Intervention Worker
To deliver intensive work focussed pre-employment and appropriate post-employment holistic
pastoral support and mentoring support to disadvantaged inactive and unemployed women.
To work effectively within and in partnership with other agencies and services to deliver a joined up
service to support women into employment education or training.
To support a woman’s progression using a mix of holistic support, challenge and mentoring
techniques, keeping a focus on achieving sustainable employment and/or training/education at all
times.
To work closely with employer engagement/education and training structures and Employment
Development Workers elsewhere in the network of providers and in general, in order to manage
the transition into employment.
Refuge Project Worker with language specialism
To assist the refuge manager in the day-to-day running of the refuge, developing and delivering a front line service offering support, advice and guidance to women and their children living in the refuge.
To produce and regularly review Individual Support Plans (ISP) for each service user, in conjunction with the service user.
• To recognise women and children’s individual needs and refer to specialist agencies where necessary as part of their ISP.
• To identify the needs of women and children leaving BSWA refuge after being offered permanent accommodation.
• To identify and make links with existing projects and community services and to develop joint services where appropriate.
• To ensure the primary needs of residents are met. This includes medical, financial, housing, legal and education rights.
• To organise activities and celebrations in the refuge for women and children which raise self-esteem, bring people together and broaden awareness
We are particularly keen to recruit staff who can speak community languages, particularly Punjabi, French, Polish, Somali and Farsi. All positions, unless otherwise stated, are full-time, 37 hours per week.
These posts are subject to a 6% pension contribution. Women only need apply. These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010).
BSWA operates within Safer Recruitment good practice guidelines. Please note all successful candidates will be subject to a Disclosure & Barring Service Check before commencing their employment.
Refuge Project Worker (Maternity Cover)
To assist the refuge manager in the day-to-day running of the refuge, developing and delivering a front line service offering support, advice and guidance to women and their children living in the refuge.
• To produce and regularly review Individual Support Plans (ISP) for each service user, in conjunction with the service user.
• To recognise women and children’s individual needs and refer to specialist agencies where necessary as part of their ISP.
• To identify the needs of women and children leaving BSWA refuge after being offered permanent accommodation.
• To identify and make links with existing projects and community services and to develop joint services where appropriate.
• To ensure the primary needs of residents are met. This includes medical, financial, housing, legal and education rights.
• To organise activities and celebrations in the refuge for women and children which raise self-esteem, bring people together and broaden awareness
We are particularly keen to recruit staff who can speak community languages, particularly Punjabi, French, Polish, Somali and Farsi. All positions, unless otherwise stated, are full-time, 37 hours per week.
These posts are subject to a 6% pension contribution. Women only need apply. These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010).
BSWA operates within Safer Recruitment good practice guidelines. Please note all successful candidates will be subject to a Disclosure & Barring Service Check before commencing their employment.
Family Support Worker
To deliver one to one and family support sessions to enable children and their mums living in the community to recover from their experiences of domestic abuse.
• To work in partnership with mothers/carers to identify children and young people’s support needs and to ascertain the level of support needed and the type of activities required to meet their needs.
• To develop and deliver one-to-one support programmes for children to enable them to explore their experiences of abuse and address issues arising from this.
• To design and deliver group sessions for children to build confidence and participation within a mutually supportive environment.
• To support mothers to enable them to understand and support their children emotionally and practically and to build confidence in their own parenting skills
We are particularly keen to recruit staff who can speak community languages, particularly Punjabi, French, Polish, Somali and Farsi. All positions, unless otherwise stated, are full-time, 37 hours per week.
These posts are subject to a 6% pension contribution. Women only need apply. These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010).
BSWA operates within Safer Recruitment good practice guidelines. Please note all successful candidates will be subject to a Disclosure & Barring Service Check before commencing their employment.
Helpline Worker with Language Specialist (Urdu/Punjabi)
To work as part of a team to provide emotional and practical support to women and children affected by violence and abuse through drop in surgeries and a helpline service
➢ To provide emotional and practical support to women accessing helpline
➢ To participate in a rota of helpline cover and model and promote good practice in taking helpline calls
➢ To support helpline volunteers and students in delivering helpline
➢ To participate in a rota to cover at BSWA offices and across community venues as necessary
➢ To facilitate access for women to statutory, community and other BSWA services
➢ To comply with the recording, monitoring and evaluation procedures of the project
➢ To develop policies and practice guidelines appropriate to the project in accordance with BSWA policies and procedures
➢ To keep up to date with current legislative changes for dissemination within the staff team, and for use when working with women and children around their rights.
➢ To identify and make links with existing projects and community services and to develop joint services where appropriate
We are particularly keen to recruit staff who can speak community languages, particularly Punjabi, French, Polish, Somali and Farsi. All positions, unless otherwise stated, are full-time, 37 hours per week.
These posts are subject to a 6% pension contribution. Women only need apply. These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010).
BSWA operates within Safer Recruitment good practice guidelines. Please note all successful candidates will be subject to a Disclosure & Barring Service Check before commencing their employment.
MARAC IDVA
To plan and implement high quality support and advocacy services for women affected by domestic violence who are deemed as being high risk and/or whose abusers are involved with the Drive perpetrator project. To work within a multi-agency framework to ensure the safety of women is prioritised.
➢ To recognise women and children’s individual needs, providing a short to medium term service to meet those needs
➢ To support the empowerment of the service user and facilitate their understanding of the dynamics of domestic violence
➢ To carry out risk assessment and safety planning with women
➢ To promote women’s safety within multi-agency arenas such as MARAC and Drive meetings
➢ To work with women to access services to help keep them and their children safe
➢ To facilitate access to BSWA and its services
➢ To devise and implement appropriate and safe methods of communication with women and children, in agreement with your line manager
We are particularly keen to recruit staff who can speak community languages, particularly Punjabi, French, Polish, Somali and Farsi. All positions, unless otherwise stated, are full-time, 37 hours per week.
These posts are subject to a 6% pension contribution. Women only need apply. These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010).
BSWA operates within Safer Recruitment good practice guidelines. Please note all successful candidates will be subject to a Disclosure & Barring Service Check before commencing their employment.
Head of HR Operations
Ref: JAN20217225
Location: Flexible
Salary: £39,970 - £44,290 – Per Annum
Benefits: Pension, Life Assurance, Annual Leave
As the leading conservation charity in the UK, the RSPB has an ambitious programme of work transforming its approach to saving nature.
Recognising that people are at the heart of delivering this we have an exciting opportunity for a talented and driven individual to join our HR and L&D Team.
Reporting to the Head of HR and Development you will be a strong leader with extensive experience in delivering results through people.
What the job is about?
The Head of HR Operations is a new role leading and managing the HR Operation function to deliver an employee focused approach where HR processes effectively support business needs and add value.
You will have full responsibility for all HR transactional services, resourcing and employee relations support leading 3 direct reports to deliver exceptional customer service through their teams.
Key deliverables will include
- Creating and developing workforce policies and procedures that maintain the legal compliance of our management processes
- Developing the management of performance processes to ensure that the organisation benefits from high performance from all of its workforce
- Ensuring that all of our HR processes lead to accurate workforce data that supports the monthly payroll process
- Creating and communicating workforce data that allows the organisation to lead and make decisions based on relevant and up to date information
- Ensuring that our advertising and recruitment processes are inclusive and attract and retain the best possible workforce for the delivery of our strategy
- Delivering the best possible HR advice to all levels of leadership in the organisation
- Using your extensive knowledge of HR law to advise change leaders to create the most effective organisational change programmes
- Contributing to the development of the pay and reward strategy of the organisation to ensure that the workforce that is fairly paid
- Working closely with the Head of Learning & Organisational Development and Head of Business Planning to create an aligned leadership team that leads the overall HR & Development team to deliver our work plans
- Ensuring that all of our record keeping and data processing procedures comply with GDPR requirements
- Reviewing and updating our employment contracts and policies
- Understanding the unique roles and responsibilities, strategic goals and delivery plans throughout the organisation to provide a proactive HR service
Essential skills and experience
- CIPD qualification or able to show equivalent ability through work experience
- Sound knowledge of HR Law to give professional advice
- Significant HR experience in an operational environment and experience of creating HR policy
- Knowledge of the RSPB and its mission
- Experience of leading and developing a team of specialists leading to high performance and a positive culture
- Excellent written and verbal communication skills to present, influence and build partnerships both in and outside of the organisation
- Collaboration skills to build relationships, navigate politics and manage conflicts
- Project management skills and an understanding of project management frameworks to plan and manage risks, costs, and time in project delivery
- Experience of leading change
- Experience of setting standards and managing systems to provide HR business information
Closing date: 23:59, 1 February 2021
To Apply and for More Information:
If you would like to apply and find out more about this position, please click the Apply button to be directed to our website where you can complete your application.
No agencies please.
The National Deaf Children’s Society is the leading charity dedicated to creating a world without barriers for deaf children and young people.
Advice and Guidance Helpline Officer
London, Birmingham, Glasgow or Belfast office or home based
£25,696 - £30,428 (to be pro-rated)
(Glasgow, Birmingham or Belfast office or home based)
£28,130 - £32,865 (to be pro-rated)
(London office)
18 hours per week
Permanent
We are looking for an experienced part time Helpline Officer to join our thriving team. The Helpline provides a first point of contact for families, carers, young people and professionals, taking a child centred approach in providing information, guidance, signposting and referrals. Working alongside other Advice and Guidance teams and our internal specialists there will be some casework including DLA and PIP claims and appeals, and education plans and complaints.
The Helpline is available Monday-Friday 9am-5pm by phone, text, email, web chat and BSL video relay interpreting. You will work 18 hours over three agreed days.
You will have excellent communication and listening skills and experience of providing accessible rights based information and advice to members of the public. You will have experience of advising on disability related issues, including benefits and education (SEN), via phone, email and other digital channels. The successful candidate will receive a full induction and training, including deaf awareness and British Sign Language (BSL) along with continuous learning and development opportunities.
To apply for this role you will have to complete an online application and specify how you meet the person specification criteria, as outlined in the job description. To do this, we suggest that you download the job description from our website prior to starting your application.
Currently, the application process works best on desktop / laptop devices.
The closing date for applications is on Monday, 1 February 2021 at 23:59.
We expect interviews to be held remotely on Friday, 12 February or/ and Monday, 15 February 2021.
A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form.
We strive to provide an accessible recruitment process. If a disability or long term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in response to the corresponding question in the application form.
Additional information about the support we offer is on our jobs page.
We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.
The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment.
We are also committed to promoting work-life balance amongst our staff.
Do you have experience working within a domestic abuse setting? Do you have experience working with vulnerable people within a third sector organisation? Do you want to make a real difference to the lives of victims, children and young people?
Drive Project is service providing intensive intervention with high-harm and serial domestic abuse perpetrators to challenge behaviour, to disrupt and prevent abuse. Right now we are looking for someone new to join us in an exciting role – this is a chance to make a real difference.
But, we need your help! The Case Manager (domestic abuse) is an integral role providing interventions to support the service user to embark on their journey to understand domestic abuse, their thoughts, feelings, behaviours and recognising the impact of their behaviours and moving towards a healthier, less harmful future. You will work to disrupt and change perpetrator behaviours with a trauma informed focus.
This is an exciting and innovative role that will provide an enhanced level of case intervention to overcome barriers to domestic abuse and improve victim and child safety and welfare through working in an integrative approach with perpetrators.
If you have delivered domestic abuse support and working directly with vulnerable and hard to reach people, in a trauma informed approach, and want to join a growing and developing project apply now by submitting your CV and Supporting Statement!
This is a full time post at 37.5 hours per week.
This is a fixed term post for 9 to 12 months, with possibility for extension subject to funding.
The salary for this post is £26,639 per annum.
This is a rolling recruitment process, shortlisted candidates will be interviewed as and when they apply.
So, get inspired today and visit our website and take the first steps towards a more fulfilling career.
Apply now via our website.
Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.
Location: Flexible within England & Wales
Department: Business Development
Interview date: Week commencing 15th February
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
We are seeking a fundraiser with expertise and experience in securing income from Trusts & Foundations. This is a new role, so it presents a fantastic opportunity for you to develop and deliver Citizens Advice's strategy in this area. You will have the opportunity to work within a dynamic and growing team dedicated to supporting the long-term sustainability of the Citizens Advice service. You will also have the opportunity to collaborate with our network of local Citizens Advice, as well as with multidisciplinary teams across the organisation.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.
St Barnabas Church Centre sits on a busy and diverse high street and includes a café and conference centre. We long to bring God's word and the knowledge of God's love to the whole community of Erdington and believe in the power of Jesus to transform lives.
The aim of our café and conference centre facilities are to serve the wider community and provide resources for the mission and ministry of the church. We are looking for a Finance Officer who can come and help us to discern the use of our financial resources wisely in these difficult times. Your key purpose is to support the Parochial Church Council (PCC) in discharging its financial management responsibilities in accordance with our vision. You must have a strong blend of professional and administrative qualities, particularly the ability to work constructively and communicate clearly with a wide range of stakeholders, including clergy, churchwardens, church centre team, café team and other volunteers.
Closing Date: 22nd February 2021 Interview: Week beginning 8th March 2021
Part-time post: 25 hours per week (Monday to Friday - 9.30am to 2.30pm)
Salary: £21,428.57 (equivalent to £30,000 full time)
Please contact Jane Smith for more information:
With its 12,000 parishes and 16,000 buildings the Church of England is a Christian presence in every community and plays a vital role in the life ... Read more
Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, modern slavery and human trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 6,000 women and children in our national network of services. These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services, culturally-specific services and the Freephone 24 Hour National Domestic Abuse Helpline. We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, manage a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.
Refuge aims to build a strong dynamic team of specialist practitioners for this new single point of access service providing high quality practical and emotional support to victims of violence against women and girls (VAWG).
We are recruiting 2 IRIS Educators to work with GPs to help them identify and provide effective pathways for patients who are experiencing VAWG and provide training to practice teams.
The ideal candidates will be VAWG practitioners with experience of delivering training and an understanding of IRIS (Identification & Referral to Improve Safety). CAADA training is desirable.
All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.
Competitive salary offering annual progression within points of the salary grade, 28 days annual leave increasing to 30 days, pension scheme with People’s pension that includes a 6% Employer contribution, comprehensive EAP.
Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Regulated Qualifications Framework (RQF) accredited qualification for our profession.
Please visit Refuge’s website for further details and other opportunities.
Closing Date: 7th February 2021
These are 2 fixed term roles for maternity cover for 9 months each and full time roles with 37.5 hours per week.
An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.
Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
No agencies please - as a charity we work hard to keep our costs down.
At Refuge, we believe that no-one should have to live in fear of violence and abuse. On any given day Refuge supports almost 6,000 clients, hel... Read more
The client requests no contact from agencies or media sales.
Islamic Relief Worldwide is an independent humanitarian and development organisation, serving humanity for over 36 years. With an active presence in over 40 countries, we strive to make the world a better and fairer place for those effected by poverty, conflicts and natural disasters.
We are currently recruiting for the position of 'Regional Desk Coordinator MENA-EE' for the Middle East, North Africa and East Europe (MENA-EE) who will provide support to allocated country offices in delivery effective programmes according to the Country Programme and Regional Strategies and raising the profile amongst donors and potential funders. The post holder will keep an up to-dated overview of operational matters in the Region, with knowledge of IRW activities in Country Offices.
The successful candidate must have or be:
- A graduate degree or equivalent experience in development/humanitarian areas
- Experience of distance management
- Good interpersonal skills including the ability to listen, sensitivity to others’ views and perspectives, and conflict resolution.
- Proven track record of working in a similar role with an International NGO
- Strong and well developed analytical skills coupled with experience of writing quality proposals and reports
- Written and spoken command of regional languages
- Willing to travel at very short notice
Islamic Relief promotes equality and meritocracy, and seeks individuals who are sympathetic to the IR values of; Sincerity, Excellence, Compassion, Social Justice and Custodianship together with our policy standards on Anti-Bribery, Child Protection and Code of Conduct. If you would like to be a part of an organisation striving to make a difference in the world and are looking for a meaningful career, we will be glad to hear from you.
Please Note: Interviews are expected to take place at the Mid-February, 2021. Only shortlisted candidates will be contacted.
Pre-employment Checks:
Any employment with Islamic Relief will be subject to the following checks:
- screening clearance
- proof of eligibility to live and work within the UK
- receipt of satisfactory references
Please note, for UK based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.
Our values and commitment to safeguarding
IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme
In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.
Applicants should be sympathetic to the values of Islamic Relief:
(Sincerity, Excellence, Compassion, Social Justice and Custodianship)
Islamic Relief is an equal opportunities employer
Islamic Relief Worldwide is an independent humanitarian and development organisation with a presence in over 40 countries around the globe. We ... Read more
The client requests no contact from agencies or media sales.
The National Deaf Children’s Society is the leading charity dedicated to creating a world without barriers for deaf children and young people.
Advice and Guidance Welfare Benefits Manager
London, Birmingham, Glasgow or Belfast office or home based
£33,134 - £39,218 per annum
(Glasgow, Birmingham or Belfast office or home based)
£36,517 - £43,279 per annum
(London office)
35 hours per week
Permanent
We are looking for an exceptional self-starter for this new Welfare Benefits Manager role.
The post-holder will join our thriving Advice and Guidance department which comprises of Helpline, Advice and Guidance Officers and an Education Appeals team. The teams’ provide information, advice and guidance for deaf children, young people, families, carers and professionals, taking a child centred approach, on a range of subjects including education, communication, social care, discrimination, independence and welfare benefits.
The successful candidate will be responsible for leading the implementation of the department’s ambitions in meeting National Deaf Children’s Society’s strategy, specifically in relation to Welfare benefits. They will lead the development and delivery of specialist Welfare benefits services and ensure that accessible, good quality welfare benefits related information, advice and guidance is available to our beneficiaries through a variety of channels, largely digital.
The role will include planning and delivering targeted welfare benefits advice and guidance sessions to different audiences using a variety of channels and line manage the Advice and Guidance Appeals Specialist (Benefits), fixed term contract, and oversee their case load.
You will have significant experience of delivering complex advice and guidance in Welfare benefits, to families and young people within the third or public sector, or equivalent (including digitally). You will have excellent in-depth knowledge and understanding of the policy and political context in which services, specifically welfare benefits, operate across the UK.
You will also have excellent communication and influencing skills, experience of managing partnerships and in designing and delivering accessible training to different audiences, using a range of formats.
The successful candidate will receive a full induction and training, including deaf awareness and British Sign Language (BSL) along with continuous learning and development opportunities.
To apply for this role you will have to complete an online application and specify how you meet the person specification criteria, as outlined in the job description. To do this, we suggest that you download the job description from our website prior to starting your application.
Currently, the application process works best on desktop / laptop devices.
The closing date for applications is on Monday, 1 February 2021 at 23:59.
We expect interviews to be held remotely on Thursday 11 February 2021.
A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form.
We strive to provide an accessible recruitment process. If a disability or long term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in response to the corresponding question in the application form.
Additional information about the support we offer is on our jobs page.
We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.
The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment.
We are also committed to promoting work-life balance amongst our staff.
Please note the deadline for submitting applications for this role is 23:59 on the closing date.
We are the UK's leading dementia charity. Every day, we work tirelessly to find new treatments and, ultimately, a cure for dementia. We provide expert information, training, and support services to all those who need our help. And we are creating a more dementia-friendly society so people with the condition can live without fear and prejudice.
Supervisor Responsibilities:
We have developed an exciting and innovative new service delivery model ‘Dementia Connect’ which has 5 main elements:
• A specialist telephone based information and navigation service
• Community based services offering an increased level of support for more complex cases
• Self-management - our online community (Talking Point) and online service directory are always available 24/7
• Keeping in Touch Calls - a way of keeping in contact with service users as their journey with dementia progresses
This role is a Supervisor working in our telephone based service; you will line manage a team of Advisers who are the first point of contact via phone, letter, email or social media, for people affected by dementia assessing their needs and identifying desired outcomes.
As a Dementia Adviser Supervisor (Telephone) you will manage your team to ensure the provision of a highly responsive, individualised information and signposting service to people with a diagnosis of dementia as the first priority for the service and provide an extended information and signposting service to immediate carers, families and friends of the people who are referred to the service.
Supervisor Requirements:
We are looking for empathetic, motivated and professional individuals. You will join a team of people who are passionate to improve the life opportunities of people living with dementia and those close to them; and who are committed to learning from and supporting each other.
You will have an understanding of the needs of people with dementia and their carers and direct experience of working in a supervisory role in a telephone and e-mail based service. You will have excellent spoken and written English, and strong active listening and questioning skills. You will have the ability to coach, mentor and support staff, getting the best out of them. An NVQ level 4 or equivalent in a health and social care related subject would be an advantage.
You will have experience of managing staff as well as strong IT skills and the ability to use management data to ensure KPIs and standards of service are met. Ideally you will have experience of integrated telephony systems.
About Alzheimer’s Society:
Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
Position: Dementia Advisor Supervisor (Telephone)
Location: Birmingham
Contract type: Permanent, Full Time
Hours: 35 per week including approximately one week in four providing evening and weekend cover as part of Supervisor team rota
Salary: £25,300 - £27,628 actual per annum (depending on skills and experience)
Closing date: 31 January 2021
Interview date: 04 February 2021
You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, NFP, Not for Profit, Charity, Senior Support Worker, Supervisor, Team Leader, etc.