Jobs in london

Mind in Croydon is seeking to recruit a full time Advocacy Service Manager to join our small, dedicated team of Independent Mental Health Advocates (IMHA) working to provide advocacy services to adults subjected to detention under the Mental Health Act in the London Borough of Croydon to ensure they understand, express and exercise their rights, and to enable them to access essential services. The advocacy team also provides Community Mental Health Advocacy for people who are informal patients in psychiatric hospital or living in the community and provides weekly advocacy service at two InMind Healthcare Group hospitals in Croydon.

The role is ideal for an experienced Advocate, who is passionate about promoting the rights of people who are experiencing poor mental health, in sometimes challenging conditions, but who is also committed to nurture the next generation of future advocates, as a key part of the role will involve supervising and supporting a current trainee in addition to a qualified IMHA, providing guidance, support, and skills development on casework and advocacy.

In December 2024 the team was awarded the Quality Performance Mark in Advocacy, a testament to their quality of service providing safe and life-changing support.

Advocacy Service Manager

SALARY: £ 37,728.88 per annum
plus pension contributions (above 4% by salary sacrifice)

REPORTS TO: Head of Social Inclusion & Support Services

RESPONSIBLE FOR: 2 Independent Mental Health Advocates(IMHA)

TERM: Permanent, subject to funding, full time (36 hours pw)

BASED AT: Bethlem Royal Hospital, Beckenham BR3 3BX. Advocates are also required to meet clients at different sites throughout Croydon and neighbouring boroughs.

This role supports hybrid working. Other flexible arrangements can be discussed however please note that specific flexible working arrangements such as staggered hours may not be feasible due to operational constraints set by the Hospital.

About the role

This is a unique opportunity to play a pivotal role at the heart of SSAFA supporting our Chief Executive Officer (CEO) in leading the organisation.

As Chief of Staff, you will act as a strategic partner and trusted advisor to the CEO, bridging operational delivery with strategic oversight. You will coordinate cross-organisational priorities, ensuring effective communication, accountability, and decision-making across directorates.

Working with senior colleagues, you will provide high-level executive and operational support, represent the CEO when required, and maintain oversight of key organisational initiatives. This role is essential in enabling the CEO to focus on strategic leadership, while you ensure the smooth running of business functions and act as a trusted liaison across the organisation.

About the team

You’ll be working at the centre of SSAFA, reporting directly to the CEO and working closely with the COO and CEO's Executive Assistant. The role is highly collaborative, requiring strong relationships across the Senior Management Team and all directorates. You will be part of a leadership environment that values trust, open communication, and shared accountability, ensuring the organisation delivers effectively.

About you

You will be an experienced leader with strong communication and influencing skills, able to build trust and foster collaboration across teams. With sound judgment and the confidence to make decisions within delegated authority, you will act with professionalism and discretion on behalf of the CEO.

Organised and strategic, you will bring excellent project management skills, digital agility, and the ability to balance competing priorities. Analytical and solutions-focused, you will thrive in a fast-paced environment and share SSAFA’s values and commitment to supporting the Armed Forces community.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 54,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Closing date: Midnight on 21 October 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: W/C 03 November 2025

Are you a passionate and proven fundraiser looking for your next big challenge? This is your chance to join a mission-driven team and help transform the lives of seriously ill children.

Reporting to the Head of Fundraising, you’ll be a vital member of our charity team, responsible for activity across community and events fundraising. This role will focus on providing exceptional stewardship for our calendar of community and events fundraising. You’ll build relationships with supporters and help deliver impactful events as well as help grow our income through individual giving.

Please click on the attached job pack for the role description, more details about The Brompton Fountain and the role you could play, then apply via CharityJob with your CV and cover letter.

We look forward to hearing from you.

Mind in Croydon is seeking to recruit a full time Independent Mental Health Advocate (IMHA)  to join our small, dedicated team of Independent Mental Health Advocates working to provide advocacy services to adults subjected to detention under the Mental Health Act in the London Borough of Croydon to ensure they understand, express and exercise their rights, and to enable them to access essential services. The advocacy team also provides Community Mental Health Advocacy for people who are informal patients in psychiatric hospital or living in the community and provides weekly advocacy service at two InMind Healthcare Group hospitals in Croydon.

This role is suitable for a fully qualified Independent Mental Health Advocate (IMHA) with a proven ability to support people under the Mental Health Act. We are not considering trainee positions at this time.

In December 2024 the team was awarded the Quality Performance Mark in Advocacy, a testament to their quality of service providing safe and life-changing support.

SALARY: £30,404 per annum
plus pension contributions (above 4% by salary sacrifice.

REPORTS TO: Advocate Service Manager 

TERM: Permanent, subject to funding, full time (36 hours pw)

BASED AT: Bethlem Royal Hospital, Beckenham BR3 3BX. Advocates are also required to meet clients at different sites throughout Croydon and neighbouring boroughs.

This role supports hybrid working. Other flexible arrangements can be discussed however please note that specific flexible working arrangements such as staggered hours may not be feasible due to operational constraints set by the Hospital.

Summary

The Cathedral and Church Buildings Department supports the care and sustainable development of the Church of England's 42 cathedrals and 16,000 church buildings, of which 12,500 are listed, to help fulfil the vision and strategy of the Church of England. It also supports dioceses with the disposal of church buildings no longer required for worship and finding them a new future. Through advice, guidance, advocacy and fundraising, we provide strategic support on conservation and caring for historic church buildings, making change to support worship and communities, and working towards Net Zero Carbon 2030. Members of the department engage with dioceses, parishes and cathedral teams, as well as nationally with government, agencies, charities, funders, General Synod and across the National Church Institutions to make the case for church buildings and their vital role in worship, community and our national life. The Church

Buildings Council is a statutory body responsible for advising Chancellors, dioceses and parishes on faculty applications.

The Church Buildings Officer will be responsible for the production of reports summarising the history and significance of church buildings and assessing the impact of proposed changes. You will also provide general guidance and advice at diocesan and local level.

As a team player the role holder will be a responsible case-worker, able to provide expert advice on proposals, having assessed the significance and needs of church buildings, balancing them with the impact on the historic church. The postholder will prepare reports for church buildings considering closure, researching and assessing their significance and potential sustainability.

This role may also require updating and developing guidance for parishes and dioceses.

• Provide consistent, practical and timely advice
• Support policy and campaigning initiatives
• Support the Church Buildings Council (CBC) and Statutory Advisory Committee (SAC)
  
  

• 21 hours per week (3 days a week)
• 6 months Fixed-Term contract
• Required to come into the London office approximately twice a month
• Hybrid working

• A salary of £48,577 pro-rata per, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Contract: Must be available for 2 days during w/c 15th Dec for induction and site visit before the hotel opens on 23 Dec. 

Pay: £20 per hour (£30 per hour on Bank Holidays)

Shifts: 07:45 – 20:15 (day) and 19:45 – 08:15 (night) on site at the hotel and you will be entitled to 2 x 30 minute unpaid breaks during your shifts.

Locations: Crisis Warehouse in Canning Town and hotel in East London with exact location provided upon successful appointment

The role

This is a unique opportunity to join the Crisis at Christmas team as a Women’s Pathway coordinator at a hotel and way of working we are introducing for the first time in East London. The Women-led Pathway is specifically designed for women experiencing homelessness and is a women-led initiative grounded in a psychologically informed approach. Your aim will be to ensure guests have a positive experience, that we achieve the impact we want and that there is consistency throughout the duration of the project. Crisis at Christmas is innovative and achieves great things, we want you to be part of that.

The purpose of the role is to be the key on-site point of contact for volunteers, case managers, hotel staff and members of our security team. You will play a key role in ensuring Crisis at Christmas policies and procedures around volunteering, incident management, safeguarding and guest wellbeing and behaviour are being followed. You will ensure volunteers are supported with any issues, difficult conversations and incidents that may arise with our hotel guests.

You will be responsible for escalating any serious concerns or issues to the Guest services manager, Head of Christmas and on-call managers during the Christmas period who will all be able to provide advice and guidance for any issues you may encounter on site.

To be considered for the role you must be able to be on site at the hotel in London during the Christmas period. This will include working on Bank Holidays and weekends.  

To ensure that the needs of the women we support are met in a safe and supportive environment, this post is open to applications from women only. We are committed to building a diverse and inclusive team and welcome applications from women of all backgrounds, including trans women.   

Experience required 

• Previous experience managing or working intensively in services for women, ideally in a hostel or accommodation environment in the homelessness or related sector.
• Experience working with and supporting women with multiple and complex needs.
• A good understanding of the issues faced by women experiencing homelessness.
• Ability and confidence to consult and use own initiatives to manage risk and make appropriate decisions in complex situations.
• Experience of holding high quality briefings and debriefs with multiple different audiences.
• Ability to build and manage effective working relationships with multiple different stakeholders from a range of backgrounds.
• Excellent interpersonal skills and ability to communicate effectively and confidently with a wide range of audiences.

Shifts

You will also accrue annual leave during this work, which will be calculated according to statutory guidelines and will be paid in your final payslip. Holiday entitlement will be calculated as 12.07% of actual hours worked and equates to approximately £3.80 per hour for bank holidays worked and £2.40 per hour for non-bank holiday work.

Applications close on Sunday 2 Nov at midnight

Hybrid working: 3 days in the office(s) and 2 days at home

Hours: 30 hours per week, 52.14 weeks per year (29.6 hours is also an option) - flexible working pattern.

Salary: £28,624 - £29,572 + wellbeing cash plan + pension scheme (LGPS) + additional Lift Schools benefits

Contract: Fixed term - until August 2026

Closing date: 26th October 

Interview date: Week commencing 3rd November 

The Role

We are seeking a proactive, and detail-oriented HR Coordinator (ITT onboarding) to join our Central Team, based in Ed City - London or Lift New Rickstones in Essex, on a fixed term basis. This pivotal role will ensure Lift Schools meets all statutory and regulatory requirements relating to safer recruitment, employment compliance, and Initial Teacher Training (ITT) processes.

You will lead on pre-employment checks, safeguarding compliance, and onboarding for ITT trainees — maintaining rigorous standards and robust systems to ensure that safeguarding remains at the heart of all we do. This role is ideal for someone who thrives on precision, takes pride in compliance excellence, and understands the importance of getting every detail right to protect and support our schools and trainees.

This role can be 29.6 or 30 hours per week, depending on individual preference, and working hours can be across between 4 or 5 days depending on personal preference. 

Key Responsibilities:

• Lead the compliance process for employment checks across Lift Schools, ensuring full adherence to Keeping Children Safe in Education (KCSIE).
• Oversee DBS, right to work, reference, and medical clearances for all staff and trainees.
• Ensure employment contracts, offer letters, and variation letters are accurate, compliant, and issued on time.
• Maintain robust and auditable compliance records, producing regular reports for senior leaders.
• Manage ITT compliance processes in line with regulatory requirements (e.g. Ark Teacher Training).
• Coordinate onboarding for all new ITT trainees, ensuring a smooth, compliant, and welcoming experience.
• Develop and deliver training to staff on compliance and onboarding procedures.
• Act as the first point of contact for ITT compliance queries, providing expert advice and guidance.

About You

You’ll be someone who combines exceptional attention to detail with a strong sense of integrity and purpose. You take ownership of your work, stay ahead of deadlines, and value the importance of compliance in safeguarding children and maintaining organisational trust. We welcome applications from both experienced professionals and those looking for entry level positions within HR or compliance. 

Essential skills and experience:

• GCSE Maths and English (Grade 4 / C or equivalent).#
• Experience in a compliance, admin, HR, ITT, or safeguarding role.
• Excellent organisational and communication skills.
• A proactive, self-motivated, and resilient approach.
• A demonstrable commitment to safeguarding and equality.

Desirable:

• Strong knowledge of DBS and right to work checks and processes.
• Experience working within education or ITT compliance.
• Familiarity with Google Workspace.

Who is Lift Schools?

We’re a diverse and inclusive network of schools with one clear mission; to provide an excellent education to every child - in every classroom, every day. And we do this across each of our 57 schools.  As with our students, we want our team to be empowered to do their best work, supported by the best leadership they’ve ever had.

We acknowledge and appreciate the exceptional efforts of everyone here in making this an incredible organisation.

We offer you:

• Career development and training: Access a wide range of statutory and developmental training to boost your career.
• Our partnership with One World powers our innovative Instructional Excellence Program. We also offer a comprehensive range of CPD programs, including Ambition Institute's Early Career and NPQ offerings, tailored to both individual and network needs.
• Generous benefits: From your pension plan to healthcare and financial support, we've got you covered.
• Lifestyle perks: Enjoy discounted gym memberships, travel deals, and even electric vehicle incentives.

We reserve the right to close this vacancy early should we receive an overwhelming response. All candidates are advised to refer to the job description and person specification before making an application.

Lift Schools are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our people and volunteers to share this commitment. We adopt a fair and consistent recruitment process which is inline with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check.

Lift Schools embraces diversity and promotes equality of opportunity.  Job share, part-time and flexible working opportunities will be considered.

We are a Disability Confident Employer and there is a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Title: Crisis at Christmas Locum Outreach Worker (Day Centres)

Contract: Casual worker in December 2025 – a minimum of three shifts, 8-hour shifts with half an hour break, between Tuesday 24 Dec and Saturday 28 Dec 2025

Pay: £20 per hour over three, 8-hour shifts (£30 per hour on Bank Holidays – 25 and 26 December)

Locations: Crisis at Christmas day centres will be operating from the locations below:

· Stratford Day Centre, School 21, E15 4RZ [SHIFTS AT THIS LOCATION ARE CURRENTLY FULL]

· Pimlico Day Centre, Pimlico Academy, SW1V 3AT

·       Paddington Day Centre, City of Westminster College, W2 1NB

A fantastic locum opportunity for skilled Outreach workers who have front line experience supporting rough sleepers.

You will be working at our Christmas Day Centres to engage with our guests looking for help, guidance, and support around their housing situation, especially those who are believed to currently be rough sleeping.

You will be employed  directly by Crisis during this period, for this reason any applications must be with permission from your current employer which must be sought and cannot be assumed.

Experience required

· Demonstrable experience of working directly with rough sleepers (e.g., in outreach, day centres or similar services)

· Good knowledge of voluntary sector services and statutory rights of homeless people

· Ability to deal flexibly with a broad range of clients, and with challenging behaviour.

· Striving for equality of opportunity in the context of rough-sleeping and homelessness

· Current registered CHAIN user

Shifts

Shifts will be 9am – 6pm and Day Centre Outreach workers must commit to a minimum of 3 shifts to be accepted into the role.

You will also accrue annual leave during this work, which will be calculated according to statutory guidelines and will be paid in your final payslip. Holiday entitlement will be calculated as 12.07% of actual hours worked and equates to approximately £3.80 per hour for bank holidays worked and £2.40 per hour for non-bank holiday work.

Applications close on Sunday 26 October at midnight

Governance Executive/Coordinator - Temporary Opportunity!
 
Ready to play a key role supporting governance and administration in a respected professional body?
 
This is a fantastic opportunity to join our client as their Governance & Administrative Executive, providing vital support to Boards, Councils, committees, and membership processes.
 
You’ll thrive in this role if you enjoy organising and coordinating behind the scenes, supporting senior stakeholders, and ensuring governance activities run smoothly.
 
If you have experience in governance, committee, or membership administration, particularly in a charity, professional body, or non-profit, this role could be a perfect fit.
 
Role: Governance Executive/Coordinator
Organisation Type: Professional Membership Body
Salary/Rate: £18.13 per hour
Working Arrangements: Hybrid – 2 days per week in the London office (which days can be flexible)
Location of offices: Central London Area
Employment Type: Temporary to December (November 2025 start)
 
This role would suit someone who enjoys being the dependable go-to person - detail-focused, proactive, and comfortable supporting senior stakeholders in a structured environment.
If you have previous experience in administration, governance, or committee support - particularly within a charity or membership organisation - this could be a great opportunity for you!
 
The Role:
 
As a Governance Executive/Coordinator, you’ll help keep governance and administrative processes running efficiently across the Institution.
 
Your responsibilities will include:
 
Governance & Membership Support

• Supporting the smooth running of Board, Council, and committee meetings
• Taking accurate minutes – capturing key discussions, decisions, and actions
• Assisting with governance processes and ongoing reviews, including following up on actions and tracking decisions
• Supporting membership records and related administrative tasks
• Coordinating schedules, sending meeting invites, and helping plan events and activities
• Acting as a reliable point of contact for trustees and senior stakeholders
• Providing admin support for fund applications and seasonal initiatives
• Preparing meeting minutes and ensuring timely follow-up on agreed actions
• Supporting GDPR updates, policy reviews, and other compliance requirements
• Preparing documentation and materials for upcoming meetings
• Maintaining key records and organisational systems, including CRM and web-based tools
• Liaising with colleagues and IT to ensure smooth administrative processes

About You:
 
You are an organised, detail-oriented administrator with experience supporting governance, membership, or committee work. You’ll have excellent minute-taking skills, a proactive approach, and the confidence to liaise with senior stakeholders.
 
You’ll also bring:
 
Previous experience in governance, membership, or committee support – ideally within a charity, non-profit, or professional membership organisation,
Strong organisational skills and attention to detail
The ability to juggle multiple priorities calmly and efficiently
 
Why Apply?
 
Join a respected professional membership organisation with a global reputation
Play a meaningful role supporting governance and operational success
Enjoy a varied role that blends governance, administration, and forward planning

To apply for the Governance Executive/Coordinator role, please upload your CV. We look forward to hearing from you!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Note about the Recruitment Process:

Candidates will be expected to attend an in-person Assessment Day on Thursday 30th October as the next stage of the recruitment process for this role.

Main Purpose of the Role

Khulisa, meaning 'nurture' in the Zulu language of South Africa, is an award-winning charity dedicated to providing therapeutic support to young people. We focus on reaching those who are most at risk – young people from deprived communities who are often marginalized, vulnerable to exclusion, and at heightened risk of becoming involved in crime. Our approach centres on safe, exploratory methods that aim to understand behaviour and experiences often rooted in trauma, abuse, and neglect. We deliver intensive therapeutic programs within educational and community settings, empowering young people to confront the underlying causes of their emotional distress and work toward healing. To create lasting, sustainable change, we work to establish trauma-informed environments around young people by equipping parents, caregivers, educators, and other professionals with the tools they need to offer effective, supportive care. Currently, our services are active in London and Manchester.

As the post holder you will be responsible for delivering our front-line work to young people, parents and other adults (professionals). You will work in schools and in community settings across London to generate impact for young people using Khulisa’s trauma-informed approach. This role requires an enhanced DBS check.

The post holder will be required to work from home permanently but be willing and able to easily travel regularly to various locations in London as necessary to fulfil the requirements of the role, to deliver aspects of the programme, and to engage with other stakeholders and colleagues.

 

 

Main Duties and Responsibilities

Programme Delivery:

· Facilitate the delivery of sessions in our flagship Face It programme and modular workshops to young people, our Nurturing Connections programme for parents and carers, and our trauma training for professionals.

· Facilitate delivery to a high standard in all settings (schools, youth services, and community spaces), ensuring that you are always taking a trauma informed approach.

· Facilitate various youth participation workshops, co-delivering with young people as much as practicable.

· Respond to any questions, disclosures or safeguarding concerns raised during sessions and follow up where necessary with the relevant safeguarding teams or, where consent is secured, make onward referrals for additional support in specific cases.

· Contribute to the continuous development of all aspects of the programmes, sharing new ideas and using best practice.

· Participate in the periodic review and updating of programme contents and/or development of new materials with relevant colleagues, ensuring that materials used across the team are always uniform and consistent.

· Maintain accurate records of programme activities, including record of input, output, and impact as well as demographics data, and support relevant colleagues in ensuring effective monitoring and periodic evaluation and reporting of impact generated.

· Manage relevant budgets and ensure a value for money approach to all expenditure, making sure to keep within budget.

Programme Coordination:

· Take direct responsibility for logistics of individual programme delivery or activity, including scheduling, resourcing, staffing, and liaising with schools and other partners to ensure effective delivery.

· Work with colleagues in Impact and Evidence team to provide programme data as required to effectively demonstrate impact generated through your delivery.

· Where possible during delivery, generate multi-media content for the use of colleagues in communications to use in updating the Khulisa website and for social media.

Stakeholder Management:

· Support the Programmes & Participation Manager in the building and maintenance of strong relationships with delivery partners - schools, community organisations, and other important stakeholders.

· Contribute to any work to use learning from delivery activities to redesign existing programmes and/or develop new pieces of work as required.

· If required, represent Khulisa at events, meetings, and conferences as required etc.

· Support the onboarding and training of Associate Facilitators and volunteers as necessary.

· When required, support the onboarding and training of other permanent programme staff.

Additional Duties and Responsibilities

· Objectively review the successes and achievements of each delivery session facilitated against programme or activity objectives, identifying and implementing opportunities for making ongoing improvements.

· To actively deliver all elements of the Khulisa programme, including work with adults and Khulisa’s Young Influencers.

· Depending on experience and qualifications, to be receptive to any other duties as required by the line manager and in line with the needs of Khulisa.

· To develop and maintain good working relationships with colleagues and other professionals, and to participate in team meetings.

· To participate in personal supervision in accordance with Khulisa’s supervision and performance appraisal policy and attend agreed training as relevant.

· At all times to carry out the responsibilities of the post in a manner consistent with promoting equalities and diversity and demonstrate respect for colleagues and Khulisa’s aims and values.

· To maintain an awareness of own and others’ health and safety and comply with Khulisa’s Health and Safety policies and procedures.

· Occasional evenings and weekend (events) may be involved with time off in lieu agreed.

Customer Services Officer

Central London (1 day per week in the office)
Permanent role | £28,000 – £30,000 per annum (depending on experience)

Goodman Masson are delighted to be parterning exclusively with a long-established not-for-profit organisation who are seeking a passionate and professional Customer Services Officer to join their friendly and supportive Customer Services team in Central London.

This is a fantastic opportunity to make a genuine difference by supporting members of the public with a wide variety of legal enquiries — providing accurate information, signposting them to the right services, and ensuring every interaction is handled with care, empathy, and professionalism.

What You’ll Be Doing

• Handling a high volume of inbound calls, emails, and online enquiries from members of the public.
• Listening carefully and identifying how best to support each caller — whether by providing information, guidance, or signposting to external organisations.
• Providing clear, accurate, and timely information using a range of internal systems and resources.
• Assisting users with technical support for online services and maintaining accurate records in the organisation’s database.
• Responding to a variety of correspondence across multiple channels — phone, email, webchat, social media, and post.
• Managing sensitive and sometimes complex enquiries with patience and understanding.
• Staying up to date with organisational changes and developments to ensure advice remains accurate and relevant.

What We’re Looking For

• Proven call-handling or contact centre experience, ideally in a busy, high-volume environment.
• Exceptional communication skills — you’re calm, clear, and confident whether speaking to the public or writing emails.
• Strong IT and administrative skills, including proficiency with databases and Microsoft Office.
• A team player with excellent attention to detail and the ability to manage competing priorities.
• Empathetic, resourceful, and customer-focused, with a genuine passion for helping people.

The Offer

• Salary: £28,000 – £30,000 (depending on experience) plus pension and other benefits
• Contract: Permanent, 5 days a week
• Hybrid working: 1 day per week in the office (Central London)
• Join a dedicated, welcoming team that handles a large volume of varied public enquiries each day — all with a shared mission to provide exceptional service and support to the community

The main focus of this role is handling a high volume of incoming calls.

If you’re interested, please send over your updated CV, making sure to clearly highlight your call-handling experience under each relevant role — in bullet point format.

It’s important that this experience isn’t just summarised in your profile or overview section — the hiring team specifically wants to see detailed examples of managing and redirecting a high volume of calls within each position you’ve held.

The organisation are looking to start this candidate immediately so please do send your updated CV to my email address atas soon as you can to maximise your chances of being selected for interview which will be via Microsoft Teams.

Senior Trust and Statutory Fundraising Officer
Hybrid – Islington, London (2 days in-office)
£35,000 - £40,000

Are you a talented fundraiser with a passion for the environment and a flair for crafting compelling funding proposals? Are you driven by a passion to protect our planet?  Bamboo Fundraising is delighted to be partnering with the Environmental Investigation Agency (EIA) to find their new Senior Trust and Statutory Fundraising Officer. 

EIA investigates and campaigns against environmental crimes, including illegal wildlife trade, deforestation, climate-damaging refrigerants, and ocean pollution. Using undercover investigations and evidence-based advocacy, they work to expose wrongdoing and push for stronger environmental laws and enforcement globally.

In this pivotal role, you will partner with the Trust and Statutory Funding Manager and campaign teams to craft and implement a ground-breaking institutional fundraising strategy. You will have solid experience as a Trusts and Statutory fundraiser.

Your talent for identifying new funding opportunities and managing applications to statutory funders will be key as they secure essential support from UK, European, and US grant-making entities.

Your responsibilities will include: Exploring innovative funding prospects and presenting compelling opportunities. - Crafting application timelines and collaborating with internal teams to develop persuasive proposals that stand out. - Maintaining an organized grants database and reporting calendar to ensure seamless communication with our funders.

Your stellar written and verbal communication skills, along with your ability to build strong relationships, will empower you to work effectively with diverse stakeholders.

We’re looking for a proactive, detail-oriented individual who excels at managing multiple projects while consistently delivering high-quality reports. Ideally, you will bring a proven history in fundraising—particularly with statutory funders and a knack for distilling complex information into impactful narratives.

Join us in making a meaningful difference. Your contributions will play a critical role in our fight for the environment, helping us champion vital issues and ensure a sustainable future for generations to come.

Application process: Send your CV to Katharine to book in an initial conversation. You will need a cover letter to make a full application.

As this role has already been advertised, we are reviewing CVs on a rolling basis. Please get in touch as soon as you can if you are interested. 

Harris Hill is delighted to be working with a leading national children’s health charity to recruit a Corporate Partnerships Manager.

This is a fantastic opportunity for an experienced corporate fundraiser to develop and grow a successful corporate partnerships programme, helping to drive meaningful support for children and young people affected by long-term health conditions.

Reporting to the Head of Philanthropy and Partnerships, you will manage a Corporate Partnerships Officer and play a key role in delivering the organisation’s ambitious fundraising goals. You’ll manage existing partnerships with care and creativity while proactively identifying and securing new opportunities across a range of sectors.

Location: UK-wide (home-based, with occasional travel to London)
Contract: Permanent, Part-time (4 days per week)
Salary: £38,000 per annum (pro rata)

Key Aspects of the Role

• Develop and deliver a corporate fundraising strategy to meet agreed annual targets.
• Manage and steward existing corporate supporters, maximising engagement and income.
• Identify and secure new business partnerships through research, networking, and creative proposals.
• Prepare tailored proposals and high-quality reports for partners and prospects.
• Collaborate with colleagues across fundraising, marketing, and programmes to align partnership activity with organisational priorities.
•  

They Are Looking For

• Proven experience in corporate fundraising or business development, ideally within the charity sector.
• Strong relationship management and negotiation skills.
• Experience of working to financial targets and deadlines.
• Excellent written and verbal communication, with confidence presenting to senior stakeholders.
• A proactive, strategic thinker with initiative and creativity.
• A collaborative team player who thrives working independently and flexibly.

To apply: Please send your CV and supporting statement to Hannah Laking at [email protected]
Closing date: 27^th October 2025

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Harris Hill is delighted to be working with a leading sports foundation to recruit a Corporate Partnerships Manager.

This is an exciting opportunity for an experienced corporate fundraiser to shape and grow a developing corporate partnerships programme within a globally recognised sporting organisation.

Working closely with a fantastic Head of Philanthropy and Partnerships, you’ll focus on building innovative, purpose-driven relationships with businesses that support the foundation’s mission to deliver social impact through sport.

You’ll also collaborate with the Club’s commercial partnerships team, identifying opportunities within existing multi-million-pound partnerships, while developing new business and smaller-scale strategic relationships for the foundation.

Location: Chelsea - 3 days a week

Contract: Permanent

Salary: £45,000 – £50,000

Key Aspects of the Role

• Develop and deliver a strategic corporate partnerships plan to support the foundation’s mission.
• Identify, approach, and secure new business opportunities.
• Manage and steward existing corporate relationships to deliver value and impact.
• Collaborate with internal teams to create compelling partnership propositions.
• Confidently represent the foundation in meetings with senior stakeholders.

They Are Looking For

• An experienced Corporate Partnerships Manager or Senior Officer ready to take the next step.
• A confident relationship builder with excellent communication and influencing skills.
• A proactive, creative individual who enjoys sourcing and winning new business.
• Commercially minded, dynamic, and collaborative.
• Comfortable working independently, without line management responsibilities.

This is a fantastic opportunity for someone looking to make their mark in a high-profile, purposeful environment, building partnerships that deliver both social and commercial impact.

Closing date: 27th October (early applications encouraged)

If this sounds like you, then please do get in touch ASAP! 

To apply: Please send your CV and supporting statement to Hannah Laking at

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.