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Job Title: Housing Team Coordinator

Location: Head Office - London Borough of Tower Hamlets

Salary: £42,515.93 per annum

Hours: 40 hours per week

Contract: Permanent Post

PRHA is a great place to work – Our award winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness.

As an IIP Gold standard employer we value our staff and commit to develop their skills and support them in their important work.

We are seeking a Housing Team Coordinator to join our professional yet friendly team based in Bethnal Green, East London. The Housing Team Coordinator is key in coordinating all activities of the housing team whilst holding a caseload. In this role, you will be assisting the Housing Services Manager lead a team of 4 housing officers manage approximately 600 properties.

As part of your role, you will also be expected to manage a patch of between 150-200 properties. You will oversee key housing management services including lettings, tenancy management, arrears management (including former arrears), estate inspections and ASB. You will also work in a daily partnership with our property services team to ensure a smooth and efficient void management process. You and your team of Housing Officers will be expected to represent PRHA in court and external meetings, be a key point of liaison for our residents and community stakeholders.

Who we’re looking for

To be successful in this role you will have proven experience and skills in the following areas:

• Previous housing management
• Arrears management (Housing Benefit & Universal Credit) financial inclusion and debt management experience.
• Knowledge of relevant housing legislation and experience of dealing with difficult conversations.
• Excellent customer service skills, communication and time management and planning skills. 
• Problem-solving skills and negotiation/influencing skills are also key for this post. 

What we offer

We offer our staff a generous benefits package, which includes:

• Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%
• Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service
• Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing
• Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
• Season Ticket Loans – We offer interest-free season ticket loans after successful probation
• Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.