Jobs in England

About the Role

This is a fantastic opportunity for a skilled line manager with experience in general welfare advice to join Sufra NW London. In this highly rewarding role, you will oversee the delivery of services that can measurably change lives by providing quality advice and support to those most in need. 

You will manage our team of advice staff and volunteers to deliver high quality advice, information and welfare support to guests on a range of topics including benefits, housing, debt and immigration issues. An additional focus will be on establishing clear pathways for referring guests to external services, and managing volunteers to triage, signpost and refer guests to other forms of welfare support.

The advice team consists of paid staff and support volunteers.  This year will be dedicated to consolidation of the service, ensuring that we are fulfilling our core mission to the highest standards.  We are also hoping to launch our immigration advice service, providing guests with a first point of contact for their immigration needs and smooth referral pathways to specialist advice.  Finally, our OpenARMs programme will be launching workshops for our refugee and asylum-seeker communities. 

You will work closely with the Senior Leadership Team, especially Head of Advice at Sufra to support the implementation of new initiatives, and the expansion of our information and advice services to enhance our efficiency and impact.

The post holder will be a highly articulate and proactive individual with good welfare advice knowledge, 3+ years delivery experience in managing a charity team, strong service management skills, as well as experience managing staff and volunteers. The ideal candidate will have up-to-date knowledge of the welfare system, immigration and safeguarding protocols. They must also have demonstrable experience using a case management system, adhering to advice standards and be able to manage a diverse workload and work under pressure. 

This is an immensely rewarding role working in a dynamic charity built on an ethos of sharing, hospitality and inclusivity. We are looking for an exceptionally committed individual who is willing to go the extra mile and has flexibility to work during evenings and weekends if necessary. As this is a frontline role, you will be required to work on site at least 2 days per week. 

We offer a wide range of employee benefits including:

Excellent annual leave entitlement 
Pension scheme
Employee Assistance Programme
Death in Service benefit 
Flexible working
Opportunities for training and professional development

Key Responsibilities

Advice Services

• Manage the advice service by overseeing and supporting volunteers and advice staff at our Community Wellbeing Service and Foodbank including setting objectives, managing performance and providing feedback during supervisions.
• Hold a small case load of advice guests, supporting them to achieve their aims
• Maintain a high quality service by ensuring that the advice team and volunteers are working to agreed standards and delivering against realistic grant agreements from funders.
• Use our case management software to report on cases and outcomes to support funding applications and remain compliant with funding needs.

Service Development

• Work with the Senior Leadership Team to develop, expand and improve Sufra’s information and advice services in alignment with our 2030 strategy.
• Carry out ongoing review of existing service delivery procedures.
• Undertake quality assurance including case checking and quality of advice audit.
• Identify the training needs of advice staff and volunteers through support, mentoring and supervisions.
• Ensure colleagues and relevant stakeholders are informed of changing legislation and social policy updates.
• Improve the case management systems to ensure it is fit for purpose.
• Work within the Advice Quality Standard (AQS) framework, ensuring that all policies and procedures are up to date for future assessments

Volunteer Management

• Develop, review and implement key policies and procedures to better equip Advice Volunteers to fulfil their role.
• Provide induction, support and supervision to enhance the quality standard of the service and contribute to the personal development of volunteers.
• Foster a positive working environment that maintains high morale and supports Advice Volunteer retention and regular participation.

Budgets, Monitoring & Evaluation

• Support the Senior Leadership Team in setting service budgets, updating policies, and monitoring spending in line with reporting and budgetary requirements.
• Ensure appropriate systems are maintained for recording statistics and outcomes.
• Provide regular and timely monitoring reports on service outputs, outcomes and expenditure.
• Collect regular feedback and conduct surveys from relevant stakeholders to inform ongoing improvements to the Advice Service.
• Contribute to strategic development by setting action plans in line with agreed Business Plans and keeping teams accountable to Action Plan goals.

Other

• Ensure the advice team are working in adherence to organisational policies and procedures.
• Undertake any other reasonable duties to support the operations of the charity. 

Ruils is run by, and for, Disabled people. We exist to remove the barriers that prevent Disabled people from living independent lives. Our vision is a society where all individuals have choice and control to live independently. We provide information, advice, advocacy, befriending and activities to our clients and their families.

We are working with partners to deliver Health in Your Hands, a programme focused on preventing long-term conditions and reducing health inequalities. This is a unique and rewarding opportunity for you to work one-to-one with clients to effect change whilst also having a positive impact on the wider system.

Duties and responsibilities

• Provide basic health checks (full training provided) and practical health and wellbeing support to residents in the community, escalating concerns to appropriate health professionals where required.
• Work one-to-one with residents, supporting them to make informed choices and set goals that reflect what matters to them.
• Connect people to services and community activities and support.
• Manage a varied caseload effectively.
• Maintain accurate records and contribute to the development of the service by sharing outcomes, insights and gaps in local service provision.

We are looking for someone who has:

• A strong commitment to reducing health inequalities, promoting inclusion, and working with residents in a person-centred way.
• Experience of supporting individuals with complex needs, including providing information and support to access services.
• The ability to work compassionately and non-judgmentally, actively listening and building trusted relationships.
• Experience of partnership and collaborative working, with the ability to build effective relationships across voluntary and statutory organisations.
• A working understanding of the wider determinants of health, including the impact of inequality on health and wellbeing.
• Strong communication, organisational and digital skills, including accurate record-keeping, good attention to detail, time management, and confidence using IT systems such as databases, Word and Excel.

What we can offer you:

• A vibrant and interesting work environment – every day is different.
• An experienced and supportive leadership team.
• Training and development opportunities.
• Flexible working.
• Kind and caring colleagues who work as a team.
• A cycle-to-work scheme.
• An employee assistance programme (EAP).

For further information, to download the full job description and person specification and to apply, please visit our website via the Apply button.

Closing date: 30th April 2026, with face-to-face interviews taking place during the week commencing 11th May 2026.

We operate a Guaranteed Interview Scheme; we will guarantee an interview to all Disabled applicants who meet the essential criteria for the post. Please state in a cover email if you wish us to consider you for this Guaranteed Interview Scheme.

Barnardo's is seeking an empathetic and child led individual who can work within a dynamic and fast-paced environment using their strong organisational, communication and time management skills to support children in the secure estate.

This part-time position (Children's Rights and Advocacy Worker – Project Worker 2) is based within Oakhill Secure Training Centre, which accommodates children aged between 12-18 years, who are in custody, either sentenced or on remand.  Barnardo's refers to Young Offender Institutions (YOI) and Secure Training Centres (STC) as the ‘Secure Estate'.

Barnardo's is commissioned by the Ministry of Justice (MoJ) to provide an Independent Children's Rights and Advocacy (ICRAS) Service to children accommodated in a secure setting. The service is known to children as Barnardo's: Your Rights, Your Voice, and currently works within  four Young Offender Institutes,  one Secure Training Centre and one  Secure Children's home. The ICRAS service is child led and independent of the secure estate; our service is delivered within Oakhill STC to ensure children can freely access support for a range of issues linked to their needs, rights & experiences of custody, resettlement, and safeguarding.  As such this is a child-facing service, and at times involves lone working in the establishments, so we are seeking someone who can see the child, not the offence.

We hold ‘voice' at the heart of all we do, therefore we feel the role is best described by someone who is currently working in this sector: “The role is a Children's Rights and Advocacy role, which means it is our job to empower the children we work with and help them to understand that what they think, what they feel and what they want, really matters. We can speak on behalf of children to ensure their voice is heard and we also have the opportunity to help them to find the tools and confidence to raise their voices for themselves.  Advocacy and Children's Rights support is particularly crucial in the secure estate because children are away from home, family and champions, and also because children in secure estate are some of the most vulnerable children in society; they have often faced considerable adversity, disadvantage and discrimination prior to arriving into custody and they might not, therefore, be equipped with the skills needed to articulate their concerns. Through the work you do with a child such as  simply helping them make contact with friends or family on the outside, to helping them with concerns they may have in relation todiscrimination, resettlement or safeguarding issues, you  may be the one person telling them that  they matter for the very first time.”

The position (Children's Rights and Advocacy Worker – Project Worker 2) is line managed by a Team Manager, reporting to an off-site manager. The post holder will need to be able to work autonomously, working to the requirements of the contract and the regime of the STC. The secure estate is a highly structured environment; as a Barnardo's service we deliver independent advocacy and support for a range of issues, whilst still having to follow and adhere to this structure.

This role includes lone working in this challenging secure environment. It is, therefore, critical that the successful candidate can follow guidance and policy and is able to take proactive and individual responsibility to understand and access the service support mechanisms.  This role requires the worker to be onsite for their contracted hours, working remotely only for occasional training or meetings. The advocacy team work on a rota system with set hours each week, which includes weekends and bank holidays. Applicants should also be aware, that due to the nature of working within secure estate, the vetting and induction process can take several months to complete.

When completing your application please refer to your skills, knowledge and experience in relation to the Additional Information, Person Specification and Job Description document. This should be done with an understanding of the context of the service described, including advocacy and safeguarding.  

This is a part-time vacancy with 25.5 hours available per week.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. 

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. 

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application. 

The Housing Needs Service is integral in effectively preventing homelessness and supporting service users into permanent and sustainable accommodation. The Housing Needs Service involves working collaboratively with other internal services, including the Resettlement Team, the Employment Service, the Housing Solutions Service and Passage House Assessment Centre, to assess the housing needs of service users and identify appropriate accommodation options.

This service is key part of the No Night Out service (NNO), an innovative model that provides rapid intervention and support for individuals at imminent risk of rough sleeping for the first time. Service users are provided with emergency accommodation, assessed by the Housing Needs Service and supported to view and sign up for Private Rented Sector properties within a target timeframe of 14 days. The Housing Needs Service works closely with the Resettlement Team to achieve successful outcomes within this prevention service.

The Housing Rights Worker will provide high-quality housing advice, advocacy and casework support to individuals and communities experiencing homelessness, housing insecurity or other housing-related problems. You will empower clients by delivering practical solutions and helping them understand and exercise their statutory rights, while contributing to the organisation’s objectives of preventing homelessness and improving access to safe, secure housing.

The Housing Rights Worker is required to:

• Prevent homelessness wherever possible by supporting clients to understand and exercise their legal and statutory housing rights.
• Provide specialist housing advice, advocacy and casework support to individuals experiencing homelessness, housing insecurity or housing-related difficulties.
• Working collaboratively with the Intervention Worker’s caseload of clients, ensuring high-quality client-centred support.
• Represent and advocate on behalf of clients in dealings with landlords, local authorities and other statutory or voluntary agencies.
• Sourcing suitable accommodation options, including shared and private rented accommodation, particularly for single people under 35 affected by Shared Accommodation Rate restrictions.
• Empower individuals and communities by increasing awareness of housing rights, entitlements and available support services.
• Contribute to the development and improvement of housing advice services.

Main Duties

Housing Advice & Casework

• Provide advice on homelessness legislation, housing law, tenancy rights, housing debt and welfare benefits impacting housing affordability.
• Support under 35s to access sustainable housing solutions, addressing affordability barriers and landlord engagement.
• Assisting Housing Need workers with preparing clients for viewings, tenancy sign-ups and moving into accommodation.
• Identify and advocate on the client’s behalf to address concerns relating to property condition, safety and housing standards.
• Represent and advocate on behalf of clients in dealings with landlords
• Negotiate with landlords, housing providers and local authorities to prevent eviction or resolve disputes.

Partnership & Multi- Agency Working

• Build relationships with private landlords and letting agents to increase access to suitable shared housing and private rented accommodation for people under 35.
• Work creatively to overcome barriers faced by young single people in accessing accommodation
• Work proactively with landlords and letting agents to ensure they understand and adhere to their legal responsibilities, including tenancy management, notice procedures, and statutory obligations.
• Encourage early resolution of disputes between landlords and tenants to prevent escalation and homelessness

Community Engagement & Outreach

• Work collaboratively with community groups and partner organisations.
• Build and maintain effective working relationships with local authorities, housing associations, supported accommodation providers, and voluntary sector partners.
• Participate in multi-agency meetings and case conferences.
• Empower individuals and communities by increasing awareness of housing rights, entitlements and available support services.
• Deliver workshops, information sessions and outreach activities to raise awareness of housing rights and housing options.​

Service Development

• Provide feedback on emerging housing trends affecting under 35s and other client groups.
• Assist with reporting and meeting service targets.
• Contribute to the development and improvement of housing advice services.
• Develop accessible information resources tailored to young people
• Promote good practice within the private rented sector and encourage responsible landlord engagement.

HR Administrator (Patients and Carers)
£29,768 - £32,646 pa, plus excellent benefits
London (including flexible working) but will require occasional travel across the UK
Permanent

Are you an organised, people-focused administrator looking to make a meaningful impact? The Royal College of Psychiatrists is seeking a Human Resources Administrator (Patients and Carers) to join our HR Team and play a vital role in supporting and empowering people with lived experience of mental health services.

As HR Administrator (Patients and Carers) you will provide high-quality administrative support across the full recruitment and onboarding journey for our patient and carer workforce. You will help ensure that every interaction is handled with respect, dignity, and care - reflecting the

College’s commitment to trauma-informed, inclusive practice.

Alongside this specialist focus, you will also act as a generalist HR Administrator within the wider HR team. You’ll be a key point of contact for HR queries, ensuring colleagues, candidates, and external partners receive a helpful, professional, and responsive service.

If you are looking for an excellent opportunity to develop your HR career within a respected professional membership organisation, we look forward to hearing from you.

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.

We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit.  We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

We will provide appropriate reasonable adjustments for candidates who may have a disability.

We only recruit the best and in return for your commitment the College offers an attractive salary and benefits.

We operate a hybrid working model of onsite and working from home/remote, which helps to ensure a flexible work life balance.

We welcome applications from all sections of the Community.

The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 19,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and, in 2019, was named Charity of the Year in the European Diversity Awards.

Closing date: 28 April 2026.

Interviews: 18 May 2026.

CUF wants to build flourishing communities and tackle poverty, by partnering with churches and groups all over England, and we are looking for a Philanthropy Manager to shape and grow a major gifts programme which has been identified as a key opportunity for growth. You’ll be working closely with our Head of Fundraising and Communications in a small team that values fundraising creativity, and has some great partnerships and resources for you to build on.

We’re seeking a motivated self-starter, with a track record of initiating, managing and developing relationships with high net worth individuals and grantmaking bodies, and securing 5 figure donations and grants.

You will find, and nurture relationships with, philanthropists and non-statutory grant-makers. Some of these will be existing donors, and warm prospects, and others you will identify by research (we’ll provide some administrative help). You’ll also engage with Trustees, and senior staff, to identify and nurture Christian philanthropists and grant body decision-makers within their spheres of influence.

You’ll develop cases for support and write funding applications (helped by the wider staff team) and will build a robust income pipeline based on relational asks, including in person. Stewardship is key, so we want a skilled communicator with great organisational skills. You’ll have a passion for local social action, and will thrive in our collaborative team culture.

How to apply

For an informal conversation about this role and for more information, please contact our Deputy CEO, Adam Edwards (please see job pack for details). 

To apply, please email an up-to-date CV and covering letter (we will only shortlist CV’s with a covering letter!) outlining your relevant skills and experience as relating to the responsibilities and person specification to: HR Officer (please see job pack for details).

Closing date: 5:00pm on Monday 1st June with interviews to be held on 16th June; whether online or in person to be confirmed.

Main Duties

 Buildings and Facilities Management

• Manage the day-to-day operation of the Passage’s buildings ensuring they are safe, secure, accessible and fit for the services provided to our clients. 
• Oversee the Facilities Management team to ensure the fabric and systems of all the charity’s buildings are maintained in line with statutory and regulatory standards. 
• Work with the Facilities Management team to (i) oversee planned preventative maintenance and improvements to all of The Passage’s sites (ii) oversee and support the team to provide a quick, reliable response to maintenance and repair requests. 

Health and Safety 

• Act as the lead and Responsible Person for Health & Safety (H&S) across the organisation including risk assessments, accurate and timely recording of health and safety issues, carrying out audits and investigations as necessary.
• Respond to any reported H&S risks, prioritising any reported risks with a significant potential for harm. 
• Ensure The Passage is compliant with all relevant H&S statutory, regulatory and legislative requirements, including but not limited to: Fire safety; Gas, Electrical and Water safety; Asbestos management; RSH regulations.

Relationship Management (Contractors and Suppliers) 

•  Ensure relationships with key services suppliers are well managed by the Facilities Management team. Work with the team to monitor the quality and timing of external contractors’ work and to address any shortcomings promptly. 
• Ensure that all contracts for ongoing work and for one-off pieces of work are awarded in full accordance with The Passage’s procurement policy, ensuring best value for money and high-quality delivery. Together with the Facilities Management team, ensure contractors conduct themselves professionally and respectfully whilst attending any of the Passage’s locations and to ensure they follow our safeguarding policy at all times.

Teamwork and Line Management 

• Line manage the Facilities Management Co-ordinator with an emphasis on supportive communication, skills development and progress towards personal objectives, including his line management of other members of the team.
• Develop positive relationships with all other teams at The Passage’s multiple sites and promote practices to reduce the need for repairs and replacements. 

Financial 

• Develop and manage the Facilities Management budget, including capital spend, monitoring spending against budget and explaining variances. 
• Support business planning through accurate forecasting and long-term planning of major financial spending.
• Ensure value for money and effective financial control across all areas of responsibility. 

General Responsibilities 

• Working with your Line Manager, develop your role to keep pace with The Passage’s plans and ambitions; participate in regular supervision and annual appraisal and to lead in identifying your own development and training needs. 
• Represent The Passage in a professional manner at all times, carrying out your role to a high standard, and to always work in accordance with the aims, values and ethos of The Passage.
• Make sure The Passage’s policies are followed within Buildings & Facilities Management, particularly those for Safeguarding, Health and Safety, Data Protection and Equality and Diversity. 
• To participate in meetings, training and other events as required. 
• Undertake any other duties that may be required which are commensurate with the role. 

Desired Experience

• E1 Proven experience in leading a Buildings and Facilities Management function, including effective management of external contractors. 
• E2 Experience of developing and getting the best from a small team.  
• E3 Experience of effectively managing budgets.  
• E4 Experience of playing leading role in major projects as well as day to day operations.

Desired Knowledge

• K1 Strong understanding of Health and Safety and other legislative and regulatory requirements, ideally gained in an environment providing residential accommodation.  
• K2 Professionally recognised Health & Safety and/or Buildings and Facilities Management qualification (eg IWFM, NEBOSH, IOSH). 

We will transform Benton End into a vibrant, accessible and sustainable arts and learning centre, reimagining the radical spirit of Sir Cedric Morris and Arthur Lett-Haines’s art school and garden legacy.

This commission covers the Development Phase of a Heritage Fund-supported capital project and the period during which the Delivery Phase application is being assessed. The Fundraiser will collaborate closely with the client team, project manager and stakeholders throughout.

The redevelopment of Benton End seeks to:  

• Conserve and restore the Grade II* listed house and associated gardens structures  
• Create inclusive and accessible facilities for learning, exhibitions, and residencies  
• Respect and celebrate the site’s layered heritage, including its significance in queer history  
• Embed sustainability and environmental responsibility in all design choices  
• Enable operational and financial sustainability through a mixed-use business model

The fundraising consultant will be responsible for raising a total of £2.7m by December 2027. This comprises £1.8m in gifts or pledges in order to match-fund The National Lottery Heritage Fund’s Delivery Phase grant of £2.65m; and the remainder to support additional output costs at Benton End.

The consultant will be expected to lead on the following areas:

• Review the Fundraising process for the Development Phase of the project in partnership with the client team
• Review the existing Fundraising Strategy submitted to the Heritage Fund (see tender pack)
• Re-develop, update and deliver a comprehensive Fundraising Strategy to achieve the necessary match funding for the Delivery Phase of the project including phased targets, pipeline planning, and approach methodology
• Identify potential funding sources, including charitable trusts and foundations, major individual donors, philanthropic legacy leads (including those with interests in art, horticulture, LGBTQIA+ causes, and regional heritage), corporate supporters and in-kind contributors
• Cross check all potential funding sources and potential prospects with the client team, paying particular attention to the Garden Museum’s other fundraising programmes, existing funders and live/upcoming campaigns
• Produce a detailed fundraising plan with goals, milestones, specific targets and details of which funding sources will be approached at each stage of the campaign
• Support cultivation of key prospects, including advising on pitches, proposals, and relationship management and leading these where appropriate
• Develop a 'Case for Support' and campaign materials tailored to different audiences
• Work with the client team to ensure fundraising aligns with Heritage Fund Delivery Phase submission (August 2027), Activity and Interpretation Plans and capital delivery timelines and cash flow needs
• Provide reports on all fundraising activity and data collected, in formats that are compatible with the client team’s CRM
• Support the implementation of the live campaign: tracking targets, overseeing donor communications, and managing asks

The selected consultant should have:

• A strong track record of raising capital funds in the arts, culture, or heritage sector
• Experience working with national funders (e.g. trusts/foundations, High Net Worth Individuals, and corporates)
• Knowledge of Heritage Fund processes and expectations
• Experience in creating compelling cases for support, particularly for multidisciplinary projects (art, heritage, gardens, LGBTQIA+ history)
• Sensitivity to inclusive fundraising and community engagement
• Strategic thinking with a collaborative and proactive working style

The budget for the fundraising consultant's fee is a maximum of £36,000 excl VAT, to include all travel and expenses and with an expectation that the consultant will be on site regularly at Benton End, Hadleigh, Suffolk.

This consultant will report into the Project Manager, but will also work very closely with the Garden Museum Development Director and the Benton End Board.

This opportunity is made possible thanks to The National Lottery Heritage Fund and National Lottery players.

Application requirements:

Please supply the following by 5pm on Tuesday 5 May 2026:

• Proven examples of recent, similar work at an equivalent level of project value and heritage significance
• CV demonstrating relevant experience and examples of previous projects – if more than one consultant then CVs and highlighted experience of each team member
• Fee proposal 
• Outline methodology and approach
• At least two references from comparable heritage or arts capital project
• Confirmation of insurance (minimum £ 1million Professional Indemnity and £1 million Public Liability insurance, and £1 million Employers Liability cover (if applicable), or ability and willingness to obtain)

Clarifying questions should be sent by 5pm on Tuesday 21 April 2026.

One of two Outreach and Project Workers pivotal to the delivery of an exciting new Women at Risk (WaR) project which will support women at risk of rough sleeping, homelessness and exploitation. Working across key areas of Enfield and Haringey you will, through a combination of nighttime outreach and daytime service provision, be critical to supporting a coordinated response across multiple agencies already engaged in this work.

You will undertake at least twice weekly nighttime outreach, support additional services and existing outreach provision and develop a daytime offer that meets the needs of women engaged through outreach and identified as at high risk of harm and homelessness.   

You will have responsibility for a caseload of women identified through outreach, referral and presentation at ours and other services. You will provide advocacy, casework support and connection and referral into other agencies which can help them address their needs.

This is a fantastic opportunity to become part of a passionate, high performing team and support the development of a new service which is meeting identified gaps in local provision.

We are looking for a Quality & Service Improvement Officer to join our Quality and Service Improvement Team. You’ll be a key driver of Samaritans’ aim to improve the consistency and quality of our services, ensuring excellent service delivery to all our callers in their time of need.

We are a fun, friendly and supportive team whose focus is on delivering excellence to our callers and volunteers. The team sits within the operations directorate and is split into Safeguarding and Caller Support and Quality and Service Improvement. Between us and the senior volunteers that work alongside us we support 201 branches, over 20,000 amazing volunteers across the UK and Ireland whilst ensuring we provide a safe and effective service to our callers.

Contract

• £33,000-£35,000 per annum plus benefits
• Full Time (35hrs per week)
• Permanent
• Hybrid working with link to Ewell office
• In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.
• We are passionate about flexible working, talk to us about your preferences 

What You’ll Do

You will be providing expert advice, guidance and support to specialist and senior volunteers and staff, in the management and application of a range of Samaritans quality assurance policies and procedures.

You will also be supporting caller feedback processes as well as new project developments.

What You’ll Bring

• Experience of working in quality assurance or quality management
• Excellent understanding and experience in the use of a broad range of quality assurance techniques and methods
• The ability to accurately assess and to report on large amounts of information
• Good understanding and experience of applying quality, data protection and safeguarding legislation and processes
• Understanding of the needs of a wide range of vulnerable service users
• Experience of working with and managing support for individuals in distress or with complex emotional/mental health needs

Criminal record check (DBS)

We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require an Enhanced DBS check with Adults and Children’s Barred Lists.

At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process.

Full Job Description and Person Specification below.

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Why Samaritans?

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available below. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans. 

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Apply now

If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV.

​Applications close: 29th April

Video Interviews will be held between 5th and 12th May

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At Samaritans, human connection is at the heart of everything we do.

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.

Family Support Worker - Greater Manchester

£24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)

Greater Manchester region

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Worker on a full-time basis (35 hours per week), to deliver a high-quality family support service as part of our Greater Manchester Care Team.

Reporting to the Family Support Manager of the Greater Manchester Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a demanding and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care

· A warm, inclusive approach to achieving goals quickly and correctly

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We are a Best Companies Two-Star rated organisation, an outstanding place to work! We have a range of fantastic benefits that we offer our employees, including:

· Flexible working hours to balance home and working life

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· Time off in Lieu

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes

· A recommend a friend recruitment bonus scheme

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

As part of our learning and development Anne Harris Skills Development Programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, introduction to play, drawing and talking training.

The programme aims to provide a building block for you to individually tailor your own learning and development needs.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please visit our website and apply online.

Please disclose on your application form if you have used AI for any part of your job application.

Interviews will take place at our Greater Manchester Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds.

Job Purpose

The Research Programme Manager will have a strong grounding in scientific research, expertise in grant management, and report to the Director of Research. 

The role’s core responsibility will be to lead on the implementation and delivery of large-scale collaborative programmes and funding schemes. The post holder will have a visible presence within the research community acting as an important point of contact between partner organisations, researchers, committee members, peer reviewers and the charity. They will be expected to keep updated with the latest research developments in order to use strategic scientific expertise and judgement in the ongoing development and improvement of the Foundation’s grant funding schemes.

They will be responsible for the successful delivery of a large portfolio of active projects by working closely with others in the team to ensure all awards are expertly administered, monitored, evaluated and reported against, ensuring the outputs are of the highest quality and supporting the charities activities. The post-holder will identify opportunities to communicate the progress or impact of the work we fund and work with the communications team to develop compelling communications for our supporters.

Key responsibilities:

Grant Funding Programme

● Lead on the setup of large-scale collaborative research programmes ensuring robust peer review, effective contracting and close collaboration with funding partners;

● Lead on the management of multiple grant funding schemes, as well as ad-hoc applications that come to the Foundation;

● Oversee the smooth running of application rounds, peer review and ensure that funding committees function in line with AMRC guidance;

● Be the main point of contact for the AMRC with regards to research management;

● Support the ongoing implementation and development of the Foundation’s Grant Management Software, ensuring the research team are using the platform effectively;

● Manage project set-up including contracting, the development of detailed project plans, including go/no-go milestones and budgets;

● Work with the other Research Programme Managers to oversee the research programme budget including planning, monitoring and forecasting; work with the Directors of Research and Finance to ensure that accurate research finance information is available for organisational budgeting and planning;

● Seek opportunities to improve the Foundation’s grant funding schemes to increase the number and quality of applications received year on year, ensuring funding projects support the delivery of the Foundation’s research strategy;

● Monitor any developments or innovations across the sector and implement changes to maintain a high-quality impactful research funding programme.

Project Portfolio and Impact

● Oversee the delivery of large-scale collaborative research programmes including:

• Leading on management on behalf of funding partnerships

● Manage and oversee project delivery of the Foundation’s active project portfolio by:

• Building and managing relationships with award holders and attending site visits;
• Approving grant payments and managing the change process for any project amendments;
• Ensuring project progress is effectively monitored and reported against;
• Identifying opportunities for and approving any project communications.

● Lead on the development and implementation of an Impact Evaluation Framework, to monitor and evaluate the impact of the research we fund.

● Lead on the development of an annual impact report to demonstrate the impact of the research we fund.

Line Management

● Provide line management responsibilities to the Research Officer, supporting their performance and ongoing development.

General Responsibilities

● Support the Director of Research to deliver the Foundation’s research strategy;

● Support more junior members of the team through training and mentoring;

● Contribute to the team being proactive and supportive, and working effectively and efficiently to achieve agreed objectives;

● Support the development of research communications activities, working closely with our communications team.

● Contribute to the development and maintenance of strong internal relationships across the charity, working specifically with the Fundraising Team to support income generation;

● Support the Director of Research in the development of updates for the Board of Trustees and other groups such as our Scientific Advisors;

● Keep updated with the latest scientific developments in the field, attend conferences and build strong relationships with MND experts and other relevant stakeholders;

● Represent the Foundation at external scientific meetings and conferences;

● Undertake other work as required by the Director of Research.

Skills and experience required:

● Educated to PhD level or with equivalent experience in a science subject relevant to MND;

● Experience of research management, including the management of grant schemes, preferably with experience of using Flexi-Grant;

● Experience of research communications, including the ability to disseminate complex scientific information and present it to non-technical audiences;

● Experience of liaising with senior individuals in a variety of organisations with an ability to create favourable working relationships;

● Proven project management skills, with the ability to manage multiple projects at the same time;

● A great communicator, with excellent written and oral skills and the ability to maintain relationships with a wide variety of individuals, including those within the Foundation, researchers and clinicians, relevant organisations and industry bodies, MND patients, and other MND charities;

● Self-motivated, proactive and able to work using own initiative;

● Organised, with a proven ability to successfully manage a broad spectrum of tasks, deadlines and individuals;

● Motivated to make a real difference for those living with MND and future generations.

Working Pattern: Full time, permanent, home-based with regular travel across the UK

Salary: Circa £45,000 dependent on experience

Direct reports: Research Officer, 1 FTE

Closing date: Friday 8th May

Interviews: Week commencing 11th May

Kentown Family Support Worker

£24,000 annual salary plus Company Car (additional benefit of approx. £5K), 5% employers pension contribution and 25 days annual leave.

To Cover East Lancashire

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Worker to deliver a high-quality family support service as part of our Kentown Team.

Reporting to the Family Support Manager of the Kentown Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a demanding and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

What we’re looking for:

·An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care.

·A warm, inclusive approach to achieving goals quickly and correctly.

·Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.

·Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

·A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

·A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes.

· Flexible working hours to balance home and working life

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website.

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link and apply online.

Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

Neo-Natal Support Worker 

£24,000 pa + Company Car and benefits (including 25 days annual leave and pension)

This role covers the South West of London, including Chelsea & Westminster catchment area.

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

This Best Companies Top 100 mid-sized organisation and Top 20 Charity is looking to appoint a Neonatal Support Worker as part of a developing programme delivering high quality wrap-around care and support to families with a baby receiving treatment on the Neonatal Intensive Care units within the London & South East region, working collaboratively with the multi-disciplinary team supporting the families.

Reporting to the Family Support Manager of the London & South East Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a demanding and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a special care baby unit/community environment and those with a recognised qualification in health or social care.

· A warm, inclusive approach to achieving goals quickly and correctly

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We are a Best Companies Two-Star rated organisation, an outstanding place to work! We have a range of fantastic benefits that we offer our employees, including:

· Flexible working hours to balance home and working life

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· Time off in Lieu

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes

· A recommend a friend recruitment bonus scheme

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

As part of our learning and development Anne Harris skills development programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, introduction to play, drawing and talking training.

The programme aims to provide a building block for you to individually tailor your own learning and development needs.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please visit our website and apply online.

Please disclose on your application form if you have used AI for any part of your job application.

Interviews will take place at our London & South East Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds.