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Are you a dog loving, IT professional who loves providing excellent customer service?
We’re looking for a Senior Service Desk Analyst to help us ensure our colleagues across the charity get fantastic, end-to-end IT support.
What does this role do?
As Senior Service Desk Analyst, you’ll:
- monitor and supervise a team of Service Desk Analysts, triaging and assigning tickets, ensuring consistency and supporting the team to deliver a high-quality service across the charity,
- personally manage your own tickets, including high-priority incidents, providing timely escalation of critical issues or ensuring their escalation to third party providers, often acting as the bridge between first and second line and third line teams,
- take part in regular service review meetings with external partners and internal teams, collaborating to ensure customers are supported effectively,
- support with the delivery of on-site support and maintenance, travelling to our rehoming centres and charity shops to resolve incidents and implement upgrades.
Due to the nature of this role, the post holder will be expected to work one weekend in four.
Initial screening calls for this role are provisionally scheduled for Friday 18th September 2026 and will take place on Teams. They will be followed by a panel interview, which are provisionally scheduled for week commencing 21st September 2026, and will be at our London office.
Could this be you?
To be successful in this role, you’ll need some experience of working on an IT service desk, with the ability to effectively resolve a range of issues, from simple fixes to complex tickets. Your depth of experience in this area will give you the knowledge and skills to effectively triage and prioritise tickets too. We’re looking for candidates who have experience of mentoring, supervising and coaching others, who can lead day-to-day operations with enthusiasm. You’ll be proactive, with a can-do attitude, and passionate about providing our colleagues with first-class customer service.
What does this team do?
The IT Infrastructure and support team provide excellent services across all IT systems and equipment to ensure the organisation can be successful in achieving its mission and goals. This will be achieved by reducing complexity and ensuring an effective and secure infrastructure exists to support the development of services and technology.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Centre Manager
Norbrook Youth Centre, Bordley Walk, Wythenshawe, Manchester M23 0AR
Grade 6 Point 20 – 25, £30,750 - £34,303. (Full Time 35 hours, Permanent)
Introduction
Greater Manchester Youth Federation (GMYF) is a long-established charity running vibrant youth centres across Greater Manchester. We are dedicated to raising aspirations and creating opportunities for children and young people, particularly those facing disadvantage. Our work is rooted in youth voice, inclusion, strong relationships, and high-quality youth work practice that supports young people to develop confidence, resilience, and skills for life.
GMYF also delivers outdoor education and residential experiences, including provision at Ormside Mill in Cumbria and other residential settings nationwide, as part of its wider youth work offer, working across teams to ensure young people benefit from safe, inclusive, and developmental opportunities beyond their local communities.
Purpose of Role:
The Centre Manager provides strategic and operational leadership for the youth centre and its wider community reach, with responsibility for high-quality youth work delivery and day to day centre operations, working within GMYF’s wider operational ad estates frameworks. high-quality, inclusive local provision. The postholder is the professional lead for youth work practice and delivery within the centre, with responsibility for shaping, developing, and continuously improving provision in line with GMYF’s values, safeguarding standards, and strategic priorities.
Reporting to the Director of Programmes, the Centre manager leads people, partnerships, and placebased development, ensuring the centre delivers strong outcomes for children and young people while contributing to the wider aims of GMYF.
Outdoor Education and residential opportunities are an integral and embedded part of the centre’s youth work offer, and the Centre Manager plays a key role in shaping, embedding, and developing these opportunities in partnership with the Outdoor Education Team to ensure they meet the local need and are accessible to young people.
This is a hands-on leadership role, balancing operational oversight with visible presence, relationship based practice, and continuous improvement.
Key Responsibilities:
Leadership and Management of Youth Work Delivery
- Provide strategic leadership for youth work delivery at centre level, including centre-based provision, outreach, and integrated Outdoor Education and residential opportunities, ensuring provision is planned, resourced and developed in response to local need, youth voice, and GMYF priorities.
- Provide clear professional leadership for high quality, inclusive youth work across centre based provision, outreach, offsite venues, and outdoor education youth work.
- Embed and champion GMYF’s youth work values, including youth voice, equality, diversity, and inclusion.
- Line manage staff including Youth Work Coordinator(s), Youth Workers, cleaners, and volunteers.
- Provide supervision, appraisal, and performance management, promoting reflective practice and professional development.
- Ensure staffing structures, rotas, and skills mix support safe, effective delivery.
- Foster a positive, professional, and supportive team culture.
Safety, Safeguarding and Compliance
- Act as a Deputy Designated Safeguarding Lead.
- Hold overall safeguarding responsibility for the centre and linked activities.
- Ensure safeguarding procedures are embedded, understood, and consistently applied.
- Promote inclusive, restorative and trauma informed practice.
- Ensure all safeguarding and behaviour related incidents are recorded, reviewed, and followed up.
- Maintain compliance with legislation, statutory guidance, and GMYF policies.
Centre Operations, Site Management and Health & Safety
- The Centre Manager holds responsibility for day-to-day site oversight and compliance, with additional estates support provided through GMYF’s central operations arrangements.
- Ensure the centre meets all Health & Safety and statutory requirements, working with GMYF’s Central Team and systems to maintain compliance.
- Oversee day-to-day site issues, Planned Preventative Maintenance (PPM), compliance checks, and inspections, escalating and co-ordinating works as required through organisational processes.
- Maintain oversight of building safety, security, and use of space.
- Ensure accurate records are maintained for staff, visitors, and young people.
- Ensure all off site activities, outreach, visits, and residentials are risk assessed and appropriately staffed.
- Hold overall responsibility for the safe opening and closing of the centre and the planning and oversight of fire, evacuation, and lockdown procedures, delegating operational leadership as appropriate when not on site
- Maintain good relations with neighbours and the local community.
Quality, Development and Partnership Working
- Lead centre-level self evaluation and contribute to GMYF organisational development and quality frameworks.
- Monitor outcomes for children and young people and use learning to improve provision.
- Contribute to funding bids, monitoring, and reporting.
- Develop and maintain partnerships with stakeholders including schools, community organisations, statutory services, and internal teams to support joined-up opportunities for young people.
- Represent the centre in organisational initiatives and networks.
Outdoor Education and Residential Provision
- Hold responsibility for pastoral leadership of young people accessing Outdoor Education provision linked to the centre, while the Outdoor Education Team is responsible for developing and providing outdoor education opportunities.
- Work collaboratively with the Outdoor Education Team to plan high-quality residentials and Outdoor Activities for the young people from the centre.
- Ensure good pastoral and wellbeing leadership before, during, and after residentials.
- Act as Group Leader and drive the minibus where required and appropriate, in line with compliance regulations.
- Lead reflective reviews following residentials and outdoor education activity.
Professional Conduct and Organisational Responsibilities
- Uphold GMYF’s values, policies, and professional standards.
- Ensure conduct reflects the responsibilities of a leadership and management role.
- Maintain a strong commitment to continuous professional development and reflective leadership practice, using supervision, learning, and organisational feedback to enhance personal effectiveness and support high-quality youth work delivery.
- Contribute positively to the wider culture and strategic development of GMYF.
- Undertake other duties commensurate with the role.
Person Specification
Essential Criteria
Qualifications & Professional Development
- Relevant qualification in Youth Work OR significant experience delivering youth work or related children and young people’s provision
- Commitment to continuous professional development (CPD) and reflective leadership practice
- Willingness to undertake further relevant professional or leadership qualifications and development as required
Experience
- Experience delivering youth work or similar provision in a centre based, community, or outreach setting
- Experience supporting, supervising, or coordinating staff and/or volunteers.
- Experience working within safeguarding frameworks, including recording concerns and escalating appropriately
- Experience working with children and young people facing additional barriers to participation (e.g. SEND, trauma, disadvantage)
- Experience contributing to the planning, delivery, or improvement of provision, balancing operational delivery with quality and learning
Knowledge & Skills
- Sound understanding of safeguarding, risk management, and inclusive practice within youth or community settings
- Ability to promote positive behaviour cultures using restorative and trauma informed approaches.
- Ability to provide clear professional direction and guidance to team and colleagues
- Strong communication and interpersonal skills, adaptable to young people, families, partners, and professionals
- Ability to oversee the safe delivery of centre based, outreach, and off site activities
- Ability to maintain accurate records and contribute to reports and organisational learning
- Competence in using IT systems to support communication, administration and service delivery
Leadership & Personal Attributes
- Ability to provide visible, values-led leadership within a busy operational environment
- Sound judgement and confidence in decision-making, with appropriate use of supervision, escalation and advice
- Ability to work collaboratively within a wider organisational structure and across internal teams
- Strong commitment to equality, diversity, safeguarding, and young person-centred practice
- Resilience, adaptability, and the ability to manage competing priorities and pressures
Additional Requirements
- Willingness to work flexibly, including evenings and occasional weekends
- Willingness to complete required training (e.g. First Aid, safeguarding, fire safety) within agreed timescales
- Enhanced DBS check
Desirable Criteria
- Degree level qualification in Youth Work
- Leadership or management qualification, or experience of leading teams in a youth work setting
- Experience contributing to funding bids, monitoring, evaluation, or reporting processes
- Experience leading or contributing to centre self evaluation or quality assurance frameworks
- Experience working in partnership with schools, local services, or community organisations
Other requirements
GMYF is committed to safeguarding and promoting the welfare of children and young people. An Enhanced DBS is required for this post. We welcome applicants from all backgrounds.
This is a UK-based post and applicants must be living in and have the right to work in the UK. If applicable, please detail your Visa status in your covering email.
Please let us know if you need us to make any reasonable adjustments during the application or recruitment process and we’ll be happy to support you.
- Closing date for applications: 21st September 2026 @9:00am
- Formal nterview date:29th September 2026
- Young person part of interview date: 30th September 2026
- Start date: As soon as possible
The client requests no contact from agencies or media sales.
Are you an empathetic leader with IAA Level 2 accreditation, dedicated to empowering young refugees as they rebuild their lives in the UK? Join our passionate team in Streatham Hill to lead frontline delivery caseworkers, supervise complex casework, and champion holistic support for young unaccompanied asylum seeking youth and refugees from the Horn of Africa (aged 14-25).
About the Role
We are seeking an experienced and values-driven Casework Manager (£41,400) to lead our dedicated frontline team in Streatham Hill, with hybrid working available. In this pivotal role, you will balance technical casework supervision with compassionate people management—ensuring young asylum seekers and refugees receive high-quality advocacy, advice, and trauma-informed support.
As our Casework Manager, you will manage workload allocation across caseworkers, and maintain rigorous standards across all casework. You will also provide line management, support staff development, and track outcome data to compile clear reports for funders and management. You will take an active role in advocacy and campaigning work to drive policy change in line with DYP’s constitution.
Key Responsibilities
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Technical Supervision & Casework: Lead and safely oversee complex legal and advocacy casework, ensuring service delivery aligns with active OISC Level 2 requirements.
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Team Leadership & Development: Provide high-quality line management, regular casework supervision, and professional development support to a team of dedicated caseworkers.
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Service Quality & Compliance: Monitor workload capacity, ensure data accuracy on CRM databases (e.g., Salesforce), and uphold strict data protection and confidentiality standards.
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Safeguarding: Maintain robust child and young adult safeguarding protocols across all activities up to the age of 25.
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Reporting: Compile impact and activity reports for internal management, trustees, and funders.
What We Are Looking For
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Active IAA Level 2 Accreditation in Asylum and Protection and Immigration and Asylum.
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At least two years’ proven experience delivering casework, advice, and advocacy to vulnerable young refugees or asylum seekers.
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Demonstrated ability to manage team workloads, track outcomes, and handle operational HR procedures with support from DYP management.
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Deep knowledge of UK immigration policy, social care systems, and the specific challenges faced by unaccompanied asylum-seeking children and young adults.
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Excellent communication skills, high empathy, and a strong commitment to maintaining healthy professional boundaries.
Why Join Us? In return, we offer a supportive, collaborative environment where your expertise directly shapes the lives of young people settling in the UK. We offer £41,400 per annum and dedicated support for your ongoing professional development.
Recruitment Consultant
Location
Preston
Length of contract
Full time and permanent
Hours
37.5 hours per week, Monday to Friday
To be worked between 8am and 6pm (inc 30-minute unpaid lunchbreak)
Pay Scale
£28,000 - £34,000 per annum plus on target bonus
Responsible to
Director
Holiday entitlement
Paid holiday entitlement of 28 days, plus 8 bank holidays (both calculated pro rata for part time employees)
Plus a day’s leave on your birthday, plus a wellbeing day’s leave (not calculated pro rata)
The role
To place ex-offender candidates into sustainable paid employment with local employers
Purpose
We place people with convictions into paid work, so they can build purposeful lives and see their families thrive
Mission
We do this by providing practical employment support, linking them to companies with good jobs
Vision
A society where people’s past convictions don’t define their employment future
Duties and Tasks
There are three main areas of work, all of which are vital to achieving the key positive outcome for the individuals we support: sustained meaningful employment.
1. Job Finder Support
Interviewing ex-offenders, offering one-to-one job coaching to help them into work, and providing ongoing mentoring for the first 12 months in employment.
Ours is a face-to-face, holistic and wraparound service that culminates in our candidates finding good jobs that last, with a wide array of socially inclusive employers on our books. Our job finder support can begin in custody and continue through the gate into the community, or start in the community. Typically, we will work with a person for between one and three months to establish work readiness and will continue to support them for up to a year once they find employment. Many people stay in touch and return to us for their second or third job over a period of years, and we consider our door to be open for as long as support is needed.
You will:
- Conduct one-to-one assessments with job-seeking candidates and, using your professional judgement, accept them directly into our paid-work search services or refer them to partner organisations for pre-employability support where issues such as substance misuse or homelessness remain significant barriers.
- Work with candidates over several weeks and months as a job mentor, meeting regularly to assist in all aspects of their job search.
- Help craft strong CVs and disclosure letters, ensuring candidates understand the facts and disclosure obligations relating to spent and unspent convictions.
- Check that candidates have the correct Right to Work documentation and arrange replacement birth certificates and National Insurance letters where required.
- Book candidates onto relevant training courses with third-party providers, including CSCS cards, HGV driver training and renewable energy qualifications.
- Encourage and support candidates in their own job search activity, including teaching them how to use online job boards and complete application forms.
- Submit candidates for vacancies with our inclusive employer partners and proactively identify additional opportunities on their behalf.
- Organise interviews, ensuring candidates have suitable interview clothing and the financial means to travel to interviews where required.
- Follow up immediately after interviews, helping candidates process outcomes, manage expectations and rebuild confidence if unsuccessful.
- Confirm job starts with both candidate and employer, ensuring candidates have access to any required workwear and travel-to-work support.
- Offer practical assistance as needed, including food parcels, hygiene packs, pre-loaded SIM cards, clothing and utility top-ups.
2. New Employer Engagement
Expanding our network of employers to generate a regular flow of job opportunities and enable more candidates to move into work.
This requires new business development and excellent relationship management. You will identify the roles most sought after by our candidates and focus on employers who demonstrate agility and responsiveness in their hiring processes. Contacts are likely to include business owners, divisional managers and site supervisors rather than social value or EDI teams.
You will:
- Proactively approach local employers advertising roles that match the skills and experience of current candidates, with the aim of securing interviews and recruitment instructions.
- Approach organisations that are not currently recruiting but are likely to offer suitable opportunities in the future.
- Maintain and develop a database of active and prospective employers.
- Take ownership of specific sectors or geographical areas in consultation with colleagues to maximise reach and avoid duplication.
- Visit employers to explain our services, answer questions about employing people with convictions and gain a thorough understanding of the workplace environment.
- Select and submit suitable candidates, advocating for each individual based on your knowledge of their strengths, achievements and progress.
- Positively challenge employer concerns where appropriate and advocate for fair consideration of candidates.
- Disclose offending history and risk profiles appropriately, highlighting personal attributes and workplace strengths while guiding employers through the recruitment process in partnership with the candidate.
3. In-Work Support
Supporting candidates to sustain employment for up to one year after starting work.
Maintaining employment is a key part of the journey. Newly employed candidates, particularly recent prison leavers, can face a range of practical, emotional and lifestyle challenges. The strongest chance of successfully supporting both candidate and employer comes from strong relationships built on trust, honesty and confidence.
You will:
- Advise employers on successfully onboarding new employees during their first weeks and months in work.
- Help employers understand and accommodate any additional support needs, such as housing transitions, medical appointments or probation requirements.
- Be aware of and proactively manage issues relating to media attention around previous convictions, including advising on measures to protect privacy and reputation where appropriate.
- Maintain regular contact with candidates during their first 12 months in employment through phone calls, meetings and ongoing mentoring support.
- Record all candidate and employer interactions, progress and outcomes on the Itris recruitment CRM database.
This is a non-exhaustive list of tasks and may be amended from time to time in line with the needs of the charity.
Our Interview Process
This vacancy will close on 6th September, with applications being shortlisted on 7th September.
If you are successful at the shortlisting stage, you will be invited to attend the first stage of our interview process on Wednesday 9th September, between 4:30pm and 7pm, at our new offices in Preston.
We want our recruitment process to give you the opportunity to get to know The Recruitment Junction (TRJ) just as much as it allows us to get to know you.
The evening will begin with an introduction to TRJ from our CEO and Senior Leadership Team, giving you the opportunity to hear more about who we are, our values. the work we do and what it is like to be part of our team. You will also have the opportunity to ask questions in an open audience environment, allowing you to find out more about TRJ, our work and our organisation. Refreshments will also be provided.
You will then have a short, informal, face-to-face conversation with one of our hiring managers. This is designed to be a relaxed opportunity for us to learn a little more about you, while also giving you the chance to ask questions and decide whether TRJ is somewhere you would like to continue pursuing a career.
Following the first-stage event, we will invite successful candidates for a formal final interview.
Key dates:
- Applications close: 6th September
- Shortlisting: 7th September
- Stage One – Recruitment Evening: Wednesday 9th September, 4:30-7pm
- Stage Two – Formal Final Interview: TBC within two weeks
We hope this approach creates a welcoming and informal first stage, giving you a genuine opportunity to learn more about TRJ, meet members of our team and decide whether we are a fit for each other.
When applying, please read the interview information carefully and ensure you meet the essential criteria outlined in the Job Description.
Supporting people with convictions into paid employment, breaking down barriers and creating positive, sustainable futures.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Rape Crisis South London (RCSL) is entering an exciting new chapter. With a strengthened leadership team and an ambitious vision for the future, we are building on our foundations to deliver a bold and impactful organisational strategy.
We are now seeking an Office & Facilities Manager to join our Training & Prevention team at this pivotal time. This opportunity is available as permanent position.
As a specialist charity supporting survivors of sexual violence across twelve South London boroughs, we provide counselling, group therapy, advocacy, prevention education, and professional training. With an annual income of approximately £4 million, we are growing and strengthening our infrastructure to better serve survivors and communities.
The Office & Facilities Manager will:
- Lead on day-to-day office operations and facilities management
- Line manage the reception/administrative team
- Ensure compliance with Health & Safety, GDPR, and organisational policies
- Maintain a safe, welcoming, and efficient environment for staff and survivors
The role is central to ensuring our spaces support the delivery of high-quality, trauma-informed services.
Why Apply?
This is a fantastic development opportunity to:
- Step into a management position
- Expand your experience in facilities, compliance, and operations
- Play a key role in supporting safe and effective service delivery
- Contribute to an organisation making a meaningful difference
Who We’re Looking For
You can demonstrate:
- Experience in office and/or facilities management
- Strong organisational and administrative skills
- Confidence in managing systems, processes, and compliance
- Experience supervising or coordinating staff
- Knowledge of Health & Safety and data protection requirements
- A commitment to RCSL’s feminist ethos and survivor-centred approach
Key Responsibilities
- Manage office systems, processes, and administrative functions
- Oversee building maintenance, contractors, and facilities operations
- Lead on Health & Safety compliance, inspections, and reporting
- Support data protection compliance in line with GDPR
- Coordinate space planning, office upkeep, and service needs
- Line manage reception/admin staff, delegating workload and supporting performance
- Ensure the office environment reflects RCSL’s values and standards
Safeguarding and Safer Recruitment
Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation’s safeguarding standards.
This includes:
- Promoting the safety and wellbeing of children, young people and adults at risk
- Identifying and reporting safeguarding concerns
- Following organisational safeguarding policies and procedures
- Supporting a culture where everyone feels safe, respected and supported
Our safer recruitment processes include:
- Values-based interviews
- Verification of identity, qualifications and employment history
- Reference checks
- Enhanced DBS checks where required
- Safeguarding training and supervision
- Equality, Feminist Commitment and Values.
Intersectionality and Reasonable Adjustments
We recognise that experiences of sexual violence are shaped by intersecting factors such as:
- Race and ethnicity
- Disability
- Sexuality and gender identity
- Socioeconomic background
- Immigration status
- Faith and culture
Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality.
Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as:
- Alternative interview formats or timings
- Additional time for written tasks
- Accessible documentation
- Support relating to disability, neurodivergence or health needs
Learning and Development
As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development.
Interview Process
Shortlisted applicants will be invited to an interview, conducted via MS Teams.
Stage one: MS Teams with the Director of Finance & Resources Manager and two other panel members.
The whole process from advertisement to appointment, may take up to 3-4 weeks.
Post holder will be required to undertake Enhanced DBS
The role will initially be open for one month (until filled). However, due to the urgent need for support, applications will be reviewed and interviews arranged on a rolling basis, so early applications are encouraged.
The interview will explore experience and approach to:
- Safeguarding
- Equality, diversity and inclusion
- Wellbeing and feminist practice
- Trauma-informed therapeutic work
- Leadership responsibilities relevant to the role
This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010).
We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK.
GDPR Statement
Rape Crisis South London will process personal information provided during the recruitment process in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Information submitted as part of your application will be used solely for recruitment, selection, safeguarding, and employment-related checks. For unsuccessful candidates, application data will be retained for up to six months before being securely deleted. By submitting an application, you acknowledge that your personal data will be processed for recruitment purposes. For further information, please contact.
How to apply
Please submit:
- Your CV and a cover letter outlining your suitability for the role
- Interview date(s): Rolling basis
Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful.
We encourage you to follow us on LinkedIn @rapecrisissouthlondon for future opportunities and updates.
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Providing specialist support to women and girls who have experienced rape and/or childhood sexual violence and abuse.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The arts for mental health – peer support delivered creatively
Sound Minds is a user-led charity transforming lives through music, film and art. We are a thriving community bound together by creativity and a shared belief in mutual learning and peer support.
Main purposes of the job:
Sound Minds is recruiting a Head of Operations to join our team in Wandsworth.
The Head of Operations is a member of the senior leadership team at Sound Minds and leads the management and day-to-day operations of a vibrant community premises.
Sound Minds is in a period of review and consolidation, following growth of its programmes and having secured Arts Council England National Portfolio Organisation status. The Head of Operations will further develop and implement robust systems to support this growth and the charity’s future aims.
The role leads on all operational, health and safety, premises, IT, systems, human resources, evaluation, and reporting activity. The Head of Operations manages the delivery of Sound Minds’ Peer Support service and will act as Deputy Designated Safeguarding Lead. They deputise for the CEO as required.
They will assist the CEO on maintaining key relationships with external stakeholders and external communications.
Sound Minds is a creative place, and the Head of Operations will need a passion for organisation and administration.
Salary: £42,833 per annum(pro rata) & 3% contribution to pension
Hours: 28 hours per week
This fixed term contract ends on 16th June 2030 and is renewable depending on funding.
Strong IT skills are essential for this role. You will be required to have a DBS (criminal records check) and satisfactory written references before starting.
The full job description and application pack are available from Sound Minds’ website.
Closing date: 10:00am, Monday 7th September 2026
First interviews: Friday 18th September 2026
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you make a difference for Carers in Wandsworth?
We are currently offering a rewarding opportunity for a motivated and proactive self-starter to join our friendly and dynamic team and organisation.
Benefits of working for Wandsworth Carers’ Centre:
Friendly team and working environment, hybrid working on completion of induction period with a minimum 60% office based.
Annual leave starts at 31 days increasing to 36 days plus bank and public holidays, contributory company pension, ongoing training and development opportunities and an employee assistance program.
Our Charity:
We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caringroles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more. In short, we are the Carer's friend and advocate,often helping Carers through difficulttimes.
Dementia Carers Support and Development Coordinator
Salary: £33,803.52. per annum (inc. Inner London Weighting)
Full time (35 hours per week)
The role:
This role involves one to one support for unpaid Carers of people with dementia, providing information, guidance, and advocacy, developing, and delivering dementia training for Carers and facilitating peer support groups. This role also includes coordinating and delivering a monthly Dementia Cafe for people with dementia and their Carers, including supervision of the Cafe volunteers and sessional workers, as well as supervising a Carers Support and Development Worker.
Skills and experience:
The successful applicant will have outstanding organisational and communication skills, be confident delivering training and outreach. They will be able to manage conflicting demands with tight deadlines, be a key team player and committed to working with Carers and volunteers.
They will have excellent IT skills and be able to adapt to providing services both face to face and via virtual platforms, whilst maintaining a consistent service for Carers.
Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce.
To apply:
Please submit a cv and a comprehensive cover letter detailing how your experience, skills, and qualifications align with the requirements of the role as set out in the person specification
Closing date for applications: Please note we will be interviewing candidates as suitable applications come in and therefore reserve the right to close this vacancy before the stated closing date. We encourage applications as soon as possible.
Our mission is to improve the quality of life for Carers and people affected by caring responsibilities.


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Supervising Social Worker (Step Forward)
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Senior Supervising Social Worker (Step Forward)
Homebased (travel across Greater Manchester and Merseyside)
£37,829 Per Annum (increasing to £42,032 after 18 months) + £1,500 Per Annum Out of Hours Allowance + £750 Per Annum Homeworking Allowance
35 hours | Mon–Fri | Permanent
Why Join TACT?
- Top 5 UK Charity to Work For (2024)
- 97% proud to work at TACT | 92% love working here
- Not-for-profit – every surplus reinvested into children, carers & staff
- Children’s voices shape every decision, system, and improvement we make at TACT.
- Flexible homeworking from day one
- Trauma-informed, values-led organisation
Benefits
- 31 days annual leave + 8 bank holidays
- Progression to salary target rate upon completion of 18 months of service.
- 55p per mile business mileage
- Stakeholder Pension (salary sacrifice)
- Family-friendly & flexible working policies
- Volunteer days
Wellbeing & Non-Salary Benefits
- Homeworking IT bundle + home office loan
- Help@Hand EAP (24/7 GP, CBT, physio, mental health support)
- Over 35 hours a year of access to on line wellbeing events and team wellbeing days
- Menopause Policy + free clinician appointments
- Regular team wellbeing & connection events
Training & Career Development
- Excellent learning & development programme
- Opportunity to grow therapeutic & trauma-informed practice
- Supportive leadership and clear career progression pathways
- Involvement in innovative projects (e.g. TACT Connect, Health, Education)
The Role
This is an exciting opportunity for a Senior Supervising Social Worker to work directly with Step-Forward carers who care for young people who are moving or have already moved from residential to a foster home.
Key Responsibilities:
- Provide regular guidance, training and support including regular in person supervisory visits and other communications to Foster Carers.
- Work collaboratively as part of the team around the child to ensure that the children’s needs are fully assessed, they are carefully matched and well supported in their transition to a foster family.
- To maintain a mutually supportive hub community of Step Forward foster carers.
- Build strong relationships with prospective foster carers by undertaking some fostering assessments and supporting them in their preparation for fostering.
- Where capacity allows, undertake Form F assessments.
- Ensuring children are visited regularly and are included in TACT activities.
- Monitoring outcomes for children and supporting them to reach their full potential.
- Identifying the professional and personal needs of foster families to facilitate development and retention.
What You’ll Need
- A degree in Social Work or equivalent.
- Up-to-date registration with Social Work England.
- A minimum of 2 years post-qualifying experience in a regulated fostering service.
- A proven track record in working with and on behalf of children, respecting and maintaining their individuality, and promoting their positive development.
- Assessment of Foster Carers, using BAAF Competency Based Form F, where required.
- Up-to-date knowledge of relevant legislation and regulations.
- Ability to write clear reports and maintain clear case records.
- Enhanced DBS (processed by TACT).
Travel
- Homebased in the Greater Manchester or Merseyside areas (travel required across these areas)
- Monthly face-to-face meetings in the Liverpool area
- Additional travel for training, team and carer events
Key Dates
- Closing Date: Sunday 20th September 2026 (midnight)
- Interviews: Tuesday 29th September 2026 (Microsoft Teams)
Safeguarding Commitment
Safeguarding is everyone’s business, and TACT believes that only the people with the right skills and values should work in social work. As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children. We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people. All our staff are expected to work in line with TACT’s safeguarding policies.
Apply early - we may close the role if we receive a high volume of applications.
Job title: Team Lead
Location: Golspie, Invergordon or Fort William
Hours: 21 hours per week
Salary: £29,176.75 FTE / £17,506.05 pro-rata
Contract: Permanent
Change Mental Health is looking for a Team Lead to support the delivery of our community mental health services across Highland.
This is a hands-on leadership role combining day-to-day team management with direct mental health practice. You’ll lead and support staff across our Hub and Outreach services, helping ensure people receive consistent, high-quality and person-centred support.
About the role
You’ll manage staff and service delivery, provide regular supervision and work reviews, oversee referrals and caseload allocation, and help your team develop their practice.
Alongside your leadership responsibilities, you’ll maintain a small caseload where appropriate and remain involved in 1:1 support, group activities and community-based mental health work. You’ll also work closely with local partners, identify opportunities for service improvement and use outcome information to help demonstrate the impact of our work.
Essential
- Experience working in community-based, recovery-focused or non-clinical mental health services.
- Experience supporting, supervising and providing guidance to staff.
- Experience delivering structured 1:1 support and outcome-focused planning.
- Experience facilitating groups or community-based activities.
- Strong understanding of risk assessment and safe decision-making.
- SVQ Level 4 Social Services and Healthcare (Adults) or willingness to work towards this if required.
- SSSC registration, or willingness to register if required.
Desirable
- Knowledge of local community services, referral pathways and support networks.
- Experience supporting people experiencing trauma, isolation or complex circumstances.
- Understanding of co-production, lived-experience approaches and relevant Scottish health and social care policy.
What we offer
- 37 days’ annual leave (pro rata)
- Two paid Mental Wellbeing Days
- Enhanced sick pay and leave entitlements
- Professional development, including funded opportunities
- 24/7 Employee Assistance Programme
- Cycle to Work Scheme
- Blue Light Card eligibility
- Support for flexible working and work-life balance
The role is typically worked Tuesday to Thursday, 9am–5pm, although some evening or weekend working may occasionally be required. The role may also participate in an on-call rota.
If you’re an experienced mental health practitioner ready to lead and develop others while staying connected to frontline practice, we’d love to hear from you.
For over 50 years, our mission has remained the same: to help and support people affected by mental illness.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Providence Row works with people experiencing homelessness and insecure housing in East London. We provide integrated support across crisis intervention, advice, health, substance use, volunteering, learning and training.
Our work is grounded in compassion, respect, inclusiveness, empowerment and justice. We aim to ensure that people can access the support and opportunities they need to build greater safety, stability and independence.
About the Progression & Training Service
The Progression & Training Service supports clients to identify and take practical steps towards learning, volunteering, training and employment. Through one-to-one coaching, group learning, digital inclusion, vocational training and partnerships with external organisations, the service helps clients build skills, confidence and access to meaningful progression opportunities.
The service works closely with Providence Row’s wider teams, including Catering Training, Gardening, Volunteering, Health Inclusion and Advice and Support, to provide coordinated pathways that reflect each client’s goals, strengths and circumstances.
Role purpose
The Progression & Training Manager is responsible for the leadership, quality, performance and development of the service.
The postholder will lead the team, oversee client progression pathways, maintain strong partnerships and ensure that the service delivers high-quality, trauma-informed and strengths-based support. They will also be responsible for performance monitoring, reporting, safeguarding, service improvement and the effective use of resources.
Key Responsibilities
- Service leadership and people management
- Client support and service quality
- Learning, progression and employment pathways
- Performance, data and reporting
- Safeguarding, risk and operational compliance
- Service development, partnerships and resources
Benefits
- 27 days holiday plus bank holidays
- Pension scheme
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme
- Access to shopping discounts
- Learning & development opportunities
- Monthly reflective practice
To apply: Please upload your CV with a covering letter, detailing how you meet the job specification. CV’s without a covering letter will not be considered.
Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.
Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.
Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.
We tackle the root causes of homelessness to help people get off, and stay off, the streets.



We are looking for a dedicated and empathetic Outreach Support Worker to join our team, providing trauma-informed, person-centred support to women navigating pregnancy, pregnancy loss, parenting challenges, and the transition from custody back into the community. This role offers a unique opportunity to support women both within the prison system and following their release, helping them build confidence, independence, and brighter futures.
About the Role:
As an Outreach Support Worker, you will provide practical and emotional support to women involved in the criminal justice system, helping them overcome barriers, access services, and successfully reintegrate into their communities.
You will work closely with clients, families, prisons, statutory services, and community partners to deliver personalised support that promotes wellbeing, resilience, and positive outcomes.
Essential Requirements:
- Experience supporting vulnerable individuals in a community, support, or custodial setting.
- Understanding of trauma-informed and person-centred approaches.
- Experience carrying out assessments and support planning.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a multidisciplinary team.
- Experience maintaining professional boundaries and accurate records.
- Knowledge of safeguarding principles and procedures.
- Good IT skills, including Microsoft Office.
- Full UK driving licence and willingness to travel across the service area.
- Ability to obtain an Enhanced DBS check and HMP security clearance.
Desirable:
- Experience working with women affected by pregnancy, pregnancy loss, parenting challenges, or maternal mental health issues.
- Experience supporting women within or leaving the criminal justice system.
- Experience delivering group sessions, workshops, or training.
- Knowledge of multi-agency working practices.
- Listening skills, counselling, or relevant support qualifications.
About Life:
Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.
Our services include:
- Supported housing and community support
- Counselling and skilled listening
- Free pregnancy tests and baby supplies
Our values
All our work is underpinned by the following universal human values:
- Humanity – All people are special and equal
- Solidarity – We’re with you and for you
- Community – We’re better together
- Charity – Doing good for one another
- Common good – Building a better world
Information about the role:
For further information, please see the attached job description.
Salary: £16,686.00 per annum for 21 hours
Hours: 21 hours per week over 3 days
Location: Walsall with travel across Birmingham, Sandwell and Wolverhampton
Please note, this role is on a Fixed Term Contract for 1 year.
Benefits:
At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:
- Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours)
- Birthday Leave (applicable after 1 years service)
- Extra annual leave for long term service
- Company Pension Scheme
- Signed member of the Menopause Workplace Pledge
Safeguarding and Equality:
Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.
We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.
All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.
The client requests no contact from agencies or media sales.
Lead Youth Worker
Oasis Community Hub MediaCityUK, Salford
Hours: 32 (0.8 FTE)
Contract: Fixed term contract (12 months)
Salary: £22,695 per annum (£28,369 FTE)
Want to help young people thrive and reach their full potential?
Want to lead high-quality youth work, mentoring and community programmes?
Want to support and develop a passionate team making a difference in Salford?
Oasis believes every person matters and works to build thriving communities where everyone is included, making a contribution and reaching their God-given potential. Oasis Community Hub MediaCityUK is part of the wider Oasis family and delivers a range of youth and community services that support young people, families and the wider community.
We are seeking an enthusiastic and experienced Lead Youth Worker to join our team. Based at Oasis Community Hub MediaCityUK, you will lead our youth work provision, delivering mentoring, youth clubs, holiday activities and detached youth work within local communities. You will play a key role in supporting young people aged 10 to 16 to overcome barriers, raise aspirations and access positive opportunities.
As Lead Youth Worker, you will provide day-to-day leadership, guidance and supervision to a small team of youth workers and volunteers, ensuring the delivery of safe, inclusive and high-quality youth work provision. You will work closely with schools, community partners and statutory services to support young people through both targeted interventions and universal youth provision.
Key Responsibilities
- Lead and develop Oasis Community Hub MediaCityUK's youth work programme, including Friday Night Youth Club, holiday activities and detached youth work.
- Deliver high-quality one-to-one and small group mentoring for young people aged 10 to 16.
- Provide leadership, supervision and support to youth workers and volunteers.
- Build positive, professional and trusting relationships with young people, supporting their personal, social and emotional development.
- Engage vulnerable and hard-to-reach young people through targeted interventions, outreach and detached youth work.
- Work with schools, families, statutory agencies and community partners to ensure young people receive appropriate support.
- Promote safeguarding, wellbeing and positive outcomes for all young people.
- Support young people to access volunteering, leadership and personal development opportunities.
- Monitor, evaluate and report on programme outcomes and impact.
- Represent Oasis within local networks, partnerships and community events.
- Contribute to the ongoing development and growth of Oasis youth provision across MediaCityUK.
- Promote a culture of inclusion, participation and youth voice.
- Work flexibly across evenings, weekends, school holidays and community settings as required.
The Successful Post Holder Must Have
- A relevant Youth & Community Work qualification (Level 3 or above), or significant equivalent experience within the sector.
- Experience delivering youth work, mentoring or community-based programmes with children and young people.
- Experience supporting, supervising or working alongside staff or volunteers.
- Knowledge of safeguarding, health and safety, and effective youth work practice.
- Strong communication, organisational and relationship-building skills.
- Experience working collaboratively with schools, community organisations and statutory services.
- The ability to engage, motivate and inspire young people from diverse backgrounds.
- A flexible and proactive approach, with the ability to work independently and as part of a team.
- Good IT and administrative skills.
- A commitment to the Oasis ethos, values and safeguarding responsibilities.
As part of the package, Oasis offers:
· A pension scheme, offering 7% employer contribution.
· A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays).
· Policies which promote well-being and are family friendly.
To apply, please send your CV and a Supporting Statement (no more than two A4 pages).
Please expand on your CV to tell us about relevant skills, experience and qualification you have, that relate to the job description and person specification.
Completed applications should be returned by 9am on Tuesday 22nd September 2026.
Interviews will take place online on Monday 28th September 2026.
We actively encourage applications from people of all ethnic backgrounds and underrepresented groups. If you require any assistance to overcome potential barriers during the recruitment process, please let us know.
We appreciate you may wish to use AI to support elements of your application but we strongly encourage all candidates to submit applications that genuinely reflect their own skills, achievements and lived experiences. It's what makes your application stand out!
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas.
Oasis supports Equal Opportunities. Registered Charity No. 1136924.
Please expand on your CV to tell us about relevant skills, experience and qualification you have, that relate to the job description and person specification.
Completed applications should be returned by 9am on Tuesday 22nd September 2026.
Interviews will take place online on Monday 28th September 2026.
The client requests no contact from agencies or media sales.
Help us make a bigger difference to families
Home-Start Barnet, Brent & Harrow supports families with young children through challenging times. We are looking for an experienced and organised Finance & Business Manager to ensure our charity’s finances and core business functions run smoothly.
This is a varied, hands-on role within a friendly and committed team. You will lead our day-to-day financial management while overseeing governance administration, HR processes, contracts and organisational systems.
What you’ll do
You will:
- Produce management accounts, budgets, forecasts and financial reports.
- Monitor income, expenditure and cash flow.
- Oversee QuickBooks and the work of our Finance Administrator.
- Provide financial information for funders, the CEO and Trustees.
- Coordinate governance, compliance and risk-management processes.
- Oversee routine HR administration and work with our external HR advisers.
- Manage key suppliers, contracts, insurance and IT support.
- Line manage the Finance Administrator and work closely with the Office Administrator.
- Improve systems and help the charity work more efficiently.
About you
You will have:
- Strong charity finance or business-management experience.
- Practical experience of using QuickBooks and producing management reports.
- A relevant finance qualification, such as AAT Level 3 or 4, or equivalent practical experience.
- A good understanding of budgets, financial controls and reconciliations.
- Experience of governance, HR administration, contracts or office systems.
- Experience of supervising or managing staff.
- Excellent organisation, accuracy and attention to detail.
- The confidence to take ownership, work independently and communicate clearly.
You will be practical, approachable and comfortable working across different areas in a small charity. You will enjoy improving systems, solving problems and helping colleagues do their jobs effectively.
The role is office based and requires someone who can stay focussed and productive, working around a busy team
The client requests no contact from agencies or media sales.
Permanent
28 hours over 4 days to include Sundays and Bank Holidays
£18,691.89 pro-rata
Location: Wymondham
Benefits include but not limited to:
- Enhanced maternity/paternity leave
- We match up to 8% pension
- Free counselling service
- Opportunities to develop and widen your skills
- 2 days of paid volunteering time per annum to support another part of the organisation
About us:
The Children’s Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need.
We run over 100 retail shops covering the whole of the UK – every one of these shops play a vital role in our mission to providing support to children and young adults. Every day we’re changing the lives of children in this country for the better – and with your help, tomorrow we can be there for even more.
About the role:
This role sits within our Retail Domain, which transforms donated goods into vital income to support young people across the UK. You’ll play a key part in our Wymondham shop, supporting the shop manager to manage the team to deliver excellent customer service, community engagement, and income generation. As part of this role, you will be required to follow a shift of 4 days to work Sundays and bank holidays.
We’re looking for a passionate and motivated Assistant Manager with the ability to lead people, grow a volunteer team and assist the shop manager to drive shop profits, driving improvements that strengthen the shop’s performance and community impact.
Key Skills and Competencies:
The required skills and competencies for this role are:
- Retail or similar supervisory experience,
- Excellent people and customer service skills
- Good IT skills
- Experience of cash handling and basic understanding of performing to income and expenditure budgets
- Confidence, positivity and resilience in managing the shop and making decisions in the absence of the Shop Manager
It would also be an advantage if you have any of the following skills and competencies:
- Full driving licence and access to a vehicle
- Experience of supervising volunteers
- Understanding of the charity retail sector
Closing date: Midnight on Friday 11th September 2026.
Interviews: Date to be confirmed.
The Children’s Society is committed to safeguarding and protection of the children and young people we work with. As such, our safer recruitment process includes a Basic or Enhanced DBS check, 2 years of references, and additional vetting checks relevant to the role. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation.
In support of our commitment to diversity and inclusion, shortlisting is carried out on an anonymised basis. Personal details are hidden from the shortlisting panel, and candidates are referenced by a candidate number only. As part of this process, we ask that your CV is anonymised before submission - this means removing personal information such as your name, contact details, age, and any other identifying details.
AI tools can support your application but only when used appropriately. You’re welcome to use them to improve clarity, structure, and research. However, overuse or misuse (e.g. inventing experience or using AI during assessments) may lead to rejection at any stage. We want to hear the real you - authenticity matters.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Clinical Services Manager
Location: Finsbury Park, London, with limited travel outside London
Hours: 21 hours per week, with occasional out-of-hours work
Salary: £40,800 pro rata (21 hours per week)
Contract: Permanent
Reporting to: Director of Clinical Services
About the role
icap is looking for an experienced and committed Clinical Services Manager to join our Clinical Management Team and support the Director of Clinical Services in the delivery, development and governance of icap’s therapeutic services.
This is an exciting opportunity for an experienced clinician with strong clinical management and people-management skills who is passionate about delivering high-quality, accessible therapy and supporting therapists to provide safe, effective and culturally sensitive services.
As Clinical Services Manager, you will have an important role in overseeing the day-to-day delivery of our clinical services, supporting our network of therapists and supervisors, and ensuring that clients receive a high-quality service from referral through to allocation and ongoing therapy.
You will act as a senior clinical resource within the organisation, providing clinical consultation and guidance, particularly around risk and safeguarding, while working closely with the Director of Clinical Services, Clinical Administrator, therapists, supervisors and partner agencies.
Key responsibilities
As Clinical Services Manager, you will:
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Provide clinical leadership and management across designated services, supporting therapists and supervisors and ensuring that clinical practice meets icap’s policies, procedures and governance requirements.
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Oversee the client journey, including referrals, pre-initial consultations, triage, assessments and allocations, working closely with the Clinical Administrator and assessing therapists.
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Provide senior clinical advice and consultation, including guidance around clinical risk, safeguarding and complex presentations, and provide clinical cover where required.
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Support and develop our clinical teams, including induction, regular reviews, recruitment, team meetings, CPD and ensuring high standards of clinical documentation and outcome measurement.
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Build strong relationships with partner agencies, funders and stakeholders, representing icap at relevant meetings and contributing to consultation, service development and improved access to therapy.
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Work closely with the Director of Clinical Services and wider management team on clinical governance, service development, audits, policies, reporting and the continued development of icap’s therapeutic services.
About you
We are looking for a qualified and experienced therapist who combines strong clinical expertise with excellent organisational and management skills.
You will have:
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Full professional membership, registration and accreditation with UKCP, BPS, BPC, BACP or equivalent.
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At least five years’ post-qualification experience.
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Experience of working therapeutically with people who have experienced childhood trauma.
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Experience of clinical management or management within an organisational setting.
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Experience of working across different cultural contexts and a strong commitment to culturally sensitive practice.
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Experience of collecting and measuring clinical outcomes, including CORE.
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Excellent communication, interpersonal and people-management skills.
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The ability to work independently while also contributing effectively to a multidisciplinary and collaborative team.
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Knowledge of relevant legislation, safeguarding and clinical governance requirements.
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An understanding of Irish history, culture, identity and the experiences of Irish communities.
Experience or training in additional therapeutic approaches such as Sensorimotor Psychotherapy, Somatic Experiencing, IFT, EMDR or Integrative Counselling would be desirable.
Why work with icap?
At icap, our work is centred on providing accessible, high-quality therapeutic support and responding sensitively to the needs of the communities we work with.
We are committed to diversity, equality and inclusion, culturally sensitive practice and improving access to therapy for people who may otherwise face barriers to accessing support.
We value compassionate clinical practice, collaboration, professional development and strong relationships with our clients, therapists, community partners and wider network.
As Clinical Services Manager, you will have the opportunity to make a meaningful contribution to both the quality of our clinical services and the continued development of the organisation.
You will join a committed Clinical Management Team and work closely with the Director of Clinical Services, CEO, therapists, supervisors and partner organisations.
How to apply
Please see the attached full Job Description and Person Specification for further information about the Clinical Services Manager role, including the full range of clinical, management, service-development and organisational responsibilities.
If you are an experienced clinician looking to take the next step in your clinical management career and are committed to delivering high-quality, culturally sensitive therapeutic services, we would be pleased to hear from you.
Clinical Services Manager | Clinical Management | Clinical Services | Therapy Services | Clinical Governance | Trauma-Informed Practice | Service Development | Mental Health

