Jobs in London

You’ll be responsible for leading day-to-day IT operations, ensuring our infrastructure, systems and support services are resilient, user-focused and continuously improved. Working closely with senior stakeholders and external suppliers, you’ll drive service performance, manage key technology partners and oversee the delivery of operational change and improvement projects.

This role combines operational leadership with project delivery, including managing service transitions, improving processes, strengthening resilience and supporting effective incident management. You’ll also lead and develop a high-performing team, ensuring technology services meet the needs of colleagues, volunteers and the wider organisation.

We’re looking for an experienced IT leader with strong service delivery, supplier management and project delivery experience, who thrives in a fast-paced, multi-supplier environment and is passionate about using technology to enable organisational impact.

About our organisation

For nearly 50 years, nia has provided high quality, women-led services across North and East London. nia has three main aims: to provide services for women, children and young people who have experienced male violence, working to end men’s violence against women and girls, and to inform and influence policy and public awareness.

nia’s values, and our commitment to upholding them, set us apart. We put women first – always and without hesitation: we believe women, we are run by women, for women. We leave no woman behind: we challenge inequality and discrimination and believe that uniting women of all backgrounds is essential to ending the sex-based oppression of women.

About our services

East London Rape Crisis provides free, confidential specialist support for women and girls who have been raped or experienced any other form of sexual violence or abuse at any time in their lives, regardless of whether or not they have reported to the police. We offer confidential and independent support. Services include advocacy, emotional and practical support, one-to-one counselling and group work.

About the role

In the role of Young Women and Girls Counsellor, you will provide one to one counselling and group therapy to young women and girl survivors of sexual violence aged 11-17 years old. You will specifically be championing the development of the counselling offer for young women and girls. You will work as part of a growing feminist Rape Crisis service that is developing to meet the needs of women and girls.

We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women, girls and children. You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s feminist approach to supporting women and girls. We particularly encourage applications from Black, Asian and minoritised women, young women with lived experience and those who have experience of accessing services as a young woman/girl.

Job Title: Young Women and Girls Counsellor 

Hours: 14 hours per week

Salary: £12,600 – £14,000 per year (FTE £31,500 - £35,000 per year dependent  on experience and qualifications)

Team: East London Rape Crisis

CV’s will not be accepted.

The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.

About the organisation

For nearly 50 years, nia has provided high quality, women-led services across North and East London. nia has three main aims: to provide services for women, children and young people who have experienced male violence, working to end men’s violence against women and girls, and to inform and influence policy and public awareness. nia’s values, and our commitment to upholding them, set us apart. We put women first – always and without hesitation: we believe women, we are run by women, for women. We leave no woman behind: we challenge inequality and discrimination and believe that uniting women of all backgrounds is essential to ending the sex-based oppression of women.

Our Central Services team has responsibility for the organisational finance, facilities and central administration function and provides the management team with HR support.

About the role

The Administrator will provide high quality support across the organisation  ensuring an effective and efficient operation of the central admin function within the organisation. The Administrator will need to be able to think on their feet, have good time management skills and enjoy carrying out a variety of tasks. You will also be responsible for maintaining and updating the  organisational Health & Safety records.

We are looking for a conscientious and skilled Administrator who understands how vital administrative tasks are to a well-functioning, smooth running organisation. You will be based in our Head Office to help ensure that all of the services run efficiently, be a team player with the ability to work independently. You will be responsible for providing a courteous and efficient reception service.  Answering and redirecting telephone phone calls, respond and distribute emails, ordering of office supplies and providing recruitment administration and other general administrative duties.

Closing date: 10am, 8 June 2026 

Interviews will be held in the week commencing 22 June 2026

Contract type:                       Permanent

Location:                               Office based

CV's will not be accepted

The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies

About you

We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women, girls and children. You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s approach to Prioritising women, upholding and promoting feminist, trauma-informed and anti-racist practice.

About the role

This exciting role will supercharge Peat-free Partnership’s public facing campaign and advocacy to ban the sales of peat in the UK. You will lead the public campaigning element of the Peat-free Partnership (PfP) - a major cross sector effort - to secure a legal end to peat sales in UK horticulture, hosted and coordinated by Plantlife. By working with partners and industry leaders, engaging with celebrities and the public across the UK, you’ll create a powerful, insight led campaign that builds momentum and influences decision-makers to ban peat sales in the UK

Focussed on building stronger public support for a legislated ban you will deliver the mass communication and advocacy campaigning to help drive policy change. As well as working alongside PfP’s policy advocate and other Plantlife colleagues you will help forge a unified voice across all PfP members and create increased support from industry and other partners.

About you

Are you a strategic thinker with the grit to turn ambition into action? Plantlife is seeking a Campaigning Lead to drive the campaigning heart of the Peat-free Partnership - an influential, cross-sector coalition working to secure a legal end to peat sales in UK horticulture. You’ll shape and deliver the public-facing and coalition-wide campaigning activity that mobilises support, builds momentum and strengthens political commitment.

This role is also central to Plantlife’s long-term ambitions. You’ll help build our future campaigning capability, developing approaches, strategies and engagement that put plants and fungi at the centre of nature recovery for years to come. If you bring clarity, determination, and creative energy to complex challenges, we want to hear from you.

To apply for the role or view the full recruitment pack, please visit our website. We look forward to hearing from you!

Please note we do not accept CV's.

Crisis is the national charity for people experiencing homelessness. We have embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness.

Job Title: Senior Practitioner Psychologist (internally this role is known as Senior Skylight Psychologist) or Practitioner Psychologist (internally known as Skylight Psychologist)

The Skylight Psychologist role is offered as a development opportunity for candidates in the first 18 months post qualification. There would be the opportunity to progress to the Senior Skylight Psychologist role when they meet the relevant clinical and leadership competencies, in line with Crisis’ Preceptorship Framework.

Qualifications: You must be a Practitioner Psychologist registered with the HCPC. For the Skylight Psychologist role, we will consider applications from individuals due to complete doctoral training.

Hours: Part-time 14 hours per week, Tuesday and Wednesday.

Salary: Full-time and part-time (14hours per week) salaries are as follows:

• Skylight Psychologist, qualified within the last 18 months:
  • £50,757 per annum FTE (part-time £20,302)
• Senior Skylight Psychologist:
  • 18 months to 4 years qualified - £58,364 per annum FTE (part-time £23,345)
  • 5 to 7 years qualified - £60,454 per annum FTE (part-time £24,181)
  • 8+ years qualified - £64,504 per annum FTE (part-time £25,801)

Please note this opportunity is part-time. Our salaries are fixed to counter inequity, and we do not negotiate at offer stage.

Location: Crisis Skylight London 50 – 52 Commercial Street, E1 6LT This is a primarily onsite role, so you can support our members and team face to face, but some homeworking may be an option in line with Crisis’ Hybrid Working Policy.

About the role

We are committed to ending the homelessness of more people using our direct services, including people with complex needs. To do this, we are seeking a part-time Practitioner Psychologists to join our fantastic team in Crisis Skylight London.

You will form part of the local Leadership team, supporting the implementation of Psychologically Informed Environments (PIEs). You will support the delivery of our work to members by offering training and leading reflective practice for staff and providing direct services to members at times.

You will also be a part of a national psychology team made up of a Lead Clinical Psychologist, a Regional Lead Clinical Psychologist and nine Practitioner Psychologists as well as Trainee Clinical Psychologists on placements.

At Crisis, we understand more and more Practitioner Psychologists are taking on multiple part-time opportunities within the NHS, academia, private practice and the third sector as this has been the case with our own team. Crisis and our members have benefited from employing people with a variety of different work experience. This an opportunity for you to work within an agile and progressive charity where you can influence psychologically informed ways of working to end homelessness for good.

You will join an extraordinary team of frontline lead workers with a focus on people facing homelessness who have survived a range of difficult and traumatic experiences.

About you

We are looking for people who are community focused and driven by our shared values. This role brings a real opportunity to be creative and flexible in our approach to working psychologically with people who face multiple disadvantages, and to support the staff teams via training and reflective practice.

There are opportunities to provide direct support as well as working extensively with local teams and other parts of the organisation to influence policy and practice developments. We are looking for someone with post qualification experience of working within complex systems and you may have direct experience of working with people who experience homelessness.

You will be excited by the prospect of working innovatively to deliver services locally alongside the Skylight team, as well linking in closely with the wider Psychology team to develop the service. You will be committed towards social justice, and to being an advocate for those we work with and for breaking down the systemic barriers that exclude those who need most support.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity, and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)

As a member of the Practitioner Psychology Team, you will have:

• Access to funds to support CPD as part of a wider commitment to ensure meeting HCPC standards.
• Reimbursement of costs to join a professional body (e.g., ACP/BPS)
• Bi-annual away day with the Team
• Access to high quality clinical and professional supervision

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Wednesday 10th June 2026 at 23:59

Interviews will take place week commencing 22nd June, in-person at Crisis Skylight London, 50 – 52 Commercial Street, E1 6LT

We welcome informal conversations to learn more about the role with a member of our Skylight Psychology Team, and we will arrange a call. Contact information can be found on our website. 

We would also strongly encourage you to visit Crisis Skylight London prior to applying. 

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

CHA is recruiting an experienced and values-driven Chief Operating Officer to lead our central operations and support the delivery of high-quality housing and care services.

As COO, you will provide strategic and operational leadership across residential and sheltered services along with the finance, estates, HR, and other central services—driving performance, ensuring compliance, and enabling sustainable growth. You will work closely with the CEO and Board while leading a diverse team of senior leaders.

Key responsibilities include:

• Leading delivery of organisational strategy and continuous improvement
• Managing central teams and driving high performance
• Overseeing financial planning, budgeting, and resource management
• Ensuring compliance, risk management, and governance
• Leading estates strategy, capital projects, and IT/digital development

About you:

• Proven senior leadership experience (housing, social care, or related sectors)
• Strong financial, operational, and people management skills
• Inspiring leader with a collaborative and solution-focused approach

Additional requirement:
Due to our Christian ethos and heritage, there is an occupational requirement for the post holder to have a personal Christian faith.

Young Citizens is recruiting a Programmes Coordinator to join us in a hands‑on role at the heart of our mission to help young people become active, engaged and informed citizens. As part of our national charity’s central team, you’ll support the delivery of high‑quality programmes that connect young people with citizenship education, from legal initiatives such as mock trials to social action challenges and workshops.

Your Role’s Purpose

Young Citizens is recruiting a Programmes Coordinator to play a hands-on role at the heart of our mission to help young people become active, engaged and informed citizens. Working across our portfolio, you’ll support the delivery of a range of programmes, from legal education initiatives such as Mock Trials and The Big Legal Lesson, to Citizenship Workshops and social action programmes like the Make a Difference Challenge. 

You’ll coordinate engaging, high-quality experiences for schools, working closely with teachers, volunteers and partners to ensure programmes run smoothly and meet our participation and impact targets. Alongside delivery, you’ll contribute to growing reach, improving programme content and strengthening our overall impact. 

Young Citizens works at the intersection of education, democracy and civic life, helping young people become active participants in their communities. If you're excited about making a tangible impact through high-quality programme delivery, and want to contribute to a mission driven organisation, we’d love to hear from you. 

Who we are looking for

You will join a small, dedicated team of delivery staff, making this well suited to someone who is ready to take ownership of their key areas while also contributing to shared priorities across the team. You may have experience in programme delivery, education, events, or a similar role, and be ready to take ownership of a diverse and active portfolio.

This role requires excellent organisational skills, attention to detail, and the ability to manage multiple priorities across different timelines. You’ll be part of a collaborative team working in a fast-paced environment where strong processes and relationship-building are key to success. For full details of the role and responsibilities, please see the job pack below.

In your first year 

You will play a key role in coordinating the delivery of Young Citizens’ education programmes, ensuring schools, teachers and partners have a positive experience from registration through to programme completion. You will manage programme administration, communications, scheduling and logistics, and act as a main point of contact for participating schools and stakeholders. 

You will also support monitoring and evaluation by collecting feedback and impact data, helping to demonstrate outcomes and inform programme improvements. Working closely with colleagues across the organisation, you will contribute to refining systems and processes to strengthen the quality and reach of Young Citizens’ programmes. 

Through programme coordination, stakeholder engagement and operational support, this role delivers: 

• Strong relationships with schools, teachers and partners.

• Efficient administrative and communication processes.

• Accurate data and insights to evidence impact and improve delivery. 

Why join us?

Deliver an impactful mission with a passionate team. Young Citizens offers the opportunity to join a passionate, supportive and ambitious team dedicated to strengthening democracy by equipping young people with the skills, knowledge and confidence to participate actively in society. Our culture is collaborative, welcoming and impact-focused, and your work will make a tangible difference to children and young people across the UK by helping to deliver programmes that build critical thinking, civic understanding and the confidence to make a positive contribution to their communities. 

A results-driven culture with flexibility and strong benefits. We are building an agile, hybrid organisation with a flexible approach to how we work. Our benefits include 28+ days of annual leave (plus 8 bank holidays), volunteering days, office closure over the Christmas holidays, full pension contributions on the first 8%, and enhanced leave packages. 

A chance to grow and develop. As we enter a new three-year development phase, we’re seeking individuals who thrive in a high-performing, adaptable environment and are motivated to grow alongside the organisation as it scales. 

A chance to leave your mark. We empower our people to be contributors, decision-makers, and designers of our work. We’re looking for proactive professionals who are eager to shape their area of the charity and play a meaningful role in our future direction. 

A few useful notes when applying:

If you are excited by the opportunity to coordinate impactful programmes and support the next generation of active citizens, we would love to hear from you.Please submit your CV along with a covering letter (maximum two pages) outlining your interest in the role and how your skills and experience meet the requirements in the job description. Applications without a covering letter will not be considered.

Additional Information 

• Applicants must have the right to work in the UK.

• Offers of employment are subject to satisfactory references and a DBS check. 

• Due to the volume of applications, feedback will be provided only to candidates shortlisted for interview. 

We welcome applications from candidates with experience in programme coordination, education, youth work or the charity sector, as well as those with strong transferable skills and a genuine commitment to our mission.

The purpose of the job is to play a key role in delivering CIHT’s digital communications activity, with a particular focus on website editorial, content creation and social media.
The postholder will be responsible for planning, writing, editing and publishing high quality web first content, managing CIHT’s day to day website content and generating engaging social media content that supports CIHT’s strategic priorities, membership objectives and public profile. This is a hands on delivery role working closely with colleagues across the organisation and contributing to wider communications activity as required. 

We’re looking for a creative, detail-driven communicator to lead day-to-day website content and deliver engaging digital communications across web and social channels.

What you’ll do

• Manage and publish content across the CIHT website (news, blogs, events)
• Create compelling content for social media and campaigns
• Plan and deliver content through editorial calendars
• Work with colleagues across CIHT to bring stories and activity to life
• Use insight to improve content reach and engagement

About you

• Strong writing and editing skills
• Experience managing website content (CMS - Umbraco)
• Confident creating content for digital and social channels
• Organised, proactive and able to manage multiple deadlines

Why join us?

• Nationally respected professional body
• Collaborative, supportive team
• Opportunities to grow your digital content career
• Strong commitment to EDI and member impact

How to apply

To apply, please click the Apply button to view the full Job Description and application page. Please submit your CV together with a cover letter (maximum one page) outlining:

1. Why you are interested in this role and working at CIHT

Please tell us what attracted you to this opportunity and what interests you about CIHT and our work.

2. Your relevant experience and skills

Please highlight examples of experience relevant to the role, particularly in:

• writing and editing digital content
• managing website content using a CMS
• creating content for social media
• managing multiple priorities and deadlines

3. What you would bring to the role

Please include anything else you feel is relevant, such as experience with SEO, accessibility, analytics, membership/charity organisations, or your approach to inclusive communications.

Our Youth and Play Practitioners will play a pivotal role in the Children, Young People and Families (CYPF) team, working as a core team of practitioners to ensure the smooth running of our programmes and services. In this role you will be part of a small and dynamic team which delivers a wide range of programmes and activities, both from Tulse Hill Adventure Playground and in conjunction with local schools. The work of the Children, Young People and Families team is diverse and varied. Our current services include open access adventure play and youth activities at our Adventure Playground, school holiday programmes with off-site trips and activities, mentoring, a Young Leaders programme offering paid work experience to young people, and working together with our youth partnerships Building Young Brixton and Lambeth Peer Action Collective.

We are in an exciting time of development for the team. To support our range of children and young people, our team will be made up of specialist Youth Workers and Play Practitioners bringing in relevant skills and experience. Whilst you will work across all of our Children, Young People and Families services you will have a specific focus:

As a Youth Worker you will:

• Focus on supporting our secondary age cohort
• Plan and run appropriate and engaging activities
• Provide structured interventions to support vulnerable young people
• Work with referral partners to provide additional support and activities
• Foster relationships with families and local schools

As a Play Worker you will:

• Focus on our primary age cohort
• Use your knowledge of Playwork Principles to plan and run appropriate and engaging
  activities
• Foster relationships with families and primary local schools

Both roles will include an element of mentoring, relevant training will be provided to give you the necessary skills to deliver this.

To be successful in this role, you will act as a trusted practitioner in all our service delivery, advocating for children’s right to play throughout our programmes. You will work as part of the team on the delivery and planning of all sessions, ensuring that the children’s and young people’s ideas are central to the construction of a varied and engaging play environment. You will understand the wide-ranging challenges facing young people and will be flexible in adjusting your practice to meet these needs. While practitioners may have a primary focus (primary or secondary age), all staff are expected to work flexibly across all age groups, programmes and delivery model including open access play, targeted youth work, mentoring and school link sessions.

Marketing & Communications Co-ordinator

Salary: Up to £30,000
Location: Hybrid – 3 days per week at the Chiltern Society office (Chesham, HP5 1AG), with remote working and some travel across the Chilterns

Job Description

This is an exciting opportunity to join a small, passionate charity dedicated to caring for the Chilterns – protecting its natural beauty, cultural heritage and environmental sustainability.

Following an internal promotion, this role will play a key part in delivering the organisation’s new strategic plans. You will help grow and diversify the supporter base through creative and impactful digital communications, alongside coordinating a varied programme of public events, including the annual Heritage Festival.

You will be responsible for creating engaging content across digital channels, managing and developing the organisation’s website and CRM systems, and supporting the delivery and promotion of events. Working closely with colleagues, volunteers and stakeholders, you will ensure communications are timely, relevant and inspiring, encouraging more people to connect with and take action for the Chilterns.

This role is ideal for someone creative, organised and proactive, with a passion for nature and strong digital skills. You will enjoy working across multiple projects, building relationships and contributing to a collaborative team environment.

We are seeking an experienced and motivated Head of Adult Learning, Skills and Employment to join our Senior Management Team and lead one of our core service areas.

This is an exciting opportunity to oversee a wide-ranging, community-based service that supports local residents to develop skills, confidence and pathways into employment. Bringing together our Community Education & Training provision and Employment & Careers services, the role is responsible for ensuring a cohesive offer that supports hundreds of individuals each year from community learning through to work.

A core element of our provision is the delivery of high-quality adult learning, including functional skills (English, maths and ICT), ESOL, community wellbeing, family learning, pathways to employment and selected vocational courses. Our services are shaped by both community need and funding priorities and continue to evolve in response to local demand and emerging opportunities.

Employment support also forms an integral part of our wider offer, both through embedded progression support within Adult Education provision and through separately funded programmes for priority groups, including younger jobseekers (18–24) and older residents (50+). This requires a flexible and responsive approach to programme development, partnership working and service delivery.

Our current provision is primarily funded through Lambeth Adult Learning and the Greater London Authority, with a combined annual budget of approximately £750,000 per year. A significant focus of the role will be overseeing the successful delivery of these contracts and services, ensuring high-quality provision, strong performance and meaningful progression outcomes for residents.

We are looking for someone who brings:

• Experience in managing complex community-based programmes, including adult learning and/or employment support
• A proven track record of leading teams and delivering against funded contracts
• Strong organisational and project management skills
• Excellent communication and partnership-building skills
• A strategic but practical approach, with the ability to balance delivery with long-term service development
• A commitment to improving outcomes for local residents

Why join High Trees?

At High Trees, our staff are at the heart of everything we do. We are a supportive and collaborative organisation where people are encouraged to grow, develop and contribute to the wider direction of our work. Our benefits include a generous annual leave allowance, pension contributions, and access to employee support.

This role offers the opportunity to shape a key service area at an exciting point of development, working alongside a committed team to deliver meaningful outcomes for local residents. You will play a central role in strengthening pathways into employment and ensuring our services continue to respond to the needs of the community.

Due to the nature of our services and the importance of community-based delivery, this role is primarily office based and will suit someone who is passionate about working within community settings and building strong relationships with residents, partners and colleagues. While we are committed to supporting flexibility where possible, the majority of the role will be delivered in person across our services and community venues.

We’re looking for a hands-on and adaptable IT professional who combines strong technical expertise with a commitment to social impact. This role blends operational IT leadership with vocational training support.

You will take ownership of technical quality across our charitable refurbishment programme while working alongside teaching staff to support vulnerable adults in developing practical industry standard IT skills. Your contribution will directly support our mission to reduce the digital divide and create pathways into employment through technology.

Key Responsibilities

1. Refurbishment, Training & Technical Quality

• Act as the technical lead for all refurbished devices, ensuring consistently high standards for resale or donation
• Support teachers in delivering hands-on training, guiding learners through disassembly, diagnostics, repair, and software installation
• Carry out final quality control checks before devices enter the sales or donation pipeline
• Identify faults early and ensure devices are fully functional to minimise post-sale issues
• Evaluate incoming donations from corporate partners to determine refurbishment viability and processing requirements.
• Manage software installation and licensing (Windows/Office) across refurbished and internal machines

2. eCommerce & Sales Support

· Work closely with the Multi-Channel Sales Executive to support online sales activity

• Provide accurate technical specifications and condition assessments for listings
• Advise on pricing based on performance, battery health, and hardware configuration
• Help identify which devices are suitable for eBay versus community distribution
• Liaise with donor should there be any technical issues with devices
• Develop and implement ‘after-sales’ support for sold and donated devices.

3. Systems, Data & Infrastructure

• Oversee secure data wiping processes, ensuring full compliance with GDPR and data protection standards
• Manage the flow of devices through our CRM and inventory systems from donation to final use
• Maintain internal IT infrastructure, including network (Unifi Wi-Fi, LAN/WAN), patch panels, and server environment (IIS)
• Support hardware and systems including AWS environment, desktops, CCTV and display equipment
• Manage user accounts, backups, and disaster recovery processes to ensure continuity
• Provide general internal IT support across our systems

What We’re Looking For

Technical Skills & Experience

• Strong hands-on experience with Hardware to include laptops, desktops, tablets and smartphone hardware repair, diagnostics, and refurbishment
• Experience managing small networks (Unifi, LAN/WAN, patch panels)
• Familiarity with server environments and server management (IIS, SQL), CRM systems, and business tools such as Xero
• Solid understanding of data security, GDPR, and secure data sanitisation
• Comfortable managing both infrastructure and day-to-day IT support

Soft Skills

• Patient and approachable, with the ability to support individuals in a learning environment
• Able to explain technical concepts in a clear, simple way 
• Practical problem-solver with a hands-on mindset within the charity

Personal Attributes

• Proactive and self-sufficient – takes ownership of technical standards and systems
• Strong attention to detail, particularly around quality control and data security
• Positive, supportive, and a team player
• Motivated by social impact, sustainability, and community development

Location: Home-based (expectation of attendance at London office once a month) or hybrid working at London office (expectation of attendance of eight days in the London office per month); some travel across England may be required.

Lead a small but growing team and help shape and improve an emerging service, delivering meaningful support to people whose lives have been affected by gambling-related harm.

If you are an experienced support services team leader who has worked in areas such as mental health, addictions, gambling harm, public health, social care, or counselling, this is a great time to join GamCare as we are recruiting a Team Leader to lead our Affected Others Programme and help prevent and reduce gambling-related harm experienced by individuals affected by another person’s gambling.

The Role

As Team Leader of the Affected Others Programme, you will lead the day-to-day delivery of GamCare’s online support services for people affected by someone else’s gambling. Working closely with the Affected Others Programme Manager, you will make sure the service is safe, responsive and well run, supporting the team to identify need, manage risk, respond to safeguarding concerns and deliver high-quality interventions for people who may otherwise struggle to access the right support.

You will also help shape how the service develops. This includes line managing and supporting Services Officers, embedding lived experience into service design, monitoring quality and impact, and using feedback and data to improve what is offered. You will combine compassionate operational leadership with service development, helping build accessible, inclusive support for affected others across the UK.

About You

You will be an experienced support services, peer support or health and wellbeing professional, with a background in mental health, addictions, public health, social care, counselling, nursing, social work or community-based support, who wants to combine compassionate leadership with hands-on service delivery.

You will be motivated by the chance to create safe, inclusive and accessible support for people who may face additional barriers to seeking help, including young adults, neurodiverse people, LGBTQIA+ communities, men and people from ethnic minority backgrounds.

You will need a relevant professional qualification or accredited training in an area such as mental health, addictions, public health, health and social care, psychology, counselling, social work, nursing or peer support leadership. You will bring experience of managing and developing high-performing teams, overseeing peer support or support interventions, and applying safeguarding, risk management and co-production principles in practice.

Strong organisational, communication and service development skills are essential, along with the ability to manage competing priorities, create a reflective and supportive team culture, interpret feedback and use learning to improve services.

About GamCare

Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, and create awareness about safer gambling and treatment.

Benefits You Can Enjoy

• 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
• A generous Pension Scheme - we contribute 6% and you contribute 2%
• Discretionary company sick pay from day one of service
• Employee Assistance Programme – 24-hour support

For further details and to apply please click the apply button.

The closing date for applications is Friday 5th June 2026.

Interviews will take place online via video conference – week commencing 29th June 2026.

GamCare is committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.

Suzy Lamplugh Trust

Hybrid (40% office-based)
Full-time (35 hours)

Permanent
£47,124
Start: ASAP

Lead and shape services supporting victims of stalking and abuse

The Suzy Lamplugh Trust is seeking a Head of Operations to provide strategic leadership across our services, ensuring they are safe, effective, compliant, and sustainable.

This is a senior leadership role, responsible for overseeing service performance, infrastructure, and delivery at an organisational level. You will play a key role in shaping strategy, driving continuous improvement, and ensuring our services meet the needs of victims and funders alike.

About the role

You will:

• Provide strategic and operational leadership across all services, ensuring high-quality and compliant delivery
• Lead on organisational performance, including KPIs, quality standards, and reporting frameworks
• Oversee contract and grant delivery, ensuring all obligations and compliance requirements are met
• Hold senior relationships with commissioners, funders, and external stakeholders
• Lead service development, mobilisation of new contracts, and organisational change
• Ensure effective systems, infrastructure, and processes are in place to support delivery
• Provide leadership across safeguarding, risk, and organisational compliance
• Work as part of the Senior Management Team to shape and deliver organisational strategy

This role focuses on service infrastructure, performance, and strategic oversight, rather than direct frontline management

About you

You will be an experienced senior leader with a strong track record in operational and strategic service delivery within a safeguarding or related environment.

You will have:

• Significant experience leading multiple frontline services within a safeguarding or VAWG-related sector
• Experience operating at senior leadership level, contributing to organisational strategy
• Strong experience of performance management, KPIs, and quality assurance frameworks
• Experience managing statutory contracts or grant-funded services
• Proven ability to lead organisational change, service mobilisation, or transformation
• Strong understanding of safeguarding, compliance, and information governance
• Experience working with commissioners and senior external stakeholders

Desirable:

• Experience within stalking, domestic abuse, or VAWG services
• Experience in a charity or commissioned service environment
• Experience in organisational restructuring, service redesign, or systems implementation

Why join us

• Lead and shape services that support victims of stalking and abuse
• Join a collaborative and mission-driven senior leadership team
• Play a critical role in organisational strategy, growth and impact

How to apply

Please submit your CV and a supporting statement demonstrating how you meet the essential criteria detailed within the person specification.

Applications will not be considered without a supporting statement

Additional information

• This is a senior leadership role reporting to the CEO