Do you want to make a difference in Birmingham?

Are you passionate about helping Birmingham citizens by tackling inequality in the health and social care system?  With all the changes taking place in health and social care, this is an exciting time to join Healthwatch Birmingham.

Are you innovative, creative and self-motivated? This opportunity to make a real difference could be for you.

We welcome enquiries from everyone and value diversity in our workforce.

As Volunteer and Engagement Officer, you will lead the recruitment, training, induction, co-ordination and quality assurance of all Healthwatch Birmingham volunteers, ensuring we have volunteers with the right skills and competencies. You will motivate and develop our volunteers to be active in the right place at the right time; ensuring all of our various activities are publicly led.

The successful applicant will lead our community engagement activity reaching across all geographies and demographics in the city. You will also work with our Information and Signposting Officer to develop volunteers to carry out signposting activity as well as capture case studies of how volunteering has improved the lives of individuals involved with Healthwatch Birmingham.

You will have experience of building and maintaining key relationships across a range of statutory, voluntary and community organisations and have knowledge and understanding of Birmingham and its diverse communities. The successful applicant will be highly organised and have a detailed approach to work and work management in a project-based environment, with proven experience coordinating and managing rolling programmes of varied events.

Closing date: Wednesday 6th October, 2021 (midday)

Interview dates: Thursday 14th October, 2021

Our Birmingham Young People’s Service provides holistic support service for under 18s with needs related to substance misuse, including those that are affected by their parent’s substance misuse. The purpose of the role is to engage young people in a variety of interventions, using a young person-centred approach, empowering them to reduce risk, increase resilience and achieve positive outcomes.
 
Aquarius is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

All Complex Needs Practitioners work flexibly across the community and within our multi-agency partnership settings. The caseload will include a mixture of community and multi-agency referral pathways including health, social care, schools and youth justice.
 
A core part of the role will be working with young people and their families to address holistic support needs across all aspects of the young person’s wellbeing. This could include diverse work related to knife crime, 5 step family work, exploitation, physical and emotional health as well as substance misuse.
 
An energetic and confident self-starter, you have a qualification in health/social care, youth and community work (e.g. NVQ Level 3 or above, DipSW, Mental Health Nursing, Counselling, Addiction Studies).  Alternatively, we’ll consider candidates with experience of working in the substance misuse field with a commitment to complete NVQ Level 3 Health and Social Care. Experience of liaising with voluntary and statutory agencies and health professionals and engaging effectively with clients in a variety of settings is essential. You’ll also need a flexible approach, excellent record keeping and report writing skills and a willingness to work flexibly across the community and within our multi-agency partnership settings, on an outreach basis, with a central hub base at our head office.
 
There are three posts available. One post is permanent, while two roles are available as a fixed term contract ending March 2022.
 
This is a full-time position requiring the post-holder to work 37 hours per week. 
The salary for this role is £23,495.00 - £25,400.00 per annum
 
We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background. 
 
Closing Date for applications is 14th October 2021. (We reserve the right to close vacancies before the specified closing date, should a large number of applications be received).

So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via our website.
 

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under- represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

The Project Development Analyst can be based in any of our national offices, and will join the Pension Wise team in supporting the development and improvement of this exciting and evolving service. This role involves working with the Project Development Manager to provide data analysis, research and project management support to the wider service delivery team and funder. 

We’re looking for someone who has exceptional analytical and communication skills, who is comfortable in presenting data and making recommendations based on your research. You’ll be adept at building effective working relationships with stakeholders, and you’ll have experience of investigating service problems using, for example, stakeholder interviews, data analysis and desk-based research. You’ll be comfortable managing projects within established project management methodologies, and identifying and proposing opportunities for improvement. 

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

Closing date: 3rd October 2021

Interview date: 13th October 2021

Role Fundraising Officer

Reporting to:  Fundraising Manager

Location: Midlands; Leicester, Nottingham or Birmingham and Hybrid flexible working in place

Contract: Permanent

Hours:  Full time 37.5 hours per week

Salary:  £25,000 per annum

About FareShare Midlands

FareShare Midlands is the region’s largest food redistribution charity, fighting food poverty and hunger by tackling waste. We source good quality food that is surplus to requirements from retailers and manufacturers. We rely on an army of volunteers to help redistribute this food to 550 frontline charities such as school breakfast clubs, community centres and organisations supporting those who are homeless, unemployed, socially isolated and recovering from addiction. These organisations provide meals and food parcels to more than 35,000 vulnerable people every week.

The Role

FareShare Midlands is looking to recruit a talented and experienced individual to help deliver our fundraising strategy. This is an exciting time to join FareShare Midlands as we develop and expand our operations across the East and West Midlands and look to grow our fantastic portfolio of trust, grant and foundations supporters, as well as corporate partners and community supporters.

We are looking for someone ambitious who wants to take a lead on the creation, submission and management of a portfolio of trust and grant applications in order to achieve financial targets in line with our growth plans. If you have demonstrable experience in securing income from trusts, foundations and grants, as well as relationship building and stewardship of donors, this role is for you.

Main responsibilities

Income Generation

• Deliver the fundraising plan for trusts and grants in order to achieve the income target and year on year growth
• Research and maintain a varied portfolio of trust and grant funders in order to diversify income
• Develop persuasive fundraising proposals and reports to increase donations from new and existing supporters
• Maintain records and analysis of new business secured utilising the Donorfy CRM
• Attend networking events as required to meet new potential donors
• Manage own workload to deliver set of objectives and KPIs

Account Management and Donor Care

• Manage a portfolio of trust, foundation and grant supporters to cultivate strong, long-lasting partnerships
• Inspire and motivate funders through creating a portfolio of materials that demonstrate impact
• Manage income and expenditure of project budgets communicating with both internal and external stakeholders

• Manage and steward funders in accordance with the Fundraising Code of Practice and ensure high standards of supporter care are maintained at all times
• Ensure funder interaction points (telephone, post, email) adhere to the highest standards
• Provide support to the Fundraising Team in other areas of fundraising activity including individual giving and events when required.

Administration

• Keep account plans up to date and internal stakeholders informed of key partnerships
• Maintain accurate financial records and budgets for all partners
• Keep application and reporting pipeline up-to-date and accurate

Communication

• Work with the development and marketing team to create impactful materials
• Develop communication plans to keep supporters regularly informed of our impact
• Be prepared to act as spokesperson and ambassador for FareShare Midlands

This list of tasks and responsibilities is not exhaustive, and the post holder may be required to undertake other relevant and appropriate duties as required by the Fundraising Manager and Head of Development.

Person specification

• Essential Experience  

• Demonstrable experience of delivering against an income targets
• Significant experience of securing gifts from trusts, grants and foundations
• Experience in writing compelling funding applications and impact reporting
• Experience in prospecting for new business and stewarding funders face to face
• Experience of customer care in a charity or sales environment
• Experience in keeping good administrative records
• Experience of presenting to a range of audiences

Skills, knowledge and abilities

• Detailed knowledge of trust, grant and foundation fundraising, particularly around restricted funding
• Ability to manage and steward funders in line with the Fundraising Code of Practice. 
• Knowledge of third sector fundraising streams and the complex charity fundraising climate
• Skilled at managing donor relationships
• Excellent communication skills, persuading skills and writing skills
• Excellent numeracy skills and use of Excel
• Good relationship building skills, both inside and outside an organisation
• Ability to work to meet objectives and deadlines
• Ability and experience of working well in a team
• Understanding of all fundraising income streams

Values and behaviours

• A commitment to Equal Opportunities
• An appreciation of FareShare Midlands’ mission and strategy
• Flexibility of approach and ability to work in a team
• Proven ability to develop and maintain good working relations, with both internal and external audiences

How to Apply:

If you would like to apply for this role, please create a supporting statement to demonstrate your suitability and to explain your interest in both the job and FareShare Midlands along with your CV

We particularly welcome applications from those of a black and minority ethnic (BAME) background, as BAME people are currently under-represented within FareShare Midlands.

Closing date for receipt of applications is 11.59pm, Sunday 26 September 2021  

Interviews will take place Wednesday 6 October 2021

We deliver the Thrive into Work service on behalf of the West Midland Combined Authority. We offer one-to-one support to anyone who experiences barriers to finding work because of their physical or mental health. This service is known as Individual Placement and Support (IPS).  

The Role

As an Employment Specialist you will deliver our service in the West Midlands, supporting people who have a health condition which impacts upon their ability to gain work in stay in work, to find the right role for them.

This is a role where you can help to make a real difference to people’s lives. You will be working within communities (subject to Covid restrictions) embedded with Primary Care, Community Health Teams, and the wider community, delivering employment support to participants who want to find work, in parallel to the health treatment being delivered by NHS clinicians. You will meet with participants in local community settings such as libraries and cafes, providing one to one support to help people to find work. Our participants voluntarily access our services because they want support in finding work.  You will be working with a maximum caseload of 30 participants, meeting and exceeding performance targets for referrals, programme starts, employer engagement, job starts and sustainment, in compliance with contractual guidelines and quality procedures.

You will be great at engaging with people and building rapport, you’ll be solution focused and confident to make connections to help support the participants progress into work, e.g. with local employers and professional referral sources. You will have experience of supporting people with mental ill health or other health conditions into employment.

Key Requirements

You must have the following:

• Experience of supporting participants with mental ill health or other health conditions
• Experience of generating referrals
• Excellent communication skills
• Experience of delivering outcomes and working to targets

Closing date: 30 September 2021.

We will be shortlisting candidates as they apply therefore if you are interested in this opportunity, please submit your application asap.

About our Thrive into Work service

We help to empower people living with health conditions to find suitable and satisfying work.  Research suggests that being in regular work has positive effects on your health. If you have a health condition, being in work can help you to improve support networks and find ways to manage your health and wellbeing.

Participants accessing our services receive tailored one to one support to meet their needs and employment goals, and receive support with finding the right job, and support once in work.

This role is peripatetic with a mix of home based and in community working. You must have a driving licence and a car as you will be visiting participants and colleagues out in the community in the West Midlands.

Employee Benefits

At Shaw Trust you will be joining a supportive, values driven team, who are passionate about helping people.  Download the Job Description for full details and Person Specification. In addition to a competitive salary and being part of an organisation which makes a positive difference to people’s lives, as an employee of Shaw Trust you will receive: 

Paid leave

• 25 days annual leave per year, plus bank holidays, and the option to purchase additional holiday
• 3.5 days paid leave at Christmas
• 2 days paid volunteering leave each year

Opportunities to connect

• Join an employee network: LGBTQ+ Support Network, Racial Equality Network, Disabled Employee Network
• Join our employee voice group

Opportunities to progress your career

• Access to an online learning platform
• Access to internal apprenticeships
• Cross organisational career paths

Health and wellbeing

• Healthcare cash plan, giving you money back for health care costs including dentistry and eye care, and access to wellbeing apps
• Health and wellbeing programmes including counselling via our employee assistance programme
• Discounted gym membership

Financial wellbeing

• An enhanced pension scheme after 6 months
• Life Assurance at 3 times your annual salary rate
• Online shopping discounts including supermarkets and DIY stores

Join a diverse and inclusive organisation

Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.  We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion.

Duties and Responsibilities

Support work:

• To work with women to identify their, and their children’s, support needs and incorporate these into support plans
• To assess risk and to safety plan with women, reviewing assessments and risks regularly
• To provide practical support on a range of issues including housing, benefits, legal matters, and emotional support to enable women’s recovery from their experiences of abuse.
• To develop and deliver one-to-one support programmes for children to enable them to explore their experiences of abuse and address issues arising from this.
• To design and deliver group sessions for children to build confidence and participation within a mutually supportive environment.
• To support mothers to enable them to understand and support their children emotionally and practically and to build confidence in their own parenting skills.
• To deliver family support sessions with mothers and children designed to rebuild communication and develop strong parent-child relationships.
• To work alongside colleagues at BSWA’s Home Options Hub to provide advice and support to women around housing options and develop individual housing action plans with women, supporting women and children through their resettlement process where relevant
• To facilitate access to BSWA and its services and to refer and signpost into specialist statutory and community services where necessary to help meet needs
• To work within the monitoring and evaluation procedures for the project including encouraging feedback from service users and producing statistical information

Development:

Ø  To identify and develop support strategies to meet the needs of women and children seeking support

• To keep up to date with current legislative changes for dissemination within staff team, and for use when working with women and children around their rights.
• To identify and make links with existing projects and community services and to develop joint services where appropriate
• To keep abreast of issues regarding domestic violence on a national and local level with particular reference to those that may affect the work of the Project
• To participate in multi agency work as agreed with your line manager
• To promote awareness of the impact of domestic violence on women and children and BSWA services

Administration:

• To work within BSWA’s administrative and financial systems
• To ensure that adequate records are kept for all service users and relevant monitoring data collected and recorded
• To ensure that Health and Safety records are kept up to date
• To produce monthly reports for your line manager

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by:

1. Maintaining BSWA communication records
2. Following safety procedures
3. Attending team meetings
4. Carrying out risk assessments in conjunction with your line manager

• To attend in-house training
• To attend support and supervision sessions with your line manager
• To develop a professional working relationship with external agencies
• Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate
• To be involved in the Annual Review process

General:

• To maintain the confidentiality of the women and children using the service and in all matters relating to the organisation
• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation
• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA
• To work within BSWA and local multi-agency child and adult safeguarding procedures.
• To work within BSWA’s framework for equal opportunities and anti-discriminatory practice
• To undertake any other duties required by BSWA, which may arise and commensurate with the post

Duties and Responsibilities:

Support Work:

• To recognise women and children’s individual needs, providing a support service to meet those needs, advocating on their behalf where appropriate
• To support the empowerment of the service user and facilitate their understanding of the dynamics of domestic violence
• To carry out and regularly review risk assessments and safety planning with women, keeping them informed about developments in legal proceedings as they arise.
• To provide a duty service at Birmingham’s specialist domestic violence courts
• To work with women to access services to help keep them and their children safe
• To devise and implement appropriate and safe methods of communication with women and children, in agreement with your line manager

Development:

Ø  To work with the staff team to identify and develop support strategies to meet the needs of women and children seeking support.

• To work in partnership with the project’s steering group.
• To work with line manager to develop operational protocols to define partnership arrangements and the referral process.
• To identify and build up links with referral agencies such as Police, Witness Care and other partners.
• To keep abreast of issues regarding domestic violence on a national and local level,  including legislative changes, with particular reference to those that may affect the work of the project.
• To participate in multi agency work as agreed with your line manager.
• To explore the development of volunteering opportunities within the Project.
• To promote awareness of BSWA services and the impact of domestic violence on women and children.

Administration:

• To work within BSWA’s administrative and financial systems
• To ensure that clear and accurate records are kept for all service users
• To ensure that Health and Safety records are kept up to date

Ø  To monitor and evaluate the Court work project, via various methods including feedback from service users, evaluation and statistical information

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the services, staff, volunteers and service users by:

1. Maintaining BSWA communication records
2. Following safety procedures
3. Attending team meetings
4. Carrying out risk assessments in conjunction with your line manager.

• To attend in-house training.
• To attend support and supervision sessions with your line manager.
• To develop a professional working relationship with external agencies.
• To feedback relevant issues from external meetings/ training to the staff and management teams as appropriate.
• To be involved in the Annual Review process.
• To promote awareness of the impact of domestic violence on women and children and BSWA services to external agencies linked with the Court project.

General:

• To maintain the confidentiality of the women and children using the service and in all matters relating to the organisation
• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation
• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA
• To work within BSWA and local multi-agency child and adult safeguarding procedures.
• To work within BSWA’s framework for equal opportunities and anti-discriminatory practice
• To undertake any other duties required by BSWA, which may arise and commensurate with the post

Duties and Responsibilities

Administration:

• To work within BSWA’s administrative and financial systems.
• To ensure that adequate records are kept for all service users.
• To keep accurate records of financial transitions in line with BSWA’s procedures.
• To ensure that Health and Safety records are kept up to date.
• To monitor and evaluate the refuge service via various methods including feedback from service users and by producing statistical information.
• To keep inventories of all refuge contents.
• To contribute where appropriate to the preparation of returns for funders.

Support Work:

• To produce and regularly review Individual Support Plans (ISP) for each service user, in conjunction with the service user.
• To recognise women and children’s individual needs and refer to specialist agencies where necessary as part of their ISP.
• To identify the needs of women and children leaving BSWA refuge after being offered permanent accommodation.
• To identify and make links with existing projects and community services and to develop joint services where appropriate.
• To ensure the primary needs of residents are met. This includes medical, financial, housing, legal and education rights.
•  To organise activities and celebrations in the refuge for women and children which raise self-esteem, bring people together and broaden awareness.
• To assist women in making claims for any welfare benefits that they may be entitled to.
• To ensure that appropriate applications are made for re-housing.
• To accompany women as appropriate and agreed by your line manager, to case conferences and meetings that may affect their own and/or their children’s welfare.
• To make representations, as appropriate and agreed by your line manager, to external bodies in support of women and children.
• To keep the refuge ‘welcome pack’ up-to-date.
• Devise and implement appropriate methods of communication with women and children living in refuge, in agreement with your line manager.

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuge, staff, volunteers and service users by:

1. maintaining BSWA communication records
2. following safety procedures
3. carrying out risk assessments in conjunction with your line manager
4. attending team and project meetings

• To attend in-house training.
• To attend support and supervision sessions with your line manager.
• To participate in multi-agency work and to develop a professional working relationship with external agencies.
• To contribute towards your project’s quarterly Management Committee report.
• To be involved in the Annual Review process.

Premises and Equipment:

·To take referrals and welcome women and children into the refuge.

• To ensure that the appropriate agreements related to tenancies are completed.
• To ensure that the appropriate agreements related to support are completed.
• To ensure that the refuge revenue is collected by completing housing benefit forms and all personal contributions are collected on a weekly basis, in advance.
• To report to your line manager any difficulties in relation to the collection of rent and other charges.
• To ensure that any house rules are read and understood by new tenants and that all residents comply with them.

Training:

• To identify and attend training relevant to the post in agreement with your line manager.

• To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users.
• To raise awareness of the impact of domestic violence on women and children and of the BSWA services.

General:

• To maintain the confidentiality of the women, young people and children using the service and in all matters relating to the organisation.
• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation, adhering to BSWA’s framework for equal opportunities and anti-discriminatory practice.
• To maintain an awareness of the issues surrounding domestic violence on a national and local level with a particular reference to those of relevance to refuge work.
• To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout.
• To ensure the efficient use of resources at all times.
• To support volunteers in the delivery of BSWA services.
• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA.
• To participate in the development and annual appraisal of a personal individual development plan with the line manager.
• To participate in 24 hour on call cover and provide emergency cover.
• To undertake any other duties required by BSWA, which may arise incidentally, develop, or be assigned commensurate with the post.

Duties and Responsibilities
Support Work:
 To work in partnership with mothers/carers to identify children and young
people’s support needs and to ensure those needs are met.
 To undertake needs analysis for each child and young person, to ascertain
the level of support needed and the type of activities required to meet their
needs.
 To develop and deliver a comprehensive programme of one-to-one and group
therapeutic and play sessions, and shared activities within refuge.
 To provide school holiday play schemes in refuge.
 To supervise and accompany children and young people on trips and visits
outside of refuge.
 To provide one to one support and family support with families living in the
community.
 To seek approval of all programmes with the refuge manager and ensure that
these are discussed with other relevant members of the staff team before
implementation.
 To participate in the development of informative literature for women and
children, including a children’s introduction pack, which is to be kept up-todate.
 To purchase/hire such equipment as necessary to undertake programmes
within budgetary constraints and with approval from the refuge manager.
 To carry out appropriate methods of communication with women, children and
young people living in refuge to keep them informed about opportunities and
updates on work that is taking place, including house meetings.
 To carry out detailed monitoring and evaluation of all support work, and keep
an accurate record of notes and comments in line with relevant legislation.
 To communicate regularly with mothers/carers about the work with their
children.

Are you looking to work for a much loved regional Charity with an incredible cause ? Eden Brown is currently recruiting Corporate Development Executive to join a fantastic Health Charity in the West Midlands.

As Partnerships Executive you will be pro-actively engaging with the business community within Worcestershire, Gloucestershire and Herefordshire. You will work closely with the Partnerships Manager as well as develop a new pipeline of corporate supporters. You will work collaboratively with the wider fundraising team.

Business development is key to this role and you will be required to make presentations to corporate companies as well as provide an excellent level of stewardship to existing supporters.

To be successful in this role you must have had experience working in business development, experience as a Corporate fundraiser is desirable although not essential! A good understanding of fundraising practice and the CRM system is also needed. You will be used to working in a target driven environment and also be good at building relationships with stakeholders.

The closing date for this role is ongoing and the charity are interviewing on an ongoing basis. This really is an exciting time to join a local Charity who really do amazing things! The Charity are a flexible employer, and the role is both home based and office based.

For more information, Please contact Laura iliff on 01132207540 or email [email protected]

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

Maternity Services Lead

We are looking for a Services Lead who will be responsible for the organisations work in relation to maternity, pre and post-natal services. This is an area of anticipated growth so you will lead on maintaining current provision and at the same time assisting with the development of bids and implementing new provision.

Position: Maternity Services Lead

Location: Birmingham

Hours: Part-time (22.5 hours per week, days and hours to be agreed)

Salary: £30,000 pa (pro rata)

Contract: Fixed term contract for 6 months

Benefits: Company Pension Scheme, Employee Assistance Programme, the provision of workplace wellbeing support and activities, flexible working including home working and a range of family friendly policies and subsidised parking.

Closing Date: 3rd October

The Role

The Maternity Services Lead will be responsible for a team of staff that will include volunteers (although you will have indirect management of them) and they will be expected to maintain motivation and ensure they all receive the necessary support and training.  You will also to develop the service, meet contractual targets and take decisive action where needed.

About You

As Maternity Services Lead you will have a tenacious approach with the ability to creatively problem solve and suggest a range of solutions whilst understanding the current landscape in relation to maternity services, pre and post-natal care.

You will have experience of:

• Managing health, wellbeing or social care services
• Working collaboratively with Primary or Secondary Care partners and/or Adult Social Care
• Project/contract management and proven track record of achieving targets 
• Managing staff responsible for coordinating activity and helping them achieve their targets
• Tendering and bid writing

You will bring with you:

• Effective communication skills and ability to build and develop relationships at all levels
• Good planning and organisational skills
• Strong persuasion and influencing skills
• Ability to manage own time, prioritise and meet tight deadlines
• Ability to compile reports and interrogate statistical information
• IT competent using a range of Microsoft packages, social media and digital platforms

This role requires you to be able to work flexibly including some evening and weekend working and to be the On Call Manager (as part of a rota system) You will need to be willing and able to travel across Birmingham, Solihull and the Black Country and have the right to work in the UK.

In return…

As an employer the organisation is proud to offer a range of benefits to our staff including Company Pension Scheme, Employee Assistance Programme, provision of workplace wellbeing support and activities, flexible working, including home working and a range of family friendly policies and subsidised parking.

About the Organisation

The organisation is a leading provider of services to the health and social care sector. Their aim is to reduce inequalities in learning, employment and health.

You may also have experience in areas such as Services Manager, Deputy Service Manager, Service Coordinator, Services Coordinator, Service Lead, Maternity, Post Natal, Pre Natal, Maternity Services Manager, Post Natal Services Manager, Pre Natal Services, Social Care, Social Care Services, Health and Social Care, Volunteer Manager, Volunteer Management, Programme Manager, Service Delivery Manager, Bids, Bid, Health Service Manager, Well Being Service Manager, Adult Social Care. 

Duties and Responsibilities

Development & Support work:

• To provide emotional and practical support to women accessing the wellbeing hub, including risk and needs assessment and safety and support planning
• To participate in a rota of helpline cover and model and promote good practice in taking helpline calls
• To support volunteers and students in delivering support services
• To participate in a rota to cover at the hub and across community venues as necessary
• To facilitate access for women to statutory, community and other BSWA services
• To comply with the recording, monitoring and evaluation procedures of the project
• To keep up to date with current legislative changes for dissemination within the staff team, and for use when working with women and children around their rights.
• To identify and make links with existing projects and community services and to develop joint services where appropriate
• To keep abreast of issues regarding violence against women on a national and local level
• To participate in multi agency work as agreed with your line manager
• To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users
• To promote awareness of the impact of domestic violence on women and children and BSWA services

Administration:

• To work within BSWA’s administrative and financial systems
• To ensure that adequate records are kept for all service users
• To ensure that Health and Safety records are kept up to date
• To produce monthly reports for your line manager

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by:

1. Maintaining BSWA communication records
2. Following safety procedures
3. Attending team meetings
4. Carrying out risk assessments in conjunction with your line manager

• To attend training and conferences relevant to the post, in agreement with your line manager
• To attend support and supervision sessions with your line manager
• To develop a professional working relationship with external agencies
• Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate
• To be involved in the Annual Review process

General:

• To maintain the confidentiality of the women and children using the service andin all matters relating to the organisation
• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation

• To ensure the efficient use of resources at all times

• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA
• To work within BSWA’s framework for equal opportunities and anti-discriminatory practice
• To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout.
• To participate in the development and annual appraisal of a personal individual development plan with the line manager
• To undertake any other duties required by BSWA, which may arise and commensurate with the post

Duties and Responsibilities:

Support work:

• To recognise women and children’s individual needs, providing a short to medium term service to meet those needs
• To support the empowerment of the service user and facilitate their understanding of the dynamics of domestic violence
• To carry out risk assessment and safety planning with women
• To promote women’s safety within multi-agency arenas such as MARAC and Drive meetings
• To work with women to access services to help keep them and their children safe
• To facilitate access to BSWA and its services
• To devise and implement appropriate and safe methods of communication with women and children, in agreement with your line manager

Development

• To keep up to date with current legislative changes for dissemination within staff team, and for use when working with women and children around their rights.
• To identify and make links with existing projects and community services and to develop joint services where appropriate
• To keep abreast of issues regarding domestic violence on a national and local level with particular reference to those that may affect the work of the service
• To promote awareness of the impact of domestic violence on women and children and BSWA services
• To participate in multi agency work as agreed with your line manager

Administration:

• To work within BSWA’s administrative and financial systems
• To ensure that clear and accurate records are kept for all service users
• To ensure that Health and Safety records are kept up to date
• To produce monthly reports for your line manager

Ø  To monitor and evaluate the MARAC IDVA and Drive Service, via various methods including feedback from service users and produce statistical information

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the project, staff, volunteers and service users by:

1. Maintaining BSWA communication records
2. Following safety procedures
3. Attending team meetings
4. Carrying out risk assessments in conjunction with your line manager

• To attend in-house training
• To identify and attend training and conferences relevant to the post, in agreement with your line manager
• To attend support and supervision sessions with your line manager
• To develop a professional working relationship with external agencies
• Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate
• To be involved in the Annual Review process

General:

• To maintain the confidentiality of the women and children using the service and in all matters relating to the organisation
• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation
• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA
• To work within BSWA and local multi-agency child and adult safeguarding procedures.
• To work within BSWA’s framework for equal opportunities and anti-discriminatory practice
• To undertake any other duties required by BSWA, which may arise and commensurate with the post

Duties and Responsibilities

Development & Support work:

• To provide emotional and practical support to women accessing support through drop in and casework
• To participate in a rota of drop in cover, covering evening hours
• To support volunteers and students in delivering the drop in service
• To facilitate access for women to statutory, community and other BSWA services
• To comply with the recording, monitoring and evaluation procedures of the project
• To develop policies and practice guidelines appropriate to the project in accordance with BSWA policies and procedures
• To keep up to date with current legislative changes for dissemination within the staff team, and for use when working with women and children around their rights.
• To identify and make links with existing projects and community services and to develop joint services where appropriate
• To keep abreast of issues regarding violence against women on a national and local level
• To participate in multi agency work as agreed with your line manager
• To identify and attend training and conferences relevant to the post, in agreement with your line manager
• To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users
• To promote awareness of the impact of domestic violence on women and children and BSWA services

Administration:

• To work within BSWA’s administrative and financial systems
• To ensure that adequate records are kept for all service users
• To ensure that Health and Safety records are kept up to date
• To produce monthly reports for your line manager

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by:

1. Maintaining BSWA communication records
2. Following safety procedures
3. Attending team meetings
4. Carrying out risk assessments in conjunction with your line manager

• To attend in-house training
• To attend support and supervision sessions with your line manager
• To develop a professional working relationship with external agencies
• Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate
• To be involved in the Annual Review process

General:

• To maintain the confidentiality of the women and children using the service

• To maintain confidentiality in all matters relating to the organisation

• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation

• To ensure the efficient use of resources at all times

• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA
• To work within BSWA’s framework for equal opportunities and anti-discriminatory practice
• To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout
• To participate in the development and annual appraisal of a personal individual development plan with the line manager
• To undertake any other duties required by BSWA, which may arise and commensurate with the post