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Every grant you win becomes someone's first conversation in English, their first step into a job interview, their first time speaking up at a housing tribunal.
English for Action (EFA) is looking for a Partnerships Manager to grow the funding that powers our free, participatory ESOL classes for around 400 migrants across London. Our classes don't just teach English, they build the confidence and collective power people need to organise around housing and employment rights.
About the role
Working closely with our Fundraising Lead, you'll take real ownership of relationships with trusts, foundations and corporate funders, while helping shape how we diversify our income going forward. This is a role with genuine scope to bring your own ideas and see them through, not just execute someone else's plan.
You will:
- Write compelling grant applications, funding proposals and reports that win and retain funding
- Research and build a realistic pipeline of trusts, liveries and corporate foundations
- Develop and maintain strong relationships with existing donors and prospects
- Contribute to EFA's fundraising strategy, including newer income streams such as statutory, corporate, individual giving, membership and events
- Liaise with our Executive Team, Hub Leads and Project Managers so funding proposals stay grounded in what's actually happening in our classrooms and communities
- Maintain accurate donor and grant records on Donorfy, and support monitoring and evaluation of project outcomes
About you
You don't need a degree, and you're not expected to tick every box, nobody does. We're looking for someone with a track record of successful grant writing, strong research and relationship-building skills, and the organisation to manage multiple funding deadlines at once. Knowledge of the UK charity sector and UK trusts and foundations is essential; experience with public sector or EU education funding is a bonus.
If you have lived experience of migration and/or learning English as an additional language, we'd love to hear from you and how you'd like to draw on it in this role.
About EFA
English for Action provides free, participatory, empowering ESOL classes for migrants in London, spaces where students build community and organise collectively around issues like employment and housing rights. We're a national centre of good practice for a radical, participatory approach to ESOL, and we share this approach through training, research and partnerships. We're a team of 11 staff, a wider team of volunteers, and 7 trustees, run through shared leadership rather than a CEO, decisions are made collaboratively, and we aim for our structure to reflect that.
What we offer
- 22.5 hours (3 days) a week, mostly remote, with just monthly in-person meetings in London
- 28 days' annual leave (pro rata) after probation, plus bank holidays, plus a full week's paid closure over Christmas
- 6% matched pension contribution
- Enhanced sick pay, and enhanced maternity/paternity/adoption/shared parental leave
- Wellbeing allowance and full entitlement to leave for sickness, including mental ill-health
- A genuinely flat, non-hierarchical culture with collaborative decision-making on strategy and practice
- Tech and cycle scheme, and actively encouraged continuous personal development
Equal opportunities
EFA particularly encourages applications from people of colour, who are currently underrepresented at EFA and across the charity sector, and from people who have experienced moving to the UK or have English as an additional language. Where two or more candidates are of equal merit, priority may be given to a candidate from a less well-represented group. Please let us know about any access or other requirements we can accommodate.
Closing date: 11.59pm, Wednesday 30th September 2026
Skills test: w/c 5th October 2026 (writing and budgeting)
Interviews: Friday 9th / 16th October 2026
Questions before applying? Email Gina Rodriguez (HR Lead)
Learning language, making change - supporting migrant communities to learn English and take action for equality and social justice.
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The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
NCT is the national charity for pregnancy, birth, infant feeding and early parenthood.
Our vision is simple: a society where everyone who becomes a parent feels confident, connected and safe.
Through our For Every Parent strategy, we're working to make that vision a reality. We support parents with trusted information, practical help, local communities and a stronger voice in the issues that matter to families.
For 70 years, we've been by parents' sides through the excitement, uncertainty, wonder and challenges of becoming a parent. Today, our volunteers contribute more than 70,000 hours of community service each year, helping parents build friendships, find support and feel less alone.
We educate and empower parents with evidence-based information and support. We advocate and act by listening to parents' experiences, raising their voices and campaigning for change. No judgement. No exceptions.
About the role
Join our passionate team and contribute to the meaningful work that transforms the lives of parents and families. Your role will include:
• Providing essential administration support to ensure the smooth, efficient and effective delivery of Commissioned Services projects
• Creating, monitoring and maintaining cohort trackers for training and moderation purposes.
• Maintaining and updating learning platforms and CRMs, ensuring learning content and learner records are accurate, and accessible.
About you
You will...
• Have a proven background in a busy and varied administration role.
• Be able to demonstrate good judgement when prioritising workload, meeting deadlines, and responding appropriately to learner and trainer questions and queries.
• Be methodical and organised, and comfortable working with established processes.
• Have experience of working with learning platforms and CRMs, demonstrating a strong commitment to accuracy and data integrity.
• Be solution focussed, motivated to contribute to process improvements and able to find practical ways to overcome challenges.
• Be self-motivated, able to work independently and contribute positively as part of a collaborative team.• Supporting the compliance of our volunteer peer supporters to ensure all mandatory training is completed and up to date.
• Contributing to process improvements and efficiencies to ensure a positive experience for peer support volunteers, our project teams, our trainers and internal colleagues.
Our Benefits – What we offer you
We value our team and offer fantastic benefits to support your well-being and professional growth:
We are the charity supporting people as they become parents. Here through pregnancy, birth, and early parenthood.



We will change the lives of disabled people using expertly trained dogs to improve physical, emotional and social wellbeing.



Elrha is a global organisation that finds solutions to complex humanitarian problems through research and innovation.
We are looking to recruit a Research & Innovation Manager (Maternity Cover) to join our Programmes team on a fixed-term basis. Funding for the role is currently secured until 28 February 2027. While we anticipate the maternity cover requirement continuing until the end of November 2027, any extension beyond 28 February 2027 will be dependent on funding being confirmed.
In this role, you will have the opportunity to lead and shape Elrha's Readiness to Scale Pipeline, supporting innovative humanitarian solutions as they progress towards wider adoption and real-world impact. You will work closely with promising scaling grantees and technical partners, providing strategic oversight, strengthening quality and learning, and helping to navigate risks and opportunities. As a key member of the team, you will play an important role in advancing and evolving Elrha's approach to scaling and adoption, contributing to the future of humanitarian innovation globally.
Your application will need to demonstrate:
Experience of donor engagement, systems and design thinking methods, mentoring innovators or working within humanitarian innovation would also be an advantage.
If you want to be part of an organisation that creates positive change in the humanitarian sector, then join us and we’ll give you every opportunity to succeed.
We offer:
Note for applicants:
Closing date: 20 September 2026
Interview dates: w/c 5 October 2026
A global organisation that finds solutions to complex humanitarian problems through research and innovation.



The client requests no contact from agencies or media sales.
Heart Research UK is a national charity working to prevent, treat and cure heart diseases through research, education and community support. Every 5 minutes, someone dies from heart diseases in the UK, and they are determined to change this.
Public donations help fund lifesaving medical research, develop new treatments and support people across the UK to keep their hearts healthy. Now in the second year of their five-year strategy, they have ambitious plans to grow their income and make an even bigger difference.
We are looking for an experienced Individual Giving Manager to lead the development of their Individual Giving programme. With a proven track record in donor acquisition, supporter development and retention, you’ll have the opportunity to shape a programme with significant growth potential.
The Role
Reporting to the Director of Income Generation, you will develop and deliver the Individual Giving strategy, driving sustainable income growth and strengthening supporter relationships.
Key responsibilities include:
The Person
You’ll be an experienced Individual Giving professional with significant experience of managing and growing Individual Giving programmes, and a strong track record of successful donor acquisition across multiple channels.
You will have:
Most importantly, you’ll be passionate about building meaningful, long-lasting supporter relationships, motivated by continuous improvement and excited by the opportunity to contribute to ambitious income growth.
Why Heart Research UK?
This is an exciting time to join their growing team of 44 people. They offer a collaborative and supportive culture, with a clear ambition to achieve long-term, sustainable income growth.
The role can be based from the Leeds office on a hybrid basis or worked fully remotely, with colleagues working flexibly across locations.
Benefits include:
If you’re an experienced Individual Giving professional looking for an opportunity to shape strategy, drive sustainable income growth and make a genuine difference to people affected by heart disease, we’d love to hear from you.
Apply here, or get in contact with Leanne or Jen at Charity Horizons for more information.
Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Jen or Leanne who will be happy to advise on this.
Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
To lead charity recruitment because we’re the best at supporting individuals and organisations to achieve their ambitions and drive positive change


Job Title : Group Facilitator- CashBack Connections Project
Hours : Part-time, 5 to 10 hours weekly (daytime and evening groups available)
Salary : £13.45 per hour (Real Living Wage)
Location : Community venues across North and South Lanarkshire
Closing Date : 2nd October 2026
Role
CashBack Connections supports young people from across North and South Lanarkshire aged 10-16, who are at risk of involvement in antisocial behaviour and/ or offending. We will be providing 5 groups based in different locations across North and South Lanarkshire and where required will offer additional 1-1 support for the young people.
The Groups aim to encourage and empower young people to identify positive pathways of their choosing by providing activities that focus on both social and practical life skills, including:
The Group Facilitators will help co-design the calendar of activities in collaboration with the young people to ensure their ideas and voices are the focus and drive for each session. You will be a positive role model supporting the children and young people to actively engage with the activity, feel safe and respected and build meaningful peer relationships. As a result we are aspiring to reduce the risk of antisocial behaviour/offending and help the young people to realise their full potential.
You will have a supportive team of volunteers that will look to you for support and guidance. You will work collaboratively with the Project Coordinators to ensure all activities are risk assessed and children and young people at risk are supported in line with our Child Protection and Safeguarding polices, creating individualised, robust support plans.
We are looking for people who are enthusiastic, empathetic and inspiring to join our team and lived experience is desired.
Breakdown of Hours
If a candidate is interested in running 2 groups at a 10 hour contract, please highlight this in the application.
What we offer
We offer a rewarding role with the opportunity to develop your skills and future career in an enriching environment with the following benefits:
The client requests no contact from agencies or media sales.
Job Title: Group Facilitator – North Lanarkshire Befriending Project
Hours: Part-time, 5 hours or 10 hours per week (Monday evening &/or Wednesday evening)
Salary: £13.45 per hour (Real Living Wage)
Location: Community venue in Wishaw, Hamilton office & home
Closing Date: 13th September 2026
Role
Our 2 North Lanarkshire Befriending groups support children and young people living across North Lanarkshire, aged 8 to 16, some of whom have additional support needs (ASN).
The Monday group and the Wednesday ASN group provides a range of weekly group activities which work towards specific outcomes identified by young people and their parents/carers. These activities focus on both social and practical life skills, including:
The Group Facilitator will help design and lead on a calendar of activities that will empower children and young people to try new things, develop skills, build confidence, and (importantly) have fun. You will be a positive role model supporting the children and young people to actively engage with the activity, feel safe and respected and build meaningful peer relationships.
You will have a supportive team of volunteers that will look to you for support and guidance. You will work collaboratively with the Project Coordinator to ensure all activities are risk assessed and children and young people at risk are supported in line with our Child Protection and Safeguarding polices, creating individualised, robust support plans.
We are looking for someone who is driven to strengthen our connections within North Lanarkshire communities and bring new, exciting opportunities to the children and young people we work with.
What we offer
We offer a rewarding role with the opportunity to develop your skills and future career in an enriching environment with the following benefits:
The client requests no contact from agencies or media sales.
National Trust
Director of People
Salary: £140,000 per annum
Closing Date: Monday 5th October 2026
Location: Flexible, with regular travel across the UK - including to our Swindon and London offices
At the National Trust, we care for nature, beauty and history for everyone, for ever. As we embark on the next phase of our 2035 strategy, we’re seeking a Director of People who will help build the leadership, culture, capability and organisational effectiveness needed to deliver lasting impact for people and nature across England, Wales and Northern Ireland.
Behind our purpose sits one of the UK's largest and most complex people-led organisations, bringing together more than 14,000 staff and 45,000 volunteers who care for and champion our extraordinary places. The Director of People will join our Executive team and play a pivotal role in shaping the future of our organisation, influencing organisational strategy and leading the people agenda at the highest level. Working alongside Executive colleagues, you’ll ensure we have the culture, leadership, capability and workforce needed to deliver our ambitions to restore nature, increase access to nature, beauty and history and inspire more people to care and take action for generations to come.
As Director of People, you will lead a broad portfolio spanning People Services, People Partnering and Development, People Engagement and Volunteering, Business Services and Legal Services. You will play a critical role in shaping organisational culture, supporting strategic decision-making and ensuring that our staff and volunteers can contribute with confidence, purpose and impact.
This is a role for a values-driven and influential leader who combines strategic vision with practical delivery, bringing people together to navigate complexity, embrace change and build an organisation that is inclusive, resilient and ready for the future.
We welcome applications from candidates who have gained the following experience through a range of sectors, disciplines and career paths, and who can bring diverse perspectives to this important leadership role.
The National Trust’s commitment is “For everyone, for ever.” Bringing that promise to life starts with the people that work here. It means building teams with a diverse range of backgrounds, cultures and experiences. It means creating an inclusive environment where everyone is able to thrive. Our positions are open to all, and we welcome applications from all backgrounds to support our ambitions of reflecting the communities we serve and ending unequal access.
There is flexibility regarding your contractual place of work. However, you will need to be able to travel regularly to our Swindon and London offices. Our hybrid working policy means you can balance office and home working with site visits and meetings at other National Trust places. We’ll talk about this in more detail at interview, but you should expect to be at a National Trust site for 40–60% of your working week.
To learn more about this opportunity, please visit our microsite, where you'll find the candidate pack, further information about the role and details of how to apply. Contact details for any additional queries can also be found there.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview
The Talent Set are delighted to partner with a fantastic charity on a fantastic Digital Marketing Executive role. This position offers an exciting opportunity to develop and manage impactful paid social media, PPC campaigns, and email marketing initiatives within a valued charity organisation. The successful candidate will enhance brand visibility and engagement through strategic online campaigns.
Key Responsibilities
Person Specification
What’s on Offer
Salary: £35000 - £37000
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Community & Individual Giving Fundraiser
Bethlehem Care & Hospice Trust
Salary: £34,000-£40,000 FTE, pro rata depending on experience | Hours: 14.8-22.2 hours per week (0.4-0.6 FTE) | Location: Home-based; applicants must be based in Yorkshire | Contract: 12 months initially, with a view to extension subject to funding and performance
Build the community of supporters who will sustain Palestine's first and only licensed palliative care service
Bethlehem Care & Hospice Trust (BCHT) is a small UK charity supporting the development of specialist palliative and hospice care in Palestine. In August 2023, the service we support became the first licensed palliative care service in Palestine. Since then, its specialist nurses have cared for more than 350 patients and their families and delivered more than 5,000 home visits.
We now need to build the community of supporters who will help secure that service for the future. We are investing in professional fundraising for the first time and are looking for an enthusiastic, relationship-focused Community & Individual Giving Fundraiser to help grow our supporter base, develop community fundraising and increase regular giving.
The opportunity
This is a new role with considerable freedom to shape how BCHT develops community and individual giving. Working closely with Trustees, patrons, volunteers and existing supporters, you will initially focus on Yorkshire and northern England, where BCHT already has networks on which to build.
You will develop relationships with churches, schools, universities, Rotary clubs, community organisations, businesses and individual supporters; help people fundraise for BCHT; develop regular giving; and ensure that our supporters feel connected to the extraordinary work they make possible. You will also help us develop a more systematic approach to supporter communications, digital fundraising, stewardship and volunteer engagement.
This role could be for you if you have experience of community fundraising, individual giving, supporter engagement, marketing or relationship management; are an excellent communicator and natural relationship-builder; enjoy meeting people and are confident speaking to groups; can develop ideas and turn them into practical fundraising activity; can work independently; and want the opportunity to build something rather than simply inherit an established fundraising programme.
Experience of community or individual fundraising, regular giving, working with volunteers, CRM systems, or church, school or faith-community fundraising would be particularly valuable.
You will need to be based in Yorkshire and able and willing to travel regularly throughout the region.
BCHT is inspired by Christian values of compassion, dignity and service. Applicants should be sympathetic to the values and mission of the charity. The palliative care service we support is provided to people regardless of faith, ethnicity, background or ability to pay.
What we offer: flexible home-based working; 25 days' annual leave plus UK public/bank holidays, pro rata; and a workplace pension scheme with a 5% employer contribution, subject to scheme rules. You will have considerable scope to shape BCHT's community fundraising programme from the outset and direct access to Trustees and supporters.
To apply, please submit your CV and a covering letter of no more than two pages explaining why you are interested in the role and how your experience meets its requirements. Please download the Recruitment Pack for further information.
Closing date: Friday 25 September 2026 | Interviews: Week commencing 5 October 2026 | Start: As soon as possible by agreement
To apply, please submit your CV and a covering letter of no more than two pages explaining why you are interested in the role and how your experience meets its requirements. Please download the Recruitment Pack for further information.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who we are
Every year, thousands of people in the UK face court alone. Often through no choice of their own, people must represent themselves at a moment that could have life-changing outcomes. This includes loss of access to children or homelessness. At the same time, people facing court alone may find themselves up against a party with legal representation. They are instantly at a disadvantage and overwhelmed by the enormity of the challenges they are up against. We supported unrepresented litigants in the civil and family courts in England and Wales over 45,000 times last year.
We provide a safe space with volunteers who listen to each client’s individual story. Last year, over 1000 volunteers helped people to get their thoughts in order, problem-solve and decide next steps, source relevant and reliable legal information, explain complex procedures, complete court forms, and clearly present statements.
At a time when legal support is increasingly limited, we have a vision that no one should have to face court alone.
The role
Support Through Court is establishing a legal advice clinic for money claim matters under £10,000, for a one-year pilot. Advice will be given to clients across the national service network who have been internally triaged to the clinic.
The role involves day-to day management of the clinic and supervising law students as they facilitate client appointments, conduct research and draft letters of advice. Clients will predominantly be supported remotely with occasional in-person appointments and advice “drop-ins” in the local area. You will train and supervise students to help them gain practical legal skills in a clinic setting, having final sign-off of completed letters of advice/oral advice to ensure clients receive an excellent service.
You will embed the legal advice offering of the clinic into the organisation, increasing and developing referrals from our national service network and supporting staff understanding of referral ability.
Who we are looking for
Ambitious, professional, committed and friendly. That describes us. If it also describes you and you have a passion for access to justice, then we’re keen to hear from you.
You will be a qualified solicitor with at least 3 years PQE (ideally 5+) with an active practicing certificate. You will have experience managing students and/or volunteers and a commitment to supporting Litigants in Person.
We are open to applicants wishing to take the role either on a full-time basis, or on a part-time basis as a job share. Please make it clear in your application whether you are applying for a full-time or part-time role.
Interviews will be taking place on a rolling basis as applications are received.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
SCIE Vision
We are committed to building a society which enables people who draw on social care to live fulfilling lives.
At the SCIE, we are driven by our values:
· Progressive – always learning and developing.
· Inclusive – working together for equality, diversity, and fairness.
· Credible – evidence-based, robust, and reliable.
· Transparent – open and honest.
· Committed - focused on making a difference to people’s lives.
The role
A senior People & Culture leadership opportunity with the autonomy to shape people strategy.
Reporting to the Director of People, Finance and Corporate Resources, you’ll work closely with the SLT and Board, providing leadership across organisational development, workforce planning, talent, EDI, engagement, wellbeing, reward, change and employee relations.
You’ll also line manage the People & Culture Assistant, while influencing people practice across the organisation.
We’re looking for a credible, experienced leader who brings strategic thinking, sound judgement and the confidence to navigate complexity, challenge constructively and turn insight into practical action.
If you’re looking for a role you can genuinely make your own, we’d love to hear from you.
What we offer in return:
We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service. Benefits of working for SCIE can be found here Work for the Social Care Institute for Excellence - SCIE
If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.
We collaborate and innovate in social care to improve the lives of adults and children, working with a wide range of partners and people



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Energy Adviser
Location: Doncaster (Office based)
Salary: £27,000 per annum
Hours: 37 hours per week worked over 4 days (08:00-18:00)
Contract: Fixed Term until 31 October 2028 (2 years)
Closing Date: 18/09/26
Help people tackle fuel poverty and improve financial resilience
This role will deliver specialist energy advice and casework to residents experiencing fuel poverty, energy debt and complex energy-related problems. Working as part of a dedicated team, you will support some of Doncaster's most vulnerable households and help them achieve sustainable outcomes.
About the role
You'll provide in-depth energy advice and casework to clients whose circumstances require investigation, advocacy, negotiation and ongoing support.
You will work directly with energy suppliers, represent clients where appropriate and help resolve complex issues including billing disputes, affordability concerns and energy debt.
The role will include telephone appointments, video appointments, face-to-face appointments and occasional outreach/home visit activity.
Key responsibilities
Deliver specialist energy advice and in-depth casework.
Conduct full assessments of client circumstances and energy needs.
Investigate complex billing issues and supplier disputes.
Support clients experiencing energy debt or self-disconnection risks.
Negotiate with suppliers and other agencies on behalf of clients.
Develop practical solutions to improve affordability and energy resilience.
Maintain accurate client records and outcome reporting.
Work collaboratively with colleagues and partner organisations.
Contribute to achieving project targets and outcomes.
About you
We are looking for someone who:
Has experience delivering advice, casework or advocacy services.
Can manage complex cases and competing priorities.
Has excellent communication and negotiation skills.
Is able to work independently and take ownership of client outcomes.
Has strong organisational and record-keeping skills.
Is committed to empowering people and tackling inequality.
Shares the values and principles of Citizens Advice.
Desirable
Experience of energy advice, debt advice, welfare benefits or housing advice.
Understanding of fuel poverty and vulnerability within energy markets.
Experience negotiating with utility providers or creditors.
City & Guilds Level 3 Energy Awareness qualification, or willingness to achieve this during induction.
What we offer
Comprehensive training and supervision.
Opportunity to develop specialist energy advice skills.
Access to nationally recognised qualifications.
Supportive team environment.
The opportunity to make a lasting difference to vulnerable households across Doncaster.
About Citizens Advice Doncaster Borough
Citizens Advice Doncaster Borough provides free, confidential, impartial and independent advice to help people overcome the problems they face. Through the Energy Advice Anytime project, we are expanding access to energy advice through innovative and flexible delivery models to reach more residents, reduce fuel poverty and improve financial resilience across our communities.
Citizens Advice Doncaster Borough values diversity, promotes equality and challenges discrimination. We welcome applications from all sections of the community.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Telephone Adviser
Location: Doncaster (Office Based)
Salary: £27,000 per annum
Hours: 37 hours per week, Monday to Friday, 10:30 - 18:30
Contract: Fixed Term until 31 October 2028 (2 years)
Closing Date: 18/09/26
Make a difference when people need it most
Citizens Advice Doncaster Borough is launching an exciting new service, Energy Advice Anytime, designed to make energy advice more accessible for people facing rising energy costs, fuel poverty and financial hardship.
We are looking for a dedicated and empathetic Telephone Energy Adviser to become the first point of contact for residents seeking energy-related support.
This is an exciting opportunity to join a newly funded project that will help thousands of local households access timely, practical and independent advice.
About the role
As our Telephone Energy Adviser, you will provide energy advice at first point of contact, helping clients understand their options, resolve straightforward issues and access further support where needed.
You will use your listening skills and problem-solving abilities to identify clients' needs, provide accurate information and ensure that no one is left without access to support.
This role focuses primarily on light-touch energy advice, triage and first-contact resolution, helping people before problems escalate.
Key responsibilities
Provide telephone-based energy advice and information to clients.
Carry out initial assessments and identify energy-related issues.
Explain energy bills, tariffs and available support schemes.
Provide energy saving and affordability advice.
Identify vulnerable clients and those at risk of fuel poverty.
Complete client records accurately using our case management system.
Make referrals for in-depth advice where specialist intervention is required.
Support service targets and performance monitoring requirements.
Deliver a high-quality service in line with Citizens Advice quality standards.
About you
We are looking for someone who:
Has experience of providing advice, customer support or community-facing services.
Is confident communicating with people from a wide range of backgrounds.
Has excellent telephone and listening skills.
Can manage a busy workload and maintain accurate records.
Is committed to equality, diversity and inclusion.
Understands the challenges facing people experiencing financial hardship.
Shares the values of Citizens Advice.
Desirable
Experience of energy advice, welfare benefits, debt advice or housing advice.
Knowledge of fuel poverty and energy affordability issues.
Experience using case management systems.
What we offer
Full training and ongoing support.
Opportunity to gain a City & Guilds Level 3 Energy Awareness qualification.
Flexible and supportive working environment.
Access to Citizens Advice learning and development opportunities.
The chance to make a real difference to local people facing financial hardship.
About Citizens Advice Doncaster Borough
Citizens Advice Doncaster Borough provides free, confidential, impartial and independent advice to help people overcome the problems they face. Through the Energy Advice Anytime project, we are expanding access to energy advice through innovative and flexible delivery models to reach more residents, reduce fuel poverty and improve financial resilience across our communities.
Citizens Advice Doncaster Borough values diversity, promotes equality and challenges discrimination. We welcome applications from all sections of the community.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Operations and Projects Manager
Location: Doncaster (with regular travel across our offices and community delivery locations)
Salary: £36,000 per annum
Hours: 37 hours per week
Contract: Permanent
Closing date: 18/09/26
Lead People. Deliver Projects. Drive Performance.
Citizens Advice Doncaster Borough is growing.
As we continue to expand our services and deliver an increasing portfolio of funded projects, we are creating an exciting new role that will sit at the heart of our organisation.
We're looking for an experienced, organised and people-focused Operations and Projects Manager to help ensure our services, projects and teams perform at their very best.
This is a key management role that will provide operational oversight across the organisation, supporting the successful delivery of projects, leading staff performance and ensuring our services remain efficient, effective and focused on delivering positive outcomes for local people.
Working closely with the Senior Management Team, you'll help turn strategic priorities into operational reality, allowing senior leaders to focus on organisational development, partnerships and future growth.
If you enjoy leading people, solving problems, improving performance and making things happen, we'd love to hear from you.
About the Role
This is a varied and highly visible role that combines project management, people management and operational coordination.
You will be responsible for ensuring that funded projects remain on track, contractual targets are achieved and services are delivered safely, effectively and to a consistently high standard.
You'll act as the key link between frontline teams and senior management, providing guidance, support and direction to advisers while ensuring senior managers have clear oversight of performance, risks and opportunities.
Success in this role will be measured not only by the achievement of project outcomes and milestones, but also by the development of high-performing teams and the smooth operation of our advice services across Doncaster.
What You'll Be Doing
Leading and Developing People
People are at the centre of everything we do.
You will provide direct line management to advisers and project staff, creating a culture that is supportive, accountable and focused on continuous improvement.
Responsibilities will include:
Conducting regular one-to-one meetings, supervision sessions and performance reviews.
Supporting staff wellbeing and professional development.
Identifying training and development needs.
Monitoring performance and productivity.
Managing performance concerns constructively and fairly.
Supporting recruitment, induction and onboarding activities.
Building confident, engaged and high-performing teams.
Driving Successful Project Delivery
Our funded projects are critical to the support we provide to local communities.
You will take a key role in ensuring projects achieve their objectives, meet contractual requirements and deliver value for funders and stakeholders.
Responsibilities will include:
Monitoring performance against targets, outputs, outcomes and milestones.
Tracking key performance indicators and service delivery measures.
Producing regular reports and performance updates for our funders and senior management Team.
Identifying risks, barriers and areas of underperformance.
Escalating significant risks and recommending solutions.
Supporting project mobilisation, implementation and continuous improvement.
Working with colleagues to ensure project activity remains focused and on track.
Managing Operations and Service Delivery
You will play a key role in ensuring the smooth day-to-day operation of our services.
Responsibilities will include:
Acting as the first point of contact for operational staff queries.
Supporting effective communication between frontline teams and senior management.
Monitoring staffing levels, absence and sickness trends.
Coordinating resources to ensure services remain fully operational.
Supporting workforce planning and service resilience.
Contributing to business continuity arrangements.
Overseeing Facilities and Community Delivery Locations
Our services are delivered from multiple locations across the borough and it's essential that every setting is safe, professional and welcoming.
Responsibilities will include:
Coordinating office and outreach delivery locations.
Maintaining high standards of health and safety.
Supporting facilities and premises management activities.
Liaising with suppliers, contractors and external partners where required.
Ensuring staff have the resources and environments they need to deliver services effectively.
About You
We're looking for someone who can confidently lead people, manage performance and maintain oversight of multiple projects and priorities.
You will be:
An experienced manager with a proven ability to lead and motivate teams.
Highly organised and able to manage competing demands.
Comfortable analysing performance information and identifying emerging trends.
Skilled at building positive working relationships.
Confident in handling difficult conversations and performance issues.
Proactive, resilient and solutions-focused.
Able to balance attention to detail with a focus on the bigger picture.
Committed to delivering excellent services and positive outcomes.
Essential Experience
Staff supervision and line management.
Performance management and staff development.
Project, contract or service delivery oversight.
Monitoring targets, KPIs and organisational performance.
Producing management reports and analysing performance data.
Coordinating operational activity across teams or services.
Desirable Experience
Working within the advice, charity, public or voluntary sector.
Knowledge of funded projects and commissioned services.
Experience supporting multi-site service delivery.
Understanding of quality standards, compliance and service improvement frameworks.
Why Join Us?
This is a unique opportunity to shape a newly created management role and make a significant contribution to the future success of Citizens Advice Doncaster Borough.
You'll have the opportunity to:
Influence how services are delivered across the organisation.
Lead and develop talented teams.
Drive improvements and innovation.
Support the successful delivery of important community projects.
Work as part of an ambitious and supportive leadership team.
Make a genuine difference to the lives of local people.
About Citizens Advice Doncaster Borough
Citizens Advice Doncaster Borough provides free, confidential, impartial and independent advice to thousands of people each year. Through a range of funded services and community partnerships, we help people overcome challenges, improve their financial wellbeing and find a way forward. Our work continues to grow, and we're committed to delivering accessible, high-quality services that meet the changing needs of local communities
Citizens Advice Doncaster Borough values diversity, promotes equality and challenges discrimination. We welcome applications from all sections of the community.