Jobs in Longfield
What does the role involve?
This job puts you at the heart of the day to day running of a busy membership organisation! The work is exciting and varied, bringing you close to the action of how we make decisions and move forward in our mission to advance pharmacology.
The Governance Officer plays a vital role in making sure that our corporate governance arrangements comply with legal requirements and best practice. You will work to implement the learnings from our recent governance review and agree the programme and priorities with the Director of Finance, Business and Commercial Operations and the Chief Executive. You will also advise and present to Council and committees on the operation of governance-related matters.
You will be responsible for making sure our office runs smoothly and safely and supports everyone who uses it in a way that maximises their efficiency and effectiveness.
Who would suit this role?
We want someone with solid experience in providing full administrative support to committees and groups, including compliance with (and improvement towards) good governance. You will need to demonstrate the ability to ensure the Society’s office building and facilities run smoothly and safely for all users. As the nature of the work is varied and dynamic, it would suit someone who thrives in a changing environment and loves to improve the world around them!
We encourage innovative and creative thinking that helps showcase and promote the work of the Society and our Members. The team at the Society is fun and engaged, and this role would suit someone who enjoys collaborating, while also giving you autonomy over your day-to-day work.
Who will I be working with?
As this role is central to how the Society works, you will get the chance to work with a wide range of people, including the staff team and Society Members. You will work especially closely with staff leads for Committees and Groups, consultants and suppliers.
The Governance Officer is part of the Operations Team and reports to the Director of Finance, Business and Commercial Operations, and also provides support to the Chief Executive.
The Society’s charitable mission is to promote and advance all disciplines of pharmacology in the discovery, development and use of medicines.
The client requests no contact from agencies or media sales.
Children & Young People Manager
Do you want to join the team at a charity with a 135-year history of combating the challenges arising from deprivation and social exclusion in East London?
Our mission at St. Hilda’s East is to equip our service users with the resilience to navigate modern life. We welcome everyone into our spaces and work together to deliver engaging activities, promote social contact and ultimately enrich lives.
Located in Tower Hamlets, we welcome people of all ages to our large, friendly community centre in Shoreditch where we offer a wide range of activities promoting wellbeing and social connections. Our services include sensory play for Under-5’s, youth programmes, wellbeing activities for those experiencing mental health issues, bilingual advice, and activities to reduce social isolation and enhance physical and mental wellbeing for older people. We also run a day centre in Shadwell, where we care for elders from the Bangladeshi and other communities.
As the Children & Young People Manager you will oversee our Family Stay and Play sessions for under-fives ensuring a focus on co-production, help to expand the activities in our well equipped sensory room, and expand our youth services which currently includes our Brave Girls youth group for girls aged 10 and older. The Children and Young People Manager will support and mentor our Under 5’s Co-ordinator, and Youth Worker, and work alongside the Head of Programme Development on the strategic development of the programme. You will develop new youth initiatives, focusing on developing safe, inclusive, and engaging spaces where young people can thrive, building confidence and resilience to overcome life’s challenges.
The Children & Young People Manager job is for you, if you have:
- at least one year of experience managing projects, ideally involving children and young people
- have skills in delivering engaging youth activities and managing group dynamics in a positive, inclusive environment
- experience of outreach, promotion, and building key partnerships to broaden programme reach and impact.
Benefits include the opportunity to work flexible hours within the limits of service requirements, 25 days annual leave, and access to an Employee Assistance Programme.
Closing date for applications: 15th December 2024
Interviews will take place in the New Year.
Our Recruitment Policy: St Hilda's is committed to racial justice and wider inclusion and diversity. We are working towards a goal where our team fully reflects the diversity and difference in lived experiences of our local community.
#childrenandyoungpeoplemanager #youth #children#youthworker
To apply, please submit your CV and a covering letter. Your covering letter should be no more than 2 pages long and, explain how you meet each of the criteria in the Person Specification. Don’t forget to provide examples to evidence your experience and abilities.
St Hilda’s East delivers a wide range of engaging activities for local communities in Tower Hamlets to promote wellbeing and social connection.
The client requests no contact from agencies or media sales.
We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work.
The role involves providing emotional support over the telephone and through our written platforms to people living with and affected by diabetes. The role involves proactively updating your knowledge of diabetes and key issues by reading relevant information updates. To be a team player, contributing to a positive, supportive environment and undertake any reasonable task as requested by a manager appropriate to the role.
Candidates will be able to communicate health information clearly and effectively to a wide range of audiences, with the aim to support customer queries to the best of your ability. You will be able to show resilience and manage the everyday pressures which can occur during a live service and prioritise your workload to meet customer satisfaction and service level agreements. You will be able to handle distressing calls in real-time by listening carefully and allowing the customers to feel safe in sharing with us. You will be confident and competent in using IT and different IT packages and programmes, with an openness and willingness to learn new IT systems, such as a new CRM.
PR and Communications Manager
- North, West or South London centre (hybrid considered with at
least three days a week office-based) - Full time
- Permanent
- £29,000-£34,000
Interviews for this role will take place on Tuesday 10th and Wednesday 11th December. We ask that all candidates keep these dates available for virtual interviews.
About Smart Works
Smart Works is a UK charity that exists to give unemployed women the clothing, coaching and confidence they need to succeed at interview and get the job. The Smart Works community brings this mission to life, working together to support and empower women in their professional pursuits.
We’re dynamic, high profile and fast-growing. Powered by volunteers, the Smart Works service is delivered in 11 centres across the UK. Since 2013, Smart Works has helped over 40,000 women, and we’re on track to support 10,000 women this year alone. After visiting Smart Works, two thirds of clients secure a job within a month. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre. Find out more on our website.
About the role
We are seeking a PR and Communications Manager to join our ambitious team. We know that incredible work goes on behind the scenes at Smart Works, and that what we do meaningfully helps to change the lives of thousands of women every year. But we need you to help us shout from the rooftops about our service and impact, actively seeking media opportunities and press coverage, to increase our public profile. Your work will make a real difference – spreading the Smart Works message not only to the women we exist to support, but fundraisers, referral partners, volunteers and the public too.
Duties and responsibilities
- You will amplify and lead existing integrated campaigns, including the Smart Works Unemployment Index, International Women’s Day and International Day of the Girl. With the support of the Digital Marketing Manager, Graphic Design Manager and Digital Communications Manager, you’ll ensure our campaigns are widely noticed and talked about, in the press, online and local community.
- You will develop and manage media opportunities (proactive and reactive), including owning our press office, writing and distributing press releases, building relationships with journalists, tracking coverage, and briefing spokespeople.
- You will lead and develop our Client Champions programme and case studies, ensuring the client remains central to the charity’s external voice, proactively seeking opportunities to tell their stories to encourage support/donations from external communities, and managing any nationwide communication moments/events.
- You will support our engagement with Patrons and Ambassadors, managing relationships where appropriate and seeking new advocates who can authentically help tell our story, to reach more people.
- You will lead the coordination of our internal communications calendar and reporting, working with internal stakeholders across Partnerships, Operations and our local centres to ensure that key moments are recognised, with support at a national level where appropriate.
- You will support with other team tasks, such as social media scheduling and content creation.
If you have a solid understanding and experience of PR and campaign work, this is an incredible opportunity to use your expertise to change women’s lives.
The successful candidate will report to our Director of Communications and Marketing. The role has no line management responsibility but will work closely with colleagues – including our Digital Marketing Manager, Digital Communications Manager and Graphic Design Manager – so you should be used to collaborating with others, in a dynamic environment.
Personal specification
Essential Criteria
- Proven experience in a PR, communications, or similar role, ideally within the charity.
- Demonstrable success in securing media coverage, developing and delivering PR plans, managing relationships, and working with ambassadors.
- Outstanding writing, editing and proofreading skills with excellent attention to detail, including when working with limited resource and/or under pressure.
- Ability to craft compelling stories, press releases and pitches.
- Strong relationship-building skills with the ability to engage and influence stakeholders at all levels.
- Excellent organisational skills with the ability to manage and take responsibility for own workload, handle multiple priorities and to work independently.
- Both strategic and operational thinker.
- Excellent, proven project management and planning skills.
- Creative and proactive approach to problem-solving.
- Friendly and approachable, can work independently and as part of a team.
- Passionate about the Smart Works mission and our values, with a commitment to our EDI strategy.
Benefits, terms and conditions
- North, West or South London centre (hybrid considered with at least three days a week office-based).
- Full time, 9am-5pm.
- Permanent.
- Salary of £29,000-£34,000, depending on experience.
- 25 days annual leave, plus bank holidays.
- Company pension.
- Positive, supportive working environment with opportunities for practical training and progression.
- Free/discounted access at selected Smart Works sales, events and pop-up shops.
- All successful applicants must provide two satisfactory references and complete a Basic DBS check.
How to apply
Please use the portal on our website to submit your CV and cover letter by midday on Friday 6th December. Your cover letter should address the following questions:
- Why do you want to work for Smart Works?
- What specific PR experience and skills do you have that makes you well suited to the role?
- In your opinion, what is the biggest challenge in the current PR and communications space?
Closing date for applications
midday Friday 6 December
Notification of interview
Shortlisted applicants will be notified no later than 5.30pm Friday 6 December
Interviews
First round interviews will be held virtually on Tuesday 10 December. The timings for these are:
- 8.30am – 9.25 am
- 9.30am – 10.25am
- 10.30am – 11.25am
- 11.30am – 12.25pm
- 12.30pm – 1.25pm
Second round interviews will be a chance to meet the team virtually on Wednesday 11 December. The timings for these are:
- 8.45am – 9.30am
- 9.30am-10.15am
For the first-round interview, you will be asked to discuss your response to the following:
We want Smart Works to become a household name, and the go-to charity when media want to speak to a charity for comments on women’s unemployment. From what you know about our work (including the Smart Works Unemployment Index), how would you go about making this happen in time for International Women’s Day in March 2025?
You’ll have ten minutes in total (including time for any questions). We’re happy to hear this response verbally or you’re welcome to put together a short PowerPoint presentation – what we’re interested in is how you would approach the hurdle and what steps you would take to reach the end target.
If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact the recruitment team about submitting an application (see job pack for contact details).
At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website).
Smart Works promotes equity, diversity, and inclusion in our workplace. We particularly welcome applications from black, Asian and minority ethnic candidates, disabled candidates, and candidates with lived experience of unemployment as we would like to increase the representation of these groups at Smart Works.
We exist to give unemployed women the clothing, coaching and confidence they need to succeed at interview and get the job.
The client requests no contact from agencies or media sales.
A renowned housing association in the local community is looking for a Service Charge Specialist for an initial period of 3 months.
The organisation provides safe, affordable homes and a wide range of support and services to its tenants. They are determined to make a difference in their area and provide a welcoming and supportive team environment.
They are looking for someone with Service Charge experience to come in and add value to the team.
Responsibilities:
- Analysing Surplus Deficits
- Making recommendations for Budgets
- Analysing and manipulating data from excel
- Working in collaboration with another Service Charge colleague
Requirements:
- Background in Service Charge within Housing Associations
- Strong excel skills
- Good communication skills and the ability to liaise with internal and external stakeholders
If you are looking for your next opportunity, please reach out ASAP as this role is urgent.
In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
Do you have a passion for creating change? Could you work with those affected by ovarian cancer to make sure their voices are heard?
We are an ambitious charity, building on our achievements and targeting what’s important to stop ovarian cancer devastating lives - symptoms awareness, early diagnosis, better treatments and support for all. We are also investing in our future. This is an exciting time to be joining Target Ovarian Cancer as we continue to grow as an organisation. Join us and together we'll fight for a world where everyone with ovarian cancer lives.
We are looking for a Campaigns Officer who will work with our campaigners to make their voices heard. You will be the first point of contact for our campaigners and work across our policy and campaign team to develop impactful calls to action.
This is a great role for someone with some experience of delivering campaign activity, looking to develop their career in campaigns. If you are a skilled communicator with an interest in health policy, we want to hear from you.
This role will be for a six month contract. We currently offer a hybrid-working model. This means you may usually work from your home or remote location, but are expected to attend meetings and pay for your own travel to the office in Angel, London when required.
Target Ovarian Cancer does not hold a sponsorship licence and therefore cannot sponsor any individual to work in the UK.
Please submit your application by 11.59pm on Thursday 12 December. Interviews will take place on 18 December 2024. In the event you are invited to interview, you will be given the opportunity to let us know any reasonable adjustments you may require to the interview process.
We want to make our recruitment accessible to all, if there is a way we can support you in your application, please contact us.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mary Dinah Foundation (“MDF”) is the largest NGO in the world preventing malnutrition in local communities through the distribution of specialized nutritious foods. The Foundation provides emergency food relief and water sanitation, improves access to healthcare for infants and pregnant women, protects women and girls from gender-based violence, enhances education for refugees, and offers mental health support to individuals affected by conflict-induced displacement. As recipients of ongoing multi-million-dollar grants, we are at an exciting juncture and are seeking an experienced and driven Business Development Lead with a solid track record in personally securing 6 – 7 figure grants from new donors, whether government, institutional, INGOs, and/or large trusts and foundations, to join our team. This role is on track to Chief Operating Officer (COO), contingent on exceptional performance and results.
The successful candidate will be able to demonstrate a proven ability to:
- Conduct prospect research to identify and qualify high-quality new donor leads for MDF and proactively track and respond to large funding opportunities and RFPs, helping us continuously build and enhance our prospect pipeline.
- Carry out detailed research and mappings to identify existing links with potential donors, whether through our leadership, Board, donors, etc., and recommend pathways to relationship building.
- Lead and manage the full proposal development process - from identification of the funding opportunity and detailed review of eligibility/suitability to assess our likelihood of success, through to creating buy-in around responsibilities and timelines, motivating and organizing internal stakeholders, guiding players through every step in the proposal process, gathering inputs from technical leads, working with finance teams on budget development, creating supplementary materials, to rolling up your sleeves and writing the proposal and supporting documents as required (Theories of Change, Risk Matrices, Log Frames, etc.).
- Deliver significant funding from new donors (candidates will be expected to show evidence of winning funding of a minimum of 6 figures).
- Create high-quality fundraising materials tailored to the needs of specific donor audiences (e.g., concept notes, slide decks, etc.)
About You
You have a deep passion for using your skills in leveraging funding to make the world a better, more equitable place, and an ability to balance big picture, strategic thinking, and design with getting tangible activities operationalized. Specifically:
- You are an exceptional writer, with an ability to produce compelling proposals tailored to the specific needs and interests of different donors. These might be technical, institutional bids requiring ToCs, logframes, etc., ‘Big Bet’ pitches relying on powerful storytelling, or applications to large foundations.
- Sitting within a growing team, you are nonetheless comfortable working autonomously (with the role being majority remote) while building the connections needed across our global team to get the information you need to raise funds for MDF.
- You are comfortable working in an organization that is fast-paced and experiencing significant growth. You show flexibility and resilience as structures, processes, and ways of working evolve.
- You are confident in managing competing priorities while meeting both internal and external deadlines and flexible enough to juggle your work where opportunities come in at the last minute.
- You are an excellent communicator, able to effectively tell our story and market our offerings in a compelling way, engaging partners and donors, and inspiring them to support MDF.
Experience and Eligibility Criteria
- Minimum 5 years’ experience in a fundraising role(s), with a preference for experience in institutional, trust/foundation, and/or Big Bet philanthropy, and evidence of personal track record in bringing in new funding.
- Experience working for an international development NGO is desirable, particularly in the space of Nutrition, Maternal and Infant Health, SGBV, and/or women and girls’ rights more broadly.
- Willingness to join the team in the local office ideally one day per week and for occasional international travel (1-2 weeks per year).
About Mary Dinah Foundation
Mary Dinah Foundation (“MDF”) is the largest NGO in the world preventing malnutrition in local communities through the distribution of specialized nutritious foods. Its Zero Hunger Program is a full-spectrum health and nutrition intervention that provides emergency food relief and water sanitation, improves access to healthcare for infants and pregnant women, scales up refugee education programs, and protects women and girls from gender-based violence. MDF operates across Nigeria, Cameroon, Chad, Ghana, Liberia, USA, and the UK. Globally, our team consists of 200+ enthusiastic, international colleagues.
The Foundation is committed to creating global change through local impact, with 85% of its team members coming from the communities where they work. MDF brings a comprehensive approach to every challenge, addressing problems from multiple angles. Furthermore, we go beyond emergency aid, partnering with local governments, forward-thinking corporations, social entrepreneurs, and people living in fragile communities to develop bold solutions that make lasting change possible.
The Rewards
At MDF, we believe in being open, especially when it comes to salaries. The gross salary brackets for this position are £40,000 - £60,000/year in the UK. We will offer you a salary in this bracket depending on your level of experience and how it relates to your future colleagues.
In addition to your competitive salary, we offer:
- Opportunities for growth within the organization.
- A chance to shape our work, leaving your mark as we grow and refine how we operate.
- A flexible and empowering environment that promotes independence and autonomy, enabling you to excel on a global stage.
Additional Information
- MDF is dedicated to building an inclusive workforce where diversity is valued and promoted.
- We are an Equal Opportunity Employer (EOE), where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, disability, or protected veteran status.
- This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties.
- This document is intended to outline the main duties of the job and does not constitute a contract of employment. Management reserves the right to review and revise this document at any time.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
We are working with a fabulous charity who are seeking a highly motivated and experienced Senior Trusts Officer to join their Fundraising team. The successful candidate will play a crucial role in identifying, cultivating, and securing funding from charitable trusts and foundations to support their vital work.
Key Responsibilities:
- Research and approach potential charitable trusts and foundations to secure funding.
- Develop and submit compelling funding proposals and reports.
- Build and maintain strong relationships with donors.
- Contribute to the development and implementation of the trust fundraising strategy.
- Assist in the development of funding applications to statutory and multilateral sources.
- Represent the charity at events and meetings.
- Contribute to the development of fundraising materials.
Skills and Experience:
- Proven experience in trust fundraising.
- Strong writing and communication skills.
- Excellent research and analytical skills.
- Ability to build and maintain relationships.
- Knowledge of charity fundraising regulations.
What’s On Offer:
- A 10-11-month contract in a fantastic organisation that is doing incredible work.
- A salary of £34,500
- Flexible remote or hybrid working options with the charity's office being based in central London.
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role.
Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Full time – working 37.5 hours per week
Salary: From £29,000 per year
Contract Type: Full Time – till December 2026 (renewable subject to funding)
Reporting to: Technical SRM Lead
Location: London, Hyrid
About GISF
The Global Interagency Security Forum strengthens NGO safety and security practices worldwide. We have more than 130 member INGOs and offices in London and Washington, DC. GISF’s member-led structure makes us a trusted platform for collaboration, a driver of innovative security risk management (SRM), and a repository of best practices. We also work closely with policymakers to enhance their understanding of SRM. We strengthen NGO security practice worldwide by:
- Maintaining and building from our expertise in humanitarian security risk management
- Offering trusted platforms for coordination and knowledge sharing
- Driving innovation, capturing best practice, and improving SRM capabilities.
- Supporting policy-makers and the humanitarian system to increase their understanding of SRM and maximise access to people in need
What We Offer
- 25 days of annual leave increasing after 2 years, up to a maximum 30 days (plus bank holidays)
- Office shutdown between Christmas and New Year
- Employer Pension contributions
- A focus on professional development, including access to overseas events, workshops, and training
The Job
GISF delivers an increasing number of capacity-strengthening activities to its members and the wider NGO community. This role will be central to ensuring these activities run smoothly.
The Coordinator will be responsible for managing the logistical and operational aspects of all GISF capacity-strengthening activities, which include:
- Operationally-focused activities: Delivered by GISF’s Technical SRM Specialists, these activities emphasise field-level capacity and coordination. They typically take place in regional hubs or areas near operational contexts. (55%)
- HQ-level events: Generally focused on strategic matters, these sessions are targeted at headquarters staff. (20%)
The Coordinator will provide on-site support for these events as needed.
Additionally, the role involves providing administrative and operational support to GISF staff while they are deployed to assist NGO coordination during crises.
The Coordinator will lead on travel management for the whole of GISF (with support from other Operations staff), contribute to GISF’s operations team as required and support delivery of major GISF events. (25%)
This position requires strong organisational and communication skills, as well as the ability to navigate complex and dynamic scheduling.
Job Description
Key Responsibilities
Capacity Strengthening
- Long-Term Planning & Schedule Coordination:
- Work closely with SRM specialists to manage their long-term schedules, track key deadlines, and support logistical preparations.
- Maintain up-to-date activity calendars, assist with adjustments as necessary, and ensure the team is on track to meet key performance indicators (KPIs) related to training delivery and impact.
- Event Planning & Coordination:
- Collaborate with SRM Specialists to plan and schedule events, training sessions, and workshops.
- Work with the Membership and Research teams to identify potential HQ-level trainings and develop a pipeline of activities
- Support logistics planning and execution, including venue selection, accommodation, catering, and travel arrangements for participants and trainers.
- Draft communications products and liaise with the Communications team to promote events to target audiences
- Provide in-person support at trainings as required
- Travel Logistics Management:
- Coordinate all travel and on-site logistics for SRM specialists and trainers, including transportation, lodging, and necessary permits.
- Ensure seamless logistical support during international and domestic travel to facilitate efficient training delivery.
- Provide administrative and operational support to SRM technical staff while deployed
- Assist with coordination, logistics, and communication to ensure effective response efforts.
- Coordinate with NGO host organisations on operational matters as required.
- Budget Management:
- Track and manage training-related expenses to ensure adherence to budgets.
- Work with finance colleagues to prepare financial summaries and identify cost-saving measures.
- Participant Support:
- Serve as the initial contact point for participant inquiries, overseeing registration, communications, and on-site support.
- Resolve participant issues quickly and efficiently to enhance their event experience.
- Post-Event Reporting:
- Collate post-event evaluations, gathering data on training effectiveness and lessons learned.
- Input M&E data to GISF systems
- Prepare reports summarizing feedback and performance metrics for future planning.
- Knowledge Management
- Support the development of new training modules and curricula as requested
- Work with the Research team to identify potential new training modules that may arise from their products
- Continually assess opportunities for new training approaches, digital solutions, and training topics by engaging with stakeholders and conducting desktop research
Operations
- Operational Support:
- Lead on GISF’s Travel Management, ensuring an efficient system is in place that integrates with GISF’s risk management policies
- As required, provide support to the Operations team
- Major Event Support
- Support in the planning and logistical delivery of larger GISF events
Person Specification
Experience/Knowledge/Skills
- Experience in an NGO operations role
- Strong knowledge of common IT systems
- Event planning
- Experience supporting training/capacity-strengthening activities
- Demonstrated experience in travel management systems
- Knowledge of CRM systems (Salesforce)
- An understanding of Security Risk Management and willingness to learn more
- An accomplished writer, able to communicate complex topics
- Demonstrated ability to deliver small projects with minimal supervision
The client requests no contact from agencies or media sales.
About the Role
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation, and displacement, in the occupied Palestinian territory and Palestinian refugee camps of Lebanon.
To ensure individual supporters are treated in a responsive and respectful way. Also, to support the Fundraising team with the maintenance of records / transactions and assist with the management of MAP's fundraising database: Microsoft Dynamics.
About You
As a Supporter Care & Database Assistant you will be the first point of contact for our supporters, community groups, organisations, media representatives & others who get in touch with MAP directly by phone, email and by post.
You will ensure that data entry into our fundraising database: Dynamics, is accurate and kept up to date, to enable us to steward our supporters effectively.
You will also be responsible for banking donations received at our London office and thanking our wonderful donors.
We’re looking for someone who is passionate about providing excellent customer service and is a clear communicator. You’ll understand how important it is for MAP to engage with our supporters effectively to ensure lasting relationships.
Duties and key Responsibilities
Be responsible for responding to supporter enquiries by telephone, letter and email, within our service level agreements. as well as handling outbound supporter care calls and other communications.
• Process donations from multiple income streams, ensuring supporters are thanked according to internal guidelines.
• Maintain supporter and organisational records in our database.
• Using data securely and with best practice data protection principles in line with GDPR.
• Help MAP to maximise return from the Gift Aid scheme by ensuring declarations are added correctly and updated where necessary.
• Develop & maintain effective working relationships with colleagues in & outside of fundraising.
• Carry out ad-hoc tasks when necessary, as discussed & agreed with the Supporter Care & Database Manager.
Other responsibilities
• To assist with the banking of cheque and cash donations received at head office.
General Responsibilities
• Support the mission, ethos and values of MAP
• Support and promote diversity and equality of opportunity in the workplace
• Work collaboratively with others in all aspects of our work
• Represent and be an ambassador for MAP
• Maintain and improve competencies through continuous professional development
• Abide by organisational policies, codes of conduct and practices
• Treat with confidentiality any personal, private, or sensitive information about individual organisations and or clients or staff and MAP data.
Person Specification
Experience
• Experience of supporter or customer care
• Experience of customer relationship management (CRM) databases
• Experience of using Dynamics is desirable
• Experience of transaction processing, e.g. credit cards, cheques
Skills and abilities
• Good interpersonal skills and an excellent team player. Someone who is open, able, and willing to deliver beyond a personal brief
• Ability to work well under own initiative, meet deadlines and have a good attention to detail
• Interest and ability to learn technical skills relating to the functions of the fundraising database.
• Good communicator with an ability to share information in clear and concise language
• Strong attention to detail
Education/training
• Able to use a computer with confidence, advanced MS Office desirable
Personal attributes and other requirements
•Commitment to a zero-tolerance policies on sexual exploitation & abuse/safeguarding.
•Commitment to anti-discriminatory practices and equal opportunities.
•Commitment to the values and ethos of MAP (Solidarity, Dignity, Impact & Integrity).
• An ability to apply awareness of diversity issues to all areas of work
• Ability and willingness to work weekends/evenings on occasion to support events and other charity activities in the UK, and to travel overseas where necessary.
Note: We encourage all interested applicants to apply even if they don’t meet all criteria in the person specification
The client requests no contact from agencies or media sales.
Department: Community Fundraising, Events and Innovation
Location: hybrid – a minimum of 2 days in our Aldgate, London office each week
Hours of Work: 37.5 hours per week
Contract: permanent, full time
Salary: £30,000 – £33,500
Closing date: Monday 9th December at 11.59pm
Interview date: Monday 16th December
Annual Leave: 33 days (plus eight bank holidays)
Benefits:
- enhanced maternity, paternity, adoption, and shared parental pay
- family-friendly policies
- 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
- free health cashback plan (Medicash): employee cover plus up to four dependent children
- 24/7 virtual GP access (UK registered), plus access to Best Doctors
- free, confidential employee assistance programme (Medicash)
- access to wellbeing app (healthy living tips and Bright TV )
- flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
- learning and development committed (bespoke training, LinkedIn Learning etc)
- employee health and wellbeing committed (Menopause Friendly accreditation, Disability Confident employer etc)
Background:
Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.
Purpose of the job/About the role
This is an exciting opportunity to join the Challenge Events Team at Dementia UK, where you will help coordinate the programme of supporter-led (or ‘DIY’) challenge event activities, driving both participation and income for the organisation.
As the Challenge Events Executive (DIY), you will leverage your knowledge and insight to identify new partnerships and opportunities. You will be responsible for developing and implementing marketing plans that increase participant numbers and creating stewardship journeys that ensure excellent supporter experiences and maximise income. Additionally, you will be responsible for stewarding the ‘DIY’ challenge event supporters and will work to provide automated stewardship suitable for the masses as well as bespoke stewardship to the high value supporters.
To be successful in the site role, you will have experience of coordinating fundraising events or campaigns. You should possess hands-on experience utilising relationship databases, coupled with an understanding of effective marketing channels, particularly digital. Additionally, expertise in stewardship techniques will be crucial for increasing remittance rates and maximising average gifts. You should also have an understanding of how to use insights, data and market trends to identify opportunities and make recommendations.
Join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.
Our Culture
In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.
Dementia UK is a Disability Confident Employer. If you’d like support to make an application or to tell us you’re applying under the Disability Confident Scheme, contact our recrutiment team.
This role is subject to a Basic DBS.
By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.
*Please note that any decision on flexible working is based on business needs
When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.
Department: People Team
Location: hybrid – a minimum of 1 day in our Aldgate, London office each week
Hours of Work: 37.5 hours per week
Contract: permanent, full time
Salary: £48,000 – £50,000 per annum
Closing date: Monday 9th December at 11.59pm
Interview dates: Tuesday 17th (afternoon) and Wednesday 18th December (afternoon)
Annual Leave: 33 days (plus eight bank holidays)
Benefits:
- enhanced maternity, paternity, adoption, and shared parental pay
- family-friendly policies
- 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
- free health cashback plan (Medicash): employee cover plus up to four dependent children
- 24/7 virtual GP access (UK registered), plus access to Best Doctors
- free, confidential employee assistance programme (Medicash)
- access to wellbeing app (healthy living tips and Bright TV )
- flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
- learning and development committed (bespoke training, LinkedIn Learning etc)
- employee health and wellbeing committed (Menopause Friendly accreditation, Disability Confident employer etc)
Background:
Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.
Purpose of the job/About the role
As Reward and Benefits Manager, you will be the subject matter expert on all aspects of employee reward, ensuring Dementia UK has effective, fair and transparent pay practices, and a benefits package that sets us apart.
Working closely with the People and Finance teams, you will lead the end-to-end payroll process, ensuring accurate, timely, and compliant monthly processing. You will manage all employee benefits for the charity, liaising with suppliers, negotiating favourable terms, and proposing updates and improvements. Additionally, you’ll provide training and support to the People team to enhance their knowledge of reward practices, and will ensure our pay and benefits offering is effectively communicated across the charity.
As our pensions expert, you will ensure compliance with relevant regulations across the Dementia UK Aviva and NHS pension schemes, including auto-enrolment. You will act as the main point of contact between the charity and our pension and payroll providers, fostering strong, productive relationships. You will also lead the annual pay review process, conducting market research, analysing relevant data, and recommending an organisational approach. With expertise in job evaluation, you will perform evaluations and advise on role design to ensure a consistent approach is applied.
To succeed in this role, you will bring experience in managing payroll and pensions administration, along with a strong understanding of best practices in staff reward and benefits. You will have worked within a UK HR department and possess a solid knowledge of UK employment legislation relating to employment, reward, pensions, payroll, and GDPR compliance.
If this sounds like you, join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.
Our Culture
In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.
Dementia UK is a Disability Confident Employer. If you’d like support to make an application or to tell us you’re applying under the Disability Confident Scheme, contact our recrutiment team.
By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.
*Please note that any decision on flexible working is based on business needs
When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.
This is a key role within a new team dedicated to delivering outstanding customer service. You will be the first point of contact for all of Stewardship’s customers, especially those using our giving platform. In this role, your customer service expertise will shine as you understand client needs, assist with a diverse range of enquiries, and resolve issues promptly to deliver an exceptional and joyful experience for every customer that brings our mission and values to life.
We’re looking for a warm, customer-focused individual who is passionate about delivering great service, creating meaningful connection with Stewardship’s customers and prospective customers, and helping those we serve be the best stewards of the resources God gives them.
As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:
· Active membership of local church congregation.
An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.
The client requests no contact from agencies or media sales.
This is a high responsibility role that promises tremendous growth potential, with the chance to work across multiple geographies. The position of Senior Analyst, at Bridges Outcomes, will support education projects funded by Sustainable Development Goals Outcomes Fund (SDG OF). Reporting to the Programme Manager, the primary focus of this position will be the successful delivery of the Sierra Leone Early Childhood Education (SLECE) initiative. However, we also anticipate this role to play a significant part in contributing to Ghana Education Outcomes Programme (GEOP) and Rwanda Early Childhood Education Programme, leveraging overlapping themes and collaborative opportunities across these impactful projects.
Sierra Leone Early Childhood Education (SLECE)
The Government of Sierra Leone (GoSL) has partnered with the Education Outcomes Fund (EOF) and Lego Foundation to design and support SLECE to achieve the following goals:
1. Opening of new community-based centres that meet minimum safety requirements defined by GoSL.
2. Increased access using children’s attendance measured at various points in time.
3. Quality of settings & practices. Using local ECCE standards to measure structural quality (i.e., physical settings) and BEQI to measure process quality (i.e., teaching interactions, including the implementation of play-based pedagogy).
4. Improved children’s holistic development outcomes for children 3-5 using IDELA.
Interventions are expected to be implemented across 3 contractual lots, each with its own delivery partner and unique approach. SDG OF is partnering with three different delivery partners, BRAC, Plan International and ChildFund, for delivery in all lots. Implementation for SLECE is expected to start in December 2024 and is expected to conclude in December 2028.
Ghana Education Outcomes Programme (GEOP)
The Government of Ghana has obtained World Bank’s funding to support the government’s strategy to improve basic education in Ghana, called Ghana Accountability for Learning Outcomes Project (GALOP). Part of this programme of work has been commissioned based on outcomes with the objective of “strengthening support for schools and Out of School Children (OOSC)”.
The programme will be delivered in approximately 22 rural districts, along with Kumasi and Accra urban centres. The rural districts are grouped into six contracting Lots with 85-100 schools each, with the two urban centres acting as another Lot. The programme will consist of two key components: (1) Accelerated Learning Programme (ALP) to support OOSC transition into mainstream schools and (2) Mainstream School Improvement Programme (MSIP) to support learning in GALOP beneficiary schools.
Out of the 6 rural lots, SDGOF is partnering with 2 different delivery partners, Rising and School for Life, to support interventions in Lot 3 and Lot 6. Implementation for GEOP started in January 2023 and is expected to conclude in December 2026. SDG OF is also partnering with Plan International to deliver in the Rural Lot from October 2024 to December 2026, this lot will only have the ALP component.
Rwanda Early Childhood Education Programme is currently in its procurement phase, with more details of the design expected to be finalised by end of the year 2025.
For more details, visit Bridges Outcomes Partnerships website
1. Purpose
The Impact Senior Analyst will be accountable for:
· Strategically guiding delivery partners in the development and implementation of effective MEL (Monitoring, Evaluation, and Learning) strategies.
· Enhancing the data capabilities of delivery partners, with a strategic emphasis on effective decision-making.
· Developing robust predictive models and frameworks that enable the team to forecast outcome achievements with confidence.
· Creating and disseminating actionable insights and learnings to support delivery partners and internal teams, emphasizing strategic problem-solving to enhance outcomes.
· Ensuring that delivery partners within the programme adopt data-driven approaches to continuously refine and improve service delivery.
· Leading and standardizing data analysis efforts across programmes, driving improvements in services, systems, and processes through collaborative work with the team.
· Spearheading the development of templates and process frameworks that empower delivery partners to achieve operational excellence.
· Overseeing and fulfilling comprehensive reporting requirements, including the preparation of impact assessments and reports for commissioners and the board.
· Strategically supporting financial processes by overseeing invoicing and budgeting to enhance financial efficiency and sustainability of projects.
2. Key Responsibilities
Delivery Impact
· Contribute to the development of an M&E framework for each education programme, with special focus on SLECE, that monitors the impact of projects and progress towards strategic and operational objectives.
· Facilitate collaboration among data analyst teams from delivery partners to proactively address challenges and co-create solutions aimed at enhancing service delivery
Process Improvement
· Lead strategic initiatives to enhance team efficiency and effectiveness.
· Refine and adapt existing working files and tools to optimize usability and performance, while evaluating current practices and identifying opportunities for substantial improvements.
· Identify opportunities for process automation and improving utilisation of management data
Data Analysis
· Deliver high-quality statistical analysis and comprehensive impact reports to engage diverse stakeholders and provide meaningful insights that include short, medium, and long-term projections for enhanced programme impact.
· Ensure the relevance and effectiveness of data dashboards by integrating early warning systems to highlight priority areas for action.
· Provide mentorship and strategic oversight to M&E teams within delivery partners, ensuring the effective completion of roles and responsibilities.
· Maintain meticulous attention to detail and ensure high standards of grammar and accuracy in all documentation.
Data Integrity
· Collate and update volumetric and programme data and systems, continually developing and refining data collection processes.
· Strengthen data reliability by enhancing data flow from beneficiaries through to final reporting.
· Ensure compliance with data protection legislations when retaining and sharing information.
· Identify opportunities for process automation and ease of access to information.
Impact Presentation
· Deliver consistent, aggregated representations of project performance against targets, ensuring clear and compelling presentations.
· Partner closely with the Programme Director and Manager to create and deliver engaging and accurate programme outcome presentations.
· Tailor communication to suit varied audiences, including formal presentations for high-level stakeholders.
Relationship Management
· Collaborate with Analyst colleagues to streamline data processes, minimizing manual interventions where possible.
· Foster strong, professional relationships with delivery partners to ensure a positive and effective engagement experience with BOP.
· Work collaboratively with finance and investment teams to monitor programme invoicing and maintain awareness of the intersection between outcome achievement and the financial status of the project.
· Actively contribute to stakeholder meetings and forums, demonstrating focus and attentiveness to discussions
3. Experience, Skills, and Abilities
To take on the above responsibilities, we will be looking for you to demonstrate strengths in the following competencies:
· 1 to 3 three years relevant post-graduate professional experience in education, international development, consulting, or similar sectors.
· Curious and Inquisitive: You crave knowledge and consistently seek learning opportunities. You look for patterns and ask questions that nobody else has thought to ask.
· Data and Analytical Skills: You are good with numerical data and analysis and can accurately assimilate information and develop critical insights to inform decisions.
· Problem Solving: You can make sense of something complex and recommend practical solutions.
· Adaptable: You can adapt easily to changes in work. You are flexible and act as an advocate for change.
· Communication: You can confidently communicate your ideas verbally and in writing. You can simplify complexities and adapt your communication so others can understand.
· Autonomy: You take ownership of your tasks and can plan and manage your own time to achieve them.
· Relationship Building and Teamwork: You can build credible and trusting relationships internally and externally, including with people from different cultures and backgrounds.
· Attention to Detail: You are detail-focused and ensure the work you produce is accurate and of a high quality.
· IT and Data Analytic Skills: You have a strong working knowledge and understanding of Word, Excel and PowerPoint, and you embrace the opportunity to learn new IT applications.
· Previous Power BI experience would be advantageous.
· Ability and desire to travel to Sierra Leone and similar contexts.
Benefits
To reward your hard work and dedication, we offer a competitive salary package and exceptional opportunities for growth, working alongside a global team of market leaders in outcome-based contracts.
What we will offer you
We are a flexible working employer and we will support you to ensure you achieve a healthy work life balance.
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You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people’s lives and public sector reform.
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You will get 25 days’ annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional ‘gifted’ day/s between Christmas and New Year.
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We offer a Salary Sacrifice Pension Scheme.
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We offer 4 x Life Insurance, Income Protection Insurance and Wellbeing benefits & resources, including YuLife which provides easy access to wellbeing tools, benefits and support services and the opportunity to earn rewards for wellbeing management
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We also offer Private Medical Insurance on successful completion of your probation period.
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You will be able to access Learning and Development opportunities.
Application process
PLEASE NOTE: We are only accepting applications through our recruitment platform Applied
The closing date for applications is 9am 9th December
First round interviews are likely to take place w/c 16th December
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
To enhance service accessibility for parents, carers, and families through supervising first point of contact delivery (staff and volunteers) and providing safeguarding support.
Working closely with Operations Managers to ensure records are kept with exceptional accuracy and quality.
The role is rota'd to work two late start/finishes and at least 2 Saturday's per month
The client requests no contact from agencies or media sales.