It systems manager jobs

This role is central role to delivering Screen Share's award-winning Digital Access Programme, which refurbishes donated technology and distributes it to refugees and asylum seekers across the UK. This is a new role in the team designed to increase our capacity to support a growing client base. It is both practical and operational, involving both technology
management and customer service.

The role focuses on making sure the right devices reach the right people. You will process referrals, coordinate fulfilment, and work with clients, partners and volunteers to make sure devices are delivered smoothly and any challenges are resolved with care. This requires clear and confident communication, strong organisation, and a trauma-informed, safeguarding-aware approach to working with people from many different backgrounds.

On the technical side, the post holder will support the end-to-end management of Screen Share’s IT assets. Working closely within the Operations team, this includes logging and racking devices, maintaining accurate database records, supporting physical storage and stock control, assisting with secure data sanitisation, and preparing devices for distribution through careful packaging and postage. This element of the role ensures that all devices are handled safely, securely and in line with our operational and data protection standards.

The role sits within a busy, highly collaborative and fun Operations team, where people support one another, share knowledge freely, and work together to solve problems. You will have opportunities to learn from colleagues, contribute your own ideas and experience, and help shape how we work as the organisation grows.

The role also contributes to wider operational tasks and projects, making it well-suited to someone who enjoys variety, collaboration and building effective systems in a growing charity.

Key Responsibilities: 

Customer Service

Explaining Screen Share’s referral process to individuals and partner organisations seeking support, and signposting to external services where appropriate. Sharing responsibility with the wider team for client and partner communications,
responding promptly, professionally and courteously. Support in-person device distribution at partner charities, libraries
and accommodation settings, and provide remote technical support to clients via phone and email, communicating
clearly, patiently and with care. 

Data Management and Administration

Reviewing, prioritising and processing referral applications, completing digital paperwork and issuing delivery and tracking information. Capturing, updating and maintaining accurate client and device data to support day-to-day operations and impact reporting. Allocating devices based on client needs and available stock, and handling all client, partner and donor information in line with data protection policies and GDPR requirements.

Postage and Packaging

Preparing, packaging and dispatching devices and accessories securely using postal and courier services. Ensuring all equipment is packaged safely and appropriately to prevent damage in transit.

General Operations and Ad-hoc Support

Participating fully in team meetings and contributing to shared problem-solving. Supporting the refurbishment process as needed, including data sanitisation, basic diagnostics, installing operating systems and logging donated devices. Assisting with fulfilment across other programmes and providing general administrative support to ensure the smooth day-to-day running of the Operations team. 

Personal Specification

Essential 

• Excellent written and verbal communication skills.
• Experience working in customer service or similar role
• Experience working in a busy Operations role.
• Experience working with databases.
• Proactive and positive attitude, problem-solving instinct and excitement to collaborate with and support team members.

Desirable

• Direct experience or advanced knowledge of the UK asylum and immigration system.
• Experience working with vulnerable adults.
• Experience of working in a charity or small team.
• Intermediate knowledge of IT including laptop components, troubleshooting, diagnostics and refurbishing procedures.
• UK Driving Licence.

Application Process:

Stage 1:
Please submit a short cover letter (no longer than 1 A4 page) and CV via CharityJob. The cover letter should outline your suitability for the role and how your professional and personal experience will add value to our team and community

Deadline: Tuesday, 6th January 2026 at 9am

Stage 2:
We will invite shortlisted candidates to remotely complete a timed written task between 6pm on Thursday 8th January 2026
and 10am on Monday 12th January 2026.

Stage 3:
In-person interviews will take place on 15th and 16th January at Screen Share’s offices in Kentish Town, London

Screen Share is committed to being a fair, inclusive and supportive employer. We actively encourage applications from
people with lived experience of forced migration and from backgrounds underrepresented in the refugee sector, digital
inclusion sector and our team. We are happy to discuss reasonable adjustments at any stage of the recruitment process.

Tandridge Learning Trust is expanding, and we now have a new and exciting position for a HR Manager to join our Central Services team. We are looking for a strategic and operational HR specialist to work collaboratively with our Trust Leaders to successfully deliver a HR Business Partnering service and embed our values driven, positive culture.
The successful candidate will combine excellent technical knowledge of relevant people management legislation and compliance alongside a forward-thinking approach to develop an effective people function which attracts and retains the very best people. We would expect you to develop effective HR systems and processes and drive strategic projects and priorities to support our ambitious vision for children and young people.
We are looking for an outstanding individual to direct and lead our established, committed and hard-working HR team to drive positive change and continuous improvement across our group of schools. You would be expected to provide trusted professional advice to senior leaders on all HR matters and to ensure best practice standards are met in line with educational policy, whilst embedding a consistent, positive culture at every level to impact staff development and employee engagement and satisfaction.
The ideal candidate will:
•
Have an unwavering determination to deliver excellent operational and strategic HR leadership across our multi academy trust
•
Demonstrate proven experience in managing complex HR casework and an understanding of people management processes, legislation and best practice
•
Be CIPD qualified (to Level 5) or have the comparative extensive HR operational and leadership experience at a strategic level
In return we can offer you:
•
The opportunity to lead on the development of HR practices and processes in a growing and ambitious multi academy trust
•
A professional mentor/buddy to support you throughout your first year
•
An established HR operational team, a strong local HR network and HR forum
•
Opportunities for professional growth and personal development
•
Membership of a generous Local Government Pension Scheme
•
A flexible working arrangement

Summary

The NCIs are embarking on a strategic initiative to plan and scope a new SharePoint solution. We are seeking an experienced SharePoint Project Manager to join on an initial 6-month Fixed Term Contract to lead the discovery, design, and early planning stages of this business-critical project. This role sits within the Technology Services department, reporting to the Head of IT Portfolio. We are a busy and close-knit team, working across the NCI's to deliver IT solutions and services, as well as project and programme delivery.

This role is central to designing a SharePoint framework that aligns with the needs of multiple departments-each with distinct workflows and operating models. Success will depend on tailoring the solution to these differences to drive adoption and deliver tangible business benefits.

As a Project Manager we expect you to plan, develop, deliver and implement IT and Business Change projects to time cost and quality through the whole project lifecycle. This will include business case and requirements definition support, extensive project planning, financial/budget management, project controls, governance tasks, monitoring, resource management, scope, procurement, 3rd party and stakeholder engagement, people management, reporting, facilitating project teams and project Boards and compliance with change operating models.

Key Responsibilities

• Lead the planning, scoping, and documentation phases of a new SharePoint solution across multiple business units.
• Conduct stakeholder engagement activities to gather business requirements, current pain points, and operational nuances.
• Design a SharePoint solution blueprint that accommodates bespoke needs of each department while remaining scalable and manageable.
• Develop a roadmap that includes phased implementation, adoption strategies, and business change considerations.
• Ensure alignment with best practices in information governance, data retention, and security compliance.
• Drive business buy-in by clearly communicating the value and day-to-day benefits of the new solution.
• Work closely with technical teams to define system architecture, integration needs, and data migration requirements.
• Collaborate with senior leadership, change managers, and internal comms teams to support culture change and adoption.
• Report regularly on project progress, risks, and dependencies using a variety of project toolsets.
• Embed change management principles to support successful rollout and long-term sustainability.

• A market rate salary, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

We are the Advancement Office at the University of Bath, responsible for engaging our community of alumni and supporters and fundraising to drive forward strategic priorities at the University.

About the role

We are seeking a dynamic Head of Systems, Data and Insights to drive digital innovation, champion evidence-based decision making, and lead a high-performing team.

This is not a role for someone who only wants to sit back and strategise. It’s for a leader who thrives on combining strategic vision with hands-on delivery. You’ll set the direction for data, systems, and insights, while also rolling up your sleeves to design processes, deliver technical solutions, and unlock the power of supporter insight.

You’ll be the technical lead for Advancement, owning our alumni database (Raiser’s Edge NXT) and related systems, and ensuring they are optimised to support smarter fundraising, deeper alumni engagement, and more efficient operations.

In this role you will:

• Lead and inspire a team of data and systems professionals, fostering a culture of innovation, collaboration, and continuous improvement.
• Own and optimise Raiser’s Edge NXT and related platforms, ensuring compliance with UK GDPR and other regulations.
• Deliver insights and reporting that empower colleagues across the institution to make strategic, data-driven decisions.
• Champion governance and compliance, ensuring data quality, security, and resilience.
• Collaborate and influence across the University, representing Advancement in cross-institutional initiatives and equipping colleagues to self-serve data and insights.
• Balance strategy and execution—from setting long-term direction to personally delivering high-impact technical projects.

If you’re excited by the challenge of leading strategically while delivering hands-on technical impact, we’d love to hear from you.

About you

We’re looking for someone who brings:

• Extensive experience with relational databases (Raiser’s Edge knowledge is a plus).
• A proven track record of delivering complex IT and change management projects.
• Strong leadership skills, with experience managing teams and developing strategies.
• Expertise in data protection, compliance, and governance.
• Technical fluency in business intelligence platforms (Power BI experience an advantage).
• Excellent communication and influencing skills, with the ability to engage and influence stakeholders at all levels.

Further information

For an informal discussion about the role, please contact Laura Underwood, Associate Director of Advancement Services. Please ensure your application is submitted via our website - we cannot accept CVs via email.  

This is a hybrid role with an expectation of 2 days per week on campus.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff. 

What we can offer you

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Free counselling services through Health Assured
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff discounts on postgraduate tuition fees
• Staff discount on language courses
• Generous employer contributory pension schemes
• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
• Free entry to the Holburne Museum in Bath
• Local discounts and more
• A family-friendly workplace 
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance
• Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses

Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn.

London Museum is entering a new chapter of our evolution as we work towards the opening of our new museum at Smithfield in 2026.  From Smart Building systems and immersive Audio Visual to Digital Platforms and core IT Services, hundreds of systems must come together into a coherent whole.  We're looking for someone to help make that happen.

As IT Systems Integration Manager you will play a pivotal coordinating role, helping ensure the many technologies that power the new museum are aligned, interoperable and delivered on schedule.  Working closely with the Head of IT and partners across IT Infrastructure, Digital, AV, Smart Building and Collections technologies you'll maintain a holistic view of technology activity across the programme.  This is a coordination and assurance role at the heart of the project, managing interdependencies, risk, documentation and delivery readiness as the museum moves toward opening.

We're seeking a candidate with substantial experience coordinating technology delivery across complex, multi-system environments in organisations such as public buildings, museums or cultural institutions. You'll bring strong knowledge of IT infrastructure technologies alongside a good understanding of digital platforms, smart building ecosystems, AV and data systems. 

Exceptional stakeholder and vendor management skills are essential as is experience in risk management, scheduling, and documentation.  You will ideally have relevant professional qualifications in IT, systems architecture and project management.

If you're a clear communicator and an organised systems thinker and are excited by this challenge then we'd be delighted to hear from you.

Applications are by application form.  The closing date for applications is Sunday 11 January 2026. Shortlisted applicants will be invited to an interview on Wednesday 21 January 2026. 

For more information about this role, please see the Job Description. To know more about what it’s like to work in London Museum and to get some top tips on how to make the best of your application visit, please vist our website.

London Museum is committed to equal opportunities and diversity. We particularly welcome applications from people from Global Majority backgrounds and disabled people, who are currently under-represented in our organisation.

This is a 1 year fixed term contract, with the potential to become permanent.

We have a new and exciting opportunity for an experienced Senior IT Infrastructure Engineer to join the Connexional Team.

We are offering an interesting and varied opportunity to support the work of the Connexional Team and the wider Methodist Church. 

We are looking for someone who will be responsible for supporting the delivery of the core operational IT infrastructure, underpinning all services both internally and externally in a responsive and customer-focused manner.

You will advise members of the team on matters related to IT and resolve second and third-line tickets in line with the service level agreement. Assist with the maintenance, continuous improvement and administration of the team’s growing IT infrastructure. Deploy and maintain laptop, desktop and tablet security to ensure that IT service users can enjoy a safe and secure IT environment. Perform proactive maintenance of the infrastructure environment as required. Work to tight deadlines and provide high levels of technical support and compliance. 

Working alongside colleagues within the Infrastructure team, you will provide support services to approximately 250 office-based and remote users within the organisation.

About You

• Proven experience supporting enterprise infrastructure platforms and software, including but not limited to: Windows Server, Active Directory, Windows 11, Office 365 and MS 365, Backup, Monitoring/SNMP, SMTP/Exchange, Web Server/IIS, Dell Servers and storage, Printers/Papercut,
• Experience in server administration, database administration and application support.
• Experienced in IT support services and ticketing, as well as laptop and mobile phone support and networking configuration.
• Excellent communicator with the ability to communicate technical issues to all levels
• Advanced problem-solving and troubleshooting skills
• Customer service skills demonstrated through communication, knowledge, attention to detail and ability to get things done
• Strong organisational skills including planning, prioritising, timekeeping and managing busy workloads and ticketing systems working to prioritise.
• Flexible and adaptable to changing priorities.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Well-being Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.

If you have questions about the vacancy or require reasonable adjustments to be made at any stage of the recruitment process, please contact HR Team.

Closing date: 16 Jan 2026

Shortlisting date: 23 Jan 2026

Interview (in person) date: 30 Jan 2026

IT Product Lead

We are looking for an experienced and innovative Product Lead to join the IT team specialising in the implementation and development of the Witness Service case management system, WitnessBox 2.0. 

This role is home-based within England or Wales.

Position: 6484 IT Product Lead- Witness Box

Location: Remote

Hours: Full time 37.5 hours per week. Monday to Friday 9-5

Contract: Permanent

Salary: £42,521 per annum

Closing Date: 31st December 2025. We reserve the right to close this vacancy early, if enough suitable applications are received.

About the Role

As the Witness Box Product Lead, you will provide leadership and management for the development and operational functionality of the Witness Service case management system, WitnessBox 2.0.

You will be responsible for driving the advancement of the WitnessBox user specification, ensuring it is developed in collaboration with colleagues, the Ministry of Justice (MOJ), and other stakeholders. This includes managing the change control process, overseeing audits, monitoring system performance, and leading improvements.

Your responsibilities will include:

• Managing the WitnessBox change control process and ensuring compliance.
• Leading the development and continual improvement of WitnessBox policies and procedures.
• Overseeing testing strategies and user acceptance testing (UAT).
• Maintaining training resources and induction plans.
• Engaging stakeholders and converting requirements into business needs.
• Undertaking data analysis and reporting to inform system enhancements.

About You

You will have a proven track record in product leadership, with experience in managing digital products or services through various development phases. You will be confident in applying Agile methodologies, translating business needs into deliverables, and collaborating with stakeholders to deliver effective solutions.

You will need:

• Experience in product or programme leadership to achieve strategic objectives.
• Strong knowledge of Agile, Lean, or user-focused methodologies.
• Ability to manage product delivery across different phases of development.
• Excellent problem-solving and stakeholder engagement skills.
• Strong organisational and time management skills.
• Competent IT skills and familiarity with digital product management principles.

Benefits include:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Organisation

This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best.

You may have experience in areas such as Product Lead, IT Product Lead, Digital Product Lead, Product Officer, IT Product Officer, Digital Product Officer, Product Manager, IT Product Manager, Digital Product Manager. #INDNFP

Please note this role is being advertised by NFP People on behalf of our client.  

Location: York Head Office
Salary: £46,000 - £51,000 per annum
Hours: 35 hours per week
Contract Type: Permanent
 
Yorkshire Wildlife Trust is one of the UK’s fastest growing nature conservation organisations and seeks to appoint a Head of Digital Transformation and IT.
 
The Head of Digital Transformation and IT is a pivotal new appointment to lead the delivery of our digital and IT strategies for the future and drive our transformation agenda: modernising our systems, enhancing digital engagement, identifying the potential benefits of AI and ensuring that our technology infrastructure supports our mission to drive nature’s recovery in Yorkshire.
 
The role will be instrumental in leading and project managing the migration to SharePoint across the Trust, as well as other strategically identified software and data management systems, to ensure cost-effective, efficient and scalable approaches to managing our digital output.
 
As a member of the Extended Leadership Team, you will work closely with our GIS and Environmental Data Team, Communications and Public Affairs, Supporter Services CRM and other team leaders across the Trust to assist in ensuring our spatial, species, customer, citizen science and key stakeholders are served with accurate data, metrics and reporting. You will also manage our hard-working IT team to support and enhance our existing IT infrastructure.
 
As well as bringing a wealth of technical and digital skills and experience of leading technological change to the Trust, you will be a natural communicator, a strategic thinker and have the ability to undertake stakeholder engagement and meet the needs of internal customers and system users.
 
How to apply:
 
Please submit an up-to-date CV and supporting statement. When writing your supporting statement, please refer to the person specification within the job description, and ensure you describe your relevant knowledge, skills and experience relevant to the role. Ideally, your CV and supporting statement should be in an editable format, such as Word, so we can anonymise your documents prior to the short-listing process.
 
Please be aware that a market supplement has already been applied to the salary range for this role.
 
Closing Date: Sunday 11th January 2026
Interview date: Friday 30th January 2026
 
Please note that applications received after the closing deadline may not be considered. The Trust regrets that it is unable to give feedback on unsuccessful applications.
 
We are committed to creating a movement that recognises and truly values individual differences and identities. We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want our people to flourish, just like nature.
 
REF-225 713

The National Gallery is seeking a dynamic professional to lead the delivery of a responsive Information Systems Service Desk and ITSM platform, ensuring exceptional support for National Gallery employees and contractors across on site and remote environments.

This role is pivotal to maintaining the availability and reliability of user facing IT systems, aligning them with the evolving needs of the business. A strong emphasis is placed on service delivery excellence, driving continuous improvement through analysis of service call history, trends, and response rates. Insights from this data will shape resource allocation and inform enhancements to IT infrastructure, ensuring the National Gallery information systems continue to meet organisational requirements and deliver value.

The successful candidate will coordinate with various departments across the Gallery including the IS team, working closely with both technical and non-technical teams to provide a reliable, responsive, and proactive service experience.

This is a hybrid role, with on-site presence required in line with business needs.

St Peter’s is seeking a talented and motivated professional to take the lead in configuring and administering two key IT systems that underpin our volunteer management and HR/Payroll systems. This pivotal role will ensure our systems deliver maximum benefit—enhancing volunteer and employee experience, driving operational efficiency, and ensuring compliance.

What We’re Looking For

• A proactive problem-solver with strong technical aptitude.
• Someone eager to develop expertise quickly in new systems.
• Excellent communication skills to engage with employees, volunteers, and system champions.
• A collaborative team player who thrives in a project-driven environment.

What we can offer you:

• Salary of up to £35,000 per annum, dependent on experience
• Full time, 37.5 hours per week, Monday – Friday
• Fixed term contract, 12 months

Interview Dates: January 5th, 7th, and 9th

If you would love to work in support of a great cause, then do get in touch to learn more about the role.

We will review applications as they come in and therefore, we may close the vacancy before the closing date, so candidates are advised to apply early.

We know sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could just be what we're looking for!

All applicants must be eligible to work in the UK before they apply for a vacancy and be able to provide evidence of this. 

About the role

To lead and manage the day-to-day operations of Dacorum Foodbank, ensuring the effective delivery of emergency food support to individuals and families in crisis. The Foodbank Manager will oversee a team of staff and volunteers, manage suppliers, stock and logistics, and work collaboratively with supporters, internal teams, referral agencies and support services to provide holistic, person-centred support. You will support the team to manage ad hoc donations and potentially challenging situations with empathy and professionalism.

About you

· Leadership & Management:  We are looking for someone with proven supervisory experience, strong people management skills, and the ability to delegate effectively—ideally with some experience managing volunteers.

· Operations & Compliance: The role requires strong IT skills, organizational ability, and a solid understanding of Health & Safety, safeguarding, and data protection/GDPR.

· Community & Advocacy: A successful candidate will have a deep understanding of poverty and the welfare system, alongside the communication skills needed to build professional relationships and community partnerships.

· Values & Physicality: You should be a compassionate, adaptable problem-solver who is passionate about charity work and physically able to safely lift and move food parcels.

Benefits

· 25 days or equivalent annual leave

· Flexible working environment

· Medicash plan, including Virtual GP, some dental and optical cover

· Employee assistance programme - 24/7 mental health support helpline

· Professional development and training

· NEST pension scheme

 How to apply

Please read the full Job Description & Personal Specification.

Title: Junior Technical Analyst

Reporting To: Head of IT and Data Security 

Location: Hybrid, working from home and our office based in West London

Salary: £35,000 per annum (pro rata for part time)

Hours of Work:
Full or Part time (Full time is 40 hours per week, inclusive of a daily 1 hour paid lunch break)

Contract: Permanent

Benefits:

• 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Enhanced salary sacrifice pension scheme;
• Private health insurance after completion of probation;
• Eligibility for a Blue Light discount card

Closing Date: 14th January 2026. We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

Job Purpose

Operate a diverse range of technical and security systems, whilst bridging the gap and interacting directly with business teams. This is a great opportunity to begin a career in security and training will be provided on the job.

Key Responsibilities

Operating, building and configuring our systems

• To build, deploy activities and customise SaaS products
• To work on multiple products or technologies to deliver a unified service
• To manage technical processes and liaise with IT Operations Team
• To be hands-on in building and systems configuration and customisation
• To influence decisions in design and continuous improvement
• To be a safe pair of hands, working independently and reporting progress or issues at regular intervals

Supporting our Information Security Management System and Compliance 

• To manage security processes
• To work on security audits and coordinate the response to findings
• To produce KPIs and documentation
• To participate in security and data protection working groups

Aligning with business requirements an customer needs

• To be aware of stakeholders and touch points in other teams
• To work with other teams to progress their technical and security responsibilities
• To work closely with the Technical Lead, Security Lead and IT Operations
• To sit on cross department operations meetings and represent the team
• To translate business requirements or feedback into options for improving our services or delivering a better user experience or bringing proposals back to the Technology Team.
• To experience working with technical and non-technical stakeholders
• To experience sizing and prioritising work 
• Works in accordance with security and compliance requirements
• To integrate with the wider IT & Security and IT Operations teams, and perform duties outside core responsibilities to support them as required.

Person Specification

Essential

• Strong analytical and problem solving skills
• Excellent communication skills, both verbal and in writing
• Ability to prioritise tasks and work independently
• Working knowledge of IT best practices
• We are looking for someone with experience in, or knowledge of, one or more of the points on the list below. If you do not meet all points, we would still encourage you to apply:
• Maintaining and supporting a cloud environment (we use AWS)
• Experience of supporting business-critical IT infrastructure
• Support and management of devices and device management solutions
• Security best practices (e.g. CE+)
• Identify and access management (e.g. Google SSO)
• System administration of business SaaS platforms, e.g. Salesforce, Atlassian, Google Workspace
• Coding in a commercial environment, or demonstrable personal coding projects

Desirable

• University degree or equivalent experience
• Exposure to ITIL
• Knowledge of ISO 27001 and CyberEssentials+
• Knowledge of Data Protection Act 2018/UK GDPR

This role is subject to eligibility to work in the UK, plus satisfactory background and reference checks. 

We understand that AI is increasingly part of everyday life, and you might choose to use it when putting together your application. While AI can be a helpful tool, we ask that anything you submit reflects your own skills, experiences, and perspective. We value authenticity and integrity, and we want to see what you uniquely bring to our team and why our mission resonates with you personally. 

Want to work in a vibrant, dynamic and youth driven organisation that is protecting children’s health by transforming the food system?

Be part of the creative, agile and growing team empowering Bite Back’s exceptional teenage activists. As our Director of Finance and Operations you will make a real difference to our mission to help make the food system healthier and fairer.

As a key member of the Leadership Team, the Director of Finance & Operations provides strategic and operational leadership across finance, people, digital, operations and governance. They ensure the charity is financially sustainable, well-run, compliant and values-driven, so that our resources, systems and culture are aligned with our mission.

They will be accountable for the following areas:

Strategic leadership & organisational development

• Act as a strategic partner to the CEO and Leadership Team, shaping organisational strategy and translating it into robust financial, people and operational plans.

• Lead the annual organisational planning cycle, ensuring objectives, budgets and KPIs are aligned to the strategy and are realistic, affordable and measurable.

• Champion a culture of accountability, inclusion, learning and collaboration across the charity, role-modelling our values in leadership and decision making.

• Provide clear, insight-driven analysis and recommendations to support major strategic decisions (e.g. growth, new programmes, partnerships, investments, cost management).

• Lead and develop the Finance & Operations team (Finance, Fundraising, HR, IT/systems, operations) building a high-performing, service-oriented function that supports colleagues to deliver impact.

Financial strategy, planning & stewardship

• Develop and keep under review the charity’s financial strategy, ensuring long-term sustainability, appropriate reserves and effective use of resources.

• Lead and coordinate the annual budget and medium-term financial planning process, working closely with budget holders to create robust, activity-based budgets.

• With the support of the Senior Finance Manager, provide timely, accurate and insightful financial reporting to the CEO, Leadership Team and Board, including management accounts, restricted funds reporting, cashflow and forecasts.

• Maintain robust financial controls, policies and procedures, ensuring compliance with relevant legislation, accounting standards and Charity Commission / Companies House requirements.

• Lead the relationship with external auditors and oversee the annual audit process, ensuring high-quality statutory accounts and a culture of continuous improvement in financial controls.

• Oversee financial aspects of funding bids, contracts and grant reporting, including costing models, financial due diligence and project / restricted fund monitoring.

People, culture & HR

• Champion Bite Back’s values - Fresh, Resilient, Respectful, Energetic, and Real - in all your work.

• Provide strategic oversight of HR, working closely with the HR & People Manager on people strategy, workforce planning, recruitment, employee relations and HR operations.

• Champion a positive, inclusive and psychologically safe workplace culture. Lead on embedding diversity, equity and inclusion (DEI) across the organisation, shaping recruitment, policies, culture and practices so that staff from all backgrounds feel welcomed, represented, supported and able to flourish.

• Lead the organisation-wide objective-setting and performance management framework, ensuring clear expectations, regular feedback and fair, constructive review processes.

• Oversee learning and development approaches so that staff and managers have the skills, tools and support to perform at their best and develop their careers.

• Ensure all people-related policies and procedures (including safeguarding where appropriate), are up-to-date, legally compliant, values-aligned and consistently implemented.

• Oversee pensions, insurance, payroll and benefits ensuring these are well-managed, compliant and provide value for money.

Digital, data, IT & systems

• Work alongside the Digicomms team to support the organisation’s digital and technology strategy, ensuring systems and tools are fit for purpose and future-focused.

• Ensure the charity’s CRM (Salesforce) is effectively governed, embedded and used across the organisation, with clear ownership, training and data standards.

• Oversee data protection and information security, ensuring GDPR compliance, robust data governance and adherence to frameworks such as Cyber Essentials where relevant.

• Manage relationships with IT and systems suppliers, ensuring contracts are well-specified, performance is monitored and services deliver value for money.

• Lead the design and continuous improvement of cross-organisational systems and processes to reduce duplication, improve user experience and increase efficiency.

Operations, facilities & supplier management

• Oversee the effective management of the charity’s co-working space in Fivefields and any hybrid / remote working arrangements, ensuring they are safe, inclusive and support collaborative working.

• Plan for future workspace needs in line with organisational growth, culture and budget.

• Lead procurement and supplier management, together with the Operations & Contracts Manager, for key operational services, ensuring contracts are well-managed and aligned with our ethical, environmental and sustainability commitments.

• Ensure robust health and safety arrangements are in place and implemented across all activities, including appropriate policies, risk assessments and training.

• Oversee business continuity planning and disaster recovery arrangements so that critical operations can continue in the event of disruption.

Governance, risk & compliance

• Act as Company Secretary and secretary to the Board, ensuring effective governance processes and high-quality information flows between the executive and trustees.

• Ensure timely and accurate compliance with Charity Commission, Companies House and any other regulatory or funder requirements, including statutory filings and returns.

• Lead the development, maintenance and regular review of the organisational risk register, ensuring an appropriate appetite for risk and clear mitigation actions.

• Provide assurance to the Board and its committees on the effectiveness of internal controls and compliance frameworks across finance, HR, data protection, health & safety and other key areas.

• Coordinate the review, approval, communication and implementation of organisational policies, ensuring staff are inducted, trained and clear on their responsibilities.

• Support the Chair and CEO in planning Board and committee agendas, ensuring trustees are well-supported to discharge their duties and have appropriate information to make decisions.

We're looking for a proactive, detail-oriented and resilient Business Systems Administrator to join our IT Team located at our Head Office in Islington.

£37,500.00 per annum, working 35 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description, please visit our website.

Look Ahead recognises that data and the applications that collect data have an important role in the future success of the business. Look Ahead are delivering a Digital Transformation programme, Move Forward, and we need to have the right business systems management structure in place to offer continual support, development, and improvements to our business systems and to provide insight into the organisation's data.

The Business System Administrator (FTC) role is a support role focused on managing application support requests and providing routine application support, advice, and system administration for key business systems.

The post holder will act as the first point of contact and work as part of a team to maintain these systems. Support services will be delivered by adopting a triage support approach, with more complex issues and project work being escalated to Look Ahead's second line application support specialists.

The successful candidate will be expected to demonstrate excellent coordination and analytical skills, be adept at issue management and be able to work as part of a team to deliver issue resolution for the relevant applications and technologies. This role can be delivered as a hybrid role, with the primary office location being Look Ahead's Head Office although the post holder may be required to visit some of our services from time to time as part of their service delivery.

This is a 12-month fixed-term contract, with a potential 6-month extension.

Essential:

Hands on knowledge of and involvement in system administration for various systems, including at least one Housing Management System
Previous history of supporting multiple business systems
Self-starter with good initiative
Well organised, methodical
Good Problem solving / analytical skills
Experienced in issue resolution
Excellent attention to detail
Success orientated
The ability to build relationships with key internal and external stakeholders

Desirable:

Experience working in an aligned sector to Look Ahead or an NFP
Civica Cx (Housing Management System)
CRM workflow solutions
Experience of software testing, including test script creation and UAT management

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.