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CASPA, Bromley (Hybrid)
£32,396.0 - £37,710.4 per year (pro rata)
Posted 3 days ago
Charity Tax Group, Remote
£45,000 - £48,000 (£75,000 - £80,000 0.6 FTE)
Posted 3 days ago
The Rivers Trust, Remote
£75,000 per year
The Rivers Trust is a leading environmental charity and we are seeking an experienced Finance Director to join our team of nearly 100 staff.
Posted 3 days ago
The Royal College of Ophthalmologists, NW1, London (Hybrid)
£44,727 per year
Seeking a motivated individual to join our Examinations department to support the delivery of world-class assessments.
Posted 3 days ago
Closing in 4 days
Clean Air Fund, London (On-site)
£42,840 per year - Depending on location, see advert for details
The Clean Air Fund is looking to recruit a Senior Analyst to join their team in London, Delhi or Accra
Posted 3 days ago
You Make It, London (Hybrid)
£38,000 per year
We're looking for a Brand Partnership Manager to develop innovative strategies & build on incredible existing partnerships inc Nike Jordan
Posted 3 days ago
Closing in 5 days
Southwark Cathedral, London (On-site)
£50,000 per year
Southwark Cathedral is looking for an experienced safeguarding professional to become part of their community.
Posted 3 days ago
Closing in 7 days
Single Homeless Project, London (On-site)
Starting at £28,953.79 and rising incrementally to £31,101.42 per annum
Play a pivotal role in transforming the lives of women who have experienced violence against women and girls (VAWG).
Posted 3 days ago
Closing in 4 days
Save the Children, Farringdon (Hybrid)
£50,100 - £56,400 pa + excellent benefits
Posted 3 days ago
Page 16 of 70
Enfield, Greater London (On-site) 7.95 miles
£14,975 - £15808 (Actual) (SP32-34) depending on experience.
Part-time (14 hours per week (2 days per week))
Permanent
Job description

Location: Based in Vincent House. Hybrid working available after the initial qualifying probation period.

Purpose of the job: To provide benefits advice and casework service to clients within our community.

About the role

Citizens Advice Enfield is a busy service helping around 6,000 clients a year to solve around 25,000 problems. We are open 5 days a week and currently operate a telephone adviceline triage service from 10am to 4pm Monday to Friday.

Our priority commissioned areas are Benefits, Debt and Housing and we have a small team of caseworkers for each. Appointments are booked through a combination of self-referral via the adviceline and referrals from funded partners.

Role Description

The purpose of the role is to work with the Head of Service and Quality, Project Manager and the Trainer to ensure smooth running of the day-to-day service and to mentor and support paid advice staff and volunteers to maintain national Citizens Advice standards.

This will involve:

  • Supervising advice and gateway/triage sessions and caseworkers
  • Supporting the delivery of the training and development plan along with the rest of the team
  • Providing mentoring and support to caseworkers, advisers and adviceline Team members (gateway/triage volunteers) as required by the Service and Quality Manager and in line with the needs of the overall service

Citizens Advice Enfield is a great place to work – with a friendly and supportive team. 

What we give our staff

We offer a range of employee benefits including:

  • 30 days annual leave (FTE).
  • An employer matched pension contribution currently at 4%
  • Access to Telus, an Employee Assistance Scheme which offers help and support with mental, financial, physical and emotional well-being.
  • Opportunity for hybrid working following completion of probationary period.

Citizens Advice Enfield is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Posted by
Citizens Advice Enfield View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 11 September 2025
Closing date: 25 September 2025 at 23:30
Tags: Advice / Information, Social Care / Development, Advocacy, Social / Support Work