An exciting opportunity for two experienced Client Advisers to join the Bank Workers Charity, supporting people in need.

These roles are located in our London office and we are currently trialing hybrid office/home working.

About Bank Workers Charity (BWC)

The Bank Workers Charity is an occupational benevolent organisation that supports individuals and their families who are in real need. We offer independent advice, guidance, case management and grant giving for people encountering a wide range of challenges including financial, health, housing and wellbeing issues.  There is a growing need for our services and each year we’re supporting thousands of clients through our expert Helpline team and online resources. 

About the Roles

Your key purpose will be to provide advice, guidance and case management for our clients; to provide solutions to help people in need achieve long-term sustainability; and manage the client journey through BWC services.

About You

This role requires experience of supporting people, who may be vulnerable, in distress or in crisis situations, with practical, long-term solutions in areas such as welfare, budgeting, housing, debt and mental wellbeing, ideally gained within the charity sector, using various channels such as telephone, email and live chat. 

In order to succeed you will have an ability to demonstrate empathy, understanding the complexities faced by clients; you will be able to work calmly and productively under pressure, keeping to deadlines, and demonstrating good decision making skills, with a willingness to learn.  You will be comfortable working in a small team, ensuring the quality of the service you deliver is of a high standard, and able to work externally with our partners to signpost or refer clients when necessary.

What we Offer

In return you will receive a competitive salary along with a range of benefits, which include:

• 28 days holiday plus statutory bank holidays
• Up to 13% employer contribution to BWC’s pension scheme
• Group Life Cover (three times annual salary)
• Season Ticket Loan (upon successful completion of probation)
• Employee Assistance Programme

To apply please review the attached applicant pack, which includes the job description and person specification, and then send a completed application form, which includes a supporting statement, outlining how your experience meets the criteria set out in the person specification. 

Closing Date: Monday 4th October 2021 at 9am 

The Digital Channels Manager will work with colleagues across the organisation to create, edit, manage and publish compelling, high-quality digital content for our social and digital channels.

With excellent copywriting and editing skills and a good working knowledge of content management systems and analytics, you will be passionate and knowledgeable about digital and marketing communications.

You will also work closely with the teams to manage, review and schedule our newsletters with your knowledge of industry best practice. Alongside this, you will have a passion for social media and have knowledge of the latest developments to help build upon and engage our audiences.

You will be super-organised, with great written and verbal communications skills, and will thrive on the variety offered by this role.

Our premises in London are open and for the rest of the year our staff are working in the office at least one day per week. We are in the process of developing our working patterns in the longer term (from 2022) which we expect to include some time working from the office each week to better deliver our work and support our colleagues and clients.

Here at the Fund, we actively encourage applicants from underrepresented backgrounds, people from Black and ethnic minority backgrounds, those with disabilities and from the LGBT+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge as we recognise that diversity makes us stronger.

Please note that in order to apply, you must have documented proof of your right to live and work in the UK. Please do not send CVs. Applications must be submitted using The King's Fund application form. No agencies please.

Personalisation Support in Camden (PSiC) provide support for all service users who receive Direct Payments from Camden Social Services or who receive Personal Health Budgets from the local Clinical Commissioning Group (CCG). Services include doing the start-up paperwork, organising the payroll and recruitment where the service user is going to employ their own Personal Assistants.

We are looking for the right person to lead the PSiC service:

• To successfully lead and manage a team of support staff, payroll staff and volunteers.

• To assist clients in the recruitment and employment of their personal assistants as appropriate.

• To oversee the database of all those accessing the service and extracting data to analyse and report as required.

• To facilitate peer support meetings jointly with Age UK Camden (AUC) users, including booking venues, speakers facilitators, etc. and ensure that all members of the Direct Payment Scheme are given notice of meetings.

• To work strategically with AUC and other partners in the development PSiC going forward and any funding bid applications.

As part of the application process please submit an updated CV and Covering letter, demonstrating how you meet the shortlisting criteria in the Person Specification. Please also complete and return the criminal convictions declaration form.

PSIC is a subsidiary of Age UK Camden and both are committed to being equal opportunities employers.

We are looking for a dynamic film-maker who can make a visual impact and difference to the work of Faith Matters. If you are looking for a challenge within a dynamic and progressive organisation, why don't you consider applying for this role? We have listed the core requirements below.

ROLE REQUIREMENTS

• Help to ensure that all relevant functions for video content production are met.
• Be aware of current social media trends as well as social and community events.
• Working closely with staff members and the Faith Matters management team.
• Use cameras to shoot supporting footage where necessary.
• Knowledge of how to create dedicated video thumbnails, writing video descriptions, adding annotation links, subtitling and metatagging.
• Be pro-active, determined and wanting to create social change with a 'can-do' attitude.

TECHNICAL SKILLS:

• Be able to use Premiere Pro - to a professional standard for Online video.
• Photoshop/Illustrator - Have good knowledge of how to create on-brand assets from scratch including infographics and leaflets.
• YouTube - An understanding of how to upload and format videos to YouTube.
• Able to use Sony A7s II is a plus but camera skills can be taught on the role.

Purpose

Faith Matters is looking for an experienced CaseWorker to manage telephone and online reporting of anti-Muslim hate. The CaseWorker will fulfil an essential role within the Tell MAMA (Measuring Anti-Muslim Attacks) programme, implemented across England and Wales. The successful applicant will be the first point of contact for victims of anti-Muslim hate, provide a listening ear and signposting to support and justice and ensure follow-up while working with beneficiaries and stakeholders to achieve a successful conclusion to the case. The CaseWorker will also play a central role in assisting with the monitoring and analysis of anti-Muslim hate with the wider programme team.

Role Responsibilities

The main roles and responsibilities of the CaseWorker include:

• Assist callers into the Tell MAMA hotline and implement effective case management and recording systems, serving as first point of contact
• Offer a 'listening ear' for all callers and provide advice and signposting to further sources of support or justice where beyond the remit of the project
• Ensure that referrals with key partners and stakeholders are undertaken and that all relevant referral documents are completed
• Implement and adhere to strict data protection procedures in accordance with the GDPR and organisational policy
• Review existing cases and ensure that they are actioned and closed.
• Work together with the wider programme team to assist in the preparation of a variety of briefings, reports and research documents
• Work together with the wider team to prepare and deliver informative workshops and outreach sessions to build community awareness and confidence
• Maintain internal and external communications relative to the post including developing and maintaining relationships with external stakeholders and ensuring stakeholders are kept informed.
• Work together with the wider team to assist in the development and implementation of training sessions for volunteers and other team members as required
• Periodically attend relevant training and development sessions and conferences.
• Participate in team review sessions, one to one sessions and in audits that funding bodies may undertake.
• Collate key facts and evidence that can be passed onto police forces for possible prosecutions.

 In addition to any other duties as required.

Person Specification

 Essential:

• Excellent English communication (verbal and written) skills
• At least 12 months’ experience in a similar role
• Understanding of and empathy with victims of crime
• Ability to sensitively provide services to beneficiaries with differing language, cultural and religious backgrounds within a multicultural environment.
• Experience of  liaising with statutory and non-statutory service providers on behalf of beneficiaries
• Ability to liaise with and work in partnership with other agencies, interpreters and volunteers
• Demonstrable commitment to equal opportunities and diversity
• The ability to absorb complex written and oral information and to write reports using qualitative and quantitative data
• Well organised with experience of working under pressure, prioritising workloads and meeting targets/deadlines.
• Excellent IT skills, including use of Microsoft Office packages
• Ability to work on own initiative without supervision and the ability to work as team member.
• Understanding of social media platforms
• DBS clearance

Desirable:

• Fluency in a community language (e.g.  Arabic, Bengali, Punjabi, Hindi and/or Urdu)
• Experience of working with Muslim communities
• Experience within and understanding of the field of anti-Muslim hate and Islamophobia

Overview

We are proud of our role as the fundraising charity for Guy’s and St Thomas’ NHS Foundation Trust. Our work together ensures the provision of exceptional healthcare, through supporting a world-class environment for patients and staff at our hospitals and community sites. We are currently undertaking an exciting project to launch three new brands to make sure we’re as effective as possible in doing this for the long term. 

As part of our plans, we have created a new digital team to manage and maintain our new digital ecosystem, which includes websites, social channels, digital marketing, analytics and user experience. The new digital team will work closely with our agency partners and fundraising, communications and funding colleagues to share objectives and deliver positive outcomes. 

The Digital Officer will work collaboratively across a range of digital disciplines and channels to manage and maintain the digital ecosystem across our three charity brands; Guy’s & St Thomas Charity, Evelina London Children’s Charity and Guy’s Cancer Charity.  We are looking for someone who cares deeply about creating and maintaining exceptional digital experiences and is excited by the possibilities of digital and how it can meet the needs of our users and support our charities objectives.

Responsibilities 

• Day-to-day management of our websites and digital platforms, working with the CMS to make regular updates and create and maintain content and user journeys.
• Collaborate with colleagues to develop and publish compelling and engaging content across web, email and social that meets the needs of our audience and support charity objectives.
• Continuously audit and review the performance of our content and look for opportunities to make improvements and create new content.
• Build and manage stakeholder relationships across the charity, advocating for best practice digital approaches.
• Develop our understanding of our audiences and how they interact with us through our digital channels, working with marketing and data colleagues to implement journeys based on audience segmentation. 
• Understand and prioritise competing demands and communicate these to stakeholders.
• Measure success of content and campaigns and website performance through analytics tools and reporting.
• Support and train colleagues as part of a general digital education and upskilling programme.
• Deputise for Digital Manager as required

Person specification:

Skills, knowledge and experience 

• Strong copywriting skills, particularly with an ability to convey complex information in concise, engaging ways
• Strong project management skills, particularly with the ability to manage competing priorities and deadlines 
• Good knowledge of digital best practice around SEO principles and accessible content production 
• Experience using content management systems to publish and design website content 
• Knowledge of UX and digital user journeys best practice
• Expert knowledge of best practice and conventions in digital communications techniques.
• Experience of managing content schedules and audits.
• Experience managing social media accounts. 
• Experience designing and delivering email campaigns 
• Experience using Adobe Creative Cloud suite products to produce graphics and other visual assets 
• Experience using Google Analytics or other analytics platforms to measure communications performance 
• Basic knowledge of HTML

Abilities and attributes

• Organised, excellent at prioritising and able to juggle multiple projects and milestones
• Strong attention to detail, able to spot errors and point to improvements
• Creative and proactive in finding new ways to improve or iterate upon existing work
• Able to flex between different brands and tone of voice
• Keen interest in new content formats and approaches to content production
• Excellent written and verbal communications skills
• Proactive and solutions-focused
• Committed to championing audience needs and acting on feedback
• Committed to constant learning and improving, and to embedding diversity, equity and inclusion across everything we do.

The Senior Business Partner Manager, based in central London, reports into the Director of Financial Planning and is responsible for coordinating the budgeting, forecasting and strategic planning.

Client Details

The organisation is one of the largest housing assocations in the UK, that has a significant commercial business alongside the core operations. The company is seeking to invest and expand the organisation with a new five-year strategic plan recently being put in place. This role will work closely with senior leadership to drive commercial decision making, contribute to key projects and suggest areas for continuous improvement within finance and the wider organisation.

Description

The Senior Business Partner Manager, based in the London office, reports into the Finance Director and has two direct reports. The key responsibilities of the role are:

• Engaging with senior stakeholders and leading in the coordination of the budgeting process.
• Building an effective business partnering structure and using this to support long term financial planning.
• Work closely with director level budget holders on a regular basis
• Look to drive improvement to reporting and analysis that goes out to budget holders
• Contribute heavily to key projects across the organisation

Profile

You will be a fully qualified ACA, CIMA or ACCA accountant (or equivalent) with strong FP&A and finance business partnering skills that can be evidenced through experience. The ability to communicate effectively with non-finance is essential to success within the position as is a thorough understanding of budgeting, forecasting and detailed analysis. All backgrounds considered but an understanding of setting up commercial subsidiaries is helpful.

Job Offer

£70,000-£80,000, bonus, health care, 30 days annual leave.

Admin Assistant required for the Management Team of Faith Matters - a leading not for profit organisation working on countering extremism and hate crimes.

We are looking for a dynamic, organised and confident individual to fill this role to support a fast moving and highly dynamic management team.

We require someone:

• At least more than 2 years of experience in being an Admin Officer within a dynamic and fast moving environment,
• Who can organise and work closely with managers to ensure that they are informed and that they are aware of their daily commitments, well in advance.
• Who can work within teams and also organise teams of colleagues to work on tasks when and where required.
• Who is able to review information coming in and make judgements in relation to the priorities around work commitments of managers.
• With strong organisational and people engagement skills, who is able to work under pressure and within an environment of social change activists.
• Who is able to multi-task and with excellent communication and presentation skills who will be able to represent the organisation when arranging meetings and other such tasks.
• With the ability to work with organisational leaders who are driven and who are working within a complex and fast moving environment.
• Who is looking to make a change for people's lives for the better by working within Faith Matters. 

This role requires someone with real commitment to people and with a passion for communities. If you are interested in applying, please do get in touch with us with a covering letter and your CV.

Prospectus is pleased to be partnering with ScotsCare as they seek to recruit an experienced Executive Assistant to provide support to the CEO and Board of ScotsCare and their sub-committees.

This role is being offered on a Part-Time basis, 2 days per week.

For over 400 years ScotsCare has been providing support during times of need, hardship and distress to 1st and 2nd generation Scots living in London. They offer a range of services - from grants and training to housing and social events.

As the Executive Assistant, you will provide administrative support to the Trustees and ensure the smooth running of the board and committee administration as well collate and issue papers for board meetings. You will also support the CEO and committee chairs in ensuring adherence to the charity's governance framework, maintain a central and up-to-date register of key governance documents. A key part of this role is to also ensure the charity's compliance with GDPR regulations and maintain and update the charity's risk register.

The successful candidate will be an experienced executive assistant with previous experience supporting at CEO and or board level. You will be well practiced in arranging and preparing for high level meetings, preparing briefs and drafting responses as well as have excellent attention to detail and minute taking experience. It is expected you will take a proactive approach to working and be a self-starter with the ability to manage deadlines.

As a specialist Recruitment Practice we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Please initially apply with a Word Copy of your CV - more information about the role and the organisation will be provided to suitable candidates.

Role Purpose

Provide paralegal and administrative support to Legal Services Department in order to maximise the capacity and effectiveness of the legal function within HTB Group and globally.

Key Responsibilities

• Provide administrative and paralegal support to the Senior Legal Counsel and Data Protection Specialist
• Manage incoming work and communications with internal clients
• Carry out office administration, including filing, managing databases, processing invoices, scheduling meetings and responding to general enquires
• Assist in the drafting of documents and templates, proofreading, and reviewing internal contracts
• Conduct legal research on applicable regulations and laws

The Right Candidate

• A law degree or relevant experience in a paralegal role (or similar)
• Understanding of relevant data protection legislation and guidance
• Excellent written and verbal communication skills
• Legal research skills and the desire to develop your understanding of the law
• Office administrative skills such as filing, typing and drafting
• A flexible and adaptable approach to your work, including the ability to manage multiple tasks
• Time management skills and the ability to prioritise effectively
• Strong teamwork and collaborative skills

Overview

We are proud of our role as the fundraising charity for Guy’s and St Thomas’ NHS Foundation Trust. Our work together ensures the provision of exceptional healthcare, by supporting a world-class environment for patients and staff at our hospitals and community sites. This year, we are launching three new charity brands, Guy’s & St Thomas Charity, Evelina London Children’s Charity and Guy’s Cancer Charity. Part of our broader rebrand includes a new digital ecosystem to support each charities’ fundraising efforts. This key role sits within the wider digital team at Guy’s & St Thomas’ Foundation, reporting to the Digital Director. 

The Social Media Manager (Guy’s and St Thomas’ Charities) will be vital in helping to manage and maintain our new digital ecosystem, which includes websites, social channels, digital marketing, analytics and user experience across the three brands, working closely with agency partners and fundraising, communications and funding colleagues. You will take ownership of all our social channels across each of the three brands, as the go-to social media expert managing a programme of content to engage our supporters. We are looking for someone who cares deeply about creating and maintaining exceptional social media experiences to help us generate fundraising income and tell the story of how we make things better for patients, families and staff across our hospitals.

Responsibilities 

• Lead our social media strategy to deliver against ambitious brand and fundraising goals
• Oversee the creation of social-first content across all channels and for a diverse range of audiences
• Build and manage stakeholder relationships across the charity
• Be our social media expert, with consultative approach to planning focusing on performance
• Manage the day-to-day operational requirements of social media channels including workflow for the production of content and campaigns
• Develop our understanding of our audiences and how they interact with us through our digital channels, working with marketing and data colleagues to implement journeys based on audience segmentation
• Help us establish our social media presence and approach as we launch and embed our three new charity brands
• Extend our reach and build genuine and meaningful connections with our social media audiences through understanding and meeting their needs
• Work closely with colleagues in digital, marketing and fundraising to develop our strategic approach to content and social media
• Own strategic planning and measurement for paid social media, including management of in-house campaigns and liaising with agencies
• Responsible for planning, executing and evaluating social campaigns from beginning to end
• Identify new opportunities to amplify our brand presence using social media
• Plan strategically, prioritising and aligning projects and day-to-day activity with wider business planning processes and priorities
• Understand and prioritise competing demands and communicate these to stakeholders
• Measure success of content through analytical tools and reporting
• Create and manage social media policies for the charity 
• Act as campaign lead or ‘business partner’ for fundraising teams and/or projects
• Support and train colleagues as part of a general digital education and upskilling programme
• Must be prepared to travel and work out-of-hours, if required
• Deputise for Digital Director as required.

Person Specification

• Ownership of social media channels, ideally in an organisation with multiple brands and preferably within a non-profit context
• Managing relationships with digital agencies and internal stakeholders
• Familiarity with the full spectrum of digital marketing. 
• A deep understanding of social media channels and non profit social media strategies
• A deep understanding of how social media channels connect to organisational mission and purpose
• An awareness of Agile (ideally SCRUM) ways of working
• A strong understanding of content strategy theory and practice.
• Demonstrate empathy for our supporters and their needs and advocate for them
• Passionate about the opportunity social media gives charities and able to bring an enthusiastic and pragmatic approach
• Excellent written and verbal communications skills
• Excellent ability to understand and frame problems in order to determine effective and practical solutions
• Ability to build great relationships with stakeholders to help them achieve their objectives
• Ability to balance strategic thinking and planning with operational doing
• Engaged with the latest developments and trends within the charity digital sector and happy to share learning and insight with colleagues
• Committed to continuous improvement and living our values.

The Communications and Fundraising Officer is a new role at Pembroke House. You will be responsible for supporting and driving the charity’s communications and fundraising function to effectively reach and engage local groups, partners, residents and donors; to amplify our projects in the neighbourhood; and meet fundraising goals.

Pembroke House isn’t looking to broadcast messages to marketing segments, we’re building alliances, provoking engagement and inspiring action in our neighbourhood, the borough and country.

The charity has a long-term partnership with Small Axe: a not-for-profit campaigning organisation. They play the role of “Virtual Head of Comms”. The successful applicant will be supported and trained by Small Axe to apply innovative national campaigning and organising tools to build alliances and start conversations in our neighbourhood.

Applications due: 10am, Monday 4th October

Responsible to: Virtual Head of Communications for day-to-day; Chief of Staff for line management and professional development

Responsible for: Volunteers and residents

Location: The post-holder will work from the charity’s public buildings in Walworth SE17, with some remote working due to Covid-19

Hours of work: 35 hours per week, with the possibility of a job share (minimum of 18 hours per week). Some evening and weekend working may be required for which TOIL will be offered

About you

The person we appoint to this role will have a passion for using multiple communication tools and platforms to engage people in the work of Pembroke House. You will be able to develop narratives that allow us to speak about our work in different contexts, while maintaining the space for our work to grow and develop.

You will have a catchy enthusiasm and can do attitude, that allows you to think outside the box and try new things. You will be open to learning and growing as part of a team. You will be well organised and able to manage competing demands on your time, and be confident working unsupervised.

You will enjoy meeting people from all walks of life, engaging with different communities, from faith leaders to local parents, sensitively and with respect.

A large International Non Profit is looking for a Part Time Accounts Payable Clerk with Business Central 365 or SUN experience to join the team immediately for 3 months, on 21 hours a week.

Client Details

A large International Non-Profit in Central London offering remote working for a short term contract

Description

Profile

• Previous work for an NFP
• Previous experience of Business Central 365 or SUN
• Previous work as an AP Officer

Job Offer

£13-15ph - 21 hours a week - WFH

The Walworth Living Room Programme Manager is a new role at Pembroke House. We want to build a space that can operate like a living room for the local community: that is public and yet familiar, and that can inspire new relationships between residents and partners in Walworth – a new model of social infrastructure in an area of the city where places to gather are becoming more scarce.

You will be responsible for bringing the Walworth Living Room back to life after the pandemic, leading the transition out of an emergency food distribution hub and opening a community space that contains a large open-access social space, lively community cafe, activities, community and public services, and rentable work/activity spaces.

Applications due: 10am, Monday 4th October

Responsible to: Director of Programmes

Responsible for: WLR Cafe Manager; Projects Officer - Community Activities; future WLR staffing, including host (or “maitre ‘d”)

Location: Walworth Living Room, SE17 2JU

Hours of Work: 35 per week

About you

The person we appoint to this role will be convinced that there are incredible things that can be unleashed when people are given the opportunity to connect as equals – whether that’s over a cup of tea and some cake, or a shared neighbourhood project. You’ll be steadfast in your belief that we need more places that can act like Living Rooms for the community, and you will be eager to play a central role in building this programme. You will also believe strongly in the potential of food to bring joy to people and situations, to celebrate life and connection, and to soften difficult situations and conversations.

You will bring a breadth of experience to the role that may well be in fields beyond the traditional community sector – maybe that’s in food, the arts, health or even urban design – but whatever your background, you will be eager to bring this experience to bear on a project that is rooted in Walworth as we recover from the pandemic.

You will bring an inquisitive mind and a real passion for getting stuck in. You won’t be too proud to pick up a mop at the end of the day but you’ll also know that we need to put the right systems in place to make a public building work smoothly and safely over the longer-term.

You will be a generous leader, who is able to bring out the best in the people around you to meet your shared ambitions. You will be passionate about learning and be willing to listen just as much as you talk. You’ll want to zoom into the real detail of staff plans and budget spreadsheets and then to zoom out and explore the significance of places like the Walworth Living Room in wider debates and public policy.

Above all, you will be able to really drive things forward, adapting flexibly to changes to the context and content of particular plans along the way, while managing to deliver your core goals effectively and efficiently. You will be used to working in environments with complex and competing demands on your time, and you’ll be able to keep a clear focus on what really needs to be done – and when – in order to take a project to the next level and bring key people along with you.