Jobs in Byfleet

The Service Desk Analyst is a key role within the Technology function, acting as the first and second line of support for end users across the organisation. The role is focused on delivering a high quality, customer centric support service aligned to ITIL best practice, ensuring incidents and service requests are resolved efficiently, within agreed Service Level Agreements (SLAs), and with minimal disruption to business services.

The post holder will play an active part in incident, request, problem and change enablement processes, working collaboratively with internal teams and third party suppliers to restore service quickly, prevent recurrence of issues, and continually improve the end user experience.

This is a 12 months FTC

Responsibilities

• Be the first point of contact for staff needing IT help, responding via phone, email, self-service portal and occasional desk-side support.
• Record and manage support requests using the IT system, making sure they are logged correctly and handled in a timely way.
• Resolve common IT issues at first and second level, passing more complex problems to senior teams when needed.
• Take responsibility for seeing issues through to completion and keeping users updated on progress.
• Set up accounts, equipment and system access for new starters, role changes and leavers, making sure access is added or removed when required.
• Help staff with their laptops, desktops, mobile devices, and everyday software.
• Support users with Microsoft 365 tools such as email, Teams, OneDrive and SharePoint.
• Assist with setting up and maintaining user devices and applications.
• Spot repeat issues and flag them to senior team members so longer-term fixes can be considered.
• Add helpful notes and simple guides to the team knowledge base to make it easier to resolve issues in future.
• Suggest practical improvements to the service based on day-to-day experience and user feedback.
• Work with other IT teams and external support providers when extra help is needed to resolve issues.
• Help follow up on supplier support calls and keep track of progress.
• Aim to resolve requests within agreed timeframes and provide a good level of customer service.
• Keep support records clear and up to date, including notes on what was done to fix issues.
• Assist with basic reporting by keeping tickets accurate and properly updated.
• Follow company policies on security, data protection and acceptable use.
• Support common Microsoft technologies, printers, mobile phones etc.
• Prepare equipment and accounts for new starters and ensure everything is ready for their first day.
• Occasionally travel to other organisation sites around the country to provide on-site support when required.

Essential

Knowledge/Experience

Education:

ITIL Foundation (or equivalent working knowledge)

Relevant IT support certification or demonstrable equivalent experience

Skills/Aptitudes:

• Excellent customer service and communication skills
• Strong troubleshooting and analytical ability
• Ability to work collaboratively across teams and suppliers
• Proactive mindset with a focus on continuous improvement
• Well organised, able to manage workload and meet deadlines

Knowledge/Experience:

• Strong and demonstrable experience providing 2nd line support across end-user and workplace technologies in a Microsoft-centric environment.
• Solid experience supporting Windows 10/11 desktops and laptops, including build, configuration, troubleshooting and user profile issues.
• Experience working day-to-day within a service desk / ITSM environment, managing incidents and requests beyond 1st line triage.
• High level of technical troubleshooting capability, able to diagnose and resolve complex or non-standard incidents and act as an escalation point for 1st line analysts.
• Experience working to SLAs and priorities, managing competing workloads and deadlines effectively.
• Experience supporting user lifecycle activities (Joiners, Movers, Leavers), including account setup, access changes and deprovisioning in line with security policies.
• Experience liaising confidently with both technical and non-technical users, including senior stakeholders.
• Experience supporting mobile devices (iOS / Android), Teams telephony and peripherals.
• Good working knowledge of Active Directory / Azure AD (Entra ID), including group management, permissions and basic identity troubleshooting.

Personal Attributes:

• Strong commitment to delivering a high-quality, customer-focused service.
• Takes ownership of issues end-to-end, ensuring users are kept informed until resolution.
• Calm and methodical under pressure, with a clear sense of urgency when restoring service.
• Strong attention to detail, particularly in ticket documentation and knowledge sharing.
• Proactive mindset, always looking for ways to improve service quality and reduce repeat incidents.
• Committed to continuous professional development and keeping technical knowledge current.
• Collaborative team player who supports colleagues and contributes positively to team culture.

Desirable

Education:

• Experience contributing to problem records, known errors or service improvement initiatives.
• Microsoft certifications (e.g. Modern Workplace, Endpoint, Azure Fundamentals).
• Experience working in a hybrid or multi-site organisation.

Closing date for applications is 19 August at 23:55.

Hybrid - London WC1H - we operate hybrid, flexible working practices with 20% of your time per month being office based

Join the ACU as Head of Communications and Engagement and use your expertise and experience to help us in our mission to be the voice of Commonwealth universities, supporting them to collaborate and to advance their contribution to sustainable development.

Working at the intersection of higher education and international development, The ACU offers a unique opportunity to make a real difference. We are one of the largest, most diverse international university networks, bringing together over 400 members in more than 40 countries, and our official role within the Commonwealth and United Nations affords an impactful platform for advocacy and strategic partnerships.

The role
The Head of Communications and Engagement leads ACU's external voice and its member engagement function, ensuring that our member universities experience ACU as a present, credible and valuable partner. This role is the primary custodian of how ACU communicates with the world and how relationships with members, stakeholders and partners are built, maintained and deepened.

You will develop and lead an integrated communications and engagement strategy, ensuring all activity is strategically aligned, well-coordinated and delivered with maximum impact.

Working closely with the Director, you will provide leadership in shaping the external affairs of the ACU, finding new and creative ways to communicate ACU's work and impact, strengthen our position with key audiences and platform our advocacy messages within the sector and with key decisions makers including at major multilateral forums. You will oversee marketing efforts to drive participation with our member opportunities and for our managed programmes and will be responsible for contract fulfilment for a range of external clients. You will also lead on internal communications in support of our people and culture agenda. 

Working with the Head of Membership and Events and Head of Policy and Research, you will be jointly responsible for the membership strategy, leading an international engagement team to ensure that our offer is visible to members, and our diverse and geographically dispersed network feel engaged and see the value of membership.

Who are we looking for?
We are looking for an experienced senior leader who can bring a strategic and an integrated approach to communications and engagement, enjoys working in a collaborative international environment and who will foster creativity and innovation to deliver maximum impact.

You will:

• Bring a track record of leading integrated communications strategies in complex contexts, alongside experience of membership engagement or institutional relationship management at a senior level.
• Have worked at senior level in marketing or communications, be skilled in devising and implementing successful communication strategies and plans, audience segmentation, content creation, delivery and the use of the various channels for effectiveness
• Be comfortable holding the strategic and the relational in equal measure, and understand that in a membership organisation, communications and engagement are two sides of the same endeavour.
• Be a strategic thinker, know how to use data and insight to direct a team's activity, and understand how to design an engagement model that utilises personalised account management and varied communications channels to reach diverse audience segments with targeted messages 
• Be comfortable leading a small, dispersed team- including a network of regional engagement leads across ACU's core geographies - setting strategic direction and supporting consistent standards and autonomous delivery 
• Be energised rather than daunted by breadth: moving between brand strategy and member retention, hands-on delivery and team leadership

What to expect
We see equity, diversity and inclusion as fundamental to our mission and we value the many different perspectives that people from all backgrounds bring to our collective performance (you can find more about our commitment to equity, diversity and inclusion and safeguarding on our website by clicking here). We believe in investing in all our people and creating cultures in which everyone can thrive.

We offer a fantastic package of benefits including:

• 27 days annual leave, 8 bank holidays (pro rata - part-time employees) and 4 Christmas closure days
• Generous pension scheme – 5% employee contribution, 10% employer contribution 
• Enhanced maternity, paternity, and shared parental leave
• Significant investment into your personal and professional development
• Regular social activities
• Health and wellbeing programmes
• Give as you earn charitable donations scheme
• Cycle to work scheme
• Interest-free travel season ticket loan

How to apply
Apply via the apply button which will redirect you to our recruitment portal.

Closing date: 27th August 2026 at 23.45 pm.

Interviews will take place on 7th September 2026.

First stage interviews will take place virtually. A second stage will be conducted in-person at our London office in the week commencing 14/09/2026.

Who we are:

Hope is here. The Global Returns Project (GRP) is a UK charity unlocking new philanthropy to deliver urgent solutions for our planet.

We are a fast-moving nonprofit that makes donations to high-impact nature and climate charities simple – and we don’t take any fees. We’ve already mobilised over £3 million for top environmental solutions and are working to unlock at least £30 million annually by the end of the decade.

We are growing quickly: Last year's annual fundraising was nearly triple the previous year's.

The problem: Charities protecting our planet can turn the tide on climate change and nature loss. They have the skills, strategies and networks to deliver fast and global impact. But less than 2% of philanthropy goes to climate mitigation.

Our solution: In the UK alone, around £2 trillion sits with “HNW+” individuals – those holding between £100k and £30 million. Yet traditional philanthropy largely overlooks them. We’re unlocking this funding by offering trusted, pro bono advice and a simple, portfolio approach to giving. Our expertise in UK wealth advice offers a unique path to scalability and systems-change.

What we are looking for:

Job Title: Philanthropy Officer

We're looking for an organised, proactive Philanthropy Officer to support our work engaging high-net-worth individuals and the wealth advisers who refer them to our work, maintaining a strong pipeline of partners and donors. 

You'll support prospecting and, where appropriate, outreach and relationship management across wealth adviser partnerships, helping to grow our referrals and giving channels. Alongside this, you'll help coordinate the logistics and admin behind our Planet Adviser Network, helping build and sustain the pool of wealth advisers collaborating with us. 

On the HNW side, you'll support contact mapping across GRP's donors, contacts and Board to help identify high-net-worth individuals and families, and support relationship management with them when appropriate. 

The ideal candidate will be excited to take on admin and logistics for major donor stewardship: including our Planet Leadership Circle, support of big and small HNW events, helping produce major donor impact materials (including reports), and other stewardship touches.

Opportunities for greater strategic responsibilities are possible depending on the candidate's experience level.

You’ll thrive in a small, fast-moving team – taking initiative, being collaborative, and contributing to shared goals. Crucially, you’ll care deeply about climate and nature. 

Experience preferred:

Some professional experience in fundraising and HNW philanthropy (as a guide, likely 1-3 years).

Please see the full job description attached for information on main duties and responsibilities.

Location: Centrally located, light and airy office on Regent Street, London. Hybrid working: estimated 3-4 days per week in the office. 

Benefits: 25 days’ annual leave, plus statutory bank holidays. Occasional 1–2 days’ additional paid leave over the Christmas period. Flexible working.

Reports to: Chief Partnerships Officer

Timetable: Applications will be reviewed on a rolling basis; early application is encouraged. 

Preferred start date: 7 September 2026 

This is a pivotal senior leadership role with full strategic and operational accountability.  Leadership and exceptional communication skills will be critical as The DBR Foundation establishes and grows.  Reporting to the Board of Trustees, the Chief Executive Officer will have a proven track record and experience as a CEO or in a similar executive leadership position.  An extensive knowledge of the implementation of charity governance will be essential in this role. 

The Chief Executive Officer will be responsible for the drafting and implementation of policies and procedures, ensuring financial sustainability, overseeing activities, memberships, fundraising and advocacy.

The Chief Executive Officer will have responsibility for recruitment and establishing a new team, resources and managing key relationships in line with the overall strategic policies, direction, goals and budget, for the purposes of advancing The DBR Foundation’s objectives, purpose and identity worldwide.

The DBR Foundation’s objectives are:

• The improvement of health by furthering the advancement of the theory and practice of Deep Brain Reorienting ("DBR")
• The relief of emotional and psychological distress wherever it may arise by the provision of appropriate DBR training and therapy
• The relief of poverty and distress wherever it may arise by the provision of humanitarian aid, by supporting other like-minded charities

Key Responsibilities

Leadership, Strategy & Organisational Direction:

• Lead strategic initiatives and sustainable organisational long-term development
• Drive sustainable growth and measurable impact
• Lead organisational strategy and service development
  

Operations & Service Quality:

• Oversee all operational delivery
• Ensure members are equipped with relevant, up-to-date, and impactful resources

Financial Management, Corporate Governance & Regulatory Compliance:

• Provide strong financial oversight and sustainability planning
• Ensure regulatory, and governance compliance
• Performance and risk overview to the Board of Trustees

Business Development & Commissioning:

•  Income strategy and fundraising
• Grant applications and partnership funding
• Building relationships and funder partnerships

 People & Values:

• Build a high performing operational team
• Establish a culture that reflects the core values and culture of the Foundation

External Engagement & Stewardship:

• Act as senior ambassador and spokesperson
• Represent the Foundation across statutory, voluntary, education and health sectors
• Strengthen partnerships and influence

Essential Skills:

• Senior leadership experience in the charity, public or social sector
• Strong organisational and operational management experience
• Experience working with a Board of Trustees
• Proven financial oversight and budget responsibility
• Experience delivering organisational strategy
• Fundraising or income generation leadership experience
• Strong partnership and stakeholder management skills
• Commissioning and contract delivery experience

Purpose of the Role

The Youth Insights Programme Lead is responsible for leading the effective design, planning and delivery of assigned Youth Insights panels and projects. The role bridges strategic leadership and operational delivery, ensuring that panels are well designed, well facilitated, well coordinated and deliver high-quality insight for partners.

The Programme Lead manages day-to-day partner relationships, leads delivery planning, supports facilitators, oversees programme outputs and ensures young people have a positive, inclusive and meaningful experience.

The role contributes to insight generation and reporting, working within the frameworks and quality standards set by the Programme Manager.

Key Responsibilities

1. Programme Design and Delivery

• Lead the design and delivery of assigned Youth Insights panels, within the methodology and standards set by the Programme Manager.
• Translate partner objectives into clear delivery plans, session structures and participant journeys.
• Develop and adapt session plans, materials and activities for assigned panels.
• Ensure sessions are engaging, inclusive, purposeful and appropriate for young people.
• Lead or support facilitation of Youth Insights sessions as required.
• Ensure delivery remains aligned with agreed outcomes, quality standards and partner expectations.
• Identify practical improvements to delivery and share learning with the Programme Manager.

2. Operational Partner Management

• Act as the primary day-to-day relationship manager for assigned partners.
• Lead operational planning meetings, delivery updates and routine partner communications.
• Manage partner expectations around timelines, outputs, session planning and reporting.
• Maintain strong working relationships with operational partner contacts.
• Identify risks, issues or opportunities in partner relationships and escalate appropriately to the Programme Manager.
• Support strategic partner conversations by providing delivery insight, evidence and learning.
• Where a partner contact holds both strategic and operational responsibilities, act as the primary day-to-day contact while ensuring the Programme Manager retains senior oversight.

3. Insight Generation and Reporting

• Analyse youth feedback and identify key themes, patterns and insights from assigned panels.
• Draft reports, summaries, presentations and recommendations for partners.
• Ensure reports go beyond description and begin to translate youth feedback into meaningful insight.
• Work within the reporting frameworks, standards and templates agreed by the Programme Manager.
• Incorporate quality feedback from the Programme Manager and strengthen outputs accordingly.
• Support the development of case studies, impact stories and evidence of partner value.
• Contribute learning from assigned panels into wider Youth Insights service development.

4. Delivery Quality and Facilitation

• Ensure all assigned programmes are delivered to a high standard.
• Brief, support and coordinate freelance facilitators for assigned sessions.
• Ensure facilitators understand the purpose, method, safeguarding requirements and desired outcomes of each session.
• Monitor delivery quality and participant experience.
• Provide feedback to facilitators and escalate quality concerns where needed.
• Ensure session materials, resources and activities are prepared and appropriate.
• Support consistency of delivery across panels, while adapting appropriately to different partner contexts.

5. Youth Engagement and Inclusion

• Ensure young people are meaningfully involved, listened to and supported throughout their participation.
• Work with the Programme Coordinator to support recruitment, onboarding, retention and engagement.
• Monitor participant experience and respond to issues or barriers to participation.
• Identify gaps in representation within assigned panels and work with the Programme Coordinator and Programme Manager to address them.
• Ensure delivery is inclusive, accessible and responsive to young people’s needs.
• Support young people to build confidence, skills and understanding through their involvement.

6. Programme Coordination and Project Management

• Develop and maintain delivery plans for assigned Youth Insights panels.
• Coordinate timelines, milestones, partner inputs, facilitator availability and reporting deadlines.
• Work closely with the Programme Coordinator to ensure logistics, communications and records are well managed.
• Ensure risks, actions and dependencies are tracked and communicated.
• Support effective use of HubSpot and other systems to manage participant journeys and partner activity.
• Ensure programme information is accurate, up to date and accessible to the team.

7. Team Support and Development

• Support and mentor the Programme Coordinator in relation to assigned programmes.
• Delegate appropriate tasks clearly and support effective workload management.
• Share learning, tools and good practice across the Youth Insights team.
• Contribute to training, reflection sessions and process improvement.
• Support a positive, collaborative and values-led team culture.
• Help build team confidence in delivery, facilitation, insight generation and partner communication.

8. Safeguarding, Compliance and Risk

• Ensure safeguarding, consent, data protection and risk processes are followed across assigned programmes.
• Identify and escalate safeguarding concerns or risks in line with S4TP policies.
• Ensure facilitators and delivery contributors understand relevant safeguarding and compliance requirements.
• Support accurate record keeping and documentation.
• Contribute to risk assessment and mitigation for sessions, panels and partner activity.

Key Relationships

Internal:

• Youth Insights Programme Manager
• Youth Insights Programme Coordinator
• CEO where required
• Wider S4TP team
• Freelance facilitators

External:

• Operational partner contacts
• Strategic partner contacts where appropriate
• Young people and alumni
• Schools, colleges and youth networks
• Delivery partners and stakeholders

Success Measures

Success in this role will include:

• Assigned panels are delivered effectively, safely and to a high standard.
• Partners receive timely, useful and high-quality reports and outputs.
• Young people have a positive, inclusive and meaningful experience.
• Operational partner relationships are well managed.
• Programme delivery runs smoothly, with clear plans, timelines and communication.
• Insight reports demonstrate analysis, themes and recommendations, not just summaries.
• Facilitators are well briefed, supported and consistent in delivery.
• Learning from delivery contributes to wider Youth Insights improvement.

This is an exciting opportunity to lead and develop Build Studios – a small and dynamic built environment charity – and Build Workspace – the charity’s central London co-working space in Waterloo.

This role could suit an experienced sector leader looking for a leadership role, or a rising leader ready to step up.

Working closely with our dedicated Board of Directors and our small team, you will lead the development of the charity, oversee development and delivery of projects and identify new opportunities, partners and funders.

You will also oversee the smooth running of the co-working space, delivering a high quality service to members and promoting a collaborative environment for a diverse group of small and start-up practices.

The role is a part time opportunity (2 days/week) with the potential to expand. Salary £60,000 FTE (pro rated to 2 days/week - £24,000 per annum)

About us

Build Studios is a charity that works to inspire the next generation about the built environment through collaboration and learning. We have been working from our central London base in Waterloo since we were established nearly ten years ago.

We work with our community to improve awareness, access and aspiration for young people to careers in the sector. This takes place through outreach work with schools, careers enrichment and events.

Our engagement with young people takes place at a number of points in their school journey – from our ‘Healthy Homes’ programme with primary pupils, built environment careers enrichment with secondary aged students and digital design for sixth formers – inspiring them about the importance of good city design to their everyday lives. We continue this engagement into the world of work through Alternative Practice, our community of students and young workers, who come together through events and activities, to collaborate with others from across the sector.

Our workspace company, Build Workspace, provides co-working space, support services and events for start-ups and small businesses in the built environment sector.

We aim to attract entrepreneurs, creative young businesses, self-employed specialists and freelancers, providing an affordable, collaborative workspace in a central location, right next to Waterloo and the South Bank.

Profits from the co-working space are ploughed back into the charity.

About You

You will be

- Passionate about the built environment and knowledgeable about the sector

- Experienced in managing people and projects

- Experienced in managing finance and budgets

- Willing to take a hands-on and proactive role across all aspects of the running of a small organisation

- Proficient in presenting and advocating for an organisation or cause

- Able to demonstrate successful fundraising and business development experience

You may also be

- Experienced in developing projects and programmes

- Experienced in working with boards or committees

We actively encourage applications from under-represented groups.

Job Description

The role will involve the following:

Line management: managing and developing Build Studios and Build Workspace’s small staff team, with access to retained HR support agency. Leading annual appraisals and regular 1:1s.

Governance : managing the annual cadence of quarterly board meetings, AGM and associated companies house and charity commission filing, liaising closely with the boards of directors of both companies.

Business Planning: annual business planning, working with the board, staff team and other stakeholders to develop an ambitious annual plan in line with Build Studios five year strategic plan.

Budgeting and financial management: production of annual budget, working closely with the Treasurer and Chairs of Build Studios and Build Workspace; quarterly monitoring of financial performance in liaison with accountants; day to day management of project budgets and payments.

Fundraising: Leading fundraising bids with relevant grant funding bodies, developing new programmes in line with their (and Build Studios’) strategic priorities. Approaching sponsors for financial support, making a compelling case for investment.

Project management: Taking a lead role in managing projects, ensuring delivery, reporting and impact measurement are conducted in line with funder requirements and our own standards.

Communications and marketing: Supporting the team with delivering strong communications and marketing through our various channels (website, LinkedIn, Instagram, newsletters). Engaging external agency/freelance support where appropriate. Working with the operational team to deliver timely and effective communications to members in the Workspace.

Operations: Working with operations team to ensure high quality management of the workspace, having oversight of health and safety, space management systems and software and landlord liaison, and maintaining a healthy pipeline of prospective members. Ensuring appropriate operational cover is in place for the workspace during staffed hours.

Engagement: Building positive relationships with Build Studios and Build Workspace members and partners, seeking mutually beneficial opportunities to develop profile and engagement, through events and collaborations.

Other information

The contract of employment will be with Build Workspace, but the post-holder will work across both Build Studios and Build Workspace.

We would expect at least one of the two days to be worked on site at Build Studios (Waterloo, London). The remaining day can be worked flexibly at the office or from home.

Build Studios is actively seeking additional funding from grants and sponsors to grow our outreach and engagement programmes. Future successful funding bids will enable this role to be extended to more days beyond the core 2 days/week.

The successful candidate will be required to undergo a full DBS check.

The role has 25 days paid annual leave (pro rated to 10 days for 2 day/week role) plus bank holidays. Additionally 5 days’ paid sick leave (pro rated to 2 days for 2 day/week role).

How to apply

Please apply with CV and covering letter, demonstrating how you would be well suited to the role, to Helen Santer 

Closing date for applications: Friday 21st August at 5.00pm

Interviews are scheduled for 1st and 2nd September.

We will offer written feedback to all candidates shortlisted for interview.

No agencies please.

Our client is a wonderful charity which has been working with and for people with a Learning Disability and autistic people since 1898. Their mission is to work towards being led by people with Learning Disabilities, and they currently deliver a range of high-quality housing, support and activities across local communities. They are currently recruiting for an engaging, people-focused Shared Lives Officer to grow and promote their Shared Lives Scheme across Barking and Dagenham. This is a full-time role and will initially be on a 10 month fixed term contract.

The charity's Shared Lives scheme is an enriching model of care which matches those needing support with a trained, self employed carer who opens their homes (and their life) in order to help support them. Using your local knowledge, you’ll be spending time in local communities to promote the charity's Shared Lives programme, and encourage people to become Shared Lives Carers. You’ll be out and about in Barking and Dagenham, connecting with individuals, families, and local organisations to raise awareness of the Shared Lives scheme at community events. Through meaningful conversations and thorough assessments, you’ll identify and support potential carers to be assessed, trained and approved ready to provide care.

To apply for this role, you will be a warm, engaging communicator who thrives in community settings. You’ll have experience in social care, community development, or carer recruitment and will ideally have an understanding of the needs of people with learning disabilities and/or autism (although experience with other vulnerable groups will be considered). You will be organised, proactive, independent, and passionate about making a difference to the lives of vulnerable people.

To apply, please initially submit your CV (Cover Letters not required at this stage).

At Prospectus, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you are enthusiastic about working with a fantastic charity that makes a real difference in people's lives, we would love to hear from you!

Please only apply if you are available ASAP or have no more than a 1 month notice period.

Please note this role will be hybrid-working but will require regular travel across Barking and Dagenham as you engage with community groups and work to grow and raise awareness of the charity's Shared Lives programme.
 

Quality Assurance Analyst

Remote (UK-based) | Full-time | Fixed Term Contract to March 2027 | Salary: £59,995 + benefits including 4.5-day week and 11% employer pension

Do your best work, for the right reasons.

We’re looking for a Quality Assurance Analyst to help us build beautifully simple, high-impact digital products that support teachers and improve outcomes for pupils across the UK.

Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We’re a national not-for-profit working in partnership with teachers to create the highest-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups.

Our culture has been independently recognised through:

• Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)

• Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact

💡 About the Role

You’ll join our cross-functional team to build and improve the digital platforms that teachers and pupils rely on every day. Working closely with product managers, software engineers, designers, researchers, and curriculum specialists to ensure our products are high-quality, reliable, and user-friendly.

This is a hands-on role focused on validating features from a user perspective, refining definitions through a QA lens, and exploratory testing across our digital platforms. You'll also help champion a culture of quality and contribute to Oak’s values and wider success.

🔧 What You’ll Be Doing

• Validating product behaviour of new features from a user perspective and improving feature definitions by providing a QA perspective.

• Communicating and promoting quality as a culture across the engineering, design and product functions.

• Exploratory testing of user-facing web apps and internal content creation and management tools.

• As a member of the Oak Team, you will contribute to the wider success and culture of the organisation.

• Work in cross-functional and product-oriented squads with colleagues from across the organisation, as required.

• Support all work across the Product team and take on other general responsibilities as required.

🌱 What We’re Looking For

• Knowledge of testing web or mobile-based applications, including exploratory testing, triaging bug reports, identifying common threads in multiple bug reports, and creating well-structured bug reports with appropriate evidence and steps to reproduce.

• An understanding of accessibility concerns for web applications and how to assess them.

• The ability to design tests and work without test scripts or formal specifications.

• Familiarity with agile processes such as user stories, acceptance criteria and working in sprints with colleagues from other teams.

The successful candidate will have a desire to contribute across all areas to ensure Oak's success. You will be comfortable moving quickly and with agility, and be confident working with a range of digital systems (including proprietary ones, as required). You will continually look for ways that the team can keep getting better. You will be excellent at working as part of a remote team, building relationships and managing your time effectively.

💛 Our Benefits

• 25 days annual leave, plus one extra day for each year of service (up to 28)

• Additional Oak closure days over Christmas/New Year

• 11% employer pension contribution (with no minimum employee contribution)

• A 36-hour working week, with half-days on Fridays or every other Friday off

• Fully remote working — we’ll support your home set-up and offer coworking options if preferred

• Twice-yearly in-person offsites to collaborate, connect, and have fun

• A culture that genuinely supports flexibility, autonomy, and trust

🌈 Inclusion and Belonging

We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors. 

If you're from an underrepresented group, there's a good chance you're discounting yourself before you've even started. That's more common than you'd think, and it means we may miss out on brilliant people. If you're excited by this role but don't meet every requirement, please apply anyway.

We use the Applied platform to help reduce bias in our hiring process. Answers are anonymised and reviewed by a panel of humans.

📌 Key Info

• Location: Remote, but you must be based in the UK with the legal right to work here

• Sponsorship: Unfortunately, we’re unable to offer visa sponsorship at this time

• Closing date: We’ll be reviewing applications as they come in and may close the role early

If this sounds like the kind of role and team where you could do your life’s best work, we’d love to hear from you.

Next steps

You’ll answer a few admin questions and some about your day-to-day job. Your answers will go through our sift process: all answers will be anonymised, randomised, and then reviewed by a panel of reviewers (real humans), so it's your thinking that gets assessed, not your CV.

If you're shortlisted, we'll invite you to interview. We give everyone feedback at the end of the process.

We love giving feedback, so at the end of the application process, we'll share how well you performed.

Interview dates:

Interview 1: Tuesday, 8 and Wednesday, 9 September 2026

Final interview: Monday, 14 and Tuesday, 15 September 2026

We are receiving excellent responses to our job advertisements. This may lead us to close the role early, so if you are considering applying, don't leave it too long to avoid missing out.

We are an equal opportunity employer.

We are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

The Digital Engagement Officer will lead on writing copy for our digital comms, focusing on our member and supporter mailings, website and social media, and manage our mailing list and inboxes. We’re looking for someone with experience of managing mailing lists and writing copy for a variety of audiences and actions.

You should have experience crafting digital communications that motivate people to take action, and be excited about creating journeys over time that integrate the threads of our fundraising, national campaigns, local organising and ideas output together into the story of Compass. You should have a background in digital engagement, specifically in direct marketing through mailings or copywriting for fundraising and campaigning, ideally with a familiarity with CRM software and GDPR regulations. You should be a self-starter, with a proven ability to self-organise and comfortable working in a small, dynamic team. You should have a keen understanding of the political landscape in which Compass operates and be interested in progressive political ideas and working in a pluralist way to make change happen.

This role involves:

• Writing copy for mailings, blogs, website content and social media that is compelling, accessible, imaginative and aligned with Compass’s tone of voice and core script.
• Writing and editing with various actions in mind, including event invitations, fundraising asks and campaigns.
• Proofreading mailings, publications, funding bids.
• Developing our voice and core scripts, particularly around specific campaigns or fundraising drives.
• Digital content creation (e.g. graphics, podcast clips).
• Maintaining and updating our CRM records including donor information.
• Managing our inboxes to connect to supporters and steward our members.

Salary: £44,075 starting salary (salary range will increase to max £47,181 via the length of service) per annum.  Plus £4,324 Inner London Weighting if based in London.

Contract: Fixed term basis for 12 months, to cover maternity leave.

Hours: Full-Time 35 hours per week (excluding lunch breaks)

Location: Any Refugee Action office (London, Manchester, Bradford). We will consider a UK-based hybrid working option.

About Refugee Action

Refugee Action exists to work with refugees and people seeking asylum who’ve survived some of the world’s worst regimes. We are a national charity with more than 40 years’ experience of empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them.

To succeed in the role, you will need to demonstrate:

• Commitment to removing barriers to power for people with lived experience, and commitment to anti-racist practices
• Understanding of how the UK’s hostile refugee protection and asylum system impacts those affected by it
• Demonstrable experience of providing HR advice and guidance to senior leadership and staff that balances UK employment legislation, organisational policies, procedures and risk with organisational values, where you consider the impact on people and organisational culture
• Experience of working collaboratively with senior leadership, managers and staff, across a breadth of operational and strategic HR issues, promoting trust and positive employee relations
• Significant experience in employee relations case management and change processes
• Skilled in developing and implementing HR practices, policies and systems
• Experience of coaching and successfully influencing managers to consider the impact of their decisions on people and organisational culture
• Proactive, flexible and manages own workload to meet deadlines
• Commitment to confidentiality and handling personal data sensitively
• Excellent verbal and written communication skills including active listening
• High levels of accuracy and attention to detail
• Delivering successful outcomes within a working culture that is underpinned by organisational values, empathy and compassion

Required Qualifications

CIPD qualified or equivalent HR qualification

Those with lived experience as a refugee are particularly encouraged to apply

Closing date: 23:59 on Sunday, 23 August 2026

Interviews: Applications are being reviewed on a rolling basis, so early applications are strongly encouraged. We may contact suitable candidates before the closing date, as we are looking for the role to start as soon as possible.

Refugee Action only operates in the UK, so all roles are UK-based, and you must have the right to work in the UK.

Salary: £39,152 starting salary (salary range will increase to max £41,771 via the length of service) plus £4,324 Inner London Weighting if based in London per annum. 

Contract: Permanent basis full-Time 35 hours per week (excluding lunch breaks)

Location: London Office. We will consider a UK-based hybrid working option.

About Refugee Action

We are a national charity with more than 40 years’ experience of empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them.

To succeed in the role you will need to demonstrate:

• Commitment to removing barriers to power for people with lived experience, and commitment to anti-racist practices.
• Understanding of how the UK’s hostile refugee protection and asylum system impacts those affected by it. 
• Experience of managing fundraising databases at a senior level, such as Raiser’s Edge or similar, with the ability to complete a broad range of database-related tasks with accuracy and speed.
• Knowledge of confidentiality and data protection, including the General Data Protection Regulation and relevant income processing regulations.
• Experience of setting up and maintaining effective database systems, including managing complex importing and exporting.
• Experience of building fundraising segmentations and data selections to support the delivery of offline mailings and e-communications.
• Advanced MS Excel skills and experience in data cleaning, transformation, analysing and interpreting findings, drawing out actionable insights to optimise engagement and financial results.
• Willingness to develop and apply Power BI skills, with foundational experience of dashboards, visual reporting or data modelling considered an advantage
• Experience in financial reporting and reconciliation processes.
• Experience leading and managing a data and insights team, coaching individuals to reach their goals and objectives.
• Good communication skills, with the ability to convey complex information about data to an audience without the same level of data skills.
• Ability to record and interpret information accurately, with very good attention to detail.
• Ability to manage multiple priorities concurrently, demonstrating flexibility and commitment to deliver to agreed schedules.

Those with lived experience as a refugee are particularly encouraged to apply

Closing date: 23:59 on 23 August 2026

Interview date: 1 September 2026 (via Zoom)

Note: Applications are being reviewed on a rolling basis, so early applications are strongly encouraged. We may contact suitable candidates before the closing date, as we are looking for the role to start as soon as possible. Applicants will be informed if their interview takes place at an earlier date.

The young people, children and families that we support are at the heart of everything we do at Mermaids. We have ambitious plans to expand the reach and impact of our youth work. To support this growth, we are recruiting an Interim Youth Officer who will play a key role in overseeing our youth programmes and activities. The successful candidate will help increase our capacity to engage with more young people, provide high-quality support, and ensure the continued delivery of our core youth services while contributing to the development of new opportunities for young people. This role is fully remote, full time with a four day working week (32 hours).

Mermaids is an equal opportunity employer. We encourage applications from those with lived experiences (directly or indirectly) and/or close ties to the LGBTQ+ community. We actively support and encourage people from a variety of backgrounds and experiences to join us and shape what we do. We are particularly keen to receive applications from BPOC (black and people of colour) and/or disabled and trans candidates.

Compass is a growing organisation, with a network of local groups, and is looking for someone to help get these groups election-ready while strengthening our relationships across the progressive political landscape. This is a fantastic time to be working with a dynamic, progressive political organisation with big ambitions.

The Organiser will be responsible for powering Compass’ local groups, with a key focus on building our local groups ahead of the next election, and developing relationships across progressive political parties. They will play a key role in helping Compass strengthen its organising infrastructure while building productive relationships with partners outside Labour, including Liberal Democrats, Greens, and Welsh and Scottish nationalists, and with regional leaders working outside Westminster.

They will support work across the full range of Compass’ campaigns work, building powerful coalitions in key seats, growing the local groups infrastructure, developing cross-party relationships, and working on cutting through to key constituencies.

The role requires someone to use their excellent relationship building skills to work with diverse groups of people to build and grow teams around a shared vision and strategy.

The Organiser will work closely with Compass’ Deputy Director, as well as with the Executive Director, Campaigns Officer, Fundraising and Membership Manager, and Media and Press Officer, and alongside a broad network of partners, allies, associates and volunteers. We are looking for someone who is enthusiastic, relational, organised, committed and keen to learn. They should be comfortable working in a small, lively team and with groups and political traditions with different perspectives.

This role involves:

• Growing, building and coordinating our local groups network across the UK, supporting them to drive local activity and engagement with our campaigns.
• Working with the Compass Local Groups team to set local strategy, coordinate actions and deliver on Local Groups campaign goals in line with our national campaigns.
• Building and maintaining strong cross-party relationships with progressive politicians, activists, and party staff, including Liberal Democrats, Greens, Plaid Cymru, the SNP, and others, to strengthen Compass’ influence and coalition-building.
• Extending and deepening our relationships in key constituencies, and helping groups to do effective outreach to groups under-represented in our sector.
• Supporting the delivery of effective and creative campaigns at the national and local level on key issues such as democratic reform, climate action and inequality.
• Organising and activating our local group leaders to grow their mailing lists and expand their local reach.

Key Competencies

• Flexible and able to multitask: able to work in a fast-paced environment, to prioritise effectively and handle a range of responsibilities.
• Creative and enterprising: ability to construct local campaigns that energise and persuade.
• Committed and focused: able to sustain energy on campaigns over a long period.
• Able to take the initiative: able to self-organise, work independently and efficiently.
• Collaborative and co-operative: able to bring people together to take action, work across networks, with excellent interpersonal and communication skills, online and in person.
• Able to identify leadership potential in others: enable people to take on local leadership roles.
• Good political judgement: able to facilitate effectively, communicate clearly and support local organisers in a fast-paced and sometimes sensitive political environment working across political parties.
• Willingness to learn: be open-minded, flexible and eager to gain new skills.

Experience, qualifications and knowledge

• Experience in the political campaigning sector – whether in a not-for-profit, political party, charity, trade union or NGO.
• Experience with local organising – whether in a professional or volunteering capacity, plus an understanding of the dynamics of how local groups work as part of a national network.
• Alliance- and relationship- building skills – experience working with a range of different allies, stakeholders and partners and able to build trusted relationships quickly across different perspectives.
• Community building/community management skills – experience of working with volunteers, leaders or activist groups to develop their capacity and leadership to campaign.
• Experience managing campaigns or events – working in a team to deliver activities on the ground.
• Familiarity with digital campaigning tools for mass communication.
• An understanding of the UK progressive political scene and support for the aims, vision and values of Compass.

More about Compass and this role

Compass is a highly ambitious organisation, working to change the way we do politics. With a strong track record of bold and innovative campaigns and a wide network of members, associates and partners, Compass is rapidly expanding its political influence and reach.

This post is suitable for someone who believes in and wants to be part of creating the vision and culture of a good society and wants to work flexibly and energetically to further these goals. Though small in size, the team is supported by a community of partners, allies, members and supporters. 

This role is suitable for someone who wants to work hard to develop new skills and is able to learn on the job, even if they haven’t worked in a political role before.

Pay will be £30-33k, London-based, with room for flexible working in terms of hours and location. The team has an office in central London (near Vauxhall) and the likely candidate would need to be comfortable travelling to the office at least 2- 3 times a week.

You will work closely with Compass’ Deputy Director who will offer managerial support and work with you to develop and deepen your skills over time.

The position is full-time and we are looking for someone to start as soon as possible. There is a 3-month probationary period.

Compass is committed to providing equal opportunities to people regardless of background and we actively seek applications from people with backgrounds that are underrepresented in our sector, especially with regards to race and class. We recognise that representation in our sector is not good enough; this makes our politics and our campaigns weaker. As such, we particularly encourage applications from people who can demonstrate the skills, even if they have never worked in this precise field. We welcome people to apply who can demonstrate their aptitude, even if a career in politics has so far been closed off to them.

To apply for this role, please complete the application form here. You will be asked to upload a 1-page cover letter addressing what abilities, skills and experience you believe make you a good fit for the Organiser role, a CV, and to answer two questions related to the position (below).

The application deadline is Monday 31st August 5pm. Initial interviews will be held on Friday 4th September, and the remaining interviews will be held in early September. We may close applications sooner if suitable candidates are found to advance to the next stage of the process, so early applications are strongly advised.

Senior Marketing Officer - Supporter Activation 

Contract type: 12-month Fixed Term Contract, Full Time –35hours per week

Location: London UK 
UK hybrid working – a minimum of 40% of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person. 

Travel: UK and potential international travel. Will be required to liaise with internal stakeholders outside of the UK, in varying time zones.

 
Salary: £41,325 per year with excellent benefits 
 

Change starts with water. Change starts with you. 

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future. 

About WaterAid 

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen. 

About the team 

The Activation team sits within the Supporter Marketing team which plays a key role in our successful and innovative fundraising programme. The team is vital to the long-term income growth of the organisation; recruiting new individual givers and increasing the engagement of existing supporters through an audience led communication programme of diverse channels and products. 

About the role 

In this Senior Marketing Officer role with the Activation Team you will be responsible for the management and delivery of the Press Inserts campaigns. You will be supporting the Senior Marketing Manager and taking direct responsibility in the exploration and delivery of new campaigns, projects and channels. The role will also include support in the delivery of the DRTV and Brand programmes as well as supporting with ad hoc team requirements.

It’s an exciting time to join as we look to new and exciting ways to tell our story so you’ll be working with a range of internal and external teams to drive the programme forward. 

In this role, you will: 

1. Work closely with multiple internal and external teams, creative and media agencies and printers. Manage key agency relationships, including liaising with account managers to deliver campaigns and projects. 
2. Be responsible for developing the strategy, analysis and reporting of ongoing Press Insert campaigns. 
3. Work with the Insight Team and creative agencies to manage and deliver audience focussed communications. 
4. Support the Senior Marketing Manager (Supporter Activation) to prepare annual plans and budgets and manage monthly cost monitoring and invoice processing. 
5. Collaborate with relevant colleagues in other departments to identify and implement new cross-working opportunities. 
6. Champion WaterAid’s commitment to equity, inclusion and safeguarding. 

Requirements

To be successful, you will need: 

• Proven experience in a successful direct marketing, fundraising, supporter activation and/or supporter engagement and/or customer marketing role. 

• Experience working in a project managing role, in particular leading or supporting on the delivery of complex campaigns with multiple stakeholders. 

• Ability to work flexibly and independently, to manage varying competing priorities and meet strict deadlines with often changing priorities 

Although not essential, we’d prefer you to have: 

• Experience of project managing direct marketing campaigns from start to finish across a range of channels, including print, telemarketing and digital.

• Experience of presenting to and project managing internal and external stakeholders.

• Experience of working in the voluntary/fundraising sector. 

• Experience of working in a fast-paced environment and being able to work to short deadlines 

Closing date: Applications close 12:00 PM UKtime on 31/08/2026. Interviews are expected to take place the week commencing 14/09/2026 

How to apply: Click Apply to upload your CV and cover letter
 

Can I use Artificial Intelligence (AI) technology in my application? 

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well. 

Pre‑employment screening 

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check. 

Benefits

• 36days’ holiday (including 8 Bank Holidays) 
• Option to buy an extra 5days’ annual leave 
• Employer pension contribution up to 10% 
• Flexible and hybrid working arrangements 
• Season ticket loan 
• Free annual eye tests 
• ‘Give as you Earn’ charitable giving scheme 
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity) 
• Sabbaticals 
• One paid volunteer day each year 

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break. 

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances. 

Our People Promise 

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values. 

Equal Opportunities 

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation. 

Safeguarding 

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks). 

Together, we’ll change the world through water.

Join us and be part of the change!