HOUSING JUSTICE – MARKETING AND COMMUNICATIONS MANAGER 

Housing Justice is looking for a talented and ambitious Marketing and Communications Manager to help us make even more of an impact on homelessness in the UK. Could that be you?

Who we are

Housing Justice is an exciting charity to work for. Our vision is of a society where everyone has access to a home that truly meets their needs – and today, the work we do is needed more than ever.

We mobilise church and community groups to take action to address homelessness and housing need, serving some of the most vulnerable people in our society. You could help us do even more.

You’ll be joining Housing Justice at an exciting time. We’re in a period of growth, delivering more projects for people experiencing homelessness and mobilising more churches and communities than ever before. Our expertise and quality services are being increasingly recognised by individual donors and grant givers.

But we need to do even more to tackle homelessness in our society – that’s why we need a talented and dedicated Marketing and Communications Manager to help us articulate what we do and why donors should support us.

Could that be you? Are you the standout candidate we’re looking for?

As Marketing and Communications Manager, you will play an integral role in increasing the reach of our organisation. As the charity’s fundraiser, you will be responsible for growing our unrestricted funding – helping us deliver more life-changing work for people facing homelessness across England and Wales.

The role is office based between The Oval and Vauxhall , but you can expect flexibility around working hours and location. You’ll also have the opportunity to combine office and home working. The role is for 21 hours per week, but when these hours are worked is negotiable.

Created by a well-known CEO to ensure businesses “lead from the front” in reviving Britain’s tradition of on-the-job training (apprentices, graduate trainees, sponsored students), The 5% Club campaigns to help more people of all ages find their way into fulfilling careers.

Now a registered charity with 450 members spanning small to very large companies, government departments, academia and other employers, The 5% Club has just celebrated its 6th birthday.

We have ambitious plans to accelerate our member recruitment, broaden our reach and raise the status of vocational (paid) training as a doorway into gaining skills and success. Currently funded solely by big business, we need someone who wants to storm the ramparts of industry, government, education and public perception with a great story on how to make our society and economy more widely prosperous.

You might be looking for your first major lead role, or have had one career already and now want to energise the next generation to join the world of work and thrive. Whatever your background, you’ll need to be able to roll up your sleeves, engage and influence at all levels - as a bold campaigner, a networker, an enthusiast and a natural soap-boxer.  Working in a small but flexible situation, your combination of passion, collaborative skills and drive will help The 5% Club deliver the next level of positive change for our country. 

Please apply now for fuller details with your CV, to the Chairman of our Trustees

Responsible for the strategy, operational delivery, performance and governance of the Academic Institute with a particular focus on the education programme.

To work with the CEO of the Foundation and the Dean of Academic Institute to devise and implement the education strategy.

Oversee the Academic Institute’s portfolio of educational activities and carry designated responsibility for sign off in the absence of the CEO and/or the Dean.

Support on a number of change and clinical integration projects across London North West University Healthcare Trust, St Mark’s Hospital and St Mark’s Hospital Foundation.

Support the CEO of St Mark’s Hospital Foundation and Dean of St Mark’s Hospital to ensure the efficient and effective delivery of high quality client centred educational services, strategic planning and change programmes, driving innovation, modernisation and high levels of client and staff satisfaction.

Responsible for the delivery of the Academic Institute’s finances, quality performance, productivity and workforce targets, as agreed through the business planning and appraisal and personal development process.

Lead the development and delivery of the Academic Institute’s business plan to ensure continuous service improvement, quality and financial efficiency.  Lead on specific cross department projects as required.

Responsible for the management of staff, including recruitment, appraisal, development and support of a small team delivering the education programme.

Lead on engagement with internal and external stakeholders and building collaborative relationships to improve communications and assure delivery of the business plan and strategic objectives.

Responsible for the Academic Institute’s communications strategy and promotion of the educational programme.

Fixed Term Contract for 12 months

Closing Date: Midnight 6th March 2020
Interviews:  TBC

We are recruiting a Support Worker to join our Hillingdon outreach team. This is an exciting opportunity to join a new service working from Heathrow airport. Heathrow airport has significant numbers of rough sleepers. Working in this team will give you an opportunity to make a real difference to rough sleeping. This role will enable you to use you existing knowledge and experience to move into a role where you will have more influence and responsibility within a team, to work towards quick outcomes, to support rough sleepers out of the airport. This team will work alongside other agencies to support people to access suitable crisis and longer term accommodation and reduce the number of people sleeping in the airport.

As a Support Worker you will:

• Be part of a rota that includes night shifts and day shifts
• Directly casework rough sleepers, supporting them to access appropriate services and accommodation.
• Be a first response to referrals, carrying out assessments with new rough sleepers met.
• Support lead workers to work with complex cases.
• Work alongside other agencies including, the local authority, health services, housing providers and airport police.

To be successful you will need to:

• Have excellent interpersonal skills
• Be flexible and responsive to meet the needs of rough sleepers
• Have the confidence and ability to manage a caseload of complex clients
• Have the necessary IT skills to collect, collate and interpret data
• Be confident in representing Thames Reach at external meetings and with outside agencies

 As well as a great working environment we also offer:

• 6.5% employer & 1.5% employee pension contribution.
• Development opportunities.
• 29 days annual leave plus bank holidays.
• Reimbursement of the cost of annual eye test
• Season ticket/cycle loan
• Flexible Working
• EAP services

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

For more information and to apply please visit our website.

 

Start date: 24 February 2020

Closing date: 9 March 2020

We are looking for a creative, driven, and experienced professional to join our Business Partnerships Hub as Corporate Programme Development Manager to build our capacity to identify sector-leading partnership models with the private sector, design innovative programmes with our business partners that can achieve transformational change for children, and write outstanding proposals to secure these partnerships.

We are Save the Children. Together, we fight for children every single day so that they can make their mark on the world and build a better future. We stand side by side with children in the toughest places to be a child. We do whatever it takes to make sure they survive, get protection when they’re in danger, and have the chance to learn. In the UK, we work to reduce the level of child poverty and its impact on children’s early learning and development. We work closely with the communities we aim to support.

As Corporate Programme Development Manager, you will oversee the development and writing of high quality, bespoke pitch decks, concept notes, and proposals for business and philanthropic partners. You will project manage the opportunity development process to ensure we are designing programmes that truly leverage the unique assets and capabilities of the private sector – beyond philanthropic funding – to create transformational change for children. This includes designing innovative, sector leading partnerships that emerge through a process of co-design which you will facilitate in partnership with colleagues across the organisation in the UK Impact, Global Programmes, and Fundraising and Marketing Departments. You will:

• Identify and develop innovative partnership opportunities that leverage the unique resources and capabilities of prospective business and philanthropy partners, working closely with the UK Impact, Global Programmes, and Partnerships & Philanthropy departments to ensure alignment between partner and Save the Children priorities
• Work with Partnerships & Philanthropy to proactively steer new opportunities and enquiries with business and philanthropic partners towards Save the Children’s strategic objectives and priorities
• Lead on writing high quality, bespoke and engaging pitch decks, concept notes, and proposals for business and philanthropy partners, as well as cross-sectoral proposals that bring together partners across business, philanthropy, and government.
• Project manage the proposal development process, including ensuring quality assurance of the programme design, including theories of change and budgets.
• Build excellent working relationships with colleagues in the UK Impact, Global Programmes, and Philanthropy & Partnerships teams to ensure our business development materials are compelling for potential partners whilst driven by Save the Children priorities and needs
• Maintain updated systems and databases that track our funding and grant management activities

To keep our promises to children, to safeguard our staff, and to meet our obligations to those who support us and give us funding, we must identify – and effectively manage – the risks we face in all we do.  We believe that managing risk is the responsibility of everyone within Save the Children UK, so you will be expected to play your part by:

• understanding what we mean by risk, and by identifying, reporting and managing the risks associated with your role as an integral part of your daily work;
• operating within the policies, procedures and controls set out by the charity from time to time and ensuring your team (if you have one) does the same; and
• ensuring that specific controls are in place to manage the risks within your direct area of responsibility.

You will have passion to work for Save the Children and a commitment to develop well designed proposals, whilst building excellent relationships with internal and external stakeholders. With a keen eye for detail, demonstrable technical knowledge, and unrivalled problem solving and decision-making skills, you will have:

• Exceptional proposal writing skills – a proven track record of producing high-quality written concept notes and proposals for business and/or philanthropy partners
• A deep understanding of corporate engagement with society and business motivations for societal engagement, including corporate philanthropy, corporate social responsibility, and shared value creation
• A proven ability to conduct analytical research on business to identify corporate opportunities to contribute to development outcomes through core business investments
• A keen ability to tailor your work into persuasive and visually appealing materials for different audiences, including business, philanthropy, and government partners
• Outstanding project management and coordination skills, including an ability to manage high workloads and meet deadlines
• Experience of working in programming and a solid understanding of programme design and programme management

At Save the Children we are committed to the safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is subject to a range of vetting checks including a criminal records disclosure.

Our mission is to inspire breakthroughs in the way the world treats children and to achieve immediate and lasting change in their lives. If you share our mission, are passionate about making it happen and strongly believe you can contribute then join us and we'll give you every opportunity to succeed. We look forward to hearing from you.

To apply please visit our website.

Deptford

 Fixed Term Contract for 12 months

Closing Date: Midnight 6th March 2020
Interviews: TBC

We are looking for an organised, motivated and engaged Lead Manager for the STAR project. STAR is delivered in partnership with Shelter, St Mungo’s and EASL and is funded by London Council to focus on large and small hotspots as well as to work with vulnerable females and provide prevention and intervention activities through a range of partners. Commissioned to work across all 33 London boroughs, this service provides additional outreach assistance to existing provisions.

This is a great opportunity for a manager with some experience to move into busy, exciting frontline services vital to efforts to reduce rough sleeping across London.

As Lead Manager you will:

• Be responsible for managing the services performance against its contract, monitoring and regularly reporting to funders on performance in meeting its targets. 
• Be responsible for directly managing the staff team.
• You will ensure the finances of the service are well managed and it is compliant with all relevant HR policies and legislation.
• Foster a culture of high performance and continual striving to improve upon successes throughout your team. 
• Take a lead in developing and managing partnerships with key agencies across London.

To be successful you will be:

• Outcome focussed.
• Able to organise the operations of a complex, busy service.
• A decisive and effective leader.
• An excellent communicator able to form and maintain effective working relationships with all partners.
• Able to directly manage staff, oversee the management of others and ensure the services finances are well managed.

As well as a great working environment we also offer:

• 6.5% employer & 1.5% employee pension contribution.
• Development opportunities.
• 29 days annual leave plus bank holidays.
• Reimbursement of the cost of annual eye test
• Season ticket/cycle loan
• Flexible Working
• EAP services

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

For more information and to apply please visit out website.

We are Bloodwise (becoming Blood Cancer UK on 31 March), and we want to change the world for all blood cancer patients. Every year we stop more people dying of blood cancer and our researchers are even working to stop people developing blood cancer in the first place.

The Corporate Partnerships Officer is a new role which will play a crucial part in this strategy by leading on fundraising from smaller pharmas, while the Corporate Partnerships Manager invests more time in securing larger partnerships.

The role will take ownership of raising funds from smaller pharmas; from identifying prospects, writing proposals and reports, and building relationships. The role will also provide support to the Corporate Partnerships Manager in stewardship of larger partners.

We are looking for someone with excellent communication, organisation and writing skills, who is comfortable leading on and developing their own areas of work. While writing applications and reports will be a large part of the role, there is also a crucial element of relationship building with a small pipeline of both warm and cold companies. This role therefore encompasses elements of both account management and new business.

As a member of the Corporate Team within the Partnerships and Philanthropy Team, the role will lend ad hoc support to other areas of our corporate engagement, including our Med-tech, Charity of the Year and Commercial programmes.

The closing date for this exciting opportunity is:

9am on Monday 23 March 2020

Please note that all applications will be reviewed on receipt and if we appoint a successful canddidate we may bring forward the closing date of this role at our discretion.

Want to use your front of house customer skills to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

Join WaterAid as a Reception Supervisor to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you'll be joining a 2018 Great Place to Work® award-winning organisation.

You will be joining the The Property, Facilities and Reception team. We are a small team within the People and Organisational Development Department who manage the UK workspace including onsite facilities and front of house services.

We lead on all aspects of building management including onsite maintenance, health and safety, property and workplace strategy including space planning, as well as oversee UK insurances.

This is a 8 months fixed-term contract.

In this role, you will:

* Provide a professional and welcoming front of house service and to act as first point of contact for telephone callers and visitors in line with WaterAid's values, image and policies.

* Manage all reception based services and contracts.

* Support the team in making WaterAid a great place to work ensuring the London office is a safe, pleasant, inspiring and efficient working environment, complying with Health and Safety requirements and role modelling environmentally friendly practices.

* Undertake administrative and facilities based tasks as required.

To be successful, you'll need:

• Experience of working in a busy, customer-focused work environment
• Experience of using a switchboard system
• Excellent verbal and written communication skills
• Ability to prioritise and co-ordinate across multiple tasks
• Calm approach when working under pressure with the ability to deal professionally with people at all levels
• High standards of personal presentation and excellent timekeeping
• Excellent attention to detail
• Good working knowledge of MS Software (i.e. Microsoft Office Word, Excel and Outlook)

To see the full job pack, please click "Apply."

Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.

Applications will close one minute before midnight on Sunday 8th March 2020. Availability for interview is required between 16th March 2020 and 27th March 2020

Salary: £22,100 - £23,300 with excellent benefits

Additional Information
WaterAid benefits include:
* 36 days holiday (including Bank Holidays)
* Option to buy an extra 5 days annual leave
* We offer a generous pension plan with employer contribution of up to 10%
* Flexible working conditions, including the opportunity for part-time work and home working up to 2 days a week
* Season Ticket Loan
* Free annual eye tests
* Pay as You Give charitable giving scheme
* Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave.
* Sabbaticals
* Volunteer Day

WaterAid is currently located at Durham Street, Vauxhall. However, we will be leaving our current location in the summer of 2020 (likely to be June/July 2020) and moving to 20 Canada Square, Canary Wharf. Therefore the London Office location and contract base, if you are successfully offered the role, will change. This will be discussed at the interview stage with you.

We are unable to provide sponsorship for this post. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.

WaterAid is committed to ensuring that wherever we work in the world there is no tolerance for the abuse of power, privilege or trust. WaterAid reinforces a culture of zero tolerance towards any form of inappropriate behaviour, abuse, harassment, or exploitation of any kind. The safeguarding of our beneficiaries, staff, volunteers and anyone working on our behalf, is our top priority and we take our responsibilities extremely serious. All staff and volunteers are required to share in this commitment through our Global Code of Conduct. We will conduct the most appropriate pre-employment references and checks to ensure high standards are maintained.

WaterAid is an equal opportunities, disability-confident employer and committed to achieving the highest standards of diversity, fairness and equality. Should you have a disability and require any additional support, please contact us.

Regional Fundraising Officer (Legacy Giving)

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Legacy Giving Officer
Location: Flexible across England, Wales and Northern Ireland
Contract type: Full time, Permanent
Hours: 35 per week
Salary £19,964 to £20,770 depending on skills and experience

Closing date: 05 March 2020
Interview date: TBC

About the role:

We are looking to recruit a Regional Legacy Giving Support Officer to join our regionally based Legacy Fundraising Team.

The Legacy team at Alzheimer’s Society has an enviable track record with income seeing exponential growth over the last 5 years. With Legacy income now accounting for almost 25% of the total income for the organisation, this is an exciting time to join our team as we continue to grow in reputation as leaders in the sector.

The RLGSO provides comprehensive support to the Regional Legacy Giving Manager and their regional team on a wide range of regional legacy giving activities, with the aim of securing future legacy income for the Society. They provide excellent customer care for Legacy supporters and administrative support for the Regional Legacy Giving team, whilst supporting good working relationships within the team and with other Fundraising departments.

About you:

We are looking for a highly organised and enthusiastic individual with excellent attention to detail and a keen interest in providing great supporter stewardship. You will have experience of working in a customer or supporter focused environment, using Microsoft office applications and proven ability to manage your own workload.

You may have experience of the following: Fundraising Officer, Fundraising Executive, Legacy Giving Officer, Sales Executive, Business Development Executive, Fundraising, Donor Management, Charity, Charities, Third Sector, Not for Profit, etc.

Are you interested in learning more about charity resourcing and operations? Do you want your work to positively impact others?

Support Through Court is an independent charity providing much-needed support to people dealing with the civil and family court process without legal representation.

We are looking to recruit a post holder based in central London. You will report to the Head of Systems & Information and will be remotely supporting colleagues across England and Wales with occasional travel when required.

The ideal candidate will have: excellent writing and troubleshooting skills, a high attention to detail, efficient administrative skills (including good IT skills), the ability to co-operate with colleagues in a fast-paced and varied work-place, empathy for our clients, a willingness to learn, and the flexibility to follow directions or take the initiative as needed.

If this sounds like you, we look forward to receiving your application: please send a CV, together with a covering letter clearly explaining how you fulfil the criteria in the job specification and the requirements for the role.

Applications due: 9:00AM Monday 9th March 2020

Interviews: Wednesday 11th March 2020

About The Reform Club

The Reform Club is a social clubhouse for men and women drawn from many backgrounds and a wide field of professional life. The Club offers members the benefits of an extensive library, fine dining and an excellent wine cellar. Social events, such as music and theatre evenings, garden parties, a Christmas party, and discussion evenings are arranged for members and guests.

A number of societies exist within the Club to pursue special interests, among them economics and current affairs, literature and history, the media, military intelligence and science and technology. Typically, distinguished speakers are invited to address these societies, with dinner served to members and their guests either before or after and either formally or informally. The Club hosts over 100 of such events every year.

About the role

Reporting directly to the CEO, the Membership Development Manager is a newly created position in response to the Club’s priority objective to increase its membership by 400 by the end of 2022. You will be responsible for devising the necessary activities to accelerate the pace of membership elections, within the current parameters of the Club’s Rules, to achieve a net increase of 100 members per annum.

You will be responsible for activities ranging from event management to PR and Communications. Your role will be focused on relationship building, demonstrate diplomacy and often be ‘thinking outside the box’. Ultimately, you will recommend new and effective strategies to build awareness, optimise the potential of the current membership base and effectively convert enquiries and expressions of interest to membership nominations.

Your background and experience

You will come with a proven track record of relationship building and management in a professional capacity, with evidence that you can achieve and exceed financial targets.

A proven track record of success in working with others, ideally managing a team, to deliver high quality results to deadlines will ensure your success. You will be an exceptional communicator, verbal and written, who is highly polished and has a naturally polite manner. You will be extremely personable and able to quickly build strong, positive relationships with both customers and colleagues. Ultimately, you will have a pro-active and positive “can do” attitude and willingness to support others where needed. This can be a fast-paced environment, thus the ability to multi-task with the willingness to work additional hours, if required, will be needed.

Closing date for formal applications: 9am, Monday 9th March 2020

Side by Side Coordinator

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Side by Side Coordinator
Location: Bexley & Bromley, London
Contract type: Full Time, Permanent
Hours: 35 per week
Salary: £22,367 to £23,270 depending on skills and experience, plus London Allowance of £3,600

Closing date: 6 March 2020
Interview date: TBC

About the role:

We can offer you a stimulating and challenging career as part of our local teams based in London borough of Bexley. Our staff and volunteers deliver a range of services to people affected by dementia and their families supported by local management.

The Side by Side Coordinator has responsibility for the management, coordination, administration and successful delivery of the Side by Side service.

The Side by Side service is a new, innovative service that uses a volunteer model to enable people with dementia to retain hobbies and interests or to take up new ones and get out and about, making them feel part of their community and encouraging access to everyday places and universal services. Through access to such services, Side by Side will look to build networks of community support that stretch beyond the formal, one to one volunteer support arranged through the service.

About you:

You will possess an NVQ Level 3 or equivalent and have a good understanding of the needs of people with dementia and their carers. Able to actively promote the Side by Side service using a range of methods and with the support of the central Services Marketing Team in order to recruit volunteers, attract service users and to continually develop opportunities to expand the service.

Able to consider how volunteers can support all elements of service delivery and recruit/develop roles accordingly. To lead and inspire all volunteers involved in the service.

You may have experience of the following: Support Worker, Social Care, Dementia, Charity, Charities, Third Sector, Social Worker, Community Care, Not For Profit, Healthcare Assistant, Care Worker, Vulnerable People, Voluntary Sector, Care Assistant, Volunteering Officer, Volunteer Manager, Volunteer Coordinator, Volunteer Recruitment, etc.

Fixed Term Contract for 12 months

Closing Date: Midnight 6th March 2020
Interviews:  TBC

We are recruiting a Lead Worker to join our Hillingdon outreach team. This is an exciting opportunity to join a new service working from Heathrow airport. Heathrow airport has significant numbers of rough sleepers. Working in this team will give you an opportunity to make a real difference to rough sleeping. This role will enable you to use you existing knowledge and experience to move into a role where you will have more influence and responsibility within a team, to work towards quick outcomes, to support rough sleepers out of the airport. This team will work alongside other agencies to support people to access suitable crisis and longer term accommodation and reduce the number of people sleeping in the airport.

You will be responsible for:

• Overseeing the caseload of support workers in the team; working closely with them to identify the quickest and most appropriate route off the street for their clients, and devising a plan to achieve this, while holding a caseload of your own.
• Conducting regular outreach shifts in the airport, including night time and early morning shifts.
• Focusing on improving the local response to rough sleeping by coordinating joint working and collaboration between agencies.
• Representing the team at multi-agency meetings such as Task & Targeting meetings.
• Identifying gaps in local provision and researching new pathways off of the streets for a variety of rough sleepers, including those with no recourse to public funds.
• Accurately recording all work done.

At Thames Reach we are driven and committed to helping homeless and vulnerable people to live in decent homes, build supportive relationships and lead fulfilling lives. Our vision is to end street homelessness and our aim is to achieve the highest standards and effectiveness in service delivery to vulnerable people.

With the help of our experienced senior staff and management, you will be supported and trained to use your strong communication and creative problem-solving skills, to enable you to create and deliver options for people where these may be hard to find. You will receive regular supervision from experienced staff who will both guide your work and encourage and facilitate your personal development. 

To be successful you’ll need to have:

• Experience in working with rough sleepers or vulnerable adults and supporting them to access services.
• Excellent organisation and time management skills in order to remain strongly outcome focused, with the ability to coordinate a high number of cases and complete tasks promptly and efficiently.
• Commitment to working in a challenging environment with the ability to be highly flexible throughout the working day.
• Good communication skills and confidence in public speaking when representing Thames Reach to external organisations and forming strong working relationships with partners; being able to challenge them when required.
• Strong IT skills with the ability use Outlook, online recording systems, Excel, and Word, using a tablet and a smart phone.

The role will involve office and street-based work in Newham. While a large proportion of your time will be spent working day time shifts, Monday-Friday, the role includes some early morning and late night outreach shifts.

As well as a great working environment we also offer:

– 6.5% employer & 1.5% employee contributory pension

– Development opportunities

– 29 days annual leave plus bank holidays.

– Reimbursement of the cost of annual eye test

– Season ticket/cycle loan

– Flexible Working

– EAP services

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

For more information and to apply please visit our website.

Starting Salary: £34,315 - £35,763 p.a.

Contract: 6 months

Job Profile

The post holder will develop and build integrated supporter journeys, maximising the use of Salesforce Marketing Cloud, and engage with a wide range of stakeholders. You will work with various teams throughout the organisation, supporting and training users, as well as hands on execution of corporate level email and SMS campaigns.

 

Job Scope / Accountability

• The post holder will work within the Communications Group as part of the Digital team, and line managed by the Digital Communications Manager.
• Oversight will be managed by the Head of Comms, and Head of Advocacy, Education and Communications, with quarterly reviews by CAFOD SSG.
• The post holder will work closely with other stakeholders in the organisation, including our Data and Insight team.

 

Key responsibilities

 

Setup and Administration of Salesforce Marketing Cloud (SMC)

• Work with IT to create administration standards for SMC.
• Provide training and assistance to users

 

Data strategy and Automation

• Build an understanding of CAFOD audiences, CRM data, existing email programmes and ambitions for the future.
• Work with stakeholders on translating their marketing objectives into coherent, data driven journeys.
• Define requirements for a common data and segmentation model to be used for automation
• Collaborate with data and insight on the data and segmentation model strategy, specification, build and, test.
• Monitor and check data counts to identify and investigate problems with data syncing, integration or processing.
• Use analytical skills to look at the results of campaigns, produce reports and make recommendations to stakeholders.

 

Product and Change Management

• Work with the Head of Technology & Business Analysis on aligning the product roadmap to the evolving needs of the business to ensure that we fully leverage the benefits of the product.
• Ensure that the system is used in a structured manner that can be maintained and extended going forwards.
• Test, roll out and champion the use of new features.
• Document the principles for the development of all data extensions, automations and journeys.
• Ensure campaign and marketing cloud set up is coherent and consistent with the CRM implementation and end to end business process.
• Embed plans to develop and extend the use of the system in line with the requirements and needs of the organisation, champion opportunities to test and innovate.

This list of duties and responsibilities is by no means exhaustive and the post holder may be required to undertake other relevant and appropriate duties as required. This job description is subject to regular review and appropriate modification.

Safeguarding for Children and Vulnerable Adults

CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect.  CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse.  CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount.  Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.

 

 

Person Specification /Essential Criteria

 Working together

Communicating; I succinctlysummarise what has been discussed and ensure others agree.I make powerful presentations which convince a range ofndifferent audiences.

 Making change happen

 Achieving results

• I provide a clear sense of purpose and priorities to ensure focus on results.
• I set an example in what can be achieved.
• I make sound decisions backed up by evidence and analysis.
• I encourage others to think about better ways of doing the work.

Managing our performance

• I exemplify the standards of performance expected of others.

Job-specific competencies

Expertise and experience in digital marketing, e-marketing, and/or supporter journeys.

Strong IT skills and interest in developments in digital technology and channels.

Job-specific competencies (desirable)

• Experience of project managing online products, and of managing budgets.
• Experience of Salesforce Marketing Cloud, particularly creating supporter journeys.
• Experience of analysing data and producing accessible reports and recommendations.

Please click here for a full list of CAFOD’s Staff Benefits

Come and join us and help make a real difference in the lives of the world’s poorest communities.

CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults.