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Jobs in Wiltshire

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Top job
The Southmead Project, Southmead (Hybrid)
£48,000 p/a pro rata
We're seeking an experienced Head of Therapeutic Services to have the overall responsibility and oversight of the charity’s therapeutic work
Posted 1 day ago
Top job
NYAS, Remote
£39,000 with future progression to £44,500 per year
Experienced fundraising manager to lead income growth across trusts, corporates & individuals in a flexible, values-led charity role.
Posted 1 day ago
Top job
Cavernoma Alliance UK, Remote
£48,000 - £51,000 per year
Posted 1 day ago
Top job
Cord, Remote
£35,553 - £39,481 pro rata
We are looking for an experienced and proactive Trusts and Foundations Fundraiser to grow this vital area of income.
Posted 1 day ago Apply Now
Top job
Affinity Trust, Reading, Berkshire (On-site)
£16,579 per annum
We currently have a rare and exciting opportunity available for a Stock Controller and Administrator to join our team at the Garden Centre.
Posted 1 day ago
Rainbow Trust Children's Charity, Thatcham, Berkshire (Hybrid)
£24,000 pa + Company Car (with an approx. retail value of £23,000-26,000, taxable benefit in kind of £6-£8K) and other excellent benefits
Posted 1 day ago
Page 2 of 20
Thatcham (On-site)
Up to £26936 per annum
Full-time
Job description

SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as creating thousands of new affordable homes every year.

What is a Customer Service Advisor at SNG?

Our Customer Service Advisors are at the heart of what we do. The team is the first point of contact for our 200,000 customers. They count on us when they need support, and you will handle and solve their questions.

We have a Permanent opportunity to join our team in our Greenham Office. This role will be based on-site, and is not a hybrid role

The Role:

This role is in our alarm response centre operating a blue light service for our customers 24/7. As our Out of Hours Customer Service Advisor, you'll answer all incoming customer questions, and when needed make outgoing calls to customers.

You'll help with Housing, Repairs, Complaints, and other matters as needed, following Call Quality guidelines and aiming for resolution. Because of the shift times and transport links to Greenham, a full UK driving licence and your own transport is essential.

After training, you may need to work alone on night shifts to cover holidays or staff absence; escalation support is available 24/7.

Shifts: Monday to Thursday 10pm till 7.15am - 37 hours per week

What we look for:

  • People with great customer service skills who can listen well.
  • Our calls can be complex and difficult so you need to be resilient.
  • Good computer skills. You will use many systems while talking to our customers.
  • The skill to turn problems into solutions.
  • Empathy and a desire to help people.
  • The ability to connect and talk with colleagues across the business.
  • Many customers call about repairs, so knowing what can go wrong in a home is helpful.
  • We need people who stay calm and confident when helping with emergency calls.

Organisation
Sovereign Network Group View profile Organisation type Non Charity Employer Company size More than 1000
Posted on: 02 June 2026
Closing date: 16 June 2026 at 13:48
Job ref: JR362
Tags: Advice / Information