Jobs in welwyn garden city

About Us

As a global movement of over ten million people, Amnesty International is the world’s largest grassroots human rights organisation and we have been defending human rights for over 60 years. Amnesty International UK (AIUK) is an important part of this powerful global movement, working with over 200,000 members, activists, and supporters in the UK to uphold human rights domestically and across the world.

We investigate and expose abuses, campaign with and mobilise the media and the public, fight through legal action, and work directly with policymakers at the most senior levels to protect and enhance respect for human rights across the world.

The Role

At a crucial time for our organisation, we are looking for our new Director of Mass-Market Fundraising.

As our Director of Mass-Market Fundraising for AIUK you will be a successful senior mass-market fundraising leader, who will lead our mass-market fundraising directorate to significantly improve mass-market fundraising performance and delivery here in the UK, and so strengthen AIUK’s ability to defend human rights in an even more challenging world.

We are looking for an experienced and strategic leader to lead our mass-market fundraising directorate – encompassing individual giving, community, social giving and retail, and be a part of the organisation’s overall most senior management team (the SMT).

You will be a forward thinking and commercially astute leader who can inspire and motivate a multi-disciplinary team but is not afraid to get directly involved in delivery or to challenge people, to help us improve our mass-market fundraising performance.

We are committed to being a diverse and inclusive organisation and wider movement and our leadership needs to reflect this. We welcome applications from everyone and particularly encourage applications from people from an ethnic minority background, older people, trans and non-binary people, and people with a disability to help us achieve the strength that diversity delivers, especially at senior grades.

As the Head of Academic Services, you will be responsible for overseeing all aspects of the academic department, ensuring smooth operations and fostering an effective, positive learning environment. This role involves direct line management of the Academic Services and Student Services team as well as collaborating with the other departments to uphold academic and company standards. Reporting to Senior Management, you’ll play a crucial role in formulating reports, monitoring performance metrics, implementing and overseeing academic policies to achieve our objectives.

This is a senior role within the organisation and the successful candidate will be a leading member of the leadership team. The role will require previous experience in a comparable management position in an academic setting, with extensive knowledge of Higher Education regulatory frameworks, policies and procedures.

The Head of Academic Services is responsible for managing, developing and strengthening Fourth Monkey’s academic and student support services, quality assurance and enhancement.

The Head of Academic Services acts as the expert in academic standards, oversight, programme management, student services and academic quality & compliance for the organisation and as such undertakes a senior responsibility within the smooth operational and administrative management of the organisations day to day operations.

This role is about driving student success. 

International Medical Corps (UK) is an international humanitarian non-governmental organisation (NGO) with its headquarters in London. IMC UK was incorporated as a company limited by guarantee in England and Wales on July 2, 2002, and registered as a charitable organisation with the Charity Commission on September 19, 2002. Activities commenced on November 1, 2002. IMC UK’s mission is to provide humanitarian assistance, healthcare and training to communities affected by disasters, conflict, and poverty, so they can return to self-reliance. The Charity is an independent affiliate of International Medical Corps, a US-registered non-profit organisation that shares the same mission, and International Medical Corps Croatia, an association registered in Croatia

JOB SUMMARY:

 To deputise for IMC UK Director of Finance and work closely with budget holders and counterparts in Split and LA to provide 'real time' support and analysis, that will assist budget holders and IMC UK in decision-making.

Manage the day to day financial activities of International Medical Corps UK with specific focus on financial management, budgeting and corporate financial planning, and ensuring that the finance team is achieving expected deliverables timely and accurately. 

MAIN TASKS AND RESPONSIBILITIES

Financial Planning

1. Active participation in drafting IMC UK annual budget for board of Trustees approval.

2. Monthly Updates of Rolling Forecast of IMC UK corporate costs. As the responsible finance officer train and regularly collaborate with Budget Managers to ensure that corporate forecasts are accurate, relevant and reliable by ensuring that; b), to confirm that:

2.1.  Staff cost projections – work in collaboration with HR team to ensure that IMC UK staff projections include  hire plans, transfer plans, allocation plans, field deployment, terminations, promotions etc.

2.2 HQ Non Labour Cost Projections – monthly review and cost projections should be updated to reflect IMC UK’s latest plans; For example, Travel budgets should be updated if no travel has taken place during the month and not likely to happen in next 2 months. Professional fees - are there valid consultancy agreements in place or is it still in the pipeline and the lag should be built into.

2.3. Provide SFD with latest IMC UK corporate expenditure position with the following details:

 - Movement on IMC UK costs vs IMC costs

 - Breakdown of fixed costs vs variable costs under IMC UK pipeline

 - New positions projected and salary costs allocations;

 - Service fee analysis by departments and seek explanations on movements from HQ teams of IMC UK affiliates;

 - Work with SFD to ensure IMC UK SMT approval on service fees is obtained;

Financial Control

3. Bookkeeping. Ensure that accounts payable, accounts receivable, bank & general ledger modules are maintained timely & accurately. Ensure that the following are available on file:

3.1. Monthly reconciliation of  payroll data,

3.2. Reconciliation of other control accounts including payroll, accruals, prepayment;

4. Internal Control & Regulations.  Ensure that all relevant procedures are maintained in relation  to a) Procurement process, b) Financial procedures & approvals, c) Sanctions checks d) HMRC Tax - Payroll, Dispensation & VAT tax issues and e) Pensions are adhered to.

4.1. Finance manager shall prepare, plan and deliver training to all relevant staff members on IMC UK's financial,  approval  and allocation processes.

4.2. Maintain an exceptions register with incidences where the proper procedures have not been observed.

5. Banking & Cash Projections. To monitor and update the Finance Director on

5.1 IMC UK banking and sanctions compliance requirements are updated and adhered to;

5.2 IMC UK Cash requirements projections are updated on a monthly basis on the last day of the month;

5.3 intercompany settlements are reviewed and undertaken on a timely manner

5.4  Summary of bank charges by IMC UK bankers are monitored  on a regular basis;

6. FOREX.

6.1.  Work with finance team to ensure that funds in other currencies are transferred into IMC UK functional currency – USD on an urgent basis. 

6.2 liaise with IMC UK bankers to offer effective solutions for transfers to sanctioned countries;

7. Payroll. 

7.1 Staff Cost projections.  Proactively work with HR, to provide input on cost implications for new hires; and update IMC UK’s financial projections systems with cost projections on all changes including  salary changes, increment implementation, benefits and deductions, vacation leaves pay, off-boarding of employees, and pension management.

7.2.  Posting monthly payroll costs to the ledgers.

7.3. Regular monthly payroll reconciliation with differences shared with SFD.

8. Pensions.  –

8.1 Effectively manage IMC UK Pensions Plan contributions in collaboration with HR. 

8.2 Ensure  appropriate and timely pensions contributions are made to pension provider. 

9. Public Donations – with collaboration with the Fundraising team, ensure accurate classifications and coding of restricted & unrestricted funds received;  For new appeals request for finance codes from IMC Finance team.

Financial Reporting

10. Monthly SMT report.  Produce by set date with analysis on income projections, expenditure projections, corporate cost breakdown, donor payments receivables, donor disallowed costs, intercompany balances and variance analysis and clarifications from relevant teams.  The following reports are reviewed to prepare the monthly reports:

• Summary pipeline report

• Shortfall Reports

• DR GR Reports

• Summary of cash inflow in IMC UK bank accounts fortnightly;

• Intercompany balance

• Services fees

11. Quarterly Management Accounts.  Produce within set timeline for board distribution following FD review. The Quarterly Management Account should be accompanied with the following details:

11.1. Valid variance analysis with input from operations and International Finance team

11.2. Detailed breakdown of unrestricted funds received and sources and updated unrestricted income projection;

11.3. Summary of key events affecting the figures reported;

12. Assets –

12.1 Regular update of IMC UK Asset list and annual update to IMC UK asset list with obsolete items;

12.2 VfM is achieved through competitive bidding process

Statutory Audit

13. Provide active support and planning in annual statutory audit undertaken on the company accounts, including:

13.1 assist with drafting of the financial statements for audit;

13.2 analysing and reconciling the underlying reports for the audit preparations;

13.3 Create audit file with back-up transaction details;

1. 13.4 Liaise with other corporate offices to provide inputs;

Perform other duties and responsibilities as assigned by manager. Please note that the duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive. This job description is subject to review to ensure that it reflects the strategic direction requirements of International Medical Corps UK.

MINIMUM QUALIFICATIONS

• A recognized Accountancy qualification and/or related degree including a detailed technical knowledge of UK Financial legislation.

• Experience managing all aspects of financial statements from month end close to preparing financial statements / annual accounts and presentations for boards in a corporate headquarters environment

• Experience of working in the non-governmental sector at HQ level a plus Proven ability to lead, manage, motivate and develop a team; 

• Experience of working in a similar multi- HQ set-up an advantage.

• Ability to actively influence day to day decisions, shaping strategy and the direction of the business

• Ability to demonstrate initiative, be proactive and offer a solution-oriented approach

• Self-motivated, positive attitude, flexible and adaptable to the needs of team and organisations

• Proven track record of change management and influencing the organization

• Ability and willingness to undertake routine administrative tasks

• Ability to develop effective working relationships at all levels internally and externally

• Excellent attention to detail and ability to meet deadlines using multiple accounting software platforms

• Strong analytical skills and a commercial outlook

• Ability to prioritise work, meet deadlines and work calmly under pressure

• Accounting for payroll and pensions experience

• Ability to travel on business trip if required

This role plays a crucial part in our student journey, focusing on direct and UCAS application processes; liaising with our validating partner, Falmouth University; onboarding students; organising
induction; and providing admissions reports to senior management. The Admissions & Outreach Coordinator will also work closely with our Access & Participation team to track applications from both our Further Education and industry partners, whilst coordinating the programming of our extensive
access and participation programmes supporting our Ambassador team.
The ideal candidate will have excellent communication, administrative and organisational skills. An interest in performing arts is beneficial.
This role is about supporting equitable access to Higher Education.

Local Quality Manager - National Youth Agency
 

The National Youth Agency is looking for a new Local Quality Manager to join our Youth Work Innovation & Development Team.
 
Contract: 12 months fixed term
Hours: Full-time - 37 hours per week
Salary: £44,473 per annum
Remote: This role is homebased (within the UK) with occasional travel for staff residentials and other events.
 
What we do
 
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
 
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
 
About the Role
 
Responsibilities will include:

• Lead delivery of key Local Offer programmes, such as our successful Peer Review and Peer Network Programme, which are designed to support Local Authorities and organisations in meeting the needs of young people and in the case of Local Authorities meet their Statutory Duty (section 507B).
• Manage the delivery of traded services relating to Quality Standards and Organisational Development.
• Manage and regularly update both existing and new online resources related to Quality Standards, ensuring consistency and standardisation across all materials.
• Collaborate with the National Curriculum and Learning Manager to influence the youth work curriculum and share learning and insight from programmes
• Work collaboratively with the Youth Investment Fund Programme Manager to inform and develop Quality Standards.
• Work with Local Policy & Partnerships Manager and the NYA Knowledge Team to develop sector insights and to share learning and knowledge across NYA teams and the youth work sector.
• Collaborate with Local Authorities and partner organisations to promote awareness and encourage participation in NYA programmes and Quality Standards.
• Utilise NYA tools, including Customer Relationship Management (CRM) and Project Management systems, to generate timely and relevant performance and financial reports that support informed decision making and effective programme delivery. Experience of using project management platform (or similar) would be an advantage.
• Provide line-management and support to peers and officers as required.

 
Our ideal Local Quality Improvement Manager should have the following:

• Extensive experience working directly with young people across diverse settings, demonstrating a deep understanding of youth development and engagement.
• Demonstrated expertise managing youth work programmes and improving practice standards, including within Local Authority contexts.
• Proven experience in assessing youth work against established standards and implementing quality assurance processes for effective management, delivery, and evaluation.
• Comprehensive knowledge and experience in embedding best practices in youth voice, participation, and leadership within services and programmes.
• Strong understanding of the current challenges facing Local Authorities and youth sector organisations, and the implications for young people’s needs and service delivery.
• Ability to analyse complex organisational and Local Authority structures, reflect critically, and articulate clear recommendations for improvement and recognition of effective practice.
• Excellent organisational and leadership skills, with experience supporting and managing peers and officers in a collaborative environment.
• Strong interpersonal skills with the ability to motivate teams and work effectively with partners and stakeholders.
• Proven experience in project management, with a proactive, self-starting approach and a strong focus on solutions and outcomes.
• Resilient, flexible, and ambitious, with the ability to manage multiple priorities, work under pressure, and maintain high standards.
• Willingness and ability to work flexible hours, including evenings and weekends as required.
• High level of accuracy and attention to detail in all aspects of work.
• Confident in using modern Customer Relationship Management (CRM) systems, project management tools, and online learning platforms. Experience of using project management platform (or similar) would be an advantage.

 
Please refer to our Candidate Pack for more information on the role and the requirements.
 
Why Work for NYA?
 
NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
 
NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
 
A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
 
NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
 
We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via with unlimited specialist support available to all NYA employees.
 
How to Apply:
 
Please download our applicant pack to find out more about the role and requirements.
 
To apply, please submit the following via our online application platform by 11:59pm on Friday 18th July 2025:
 
A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
 
A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.
 
We will request data for our EEDI monitoring purposes, providing this is optional.
 
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
 
The National Youth Agency is an equal opportunities employer.
 
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
 
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
 
More about us
 
Discover more about the National Youth Agency and our work on our website.
 
Youth Work changes lives.
 
Which is why we’re committed to ensuring that as many young people as possible get to benefit from the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.
 
We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.
 
REF-222460

Local Quality Advisor - National Youth Agency

The National Youth Agency is looking for a new Local Quality Advisor to join our Youth Work Innovation & Development Team.
 
Contract: Permanent
Hours: Full-time - 37 hours per week
Salary: £37,826 per annum
Remote: This role is homebased (within the UK) with occasional travel for staff residentials and other events.
 
What we do
 
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
 
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
 
About the Role
 
Responsibilities will include:

• Support the Local Quality and Improvement Manager in delivering key Local Offer programmes, such as the Peer Review and Peer Network Programme, helping Local Authorities and organisations meet the needs of young people and fulfil their Statutory Duty (Section 507B).
• Assist in the coordination and delivery of traded services related to Quality Standards and Organisational Development, ensuring high-quality support for partners.
• Contribute to the development, quality assurance, and standardisation of NYA resources related to Quality Standards, working collaboratively across NYA teams.
• Promote NYA standards and resources to the sector, offering support and training to encourage adoption and effective use.
• Identify and deliver support to non-commercial requests, including those from VCSE organisations and Town and Parish Councils seeking information, advice, and guidance.
• Engage with the Local Policy & Partnerships Manager and the NYA Knowledge Team to gather and share sector insights, promoting knowledge exchange across NYA teams and the wider youth work sector.
• Support collaboration with Local Authorities and partner organisations to raise awareness of NYA programmes and encourage engagement with Quality Standards.
• Utilise NYA tools, including CRM and Project Management systems, to help generate timely and relevant performance and financial reports that inform decision-making and support effective programme delivery.

 
Our ideal Local Quality Advisor should have the following:

• Demonstrated experience supporting the delivery of programmes or projects within the youth work, education, or voluntary sector.
• Strong understanding of youth work principles and the statutory duties of Local Authorities (particularly Section 507B).
• Ability to work collaboratively with a range of stakeholders, including Local Authorities, partner organisations, and internal teams.
• Excellent organisational and project management skills, with the ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills, with the ability to contribute to the development of resources and reports.
• High attention to detail and accuracy in all aspects of work.
• Strong time management skills and the ability to work independently and collaboratively in a fast-paced environment.
• Competence in using digital tools such as Customer Relationship Management (CRM) systems and project management platforms. Experience of using project management platform (or similar) would be an advantage
• A proactive, flexible, and agile approach to working across multiple programmes, including attending events and responding to time-sensitive deadlines.
• Willingness to learn, adapt, and grow in a dynamic and evolving organisation.

 
Please refer to our Candidate Pack for more information on the role and the requirements.
 
Why Work for NYA?
 
NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
 
NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
 
A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
 
NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
 
We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via with unlimited specialist support available to all NYA employees.
 
How to Apply:
 
Please download our applicant pack to find out more about the role and requirements
 
To apply, please submit the following via our online application platform by 11:59pm on Friday 18th July 2025:
 
A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
 
A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.
 
We will request data for our EEDI monitoring purposes, providing this is optional.
 
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
 
The National Youth Agency is an equal opportunities employer.
 
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
 
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
 
More about us
 
Discover more about the National Youth Agency and our work on our website.
 
Youth Work changes lives
 
Which is why we’re committed to ensuring that as many young people as possible get to benefit from the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.
 
We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.
 
REF-222459

Glasspool Charity Trust

Chief Executive Salary £75,000 + benefits

Glasspool is a UK-wide grant funder, established in 1939 with a permanent endowment from Richard Louveteau Glasspool, a Hertfordshire businessman and philanthropist. He experienced financial hardship as a young man, but when his income became more than enough to meet his personal needs, he started to provide financial support to individuals. He died in 1949, aged 65, but his legacy lives on in the Glasspool Charity Trust.

The charity was named the Association of Charitable Organisations (ACO) Charity of the Year in 2024 in recognition of our courageous and transformative approach to grant-making. 

Background is less important than experience and personal qualities. The ideal candidate will:

Strategy:

· Ability to combine a commercial, entrepreneurial capability to identify and deliver growth

· A proven track record of turning a collective strategic vision into reality.

· Be intellectually curious and agile and an empathy with the culture and focus for future activities

Governance and Compliance:

· An understanding of the statutory, voluntary, and community sectors, along with the complexities of the environment in which Glasspool operates.

· Knowledge of effectively supporting charity trustees and boards to carry out their duties and responsibilities

· Commitment to equity, diversity and inclusion  

Administration:

· Sound financial management  

· Excellent administrative skills

· Knowledge and experience of using IT to enhance operational efficiency and effectiveness

 

Staff Management and Development: 

· Experience of managing a small staff team

· As a leader, demonstrate a thoughtful, collaborative and engaging approach, to build on the strong existing culture.

External Relationships and Communication

· Experience of collaborative working, income generation and communications

· Demonstrate a track record of successful networking skills at a senior level

· To be the primary spokesperson for Glasspool

HOW TO APPLY

Please download further details of the position from our website:

For an informal confidential discussion call Richard Evans

Apply online with a full curriculum vitae detailing your skills and experience together with a maximum two-page Personal Statement clearly outlining your motivation to undertake the role and how you meet the competencies required for the position as stated in the Candidate Profile.

Closing date for applications: 16 July 2025

Long List interviews: 18 July – 30 July 2025

Final Panel Interviews: 18 & 19 August 2025

To find out more visit:                                  Glasspool Charity Trust website

Job description

Job Purpose

To manage and develop the home from hospital settle service in the hospitals that you are responsible for, to support timely and successful patient discharges from hospital and prevent re-admissions.  You will work in collaboration with hospital teams and community teams to lead and manage your team to support the smooth transition from hospital to home for service users.  The service works with people for time limited support (usually up to 6 weeks) to adjust and settle back in their homes, and to prevent readmission into hospital. 

Key Tasks

• Work in partnership with the hospitals and other health and social care professionals to coordinate safe and timely discharges for referred clients.  This involves attending meetings with hospital personnel including Discharge Co-ordinators and Ward Managers to discuss discharges and plan who and how individuals will be supported as appropriate. 
• Manage a team working across two hospitals and ensuring the service is available between the contracted hours.
• Work collaboratively with other agencies providing support services.
• Conduct initial assessments of people referred to the services as necessary.
• Plan and develop person centred interventions to provide short term support for people after hospital discharge.
• Work with GPs as appropriate in identifying and supporting patients to reduce unnecessary hospital admissions.
• Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital.
• Support the hospitals with delayed transfer of care (DTOC).
• Coordinate and monitor the caseload of referrals allocated to team members to ensure a fair and manageable distribution of work.
• Rota planning to ensure staff flexibility and availability, enabling planned rosters that best suit both hospital and patient needs.
• Develop your team which includes; supervision, appraisal, planning of continued professional development opportunities and training needs.
• Conduct regular management audits to ensure a consistent way of working and identify development and training needs in the team or individual.
• Develop and deliver a flexible service that can respond to peaks and troughs in demand.
• Ensure the service is meeting key performance indicators, and identify any concerns e.g. demand for the service exceeding the levels in the contract and taking proactive action to address this.
• Monitor performance of the services against KPIs and produce reports to demonstrate performance.
• Deliver front-line services when needed, e.g. sickness or staff shortages.  This is by exception rather than you regularly doing support work.
• Manage the budget, sign-off expenses, and ensure the project is delivered to budget, liaising with the Finance Department as necessary.
• Support the directorate with generating funding e.g. being actively involved in consultation of possible projects, providing activity data, opportunity spotting, and/or supporting the production of tenders.
• Occasionally provide weekend on call cover for the services you manage, and other hospital settle services provided by AUKEL.

Administration

• Lead on contract reporting, this includes quarterly annual and ad hoc reports
• Carry out annual customer service surveys.
• Maintain electronic records of referrals and interventions to assess service impact, support local improvements, and report on KPIs
• Meet and produce reports as required by the Head of Service.
• Ensure patient records are regularly updated through AUKEL database, and support staff to complete their administration via training etc.
• Work with the Communications team and the Head of Service, market and promote the service.
• Build and circulate a resource pack for the wider AUKEL team to generate referrals between services delivered by the charity.

 Quality

• Be familiar with and implement AUKEL policies and procedures.
• Ensure the service is delivered in accordance with Care Quality Commission principles.
• Ensure a cycle of continuous improvement by taking a “lessons learnt” review approach.
• Ensure that the requirements of the contract specification for the services are met.
• Ensure integration with other AUKEL projects, and service users are referred/sign-posted to appropriate support services available to them.
• Respond to safeguarding or other concerns and take appropriate reporting and management action.
• Lead on recruitment of staff for your team, and support others at AUKEL.

 Liaison

• Represent AUKEL and participate in appropriate external meetings and events and remain aware of local, regional and national issues affecting AUKEL clients.
• Develop external relationships with stakeholders, and build positive connections with health and social care partners
• Attend contract management meetings with commissioners alongside the Head of Hospital and Home Services.

General

• Meet regularly with line manager for support, supervision and appraisal.
• Attend team and staff meetings, (and other meetings) as required.
• Complete any training required to fulfil the post.
• Carry out the duties of the post in accordance with AUKEL’s policies and procedures including Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults, Safeguarding, and Care Quality Commission (CQC) guidelines.
• Other duties which are consistent and commensurate with the responsibilities of the post and the needs and development of the Hospital Home and Settle Service.

 Functional Links

• The Home and Settle Manager is line managed by the Head of Hospital and Home Services
• The Home and Settle Manager line manages:
  • Project Officers
  • Discharge and Settle Workers
  • Volunteers
• Close working is required with Age UK East London Finance Team
• Close working with Information, Advice, Advocacy & Befriending Services
• Handyperson services
• Close working with Age UK East London Community Services
• Close working with other take home and settle services across east London

Person Specification

Experience

Essential

• Minimum of 2 years’ experience of people management including line management and team leadership.
• Minimum of 2 years’ experience of delivering services within a health or care setting at a level reflecting the responsibilities of the post.
• Of project recording and reporting to funders.
• Of leading service development and improvement and managing the change process.

Desirable

• Experience of working with older people
• Experience of working within a hospital discharge setting.
• NVQ Level 2 Health & Social Care or Care Certificate

Knowledge & Understanding

Essential

• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner. 
• Understanding of NHS hospital discharge procedures.
• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers. 
• Understand of and commitment to equity, diversity, inclusion and dignity

Desirable

• Knowledge and understanding of NHS England legislation regarding Avoiding Unplanned Admission Care Plans.
• Knowledge of project financial budgeting
• Knowledge of CQC fundamental standards
• Understanding of impact on the Mental Capacity Act 2005 & Liberty Protection Safeguards 2020 within the hospital setting

Skills/Attributes

Essential

• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Good planning and organisational skills
• Ability to work calmly under pressure.
• Intermediate IT skills
• Data analysis skills

Desirable

• Ability to speak one or more community languages

Additional Requirements

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
• Flexibility in working hours to meet organisational needs
• The post holder will work with standard Office365 server-based computer system
• Occasional weekend and evening working may be required

About The Hospice Lottery Partnership:

Established in 1997, The Hospice Lottery Partnership is a not-for-profit social enterprise dedicated to raising vital funds for our partner charities through a weekly lottery and seasonal Superdraw Raffles. Our mission is to support charities that provide essential care to communities, with 58% of our income last year directly benefiting our partners. By participating, our supporters not only have the chance to win significant prizes but also make a meaningful difference to many patients and their families.

The Role:

We are seeking a dynamic and strategic Head of Sales and Business Development to lead our growth and impact. This pivotal role demands a blend of strategic vision, interpersonal finesse, analytical expertise, and leadership to drive revenue, expand our lottery’s reach, and enhance supporter engagement. You will forge impactful partnerships, develop innovative sales and marketing strategies, and lead a dedicated team while ensuring compliance and stakeholder satisfaction to meet ambitious financial targets.

Key Responsibilities

• Develop and implement innovative sales and marketing strategies to grow lottery participation.
• Build and maintain strategic partnerships to enhance fundraising efforts.
• Lead, motivate, and develop the sales, marketing and business development team.
• Analyse data to derive actionable insights for optimising performance.
• Ensure compliance with regulations and maintain strong relationships with stakeholders.

Person Specification:

Essential Criteria:

• 5+ years of experience in business development, fundraising, or sales.
• Proven track record of achieving revenue targets and building strategic partnerships.
• Exceptional leadership, communication, and negotiation skills.
• Strong analytical skills with the ability to derive actionable insights from data.

Please see attachments for further details on Person Specification 

The role is Office based but will consider Hybrid Working Requests upon successful completin of Probation.

The HR and Operations Manager plays a pivotal role in ensuring the effective and efficient functioning of the London Irish Centre’s (LIC) internal operations, with strategic oversight of all HR functions, organisational policies, facilities management, and volunteer coordination.

This key position supports a positive and inclusive workplace culture, embedding best practice, staff wellbeing, and continuous improvement across the organisation. With a focus on both people and operations, the role is central to developing our growing team and delivering well-managed operations that collectively advances LIC’s strategic goals.

 About You

• You are a professional and enthusiastic HR and Operations practitioner with experience spanning people management and day-to-day organisational operations. 

• You have a strong track record of developing, motivating, and supporting both staff and volunteers. 

• You have the ability to manage a wide range of operations - including health and safety, policy, compliance, quality, governance, contracts, and contractor oversight - to support service delivery across the Centre’s diverse functions. 

• You are experienced in building and maintaining effective organisational systems. 

• You demonstrate outstanding communication skills, attention to detail, and discretion, and you excel at managing a varied workload with competing priorities and tight deadlines. 

• You are highly organised and thrive in dynamic environments where flexibility, initiative, and sound judgment are essential. 

• You are committed to fostering a welcoming and inclusive culture; You are proactive and comfortable working independently, while also able to build strong, collaborative relationships across all levels of the organisation. 

 

Key areas of responsibility

• Lead the day-to-day HR function providing support to staff across all areas of HR.

• Ensure HR policies are reviewed and updated to ensure compliance with employment laws, regulations and best practice. Develop new policies that are fit for purpose, legally compliant, and embedded within the team.

• Update, maintain and develop employee handbook, HR templates, processes, and systems to support the delivery of an effective HR function.

• Manage HR systems ensuring all records are maintained accurately and comply with GDPR.

• Oversee all recruitment processes.

• Oversee the entire employee lifecycle - from induction to exit - while implementing talent retention strategies, performance management systems, and succession planning.

• Oversee organisational volunteer management, ensuring compliance with policies and alignment with strategic objectives 

• Coach and advise line managers on people issues withing their teams from probation to sickness absence to performance.

• Manage grievances and disciplinary actions in accordance with policy.

• Lead on delivery of annual training plan and annual appraisal process. 

• Oversee day-to-day office management to ensure a warm, inclusive, and safe working environment. 

• Ensure health and safety, compliance, and quality standards are consistently upheld across all HR and operational practices, fostering a safe, legally sound, and high-performing work environment. 

• Manage outsourced IT contracts and service level agreements, overseeing IT and communications providers - including VOIP systems - while coordinating support and resolving issues as needed. 

• Oversee office supplies, contracts, and supplier relationships, ensuring cost-effective and efficient operations. 

• Responsible for governance and compliance matters, providing comprehensive board support, and managing company secretarial duties, including filings and updates with Companies House and the Charities Commission. 

• Oversee and manage operational expenditures to ensure alignment with the allocated budget, while identifying opportunities for cost efficiencies.

This job description is a guide to the nature of the work required of the HR & Operations Manager. It is not wholly comprehensive or restrictive and may be reviewed as required.

Employee Benefits

· Enhanced annual leave - 26 days plus bank holidays (increase to 27 days after 5 years of service pro rata).

· Enhanced sick pay - 4 weeks of contractual hours on full pay after completion of probationary period pro rata *

· Enhanced maternity and adoption leave pay*

· Cycle to Work Scheme*

· Tech Scheme*

· Eyesight tests and contribution to corrective glasses*

· Jury Duty leave pay*

· Employee Assistance Programme.

· Complimentary tickets to select events.

· 50% discount on LIC education courses (subject to availability).

· 20% discount at the LIC shop and 10% discount at the LIC bar.

· Mindfulness app membership*

*Only available to staff on contracts of a minimum of 12 months

 LONDON IRISH CENTRE

OUR SIX CORE VALUES

At the London Irish Centre we strive to be:

1. Welcoming

2. Compassionate

3. Inclusive

4. Creative

5. Community-centred

6. Sustainable

 

The London Irish Centre is an equal opportunities employer. We actively encourage applications from diverse backgrounds, communities and industries, and are committed to equality and diversity within our workforce. Please note our offices have some barriers to access, which is one of the core missions that our redevelopment will overcome.

A little bit about the role 

Please note that applications for this role will close on Monday 07 July 2025 at 9am

The Curriculum Lead will play a leading role in developing and delivering Frontline’s Approach Social Work programme, a fast-track master’s in social work and our internal Consultant Social Worker programme. ​

​This role involves leading the design and implementation of curriculum content, as well as contributing to teaching, learning, and assessment—both academic and practice-based.​

You will support the delivery of high-quality teaching materials across various formats, including online and in-person sessions. A key part of the role is developing and supporting Practice Tutors and Consultant Social Workers. This includes running curriculum briefings, contributing to training resources, and ensuring quality and consistency in the materials and guidance provided.​

This is a dynamic and rewarding role suited to someone with a strong interest in social work education, a passion for teaching and learning, and a commitment to maintaining the innovation and excellence of our programmes.

Some key responsibilities include:

• Influencing and helping shape programme content including ensuring the implementation of evidence-based knowledge, skills and interventions with the aim of reducing risk to children.​
• Promoting and introducing evidence-informed methods of teaching and assessing social work practice with families – drawing on the expertise of others in social work.​
• Designing and delivering innovative teaching content across regions and digital platforms, at postgraduate level in line with good pedagogic practice, HEI standards and statutory guidelines.​
• Ensuring programmes remain compliant with professional standards and regulatory requirements.​

Please see the job pack for full role responsibilities

A little bit about you 

We are looking for a registered social worker with experience in teaching and learning, and an intellectual curiosity to challenge and develop their own ideas by keeping up to date with current research and evidence. The role will suit someone who is passionate about the development of social work practice, innovation and leadership who has a thought-through vision of what excellent social work looks like.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

Please let us know how we can make the recruitment process more accessible for you by emailing the People team (see job pack for contact information).

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

Visa sponsorship is not guaranteed.

At Peaceful Solutions, we believe in the power of retail to change lives. We’re on the lookout for an Area Manager to drive success across our vibrant charity shops in NW London. This is your chance to be at the heart of a purpose-driven retail team, supporting our mission to help the local community and generate unrestricted income to fund conflict resolution Services.

Hours: 40hrs per week over 5 days
Contract: Permanent full time 

Line Manager: CEO

Duties and responsibilities:

1.Lead and Develop Shop Teams

You’ll provide inspirational leadership to a team of Shop Managers and volunteers, supporting them to reach their full potential. This includes overseeing recruitment, training, regular one-to-one meetings, and performance management to ensure each shop team is motivated and high-performing.

2. Drive Sales and Maximise Profit

You will be responsible for achieving and exceeding income targets across multiple retail sites. By analysing performance data, reviewing pricing strategies, and identifying local opportunities, you’ll help each shop reach its full potential, delivering vital funds for the Centre for Peaceful Solutions (CPS).

3. Support and Deliver the Retail Strategy

Working closely with the CEO and Administrative Officer, you’ll play a key role in implementing our Retail Strategy and Business Plan. You’ll help shape the operational direction of our charity shops, ensuring consistency, innovation, and alignment with organisational goals.

4. Ensure Operational Excellence and Compliance

From shop floor standards to back-office processes, you’ll ensure that all shops adhere to charity policies, health and safety regulations, and industry best practices. You’ll also support Gift Aid performance, stock management, merchandising and customer service.

5.Build Relationships and Promote the Brand

You’ll act as an ambassador for Peaceful Solutions in the community, building positive relationships with local stakeholders and supporters. You’ll work to increase engagement, generate quality stock donations, and ensure our shops are seen as welcoming, professional and community-focused.

6. Provide Flexible Shop Cover and Support Growth

This field-based role requires flexibility across seven days. You’ll provide cover during staff absences and be involved in launching and supporting new shops as we expand across London

Person Specification:
We’re looking for someone who:
• Brings proven experience in retail management, with 3-5 years in a charity shop
• Is a confident people manager with a passion for coaching and motivating teams
• Thrives in a dynamic, field-based role
• Understands the power of community engagement and high-impact visual merchandising
• Is hands-on, proactive, and solution-focused
• A full clean driving licence and access to your own vehicle

Benefits:
• Salary £40,000 rising to £42,,500 after 3 months probationary period.
• A collaborative, supportive work culture
• Pension
• Company sick pay
• The satisfaction of knowing your work supports  The Centre for Peaceful Solutions in delivering a programme to provide conflict resolutions services.
Field-based across our shops in NW London (one shop in west London)

You’ll work closely with the Executive Director and Board of Trustees to lead strategicplanning, drive funding development, and support our governance, partnerships, andlong-term sustainability. This is a unique opportunity to help rebuild and future-proof avital grassroots charity at a time of transformation.

Role Purpose

The Strategic Development Officer will support the delivery of Kanlungan’snew strategic direction. You will help review and embed internal systems,contribute to funding and sustainability plans, and work alongsideleadership to ensure the organisation is equipped for long-term impact andaccountability.

Key Responsibilities

Strategic Planning & Governance

• Support the development, implementation, and monitoring of the new strategic plan
• Coordinate strategic planning workshops with staff, trustees, and community partners
• Strengthen organisational policies, systems, and reporting mechanisms
• Assist the Executive Director in preparing reports and briefings for the Board

Fundraising & Development

• Map and assess potential funders and grant opportunities aligned with Kanlungan’s
• mission
• Identify and test new income streams, including individual giving, corporate
• sponsorship, community fundraising, and service-based models
• Draft and support the submission of high-quality funding proposals and applications
• Develop and maintain internal tracking systems for grants, reporting deadlines, and
• deliverables
• Maintain strong relationships with funders and contribute to timely reporting and
• impact evaluation
• Contribute to building a long-term funding strategy that reduces overreliance on
• restricted grants and strengthens financial sustainability

Organisational Sustainability & Partnerships

• Contribute to developing Kanlungan’s Theory of Change and impact
• measurement framework
• Identify and support the co-design of partnerships, networks, and
• collaborative initiatives
• Assist in preparing communications to funders, partners, and supporters

Person Specification

Essential

• Demonstrated experience in strategic planning, programme development, or
• organisational development
• Experience writing funding applications and working with funders
• Strong project management and coordination skills
• Excellent communication, writing, and interpersonal abilities
• Understanding of racial justice, migrant rights, or grassroots organising

Desirable

• Knowledge of charity governance and compliance
• Familiarity with community-based or migrant-led organisations
• Experience working in culturally diverse and multilingual contexts