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Birmingham and Solihull Women's Aid
Birmingham
£23,279 per year
Provide emotional & practical support to women and children affected by violence and abuse through drop in surgeries and a helpline service
Birmingham and Solihull Women's Aid
Birmingham
£23,279 per year
To provide emotional and practical support to women and children affected by domestic abuse and who are at risk of homelessness
Birmingham and Solihull Women's Aid
Birmingham
£23,279 per year
developing and delivering a front line service offering support, advice and guidance to women and their children living in the refuge.
Citizens Advice
West Midlands
£38,775 plus £3,520 London Allowance (if applicable) per annum
St Giles Trust
Wolverhampton 12.23 miles
£19,847 - £23,350 per year
Citizens Advice Wolverhampton
Wolverhampton 12.23 miles
£10,794.50 per year (FTE £21,589)
Frontline
Birmingham
£53,000 (pro rata) plus competitive pension
We are recruiting a part time Principle Practice Tutor for our Midlands region to teach and develop participants of the Frontline programme.
Page 2 of 4
Birmingham, West Midlands
£23,279 per year
Permanent, Full-time
Job description

Duties and Responsibilities

Development & Support work:

  • To provide emotional and practical support to women accessing drop in and helpline, using community language as appropriate.
  • To participate in a rota of helpline cover and model and promote good practice in taking helpline calls and Webchat support
  • To support helpline volunteers and students in delivering helpline, Webchat and drop in services
  • To participate in a rota of drop in cover at BSWA offices and across community venues as necessary
  • To facilitate access for women to statutory, community and other BSWA services
  • To comply with the recording, monitoring and evaluation procedures of the project
  • To develop policies and practice guidelines appropriate to the project in accordance with BSWA policies and procedures
  • To keep up to date with current legislative changes for dissemination within the staff team, and for use when working with women and children around their rights.
  • To identify and make links with existing projects and community services and to develop joint services where appropriate
  • To keep abreast of issues regarding violence against women on a national and local level
  • To participate in multi agency work as agreed with your line manager
  • To identify and attend training and conferences relevant to the post, in agreement with your line manager
  • To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users
  • To promote awareness of the impact of domestic violence on women and children and BSWA services

Administration:

  • To work within BSWA’s administrative and financial systems
  • To ensure that adequate records are kept for all service users
  • To ensure that Health and Safety records are kept up to date
  • To produce monthly reports for your line manager

Communication:

  • To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by:
  1. Maintaining BSWA communication records
  2. Following safety procedures
  3. Attending team meetings
  4. Carrying out risk assessments in conjunction with your line manager
  • To attend in-house training
  • To attend support and supervision sessions with your line manager
  • To develop a professional working relationship with external agencies
  • Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate
  • To be involved in the Annual Review process

General:

  • To maintain the confidentiality of the women and children using the service
  • To maintain confidentiality in all matters relating to the organisation
  • To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation
  • To ensure the efficient use of resources at all times
  • To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA
  • To work within BSWA’s framework for equal opportunities and anti-discriminatory practice
  • To participate in the development and annual appraisal of a personal individual development plan with the line manager
  • To undertake any other duties required by BSWA, which may arise and commensurate with the post
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Refreshed on: 28 June 2020
Closing date: 08 July 2020
Job ref: Drop In/Helpline Worker with language specialism
Tags: Support Worker

The client requests no contact from agencies or media sales.

Job closes in 6 days
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