Housekeeper

This vital role, working in small team, is responsible for catering and cleaning for our clients and their guests. You will greet their guests, prepare and serve wholesome meals as well as undertaking cleaning and laundry duties. You must be customer focussed, with great attention to detail and the ability to listen and empathise and make their partners, applicants and guests feel at ease.

Housekeeper Responsibilities:

- Welcoming guests, providing refreshments as required.
- Preparing and assisting with meals.
- Laundry and general cleaning of the accommodation block, offices and general areas.
- Checking menus and stocks of food and cleaning supplies, undertaking shopping as needed.

Housekeeper Requirements:

- Great communication skills and a talent for making people feel at ease.
- Ability to undertake some heavy / strenuous duties (e.g. cleaning the chalets).
- Ability to prepare and cook both hot and cold wholesome meals.

Ideally, you will have a basic food hygiene certificate, understanding of nutrition and special dietary needs and some knowledge of human physical disabilities. Along with great attention to detail, you will be flexible and adaptable, personable, approachable and highly committed. Most importantly, you will be passionate about the transformative impact that their assistance dogs provide to their beneficiaries.

The hours of work for this post are to provide cover during their onsite training courses, for approximately 30 weeks per year. During the onsite training courses, you would work 3 shifts per week, normally 7.15am – 10.45am and may include weekdays and weekends.

Please apply online with a CV together with any supporting documentation that demonstrates your suitability for the role.

Our client is a disability confident committed employer and welcome diversity, promote equality and welcome applications from all sections of the community.

About our client:

Our client is an assistance dog charity which transforms the lives of disabled people through partnership with their specially trained assistance dogs.

Location: Osgathorpe, Leicestershire

Job type: Part Time, Permanent, approximately 30 weeks per year. During the onsite training courses, you would work 3 shifts per week, normally 7.15am – 10.45am and may include weekdays and weekends.

Salary: £9.06 - £10.06 per hour depending on experience

Benefits: Pension Scheme, Annual Leave, wide range of discounts at high street shops

Closing date for applications: 16 February 2020
1st Interview: 27 February 2020
2nd Interview: 5 March 2020

You may have experience of the following: Housekeeping Assistant, Housekeeper, Housekeeping, Cleaner, Cleaning Assistant, Cleaning Operative, Hospitality Assistant etc

Ref: 91544

Co-ordinator - Part Time (Contract)
Leicester, Leicestershire
£9 per hour

Do you have great communication skills and have an outgoing personality to work in a fast-paced hospital environment? Could you thrive as part of our incredible charity organisation supporting one of our key services? If so, read on.

Royal Voluntary Service is an innovative charity that focuses on inspiring people to give the gift of voluntary service to support the NHS and older people at home and in the community. We are now looking for a part-time Co-ordinator to join our team until March 2021.

Within a welcoming and team-focused environment, you will have the chance to undertake great training and make a positive difference to staff, visitors and patients.

Reporting to the Service Manager, your role will involve:

- Within a hospital setting, help to plan and hold events to raise awareness of the services available
- Train, support and motivate our volunteers to ensure coverage of key wards on a daily basis within the hospital ensuring company policies and standards are being adhered to
- Liaising with staff to support any pre-discharge requests
- Visiting clients in hospital to discuss and assess the support they need
- Maintaining paperwork and digital records

Interested? To be considered, you’ll need:

- Knowledge and experience of recording data, monitoring and evaluation processes and maintaining databases
- The ability to provide appropriate support and supervision to volunteers
- The ability to proficiently use industry standard IT systems including the Microsoft Suit, emails and the internet
- Excellent communication skills including delivering presentations, training and reports
- The willingness to undertake training and continuing professional development

Ideally, you will have knowledge and experience of local services and the issues affecting older people, but this is not essential.

Experience of working with volunteers and/or volunteer-led support groups would be beneficial, as would a good level of education including GCSEs, Scottish Higher or beyond.

This is a part-time role, working 17.5 hours per week, Monday – Friday.

To apply for the role of Co-ordinator, please apply via the button.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Service Co-ordinator, Charity Service Co-ordinator, Community Support Co-ordinator, Volunteer Co-ordinator, Community Services Co-ordinator, or Community Care Co-ordinator.

Family Co-ordinator
2 posts, one 37 hrs pw, one 21 hrs pw
Leicester, Leicestershire and Rutland
Salary: £21,589 -£25,295 pro rata, plus pension, NJC payscale 12—20
Must have use of own car
Parenting experience is desirable

Home-Start Horizons wants to see a society in which every parent has the support they need to give their children the best possible start in life. We support an average of 350 families per year, that’s around 700 children. Our volunteer led family support has a huge impact, supporting positive change in 95%+ of the families we work with. We improve mental health and well-being, family resilience, improve self-confidence and self-esteem and reduce social isolation. Children are at the heart of everything we do, and our support is evidenced to improve children’s learning and development, in readiness for school. A recent Quality Assessment Review rated us at 93%.

Post 1: Family Coordinator, Full-time 37 hrs pw

To be responsible for your own case load of volunteers, supporting families across the city and county, with a focus on Melton and Rutland. This is a varied role; you will be involved with the recruitment and training of volunteers and then the ongoing support and supervision of volunteers. You will visit families to assess their support needs and to review their progress. You will also run weekly stay and play family support groups. Previous experience and understanding of working with families, safeguarding and early years development desirable.

Post 2: Family Coordinator (Active Families), Part-time 21 hrs pw

Coordinate all aspects of the project, including visiting families at home to develop bespoke family activity plans, and reviewing plans on a 3 monthly basis.

Recruit and train volunteers to support the project. Support and coordinate Home-Start volunteers to act as Peer Mentors to individual families to help them achieve their activity goals. Work in partnership with the District Council Physical Activity Development Officer to arrange, and promote physical activity taster sessions and other activities.

Deadline for applications Midday Friday 7th February, 2020

TO APPLY:

Please click the 'Apply' button for further details.

Disclosure and Barring Service check at enhanced level will be required for this post.

Home-Start Horizons is committed to safer recruitment practice as an important part of safe-guarding and protecting children and vulnerable adults.

No agencies please.

You have recent experience in the mental health field (or a related area) and a good understanding of service user development and the Recovery and Personalisation agenda. All you need is the perfect environment to put your skills to great use. Welcome to Leicestershire Life links as a Volunteer Coordinator.

We need someone like you to join the team at our Leicestershire Life Links team. We support people living with mental health problems to develop a sense of independence, purpose and fulfilment and gain the skills they need to return to work or training. But, we need your help. Your challenge? To co-ordinate the volunteering programme within the service. This will include recruiting volunteers and providing them with inductions, support, supervision and mentoring. You’ll also work with Service Managers to further develop our volunteer network as well as establish and maintain Recovery Led Workshops and Peer Support Groups.  You will help us develop organisational policies, procedures, protocols, systems and guidance to underpin volunteer support and good practice, and much more besides.

To succeed, you’ll need a good understanding of the principles and practice on which mental health services are run. We'll also be looking for a proven ability to consult, liaise and work effectively with colleagues and a wide range of organisations. Flexibility over working hours is important too, as is self-motivation, professional integrity and excellent time management, prioritising and work planning skills. Great at solving problems and making decisions, if you have experience of recruiting and/or supervising volunteers or implementing new services, even better, although this is not essential.

This is a full-time post at 37.5 hours per week.

Closing date: 10th February 2020

So, are you ready to take on this rewarding role that comes with some really great benefits, including a smartphone? Apply now via our website.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

Together is an amazing place to work. And it’s not just because we’re one of the UK’s oldest and most respected mental health charities. It’s because we put the people who use our services at the heart of everything we do – supporting and enabling them to take control of their lives and make a positive contribution to the community.

We are looking to expand our workforce by recruiting one full time support worker to join our Floating Housing Related support team. You will be part of a team, working in a fast paced environment where no two days are the same.

You will work across Warwickshire, so access to a car is essential. You will have your own caseload of clients and will work autonomously, identifying people’s goals completing assessments and risk management meetings.

By working alongside people with disabilities your work will be vital in helping people to manage and sustain their tenancies, prevent and relieve homelessness, deal with debt, benefit issues and promote independence.

You will support the most vulnerable people in our community who experience mental ill-health, learning disabilities, physical disabilities, sensory impairment and autism. Experience of all areas is not essential as full training will be provided to the right candidate.

We have a firm commitment to encouraging fairness and diversity in our work force and we welcome applications from disabled people and those from BME backgrounds.

Administrator (FTC Until March 2021)
Leicester, Leicestershire
£15,457 per annum

If you are a proactive Administrator looking for a rewarding new role, this is a fantastic opportunity to take your next step with a pioneering charity.

Royal Voluntary Service is an innovative charity that focuses on inspiring people to give the gift of voluntary service to support the NHS and older people at home and in the community. We are now looking for an Administrator to join our team in Leicester on a contract until the 31st March 2021.

Within a friendly and supportive environment, you’ll have the chance to increase your skill set and play a key role in our day-to-day operations.

As an Administrator, you will facilitate the smooth running of our Leicestershire and Rutland hub.

This role involves carrying out a high volume of data entry activities, so an excellent eye for detail and methodical approach are essential. 

Specifically, you will:

- Act as the first point of contact for all calls into the office
- Create, update and maintain management information systems
- Manage and update database applications with volunteer, client and staff data
- Analyse and interpret financial statistics
- Support the recruitment, training and retention of volunteers
- Assist with a range of projects, events and fundraising activities

To be considered, you will need:

- Experience of general administrative processes and maintaining databases
- Previous experience of recording data, and monitoring and evaluating processes
- Proficiency in industry standard IT systems, such as MS Office, email, the internet and social media
- The ability to deliver excellent customer service

Organised and proactive, as an Administrator, you’ll have excellent communication skills and a positive, ‘can do’ attitude. The ability to work well both individually and in a team, is also key.

Experience of working with volunteers and/or volunteer-led support groups would be beneficial to your application.

This is a full time role, working 35 hours per week, Monday – Friday.

Please note, the closing date for applications is the 2nd February 2020.

To apply for the role of Administrator, please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Office Administrator, Admin Clerk, Admin Assistant, EA, PA, Executive Assistant, Personal Assistant, or Office Assistant.

Are you an inspirational leader? Are you empathetic, inclusive and resilient? If so, we have a new and exciting permanent opportunity for a Portfolio Manager in a national role. 

Position: Portfolio Manager

Location: National, with the option of being home based or working from the satellite office in Leicester

Hours: 37.5 hours per week Monday to Friday 

Salary: £35,420 rising to 36,629 after 12 months… with pay reviews each April

Contract: Permanent 

Benefits: Opt-in to our auto-enrolment pension scheme or enhanced rate scheme, 25 days holiday per year (plus bank holidays), Family friendly benefits providing enhanced maternity, paternity, shared parental leave and adoption, Riverside Rewards scheme and app

Closing Date: 27th January

The Role

Reporting to the National Portfolio Manager, the Portfolio Manager will lead, motivate and develop a regional team to ensure the delivery of a high quality service providing clear direction, regularly reviewing patch sizes and locations, work outputs, setting improvement targets and appraising individual performance.

You will be responsible for: 

• Ensuring effective delivery of leases, management agreements and service level agreements with external parties for the designated portfolio.
• Leading regular performance reviews and embedding effective third party arrangements.
• Managing relationships with stakeholders, both internally and externally by coordinating the on-boarding of new Managed Agent units.

About You

As Portfolio Manager you will: 

• Have excellent interpersonal and communication skills and will be able to influence others.
• Have proven experience of leading a team in a housing environment. 
• Have successfully managed large scale budgets and delivered an excellent customer care service.
• Be results driven, ensuring your teams are providing a high quality service whilst achieving individual and team targets.

We're looking for individuals who have up to date knowledge of legislation, regulations and standards relating to Social Housing, Non-Social Housing and Care and Support… so if this sounds like you, then we would love to hear from you!

This role will be based in Leicester, however there will be national travel involved so a driving licence is essential.

In return…

Work for an organisation who want you to feel empowered and that your voice is truly heard. Being a company focused on people, they treat our customers with this same respect. They trust you to protect their customers, their people and their business and they see outstanding worth in those with the courage to take responsibility, innovate and find solutions. Your focus on performance and ambition is rewarded with development opportunities. At this organisation, you can achieve.

About the Organisation

One of the UK’s leading social housing and regeneration organisations, they are a group of not-for-profit and commercial companies with a charitable housing association at their core. Operating across 160 local authorities in England and Scotland and housing 100,000+ people, they are fully committed to improving the lives of thousands of individuals and families. They seek to transform lives and revitalise neighbourhoods.

You may also have experience in areas such as Portfolio Management, Portfolio Coordinator, Portfolio, Facilities, Facilities Manager, Contracts Manager, Contracts, Housing, Property Manager, Property, Social Housing. 

Finance Assistant

You will join us as a Finance Assistant to work closely with the Finance Manager to deliver the tactical objectives.

Finance Assistant Responsibilities:

Within the role you will be responsible for monitoring and maintaining the purchase order log. Actions from this will include supplier invoices, staff expenses, and bank payments onto their accounting system. You will then complete these transactions ensuring authorisations are in place and providing follow up reporting when required.

Finance Assistant Requirements:

Ideally you will have qualifications at A-level or demonstrable experience to match this. You will have experience working within a Finance function and show a high level of accuracy and attention to detail. Proficiency in Microsoft applications and being able to use Accounting systems effectively will be important in this role. Our client would also like you to have a genuine interest in working for them and display their values of Courage, Creativity and Compassion.

About our client:

They provide two very important functions, Helicopter Emergency Medical Services (HEMS) and The Children’s Air Ambulance which provides paediatric transfers across the UK. Their objective is to save lives, utilising specialist pilots, doctors, and paramedics and with their work centred on saving lives, improving clinical outcomes and being able to react quickly and efficiently to emergencies. They are at the forefront of innovative clinical care and they challenge boundaries. None of this can be achieved without a hugely dedicated team of colleagues, volunteers and the general public.

Location: Rugby, CV21 3RQ

Job type: Full Time, Permanent, 37.5 hours per week

Salary: £19,000 - £21,000 per annum

You may have experience of the following: Senior Finance Officer, Finance Officer, Finance, Housing Association, Accounts Assistant, Financial Administrator, Credit Controller, Accounts Officer, Accounts, Finance, Rent Ledger, Reconciliation, etc.

Ref: 91372

Puppy Training Coordinator

This is an exciting opportunity to join the Puppy Training Team as a Puppy Trainer. This role is at the forefront of our assistance dog training programme and is responsible for co-ordinating and monitoring the progress of the puppies to ensure they receive the highest standard of socialisation and early training in order to maximise their chances of becoming qualified working our client.

Puppy Training Coordinator Responsibilities:

- Providing on-going training, support and advice to volunteer Puppy Parents.
- Carrying out home visits and classes for Puppy Parents.
- Recruiting Puppy Parents.
- Monitoring progress of puppies.

Puppy Training Coordinator Requirements:

- Experience of training puppies.
- Demonstrable dog training knowledge and skills.
- A working knowledge of the assessment of puppy and dog behaviour and traits.
- Coaching and training skills.
- Current UK driving licence or able to provide transport to enable visits.

Above all you will embrace our values with passion and love working as part of the growing our clients family helping disabled people to enjoy a greater independence and a better quality of life.

This important role will be based at our Midlands Training Centre in Osgathorpe, Leicestershire, working within a defined geographical location in the Derby area (please see the attached map) in order to visit our puppies in the region.

Our client is a Disability Confident Committed employer.

Please note all interviews will be taking place our Midlands Training Centre, Osgathorpe, Leicestershire.

Please apply online with a CV together with any supporting documentation that demonstrates your suitability for the role. If you have problems with the online application form please try using a different web browser (Google Chrome is typically the most reliable.)

About Our Client;

If you are looking for an inspirational challenge, join our amazing assistance dog charity and contribute to our life changing work.

Their mission is to transform the lives of adults with physical disabilities through partnership with their specially trained assistance dogs. To help them create these amazing partnerships, they need amazing people.

Location: Osgathorpe, Leicestershire

Job type: Full Time, Permanent, 37.5 hours per week

Salary: £18,321 per annum

Closing date for applications: Midnight 09 February 2020
1st Interview Date (Practical Assessment Centre): 24 February 2020
2nd Interview Date: 09 March 2020

You may have experience of the following: Puppy Training Coordinator, Puppy Training, Puppy Trainer, Dog Trainer, Animal Trainer, Dog Behaviourist, Dog Training, Guide Dogs, Canine Training, Dog Training Coordinator, Charity, Third Sector, NFP, etc.

Ref: 90948

We are looking for an experienced and highly motivated Facilities Manager to lead the maintenance and facilities services across the organisation. 

Our client is the leading local charity in Leicestershire and Rutland, supporting people with sight loss and their families for over 160 years.

Position: Facilities Manager

Location: Leicester

Contract type: Full Time, Permanent 

Salary: £30,000 per annum

Closing date: Friday, 7th February 2020

Interviews:Monday, 17th February 2020

About the role:

The role of Facilities Manager is a fantastic opportunity to take full ownership of the facilities management across one of the oldest and largest local charities in Leicester, as they look to further strengthen and grow their facilities services.

As Facilities Manager you will have responsibility for the overall effectiveness of the Facilities Team by building relationships with managers and stakeholders, to provide ongoing awareness of Health & Safety regulations.

Reporting to the Director of Finance & Resources, your Key responsibilities will include: 

• Providing a quality maintenance and facilities service across the whole of the organisation
• Providing an advisory service on all matters relating to facilities management, ensuring legal and regulatory compliance
• Ensuring all facility related purchases demonstrate a quality of supplies and value for money
• Responsibility for staff training on matters relating to Health and Safety 
• Monitoring the purchase and usage of chemicals at all sites, ensuring compliance with the Control of Substances Hazardous to Health legislation

About You:

As Facilities Manager you will need to possess a practical knowledge of Health & Safety regulations as well as demonstrating concise leadership, financial management and IT literacy.

The key skills and experience you will bring with you include: 

• A health & safety qualification e.g. NEBOSH, IOSH
• The ability to manage and develop a team 
• Substantial knowledge of health & safety and fire regulations
• Practical experience of managing finances and budget responsibility
• Experience in liaising with external stakeholders and negotiating prices that provide value for money

In return:

As well as working for a charity that really changes lives, you will be working for an organisation that is committed to the overall health and wellbeing of its employees. Benefits include:

• Annual leave allowance of 22 days per year, plus statutory bank holidays
• Comprehensive training and development support from day one
• Comprehensive healthcare package including; Dental care, Optical care, Therapeutic Support, Medical Consultations, Flu Vaccinations, Bupa Anytime HealthLine, Life Assurance scheme, Employee Assistance programme
• Lifestyle package including; tax free childcare scheme, Gym memberships, Ride to work scheme, East Midlands Chamber of Commerce Discounts, Mobile Phone Discount Scheme
• Pension contributions

What our employees say about working with our client: “I’m very lucky to be part of a wonderful team, who all have the same aspirations for people living with sight loss”. – Current Employee

If you are interested in joining this first class team, please apply today!

This post is subject to a Disclosure from the DBS.

Other roles that you may have experience of could include: Workplace Manager, Office and Facilities Manager, Head of Property & Facilities, Services Manager, Head of Facilities, Estates and Facilities Manager, Strategic Facilities Manager, Senior Facilities Coordinator, Facilities & Contract Manager

FareShare Midlands is the region’s largest food redistribution charity, fighting food poverty by tackling food waste. We're looking to recruit a talented and experienced individual to help deliver our fundraising strategy. 

This is an exciting time to join FareShare Midlands as we develop and expand our operations across the East and West Midlands and look to grow our fantastic portfolio of corporate partners, trust, grant and foundations and community supporters.

We are looking for someone ambitious who wants to take a leading role in developing and driving forward our fundraising strategy to meet our growth plans. If you have experience in trust, foundation and grant writing, relationship building, engagement and stewardship of donors, this role is for you.

About FareShare Midlands

FareShare Midlands' mission is to save good food from going to waste. An independent charity, we work in partnership with FareShare UK to access and receive food that is surplus to requirements from retailers and manufacturers and engage many volunteers to help redistribute this to local charities and community groups that provide meals to vulnerable people including families and individuals who are homeless, unemployed, socially isolated or recovering from addiction.

FareShare Midlands supports over 400 local charities and community groups. In the last twelve months we redistributed over 2,700 tonnes of food, helping to create 6.4 million meals and feed 35,000 people each week. 

Responsibilities

Account Management

• Manage a portfolio of trust, foundation and grant supporters to cultivate strong, long-lasting partnerships
• Develop persuasive fundraising proposals and reports to increase donations from new and existing supporters
• Support the management of a portfolio of corporate partnerships including meeting with stakeholders, stewardship and impact reporting
• Build strong relationships with funding partners, both face to face and on the telephone
• Manage income and expenditure of project budgets communicating with both internal and external stakeholders
• Work closely with the FareShare UK fundraising team to maximise funding opportunities and share learning

New Business

• Identify a pipeline of new opportunities in trusts, grants, foundations and corporate to secure new income for FareShare Midlands
• Maintain records and analysis of new business secured
• Attend networking events as required to meet new potential donors

Donor Care

• Stewardship of some of our donors, corporate groups, volunteers and other supporters of FareShare Midlands, in line with our fundraising strategy  
• Act as first point of contact for individuals enquiring to support FareShare Midlands
• Send donors information and fundraising materials to support their fundraising for FareShare Midlands
• Ensure supporter interaction points (telephone, post, email) adhere to the highest standards

Administration

• Keep account plans up to date and internal stakeholders informed of key partnerships
• Maintain accurate financial records and budgets for all partners
• Keep application and reporting pipeline up-to-date and accurate
• Write and send outgoing thank you letters to individual donors and groups

Communication

• Ensure the activities of individuals and milestones of donors are promoted and celebrated through our social media and PR channels
• Develop communication plans to keep donors regularly informed of our impact
• Oversee content including proposals, presentations and fundraising packs to ensure high quality and brand adherence.
• Work closely with the FareShare UK marketing and PR team on communications activity

Person specification

Experience

• Experience of supporting or developing fundraising partnerships and maximising fundraising opportunities
• Experience of securing gifts from  trusts, grants and foundations
• Experience in writing compelling funding applications and impact reporting
• Experience in prospecting for new business and stewarding donors face to face
• Experience of customer care in a charity or sales environment
• Experience in keeping good administrative records
• Experience of presenting to a range of audiences

Skills, knowledge and abilities

• Knowledge of trust, grant and foundation fundraising, particularly around restricted funding
• Skilled at managing donor relationships and knowledge of corporate or community fundraising
• Excellent communication skills, good persuading skills and good writing skills
• Excellent numeracy skills and use of Excel
• Good relationship building skills, both inside and outside an organisation
• Ability to work to meet objectives and deadlines
• Ability and experience of working well in a team

Values and behaviours

• A commitment to Equal Opportunities
• An appreciation of FareShare Midlands’ mission and strategy
• Flexibility of approach and ability to work in a team
• Proven ability to develop and maintain good working relations, with both internal and external audiences

Closing date for receipt of applications is 11.59pm, Sunday 26 January 2020. Interviews Wednesday 5 February 2020.

We are looking for an exceptional Development Manager to identify, develop and convert opportunities to generate income and help our client achieve their aim of making healthier and happier communities.

Our client is a conservation charity working with community volunteers to deliver practical solutions to the real life challenges they face, their activities have a lasting impact on people’s health, prospects and outdoor spaces. This is a great opportunity for someone with a track record of generating income in a charity setting.

Position: Development Manager

Location: Leicester or Home based

Salary: £28,600 - £33,000 dependent on experience

Hours: Full time, permanent

Closing Date: Monday 27th Jan 2020 at 5pm

Interviews: Will be held in Doncaster on 3rd and 4th Feb 2020

About the Role:

The role of Development Manager will work with the local staff and the regional Operation Directors in England, focussing initially on the Midlands and then expanding into wider areas across Central England.

You will work closely with those involved in our client’s operational activities from the outset to achieve optimum results in terms of quality, operational and financial performance and adherence with contract and funder requirements

Some of the key responsibilities of the role will include:

• Take opportunities from early discussion through to detailed bid stage
• Write detailed, accurate and compelling bids and proposals
• Make, develop and maintain high-level relationships with clients and funders
• Be the key interface for external business development resources
• Develop and maintain a prospect pipeline and meet agreed income targets
• Account manage specified funders to optimise income across the charity

About You:

As Development Manager for our client you will have a target driven approach and the ability to be flexible, work under pressure and to meet demanding deadlines.

You will bring with you the following key skills and experience:

• Proven experience of understanding and translating contractual commitments and guidelines into proposals/bids/ propositions.
• Experience of preparing and winning bids for new and repeat income generation
• The ability to cultivate excellent client relationships
• This role with require travel within the UK, so a full UK driving License is essential

In return:

As well as working for a charity that makes a real difference to communities, by connecting people and green spaces to deliver lasting outcomes, you will also receive the following fantastic benefits:

• 25 days holiday PLUS bank holidays, increasing to 30 days per year
• Pension scheme
• Tax free childcare scheme
• Health Assured Employee Assistance Programme
• BUPA Health cash plan
• Development Leave – up to 5 days per year for approved conservation task or development opportunity
• Flexible working
• Life Assurance
• Living wage foundation employer
• A range of discounts including high street retailers, cinema, tickets, holidays etc.

As a Disability Confident and Equal Opportunities Employer, our client welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates

The post is supported by funding from The Peoples Post Code Lottery.

Other roles you may have experience of could include: Business Development Manager, Income Generation Manager, Senior Fundraiser, Major Giving, Fundraising, Community Fundraising, Fundraiser, Individual Giving, Major Donor, Corporate Fundraiser, Fundraising Partnerships Manager, Partnerships Manager, Bid Writer.

Job Description - Service Director (Maternity Cover – 9 months)

Responsible to: Chief Executive

Responsible for: Management Team and Art Therapist

Location: Main base Loughborough, England but travel will be required.

Salary: £30,000 to £35000 per annum

Hours: Full Time at Leadership level

Start Date: March 2020 (includes a 2-month overlap with current Service Director)

Overall Purpose

• To provide leadership to serve the young asylum seeking people, enabling them to become positive and empowered individuals able to live independently as net contributors to society.
• To ensure our service is of the highest quality, meeting young people and local authorities’ needs, in line with Baca’s vision, mission and values.
• To lead a learning culture, ensuring we are continually learning from the young people, stakeholders and other wider opportunities.
• To identify and develop opportunities and partnerships with local authority placement teams to allow Baca to work with more young people for a wider impact.

Duties & Responsibilities

Current Service Delivery

• Overall responsibility for all young people services delivered by Baca, ensuring that it is line with Baca’s vision, mission and values and meets the needs of both the young people and the local authorities Baca works with.
• Responsible for the oversight and development of the Management team.
• Manage the existing excellent relationships with all key service delivery partners such as Local Authority Teams and educational institutions in line with Baca’s values. 
• Responsible for ensuring all aspects of safeguarding of service users in Baca’s care including:
  • Leading a strong safeguarding culture in the organisation
  • Safety in accommodation
  • Relationships with staff and volunteers
  • Safety of activities undertaken by service users
• Attending a range of events and meetings to ensure that Baca is up to date on current policies and networking with key strategic partners.
• Budget oversight of rebuild team budget lines and grant funded projects facilitating young people services.
• Ensure the service is of the highest quality in line with our values and always seeking to achieve the outcomes in line with our Theory of Change.
• Responsible for the oversight of systems, ensuring they are robust and facilitating Baca’s work with the young people, by working closely with the Operations Manager. Ensure that Baca successfully completes ISO 9001:2015 annual audits.

Service Development

• Lead a learning culture, ensuring we are learning from the young people, stakeholders and other wider opportunities.
• Lead on setting criteria for investigating young people service growth opportunities.
• Leading the development of all young people services; continually ensuring it meets the needs of the young people and developing partnerships where necessary to facilitate this work. 
• Working closely with the Business Development Director to facilitate the development of new services.
• Support the expansion work of Baca into new geographical locations ensuring that it reflects Baca’s vision, mission and values. Developing key relationships and partners where necessary to ensure the support structures are in place for young people we care for in that area.

Leadership

• Be an active member of the Baca’s Leadership team, contributing to Baca’s organisational strategy to help achieve our vision and mission.
• Responsible for the young people service delivery areas of Baca’s three-year strategy.
• Risk management in the delivery of the young people services, operations and areas of growth.
• Engaging in other activities in support of the organisation and its work as and when appropriate in line with our value of Service.
• Budget oversight of rebuild team budget lines and grant funded projects facilitating young people services.
• Undertake 24/7 on-call duty as part of the on-call team rota.

General

• Play an active and supportive role within the organisation, leading by example.
• Embrace the Vision and Values of Baca and reflect this in working practice.
• Maintain strict confidentiality in relation to work undertaken and ensure all confidential material is stored according to Baca’s Confidentiality statement and Data Protection Policy.
• Treat all staff and young people fairly and without prejudice, in line with Baca’s Equality and Diversity policy
• Lead on the correct procedures for dealing with any suggested incidences of safeguarding concerns and to follow them, in line with Baca’s Child, Vulnerable Adult Protection & Safeguarding Policy
• Adhere to all Baca’s policies and procedures.
• Ability to work flexible hours in line with the needs of the team.

Person Specification

Baca is looking for someone who can take the lead with the delivery of our service for young people who are unaccompanied asylum seekers aged 16 to 18. The successful applicant will have the best interests of the young people at the heart of their role. They will be willing to learn from the young people consistently and will ensure that safe relationships and a learning attitude will be at the core of Baca’s service delivery and development. They have the ability to ensure the support we give to the young people is of the highest quality and goes beyond the statutory standards set. You will be passionate about our work and able to interact well and empathise with the young people in our care. You will be able to ensure the best is always being done to support each individual. 

You will be very organised and able to work and develop robust frameworks and systems that will release staff. You will be a great people person who can develop key external relationships and work well with the staff team, linking in with the culture of family that exists within the organisation. The role will require the successful candidate to complete an enhanced DBS check.

Passion for supporting unaccompanied asylum-seeking young people with a genuine desire to see them thrive in the UK
It is highly desirable that they have previous experience of working with unaccompanied young people and victims of trafficking and have a strong understanding of the issues involved in providing care for this cohort of young people.

Strong team leadership skills
Strong in people management with demonstrable expertise and experience in managing managers, especially across multiple locations and functions. The role requires strong ability to manage specialists with expertise other than their own.

Strategic planning and organisational ability
Demonstrates ability to develop strategic plans and then translating long-term strategy into deliverable actions, and in devising and maintaining performance management processes that enables staff to support the young people to the best of their ability.

Decision making skills
Demonstrates the ability to make clear and well-reasoned decisions under challenging circumstances.

Understanding of financial performance data
Able to understand the drivers of successful financial performance and the presentation of financial data, and to communicate these clearly to others. Able to develop and manage budgets.

Strong networking skills
Demonstrates ability to develop and maintain a strong network of successful relationships across the public, private and voluntary sectors, in order to identify and develop new opportunities to meet the young people’s needs.

Strong influencing skills
Both in written and spoken word, able to sell the mission and Baca’s Theory of Change in a creative and compelling way inside and outside the organisation. Able to communicate key decisions in such a way as to gain people’s engagement and commitment.

Job Description & Person Specification - Systems Coordinator

Responsible to: Operations Manager

Location: Based in Main Baca office, Loughborough, England. The role requires some travel.

Hours: 15 hrs per week (incorporating occasional out of office hours)

Contract: Fixed Term – 2 years

Salary: Band £22,000 - £25000 pro rata per annum

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Overall Purpose

To administer and coordinate Baca’s organisational systems to ensure that the charity is dynamic, responsive and efficient in its work.  You will ensure Baca has effective HR, ICT, Quality Management and Health & Safety systems so that all teams can excel in the delivery of Baca’s strategy.

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Duties Responsibilities

• Coordinate the delivery of Baca’s quality management system so as to meet requirements of ISO 9001:2015. This includes conducting audits, developing audit reports and coordinating actions from audits.
• To support the Directors and managers in the development of legally compliant policies, ensuring policies are up to date in line with the policy register whilst enabling the achievement of Baca’s strategic priorities.
• Work with team managers to ensure key project risks are identified and documented in line with Baca’s quality management system.
• Administer HR processes associated with recruitment, induction, probations, appraisals and supervisions for staff and volunteers.  Ensuring compliance with all current legislation and facilitating management responses to issues as they arise.
• Coordinate staff training, ensuring all are up to date with core training and working with management to implement identified further training for the development of staff and drive our service towards our vision and strategy.
• Oversight of Baca’s ICT systems, troubleshooting issues, reviewing changing needs alongside technological developments. Ensuring systems and technology are innovative, productive, enabling and supportive to staff and young people in our care.
• Able to identify areas of development within Baca’s systems and initiate a plan of action to implement improvements.

General:

• Play an active and supportive role within the organisation
• Take ownership of files allocated, ensuring they are up to date and stored correctly.
• Maintain strict confidentiality in relation to work undertaken and ensure all confidential material is stored according to Baca’s Confidentiality statement and Data Protection Policy.
• Embrace the Vision and Values of Baca and reflect this in working practice.
• Treat all staff and young people fairly and without prejudice, in line with Baca’s Equality and Diversity policy
• Be aware of the correct procedures for dealing with any suggested incidences of safeguarding concerns and to follow them, in line with Baca’s Child, Vulnerable Adult Protection & Safeguarding Policy
• Adhere to all Baca’s policies and procedures.

Personal Specification

Baca is looking for someone who can take the lead on coordinating, developing and maintaining key systems that are critical to the success of Baca’s work.  You will have the ability to catch the big picture vision of the organisation and then apply this to the understanding of the detail required to bring this vision into being.  You will be passionate about our vision and mission. You will be able to interact well and empathise with the young people in our care.

You will be very organised and able to work to a high level of detail in implementing processes. You will have strong initiative and will have an ability to problem solve to ensure the Charity is able to continue to develop new and innovative ways of working in a continually changing environment.

You will be a great people person who can develop key relationships internally and externally where required. You will be able to subscribe to Baca’s values and demonstrate these values in behaviours in line with the culture of Baca.

Qualifications/Knowledge/Experience

• Able to understand the big picture and apply this to the details, communicating this with the wider team and stakeholders.
• Experience of working with statutory and voluntary agencies within the UK
• Knowledge, experience and/or aptitude for working with vulnerable young people. Understanding of the needs of young people from other cultures, including asylum seekers and refugees.

Skills/Abilities

• Strong organisation and planning skills, working to a high level of detail.
• Excellent communication both written and verbal.
• Able to find the right balance between administering effective systems and the bigger picture the systems exist to serve.
• Ability to work flexibly in a changing and developing environment. 
• Someone who is able to take the initiative in the analysis of situations and problems logically, and identify robust and workable solutions.  Be able to clearly present these solutions to other members of the team in a way that allows for clear understanding quick decision making and follow through.
• Someone who is able to manage a high workload and able prioritise different tasks, balancing customers and young people’s needs within our organisational strategy and development.
• Strong Willingness to learn and work in line with Baca’s learning culture.

Other Expectations

• Have a genuine concern for and commitment to asylum seekers/refugees, young people and UASCs in particular
• Ability and commitment to work at all times within a framework of confidentiality and anti-discriminatory practice
• Ability to recognise and address pro-actively and professionally problems which arise and ways of improving the service
• Hold a full, clean driving licence
• Commitment to work within the aims, values and ethos of the organisation

INTERVIEWS WILL BE ON THE 7th OF FEBRUARY 2020