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Watford Citizens Advice Bureau
£25,079 - £27,277 per year pro rata (dependent on experience)
Page 1 of 4
£26,000 per year
Permanent, Full-time
Job description

Civitas Recruitment are proud to be working with a dynamic charity focused on the issue of social exclusion of the elderly community within the UK. The charity is experiencing a period of positive change and at present implementing its strategy for the growth and effectiveness of its services. An opportunity exists for a Call Service Team lead to develop a recently launched successful telephone calling service. The main tasks will involve scaling up the programme and ensuring that it is sustainable. There will be a focus on team development as well as developing the technological capabilities. This is a remote home-based role in the UK for a initial 18 month FTC.

Who are we looking for?

Ideal candidates will have extensive experience in managing and developing systems and processes in a customer facing environment and be confident in using IT platforms. Previous experience in developing a calling service, customer centric call centre background or logistics maybe well suited.  You will be an excellent communicator with great interpersonal skills who has experience of managing teams. You will have a passion for the non-profit sector and be able to demonstrate this either through direct work experience or voluntary work. A telephone befriending service background would be a distinct advantage but not essential.Please apply immediately or email Syed at Civitas Recruitment with an updated CV to check suitability and have an informal discussion.

More about Civitas Recruitment ltd
Civitas Recruitment ltd

Specialist Charity sector specific recruitment agency covering broad functions including:- Fundraising, Marketing, HR, Finance, Proje... Read more

Posted on: 05 October 2020
Closing date: 26 October 2020
Job ref: Civitas/Call Service Team Lead
Tags: Advice, Information,Project Management
Job closes in 6 days
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