Myeloma UK is the only organisation in the UK dealing exclusively with the blood cancer myeloma and related conditions. We are committed to bringing together the best and brightest people to help us ensure that every patient has an empowered present and a hopeful future. We currently have a vacancy for a Clinical Practice Services Senior Projects Officer to join our Healthcare Advocacy Services Team.

To realise our long-term ambition to make myeloma history, we relentlessly pursue better outcomes for myeloma patients and patients with related conditions through a comprehensive early diagnosis programme, a unique research portfolio, our treatment access strategy, information and support services, and healthcare improvement services.

The Clinical Service Excellence Programme (CSEP) is a Myeloma UK best practice accreditation programme for myeloma centres, developed in partnership with patients, family members and healthcare professionals.  The role of Clinical Practice Services Senior Project Officer is to design, implement and evaluate a new CSEP strategy. The enhanced CSEP programme will work in close partnership with hospitals to support them in their role to achieve best practice in their care and support of myeloma patients and their families.

The role holder should be educated to degree level with experience in project and process administration and delivering pieces of work to time, budget and standards agreed.  You will require to have an understanding of accreditation processes or other quality systems and general health and cancer knowledge, as well as experience of writing reports and giving presentations to different audiences, evidence of building effective relationships to deliver objectives, preparing action plans, business cases and marketing materials.

Excellent verbal and written communication skills at all levels both internally and externally, including presentation skills and the ability to research topics and identify key information are essential for these roles. You will need to be able to manage your own workload and have a high level of accuracy and attention to detail, as well as good IT skills and familiarity with short surveys and basic analysis of qualitative and quantitative data.

Previous experience of working with the NHS and/or with healthcare professionals to deliver projects, working in the charity sector, scientific or medical writing and working on cancer and/or myeloma-type projects would be an advantage for this role.

This role is a full-time, 3 year fixed term post which is currently home based, with hub-based office days, however we do consider flexibility on location. 

If you think you would be a great fit for this role, please send your CV and supporting statement.  Applications close on 11 October 2021 and interviews will be held on 20 October 2021.

Independent Age works to ensure that as we grow older, we all have the opportunity to live well with dignity, choice and purpose.  To achieve this we provide information, advice and connection services for older people; campaign on the issues that matter most to them around health and care, poverty and loneliness and provide capacity building support to others working in the sector.

This is an exciting time to join the charity as we work on our new ambitious strategy for 2021 – 2023 and increase our profile, impact and reach so more people can live a happy, connected and purposeful later life.  

This role is new to Independent Age and you will work with the Head of Scotland to identify communities in Scotland where Asset Based Community Development (ABCD) projects will have the greatest impact on the quality of lives of older people. The postholder will lead a team to manage volunteers to work alongside older people who are lonely and/or isolated, or living in poverty, to create personalised plans that support people to become more connected within their community, enhancing their lives. 

The ideal candidate will bring strong experience of developing community projects focused on social isolation, preferably with experience of working with older people. You will be confident developing and managing a team of staff and volunteers to deliver these projects in the community, drawing on proven project management skills and working with flexibility and autonomy.  

With strong communication skills and the ability to develop excellent relationships with stakeholders, you will also be comfortable using online collaborative tools and be able to prepare engaging case study reports and data. 

The postholder will be required to regularly travel throughout Scotland to meet older people, volunteers, local organisations and members of your team.

Independent Age is committed to safeguarding and follow Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and if offered the post, we will require two employment references including your current or most recent employer. In line with the current guidance in relation to the activity to be undertaken in this role, an enhanced PVG Certificate will be also be required.

We are passionate about equity, diversity and inclusion.  We celebrate diversity and champion the differences and nuances which make each and every one of us unique, creating an inclusive environment where we can all be ourselves.

As well as a competitive salary we offer 28 days annual leave plus public holidays, a generous pension scheme with life assurance, learning and development opportunities, season ticket loans, a cycle to work scheme and an employee assistance programme. 

To apply, please visit our website to submit a cover letter detailing how your skills and experience meet the criteria within the Job Description and Person Specification, along with your CV.

Interviews will be held on Tuesday 19 and Wednesday 20 September

Location:Home based in Scotland

Salary: £24,000 per annum

Contract: Full time (37.5hrs), fixed term contract until 31 March 2022

The Scotland Cycle Repair Scheme 2.0 is a fantastic initiative which will work with cycle repair organisations across Scotland to enable those most in need to access a cycle repair. The project will support more adults and children to either return to cycling or continue to cycle, especially those least able to afford cycle repairs, an outcome which will further our vision to get a million more people cycling!

This is an exciting opportunity for two highly organised individuals with strong attention to detail, and robust IT skills to enable successes for this high-profile programme across Scotland. We need an excellent team worker with strong communication skills to work collaboratively with our managers and head of Development Scotland to deliver this project successfully.

We are seeking candidates with a good knowledge and experience of Microsoft excel, particularly utilising pivot tables, XLOOKUP functions, and who have the ability to manage large data sets comfortably.

Tell us why you are the person to drive success in this role.

Head to our website to explore the job description for full details on this exciting opportunity. Complete the application form expressing why you are the right candidate for this opening and send to our recruitment team (contact details of our jobs page).

Focus on gearing your supporting statement to exemplify how your skills and experience match the requirements of the role, directly referring to both the job description and person specification. This enables the selection panel to assess your relative strengths against the specified criteria.

Apply before 9am on 6 October 2021

We are an inclusive organisation and would particularly welcome applications from candidates from a broad range of backgrounds. We strongly believe that diversity strengthens our work. If you are already passionate about cycling, that’s great, many of us are too! But if you are simply really excellent at what you do, no matter what your background, that is what matters most to us.

Are you confident crafting compelling content and managing the production of publications? If so, this is the opportunity for you. 

Working closely with colleagues across the organisation, you’ll help us tell the story of how we’ve supported patients, doctors and other healthcare professionals at a challenging time for healthcare.

Diversity matters to us and we’re committed to offering a working culture where everyone feels valued and included. We want to attract the broadest range of talented people and would particularly welcome applications by candidates from ethnic minority backgrounds.

About us

As the UK’s regulator of doctors, our role is to protect patients by promoting and assuring educational and professional standards for the medical profession.

We don’t just focus on what we do – we also care how we do it. Find out more about our priorities and the way we work in our latest corporate strategy.

The part you’ll play as Publications Editor

This role is an exciting opportunity to tell our story in an authentic and accessible way, through a range of reports.

Your leadership, creative vision and specialist skills as a writer or editor will help shape the direction and development of our annual report and our reports to the UK’s devolved administrations. You’ll be responsible for:

• sourcing stories and writing content in line with our house style and our tone of voice
• planning and managing the production of the reports, including drafting, review and approval processes and the delivery of the reports in different formats managing risks and producing regular updates
• working with stakeholders at various levels, including senior management, to assure the quality and accuracy of the reports and make sure messaging is clear and impactful
• working with web and graphic design teams to produce the reports in accessible, engaging formats
• working with communications colleagues to create an accessible multi-channel communications campaign to promote and disseminate the reports
• using insight and innovation to drive up engagement with the content.

What you’ll bring to the role

An excellent writer with experience in a similar role (e.g. report writer, publications manager), you excel at transforming complex information into engaging user-centred content for a variety of purposes.

As well as having proven project management experience, you’re confident in building relationships with colleagues at all levels across a complex organisation.

Knowledge of print and design production processes is highly desirable.

Join our team

If you have a proven track record of devising and delivering high quality publications and outstanding content, we want to hear from you. To apply, please submit a CV and a detailed cover letter (max 2 pages A4) explaining your reason for applying and demonstrating how you meet the key skills requirements listed in the job description.

Interviews and an assessment are due to take place on Microsoft Teams on 13/14 October 2021.

If successful, you’ll benefit from being part of an organisation that is genuinely committed to its people. We also offer an attractive salary and benefits package. The team are based in Manchester so occasional travel to the Manchester office might be required for team meetings. However, you can be based in any of our offices in Manchester (head office), London, Belfast, Cardiff or Edinburgh.

Due to COVID-19, the successful applicant will commence working from home with a supportive induction package, with a plan to return to an office-based role at a later date.

We are happy to support a range of flexible working options. Flexible working requests will be considered in line with the policy.

Location:Home based in Scotland

Salary: £22,500 per annum

Contract: Full time (37.5hrs), fixed term contract until 31 March 2022

Would you like to contribute within an innovative and engaging organisation that is working towards bettering the lives of others through cycling? Cycling UK believes that cycling enriches people’s lives and is an essential ingredient in happier, healthier communities. Our mission is to enable millions more people to cycle, and we are looking for an enthusiastic administrator to help up further our goals.

In this role, you will work closely with managers and the head of development in Scotland to support our systems of reporting, grant making, training co-ordination, and events. If you have excellent organisational skills, strong communication skills, and an ability to work across multiple projects, we want to hear from you!

Tell us why you are the person to excel in this capacity.

Head to our website to explore the job description for full details on this exciting opportunity. Complete the application form expressing why you are the right candidate for this opening and send to our recruitment team (contact details of our jobs page).

Focus on gearing your supporting statement to exemplify how your skills and experience match the requirements of the role, directly referring to both the job description and person specification. This enables the selection panel to assess your relative strengths against the specified criteria.

Apply before 9am on 5 October 2021

We are an inclusive organisation and would particularly welcome applications from candidates from a broad range of backgrounds. We strongly believe that diversity strengthens our work. If you are already passionate about cycling, that’s great, many of us are too! But if you are simply really excellent at what you do, no matter what your background, that is what matters most to us.

Network Engagement Coordinator

Art & Diversity

(Ref SUS3382)

£27,804 per annum (pro rata for part time hours)

Up to 37.5 hours per week – happy to talk flexible working

Based within reasonable travelling distance from Edinburgh or Glasgow

About Sustrans

Our vision and mission have never been more relevant. 

Across the UK, governments are pledging investment and action on walking and cycling.

We are working together to make a real difference - creating places where everyone can live and travel happily and healthily, and where nobody is excluded.

Our work wouldn’t be possible without the commitment and dedication of our colleagues.

We are proud of our employee net promoter score, being in the top 20% of all employers across all sectors in the UK, due to our energised, friendly and motivated workforce.

Join Sustrans today and help us get things done, together!

About the Role

We now have an exciting opportunity for you to join us as one of our Network Engagement Coordinators.

As part of the Network Development Team, you will help to deliver Sustrans Paths for Everyone vision along with the active travel policy goals of the Scottish Government.

More specifically, you’ll deliver projects for the Network Engagement Service Programme which aim to increase people’s interaction with the National Cycle Network (NCN) and empower communities to harness its benefits and delivery Sustrans Paths for Everyone vision.

Using your experience and understanding of the issues surrounding active travel you will work in partnership with artists, public bodies, businesses, third sector agencies and community groups to deliver innovative artworks, interpretation and other soft-measure enhancements to the NCN in Scotland.

You will also have the opportunity to draw on your passion for sustainable travel and help us with public engagement events.

About You

We believe in collaboration so are looking for somebody who can build successful working relationships with a diverse range of project partners.

You will be somebody with experience in project management and delivery, in working with local authorities and in engaging people through art.

Somebody with experience of commissioning artworks, working with under-represented groups and empowering individuals with protected characteristics.

So, if this sounds like you, apply today!

This is a fantastic opportunity to join a team where you can make a big impact and where we value the contribution and expertise of everyone.

What we Offer?

Wellbeing

• 26 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes

Financial

• Group Personal Pension scheme with a 4% or 5% of basic salary contribution being matched by Sustrans
• Bike, computer and season ticket loans
• Discount benefits

Family Friendly

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

Interviews

Closing date for the receipt of completed applications is 9am on Wednesday 13 October 2021.  Interviews will take place via MS Teams during the week commencing Monday 25 October 2021.

To apply, please complete our online application form. 

Equality, diversity and inclusion

Sustrans is committed to reducing inequality, valuing diversity and enabling inclusion.

We welcome applications from people from all parts of the community, particularly where we are under-represented. This includes people who identify as having a disability, and those from Black, Asian and minority ethnic groups.

Location: Home-based in Scotland

Salary: £26,520 per annum

Contract: Full time, 12-month contract with possible extension if funding secured

Would you like to excel within an innovative and engaging organisation that is working towards bettering the lives of others through cycling? Cycling UK believes that cycling enriches people’s lives and is an essential ingredient in happier, healthier communities. Our mission is to enable millions more people to cycle, and our development projects across Scotland are a vital part of achieving that mission.

The Bothy is a network of 5 place-based projects across Scotland aimed at supporting and encouraging walking, wheeling, and cycling. With activities such as led rides, health walks, bike loan schemes, hands-on support and guidance for individuals, organisations and businesses, the Bothies are embedded in their locations to help people make active travel choices and feel confident walking, wheeling, and cycling in their local area.

We are looking for a self-motivated, entrepreneurial individual to lead the success of The Bothy. Supporting your team of development officers, you will ensure that our impact is captured and communicated across a broad audience as we change lives for the better.

Tell us why you are the person to drive impact in this capacity.

Visit our website to explore the job description for full details on this exciting opportunity. Complete the application form expressing why you are the right candidate for this opening and send to our recruitment team (contact details available on our weebsite). 

Focus on gearing your supporting statement to exemplify how your skills and experience match the requirements of the role, directly referring to the person specification. This enables the selection panel to assess your relative strengths against the specified criteria.

The closing date for applications is 9am on 04 October 2021.

We are an inclusive organisation and would particularly welcome applications from candidates from a broad range of backgrounds. We strongly believe that diversity strengthens our work. If you are already passionate about cycling, that’s great, many of us are too! But if you are simply really excellent at what you do, no matter what your background, that is what matters most to us.

If you think that this describes you and you are excited by the prospect of joining our team, please do get in touch to find out more.

Community Engagement Officer,

Collaborative Design Team, Scotland

£24,938 per annum (pro rata for part time hours)

(Ref: SUS3377)

2 x vacancies (1 permanent and 1 fixed term contract until 31 August 2022)

37.5 hours per week – flexible working opportunities available

Base: Edinburgh or Glasgow with the flexibility to work from home.

About The Role

Are you passionate about working with people to make positive change to their communities? 

We have a fantastic opportunity for you to join us to deliver community engagement on our collaborative design projects across Scotland in partnership with local authorities and communities.

Supporting the Project Lead, you will plan, deliver and evaluate sessions with communities and stakeholders that aim to develop design proposals and behaviour change recommendations that create more liveable neighbourhoods.

About You

We are looking for someone who has experience of delivering practical projects with community involvement as a core element.

Someone with an ability to develop productive working relationships with a diverse range of individuals, organisations and communities.  

Someone who is creative and would relish the opportunity to work in a small, friendly team that makes a big impact.

So if this sounds like you, apply today!

What we Offer?

Wellbeing

• 26 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes

Financial

• Group Personal Pension scheme with a 4% or 5% of basic salary contribution being matched by Sustrans
• Bike, computer and season ticket loans
• Discount benefits

Family Friendly

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

About Sustrans

Our vision and mission have never been more relevant. 

Across the UK, governments are pledging investment and action on walking and cycling.

We are working together to make a real difference - creating places where everyone can live and travel happily and healthily, and where nobody is excluded.

Our work wouldn’t be possible without the commitment and dedication of our colleagues.

We are proud of our employee net promoter score, being in the top 20% of all employers across all sectors in the UK, due to our energised, friendly and motivated workforce.

Join Sustrans today and help us get things done, together!

Equality, diversity and inclusion

We welcome applications from people from all parts of the community, particularly where we are under-represented. Currently, this includes disabled people, and those from Black, Asian and minority ethnic groups.

Sustrans is committed to reducing inequality, valuing diversity and enabling inclusion.

Interviews

Closing date for the receipt of completed applications is 9.00 on Thursday 7 October 2021. Interviews will take place via MS Teams during the week commencing Monday 1 November 2021.

To apply, please complete our online application form. 

Fixed Term Contract
HR Administrator
Ref: V345
Start date: ASAP
End date: 6/7 month contract – With potential of the role being made permanent
Hours/Days per week: 25 - 35 hours per week/Flexible working
Salary: Full - Time salary - £19,000 + London Weighting if applicable
Location: Can be Home or Office based
Closing date: 6 October 2021 -5pm  
Interview date and Location: TBC – Microsoft Teams

Volunteering Matters

Volunteering Matters use the unique power of volunteering to bring people together and build stronger, more resilient communities across the UK. 

We bring people together to resolve some of society’s most complex issues. From social isolation and loneliness; improving health and wellbeing; building skills, confidence and opportunity and ensuring young people can become change makers in their community, the impact that we make is great.

And we won’t stop until everyone in the UK has the opportunity to thrive.

People-led and impact driven, we’re a national charity that is deeply embedded in local areas across the UK. We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England. 

We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers.

This is an exciting time to be joining the team. We’re changing the way we work to meet new ambitions and make sure our impact continues to grow alongside our business

Role Overview

Volunteering Matters is looking for a talented, dynamic and professional HR Administrator to join the small team. The right candidate would be someone who can work flexibly and demonstrate an understanding and commitment to our organisational values.

The post holder will help with the day to day running of the HR department. This role is an integral role as part of this busy HR team and will be the first point of contact for staff and managers of HR queries. The HR Administrator will be proactive, and customer focused in their approach and ensure to provide GDPR compliant service to the company and staff. The post holder will support in all lifecycle functions all the way from recruitment to the exit of staff members. The HR Administrator will report directly to the Head of Human Resources and be part of small, busy HR Team.

Benefits package: Pension, Unlimited annual leave, fully flexible working, cycle to work & season ticket loan.

To apply please visit our website

Your supporting statement is of equal importance to us as your CV and is a key part of our shortlisting process. It is an opportunity for you to outline your experience and credentials directly to the details of the post.

Volunteering Matters is committed to the provision of equal opportunities in employment and accordingly wishes to ensure that no job applicant is treated less favourably on unjustifiable grounds. To assist in the monitoring of our performance in relation to equal opportunities you are requested to complete the enclosed monitoring form. The questionnaire is for statistical purposes only. Upon receipt it will be separated from your CV and cover letter and will not form part of the selection process.

Please note: Due to the volume of applications we receive if we have not contacted you by the interview date it means that on this occasion, we are unable to take your application further.

GDPR Statement

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.

Are you an experienced communicator and connector looking for your next challenge?
Are you interested in working for a progressive and constantly evolving organisation?
Are you passionate about helping create positive change in Scotland and the world by supporting an inspiring network of changemakers?

We’re looking for a Network and Engagement Coordinator to help us build on the growth of RSA Scotland over the past few years, and to drive the next period of impact.

You’ll show a commitment to the RSA’s mission, a passion for creating positive change in Scotland and ideally be able to demonstrate an interest in the key research areas of the organisation. You will have strong organisational skills, the ability to work independently and a desire to engage with a wide range of different people, partners and ideas. You’ll be an excellent time manager and multi-tasker with strong experience working with communications, network building and stakeholder management.

​We offer great benefits, including 29 days holiday (plus bank holidays), additional wellbeing allowance, free fellowship throughout employment and lots more!

To find out more about this role, please visit our website or click on the person specification below.

Apply

In order to apply, please click ‘apply for this job’ on our recruitment page and submit your CV. You will also be required to answer a series of questions. You do not need to submit a cover letter.

Please submit your application through the RSA website. We cannot accept applications via email. All applications will receive an automated response.

The closing date for receipt of applications is 9am 13 October 2021. Interviews are expected to take place online on 25 October 2021.

Please note that we cannot accept late, incomplete applications, and we can only consider candidates who apply through the online application process.

About Us

We are the RSA. The royal society for arts, manufactures and commerce. We’re committed to a future that works for everyone, a future where we all can participate in its creation. With over 250 years of heritage in making significant social impact, we bring together, our rigorous research, proven change process, influential ideas platforms and our global community of over 30,000 problem solvers united in a desire to deliver solutions for lasting change.

To achieve this, we ask everyone – our staff, our Fellowship, our collaborators, our partners and wider society – to commit to our values and world view, and strive to achieve genuine positive impact in our lives. This isn’t something we can achieve overnight. But we are asking you to join us all on this journey. The commitment you make now, is a commitment to be with us, to shape us, to challenge us, and to stimulate us all, to find better ways of thinking, acting and delivering change.

It represents the pact you sign when you join us. A pact that represents everything we do, every decision we make, and every action we take.

And it represents how we act. In a way that represents out values, with rigour and proven processes. A relentless spirit. Open minds, and an open door.

We bring to life our Commit to Impact brand idea through every organisational touchpoint, so we can ask everyone who interacts with us: will you?

We invite you to be part of this change. Join our community. Together, we’ll unite people and ideas to resolve the challenges of our time.

Fundraising Engagement Manager

Do you want to join our commitment to ensure no family faces cancer alone?

When a child is diagnosed with cancer life becomes full of fear, for them and their family. Fear of treatment, but also of families being torn apart, overwhelming money worries, of having nowhere to turn, no one to talk to.

At Young Lives vs Cancer, we help families find the strength to face whatever cancer throws at them. And you could be a part of the team making it happen.

We are looking for a standout relationship manager to join our fantastic team of fundraisers who work tirelessly to raise funds for Young Lives vs Cancer. This is a role of variety, opportunity and innovation and we are looking for someone who embraces change and constantly strives to achieve more.

Fundraising Engagement Manager Requirements:

A great personality and team ethic are really important in this role as you will maximise income for Young Live vs Cancer by coaching our supporters to reach their goals, whilst seeking out new fundraising opportunities for your geographical area. This role sits within the ‘Supporter Experience’ team and we need someone with natural customer service skills who wants to deliver a legendary experience to all of their supporters. Your team of supporters will range from volunteers and individuals, to groups and local corporates.

North and East Scotland is a big area filled with some of our most committed supporters but there is so much opportunity to grow support across the region.

This is not your average 9-5 role and we’re not looking for an average candidate. We encourage flexibility and adaptability, and in return offer a strong flexible working arrangement to ensure a healthy work/life balance. Many of the team work condensed or flexible hours to suit individual circumstances and we would love to discuss your needs further at interview.

Experience within a similar role, or within the charity sector, would be great J but we know that a lot of the most important skills in this role are easily transferable from another sector. We want the right person and we will invest in training the right candidate. The skills we are looking for in this role are:

• Strong prioritisation skills
• Great communicator
• Self-Motivated
• Emotionally intelligent
• Master at storytelling
• Epic at relationship building
• Self-Aware
• Great at spotting opportunities
• Influencing/Negotiating
• Compassion
• Bravery
• Integrity
• Team player

The must haves:

• Have a full UK driving licence and access to a car
• Have a sufficient Broadband connection for this home based role
• Live in North and East Scotland including Aberdeen, Dundee, Edinburgh and Inverness Candidates who live outside of the local authority should highlight an intention to relocate to the area in their covering letter for their application to be considered.
• This post is subject to a Disclosure and Barring Service check.

About Young Lives vs Cancer:

When a child is diagnosed with cancer life becomes full of fear, for them and their family. Fear of treatment, but also of families being torn apart, overwhelming money worries, of having nowhere to turn, no one to talk to.

At Young Lives vs Cancer, we help families find the strength to face whatever cancer throws at them. And you could be a part of the team making it happen.

Location: North and East Scotland

Contract Type: Permanent

Hours: Full Time, 35 hours per week

Salary: £27,531 per annum

You may have experience of the following: Fundraising Engagement Manager, Fundraising Manager, Fundraiser, Engagement Manager, Fundraising Executive, Fundraising Officer, Fundraising Assistant, Fundraising Administrator, Sales Executive, Business Development, Charity, Third Sector, NFP, etc.

Ref: 103 024

Visitor Services Assistant

Location: Edinburgh
Contract/recruitment type: Permanent
Starting salary: £9.50 per hour, plus lunch and training provided
Hours of work: Full-time, approximately 37.5 hours per week. You will typically be rostered to work over 5 days, Monday to Sunday, including regular weekends.

About the role

It's starting everyday conversations in magnificent surroundings.

It's inspiring people to learn something new. And it's about working as a team to bring this unique collection to life. This is what makes working for them so special.

Every year thousands of people visit from around the world.

Joining a diverse and enthusiastic team, with a real passion for customer care, you'll be engaging with every visitor who comes through the door.

Helping to make their experience unforgettable, you'll greet visitors with a friendly and warm welcome.

Not only will you answer their questions and provide information to enrich their visit, for some of our visitors your challenge will be to devise, and deliver, first-class guided tours.

And in everything you do, you’ll aim for the highest possible standards of visitor care and security.

About you

With friendly professionalism and the ability to communicate well with all kinds of people, you’ll excel in Visitor Services.

You’re an outstanding team player who is able to work effectively even when things get busy and remain calm under pressure.

You'll also be able to think on your feet, a key skill, considering you'll never know what the next question may be.

And, above all, you know what it takes to create the kind of customer experience that leaves the lasting and positive impression.

This is your opportunity to use your personality and customer service skills to deliver the exceptional.

Vacancy Closing Date: 3rd October 2021, 23:55
Interview date: During week commencing 11th October 2021

Ref: 103 008

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

This is a very exciting time to join the Edinburgh Skylight Team as we begin planning a move to new premises. We are currently recruiting for a Facilities Manager to transition our team through this office move and carry out the day to day operations and management of the Edinburgh Skylight building and its facilities. The role will also assist the Head of Facilities Management with the provision of a FM service which embraces the organisation.

About the role
As a Facilities Manager, you will be responsible for ensuring that the building is compliant with relevant health and safety legislation and that all staff are sufficiently trained on these issues.

About you
To be successful in this role you will be NEBOSH qualified or willing to work towards. You will have experience of managing premises and central office functions and also have experience of financial management and budget control. You will be extremely organised and will be able to

We want Crisis to be an inclusive employer which then reflects our members and the communities we work in. We want to offer opportunities to everyone regardless of their gender, ethnicity, disability, religion, sexual orientation or age. We particularly welcome applications from people with lived experience of homelessness.

Working at Crisis 
As a member of the team you will have access to a wide range of employee benefits including: 

- Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy  
- Mandatory pension scheme, with an employer contribution of 8.5%  
- 25 days’ annual leave which increases with service to 28 days  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.  

We have 5 staff diversity networks which include Black, Asian and Ethnic people, LGBTQ+ people, those with Lived Experience of Homelessness, Women at Crisis and Disability Awareness.  

How to apply 
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 
Closing date: Sunday 10th October 2021 (at 23:59) 

Accessibility 
We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team, contact details can be found on our website.

Registered Charity Numbers: E&W1082947, SC040094

As a Community Outreach Worker, you will be supporting ex-offenders from a range of ages, backgrounds, and life circumstances, to build a stable and rewarding life and move closer to the workplace. Based in Edinburgh with remote working around the region, you will offer in-person one-to-one coaching and virtual support to bring about change in all areas of clients’ lives. You will help clients on your caseload over a 3 to 9-month period to achieve their goals and aspirations, sensitively seeking and discerning opportunities to offer prayer and to share the gospel on a one-to-one basis.

Key responsibilities:

1. Group Work Delivery/Participation
2. Interviewing ex-offenders and one-to-one job coaching
3. Liaising with external partners

Detailed duties and responsibilities:

1. Group Work Delivery/Participation

• With a team of colleagues and volunteers, delivering/participating in regular group sessions (in-person or virtually), ranging from Christians Against Poverty (CAP) Job Clubs, Clean Sheet training courses, to life skills courses e.g. cookery, baking.  This may also include assisting in the development of new opportunities for our clients.
• Doing any necessary preparatory work, including all material set-up, inviting clients, and informing volunteers of their roles.
• Initiating and facilitating conversations one-to-one and in a group, before, during and after the sessions – endeavouring to build a sense of community.
• Joining in the Away Day events, designed to move people slightly out of their comfort zone to build confidence, break isolation and have fun together.

1. Interviewing ex-offenders and one-to-one job coaching

• Whilst maintaining professional boundaries and remaining open-minded, conducting an assessment interview with prospective clients to discuss their job history, criminal convictions, wider barriers to work, employment aspirations and wider life goals.
• Identifying clients’ broader needs and signpost them to relevant agencies.
• Upon assessment of their work-readiness, liaising with Job Centres where necessary to amend the Claimant Commitment.
• Agreeing on a time-bound Action Plan that lays out the target areas and goals.
• Liaising with external partners engaged with the client to create an informed risk assessment, including PPU officers, social workers, etc.

• Working remotely around the region through door-step appointments with clients, you will offer weekly in-person coaching sessions with clients on your caseload alongside virtual support. Using a holistic, whole-person approach, you will work towards the goals identified on the Action Plan, utilising Junction 42’s 10 pathways, which are employability, education and training, purposeful activity, accommodation, finances, drugs and alcohol, mental and physical health, life skills, mindset and attitude, relationships and family, and faith.
• Maintaining up-to-date paper client files and online logs/Excel trackers for reporting purposes and contract commissioners’ audits.

1. Liaising with external partners

• Employers – Sourcing new paid opportunities for clients through networking and paying attention to jobs advertised.

• Volunteer providers – Maintaining existing partner relationships through regular contact and reviews; sourcing new volunteering opportunities for your clients from across local churches, charities and commercial businesses; liaising with the partner organisation to lay out expectations on each side and to explain what support we will offer; accompanying client to first appointment/interview; maintaining regular contact with client through intermittent reviews.

• Referral Agencies – Maintaining regular contact with referral partners, including Work coaches at the job centre and Integrated Offender Managers and social workers to update about clients’ progress
• Advocating for a proportionate ‘Claimant Commitment’ for your client, balancing job search hours with other meaningful activity. Paying particular attention to those struggling with multiple barriers, especially recent prison leavers.
• With clients who are subject to social work and/or Police supervision, informing their social worker/PPU Police Officer about our involvement; obtaining a risk assessment, all licence conditions or restrictions and prior approval for any work placements.

The successful candidate will be able to evidence the following experience and attributes:

Essential Qualifications, Skills and Abilities: 

• Organisational and IT skills relevant to the post including use of Excel, Word and Outlook.
• Ability to work and contribute as part of a team.
• Excellent interpersonal skills.
• Conveys maturity, confidence and credibility to other professionals.
• Ability to work and contribute as part of a team.
• Must be able to drive with a valid UK license and own transport.

Desirable Qualifications, Skills and Abilities: 

• Experience of working with marginalised people.
• Experience of working with young people.

• Experience in leading volunteers.
• A relevant degree.

Person Specification:

• This post has been identified as having a GOR to be filled by an active Christian under the provisions of the Employment Equality (Religion and Belief) Regulations 2003 (Section 7.2).
• Both appreciates and models the core principles and values of the organisation (showing personal commitment to a life of Christian faith).
• Conveys maturity, confidence, and credibility to other professionals.
• Identifies with the ethos and mission of Junction 42.

This post has the following special circumstances:

• For safeguarding reasons, the candidate will be screened through an Enhanced DBS check.
• The post holder will be expected to attend all Junction 42 training, team days and conferences as requested by the Director.

Confidentiality:

Any information acquired in the course of duty must be treated in strictest confidence and must be discussed only within the confines of the work setting with the appropriate members of staff.

Note:

This job description is not exhaustive and amendments and additions may be required in line with future organisational changes.
The post holder will be expected to attend Junction 42 training, team days and conferences as requested by their line manager.

• Although a full salary is guaranteed, each member of staff at Junction 42 has a financial target that they commit to raise for their role through personal donors from their faith communities. This is to sustain the missional aspect of our work. In some organisations, this is known as personal support. Prior to starting in this role, you would need to demonstrate a commitment to raising personal support..