Jobs in Enfield

Are you an experienced cyber security professional who wants to help us make a difference?
From incident management to day-to-day development and maintenance of our cyber security solutions, we’re looking for a Senior Cyber Security Engineer to ensure our digital infrastructure is safe and protected.

What does this role do?
As Senior Cyber Security Engineer, you’ll:

• manage the day-to-day operations of our Cyber Security Operations Centre, supervising colleagues in the team to ensure a responsive, effective service is delivered,
• lead on cyber incident management, working closely with colleagues to ensure all incidents are managed swiftly and effectively, and steps are taken to mitigate future risks and keep our digital world safe,
• run the vulnerability management programme, proactively and continuously identifying vulnerabilities and weaknesses in the digital infrastructure,
• contribute to effective cyber security architecture and engineering, ensuring high security standards are maintained at all times.

First stage interviews for this role are provisionally scheduled for 10th and 11th June 2026 and will take place on Teams.

Could this be you?
To be successful in this role, you’ll need to be an experienced cyber security engineer, and we’re particularly interested in candidates with a strong technical background in IT infrastructure, cloud, and application security. You’ll be an effective team player, who has excellent written and verbal communication skills, enjoys collaborating with others, and has experience of supervising colleagues or distributing work. You’ll be confident communicating technical concepts to non-technical audiences, and comfortable contributing to Technical Governance Forum debates. A commitment to the work we do is essential.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Job Title: Strategic Partnerships Manager

Salary: £21,000 to £27,000 per annum (pro-rata of full time equivalent £35,000 to £45,000)

Team: Transformation Team

Hours: Part Time, 22.5 hours per week

Contract Type: Permanent

Location: Christopher's, Guildford, Surrey, 1LP GU3

About the role

Your key purpose will be to build connections and manage relationships with organisations and policy makers, both at local level and across Integrated Care Systems. Working alongside partners and colleagues, you will engage with the communities we serve. To support our vision focused on ensuring every family gets the right support at the right time. You will undertake tailored engagement and communications to promote awareness of the hospice throughout our strategic partners. Supporting stakeholder forums and communities or practice to provide connections between organisations, services and practitioners.

Your role and activities will champion and support innovation, inclusion and excellence at Shooting Star Children’s Hospices. Embodying out values of respect, integrity and professionalism.

Please note - you will need to travel throughout Surrey, South West London and North West London, within the areas that Shooting Star Children’s Hospices serves. You must be able and willing to get to and work in both hospice locations. You should be prepared to attend meetings in different parts of the country. Some meetings may be during evenings or weekends.

About you

This role requires experience of systems relationship development and collaboration, with an understanding of soft systems methodology. You will have experience of community engagement, with understanding of health inequalities. You will be an effective communicator with experience of presenting information to a variety of sectors and practitioners.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave

• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card

Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Mental Health First Aiders

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Please contact Nicola Wood, [email protected] or +441483983784 (internal ext 1040) if you have any questions about this role.

Anticipated Closing Date: 29/05/2026

Interview Date: 12/06/2026

Please note that vacancies may close at any time once a sufficient number of applications has been received. We therefore recommend submitting your application as early as possible.

Job Title: Assistant Shop Manager (Maternity Cover)

Salary: £15,736 per annum (pro-rata of full time equivalent £26,227)

Team: Knaphill

Hours: Part Time, 22.5 hours per week

Contract Type: Fixed Term

Location: Knaphill Shop,2PP GU21

About the role

Your key purpose will be to support, and in the absence of the Shop Manager, lead a team of volunteers to maximise sales and deliver excellent customer service. You will also ensure the shop premises and assets are maintained to a high standard, in line with legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures.

About you

You will be a proactive and organised team player, confident in supporting, and in the absence of the Shop Manager, leading a team of volunteers. With a strong focus on customer service, you will be comfortable dealing with enquiries and resolving issues professionally, while creating a welcoming and positive environment for both customers and volunteers. You will have the ability to plan and prioritise tasks effectively, including coordinating rotas, delegating responsibilities, and ensuring the smooth day-to-day running of the shop.

You will bring a keen eye for detail and a commercial mindset, with experience or an interest in merchandising, stock management, and sales performance. You will be confident making decisions on pricing, product suitability, and display to maximise income. Working collaboratively with a wide range of internal teams and stakeholders, you will communicate effectively and contribute to achieving shared goals. Enthusiastic and adaptable, you will take pride in maintaining high standards across all areas of the shop, ensuring compliance with policies, procedures, and legal requirements.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave

• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card

Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Mental Health First Aiders

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Please contact Joe Tooze,[email protected] or 07973828895 if you have any questions about this role.

Anticipated closing Date: 23/06/2026

Interview dates: 1st and 2nd July

Please note that vacancies may close at any time once a sufficient number of applications has been received. We therefore recommend submitting your application as early as possible.

Internal title: Executive and Governance Administrator

Location: Home (most meetings are online and we are largely a remote working organisation, however travel will be expected to central events at  least 1-2 times a year which will be paid for by the charity)

Salary: £34,453 Full Time

Hours: 35 per week (full time)

Closing Date: Sunday 19 July - 23.30

Contract: Permanent

About the role

This is a key support role at the heart of Housing Justice, providing high-quality, proactive and highly organised executive support to the CEO and senior leadership team in a fast-moving national charity environment. The postholder plays a critical role in enabling the CEO and Directors to operate effectively, requiring excellent diary management, strong judgement, discretion, and the ability to manage competing priorities and anticipate organisational needs. The role also involves coordinating meetings end-to-end, ensuring they are well-structured and outcome-focused, including preparing agendas, capturing accurate notes, maintaining action logs, and proactively following up to ensure timely completion.

About you

We are looking for someone with:

· Significant experience supporting senior leaders in a PA, Executive Assistant, or equivalent role

· Experience managing complex diaries across multiple senior stakeholders

· Experience of agenda setting and action tracking for a variety of senior management and trustee meetings

· Experience working in a fast paced, often changing environment

About us

Housing Justice brings together communities and finds solutions to homelessness by building personal connections, a sense of belonging, and creating justice in the housing system. We train and support volunteers to offer various accommodation options while building a network of local support. This includes providing personalised assistance to help individuals access relevant local services and address their other needs. Through compassionate, courageous, and collaborative action, we implement innovative solutions to tackle housing injustice, enhance the quality of housing, and elevate the voices and experiences of groups affected by housing injustice to both local and national governments.

Join the award winning Independent Society of Musicians

Central London  - Assistant to the Chief Executive and Assistant Company Secretary

28 hours per week – Circa £45K pro rata

The award-winning ISM is the dynamic, change making professional body  representing musicians. With a current membership of over 11,000, the ISM is known for its wide range of services to its members from legal to health and wellbeing. We are also known for our campaigning work on issues from music education to AI and Brexit.

The ISM is now looking for a highly experienced Administrator and Secretary to work alongside the Chief Executive. You will have very strong administrative skills as well as advanced knowledge of using Microsoft office packages such as Word, Excel, Outlook and PowerPoint. You must have experience of ensuring good governance at Board level including  preparing Board papers and drafting and circulating Board minutes. This is a critical part of the role as well as drafting a wide variety of correspondence.

You will also be responsible for aspects of risk management such as health and safety. The Chief Executive is a senior leader in the music sector so you will need to be able to demonstrate absolute loyalty, discretion and confidentiality as well as excellent common sense and good judgement.

If possible you should have a music background.

You will have at least 5 years’ experience working  in Governance/ Administration or as a PA/ Secretary and will be used to working to competing deadlines with high levels of accuracy. You will be joining a professional staff team who are based in Bayswater, London. The role is 28 hours per week.

For a full job description for this role please visit the ISM website.

To apply please send a CV and covering letter saying why you are right the person for the job to membership team email address.

Closing date is Monday 20th July at 9.30am. Interviews will take place face-to-face and applications generated by AI will not be considered

Are you a social media-savvy communications professional who knows how to create content that informs, engages and inspires? The Royal College of Speech and Language Therapists (RCSLT) is looking for a Communications and Engagement Officer (Social Media) to lead the delivery of engaging social media content and help shape our digital and print presence.

Who we are

The RCSLT is the professional body for speech and language therapists across the UK. We have over 24,000 members and employ around 65 staff, predominantly based in a London office. The RCSLT also has offices in Belfast, Edinburgh, and Cardiff.

Our mission is to improve the lives of people with communication and swallowing needs by facilitating and promoting research, producing guidance, holding events, and influencing government. We aim to promote better education and training for speech and language therapists and provide information to our members and the public about speech and language therapy.

The role

As Communications and Engagement Officer (Social Media), you’ll play a key role within our Content and Engagement team, helping to deliver high-quality communications that inform, inspire and engage our members, the public and colleagues across the organisation.

You’ll take the lead in managing and growing our social media presence, creating compelling and engaging content that connects with our audiences and supports our organisational objectives. Working in line with our social media strategy, you’ll oversee day-to-day activity across our channels, identify opportunities to increase engagement, and use insights to continuously improve performance. Alongside social media management, you’ll be responsible for writing, editing, proofreading and publishing a wide range of content across digital and print platforms. From website updates and member communications to campaign materials and digital resources, you’ll ensure content is accurate, accessible, engaging and aligned with our brand and tone of voice.

To thrive in this role, you’ll combine strong technical communications skills with creativity, attention to detail and excellent organisational abilities. You’ll be confident managing multiple priorities and meeting deadlines while bringing an improvement-focused mindset that seeks out new ways to enhance content, strengthen engagement and streamline processes.

Hours and Contract: Full-time, 35 hours per week, 12-month fixed-term contract (maternity leave cover).

Location: London-based/hybrid (you must be able to attend the London office at least twice per week).

What we are looking for

We’re looking for a creative and proactive communications professional with experience delivering engaging content across a range of digital channels. You’ll have a strong track record of managing and growing social media platforms, creating compelling written and multimedia content, and using audience insights and analytics to inform your approach. An excellent writer and editor, you’ll be able to translate complex information into clear, accessible and engaging content for different audiences. You’ll be confident working collaboratively with colleagues and stakeholders, advising on communications best practice and managing multiple priorities to meet deadlines.

Experience using design and content creation tools such as Canva, Photoshop and Premiere Pro is essential, while knowledge of web accessibility, content management systems and the charity, membership or not-for-profit sector would be an advantage. Above all, you’ll be highly organised, detail-oriented and motivated to continuously improve, with a commitment to inclusion, collaboration and delivering high-quality communications that make an impact.

What we can offer you

• A competitive starting salary
• Generous annual leave entitlement
• Excellent staff training and development opportunities
• Supportive and flexible working environment, including hybrid working arrangements
• Generous pension scheme
• Life insurance cover
• Season ticket loan scheme
• Eye care voucher scheme
• Family-friendly employer, including enhanced maternity and paternity leave
• Cycle-to-work scheme
• Access to an employee assistance programme and more!

For further information and to apply, please visit our website via the Apply button.

Closing date: 9am on Monday, 6 July 2026.
Interview date: w/c 13 July 2026 (virtual Teams call). 

We are committed to a fair, transparent, and inclusive recruitment process. All applications are handled with strict confidentiality to protect your privacy and encourage openness throughout the process.

The RCSLT is committed to fostering an inclusive and equitable workplace where everyone feels valued and a sense of belonging. We aim to embed equity, diversity, and belonging practices throughout our recruitment and selection procedures. We strive to ensure everyone is valued equally for their contribution, experience, knowledge, and skills. We welcome applications from candidates of all different backgrounds.

Icon, the Institute of Conservation, is a charity and professional membership organisation dedicated to safeguarding cultural heritage and championing the value of conservation. As a key member of our small, dedicated team, you will be instrumental in delivering the accurate, timely and compliant administration of Icon’s membership services.

The Membership Administrator is a core operational role responsible for delivering the accurate, timely and compliant administration of Icon’s membership services, whilst ensuring a consistently high standard of customer service to members and stakeholders.

About the Role

The post-holder will oversee day-to-day membership processing, maintain CRM integrity, administer subscription cycles, coordinate diaries and meetings relating to membership governance and committees, and ensure consistent, high-quality administrative support across the organisation. They will act as a key point of contact for member enquiries, demonstrating a proactive, helpful and solutions-focused approach to deliver a positive membership experience.

This role is based at Icon’s office in Clerkenwell, London. Icon operates a hybrid working policy, which requires staff to be in the office at least two days per week, with the flexibility to work remotely for the remainder.

The post-holder will report directly to the Marketing and Membership Manager.

Age UK Bromley & Greenwich is an independent local charity supporting older people across both boroughs. We work to enable, support and connect older people, promote independence and wellbeing and ensure their voices are heard.

We are looking for an Information & Advice Triage Worker to be the first point of contact for older people, carers and their families seeking support.

About the role

This role is central to our Information & Advice service. You will provide high-quality initial information and guidance, assess urgency and risk, and ensure people are directed quickly and appropriately to advice services, support services or partner organisations.

You will often be the first person someone speaks to, so a calm, empathetic and professional approach is essential.

Key responsibilities

• Act as the first point of contact for enquiries, mainly by telephone, with some face-to-face and email contact

• Provide accurate information on issues affecting older people including benefits, housing, care, health and local services

• Carry out structured triage to identify needs, priorities and risks

• Manage expectations clearly and sensitively

• Identify safeguarding concerns and follow organisational procedures

• Make timely referrals to internal services and external partners

• Maintain clear professional boundaries while offering a warm, person-centred response

• Record all contacts accurately and promptly on the organisation’s CRM system

• Maintain clear, concise and professional case notes

• Ensure confidentiality, consent and data protection requirements are met

• Work closely with advisers, service coordinators and partner agencies

• Take part in team meetings, supervision and training

• Keep knowledge up to date on welfare benefits, services and local provision

• Promote Age UK Bromley & Greenwich services positively and professionally

About you

Essential

• Experience in frontline information, advice, triage or high-volume customer contact work

• Confidence handling calls from people who may be distressed, anxious or frustrated

• Strong listening and questioning skills

• Ability to assess urgency and risk and take appropriate action

• Clear verbal and written communication skills

• Experience using a CRM or case management system

• Good general IT skills including email and Microsoft applications

• Understanding of confidentiality, safeguarding and professional boundaries

• Awareness of issues affecting older people and carers

• Commitment to equality, diversity and inclusion

• Empathy, patience and a non-judgemental approach

Desirable

• Experience in the voluntary sector or health and social care

• Knowledge of welfare benefits, housing or adult social care

• Experience of face-to-face advice or reception-based work

• Knowledge of local services in Bromley or Greenwich

What we offer

• 27 days annual leave plus bank holidays (pro rata), including two days over Christmas

• Pension scheme with 5% employee and 3% employer contributions

• Employee Assistance Programme offering 24/7 support

• Supportive team environment with training and development opportunities

If you want to play a vital role in helping older people feel heard, supported and confident accessing the right help, we would love to hear from you.

Our client is a young, growing grant‑making charity dedicated to transforming mental health support for young people aged 8–30yrs across the UK. The Trust  invests around £8m each year in services and research that prevents and treats anxiety and depression, strengthens the evidence base for what works, and helps proven approaches reach the young people who need them the most.

Prospectus is delighted to be  recruiting a Senior Grants Manager to join its small but busy and experienced team, in this key role based at lovely offices in Central London.

The role:
The Senior Grants Manager will play a leading role in the design, assessment and management of our funding programmes. Reporting to the Head of Grants, this role will lead the assessment of complex proposals, manage a varied portfolio of grants, build strong relationships with grantees and partners, and contribute to shaping the Trust’s grant-making strategy and growing their expertise in youth mental health. This is an exciting opportunity for an experienced grants professional ready to step into a more senior role to contribute to shaping of the Trust’s  grant-making and make an impact in an important field.

This role will make a significant contribution to the delivery of the Trust’s objectives. The primary aim of this role is to bring senior grant-making expertise and knowledge to the team, in addition to growing the Trust’s expertise in the field of youth mental health.

This is an opportunity to work with and support a wide range of organisations, individuals. It will involve designing and delivering funding calls, managing relationships with grantees and exercising sound judgement, whilst capturing learning to inform future decision making and strategy. There will also be an important database and reporting aspect to this role, where accuracy and process management expertise will be essential.

The role is full-time and will be primarily office based at lovely offices in Central London. 

The person:
The successful candidate will have substantial grant-making experience alongside previous exposure to the thematic aspects of the Trust’s work on young people’s mental health and wellbeing. Exposure to research and/or impact measurement tools and methodologies will also be very useful.

This role would be suited to an adept grant‑maker who brings strong sector awareness and is energised by continuously deepening their understanding of youth mental health. Thoughtful, analytical and highly organised, this person will be a collaborative self-starter in addition to having excellent communication skills.

Team work, professionalism and accuracy are all keys to success in this role so evidence of having worked in high paced and busy teams, in similar areas of work will be very important, in addition to being able to work independently and to manage your own time.

Our client  believes that a greater diversity of ethnicity, gender, disabilities, religions and sexual orientation, in addition to views, skills, and approach make for a more successful team. They actively encourage applications from people with as diverse backgrounds as possible to achieve this aim.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. 

 

We are Living Streets, the UK charity for everyday walking.

We want to create a nation where walking is the natural choice for everyday, local journeys; free from congested roads and pollution, reducing the risk of preventable illnesses and social isolation. We want to achieve a better walking environment and to inspire people of all generations to walk and wheel more.

The postholder will lead and grow relationships that help make walking/wheeling a safe and accessible choice for people across Scotland. . The role will ensure that partnership activity is aligned with national and local priorities for active travel, Living Streets’ strategy and delivers clear benefits for people and places. The role will also manage our Team Leader Scotland and programmes in Scotland.

Living Streets is committed to safeguarding and promoting the welfare of children, young people and adults at risk; and expects all our staff and volunteers to share this commitment. Applicants will be subject to background and criminal records checks as relevant to the job role.

Living Streets is committed to being an equal opportunities employer and welcomes applications from people of all backgrounds and experiences.

Closing date: Thursday 2 July 2026, Midday (12PM)

Interviews: Tuesday 14 July and Wednesday 15 July (after 13:00)

The Philharmonia is seeking to appoint a Box Office and CRM Manager to lead the management, development and optimisation of the Orchestra’s CRM strategy, systems and audience experience. The roles focuses on ensuring a seamless customer journey while overseeing the effective operation of the Box Office and the ongoing development of Tessitura.

This is a key role overseeing both the day-to-day operation and strategic development of the Philharmonia’s Box Office and CRM function. The successful candidate will play an important role in developing ticketing and customer strategies that maximise sales income, improve conversion and enhance the audience experience.

As a public facing member of staff, the Box Office and CRM Manager will be a key representative of the Orchestra, ensuring customers receive a welcoming, efficient and accessible service whether booking online, by phone or in person. A proven track record of delivering excellent customer service is therefore essential.

The role will also lead on the effective management and ongoing development of Tessitura, supporting audience insight, segmentation, reporting and customer journeys across the organisation. Working closely with colleagues across Marketing, Development, Finance and Concerts, the successful candidate will help ensure that customer data is used effectively to support audience growth, income generation and informed decision-making.

Previous experience of using Tessitura is essential. From hall dressing and campaign set-up to system optimisation, reporting and user support, this role will be one of the Orchestra’s lead Tessitura users. Experience of working within a Tessitura consortium would be advantageous.

Key Responsibilities

Strategic planning and implementation:

• Work closely with Marketing and Development colleagues to develop and implement CRM strategies that support audience growth, income generation, membership retention/acquisition and fundraising objectives

• Develop customer journeys, audience segmentation and data-led approaches that improve conversion, retention and engagement across the customer lifecycle

• Support the development of sales forecasts, benchmarks and performance analysis, providing insight to inform campaign planning, pricing and decision-making

• Work with Marketing colleagues to develop and implement promotions, campaigns and tracking mechanisms

• Identify opportunities to improve efficiency, increase conversion and enhance the customer experience through CRM optimisation, automation and process improvements

• Ensure CRM processes, reporting and audience data support the Orchestra's strategic priorities and audience engagement goals

• Work with the Friends team to ensure membership schemes are effectively structured, maintained and optimised to support recruitment, retention and income growth

Project Management:

• Oversee the day-to-day operation of the Philharmonia's Box Office across all performances and events

• Lead ticket sales activity across all channels, ensuring a smooth and efficient booking experience for customers

• Act as a senior point of contact for customer enquiries, complaints and complex ticketing issues

• Lead on set up and implementation of new seasons, events and sales activity

• Ensure events, pricing structures, memberships and ticketing offers are accurately implemented and maintained within Tessitura

• Maintain high standards of data accuracy and integrity across Box Office and customer records

• Review and improve Box Office procedures and customer-facing processes to support operational efficiency and customer satisfaction

• Champion accessibility across all ticketing and customer service activity

Leadership & Management:

• Work with the Senior Data & Audience Insight Manager as Tessitura co-lead for the organisation, helping to shape CRM best practice and development

• Develop and deliver training for staff across departments to ensure confident and effective use of Tessitura and Box Office activities

• Create and maintain clear documentation, processes and guidance to support the consistent use of CRM systems across the organisation

• Ensure organisational compliance with relevant legislation and industry standards, including GDPR, PCI and data protection requirements

• Keep abreast of developments in Tessitura, CRM, ticketing and audience engagement through professional networks, training and sector events, sharing knowledge and recommendations across the organisation

• Champion best practice in customer service and audience experience, promoting a culture that prioritises welcome, accessibility and continuous improvement

Skills and Qualifications

Essential

• Minimum three years' experience in a CRM, ticketing, audience data or related role

• Advanced knowledge and practical experience of Tessitura

• Experience managing and maintaining CRM systems and customer databases

• Experience producing audience analysis, reporting and business insight

• Strong understanding of customer relationship management principles

• Excellent attention to detail and commitment to data accuracy

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Ability to explain technical concepts to non-technical colleagues

• Ability to manage multiple priorities and meet deadlines

• Commitment to delivering outstanding customer experiences

• Interest in music, culture and the arts

• Willingness to work evenings and weekends

Desirable

• Experience of implementing CRM upgrades or major systems projects

• Experience working within a Tessitura consortium

• Experience of customer journey mapping and audience segmentation

• Experience of marketing automation and CRM-driven campaign delivery

• Experience working within an arts, cultural or performing arts organisation

• Knowledge of accessibility best practice within ticketing and audience services

Role Overview 

Your focus is supporting the CEO by managing their diary, scheduling meetings, and ensuring board papers are prepared and distributed on time. You also assist the Senior Leadership Team (SLT) with meeting coordination and follow-up actions. Alongside this, you provide essential HR and compliance administration, helping maintain accurate records and supporting smooth people processes. You’ll keep systems organised, so information is easy to find, and decisions are based on reliable data. 

Key Responsibilities 

CEO Support 

• Manage the CEO’s diary and schedule meetings. 
• Prepare agendas and meeting packs for CEO and SLT meetings. 
• Distribute board papers and track related actions. 

SLT Support 

• Coordinate SLT diaries and meeting logistics. 
• Take and circulate meeting notes, track actions and deadlines. 
• Maintain organised document storage in Office 365 and SharePoint. 

HR and People Administration 

• Support the Head of Finance and Administration with HR processes. 
• Assist with recruitment admin: scheduling interviews, candidate communication, and onboarding checklists. 
• Maintain personnel files and training records.
• Track compliance requirements: DBS checks, right-to-work documentation, policy acknowledgements, and mandatory training logs. 
• Issue new contracts and set new employees on the system 
• Full management of our employees HR portal 
• Maintain central trackers for actions and deadlines. 
• Handle routine admin tasks: filing, scanning, letters, and data entry. 
• Support basic finance & admin (e.g., chasing approvals, filing documents). 

Essential Criteria 

• Proven admin experience in a busy office environment. 
• Ability to take accurate meeting minutes and produce clear action logs. 
• Experience with HR and recruitment administration. 
• Experience using HR software or applicant tracking systems. 
• Strong organisational skills and attention to detail. 
• Excellent written communication skills. 
• Confident using Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint). 
• Ability to handle confidential information with discretion. 
• A collaborative team player who builds positive relationships. 
• Comfortable managing multiple priorities and deadlines. 

Desirable Criteria 

• Experience working in a charity or non-profit organisation. 
• Familiarity with safeguarding and compliance processes. 
• Knowledge of basic finance administration or purchase order systems. 
• Understanding of GDPR and data protection principles. 
• Interest in supporting positive organisational culture and staff wellbeing. 

We are committed to being an equal opportunities to being an Equal Opportunities Employer and welcome applications from all sections of the community. If you require any reasonable adjustements during the rectruitment process, please let us know when applying.

At Thomas Pocklington Trust, we’re promoting equality and inclusion for blind and partially sighted people in every aspect of society. One of our many missions is to establish Sight Loss Councils across the UK, to tackle local issues and work with businesses and service providers to improve the accessibility of their services.

We are looking for an SLC Coordinator to join us and continue to grow the scope and presence we have already established in the Yorkshire and Humberside region. We are open to considering candidates wishing to work up to 36 hours per week. The salary will be pro rata for roles of less than 36 hours per week. 

About the role

The key purpose of the Coordinator role is to support the Senior Engagement Manager to deliver regional Sight Loss Councils across Yorkshire and Humberside and to engage with blind and partially sighted people across the region.  We currently have three Sight Loss Councils (SLCs) in this region, so the postholder will be expected to work alongside the Senior Engagement Manager and coordinate the SLCs’ activity, focusing on the retention of the volunteers engaged and ensuring the projects and work they are involved in continue to be successful.

About you

You will have the passion and ability to use your lived experience to influence change, for the benefit of blind and partially sighted people. As an experienced Coordinator, you will engage and support Sight Loss Council members in the implementation of the region’s business plans to bring about change across transport, health and the built environment, as well as areas of local interest such as arts and culture or retail.

You will be a self-starter and work well on your own but will also enjoy being a part of a national team working across the country, with whom you can learn from, as well as share good practice with. Ideally you will need to live within the Yorkshire and Humberside region, as there will be travel within the region every week.

We are looking for a proactive and highly organised Legal executive assistant to support legal counsel and the wider team. This is a fast-paced role where you’ll manage the legal inbox, coordinate correspondence, and provide essential administrative support to ensure efficient day-to-day operations.

You will handle diary management, meeting coordination, drafting routine correspondence and maintaining accurate records across internal systems. Using sound judgement and initiative, you’ll prioritise queries, resolve issues, and escalate more complex matters where needed.

You will also support document management, property and charity related processes, and ensure legal records, databases, and SharePoint files are accurate and up to date. This role is ideal for someone detail-oriented, collaborative, and motivated to contribute to a positive, values-driven environment.

About Girlguiding

Girlguiding is the UK’s largest youth organisation dedicated completely to girls. We’re over 300,000 Rainbows, Brownies, Guides and Rangers, who come together to laugh, learn, explore and have adventures, in communities across the UK and virtually. We're almost 80,000 volunteers who make guiding happen by giving time, talent and enthusiasm. Girls can do anything. We’re a powerful collective voice – with girls, led by girls – changing the world for the better.

Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. We are proud to work with a number of organisations who support us to create and maintain a culture that celebrates diversity and champions inclusion in the workplace. We welcome applicants from all backgrounds.

Girlguiding operates a hybrid working arrangement where office based staff are required to attend the office on average two days a week, or 40% of working time across the year. Location allowance is payable to those who work in accordance with our hybrid working model. We’re committed though to supporting our staff to achieve a good work-life balance and offer flexible working options wherever we reasonably can. All staff are required to carry out our online health and safety training and complete a DSE risk assessment to ensure we can provide the support you require. 

We strive to ensure our recruitment processes are accessible to everyone. If you would like to receive any information in a different way or would like support in helping you to apply, please get in touch with us.