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Harris Hill Charity Recruitment Specialists, London (Hybrid)
£55k - 65k per year
Posted 1 week ago Apply Now
Tom's Trust, Remote
£35,000 - £38,000 per year pro-rated depending on experience
Posted 1 week ago Apply Now
Closing today at 23:30
Médecins Sans Frontières/Doctors Without Borders (MSF), London (Hybrid)
£52,866 per year
Manage safeguarding within MSF UK, working across the movement to advance & support the development of safeguarding in MSF.
Posted 1 week ago
Closing in 5 days
Samaritan's Purse International, Remote
£33,000 - £35,000 per year
Seeking an enthusiastic individual to join the Operation Christmas Child Ministry of Samaritan's Purse
Posted 1 week ago Apply Now
Closing in 3 days
ReachOut, London (Hybrid)
£25,000 - £27,500 pro rata
We’re recruiting for four Youth Development Lead’s to join our team across London and Manchester!
Posted 1 week ago
Closing in 4 days
BEfriend, Ealing (On-site)
Up to £16800 for 1 year, 21 hours per week
A great opportunity to join a growing and successful befriending project providing support for people with diagnosed mental health problems
Posted 1 week ago Apply Now
Closing in 6 days
Focus on Labour Exploitation, Oval, Greater London (Hybrid)
£33,500 - £38,500 per year
Posted 1 week ago
Closing in 4 days
The Outrunners Charity, Hackney (On-site)
£27,007.50 per year
Posted 1 week ago Apply Now
Hays London Ebury Gate, London (Hybrid)
£29.0 - £33.0 per hour + £31 per hour
Posted 1 week ago Apply Now
Hays London Ebury Gate, City of London (Hybrid)
£29.0 - £33.0 per hour + £31 per hour
Posted 1 week ago Apply Now
Social Interest Group, N1, London (On-site)
£55,000 per year
This is a new role within SIG to take the lead on delivering the strategic expansion of our services.
Posted 1 week ago
Page 39 of 65
Job description

Head of Fellowship Experience
Team: Fellowship | Location: London / Hybrid | Salary: £55,000 - £65,000 | Permanent, Full-Time

About the Role
Harris Hill are proud to partner with a leading organisation to recruit a dynamic and experienced Head of Fellowship Experience. This newly created senior role offers an exciting opportunity to shape and lead an exceptional end-to-end fellowship journey, delivering outstanding user and experience design at scale.

You will lead a talented team responsible for enhancing engagement, boosting retention, and ensuring the fellowship experience is world-class across recruitment, onboarding, lifecycle communications, and community engagement. This is a unique role for someone passionate about user-centred design, with proven leadership skills and experience working within diverse, member-focused environments.

Key Responsibilities

  • Lead the strategic vision for the fellowship experience, embedding user-centred design principles across all touchpoints
  • Manage and develop a multidisciplinary team including community managers and CRM automation specialists
  • Drive continuous improvements through user research, data insight, and testing to enhance conversion, engagement, and satisfaction
  • Oversee lifecycle communications to ensure cohesive, meaningful fellowship journeys from onboarding through renewal
  • Collaborate with cross-functional teams to embed outstanding experiences within communities, digital platforms, and intervention projects
  • Champion diversity, equity, and inclusion within the team and wider organisation
  • Manage a budget of circa £60k and meet direct income targets

Who We’re Looking For

  • Proven expertise in user and experience design, ideally in member-based or customer-focused organisations with 10,000+ users
  • Experience designing scalable, digitally enabled fellowship or community experiences at scale
  • Strong leadership skills with the ability to manage and inspire a diverse team
  • Excellent communication skills and a data-driven, agile approach to problem-solving
  • Commitment to fostering inclusive environments and embedding DEI principles in all aspects of work


This is a pivotal leadership role that offers the chance to shape an innovative fellowship experience, working in a collaborative and mission-driven environment. You’ll join an organisation dedicated to making a meaningful impact while developing your own leadership and user experience expertise.

For more information, please submit your CV to .

Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Posted by
Harris Hill Charity Recruitment Specialists View profile Organisation type Recruitment Agency Company size 21 - 50
Posted on: Friday, 4 July 2025
Closing date: 25 July 2025 at 09:25
Job ref: 46798
Tags: Governance / Management