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Jobs in Clapton, gloucestershire

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Gendered Intelligence, Remote
£13,479.5 per year
Posted today
Responsible Finance, Remote
£40,000 per year
Posted today
The Methodist Church, Remote
£34,312 - £36, 512 depending on experience (£39,000 - £41,500 if London based)
Posted today
Bipolar UK, Remote
£35,000 per year
Seeking a passionate fundraiser with experience in partnerships, corporate giving and major donor stewardship to join our team.
Posted today Apply Now
Closing in 6 days
Population Matters, Remote
£25,200 (£42k FTE)
Are you passionate about fuelling data-driven fundraising? Love to champion best-practice in data management? This could be the job for you.
Posted 2 days ago Apply Now
Fuel Poverty Action, Remote
£32,000 - £36,000 per year (pro rated from £40,000 - £45,000 for a 4-day week)
Posted 3 days ago
Working Options in Education, Remote
£26,228 - £28,000 per year
Posted 3 days ago Apply Now
Alzheimers Society, Remote
£77,068 - £84,520 Per Annum (Inclusive of a Market Supplement)
Posted 3 days ago
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Burford, Oxfordshire (On-site) 6.49 miles
£35,776 - £41,600 per year
Full-time
Contract (9 months)
Job description

CRM Process Change Analyst - Fixed Term Contract

Contract: Fixed Term Contract (ends on 31st December 2026), full time (35 hours per week)
Salary: £35,776 - £41,600 per annum plus benefits 
Location: Shilton Road, Burford OX18 4PF (Hybrid)
Closing date: Sunday 22nd February 2026
Interview date: W/C 2nd March 2026
 

We're looking for a CRM Process Change Analyst (Microsoft Dynamics 365 CRM) to join our IS Enterprise Solutions Team, playing a crucial role in leading the process change and impact analysis of our operational system changes, ensuring it meets the needs of our supporters, customers, clients, and teams whilst going through an exciting time of change!

More about the role

 Blue Cross is a complex organisation delivering a wide range of services, from veterinary care and fundraising to rehoming and education programmes. This breadth of activity is reflected in its Information Technology landscape, which includes a variety of specialist systems that support different parts of the organisation. Blue Cross works closely with strategic partners to deliver systems and processes that are fit for the future.

The Enterprise Solutions Team are responsible for delivering integrated solutions with customer-centric, insight lead capabilities for our supporters, customers, clients, and teams to enable insight driven decisions to help deliver best in class user interactions and satisfaction.  


As our CRM Process Change Analyst, you will lead process change and impact analysis for operational system updates aligned to the “to-be” specifications, as well as support the transfer of these changes to users. You will translate operational procedures to support requirements gathering for the functional design, acting as a key intermediary between CRM Leads and the Business Analyst. You will also contribute to gap analysis activities and work closely with Process Owners and their teams to support knowledge transfer and process handovers through coaching, awareness, and clear documentation, ensuring operational system changes are effectively embedded.


The role involves producing high quality operational system process and procedure documentation in collaboration with CRM Leads, using their guidance to shape clear and practical process definitions. You will apply your knowledge of Microsoft Dynamics 365 CRM, including entity creation, workflows, business rules and business process flows, to enhance procedures while continuously referencing project scope and objectives to ensure process change analysis remains relevant and aligned with programme goals.

You will coordinate, communicate and organise project and organisational resources to support deliverables, while championing positive organisational change through the Central Platform programme. The role also includes participating in solution testing where required and collaborating effectively with third-party partners, the CRM steering group, CRM Project Manager, CRM Leads and the CRM Business Analyst to ensure successful delivery.

About you

You will be experienced in process or business change with a proven track record in CRM implementations and an interest in emerging Microsoft technologies, specifically MS Dynamics 365. 

Possessing in-depth functional knowledge of Microsoft Dynamics CRM, your effective verbal, written, and presentation skills enable you to work with both technical and non-technical colleagues at all levels of an organisation. You will be adept at negotiating, influencing, and engaging with stakeholders, quickly building credibility with colleagues and external parties. 

Essential knowledge, skills and experience:

  • Demonstrable experience as a business or change analyst
  • Experience working in significant technology change Implementations with an interest in emerging Microsoft CRM technologies and best practice
  • Functional knowledge of Microsoft Dynamics CRM
  • Ability to communicate, coach and negotiate with stakeholders at various levels

How to apply  

Visit our website and click on the apply button to complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes: 

  • Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)  
  • Programmes for physical and mental wellbeing support  
  • Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family   
  • Health cash plan  
  • Unlimited access to an employee assistance programme  
  • Pension scheme with enhanced employer contribution   
  • Professional fees paid with Continuing Professional Development and personal development support.  
  • Life assurance   
  • 20% discount on Pet Plan pet insurance   
  • Enhanced family friendly policies   
  • Recognition scheme   
  • Annual volunteer days  
  • Charity worker discounts across a variety of retailers 

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.  

About Blue Cross

If you’d like to learn more about Blue Cross, our mission, and the work we do to support animals and people, take a look at our About Us page

Application resources
Organisation
Blue Cross View profile Organisation type Registered Charity Company size 501 - 1000

We believe in a world where all pets enjoy a healthy and happy life with people who love them

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Posted on: 09 February 2026
Closing date: 22 February 2026 at 14:05
Job ref: CRM Process Change Analyst
Tags: IT, CRM

The client requests no contact from agencies or media sales.