Health and Welfare Officer 

Contract Type: Fixed-term contract to July 2021 – 35 hours per week (Monday to Friday)

Salary:£25,000 – £28,000, dependent on candidate experience, plus 10% Company pension contribution, health care cash plan and a range of other benefits 

 
About Us 

Help Musicians is an independent charity with an extraordinary history. For nearly 100 years we have provided a broad spectrum of help, support and opportunities to empower professional musicians through times of great need and times of opportunity, providing a lifetime of support when it is needed most.

Right now, musicians need our help more than ever with concerts cancelled for the foreseeable future musicians right across the UK need help with hardship funding; health and welfare services and business support.

Join us and help make a real difference to the lives of musicians! 

About the Role 

We have an exciting opportunity to join our London team in a Health and Welfare Officer role, in which you will be providing person-centred support and assistance to musicians based throughout the U.K. You would ordinarily conduct home visits throughout the U.K. to musicians requesting support; these visits are currently being carried out via Zoom/phone call, due to Covid-19. In addition, you will assess initial applications for assistance and reports from a team of Regional Visitors, and make executive decisions about what support Help Musicians can offer in respect to individual cases.

You will also be responsible for making grant decisions of up to £1,000, in line with the Health and Welfare team policy. Working closely with the Acting Health and Welfare Manager, you will be responsible for administering our Regional Visiting Service.

The role is offered on a fixed-term basis until end of July next year, in order to cover the need for an additional Officer due to a secondment in the team.

About You 

To be successful in the role, you will need experience of: 

• Working in the health and social care sector

• Conducting home visits and/or assessments for individuals requesting support 

• Managing a large caseload

• Assessing financial need and offering grants to support individuals 

• Assessing initial applications and making decisions about support packages 

Skills and Knowledge: 

• Knowledge of the health and welfare systems 

• A full U.K Driver’s license is desirable due to a large portion of the role involving travel across the U.K. (subject to Coronavirus restrictions and current ways of working; currently we are conducting visits by phone and Zoom). 

• A good knowledge and understanding of the music industry 

This is a fantastic opportunity to join us at an exciting time leading up to our centenary in 2021, to help us achieve our ambitions to provide more support and reach more people than ever before.

For full details of the role and how to apply please visit our website. 

Age UK's vision is a world where everyone can love later life. We know some people can face illness, loneliness or poverty as they grow older. Whatever the situation, Age UK provides support and vital services to help make later life the best it can be.

We currently have a fantastic opportunity for a Project Support Officer within our Wellbeing Department.

This role will provide project management support to assist in the delivery of two programmes: a high-profile and award-winning Warm Homes Programme of multiple local activities, aimed at reducing fuel poverty and cold-related ill-health among the most vulnerable older people, as well as Think Digital Programme, a digital inclusion programme aimed at supporting older people with knowledge, skills and confidence to access online services and activities, and live a more included and independent life.

If successful you will
* Provide support in the delivery of the Warm Homes Programme and the Think Digital programme.
* Work with two Project Managers and wider team to ensure robust project monitoring and efficient delivery of other aspects, including production of marketing materials, equipment ordering and processing invoices.
* Produce reports on local partners' progress, and other data and statistics as required.

To be considered, please complete a one page covering letter along with your CV detailing why you are a suitable candidate for this role.

About you

* You will have good project support skills and ideally an understanding of project management tools.
* A good understanding of factors contributing to fuel poverty and digital exclusion; the impact of fuel poverty on older people's health and properties, and the impact of digital exclusion on older people's lives would be beneficial to your application.
* You should demonstrate experience of supporting, planning and delivering projects to agreed quality standards.
* You should have strong attention to detail and good MS Office skills, especially Excel.
* You will need experience of analysing and presenting data and reports, including preparation of tables and graphs.
* You will show an ability to build and maintain relationships with internal and external partners to meet objectives.
* Excellent organisational skills and proven ability to track progress of deliverables will be essential, as will an ability to prioritise competing deadlines and workloads.
* You will have an ability to assess risk and escalate issues according to agreed processes and procedures.
* Excellent oral and written communication skills, including the ability to report on progress in writing and verbally.

What we offer in return

In return we can offer an excellent salary of £23,000, and great benefits including 26 days annual leave + bank holidays, pension, life assurance, healthcare cashback plan, season ticket loan, discounted gym membership, cycle to work scheme, car lease scheme, flexible working and much more.

Additional Information

For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

AFRUCA - Safeguarding Children is a national charity promoting the safeguarding and well-being of children in Black and Minority Ethnic communities. We are a leading charity working in the UK anti-trafficking and anti-slavery space. Our Head Office is in London with a Centre for Children and Families in Manchester.

Through our network BASNET, we aim to improve the inclusion and representation of BME communities in the UK anti-trafficking sector. The post-holder will strengthen BASNET’s role and promote opportunities for our members to collaborate and build partnerships to tackle modern slavery in BME communities.

We want to recruit a strong candidate passionate about racial equity, diversity and inclusion. You must have at least four years’ experience of working in the UK voluntary sector, preferably in the anti-trafficking sector. A sound understanding of UK modern slavery, human trafficking and exploitation would be an advantage. You must have excellent oral, report-writing and presentation skills to communicate with different audiences – from senior policy makers to grass-root organisations. We want a candidate who understands the multiple challenges faced by small BME charities and the constraints in engaging with the statutory sector. You must be a team-player, adaptable to working in a small team environment.

This position will be suitable for a candidate with a strong background in community organising and advocacy. 

This is a new and exciting coordination role which sits within the Reprieve Development & Outreach team, but working across the organisation with the Reprieve Casework and Finance teams, as well as liaising directly with partner organisations and local Fellows.

Working in our London office, you will be responsible for the coordination and administration of specific restricted funding grants, including a European Commission funded grant focused on the use of torture within the application of the death penalty in Malawi.

For full details please visit our website. 

This is an exciting opportunity for someone who enjoys synthesising information and can use their influence and professional authority in varied situations. The Participant Suitability Manager will ensure we provide high quality guidance and support to participants on the Frontline programme, working closely with Frontline’s Programme Management team and Manager to ensure a smooth process. The role comprises three core areas:

Chairing panels

The participant suitability manager will chair participant suitability panels; fitness to practice panels and learning reviews. This vital role requires a social work qualification and experience of chairing complex meetings with a range of partners and professionals.

Managing 2 Selection Advisors and 1 Disability Selection Advisor

You will manage Frontline’s selection advisors who are based in various locations and hold accountability for advising teams on participants suitability for the Frontline programme.

Investigating participant complaints

Carry out investigations for complaints from or relating to participants. Speak to relevant parties, working alongside the compliance team to ensure timescales and process are followed.

Digital Engagement and Product Manager - Start date of 16th November - Maternity cover Until Dec 2021

Your new company
A well know public sector organisation based in London. The role is to cover for Maternity leave.

Your new role
We are looking for a product lead who will drive through the vision for business' online community. This is a great opportunity for someone passionate about London to use their technical skills and online community know-how to generate moments for all Londoners to participate in meaningful debates and consultations, and to generate actions that could improve the capital. We're looking for an experienced all-rounder to own the strategy for growing a strong, inclusive and active community, ensuring that it continuously improves as a digital product. You'll take ownership of the roadmap, and oversee teams of developers to ensure that content, functionality, operation, UX and user journey are enhanced. You will harness all available insights to optimise community health and activity tactics. An excellent communicator, committed to building partnerships, you will play a pivotal role in building brand awareness, and will champion the use online community to stakeholders both within the organisation and with key external partners. The role is split 50/50 half is product ownership and development and then the other half is Digital Marketing through online content, paid and organic social media and email marketing.

What you'll need to succeed
To lead on delivering the vision and roadmap for online community, ensuring that it continuously improves as a digital product, grows and delivers healthy levels of activity in involving Londoners in sustained and meaningful debate, research and consultation. We are looking for a strong Digital Marketing professional who works in an agile way and has managed different online community products. You will have experience with B2C Digital Marketing, managing acquisition and retention of people within the online community. The successful candidate will have mixed experience from product delivery and digital marketing, managed a consumer/user focused website as well as managing a number of different external agencies

What you'll get in return
The opportunity to manage an online community of over 60,000, a competitive salary and able to manage a project end to end.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Want to use your skills in communications to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

Join WaterAid as Internal Communications Officer to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you'll be joining a 2020 Great Place to Work® award-winning organisation.

The WaterAid Internal Communications and Engagement team delivers inspiring internal communications that engage all WaterAid staff with our purpose and connect everyone at WaterAid globally together.

As our creative and organised Internal Communications Officer, you will be the central point of internal communications at WaterAid, building relationships with colleagues all over the world. You'll be supporting the Internal Communications and Engagement Manager to create innovative, effective and engaging content for internal campaigns that will connect our global workforce.

You'll have the opportunity to draft content for our various digital global channels e.g. internal social media network, global newsletter and our intranet. You will administer the internal communications inbox and will coordinate internal events, webinars and talks.

This is a full-time permanent role based in our Canary Wharf, London office (initially home-based due to restrictions on office numbers).

Job Description

In this role, you will be the main point of contact for internal communication enquiries as well as producing a variety of internal communications.

You'll also:

• Manage and monitor queries to the internal communications inbox, and coordinate internal webinars and talks
• Work with the Internal Communications & Engagement Manager to deliver our internal communications plan
• Produce the global monthly newsletter
• Draft content for internal campaigns, including writing stories for our global intranet and creating visual assets such as videos, posters and news round-ups
• Administer and champion our internal communications channels
• Coordinate and provide support to virtual meetings, global events and webinars
• Provide communications support for other key projects as required

To be successful, you'll need:

• Minimum A Level or equivalent standard of education or experience.
• Excellent writing and editorial skills, with accuracy and keen attention to detail.
• Excellent IT literacy in MS office 365 (MS Word, Publisher, Excel, Outlook).
• Highly organised, able to prioritise, plan and manage own time and workload.
• Excellent interpersonal skills; a team player, able to work in a collaborative way.

Salary £22,100 - £23,300 (subject to experience) with excellent benefits

To see the full job pack, please click 'Apply'.

Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.

Applications will close 23:59 on Monday 2nd November.Availability for interview is required 10th and 11th November - due to current office restrictions, interview will take place via video call.

Additional Information

WaterAid benefits include:

• 36 days holiday (including Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Flexible working conditions, including the opportunity for part-time work and home working up to 2 days a week
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave.
• Sabbaticals
• Volunteer Day

WaterAid is currently located at Canary Wharf, London and this will be your location and contract base. Due to current restrictions on office capacity the majority of our staff are working from home. All aspects of this including how we are supporting homeworking and the office transition will be discussed at the interview stage with you.

We are unable to provide sponsorship for this post.In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. 

WaterAid is committed to ensuring that wherever we work in the world there is no tolerance for the abuse of power, privilege or trust. WaterAid reinforces a culture of zero tolerance towards any form of inappropriate behaviour, abuse, harassment, or exploitation of any kind. The safeguarding of our beneficiaries, staff, volunteers and anyone working on our behalf, is our top priority and we take our responsibilities extremely seriously. All staff and volunteers are required to share in this commitment through our Global Code of Conduct. We will conduct the most appropriate pre-employment references and checks to ensure high standards are maintained.

WaterAid is an equal opportunities, disability-confident employer and committed to achieving the highest standards of diversity, fairness and equality. Should you have a disability and require any additional support, please contact us at careers @ wateraid. org (no spaces)

 

We are delighted to be working as the only agency with Brooke after working with them for many years. Brooke are looking for a Senior Supporter Engagement and Development Officer, to join them on a full-time basis, paying £32,000 - £36,000.

Brooke is an animal welfare charity that protects and improves the lives of working donkeys, horses and mules that give people in the developing world the opportunity to work their way out of poverty.

As part of your role, you will be responsible for managing allocated engagement journeys post supporter acquisition. It is essential that you work collaboratively across various departments to ensure that each journey is planned, implemented, analysed and optimised which will contribute to achieving team objections and KPI’s. You will be project managing campaigns and supporter journeys that contribute to team objectives across a range of traditional channels (e.g. Direct Mail and Telemarketing) and digital (e.g. email, social, website).

The successful candidate will need:

• Experience of designing and managing successful supporter journeys, across both traditional and digital marketing channels


• Strong project management, budget reporting and forecasting experience


• Demonstrable experience of meeting ambitious income and engagement targets

Closing Date: 30^th October 2020

Salary: £32,000 - £36,000

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we are experts in charity recruitment and excel at matching fundraisers to charity jobs. We take a relationship-led approach to recruitment, working ethically and supporting people to find their perfect fundraising jobs.

We are passionate about improving equality across the sector, you can read more about our We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We are delighted to be working as the only agency with Brooke after working with them for many years. Brooke are looking for a Senior Acquisition Officer, to join them on a full-time basis, paying £32,000 - £36,000.

Brooke is an animal welfare charity that protects and improves the lives of working donkeys, horses and mules that give people in the developing world the opportunity to work their way out of poverty.

As part of your role, you will be responsible for designing and delivering campaigns to recruit and build personalised relationships with supporters. You will be ensuring that audience targeting maximises lifetime value and works in an integrated way across digital and traditional channels, such as DRTV, direct mail, inserts and telemarketing.

The successful candidate will need:

• Demonstrable experience of supporter engagement and acquisition in direct marketing across various channels, especially focused on digital, and


• Strong project management, budget reporting and forecasting experience


• Demonstratable experience of meeting ambitious income and engagement targets

Closing Date: 30^th October 2020

Salary: £32,000 - £36,000

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we are experts in charity recruitment and excel at matching fundraisers to charity jobs. We take a relationship-led approach to recruitment, working ethically and supporting people to find their perfect fundraising jobs.

We are passionate about improving equality across the sector, you can read more about our

Child Play Worker (Mobile Play Worker) x 3, zero hours, £9.99 per hour, Bexley, Kent (Greater London), fixed term to end of April 2021

This is an exciting opportunity for Child Play Worker (Mobile Play Workers) to be part of a multi-disciplinary Family Support team, contributing to a safe and stimulating childcare and support experience for parents and carers within Family Lives policies and procedures. The Mobile Workers will undertake centre based activity to assist with play work as required and as directed by the Mobile lead. You will signpost families, where -relevant, to access the correct services to meet their needs and to narrow the gap in outcomes for the most vulnerable children. You will also work closely with the home visiting service volunteers and parenting lead in delivering a joined up package of early support for families.

The successful candidates will be responsible for the general care and observation of the children in childcare activities, taking action as necessary to ensure health and safety, cleaning and maintaining equipment. You will be responsible for supporting the function of the children’s centre activity programmes and play work to improve take up and outcomes for parents.

Please note that due to Covid-19 tasks on this role may be carried out remotely from the employee's home via MS Teams while it is not safe to deliver face to face services or work in one of our local offices.

You will have proven experience of working in a team and working directly with children and families in a social care or educational environment, as well as experience of working with multi-racial groups.  Managing equality, diversity, commitment to the values, aims and objectives of Family Lives, and commitment to safeguarding vulnerable adults and children are essential.

As a condition of appointment to this post, you are required to hold a qualification related to Social Care or Child Care NVQ2 and be willing to work towards Level 3 within 6 months of your start date.

These roles are zero hours posts, meaning no there are no guaranteed hours and will depend on contracts won by Family Lives.

Please ensure you address every criteria on the person specification on your supporting statement, preferably in order.

Please visit our website via the apply button to obtain the job description, full person specification, application form and guidance. Please note that we only accept application forms. CVs will not be accepted.

Closing date: Monday, 2nd November 2020 (by 9am)

Interview date: Week commencing the 9th November 2020

Want to use your partnership building skills to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

Join WaterAid as Trust Officer to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you'll be joining a 2020 Great Place to Work® award-winning organisation.

The WaterAid Philanthropy and Trusts team manages partnerships with individual philanthropists, trusts and foundations, and has team members supporting on events, communications and prospect research. With five members of the Trust function, we aim to raise £4.4M per year from trusts and foundations, focusing on grants between over £25,000 per annum. This highly skilled team has delivered transformational growth over the past few years and aims to continue our innovative, ambitious work.

As our ambitious and proactive Trust Officer you will maintain and grow established partnerships as well as seeking out and developing new long-term relationships.

This is a full-time permanent role based in our Canary Wharf, London office (initially home-based due to restrictions on office numbers).

Job Description

In this role, you will provide excellent stewardship to a growing portfolio of trusts and foundations with the propensity to give over £25,000 per annum as well as cultivating new relationships with a view to building high value long-term partnerships.

You'll also:

• Implement the highest standards of donor stewardship to effectively and creatively manage a varied portfolio of trusts and foundations.
• Proactively solicit donations and manage long-term relationships at events and meetings, and through networking opportunities.
• Build excellent external working relationships at all levels within trusts and foundations, including senior trust staff and Trustees, in order to affect and directly influence their decisions.
• Collaborate with colleagues across WaterAid globally to prepare and deliver high-quality funding propositions, including complex restricted projects, in line with donors' requirements.

To be successful, you'll need:

• Demonstrable experience stewarding partners and securing grants (>£25,000 per annum)
• The ability to write accurately and persuasively, tailoring information to produce high-quality, compelling funding communications, proposals, and reports.
• Excellent face-to-face, interpersonal, negotiating, and persuasive skills, and an ability to build relationships with external stakeholders to engage and excite them about WaterAid's work.

Salary: £27,800 - £29,000 (subject to experience) with excellent benefits

To see the full job pack, please click 'Apply'.

Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.

Applications will close 23:59 on Sunday 1st November.  Availability for interview is required w/c 9th November. - due to current office restrictions, interview will take place via video call.

Additional Information

WaterAid benefits include:

• 36 days holiday (including Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Flexible working conditions, including the opportunity for part-time work and home working up to 2 days a week
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave.
• Sabbaticals
• Volunteer Day

WaterAid is currently located at Canary Wharf, London and this will be your location and contract base. Due to current restrictions on office capacity the majority of our staff are working from home. All aspects of this including how we support homeworking and the office transition will be discussed at the interview stage with you.

We are unable to provide sponsorship for this post. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.

WaterAid is committed to ensuring that wherever we work in the world there is no tolerance for the abuse of power, privilege or trust. WaterAid reinforces a culture of zero tolerance towards any form of inappropriate behaviour, abuse, harassment, or exploitation of any kind. The safeguarding of our beneficiaries, staff, volunteers and anyone working on our behalf, is our top priority and we take our responsibilities extremely seriously. All staff and volunteers are required to share in this commitment through our Global Code of Conduct. We will conduct the most appropriate pre-employment references and checks to ensure high standards are maintained.

WaterAid is an equal opportunities, disability-confident employer and committed to achieving the highest standards of diversity, fairness and equality. Should you have a disability and require any additional support, please contact us via careers @ wateraid . org (no spaces)
 

Do you develop outstanding content? Are you passionate about getting people fit and healthy?

Prospectus is delighted to be supporting a national health charity as they look to recruit a Content Producer to support them with a national partnership to support exercise and physical activity for those at risk of disease. This will be a contact role until the end of the partnership at the end of May 2022. As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community.

The Content Producer will create audience focused content across multiple touchpoints. You will use audience insights to plan, produce and evaluate high quality content for their digital platforms, in print and across their social media channels. You will be involved in video, photography, graphic and audio content too.

The perfect candidate will be an excellent content designer, adept in editing, writing commissioning and reviewing content across all digital and print mediums. You will be a clear and collaborative communicator who can build strong and effective relationships with internal and external stakeholders. You will also have audience and insight experience to use data and expert knowledge to inform decision.

Given the unprecedented volume of interest in our roles, consultants are unable to support with general job search advice or specific enquiries before application. Instead please do either register your CV on our website or submit your CV for any roles that interest you to ensure that your application is reviewed in line with the position. Should you be successfully longlisted or we are able to assist in your job search we will be in contact to discuss next steps. Please note, we may close this role sooner than stated so early application is strongly recommended.

Support Workers (3 Full Time Posts, 40 hours per week)

Support Worker - Enhanced Housing Management (1 Full Time Post, 40 Hours per week)

Salary -  £22,750 rising to £23,205 per annum

Location - London Borough of Tower Hamlets

We have exciting opportunities for 4 full-time Support Worker(s) within two of our homelessness services.  Providence House (2 FT Support Worker & 1 FT  Support Worker-Enhanced Housing Management vacancies) and Daniel Gilbert House (1 FT Support Worker vacancy) are two mixed gender hostels located in the busy, multicultural borough of Tower Hamlets. We work alongside some of the most vulnerable and complex individuals in our community. The day to day work involves supporting our residents to live safer, independent and fulfilling lives and creating a positive and inspiring environment in which they can achieve their goals. We work with multiple agencies and partners in the borough to ensure our clients’ needs are met, these include drug and alcohol services, housing teams and NHS teams.

PRHA hostels guarantee a fast paced, challenging and dynamic environment where no two days are ever the same. We are seeking motivated and energetic individuals to join our teams and help our residents to change their lives for the better.

Who we’re looking for

We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skillset to empower people and support residents to achieve their goals.

 To be successful in the role you must be able to:

• provide dynamic person-centered support to residents
• support residents to realise their goals
• work with stakeholders to ensure residents receive integrated healthcare and community services
• ensure at all times the environment is safe and welcoming for all
• work together in a team to deliver a psychologically informed environment

What we offer

PRHA was awarded the Investors in People Gold standard for the second time in 2019.  This award reflects staff feedback on their development and training opportunities, how they ae valued by PRHA and the support provided to them in fulfilling their roles. We are in the top 3% of housing associations in achieving this award. 

Our comprehensive, training and support package will enable you to grow in your career and achieve your professional aspirations.

How to apply

Please read the full Job Description & Person Specification. To apply, please send your CV and Supporting Statement outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification. 

We will only accept CV’s and Supporting Statements with a maximum of 2 pages and Font size 12. Please ensure you send the correct documents by the closing date, as late CV’s and Supporting Statements will not be accepted.

Closing Date

Monday 2nd November  2020 11am.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

Recruiting a Part Time Support Worker to join our Homelessness and Complex Needs service in Kensington and Chelsea!

£11,180 per annum, 20 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Cromwell Road is a 54-bed hostel for adult men who are street homeless or at risk of becoming homeless. As a medium-high level service addressing a range of complex needs-including substance misuse and mental health-it supports customers with issues such as life skills, health, training and employment, developing their ability to maintain tenancy and live independently in the community. The hostel is staffed 24/7 and works in partnership with on-site alcohol and drug services.

To enable vulnerable people to manage their licences and move towards greater independence within the community by providing a flexible and individually tailored support package.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Support customers to move on from the service through their identified move on pathway liaising with Tower Hamlet's HOST and Clearing House
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Engage in learning and development activity to increase knowledge and skills
- Ability to defuse challenging behaviour with awareness of personal safety
- Adhere to Look Ahead's Policies and Procedures
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with cof self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence hallenging and diverse behaviours

Skills, Knowledge and Experience

Essential:

- Good knowledge of Benefit system

Desirable:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector