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Location-UK, London or London whereabouts
Department- Business Support
Reports to (Line Manager): Director of Finance and Business Support
Responsible for( Line managing): IT Officer and Operations Officer
Grade: E
Contract Type: Open-ended contract
About HelpAge
HelpAge International works with a diverse global network of around 200 organisations across 99 countries to promote the rights of older people to lead dignified, healthy and secure lives.
Through partnership and collaborations, we work to ensure the inclusion of older people across society and strive to deliver a just and fair world for everyone as they get older. Our work is driven by our desire to achieve real impact for older people, to be inclusive, to work in partnership and to learn from our shared experience.
About the Job
The IT & Operations Manager plays a senior leadership role within the Business Support Department, providing strategic oversight of global operations and IT services to enable HelpAge International to deliver its 2030 Strategy, Ageing in a Just World.
The role is responsible for leading the development and delivery of operational and IT services that support evolving ways of working, partner-led programming, and the localisation agenda. The post holder ensures robust systems, processes, risk management, and compliance across operations, IT, and cybersecurity, and works collaboratively across the organisation to support effective service delivery, decision-making, and organisational resilience.
Key areas for impact/influence and responsibilities
To make an impact and influence, the role holder will:
Strategic Operations & IT Leadership
· Lead the development and delivery of the annual Operations & IT plan, budget, and reporting.
· Provide oversight of operational performance through Business Intelligence (BI), KPIs, and regular analysis.
· Manage the Operations & IT risk register, including operational, IT, and cybersecurity risks and incidents.
Operational Systems, Policies, and Services
· Lead and support the delivery of policies, processes, and tools across key operational areas, including contract and partnership management, data protection, environment, systems, and cybersecurity.
· Provide operational advice and support to Global Teams and clusters in London and overseas.
· Support localisation processes, including country office operations and office closures as required.
· Maintain the organisation’s IT resources and infrastructure ensuring they are adequate to our needs and fit for purpose.
· Ensure maintenance of the digital assets and equipment register.
IT Strategy and Digital Enablement
· Lead the organisation’s IT roadmap and delivery of key IT projects and digital tools.
· Ensure appropriate cybersecurity measures are in place and lead the management of cyber incidents.
· Ensure staff are equipped for safe and effective remote working, in collaboration with HR and Operations.
People Management and Collaboration
· Line manage Operations & IT staff and coordinate communities of practice across operational areas.
· Work closely with Business Partners, Global Impact, and Business Development teams to manage operational risks and strengthen partnership and contract management.
· Manage the Operations & IT budget and ensure efficient use of resources.
Skills and experience required
The successful candidate will bring:
· Experience managing projects and task groups to improve operational practice and processes.
· Strong analytical skills, including data analysis, reporting, and identification of trends.
· Knowledge of best practice across multiple operational areas such as partnership and contract management, data protection, security, environment, and IT.
· Experience delivering training and providing operational and IT support in an international organisation, both remotely and in person.
· Ability to provide efficient, responsive operational and administrative support within a changing organisational context.
· Strong collaboration skills and ability to work across teams, functions, and with external partners.
· Alignment with HelpAge values: impact, learning, partnership, and inclusion.
How to apply
Interested candidates are invited to submit their application, including a detailed CV and a cover letter only demonstrating how their skills and experience align with the requirements of the role not later than the deadline 17 June 2026.
Please submit your application through the specified channel, clearly indicating the job title in the email subject. Due to the high volume of applications, only shortlisted candidates will be contacted.
Interested and experienced candidates are requested to submit their CV &Cover Letter Only to the email provided.
The client requests no contact from agencies or media sales.
Surrey and Borders Partnership NHS Foundation Trust (SABP) have contracted Surrey Coalition of Disabled People and LF Solutions to provide independent administration and support to FoCUS, their Forum of Carers and people who Use Services.
HOURS: 18 hours per week, worked flexibly, mostly Monday to Friday. To include at least one evening per month
TERM: Permanent
SALARY: £12,000 - 13,000 per annum (full time equivalent to £24,000 - 26,000 per annum depending on experience and qualifications)
LOCATION: Home based or office based with regular travel within Surrey and NE Hants
REPORTING TO: Mental Health Lead
ACCOUNTABLE TO: Surrey Coalition Board of Directors
CLOSING DATE: 22nd June 2026 at 10:00am
Surrey Coalition of Disabled People
Our vision is a world where difference is valued, and diversity is celebrated. A world where everyone has the same rights, freedoms, choices, and opportunities.
Surrey Coalition of Disabled People is an innovative organisation that is led by disabled people working together to achieve our vision.
Purpose of the Role
Surrey and Borders Partnership NHS Foundation Trust (SABP) have contracted Surrey Coalition of Disabled People and LF Solutions to provide independent administration and support to FoCUS, their Forum of Carers and people who Use Services.
FoCUS enables people to have their say and influence the mental health services they receive within Surrey and Northeast Hampshire.
FoCUS was set up by SABP to:
· Place people at the heart of the delivery and design of mental health services
· Set standards for how they involve people
· Measure how well they involve people
· Measure how well they deliver services
This role is intended to facilitate and coordinate involvement in FoCUS by promoting the network and encouraging people who use the Trust’s services and carers to join and participate in user involvement activities, and raise themes heard from member experiences to the Trust for discussion.
Main Responsibilities
Promotion of FoCUS
· Encourage and enable people with experience of mental health services and carers to join FoCUS and to influence SABP’s services.
· Increase awareness of the benefits of user involvement and representation in building people’s confidence, sense of worth and self-esteem and in helping people to achieve greater social inclusion.
· Promote FoCUS to people who use SABP’s services and carers, across Surrey and Northeast Hampshire. Using a variety of communication and engagement methods including attending relevant outreach and community events with an exhibition stand or promotional materials.
· Increase the number of service users and carers joining as FoCUS members.
· Develop and maintain personal contacts within SABP’s services in Surrey and Northeast Hampshire to promote FoCUS to their clients, and encourage key staff to attend Community Group meetings.
· Liaise with other services including Community Mental Health Recovery Services, Integrated Neighbourhood Teams and other public services and voluntary sector providers to promote FoCUS and encourage them to promote FoCUS membership to their clients.
Management of the Network
· Contact new FoCUS members to ensure their support and access needs are met and to encourage them to attend their local Community Group meetings.
· Work with LF Solutions to maintain and manage network enquiries, new members, meeting planning and delivery of the activities of the forum.
· Act as main contact for service users, carers and professionals for the FoCUS network. Manage inbox and all enquiries.
· Chair the meetings of the forum to ensure the smooth running of meetings and enable everyone to contribute in a welcoming and supportive atmosphere.
· Encourage members to attend FoCUS meetings and drop in’s to share recent service experiences.
· Produce a quarterly mental health Newsletter to promote outcomes achieved, manage the social media accounts for FoCUS.
Reporting
· Maintain accurate records. Keeping confidential member information up to date, undertaking data cleanses, recording meeting attendance and topics of discussion. Track activity and outcomes data for reporting purposes.
· Provide a quarterly report on activities and membership to SABP.
Development of volunteer FoCUS Representatives
· Encourage FoCUS members to put themselves forward to become a volunteer FoCUS Representative, explaining the nature and commitment of the role.
· Work with FoCUS Representatives on plans for engagement in their Areas and to agree their individual level of involvement in promoting FoCUS. Help them prepare their respective contributions to their Community Group meetings.
· Organise and attend a quarterly meeting of the FoCUS Representatives to prepare contributions to FoCUS Committee meetings, and provide support as required.
· Identify any training needs of FoCUS members and Representatives, to empower them to fulfil their potential and build personal skills and confidence to have their say.
General Duties
· Encourage existing and new FoCUS members to also join Surrey Coalition of Disabled People and the Independent Mental Health Network, offering opportunities for involvement in other issues affecting their lives.
· At all times, to work within Surrey Coalition’s policies. Including equal opportunities and health and safety, safeguarding, confidentiality and data protection.
· To work as a member of the team promoting FoCUS, including FoCUS Representatives and staff of Surrey Coalition and LF Solutions.
· Work flexibly to meet the responsibilities of the role and be responsive to any feedback.
· Carry out any other tasks within the scope of the role, as required by the Chief Executive and Mental Health Lead.
Person specification
It is essential that you have:
· Understanding of the value of user involvement and representation
· Understanding of mental health conditions and services
· Experience of working with groups and/or volunteers in community-based settings
· Excellent communication skills with the ability to communicate effectively in a range of formats and with a variety of audiences
· Good interpersonal skills to work with others to achieve objectives
· Self-motivated and able to work independently
· Advanced organisation and coordination skills with the ability to prioritise and plan your own workload
· Have a methodical approach to information gathering, recording and reporting
· A high degree of self-motivation and able to work on own initiative
· Confident phone call manner
· The ability to work safely from home and willingness to do so, or the ability to work from our office in Burpham
· Good level of computer literacy including all Microsoft packages with experience of using a range of databases, and video conferencing software
· The ability to travel around the county including occasional travel to the main office base in Burpham
It is desirable that you have:
· Personal experience of receiving mental health services or caring for someone who has
· Experience of chairing or facilitating meetings or groups
· Knowledge and/or experience of working with people who have used mental health services and/or carers
· Knowledge and experience of user and carer involvement in Surrey and North East Hampshire
· A good understanding of the Health, Social Care and Voluntary, Community and Faith Sector (VCFS)
· A understanding of GDPR and adult safeguarding principles
· Live within Surrey or North East Hampshire
This role requires the successful applicant to be subject to an Enhanced Disclosure and Barring Check (we will organise and pay for this for you if you are successful).
As part of a remote working and flexible team we will support you to find the ways of working that suit you best.
What we offer you:
· Flexible working hours
· Induction training and support
· On-going training and development and the opportunity to complete accredited training
· 27 days annual leave per annum (excluding bank holidays), raising to 28 days after 2 years of service
· Access to our Employee Assistance Programme
· Company Pension Plan
· Equipment (laptop and mobile phone)
· Pre-agreed expenses
· A great team and the opportunity to really make a difference!
To apply
Fill in the application form available on our website by 10am on 22nd June 2026. CVs won't be accepted.
If you think you might be interested in this role and would like to have an informal chat about it, please do get in touch! You can contact Immy Markwick by calling our office.
We are run and managed by Disabled people for Disabled people. Our aim is to campaign and promote the rights of Disabled people to live independently
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Sheppard Trust provides homes for older women in housing need, and we support them to live independently. We reduce loneliness and isolation by fostering a supportive community spirit.
We're about to move to brand-new, purpose built accommodation near Hampton Court village in Surrey, with 60 one bedroomed flats and a range of communal facilities. Our residents will live independently in their homes, with assistance to access the appropriate support services to maintain independence.We want them to live full and active lives in an inclusive, thriving community which is well regarded in our local community.
We're a small friendly team who care deeply about getting this project off to an excellent start and achieving our aims. We operate with these values: respectful, inclusive, conscientious, compassionate, honest.
We’re looking for someone proactive and flexible to help us for the first six months, as we set up the building, set up our new systems, and move everyone in. This will be a really varied role where no two days are the same, and will be a mixture of administration and practical tasks. You could be getting our staff kitchen set up, preparing the paperwork for a new resident, helping someone set up their heating controls or utility accounts, setting up and updating databases, answering queries at reception, logging maintenance tasks or helping with an event.
You might well have some housing experience already, or have worked with older people, but we also value transferrable skills, lived values and the ability to learn quickly.
An enhanced DBS check will be required. This will be a fixed term contract from mid-July 2026 for six months. We are open to offering this role on either a full time basis or an alternative working pattern of at least 25 hours per week.
You’ll bring:
· Confidence in organising and prioritising a varied workload
· Good administrative skills and ability to create and keep accurate records
· A proactive, flexible “can do” approach and the ability to “hit the ground running”
· Good communication skills with a wide range of people.
· a strong commitment to safeguarding and to respecting diversity and inclusion.
We can offer:
· a salary of £26,000 - 28,000 per annum pro rata
· membership of the Social Housing Pension Scheme (defined contribution)
· a friendly and supportive working environment with strong values, good staff facilities (and free tea and coffee)
· lots of variety and a range of experience
· the opportunity to be part of setting up something brand new from the very start.
For more information please see the full job description and person specification attached.
Independent living for older women in housing need
Are you an experienced copywriter who can turn insight into powerful ideas and compelling content? Join Shelter as our Senior Creative (Copy) and help create campaigns that inspire people to support our work and drive change in the fight against the housing emergency.
About the role
The role will provide an opportunity to work across a range of media including print, tv, social and experiential designs. You will work with stakeholders across the organisation creating communications for our teams in fundraising, campaigns, services and retail. You will create strong concepts backed up with strategic thinking and be able to present your ideas clearly to a variety of stakeholders
Role specifics
We're looking for a talented and experienced copywriter who can create compelling, accessible content that inspires people to support Shelter or seek help when they need it most. Working closely with our Creative team, you'll take projects from concept through to completion, developing strong campaign ideas, writing for a wide range of channels and audiences, and presenting your thinking clearly to stakeholders. You'll produce and edit both long and short-form copy, ensure all content reflects Shelter’s brand and tone of voice, and maintain the highest standards of accuracy and attention to detail. As a senior member of the team, you'll also lead mid-sized projects, support and mentor copywriters, and help bring complex information, stories and data to life in engaging and impactful ways.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
As our Senior Creative (Copy), you’ll be joining a friendly, talented and dedicated team who recently won In-house agency of the year at The Drum awards. You will work closely with your Creative Lead and fellow writers and designers to deliver creative content to highest standard across all areas of our communication.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Context and Background
Our award-winning Creative Team sits within the NSPCC's Communications directorate. We're made up of creatives with design, writing and film production expertise. We create campaign and marketing identities, concepts, and materials, across all channels and for all audiences. We mainly work across three brands -- NSPCC, Childline and NSPCC Learning.
Our team has a broad skillset, covering creative strategy, ideation and delivery. We provide consultancy, art direction, planning, tone of voice guidance and copywriting across print and digital. So whether our colleagues are promoting a fabulous new fundraising event, introducing one of our frontline services, or kickstarting a new national campaign, our team is on hand to offer expertise.
As our new Senior Writer, you'll play a fundamental role in making sure the work we put out is as engaging and impactful as possible to a wide range of audiences.
Job purpose
The Senior Writer will be a highly talented communicator with substantial expertise in creative copywriting, branding and communications, preferably with experience in the charity sector.
You'll work on a wide range of creative briefs that might see you writing copy for print, digital, film, social media or web, based on briefs that come in from teams across the NSPCC. You'll also share your knowledge and expertise through workshops and consultation with internal teams and external agencies.
You’ll work closely with the Head of Creative to drive the quality, consistency, and effectiveness of our marketing and communications, making sure we’re talking to our supporters and the people we help in the most effective way possible. A large part of this is continuing to increase the use of plain English across the organisation.Finally, you will develop and lead strategy relating to copywriting, core messaging and tone of voice for the organisation. And as a senior member of the team, you'll help guide and mentor more junior colleagues.
Key relationships - Internal
• Reports to the Head of Creative.
• Is a key part of the senior Creative team and the wider Brand and Marketing department.
• Works collaboratively with all teams across the organisation to ensure creative excellence and brand integrity.
• Proactively engages with NSPCC colleagues.
Key relationships - External
• Liaises with external professionals e.g. freelance writers, agencies, filmmakers.
• Develops links and shares best practice with peers within the UK charity sector.
• Establishes networks with industry opinion formers, media and other stakeholders.
Main duties and responsibilities
• Develop verbal brand identity – through copywriting, core messaging and tone of voice guidance – across the NSPCC and Childline.
• Work with the senior Creative team to agree and deliver client projects from initial concepts through to the finished product, in line with our department’s annual business plan.
• Explore and develop creative concepts and help push the boundaries of the creative direction and output of the NSPCC, working closely with the Head of Creative and senior team.
• Pitch concepts and finished copy to commissioning teams, in line with brief objectives and the NSPCC brand.
• Make sure creative collateral across NSPCC and Childline marketing and communications is consistent and of a high standard.
• Partner with teams across the charity that create content, offering expert advice and creative solutions relating to brand and tone of voice.• Work effectively with other Communications colleagues to make sure we complete projects on time and in budget.
• Support junior team members, and contribute to the growth and personal development of communications team staff through supervisory, coaching and mentoring activities.
• Identify and provide long-term strategic solutions to the NSPCC’s editorial and copywriting needs, and fulfil them by working with the Head of Creative and senior team.
• Develop high-quality writing standards for the NSPCC, including style guides and training, with a focus on increasing the use of plain English and inclusive language across our work.
Responsibilities for all staff within the Communications directorate
• Actively participate in regular department and team meetings, contributing to strategy discussions and decisions which will benefit the NSPCC’s communications activities.
• Maintain an awareness Health and Safety and comply with the NSPCC’s Health and Safety policy and procedures.
• Take personal responsibility for keeping up to date with the NSPCC’s work to keep children safe.
• A commitment to safeguard and promote the welfare of babies, children, young people and adults at risk.
Person specification
1. Substantial experience in a copywriter role in either an agency or in-house team, with demonstrable ability of working across a broad range of briefs.
2. Proven ability to communicate and present confidently and clearly to senior stakeholders and clients.
3. Enthusiastic about embedding EDI principles across all areas of copywriting and in our wider communications work.
4. Experience working with and creating brand guidelines.
5. Experience guiding and mentoring junior team members.
6. In-depth and up-to-date knowledge of current trends and best practise in marketing, advertising and communications.
7. Highly collaborative and focused on creating a collaborative team spirit.8. Solid understanding of copywriting and editorial across environments including social, web, film and online advertising.
9. Ability to manage numerous complex projects for senior stakeholders, working to agreed deadlines often with conflicting priorities.
Safer Recruitment
As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.
Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.
The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.
Our principles:
• Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.
• Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.
• We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.
• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.
• As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.
• All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.
Start Date: Early July
Initial Duration: 40 Days, 3 days a week, with scope to extend
Time commitment: Estimated up to approximately 24 hours per week (based on delivery needs)
Rate: £32 per hour (freelance billing rate)
Oak National Academy is a fully remote organisation with over 100 employees and up to 200 freelancers and partners who depend on our systems every day.
We are looking to engage an experienced freelance IT Support Specialist to deliver a defined programme of access management, systems administration and compliance work as we grow.
The focus of this engagement is to ensure our core systems are well-managed, auditable and secure, and that staff and freelancers are well supported in their day-to-day use of them.
The appointed freelancer will bring their own expertise and approach to shape how this work is delivered, working to agreed priorities and timelines, and collaborating closely with Oak colleagues.
This is a remote UK-based role, carried out on an Oak-managed device.
Scope of work
The freelancer will be responsible for delivering the following outcomes:
● Provision of first-line and second-line support across agreed IT workflows, ensuring requests are resolved efficiently and appropriately escalated where required.
● Monitoring and managing our MDM for hardware and software alerts.
● Delivering agreed access, provisioning and deprovisioning activities associated with onboarding and offboarding processes.
● Hardware and software troubleshooting across the organisation.
● Monitoring and managing Google Admin alerts.
● Effective day-to-day administration of access and permissions across Oak's core systems.
● Collaborating with the IT & Data Security Officer on IT operations projects.
Experience and expertise
We are interested in hearing from freelancers who can demonstrate:
● 3+ years' experience in IT systems or infrastructure roles, where systems administration, access management and security were a core part of the work.
● Strong, hands-on expertise in Google Workspace Admin, including user management, groups, permissions and security settings.
● Experience using MDM platforms and remote support tools.
● A careful, trustworthy and improvement-focused approach, with a strong appreciation of security, accountability and collaborative working.
● The ability to work independently and take ownership of delivering agreed outcomes.
● Confidence working within a small, remote team and collaborating effectively with colleagues.
● Google Workspace Admin certification is desirable but not required. We are most interested in practical experience and how you approach the work, so formal certifications are not essential to apply.
Tools and access
We will give you access to all the systems you need to carry out the work. The core tools you will be working with are Google Admin and the Google Suite, NinjaOne, Slack, Notion, 1Password and NordLayer.
We will provide an Oak-managed device (Windows and macOS) for the duration of the engagement. Given the level of system access this role involves, we require all work to be carried out on this device. We will handle device setup and system access before you start, so you are ready to go from day one.
Ways of working
This engagement is offered on a self-employed basis. You will work closely with the IT & Data Security Officer to ensure alignment, share progress, and agree priorities throughout the engagement period.
Next steps
You'll answer some questions - some short ones relating to admin and then four discipline-related ones. After the task closes, your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. If shortlisted, we'll invite you to a remote interview over Zoom.
We're receiving a strong response to our freelancer adverts, which may lead us to close the role early so if you're considering applying, please get your application in early to avoid missing out.
The client requests no contact from agencies or media sales.
About the role
As Finance Officer, you’ll play a vital part in keeping Plantlife’s financial operations running smoothly and accurately. Working closely with the Senior Finance Officer, you’ll take responsibility for the day‑to‑day processing that underpins our financial integrity—from coding invoices and preparing weekly payment runs to maintaining clear, well‑organised records and supporting month‑end routines.
You’ll work across multiple systems, help reconcile income from our CRM, and ensure colleagues have the information they need to manage their budgets confidently. This is a hands‑on role where accuracy, curiosity and a willingness to learn really matter.
You’ll be supported to build your skills, develop your understanding of charity finance and grow into more complex tasks over time, including restricted funds, audit preparation and process improvement.
If you’re looking for a role where you can deepen your finance experience, contribute to a mission‑driven organisation and be part of a friendly, collaborative remote team, this is a great opportunity to take the next step in your career.
About you
You’ll bring a strong eye for detail and a commitment to getting things right first time.
You’re confident working with numbers, comfortable navigating different systems and able to follow established processes with accuracy and care. You can manage your own workload, stay organised and use your initiative to solve routine problems or spot when something doesn’t look quite right.
At the same time, you’re a team player who communicates clearly, asks questions when needed and enjoys working with colleagues across the organisation. You don’t need to know everything on day one—what matters most is your willingness to learn, your reliability and your enthusiasm for supporting a smooth, well‑run finance function. If you’re looking to build your finance career in a supportive environment where your work makes a real difference, we’d love to hear from you.
To apply for the role or view the full recruitment pack, please visit our website. We look forward to hearing from you!
Please note we do not accept CV's.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The On Demand Shift Manager provides operational leadership, clinical oversight and shift coordination for the On Demand bereavement support services which operate Mondays through Fridays 8am to 8pm. The role ensures that children, young people, and adults receive timely, safe and compassionate responses to bereavement needs through digital and on-demand channels.
In addition to line managing the On Demand Bereavement Specialists, the post holder also works on shift as part of the delivery rota to support the team directly, provide real-time guidance, and covers frontline services gaps. This blended role combines hands-on leadership, active service participation, and quality assurance, promoting excellent clinical standards, safeguarding practice, and a culture of learning and care. The post holder will work closely with the Head of On Demand Services to ensure that On Demand Services remain responsive, trauma-informed and aligned with best practice and organisational priorities.
Main Responsibilities
Leadership and Management
· Lead and coordinate daily On Demand service operations to ensure timely and effective response to live support requests
· Working closely with the other On Demand Shift Managers, manage team rotas, shift allocations, and cover arrangements to maintain consistent staffing and service continuity
· Provide real-time oversight during active service hours, offering guidance on case complexity, prioritisation and risk management
· Work on shift as part of service delivery to provide direct bereavement support, model best practice and ensure adequate cover during periods of high demand or staff absence
· Ensure service efficiency through proactive communication, timely handovers, and smooth transitions between shifts
· Support the Head of On Demand Services in monitoring resourcing, workflows and performance metrics
· Offer live, on-shift supervision and mentorship to On Demand Bereavement Specialists, ensuring quality and consistency of interventions
· Support staff in making safe, informed, and trauma-sensitive decisions in line with organisational safeguarding policies
· Provide clinical leadership for the On Demand Bereavement Specialists on shift, offering case consultation and decision-making support particularly in high-risk, ethically complex or emotionally intense presentations
· Hold clinical responsibility for the most complex service users on shift, supporting staff to formulate risk, decide on interventions, and coordinate onward referrals or emergency responses in line with organisational policies and processional codes of ethics
· Model high standards of clinical thinking, boundaries and self-care, supporting staff and volunteers to manage vicarious trauma, moral distress and the emotional impact of working on an On Demand service
· Facilitate reflective debriefing following challenging or traumatic cases to maintain staff wellbeing and service stability
· Ensure all support aligns with the NICE (2004) Level 2 psychological intervention framework and current evidence-based practice
· Foster a compassionate, psychologically safe team culture that prioritises practitioner wellbeing, resilience, vicarious trauma awareness and continuous learning from service delivery
· Collaborate with the Head of On Demand Services on workforce planning, recruitment, induction and succession to maintain service resilience and capacity
Communication and Relationships
· Communicate clearly and sensitively within the organisation and with external partners, including parents, carers and professionals across social care, education, health and mental health services (i.e. schools, social services, CAMHS, CMHTs and/or GPs)
· Provide clear, supportive and trauma-informed communication to bereaved children, young people and adults during live shifts, adapting approach to age, crisis level and digital medium
· Offer real-time guidance, debriefing and constructive feedback to On Demand Bereavement Specialists during shifts, promoting consistent standards and shared learning
· Build collaborative relationships with internal teams and external stakeholders to support integrated care pathways
· Communicate effectively with the Head of On Demand Services and senior leadership on shift incidents, risks, service pressures and quality improvements, escalating appropriately
· Handle sensitive feedback, complaints and critical incidents with empathy, transparency and solution focus, maintaining trust with internal and external stakeholders
· Adapt communication style and approach to suit the needs, preferences, and emotional states of children, young people and adults, including those with neurodiverse profiles or communication difficulties
· Provide clear, compassionate explanations of support options, safeguarding procedures, and next steps to children, young people, adults and families
· Maintain professional boundaries while fostering a safe and supportive environment for children, young people and adults
· Respond to challenging or emotionally charged situations with sensitivity, professionalism, and a focus on empathy and support
· Ensure accurate and timely documentation of communications and decisions in line with organisational policies and data protection regulations
Knowledge, training and experience
· Assess and engage in interventions with children, young people and/or adults in accordance with best practice
· Complete comprehensive psychosocial assessments which include assessments of risk and determining appropriate level of response/intervention
· Deliver targeted pre/post bereavement support and interventions utilising a range of therapeutic and psychosocial techniques, working within level 2 of the NICE (2004) psychological framework
· Advanced understanding of grief, loss, trauma, child development, and the psychological and social impact of bereavement on children, young people, families and adults
· Apply sound clinical judgment and maintain professional accountability for practice in line with national standards, organisational policies, and personal relevant professional Code of Conduct
· Maintain knowledge about current, evidence-based practice
· To maintain a personal profile of professional development in accordance with professional requirements/governing bodies
· Demonstrate knowledge of all relevant policies and procedures
· Adhere to legislation and statutory guidance related to Safeguarding Children and Young People, Safeguarding Adults, and the Mental Capacity Act, providing advice and guidance to colleagues and partner agencies where appropriate
· Participate actively in clinical supervision and reflective practice to ensure safe, ethical, and effective service delivery
· Contribute to the development and sharing of knowledge within the team by supporting training, mentoring, and peer learning opportunities
Analytical and judgment skills
· Strong ability to make rapid, sound clinical and safeguarding judgments during live shifts, assessing risk, prioritising cases and deciding on immediate interventions or escalations
· Analyse real-time service data to optimise shift deployment, identify trends and recommend operational improvements
· Alongside the Head of On Demand Services critically evaluate team performance, recordings, transcripts and audits to provide targeted service or staff development, mitigate practice drift and uphold clinical governance standards
· Exercise exceptional professional judgment in assessing the emotional, psychological, and social needs of children, young people, and adults pre and post bereavement and in the delivery of immediate on demand support
· Analyse complex information gathered through assessment, observation, and communication to identify individual needs, risks, and strengths
· Recognise and manage situations that involve ambiguity, uncertainty, or emotional intensity, drawing on supervision and established frameworks for professional support
· Apply a trauma-informed and developmentally appropriate lens to clinical decision-making, ensuring sensitivity to cultural, social, and contextual factors influencing grief
· Contribute actively to meetings, clinical supervision, peer supervision, case discussions, and service reviews to plan, coordinate, and evaluate strategies of care and support
· Ensure accurate, timely, and meaningful data recording and reporting to inform clinical practice, service evaluation, and organisational performance monitoring
· Planning and organisational skills
· Strong shift and staff coordination
· Plan and organise work autonomously while engaging collaboratively with colleagues and volunteers to support coordinated care and seamless service delivery
· Support in the organisation of comprehensive quality assurance processes including shift audits, case sampling, outcome tracking and compliance monitoring
· Plan and deliver team training, drills and simulations for crisis scenarios, digital tool proficiency and new protocols, ensuring readiness for peaks in bereavement demand
· Provide cover and support for On Demand Support Service staff during periods of absence or high demand
· Maintain accurate, up-to-date documentation in accordance with confidentiality, data protection, and statutory requirements
· Demonstrate self-awareness and reflective capacity, using supervision and peer support to sustain personal wellbeing and professional effectiveness
· Contribute to the development of efficient, evidence-based practices by supporting team planning, service evaluation, and continuous improvement initiatives
Person Specification
· Level 4 qualification (or above) in counselling, psychotherapy, clinical psychology, counselling psychology or arts psychotherapy Current registration with a professional body (ie. HCPC, BACP, UKCP, NCPS)
· Current registration with a professional body (ie. HCPC, BACP, UKCP, NCPS)
· Evidence of relevant continuing professional development
· Experience of leading a team, ideally in bereavement, palliative care, mental health or closely related fields
· Experience with digital platforms
· Proven track record of successfully managing multidisciplinary teams delivering services to complex service users and complex safeguarding and risk issues involving children and adults
· Proven skills in managing teams and change successfully
· Experience of working therapeutically with children and young people
· Experience of working therapeutically with adults
· Robust knowledge of the emotional and psychological impact of bereavement and the needs of bereaved children, young people, families and adults
· Strong understanding of grief, loss and trauma across the life course, and of evidence-based bereavement interventions for children, young people and adults
· Deep understanding and knowledge of psychological theories, therapeutic interventions and models of grief work for children, young people and adults, and their effective application in practice
· Able to make clear psychological assessments inclusive of risk, safeguarding and mental health needs for children, young people and adults
· Expert knowledge of safeguarding policies and procedures
· Strong leadership, communication and relationship-building skills, with the ability to influence at senior levels and work collaboratively across teams and organisations.
· Strong understanding of change management and how best to implement change
· Excellent communication skills both verbal and written
· Attention to detail and produces reports and information to a consistently high standard
· Ability to manage time effectively, meeting deadlines while maintaining quality and accuracy
· Ability to successfully work collaboratively with colleagues, demonstrating strong interpersonal skills and the ability to influence and engage others positively
· Ability to deliver effective support, supervision, and line management to staff and volunteers, fostering professional growth and accountability
· Model high levels of personal integrity, professionalism, and ethical conduct
· Bring passion and enthusiasm for delivering high quality digital first bereavement services to children, young people, families and adults
Benefits
· 25 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.
· TOIL for our hours work.
· Contributory pension scheme.
· Company sick pay.
· Employee Assistance Programme.
· Life assurance.
· Training loans.
· Enhanced family friendly policies.
Recruitment Timetable
Application deadline: 17th June 2026 at midnight
We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.
Please refer to our recruitment pack for further details on the interview process.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview:
The Talent Set are delighted to partner with a leading charity organisation on a fantastic Individual Giving Officer role. This position offers an exciting opportunity to manage multi-channel campaigns, support supporter engagement, and contribute to vital income generation efforts.
Key Responsibilities:
Person Specification:
What’s on Offer:
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The British Association for Behavioural & Cognitive Psychotherapies (BABCP) is the lead organisation for Cognitive Behavioural Therapy (CBT) in the UK and Ireland.
We are a growing organisation which aims to improve the mental health of people across the United Kingdom and the Republic of Ireland, through furthering research and good practice in CBT and related professions.
We have more than 27,000 members across the UK, Ireland and overseas, and a growing staff team, who work remotely.
We are looking for an experienced Administration Manager to join the operational leadership team to oversee and manage the administrative department and aspects ensuring consistent, efficient and high-quality service and support across membership, registration and accreditation.
What you’ll be doing
Some of the duties and responsibilities of the role are:
· To keep accurate documentation when logging all complaints, ensuring accurate records for all correspondence
· To set up case files and ensure all correspondence is in a central location for each complaint
· To ensure that all formal complaints are managed in accordance with the BABCP Complaints Procedures
· To ensure that all complaints are dealt with in a timely and professional manner and investigated as directed
· To undertake the initial assessment of complaints on receipt, including reviewing whether complaints meet the initial threshold requirements set out in the BABCP Complaints and Disciplinary Procedures and acknowledging them within specified timeframes
· To identify complaints that are out of scope, vexatious, or otherwise unsuitable for progression, and prepare reasoned recommendations for closure or non-progression
· To support with scheduling the meeting and preparing case files for the panel meetings
· To set up meetings for the purpose of hearing complaints in liaison with all relevant parties
· To support panellists (across the various complaints panels) to ensure that they have all the necessary information to deliver their role effectively
· To gather supporting documentation and data for the purpose of meetings and decision making
· To monitor the Complaints inbox, action and refer as required, exercising sound professional judgement in prioritising, responding to an escalating communication
· To ensure that at every stage of the complaints procedure service users and members receive timely updates regarding the progress of their respective complaints
What we’re looking for
· Experience of working in a similar role and within a regulated environment where standards are set and enforced
· Experience of assessing, analysing or triaging complains, enquiries or referrals, including applying procedural or threshold criteria
· Proven administrative experience and confidence working with case management systems or similar databases
· Demonstrable skills in identifying risk, safeguarding concerns and matters requiring escalation
· Ability to exercise sound professional judgment within a defined framework and justify rationale for decisions made, with strong customer service and interpersonal skills
· Excellent IT skills, particularly in Microsoft Outlook, Word and Excel, and the ability to learn new systems quickly and able to contribute to the preparation of reports relating to compliance and operational efficiency
· Excellent written and verbal communication skills with high level of accuracy and strong attention to detail
· Able to maintain impartiality and hear difficult information in a non-judgemental manner
For further information on the role and its requirements, please refer to the full job descriptions and person specification.
BABCP supports and promotes Equality, Diversity and Inclusion. We welcome applications from people of all backgrounds.
How to apply
Please provide your CV and a cover letter by midnight on 21 June 2026.
Please note
If you have not heard from us by 26 June 2026, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our future vacancies and apply again, as we are always looking for talented individuals to join us.
Feedback will be provided to those who are invited to interview.
The client requests no contact from agencies or media sales.
Citizens Advice Hounslow is a well‑established charity serving the London Borough of Hounslow. We work to make a meaningful difference in the lives of people who come to us for support. Our high‑quality, agile advice service responds to the issues and needs of our community, always putting people first. Thanks to our dedicated team of staff and volunteers, we support over 16,000 clients each year through our face‑to‑face, telephone and digital services.
We are now seeking an experienced, full‑time Welfare Benefits Caseworker to support vulnerable residents in building financial resilience. The role focuses on welfare benefits issues, income maximisation and challenging decisions, delivered through practical, hands‑on, in‑person support. The successful candidate must be able to work independently, operating from our offices as well as from various locations across the borough to ensure accessible, community‑based support.
We will offer the right candidate a generous salary with other benefits such as annual season ticket loans, cycle to work scheme, generous annual leave, and the opportunity to develop professionally. You will be part of a warm and friendly work culture where opinions are valued.
For more information about the role please download the Job Description and Person Specification from our website via the Apply button.
Please note:We are unable to respond to applicants who have not been shortlisted.
We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.
We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Citizens Advice Hounslow is a well-established charity serving the London Borough of Hounslow. We work to make a meaningful difference in the lives of people who come to us for support. Our high-quality, agile advice service responds to the issues and needs of our community, always putting people first. Thanks to our dedicated team of staff and volunteers, we support over 16,000 clients each year through our face-to-face, telephone and digital services.
We are looking for an experienced Debt Caseworker to join our team and help meet the growing demand for debt and income‑maximisation advice within our service. In this role, you will guide and empower clients to understand their options, while also taking direct action on behalf of those who are particularly vulnerable. This includes negotiating with creditors to prevent escalation and protect clients from further financial harm.
You will assess each client’s situation in depth, identifying the most appropriate strategies to resolve their debt issues while exploring every opportunity to maximise income. Through practical support and casework, you will take the necessary steps to halt creditor action, prepare accurate financial statements, make repayment offers, and apply strategies to reduce, write off and manage debt effectively. Alongside this, you will provide budgeting guidance to help clients regain control of their finances and build long‑term stability. Your ability to work confidently with third parties—including local authorities, bailiffs, landlords and lenders—will be essential in preventing enforcement action and resolving arrears.
We will offer the right candidate a generous salary with other benefits such as annual season ticket loans, cycle to work scheme, generous annual leave and the opportunity to develop professionally. You will be part of a warm and friendly work culture where opinions are valued.
For more information about the role please download the Job Description and Person Specification from our website via the Apply button.
Please note: We are unable to respond to applicants who have not been shortlisted.
We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.
We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Overview
Not Beyond Redemption is looking for a dedicated and organised Solicitor to provide guidance and supervision to Pro Bono Solicitors and volunteers from our partner firms who assist with casework in private children law matters. The charity is seeking a Solicitor (minimum of 1 year PQE, preferably in family law) to work on a remote basis. The candidate must, however, be willing to travel to attend the in-person legal clinics in the Northeast.
Not Beyond Redemption is a charity founded by Camilla Baldwin that provides free family legal advice and representation to women in prison. The charity's focus is to re-establish critical access and relationships between mothers and their children. The scope of the work is varied and ranges from helping women with a myriad of legal matters, including understanding their rights, negotiating with carers and representing them in courts across the country. The charity currently holds legal clinics in all 12 women’s prisons across England.
The Role
Location: Primarily remote working. Occasional travel to HMP Low Newton in Durham (every 2/3 months) to lead the legal clinics -with additional travel to other women's prisons as required.
Purpose of the position:To supervise a caseload of private law family cases and to assist with the Northern legal prison clinics.
Description: We are seeking a compassionate and resilient Family Lawyer to join our core team. After initial supervision you will lead prison legal clinics in the North and run a caseload of private law children matters, staffed by a network of pro bono volunteers from partner law firms. You will work closely with the Supervising Lawyer in the North to ensure we continue to provide high quality legal advice/representation to women in the Northern prisons and maintain our pro bono partnerships in the region. You will also run a small case load without volunteer solicitors.
Key Accountabilities:
Person Specification:
Closing date: 5th June 2026
Providing mothers in prison with free Family Law advice and representation to re-establish and maintain relationships with their children.
The client requests no contact from agencies or media sales.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Complex Needs Service in Kingston.
Sounds great, what will I be doing?
This role is responsible for delivering person-centred support that promotes wellbeing, independence, and tenancy sustainment for service users with diverse and often complex needs. You will assess referrals, co-produce and review SMART support and risk management plans, and work in partnership with external agencies to ensure access to health, education, employment, and community resources.
The role involves supporting independent living skills, financial stability, and recovery while preventing relapse or hospitalisation. You will maintain accurate records, uphold organisational policies, and contribute to service monitoring and development. Acting as a positive representative of Hestia, you will build strong relationships with service users, colleagues, and key stakeholders.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
You will bring experience supporting individuals with a range of needs, aspirations, and associated risks, alongside a proven ability to deliver high-quality, person-centred support services. You will have experience using computer-based systems to maintain accurate records and a good understanding of welfare benefits, housing options, and legislation relevant to statutory duties. Knowledge of health and safety within community settings and the ability to undertake effective key working, support planning, and risk assessments to promote independence are essential.
You will have a sound understanding of mental health, substance misuse, and the issues affecting the client group, with the ability to work collaboratively with external professionals to develop and coordinate tailored support packages. Strong safeguarding knowledge, a commitment to continuous learning and professional development. You will be proactive, organised, and committed to helping service users achieve positive outcomes and greater independence.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.