Position: Learning & Development Manager

Reporting to: Head of People & Volunteering

Contract type: 12 month contract, full-time, Oct 2020-Oct 2021

About The Felix Project

The Felix Project is a dynamic London charity that works with food suppliers and charities and schools to reduce food waste and food poverty. We were set up in 2016 by entrepreneur, Justin Byam Shaw. 

More than eight million people in the UK struggle to afford to eat every day, while our food industry generates 100,000 tonnes of edible food waste each year. 

We rescue good food that cannot be sold and would otherwise go to waste.  This is high-quality and nutritious, including a high proportion of fresh fruit and vegetables, baked goods, salads, meat and fish.  We collect or receive food from 170 suppliers, including supermarkets, wholesalers, farms, restaurants and delis. 

We sort and then deliver this food to charities that cook meals and prepare food parcels for vulnerable people and to primary schools to distribute to children and their families. In 2019 we delivered over 2,700 tonnes of food to more than 310 London frontline charities and primary schools. This is enough food to make over 6.6 million meals. 

We have 40 staff, 500 active volunteers, and a fleet of 22 vans.

At the moment we have 3 main operations: our 2 depot operations at Enfield and Park Royal and our Central London operation.  The depots are open during the day and from these we collect, sort, deliver and store surplus food using our own vans completing pre-configured routes.  Our Central London operation runs in the evening and does point to point re-distribution directly from food retailers to charities, without the need for depot storage.  The Central London operation is fully “green” and uses electric vans and walking and cycling routes to extend our reach.

In October 2020, The Felix Project will be joining forces with FareShare London, with staff and volunteers from FareShare London becoming part of the Felix Family. This exciting partnership means that all current FareShare London volunteers will join us as The Felix Project volunteers, and will involve a transition period as we begin working more closely together and learning from each other. The goal of this partnership is to ensure that we are able to deliver more food to the Londoners who need it most.

Purpose of the Role

Quality induction, training, and development of all our people is vital to the success of The Felix Project. As part of our ambitious plans for growth, we will need to ensure all our staff and volunteers are trained and supported to deliver maximum impact and meet our operational targets.

The Learning & Development Manager will play a key role in the development, delivery and evaluation of all learning and training within The Felix Project. You will be the sole L&D specialist and will work very closely with both the People and Operations teams.

Duties and Accountabilities

• Lead a skills audit for our staff and volunteers
• Working closely with the People and Operations teams, create a plan to train and develop our whole workforce
• Research, commission and lead work on a programme of e-learning and traditional training
• Research and develop training content
• Advise teams and individual staff on their CPD needs
• Support the establishment of a blend of learning and development methods that will assess and enhance the contribution of all teams and create a culture of learning/continuous improvement
• Support the Head of People to procure and develop an LMS system
• The promotion of, and consultation on learning across the organisation

Person Specification

The Felix Project recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.

We particularly welcome applications from those of a black and minority ethnic (BAME) background, as BAME people are currently under-represented within The Felix Project at these levels.

You will be passionate to play an influential role in a charity that is expanding rapidly, and thrive in a busy environment. 

Our ideal candidate will have a deep knowledge of training and learning. You may have a background as a teacher, in HR learning & development, volunteer training, or adult education. The important thing is that you understand how to develop and deliver engaging content using a variety of different techniques and platforms.

Essential Skills, Knowledge, and Experience

• Certified qualifications in L&D, training design and facilitation, or equivalent experience
• Significant experience of designing and facilitating learning activities for differing audiences, including session planning, access, materials and resources
• Experience of procuring and managing training solutions or providers
• An understanding of, and experience in using e-learning tools and software; awareness of trends in the e-learning industry
• Understanding of learning methodologies and styles
• Strong interpersonal skills and ability to work across teams, building long term relationships
• Experience of conducting learning needs analysis, designing and implementing development initiatives
• Experience of evaluating learning programmes, measuring cost effectiveness and impact

Desirable Skills, Knowledge, and Experience

The ideal candidate will have as many of these as possible, but none are absolutely essential to the role.

• Experience developing training programmes for charities (staff and/or volunteers)
• Experience of managing, creating, delivering and maintaining e-learning
• Knowledge of best practice in accessibility and the creation of user-centred resources
• Experience of working collaboratively to create learning material
• Background in volunteer management and/or HR
• Experience designing or running employability programmes
• Experience volunteering in charities
• Committed to our cause, and have a desire to help reduce food waste and fight food poverty.

What you’ll get in return

You’ll be working in an upbeat, innovative charity with strong vision, ambition and a fantastic culture and leadership team.  We would expect you to come in to the office 1-2 days a week, and we currently have offices in West and North London – the role would involve regular travel to both locations, with hot desking. 25 days annual leave + bank holidays and occasional flexi-working.

Application procedure & timeline

Deadline for applications: Wednesday 26 August

Interviews: w/c Monday 7 September 2020 (If needed, second interviews will be held w/c 14 September)

Anticipated start date: October 2020

The Royal Air Force Benevolent Fund is the leading welfare charity supporting current and former members of the RAF, their partners and families, providing practical, emotional and financial support, whenever they need us.

Saying thank you to our loyal and generous supporters is important to the RAF Benevolent Fund.  This is an exciting position in our fundraising team based in our London office. The successful candidate will play an important role in the fundraising team and has specific responsibility for supporter care. 

We are looking for an enthusiastic and highly organised individual who is interested in a career in fundraising.  The successful candidate will enjoy working as part of a team, speaking to supporters on the phone or writing to them, meeting deadlines and juggling a varied workload.  An articulate communicator with excellent IT skills, you must be able to demonstrate a willingness to meet supporters’ expectations and enjoy working on a variety of projects.

A detailed job profile is available below. For an informal discussion about the role please contact Louise Gibson, Head of Individual Giving.

To apply, please send your CV together with a covering letter detailing why you believe you are suitable for this role and how you meet the person specification to Elizabeth Haigh, HR Advisor, RAF Benevolent Fund, 67 Portland Place, London W1B 1AR or email.

The closing date for applications is Thursday, 20th August 2020 at midday.

Please note interviews will take place in two stages. Firstly, via Microsoft Teams/Skype/Zoom on Wednesday 26th or Thursday 27th August 2020. The second stage will involve meeting in person in the week commencing 1st September 2020.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009) which encourages applications from all sections of the community

Please note that due to the high number of applications expected, only candidates shortlisted for interview will be notified.

JOB PROFILE

Main Summary of Role: 

This is a varied role supporting a number of the fundraising team and has the lead responsibility for supporter care and engagement as well as gift aid.  The postholder will ensure that supporters have an excellent experience when they contact the RAF Benevolent Fund by letter, phone, email and social media.  He or she will also take responsibility for all aspects of gift aid; maximising the amount we receive from this source and ensuring that we follow HMRC gift aid regulations strictly.

Main Responsibilities:

• Set  excellent supporter care standards for the RAFBF and work with colleagues in the London office and in regional offices to ensure these are followed.
• Provide and keep fresh the content of thank you letters and add to the CRM, CARE.
• Provide written acknowledgement to all supporters making a donation to the RAF Benevolent Fund within agreed timescales; writing clear and concise personalised letters or emails to supporters and other organisations when required
• Be the first point of contact for supporters phoning the office
• Keep up to date with rules on gift aid and communicate these clearly to relevant members of staff.
• Add all new gift aid declarations to CARE Contact records and scan the original for Filehold or ensure there is an electronic copy of the declaration
• Maximise income from gift aid by sending a declaration to the supporter where appropriate
• On a monthly basis run a potential gift aid claim from CARE, check carefully the transactions before producing the actual claim.  Submit to HMRC through the gift aid portal.
• Each month download and code all donations made on the RAFBF website and ensure each donation is thanked either direct or through the automated emails.
• Check the In Memory batches created by the Income Processing Team and produce thank you letters.
• Monitor the generic email inboxes, reply to enquiries or pass on the relevant person
• Support the Digital Fundraising Manager by monitoring fundraising social media posts.
• Support the fundraising team by sharing insight from supporters that influence their campaigns and marketing
• Respond to all requests for materials to celebrate a special occasion such as weddings, birthday celebrations
• Complete the monthly lottery return for Westminster Council
• Keep up to date the FAQs for supporters on the RAF Benevolent Fund website
• Be available to lend a hand to other colleagues as required and agreed with the Head of Individual Giving.

Other

• Ensure the implementation of all relevant RAFBF policies and procedures

COMPETENCIES REQUIRED FOR THE ROLE

• Working with people
• Planning and organising - managing time effectively, meeting deadlines and prioritising workload
• Delivering results and meeting customer expectations
• Adapting and responding to change - demonstrating flexibility in adapting to changing circumstances, accepting new ideas
• Achieving personal work goals and objectives - accepting and tackling goals with enthusiasm and demonstrating a strong work ethic
• Following instructions and procedures

QUALIFICATION(S), KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED FOR THE ROLE

Academic/Professional Qualification(s) or equivalent:

Essential

• Good standard of education

Desirable

• Institute of Fundraising certificate

Knowledge/ Experience:

Essential

• Use of computerised database and experience of maintaining supporters contacts on a database
• Excellent telephone skills
• Experience of working in a busy fundraising team
• Able to set deadlines and work to them
• Experience of working in a team
• Knowledge of Microsoft Office packages
• A positive attitude and flexible approach

Desirable​

• Knowledge of methods of fundraising
• Use of the CARE database
• Knowledge of the Royal Air Force

Other Requirements:

• Travel to other Fund and UK locations (as appropriate).
• To carry out any other duties that is within the scope of the job as requested by the Head of Individual Giving

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

This new role will provide support at the point of, and for time-limited period after, moving from hotels and emergency temporary accommodation provided for former rough sleepers during the recent Covid-19 crisis. The support offered will include practical tasks associated with setting up accommodation, information, advice and guidance, referrals to sources of specialist longer term support, and psychologically informed support to build motivation and confidence that will enhance the likelihood of a successful transition and sustainment of tenancy.

About you
To be successful in this role you will have/be:
 - Demonstrable track record of successfully using coaching, IAG or psychologically informed approaches with people who have experienced homelessness, social exclusion or similar disadvantage.
 - Knowledge of the issues affecting homeless people and knowledge of the relevant housing and homelessness legislation that influence prevention and ending homelessness, welfare benefits, and access and entitlements to specialist support services, health and social careAbility to develop person centred housing plans based on a thorough assessment of individual needs and strengths.
 - Ability to review and appraise the ongoing development of members and use this information to develop learning/ progression plans.
 - Excellent at networking and securing access to appropriate specialist support services for members, with the ability to advocate for our members wherever necessary

We are looking for this post to start as soon as possible.

Benefits
As a member of the team you will have access to a wide range of employee benefits including:

· Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
· Mandatory pension scheme, with an employer contribution of 8.5%
· 25 days' annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to apply
If this sound likes the opportunity for you, please visit our website to apply online. Please address points 1-4 only from the Person Specification in your supporting statement. The job description is available on our website by clicking on the 'Vacancy Details' button.

If you need to request an application in an alternative format, please contact the HR Team, contact details can be found on our website.

Closing date: Sunday 16th August 2020 (23:59)

Interviews will take place on Friday 21st August 2020

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

For more information about our work and to see our work in action, please visit our website.

Registered Charity Numbers: E&W1082947, SC040094

Are you looking for an opportunity to be part of an amazing campaign for Operation Christmas Child Shoebox appeal 2020?

We are looking to employ an Administrator on a temporary contract at our Head Office in Buckhurst Hill, Essex. The contract will be from September 2020 to end February 2021.

The role is varied and exciting. Covering assisting with managing donations, importing data, maintaining our supporter database, but also interacting with our supporters, and responding to their enquiries, and encouraging them with their shoeboxes. It is a busy and full on role, but exceptionally rewarding to be part of this campaign that brings joy to children across the world, and a great opportunity to gain some experience in charity and donations administration.

You will need to:

• be quick to learn – you will be trained about all aspects of Operation Christmas Child

• have a clear and confident telephone manner

• have good PC skills, particularly knowledge of Microsoft Office packages (e.g. Excel,
Word), and the ability to quickly learn how to use new packages such as our database
system.

• be a good team player to help meet team and project deadlines

• be comfortable working in a very busy environment

• have a positive, ‘can do’ attitude

• be flexible regarding the tasks you may be given

If you are interested in this position, please apply with a CV and covering letter stating why you are interested in this role. If you would like more information about the Operation Christmas Child campaign, please visit our website.

All applicants must be willing to work within a Christian framework and be sensitive to its various expressions across cultures and denominations. All applicants should be in sympathy with the evangelical Christian beliefs held by the organisation.

HR Coordinator

Salary: £24,000 per annum

Hours: Part time, 28 hours per week

Contract: Permanent

Centre 404 is a friendly, local and thriving charity with an excellent reputation for providing high quality support and services to people with learning disabilities and their families in North London.

We have a fantastic opportunity for a highly organised and solution focused professional to join our Central Service as HR Coordinator, to support with the delivery of high quality and efficient HR functions across the organisation.

The post holder will be involved in the following key areas:

* Coordinating employee relations case work load for an organisation of approximately 250 staff
* Acting as a point of contact and support for managers and staff in relation to any queries, advising on best practice, Centre 404 policy and employment law
* Compliance for all new starters and renewals as applicable - DBS, eligibility to work, references, etc.
* Provide a high level of support and administration for our wider HR activities

We are looking for someone who has a good working knowledge in and exposure to employee relations case work and a willingness to hit the ground running and develop this in post, as well as having a proactive and diligent attitude to their work, priding themselves on supporting staff and managers across our busy organisation. A keen eye for detail is also key!

This is an excellent opportunity to take on a varied post and to develop existing HR skills within a dynamic and supportive environment.

How to apply: Please submit a CV along with a cover statement (either within the email itself or as an attachment) addressing the following: " Tell us more about why you are interested in this role and what you would bring to this post in terms of your knowledge, skills and experience". Please ensure you refer to the person specification in your statement and explain how you meet the criteria. We would also appreciate if you could take the time to complete an applicant diversity survey.

Closing date: 6th September 2020

Centre 404 is dedicated to staff development and supervision and we will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of adults at risk and we are looking to recruit people who share these values. All offers of employment are subject to an enhanced DBS check, proof of eligibility to work in the UK and two satisfactory references.

We are dedicated to providing a meaningful and rewarding work environment, as well as offering a range of perks and benefits for our staff to enjoy; a list of what we have to offer is included here:

Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889

Position title: HR Manager

Location: High Holborn, Central London; option for UK based remote working

Salary: £36,938.40 per annum FTE (£29,550.72 per annum pro rata) plus benefits

Type of contract: Permanent

Hours: Part-time, 4 days a week (30 hours per week)

Contract start: End of September 2020

The Intensive Care National Audit & Research Centre (ICNARC) is a small, independent, nationally and internationally respected, scientific, not-for-profit organisation (c40 staff in total), using accurate data to help improve the quality of critical care through audit, research and education, conducted with, and in the interests of, patients and those who care for them. Most recently, ICNARC has been centrally involved in the response to COVID-19 through weekly reporting on admissions to, and outcomes from, intensive care and as the UK methods centre for the CMO endorsed REMAP-CAP trial which is currently recruiting in 120 centres in the UK.

About the role

Reporting directly to the Head of Operations, this role is responsible for providing a comprehensive HR service to ICNARC, its managers and staff, to support a high-performance culture, alignment to business goals, whilst using best practice solutions and ensuring legal compliance. 

What you are responsible for

• HR Strategy: Providing input to the Head of Operations in relation to HR strategy, ensuring HR objectives and services are aligned to organisational strategies and business goals.
• HR Documentation: Developing HR documentation including HR policies and procedures, letters and forms which reflect best practice and legal compliance. Further embedding all HR policies and procedures within the organisation. 
• Employee Relations: Building relationships with management and staff to provide HR advice on employment matters.
• Employee Pay and Benefits: Perform payroll processing and work with benefits providers and the ICNARC Finance team to ensure accurate and timely processing of the monthly payroll, pension and benefits. Support on annual pay review process. 
• Employment law, HR and business knowledge: Keep up to date with and apply HR best practice, employment law and business knowledge in making decisions.
• Recruitment: Responsible for the managing an effective recruitment and selection process.
• Performance Management Process: Responsible for the design, implementation, and management of an effective performance management process and associated learning plans.

What you'll need to succeed

To be successful in this role, you will be a confident and knowledgeable HR generalist who can quickly establish credibility with key stakeholders. Previous experience leading and managing HR projects is essential for the role, as is experience of employee relations case management, processing employee payroll and benefits and HR data and analytics.

The successful candidate will need to have excellent interpersonal, team working and organisational skills together with good negotiating skills.

A CIPD affiliated graduate or post graduate qualification is desirable, though not essential.

What you’ll get in return

In return you will receive an annual salary of up to £36,938.40 (FTE) per annum working for a well-established, scientific organisation in the centre of London but with facilities for remote working. You will also receive a generous benefits package including:

• 25 days holiday, plus Bank Holidays (pro rata for part-time staff), per year and the opportunity to buy and sell annual leave after your first year of employment;
• flexible working which is fully embedded in our culture;
• interest-free season ticket loans;
• support with further academic/professional development; and
• an enhanced pension contribution after your first year of employment.

How to apply

Please read the job description for the role, the person specification sets out the skills and experience we are looking for.

For further information and to apply, please visit our careers site.

The closing date for applications is 23:59 on Wednesday 12th August 2020

Interviews will be held on Monday 24th August 2020 via video link

“We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.”

No agencies please.

Victim Support is looking for a Learning and Development Advisor based in London, with moderate travel and overnight stays.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

This is an exciting role that requires a mixture of skills in relation to learning and development. The role is varied and will involve delivery, design and management of learning to support staff and volunteers within Victim Support. As the face of learning and development within your area you will build positive relationships, promote learning and act in an advisory capacity when it comes to development.

You will;

• Deliver and design face to face and virtual training for our volunteers, staff and partners. There is an expectation that you will deliver 3 days per week, with 2 days administration work. This delivery will be across the locality (London and occasionally outside of London).
• Work with Subject Matter Experts and senior staff within Victim Support on learning projects within the organisation.
• Promote Victim Support's services and identify any commercial training opportunities.
• Create accurate delegate reports and take appropriate action to address any identified under-performance.
• Deliver high quality presentations and learning interventions with a focus on evaluation and continuous improvement.

It is essential to be able to work without direct supervision, prioritise work and deal with competing and conflicting demands in an organised and effective manner.

The post is for 37.5 hrs per week and a degree of flexibility is necessary.

This role will work from home or an office based in the London area (Falcon Road or Barking) but will have significant travel across the region and possible overnight stays.

The role will be subject to a satisfactory Disclosure and Barring Service check (DBS) and police vetting check.

To apply, please visit for an application pack and further details.

The closing date for this role is 1^st September 2020.

Interviews are planned to be held after shortlisting week commencing 14^th September 2020.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (s). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

To apply for this role you must be a native user of sign language or minimum BSL (British sign language) Level 3.

This role is based either at our London office (Liverpool Street area) or home based (must be commutable to London).

We are looking to appoint an information officer to deliver effective information, advice and wellbeing support to deaf people, via a variety of medium including our live-chat facility. Creating and managing an information bank; compiling relevant and topical information in a variety of formats.

We offer life assurance benefit and generous pension contributions to the right candidate.

Essential requirements are:

• Experience of working with deaf people
• Experience of delivery information or advice services
• Experience of working towards performance related outcomes/targets and providing associated reporting
• Promoting services through strong links with the deaf community
• Experience of providing information and advice in a professional capacity
• Effective communication skills
• Diplomacy and sensitivity in handling difficult situations and conflict
• IT skills involving MS Office and databases
• Ability to tailor communication to meet the needs of the audience
• Empathy and understanding of barriers faced by deaf people including when accessing health and other services
• Must be prepared to undergo an enhanced DBS check, have a flexible approach to work and be willing to undertake mental health training

Application forms will need to be completed and information relating to this will be sent on Tuesday 25th August to interested candidates.

This post is subject to two references and an enhanced DBS check. Both have to be satisfactory to RAD.

Closing date:  Monday 31st August 2020

Interview date:   Wednesday 9th September 2020 (Interviews will be held in London or on Zoom)

ABOUT ODI

Evidence. Ideas. Change.

ODI has been at the forefront of producing evidence, convening debate and promoting ideas to address global challenges for 60 years. We have been thought leaders, critical friends and policy advisers to governments, heads of state and international agencies, and agenda setters for global processes and changemakers.

ODI has a trading subsidiary, ODI Sales Limited, which exists to generate funds for the parent charity, and to carry out research on development and humanitarian issues where for tax, legal or commercial reasons this is better managed through the trading subsidiary. The turnover of ODI Sales in the last financial year was £7 million.

NON EXECUTIVE DIRECTOR ROLE FOR ODI’S TRADING SUBSIDIARY: ODI SALES

Key responsibilities:

• Ensure ODI Sales’s financial and operational viability including review of financial statements and financial reports presented to the Board of Directors, and ensure that appropriate accounting procedures and controls are in place to safeguard ODI Sales’ assets;
• Ensure that ODI Sales activity is undertaken in a tax compliant and efficient manner;
• Ensure that ODI Sales has an appropriate risk management policy and processes in place;
• Ensure that the relationship with ODI charity is appropriately managed and that decisions of ODI Sales are taken in the best interests of the company.

HOW TO APPLY

If you are interested in becoming a Non-Executive Director, please write by Friday 28th August 2020 to our Company Secretary, Teja Zbikowska with:

• your CV;
• a personal statement setting out your motivation in applying for the role.

Expressions of interests are reviewed by the ODI Sales Board and feedback will be provided within 3 weeks of application. If you are shortlisted, you will be invited to an interview with the ODI Sales Board.

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham, Bermondsey and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Senior Money Advice Caseworker

NJC Salary Scale SO2 - £34,121 to £34,985 per annum 

Full-time, Permanent

We are looking to recruit an experienced Money Advice Caseworker to provide technical support to the money advice team and assist clients with complex debt problems and advise on income maximisation.

The role includes to:

• Assist in providing and developing a high quality money advice service
• Undertake specialist level money advice casework
• Lead in ensuring financial capability is integrated into the debt advice process
• Provide technical support and development of Volunteers, Trainees & Advisors

To be successful you will need:

• Experience of providing support to junior colleagues to aid their development
• Significant recent experience as a money advice caseworker in a target driven environment
• Hold an accredited qualification in debt advice
• A commitment and understanding of the Service’s aims, principles and equal opportunities policies

Closing date: 9.00am Monday 24th August

Interviews: Thursday 27th August

For further information and an application pack please visit our website via the Apply button. 

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Do you have the commitment and values to make a real difference to the lives of people with care needs? Are you passionate about empowering them to improve their quality of life, while supporting them to realise their hopes, dreams and aspirations?

Creative Support is a not-for-profit organisation which provides high quality, person-centred support to people with various physical and mental disabilities, learning disabilities and dementia. The support we offer is tailored to the individual client’s needs and wants, whilst encouraging independence and community engagement. 

This is an exciting time to join our Tower Hamlets extra care services, as we solidify our presence in the borough. Creative Support is committed to your continuous professional development and as a successful candidate, you will receive a full local and corporate induction, and attain a level 3 certificate in ‘Preparing to Work in Adult Social Care’. On completion of your probationary period, you will automatically be enrolled onto the NVQ level 3 diploma in Health and Social Care. You will have access to ongoing professional development from our training offices in London and Reading, and the opportunity to discuss your training and development needs during regular supervision and appraisal meetings.

We are looking for calm, resourceful, and energetic individuals who are highly motivated, hardworking, and keen to support older people in a proactive and holistic manner. You will have well-honed skills in positive communication and engagement, and will be able to demonstrate unconditional positive regard for our all our service users. You will support people to maintain a healthy state of wellbeing, mentally, physically and emotionally. You will (alongside members of the person’s circle of support) empower individuals to be happy, healthy, and successful in achieving their life goals.

You must be willing to embrace all aspects of the role including, but not limited to, providing support with personal care and domestic tasks, and supporting individuals to access work, education and social opportunities. We value the personal skills and interests you bring to the role and to the lives of the people we support, such as, sports and outdoor pursuits, creative arts, music, and cooking to name but a few.

You will be required to work in a flexible manner, on a roster basis, which will include evenings, weekends and sleep-ins. Previous experience, whilst desirable, is not necessary – what we need most from you is verve, gumption and a can-do attitude.

Are you looking for the first step in a career where you can support vulnerable people to rebuild their lives?

About the role

St Mungo’s Rough Sleeping services provide a rapid response service, intervening to ensure no one needs to sleep rough, our work is ongoing and we are currently looking for a motivated Assistant to join our No Second Night Out (NSNO) Assessment Hub in West London; to support the team in ensuring as many people as possible receive a rapid response, a full assessment of their needs and an offer of help to move away from the dangers of rough sleeping.

The role of a Hub Assistant Worker is to jointly manage the safe day to day running of the project with other members of the team and to provide basic support and advice to clients.  You will also be the first point of contact for clients and visitors and coordinating the Health and Safety within the service. 

In this vital role, it is essential that you are flexible to work on the weekly rota to ensure services are accessible to those who are homeless, at the time they most need our support. Hours for this role will be Monday - Friday 7.5 hours per day with exact shift times to me agreed.

What we’re looking for

This role will suit those with experience of working at pace in a public facing environment, you should also have:

• Understanding of the issues faced by homeless or vulnerable people and the difficulties they experience in accessing services; or you may have personal experience of homelessness.

• Experience of managing complex and difficult situations in relation to people and basic strategies to deal with challenging behavior.

• Excellent communication skills and the ability to work well with others.

• Great organisation and the ability to prioritise and manage your own time.

• Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to transform their lives; and a willingness to develop valuable skills to achieve this.

St Mungo’s staff are currently working around the clock to support rough sleepers across London in a number of hotels that have been procured by the GLA in response to the COVID-19 emergency. These innovative projects aim to support clients to safely self-isolate; while also providing the opportunity for staff to carry out additional assessments for longer term options to support them away from the streets for good. NSNO staff will continue to work in these hotels until Assessment Hubs are able to reopen.

What we offer

• Excellent Development and Growth Opportunities

St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.

• A Diverse and Inclusive Work Place

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 7 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, Irish and Women’s Action.

• Pay and Other Benefits

St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff. St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

For this role staff can claim an additional 20% pay premium for hours worked between 7.30am-8.00am Monday to Friday,

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website. 

To view the job description and guidance on completing your application form, please click on the document available tab at the top of the advert page on our website.

Closing date: 10am on 24 August 2020

Interview and assessments on: 3-4 September 2020 (To be held remotely via video conference call)

It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

We are looking for accredited Generalist and Debt Advisers to provide comprehensive advice and support to clients in Merton and Lambeth.  If you have at least one year’s post certificate training, are accredited to give debt advice (for Debt Adviser role), passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.

The successful candidates will have excellent interpersonal skills and be able to work flexibly with clients.  You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of follow up advice and casework.  You will also be very well informed with regards to legislation, case law and policy changes relating to debt and benefits.

You must be prepared to work flexibly, currently due to the Covid-19 Pandemic, work will be home based until a time when our offices (Mitcham, Morden and Streatham Hill) and outreach venues re-open.Our offices have excellent public transport links and Mitcham also has a carpark. We offer a friendly and welcoming work environment and can provide flexible work opportunities dependent on service demands.

Job Title: Programmes Administrator (Education) 

Reports to: Education Programme Coordinator, with a dotted line to Volunteer Manager. 

Location: Home-based / Central London, Greater London (with occasional travel within London) 

Terms: 5 days per week (37.5 hours) (with occasional evening or weekend work, TOIL provided) 

Language Requirements:Fluent English. A second language (Arabic/ Tigrinya/ Amharic/ Dari /Farsi/ Kurdish/ Pashto/ Tigre/ Somali) would be an advantage. 

The Charity 

Founded in 2015, Breaking Barriers is a fast-paced, start-up charity with a mission to help refugees in London gain the knowledge, confidence and experience to secure stable and fulfilling employment in their new home. 

We offer effective and flexible employment support in direct partnership with businesses that help refugees secure work, progress into better jobs, and successfully integrate into UK society. We have a unique approach, working with corporate partners to help refugees develop careers that match their skills, experience and aspirations. 

Since Breaking Barriers’ inception in 2015, we have grown to support in excess of 500 refugees per year and have ambitious plans to expand this as part of our strategic plan. We concentrate on getting things done in a flexible environment where everyone is encouraged to take ownership and contribute. 

We are a team of around 30 staff supported by several hundred volunteers, who are all driven and committed to helping London’s refugee community.  We are looking for similarly driven and ambitious individuals keen to join an enterprising organisation where they can benefit from the opportunity to innovate and shape the direction of the charity. Colleagues who thrive are passionate, driven and have the confidence to work autonomously while remaining team players and sharing credit with all involved.

We are looking for someone who lives and breathes our values: 

·Mission-led: our clients come before everything else. 

·Welcoming: we want all people to feel happy, comfortable and secure with us. 

·Collaborative: we are supportive and considerate, curiously exploring other viewpoints to find solutions.

·Enterprising: we are discerningly bold, entrepreneurial and have the courage to give things a go.

Overall Purpose of the Role 

Breaking Barriers’ Education Programme was started in 2017 to complement our core Employment support. The Programme is designed to enable refugees to achieve the level of English that is needed to enter the workplace or further education by providing supplementary courses to statutory provision. Covering a range of levels of English language courses, from Pre-Beginner to Business Writing, the Programme has expanded to include IT and Numeracy and aims to branch out into further courses, such as Health and Safety. The Education Programme relies on skilled volunteers who lead our education courses and help clients learn English, improve their IT skills and support with curriculum development. Your primary responsibility will be to support the Education Programme Coordinator and the Volunteer Manager with operational administration to support the smooth running of the Education and Volunteering programmes.

The successful applicant will gain valuable programme assistant and administrative experience in the education and refugee sectors. This is an entry-level position but we envisage that the job holder will be able to take on more responsibility as they develop and as the organisation grows and changes.

Key Responsibilities 

Education coordination and administration 

Breaking Barriers runs education classes and training sessions to support its main employment programme. Your responsibilities will include: 

·Help with the recruitment and organisation of classes. 

·Assist with the administration needed to organise volunteers working with the Education Programme. 

·Liaise with volunteers and students by phone and email, providing information and dealing with basic queries. 

·Call and text students to remind them of courses where necessary. 

·Ensure that all necessary data is accurately recorded and kept up-to-date. 

·Follow current administrative processes, ensuring that all paperwork is completed accurately and on-time. 

·Undertake the administration to set up additional sector specific training courses. 

·Coordinate with the Employment team to ensure clients within the Education programme are receiving holistic support, and that the programme continues to meet the needs of refugees also receiving other types of support. 

·Conduct research into other English language and IT and Numeracy opportunities in the area to ensure that Breaking Barriers is not duplicating the work of other organisations, and identify opportunities for partnership where relevant. 

·Take on additional duties and responsibilities, as and when needed, to ensure the smooth running of the Education Programme. 

Volunteer coordination and administration 

Breaking Barriers relies on volunteers who work with clients to provide help in finding employment or learning English, as such there is a natural crossover between the Volunteering and Education programmes. Volunteers may also assist in our offices. Your role involves: 

·Responding to general enquiries about volunteering, providing details of the work. 

·Tracking the progress of volunteer applications. 

·Conducting the initial screening of volunteers. 

·Providing feedback on applications and rejecting unsuccessful applications from volunteers, usually by email. 

·Updating volunteer details into our database. 

·Ensuring that confidentiality forms and references are obtained and uploaded. 

·Monitoring volunteer availability. 

·Dealing with volunteer expenses. 

·Keeping in touch with volunteers, maintaining an on-going relationship by phone and email 

·Managing volunteer training needs. 

·Recognising outstanding contributions from volunteers. 

·Helping to grow the number of volunteers, finding creative ways to recruit new volunteers and promoting more involvement from existing volunteers. 

To Apply

If you are looking for a role where you can make a real difference, we want to hear from you. The deadline for applications is Sunday, 23rd August at 11.30 PM. We will be actively interviewing candidates as and when we receive suitable applications, with a view to starting immediately, so please do not wait until the deadline to submit an application. 

Please apply with a CV and cover letter. Due to capacity, we are unable to respond to all applications unless you are shortlisted. Please note, applications without a cover letter will not be considered. In their cover letter, applicants should demonstrate a strong understanding of the barriers refugees face finding employment in the UK and explain how providing free English and Training Courses can help tackle those barriers.

Please note, in light of the Covid-19 outbreak, all Breaking Barriers staff are working remotely and we will be conducting all interviews virtually for the foreseeable future.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

Breaking Barriers particularly welcomes applicants with experience of migration and/or a refugee background.