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Top job
The Felix Project, Sheffield City Centre (On-site)
£26,000 - £28,000 per year
Posted today
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National Institute of Teaching, Doncaster (Hybrid)
£34,434 pro rata + benefits
We are looking for a Graphic Designer to play a key role in shaping and delivering the visual identity of the national institute.
Posted today
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The Katie Piper Foundation, Remote
£40,000 per year FTE (£32,000 for 28 hours/ 0.8)
Exciting Finance and Business Manager role to help drive future growth and development - homebased, part time and flexible working.
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Church Army, Sheffield City Centre (Hybrid)
£26,582 per year
This role is an exciting opportunity for someone at the start of their career who wants to grow, learn, and make a meaningful impact.
Posted today
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Closing in 6 days
Plantlife, Remote
£28,384 - £30,723 per year
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Posted today
Parenting for Lifelong Health, Remote
£55,125 - £60,375 ($73,757 - $80,782 USD) base salary, plus benefits
Posted today
Kennedy Memorial Trust, Remote
£26,000 - £28,000 per year FTE
Posted today Apply Now
Action Duchenne, Remote
£30,799 per year
Support families and boys living with Duchenne through organising events - meet ups, summits, residentials and more.
Posted today
Page 1 of 15
Sheffield City Centre, South Yorkshire (On-site) 17.07 miles
£26,000 - £28,000 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Job Title: Compliance Team Leader

Reporting To: Customer Support Manager

Direct reports: 7

Salary Range: £26,000 - £28,000

Contract Type: Permanent

Location: Hybrid, Sheffield

Working days/hours per week: 35 hours per week, 9am – 5pm, Monday – Friday.

Our Vision: A UK where “No good food goes to waste”.

he Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job  

To lead and manage the Compliance Support team responsible for overseeing the ongoing compliance of all organisations actively participating in the FareShare Go programme after their probation period. The role ensures that compliance-related contacts and case work are handled in line with organisational standards and contributes to the development and implementation of compliance processes to ensure a consistent, high-quality experience for partner organisations. 

Duties and Responsibilities 

  • Manages the daily operations of the Compliance Support team ensuring compliance case work and customer contacts are managed efficiently and professionally
  • Leads the monitoring of service quality, compliance outcomes and performance against agreed KPIs
  • Track, analyse and report on key performance metrics, using data-driven insights to identify trends, performance gaps and opportunities for improvement
  • Provide programme managers with feedback and insights from the Compliance Support Team to develop the compliance function and the development of the wider Customer Support Team
  • Identifies operational improvements to compliance processes and team workflows
  • Escalates complex compliance issues or risks to senior management when required and supports resolution
  • Support the development and implementation of compliance processes that align with organisational goals, customer service standards and regulatory expectations 

Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.  

Recruitment Timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.

Organisation
The Felix Project View profile Organisation type Registered Charity Company size 21 - 50

We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.

The Felix Project logo Play
DSC9204.jpgFelix Project image for blog_preview.jpg
Posted on: 05 May 2026
Closing date: 04 June 2026 at 00:00
Tags: Customer Service, Customer support