It Support Jobs
About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
The Data, Digital and Technology Team sets the heartbeat for Crisis’ core systems., equipping Crisis staff, members and volunteers with the modern technology toolkits that will help us end homelessness
About the role
As our IT Infrastructure Engineer, your technical expertise and problem-solving skills will ensure our systems operate smoothly. In recent years, we have made significant strides to advance our technology environment, with wide-scale cloud migration enabling a hybrid workforce. You will not only maintain our IT infrastructure but also proactively identify and deliver improvements across our networks, servers, hardware, and telephony. You will ensure industrial-strength identity, account, and endpoint management. Additionally, you will collaborate closely with the Service Delivery Team to achieve successful incident management and excellent service request outcomes.
You will see the impact of your work through site visits and engagement with staff and volunteers. This is an opportunity for you to use your skills to help us end homelessness while working in a flexible and supportive environment.
About you
If you love putting your brain to work on how to tackle systemic IT challenges, this is the role for you. We are looking for a highly organized engineer with experience in prioritization and working with a team to efficiently execute tasks. You will be an excellent communicator and work collaboratively with customers to design the best solutions together.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Flexible working around the core hours 10am-4pm
- Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 10 November 2024 at 23:55
Interviews will take place on the 18-20 November 2024
Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team.
The client requests no contact from agencies or media sales.
The IT Manager will lead and maintain the continuous development of the current ICT infrastructure; integrating and managing software systems, databases, and productivity/collaboration tools. They will also be responsible for ensuring the adequacy of the National Offices IT infrastructure and development of that infrastructure with the National Office users.
The IT Manager will be responsible for ensuring that the ICT budget is complied with and maintained and will be responsible for resolving any under/overspends within the ICT budget.
If you would like to apply for this role, please visit our website to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.
The closing date for receipt of applications is 8am on 4th November 2024
The interviews will take place in 12th November 2024, location TBC. Please note that the interview date and location have been specifically chosen according to the availability of the panel.
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A key part of the role involves managing the Salesforce database, ensuring processes are efficient across all areas of KCF's work. Although KCF has support contracts with Salesforce consultants, you will need to be able to carry out some Salesforce system work and be an Administrator for the system.
Ideal candidates will have experience in IT systems management, particularly with Salesforce, strong communication skills, and an understanding of IT security and compliance.
Main Responsibilities:
- Ensuring KCF is making the most of its IT systems and keeping up with current trends
- Overseeing and supporting the creation and documentation of processes for all areas of KCF work
- Ensuring IT processes are efficient and cost effective
- Responsibility of the management of the Salesforce database; including managing the ongoing relationships with Salesforce Consultants
- Project managing any IT development projects
- Overseeing relationship with external IT support provider
- Facilitating IT training for staff team as required
- Ensuring KCF is Cyber Essentials compliant
- Responsibility for ensuring a good data culture and including appropriate data collection, retention, and reporting methods
- Preparation of reports and analysis of KCF data as required
- Advising CE on the needs of the operational budget and IT strategy
- Reporting to the Technology Committee on KCF’s IT strategy when required
Essential Skills and Experience
- Confident problem solver and logical thinker
- Team player and collaborative leader
- Salesforce Admin qualification and Salesforce Nonprofit Cloud experience
- Experience of extracting and analysing data from Salesforce
- Strong technical IT skills; including Microsoft 356 apps
- Experience of managing processes in a similar size or larger organisation
- Working knowledge of cyber security and data protection best practices, including UK GDPR legislation
- Project management skills
Desirable skills and experience
- · Experience of delivering training
- · Experience of change management
- · Form Assembly software
- · PDF Butler software
- · Dataloader for Salesforce
- · Grant Management
- · Experience of working in the voluntary sector
- · Interest in AI developments
Applications should be in the form of an up-to-date CV and covering letter outlining how you meet the person specification for this role. The closing date for applications is 10th November. Interviews will provisionally be held on Friday 15th November at our office in Smeeth, Ashford.
KCF is committed to the building of a culture where all employees are valued and respected and we take pride in providing a workplace that fosters continuous professional development. Our goal is to find the right person for the role and we welcome applications from individuals looking to work flexibly. If you wish to discuss any accessibility concerns or if you need any more information or assistance, please contact Jan O’Donnell.at KCF.
Phyllis Tuckwell provides supportive and end of life care for people living with an advanced or terminal illness. Based in Farnham, Camberley and Guildford, we serve a population of 550,000 across West Surrey and North East Hampshire.
Director of IT, Digital Transformation & Facilities
Salary: £70,000 to £75,000 per annum (WTE based on 37 hours per week)
We are seeking an experienced Director of IT, Digital Transformation, and Facilities to lead our digital strategy, IT infrastructure, and facilities management.
Phyllis Tuckwell has an excellent reputation for providing high quality care to people at the end of their lives. Our work culture encourages creativity, collaboration, and continuous learning. We believe in equipping our people with the tools and opportunities to develop and succeed in a dynamic environment.
This is a great opportunity to be part of Phyllis Tuckwell as we embark on our new 5 year strategy and work towards the completion of our new Hospice in Farnham.
As the Director, you will be responsible for driving the transformation of our IT and operational infrastructure, leading the digital strategy, and overseeing the effective management of our physical assets and facilities.
The role would suit someone who wants to make a positive difference and help make sure that every day is precious. Please see the job description and person specification for further information.
If you are interested in this role, you are strongly encouraged to contact our Chief Executive, Sarah Church on 01252- 729400 to discuss.
Our benefits include:
- 6 weeks paid holiday plus public holidays
- Hybrid / Flexible Working
- Personal Pension (matched contributions up to 7.5%)
- Excellent education and training
- Employee Assistance Programme
- Health Cash Plan Scheme
- Blue Light Card
- Staff Benefit Voucher Scheme
- A motivated and compassionate team whose passion is to make a difference
If you are unable to apply online please contact HR on 01252-729408
Closing date for receipt of completed applications: Thursday 7th November 2024
Interviews will be held week commencing: Monday 18th November 2024
Phyllis Tuckwell is committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.
This post is subject to a Disclosure and Barring Service check.
NO MEDIA OR AGENCIES
The client requests no contact from agencies or media sales.
Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.
We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.
The increasing reliance on technology to support the strategy and mission at Anna Freud require much greater reliance on IT services. This means that the IT team is aiming to maintain the highest standards of IT operations.
The IT Manager will sit within the IT team reporting to the Head of IT. The post-holder will work closely with the managed service provider and IT colleagues to ensure the seamless delivery of IT operations and services. This is a wide-ranging role with opportunities to get involved in working in a tightly controlled environment where sensitive data is managed, whilst at the same time work for an ambitious dynamic organisation which is pushing the use of technology in delivering services to children and young people.
We are looking for an experienced IT manager with great technical understanding to ensure all work is consistently delivered with planned technical architecture and has previous experience of working with Managed Service Providers.
Location
Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).
Contract duration
Fixed-term (two years in the first instance but with scope to extend)
Closing date for applications
Midday (12pm), Monday 4 November 2024.
Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.
Notification of interview
Shortlisted applicants will be notified no later than Friday 8 November 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews
Interviews will be held either Thursday 14 or Friday 15 November 2024.
How to apply
Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Develop the data and IT and systems of a global philanthropy publication on an operational basis.
In this new position, you will be responsible for maintaining our customer relationship management (CRM) software and ensuring the accuracy of the data it contains, our IT infrastructure, and project manage the presentation of data and analytics across the organization.
Interviews will be taking place the week commencing 04 November 2024. We can also facilitate virtual interviews.
A media platform acting as the critical friend to philanthropy worlwide by providng coverage of global philanthropy across print, digital and events.
The client requests no contact from agencies or media sales.
IT Support Engineer
Location: Hybrid working part London Office (Islington, London) part home-working. The post holder will work a minimum of two days a week in the office (with some weeks when three days will be required).
Salary: £28,675 per annum
Hours: 35 hours per week
Closing date: Tuesday, 29 October 2024 at 10.00am
Interview date: week commencing 4 November 2024
This is a full-time permanent position.
Who we are looking for
We are looking for an IT Support Engineer to join our award-winning and forward-thinking type 1 diabetes charity, Breakthrough T1D, as part of the IT Team. If you’re keen to develop your skills further, this is a rare opportunity to grow in an environment that’s as ambitious as you are. At Breakthrough T1D, you’ll become part of a dynamic close-knit, community where collaboration and continuous learning are at the heart of everything we do.
In addition to sharpening your helpdesk skills, you’ll have hands-on involvement in our transition to a fully cloud-based infrastructure. You’ll work closely with the IT Manager to strengthen our cyber security posture and, where appropriate, contribute to shaping our organisational IT policies. Whether you’re troubleshooting technical issues, exploring new systems, or driving innovation, this role will empower you to take your IT career to the next level while making a real impact on the quality of the day to day working lives of your colleagues at Breakthrough T1D.
Experience required
We are looking for a candidate with:
- a strong foundation in IT support and specific technical skills
- experience working with Windows operating systems and standard desktop applications
- experience administering Active Directory and M365 tenants
- familiarity with SharePoint, Microsoft Azure, and Windows Server (2003-2019)
- strong networking skills (DNS, routing, switching)
- practical experience in a small IT team environment
Find out more
For further information please view the IT Support Engineer JD
About Breakthrough T1D UK
Breakthrough T1D UK is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia.
You will find a vibrant atmosphere and spirited team at Breakthrough T1D UK, always striving to make a difference to people living with type 1.
Employee benefits
As an employer we offer:
- Hybrid working arrangements
- Flexible working and will consider compressed hours
- Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service
- Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment
- Season ticket and cycle loan
- Pension scheme
- Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates
- Personalised training to suit your career aspirations and professional development
Breakthrough T1D UK is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age.
Breakthrough T1D drives breakthroughs towards a world where no one lives with type 1. Until then, it makes everyday life better for the people who fac
Prospectus are delighted to be supporting an organisation that funds type 1 diabetes research, based in London with the recruitment of a new IT Support Engineer role.
This role is on a permanent contract and available on a full-time (35 hours) basis. This role is hybrid, with travel to the office based in Islington (London), 2 day a week. The salary range for this role is £28,675 per annum.
The IT Support Engineer will report to the IT Manager and provide IT support to employees and the business. You will assist with the day to day operations of the IT department. You will oversee the migration of Sage 200 and Sage 50 finance systems. You will also ensure IT incidents are tracked and resolved. You will manage server maintenance. You will also ensure IT systems remain secure and compliant with internal regulations and policies. You will help design and implement new processes and procedures, to enhance the IT departments operations.
To be considered for this role, you will have experience working in a small IT team. You will have experience using Windows OS and other desktop application softwares. You will have experience using Active Directory, Microsoft Exchange and Microsoft 365 tenant administration.
You will have excellent communication skills. You will have a strong attention to detail and be able to view and improve processes to make them more efficient.
Desirably, you will have experience using SharePoint, Microsoft Azure and Windows Server 2003-2019. You will also have strong networking capabilities (DNS, routing, switching, etc) and knowledge of Wi-Fi technologies.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
This is a fast-moving process, and applications will be sent across on a rolling basis, please apply using your CV to avoid disappointment.
About the position
This is an exciting opportunity for an ambitious individual to increase the effectiveness and impact of a non-profit working to improve the lives of millions of the most vulnerable people around the world.
This position is based in London but supports the Freedom Fund globally (approximately 85 staff across ten countries). Reporting to the Business Operations Manager, the IT Officer will be responsible for the day-to-day management of the Freedom Fund's IT environment - providing technical support on existing and new infrastructure and software; troubleshooting issues and providing internal IT support for system users. The post holder will also advise on updates to the Freedom Fund’s IT and cyber security policies and processes and lead on the project to consolidate IT programs under Microsoft 365.
The successful candidate will act as a point of contact between the organisation and external service providers (e.g. Microsoft, Zoom, etc) for day-to-day operational activities.
Responsibilities
Internal IT support
• Serve as the in-house IT support for the global organisation (approximately 85 staff members over 10 countries), providing ongoing IT support and troubleshooting for all staff.
• Set up and onboard new starters, training new staff on all core organisational IT systems and policies.
• Support the administration of key IT systems such as Business Central (our accounting software) and Salesforce (our customer relationship management and grant management system).
• Work with all departments to ensure they are sufficiently and appropriately equipped with IT resources and that there is consistent maintenance and management.
• Manage all physical IT assets and infrastructure and ensure the Asset Register is kept updated.
• Support the Business Operations Manager in delivering new technologies and services and in identifying working processes or policy improvements.
IT Infrastructure and Cyber Security
• Administer an ongoing IT project - moving away from a range of programs including Gmail, Dropbox, Zoom and Slack towards a consolidation of programs under Microsoft 365, adopting M365 Outlook, SharePoint, Teams and Engage.
• Design and run training for Freedom Fund staff on how to use all Microsoft 365 programs, secure communications and cyber security
• Liaise with external IT service providers
• Support the Business Operations Manager in ensuring that the organisation is adequately protected from cyber security threats, including maintaining anti-virus software
• Support the Business Operations Manager in ensuring the organisation has the correct data security measures and storage mechanism in place to protect internal and external personal data, in accordance with local legislation – including data protection legislation.
• Assist the organisation in the safe storage and monitoring of data, including required retention and eventual disposal of personal data
• Provide plain language advice to management on IT risks and mitigation strategies
Policy and compliance
• Assist the Business Operations Manager in periodic IT audits
• Ensure IT systems, policies and procedures are both legally compliant and adhered to by staff
• Ensure IT assets and data are appropriately protected in any agreements with third parties
• Assist the organisation in the implementation of its data protection policy, abiding by the UK Data Protection Law
Qualifications and experience
Essential
• Entitled to work in the UK without work permit sponsorship from the Freedom Fund
• Proven track record of implementing new IT processes and policies in an organisation
• Experience of providing guidance and support on IT and cyber security matters across an organisation
• Experience of both Mac and PC support
• Comfortable providing support on Google Workspace, Microsoft Office 365 (OneDrive, SharePoint, Outlook, Teams) Slack, Dropbox and Zoom
• Up-to-date knowledge of data protection regulations and best practice
• Outstanding written and verbal communications skills in English, ability to use ‘plain English’ in explaining complex concepts and to present information in succinct ways
• Prior knowledge of UK Data Protection/GDPR laws and their implementation from an IT perspective a plus.
Personal attributes
• Excellent verbal and written communication
• Strong project management skills
• Strategic thinker with ability to bring structure in the development of new concepts
• Problem solving, logical troubleshooting and analytical skills
• Flexible, “can-do” attitude
• Ability to work independently, displaying strong initiative in solving day-to-day problems with limited direction
Compensation
• £43,341to £44,481per annum
• 10% non-contributory pension scheme.
• 25 days holiday pro rata, plus public holidays.
The client requests no contact from agencies or media sales.
Prospectus are delighted to be supporting an organisation that funds type 1 diabetes research, based in London with the recruitment of a new IT Support Engineer role.
This role is on a permanent contract and available on a full-time (35 hours) basis. This role is hybrid, with travel to the office based in Islington (London), 2 day a week. The salary range for this role is £28,675 per annum.
The IT Support Engineer will report to the IT Manager and provide IT support to employees and the business. You will assist with the day to day operations of the IT department. You will oversee the migration of Sage 200 and Sage 50 finance systems. You will also ensure IT incidents are tracked and resolved. You will manage server maintenance. You will also ensure IT systems remain secure and compliant with internal regulations and policies. You will help design and implement new processes and procedures, to enhance the IT departments operations.
To be considered for this role, you will have experience working in a small IT team. You will have experience using Windows OS and other desktop application softwares. You will have experience using Active Directory, Microsoft Exchange and Microsoft 365 tenant administration.
You will have excellent communication skills. You will have a strong attention to detail and be able to view and improve processes to make them more efficient.
Desirably, you will have experience using SharePoint, Microsoft Azure and Windows Server 2003-2019. You will also have strong networking capabilities (DNS, routing, switching, etc) and knowledge of Wi-Fi technologies.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
This is a fast-moving process, and applications will be sent across on a rolling basis, please apply using your CV to avoid disappointment.
Our vision is for a world where all pets are well cared for in loving homes for life. To achieve this, we not only provide care for pets in need, but also help people be the best pet owners they can be.
To assist in the ongoing provision of Information Technology services across Woodgreen, we are looking for an IT Support Administrator to join our Data and Technology team and provide specialist technical advice through our customer centred IT helpdesk function.
Taking responsibility for the provision of first line technical support, both in person and in the support of remote users, the successful applicant will provide expert advice, answering support queries via phone, email and the ITSM tool. They will;
- Maintain a high level of customer service for all support queries and adhere to all service management principles.
- Take ownership of users technical problems and requests/queries and be proactive when dealing with user issues, logging all calls and updates on the ITSM tool.
- Advise users of relevant policy and procedures relating to IT and information security.
- Produce guidance and support documentation for users along with internal team documentation.
- Liaise with external suppliers to log, update or pursue status of outstanding requests.
In addition, they will support with some 2nd line support and Infrastructure Management alongside the Senior Systems Administrator.
The successful candidate will be excellent communicator with developed 1st and 2nd line support experience. They will have a sound understanding of data protection and cyber security and will show a willingness to keep their knowledge up to date via CPD. If you are someone who has a positive, ‘can do’ attitude, a logical and problem solving approach and who appreciates new challenges this role would be perfect for you.
This is a hybrid opportunity with an expectation that the successful candidate will work from our Godmanchester site around 2 – 3 days a week. In addition to a starting salary of £28,000 per annum, depending on experience, to include a market supplement, we can also offer you;
- 36 days annual leave (inclusive of bank holidays) rising by 1 day each year to 40 days after five years
- Up to 8% employer pension contributions
- Support towards healthcare costs (cashplan)
- Free access to Headspace
- Life assurance (4x salary)
Please note that this role is subject to a range of pre-employment checks to include a basic DBS check.
Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.
Our vision is for every pet to have a home where they are loved, well cared for and enjoy positive relationships with their owners.
The client requests no contact from agencies or media sales.
Prospectus is excited to partner with a values-driven charity dedicated to providing specialist dementia support and advice for families. We are seeking an interim IT Consultant for a 6-month full-time role. This position offers hybrid working arrangements.
Our client is looking for someone who is a ‘doer’, a technical hands-on cyber security professional who has energy and a willingness to respond to a fast-paced working environment.
The IT Consultant with have overall technical responsibility for the charity’s network and telecommunications infrastructure, core and cloud applications and cyber security. Ensure that network uptime is maximised, network threats are detected and mitigated against and that technical team resources are managed accordingly. Your responsibilities will include implementing SLAs so that teams are working on specific targets, delivering a phone system project, and reviewing and recommending the current SD+ system, a regular program of PEN test and other cyber security arrangements. You will take charge of all cybersecurity initiatives within the charity’s IT department and serve as the primary point of contact for all IT matters, you will collaborate closely with the Head of IT and other IT team members, participating in relevant meetings and providing crucial information to committees and the Board of Trustees.
The ideal candidate will have significant experience in Cyber Security and Support Desk Service Management. We are looking for a highly motivated ‘hands-on’ self-starter, able to work autonomously to see plans through to conclusion. Along with a strong understanding of IT security strategies and proficiency in various IT tools, you should possess strong interpersonal and operational skills. You need to be an excellent communicator, capable of engaging and influencing both technical and non-technical audiences collaboratively.
At Prospectus, we are committed to supporting you throughout your application journey. We encourage candidates of all backgrounds to apply, regardless of age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
To apply, please submit your up-to-date CV. If your experience aligns with the role, we will arrange a call to discuss the opportunity in more detail. We look forward to connecting with you.
We are looking for an experienced and passionate IT Technical Specialist to work as part of our IT / Technology Services Team.
Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.
The Technology Services team supports the work of colleagues and the organisation, providing high quality, professional services which assist in the effective delivery of our services, our campaign agenda and our role as an employer.
How you will make a difference
The infrastructure team are looking for a dynamic Technical Specialist to take a central role in the Technology Services transformation programme of IT systems.
Rethink Mental Illness are transitioning away from legacy on-premise systems with a cloud first approach and over the last few years the Infrastructure team have made substantial transformation to the organisations infrastructure by:
- Fully Implementing SharePoint and OneDrive for over 1000 end-users
- Transitioning hardware provisioning and management to Intune/Endpoint Manager
- Migrating server estate and infrastructure resources to Azure
- Increasing the security stature of the organisation and hardening the environment, reducing attack surface
- Delivering a strategy to minimise the risk of human behaviour to security.
The rapid pace of change within the charity has seen the evolution of existing ways of working and opening new aspects of innovation to drive efficiencies for the betterment of our staff and beneficiaries.
Diversity, Equity, Inclusion
Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
Becoming a truly anti-racist organisation
We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.
We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.
The client requests no contact from agencies or media sales.
The National Lottery Community Fund is looking for a skilled and proactive Network Engineer to become part of their compact IT Infrastructure Team located in Birmingham. This role will report directly to the Head of IT Infrastructure. Hybrid office working is available, though occasional travel to various UK sites will be required.
As a Network Engineer, you will play a pivotal role in maintaining and enhancing our IT network, ensuring optimal performance, up-to-date security, and reliability.
Responsibilities:
- Be an integral part of the Team and act as the go to person and SME for networking requirements.
- Collaborate closely with Network Engineers, Infrastructure Engineers, Security Team and Project Managers to understand and address their requirements.
- Manage and optimise network infrastructure, including on-premise networks, public cloud (Azure) networks, virtual networks and WAN technologies.
- Configure and manage Firewalls, Routers, Access Points, Switches, SD-WAN and Networking Appliances.
- Demonstrate advanced knowledge of networking, including TCP/IP protocols, subnetting, VLANs, load balancing, and VPNs.
- Apply strong analytical and troubleshooting skills to resolve network issues.
- Strong interpersonal and problem-solving skills.
- Monitor network performance, identify and resolve bottlenecks.
- Collaborate with service desk staff, providing education and support while resolving network-related tickets.
- Be responsible for end-to-end delivery of the Project tasks.
- Lead networking element of projects to improve production environments.
- Configuring and installing hardware in both office and data centre environments.
- Ability to write clear, concise technical documentation such as Network Designs.
- Responsible for ensuring that any designs produced are in line with the current network architecture and infrastructure strategy documentation and are fit for purpose.
- Contribute to design and architecture discussions.
- Mitigate Pen Test and Audit findings.
- Participate in out of hours implementations of change/support as required.
- Accurate estimation of workload and timelines for delivery.
- Support and maintain backup and disaster recovery solutions.
- Compliance to regulatory and mandatory policies.
- Relevant vendor management experience.
- Provide timely updates and whenever necessary timely escalation of issues to right stakeholders.
Interview dates: 28th / 29th November (online for 45 minutes)
Location: Birmingham - We have a hybrid, flexible approach to working and this role can be office based along with homeworking.
On application, please align your supporting statement to the criteria below
Essential criteria
- 3+ years in network administration and deployment.
- Experience with Cisco Switches, including configuration, security, and firmware updates.
- Knowledge of Firewalls (Preferentially Barracuda and Azure Firewalls).
- Experience with Microsoft Azure cloud services and architectures, networking (NSG, VNet peering, UDR, Private Link/Endpoint, Azure Firewall, load balancer).
- Knowledge of Aruba SilverPeak SD-WAN.
- Analyze, troubleshoot, and resolve incidents escalated from service desk support.
Desirable criteria
- Knowledge of Arista Wireless Access Points.
- Zero Trust Network Architecture – Security Service Edge such as Netskope or Zscaler.
- Familiarity with PRTG, SolarWinds or similar monitoring tooling.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.
Expert computing. Modern Tech-Stack. Being Agile.
Lead Engineering Manager
£80,000 (+ )
Reports to: Head of Engineering
Department: Chief Operating Office
Contract: 18 month fixed-term contract
Hours: Full time 35 hours per week
Location: Stratford, London. Office-based with high flexibility (1-2 days per week in the office)
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Closing date: 04 November 2024 23:55
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.
Recruitment process: Two competency-based interviews
Interview date: We will be shortlisting on a rolling basis so please do not delay in applying
How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.
At Cancer Research UK, we exist to beat cancer.
We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you.
Cancer Research UK has an ambitious approach to technology, having built multiple in-house software products, including agile development of web applications and platforms with millions of users. Our Engineering team brings together software engineering, cloud infrastructure, platform engineering, quality assurance, and data engineering to keep the charity at the forefront of the fast-moving technology landscape.
As a Lead Engineering Manager you will directly line manage, lead, and motivate our CRM & Marketing Development and Support teams across various disciplines and levels (c. 8 direct reports). This will involve supporting the team to decommission our legacy platforms and develop the skills they need to work with Salesforce, thus setting up their careers for future success.
If you are an experienced Engineering Manager with strong people management and leadership skills, we would love for you to join our mission.
What will I be doing?
Leading the CRM & Marketing Engineering team, incorporating all necessary disciplines (Development, Environments, and Support) to deliver the priorities defined by the Head of Product Portfolio and the Relationship Management & Marketing Product Managers. This will involve:
Balancing the needs of the organisation to ensure development progresses at pace and environments are reliable.
Supporting DevOps approaches and Support teams to ensure an excellent service that meets user needs and maintains the platform's data integrity.
Collaborating closely with the Head of Product Portfolio and Product Managers to:
Support the delivery of their priorities while ensuring appropriate levels of governance, platform reliability, efficiency, and quality of delivery.
Support the definition of, and implementation of, Engineering and Data Strategies.
Leading the CRM & Marketing Engineering in transitioning from the legacy monolith Siebel to the new Salesforce.
This will include providing technical leadership for decommissioning Siebe ensuring to coach the team while maintaining morale and developing their skills to take on the new platforms.
Collaborating closely with the implementation partners to ensure the new platforms meet Cancer Research UK's needs, and that team members are appropriately involved in the implementations.
It is crucial that knowledge transfer is taken seriously to avoid long-term dependency on the implementation partner and to build internal capacity for ongoing transformation.
Defining and delivering the Relationship Management & Marketing aspects of the Engineering Strategy.
This includes optimising the delivery of work through the team in terms of throughput and quality, by promoting and embedding DevOps tools and processes, and Agile methods as appropriate.
Continually improving the availability, stability, and resilience of our platforms by addressing technical debt, improving support mechanisms, acting on support pain points, and ensuring the voice of the customer is heard in the team.
Coaching and developing staff in the team ensuring that they are gaining in skill, learning the new platforms, and that they can support each other through cross-skilling.
Providing expert insight into the ongoing development and delivery of the Relationship Management & Marketing technology elements of Cancer Research UK's Engage transformation programme (including strategy and delivery).
Line management:
Line managing, leading, and developing an inclusive and high-functioning team.
As a line manager, you will be responsible for creating a positive culture that recognises success, develops, and drives high performance and rewards results to retain talent within the team and wider function.
c.8 direct reports within the CRM & Marketing Engineering team.
Setting objectives and KPIs (key performance indicators) for the team while monitoring and tracking overperformance with recognition and supporting underperformance through a performance management process.
Leading the team through a period of profound change which will involve managing the people impact of decommissioning legacy systems while implementing new technologies and ways of working.
What skills will I need?
Extensive experience in line managing, leading, and motivating technical Development and Support teams (c. 8-10+ direct reports) across various disciplines and levels (this can either be within CRM or non-CRM Engineering).
Ideally has navigated teams through periods of ambiguity and transformation (this is desirable, we welcome applicants without this experience)
Some knowledge of CRM platforms within hybrid environments (on-premise & cloud / SaaS)
You do not need to have managed CRM teams before or be a CRM expert - our key priority is finding someone with the management skills to lead CRM specialists.
Some understanding of Salesforce (e.g., Sales Cloud and Service Cloud).
Previously managed and transformed the development and operation of enterprise-grade platforms.
Proven ability to influence, challenge, and engage internal and external stakeholders from a leadership and strategic perspective.
Knowledge of engineering best practices and DevOps culture, tools and processes.
What will I gain?
Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.
In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.
Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.
We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.
Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.
Additional Information
For more information on this career opportunity please or contact us at .
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