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Education For All Morocco, Remote
£25,000 - £29,000 per year
Opportunity for an experienced candidate: finance & operations coordinator for international education charity.
Posted today Apply Now
Lloyds Bank Foundation, Remote
£45,245 per annum (FTE)
The Lloyds Bank Foundation is seeking a Manager for the North East & Cumbria region to play a pivotal role in our evolving strategy.
Posted today
Sporting Equals, Coventry (Hybrid)
Circa £80,000 (dependent on experience) plus car allowance
We are looking for an experienced, values-driven CEO who combines strategic vision with hands-on delivery.
Posted 1 day ago
Closing in 4 days
Social Care Institute for Excellence, Remote
£29,544 per year (FTE), pro rata salary for 21 hours £17,726
Use your finance skills to drive real social change. Join SCIE and help power excellence across the social care sector.
Posted 1 day ago
Closing in 5 days
Charity People Ltd, Remote
Up to £45530 per annum
Posted 2 days ago Apply Now
Army Cadet Charitable Trust UK, Remote
£32,600 per year
This is a role in Army Cadet HQ responsible for the coordination, development and implementation of strategic policy across the Army Cadets.
Posted 2 days ago Apply Now
Closing in 6 days
Kinship, Remote
£26,500 per year
Join a team transforming lives of kinship carers in Staffordshire. This exciting role supports the launch of a new council-funded contract.
Posted 2 days ago Apply Now
International Mission To Jewish People, Oxfordshire (Hybrid)
Circa £55,000 plus excellent benefits, including 8% employer contribution pension and health plan
Posted 3 days ago
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Birmingham, West Midlands (Hybrid)
West Midlands
£35,000 p/a + benefits
Full-time
Contract (6 month Fixed Term Contract )
Job description

Are you an experienced Call Centre Leader who can lead and inspire? Can you embody our values, ensuring our customers feel at the heart of everything we do?

If so, you could be the Call Centre Sales Team Leader we are looking for.

About the role

As our Call Centre Sales Team Leader, you’ll lead, motivate and develop a high-performing team responsible for supporting the delivery of ambitious fundraising income targets and driving medical device sales (e.g., defibrillators).

Key responsibilities:

  • Stewardship Leadership: Implement plans to deliver a stewardship programme that engages, encourages and informs BHF supporters in respect of fundraising specifically in relation to Events. Identify and cultivate new fundraising opportunities and regular giving opportunities.
  • Medical Device Sales: Lead the team in promoting and selling medical devices (such as defibrillators) to both B2B and B2C customers, across multiple channels supporting both income generation and health impact.
  • People Management: Manage, motivate, and develop team members through regular 1:1s, appraisals, and professional development plans. Foster a culture of high performance, collaboration, and continuous improvement. Plan and allocate work to achieve objectives and service levels.
  • Relationship Management: Build and maintain strong relationships with donors, customers, suppliers, and internal stakeholders.
  • ​Reporting & Compliance: Produce regular reports on income, sales, and team performance. Ensure accurate data entry and management in CRM and sales systems. Maintain compliance with charity law, medical device regulations, and internal policies

We are looking to start someone in this role as soon as possible.

About you

As our ideal candidate, you have a background in fundraising or sales, ideally within the charity or healthcare sectors.

You are an inspirational leader who brings out the best in your team, motivating and supporting colleagues to continuously excel. Your natural ability to negotiate, communicate, and present ideas will play a pivotal role in nurturing relationships with supporters, customers, and partners. A high standard of IT literacy, especially with CRM and sales systems, will help you to analyse data and draw out actionable insights, driving our mission forward.

We’re looking for someone with a genuine passion for customer experience, who is results-driven, resilient, and adaptable. Your proactive, “can-do” attitude will not only foster team spirit but also inspire confidence and commitment in those around you.

If you’re eager to apply your expertise of customer/donor stewardship and are committed to developing others, this is the ideal role for you.

Working arrangements

This is a fixed contract for six months from start date. Start date is ASAP.

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our Birmingham Office (B37 7YE). This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

Currently, the team typically go into the office once a week on Wednesday. 

Working hours are between 09:00am – 07:00pm, subject to business needs. Normal working hours are 09:00am to 05:00pm - Monday to Friday with flexibility to work Saturdays and 11:00am - 07:00pm during peak event season. 

What we offer:

Want to see what makes this team so special? Watch our video to hear directly from our CSC colleagues and discover why this is such a rewarding place to grow your career: Customer Service Centre video link.

We offer our staff generous benefits, such as:

  • 30 days annual leave plus bank holidays.
  • Private medical insurance, dental health cover, and money towards gym membership.
  • Pension scheme with employer contribution up to 10%.
  • Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
  • Life assurance.
  • Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.

We care about the well-being of our employees through our Live Well. Work Well. Programme, which gives you activities, opportunities, and advice to help you live a healthy and happy life, both at home and at work. We embrace diversity and inclusion and encourage all our colleagues to be themselves.

Interview process:

Interviews for this role will take place in person at our Birmingham Office (B37 7YE) and are planned for 7 January 2026.

Posted by
British Heart Foundation View profile Organisation type Registered Charity Company size More than 1000

Our vision is a world free from the fear of heart and circulatory diseases.

British Heart Foundation logo Play
Posted on: 08 December 2025
Closing date: 21 December 2025 at 12:09
Tags: Fundraising, Retail / Sales, Customer Service, Customer support, Engagement / Outreach, Helpline