Junior Jobs
Job Title: Admin/Customer Services
Reports To: CEO
Main Purpose of Job
To ensure the smooth running of the sales floor and main office to offer a high-quality service to donators and customers.
Main Responsibilities
- Serving customers, dealing with enquiries, arranging delivery when necessary
- Processing cash, card and other customer payments
- Arranging for approved donations of furniture to be collected
- Handling product returns and payment refund requests
- Helping with movement, inventory and presentation of stock in the warehouse
- To assist in the movement of stock by road transport, including van driving.
- To assist and support new volunteers as directed. Ensure that volunteers understand the customer service standards that we aspire to as an organisation
- To follow all statutory Health and Safety requirements and those detailed in the organisation’s Health and Safety policy and risk assessments
- Work flexibly and to be prepared to contribute to all areas of work in the organisation
- Collect and share feedback from volunteers, work placement trainees, donors and customers with the CEO
- To undertake any other reasonable tasks as deemed necessary by the CEO
- To promote equal opportunities and value diversity in accordance with Statutory and Sofa’s Equal Opportunity and Diversity Policy
- To undertake any other duties as required by Sofa Trustees which are consistent with the aims and objectives of Sofa
Other Requirements
- Adhere to Sofa’s Health and Safety Policy
- Work flexibly throughout the week excluding Sundays
- Attend occasional meetings
Provide affordable household items, help volunteers get back into employment and save the environment by diverting tone of furniture from landfill
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Title: Kooth Engagement Lead
Reports to: Senior Kooth Engagement Lead
Direct Reports: N/A
Location: Hampshire, Isle of Wight and East Berkshire
Please note this role involves travel to schools and other engagements across the territory above. Our Engagement Leads work from home otherwise.
Kooth PLC is a digital mental health company committed to providing accessible mental health care for all, with a focus on children and young people in both the UK and the US. We aim to support the mental wellbeing of over 17 million people, boasting over twenty years of data and clinical excellence. We have been a trusted partner of the NHS and Local Authorities for over two decades, offering NICE-compliant services and holding a BACP accreditation. Kooth offers diverse access options, serving over 10.9 million people in the UK, providing immediate support without thresholds, referrals, or waiting lists, available 24/7.
With a workforce of 600 employees, Kooth emphasizes professional development and diversity and inclusion, boasting 70% women in management positions. We offer an opportunity to join a rapidly growing business with a genuine social purpose, aiming to support the mental wellbeing of over 17 million people.
Role Objective
To raise awareness and promote Kooth to children and young people (and/or Qwell to adults) by engaging with trusted referrers including schools, colleges, GPs, A&E, pharmacies, community groups, sports clubs and charities. This role involves weekly travel.
Main responsibilities:
Promote Kooth to young people in schools and colleges
- Maintain an up to date, comprehensive database of all secondary schools and FE/ Sixth Form colleges in contract area(s)
- Maintain an up to date, comprehensive database of all GP surgeries and medical centres in contract area(s)
- All new contacts including local service providers and voluntary organisations to be uploaded into Salesforce
- Prioritise engagement of at least the top 25% of all secondary schools and colleges that are the largest (no. of students) in contract areas
- Prioritise engagement of at least the top 25% of all secondary schools and colleges that are the most deprived (pupil premium)
- Take a strategic approach to diary management and planning outreach to maximise reach and engagement across whole contract area(s)
- Use monthly data to assess and evolve your approach to maximise effectiveness of your local engagement - for all age groups, localities and demographics
Inform and promote Kooth (and Qwell where applicable) to referrers
- Engage education, healthcare & local community professionals to encourage them to refer young people to Kooth (and for Qwell to use for themselves or refer adults)
- Embed Kooth across contract geographical area and demonstrate engagement with a breadth of different referrers
- Encourage parents/carers to tell their child about Kooth (and that Qwell is available for them where applicable)
- Demonstrate knowledge in the specific reasons why Kooth compliments referrer needs (our key ‘selling’ points) e.g.
- for education professionals: out of school mental health support, aligns with Ofsted assessment criteria, positive mental well being improves education outcomes, specific support for students around exams
- for healthcare professionals: reducing the 8am rush at GPs, taking the pressure off other care pathways and mental health waiting lists, NHS cost savings, supporting crisis step down, reduce A&E presentations, providing equity of access with our whole population service
- Build confidence and skills in presenting to and engaging a professional audience of broad disciplinary backgrounds
- Regular recording (weekly) of all new contacts and activity/ engagement of CYP and professionals on Salesforce
- Host stalls at high footfall public events, including Freshers Fairs, and attend key regional network and partnership meetings to support and promote Kooth (and Qwell where appropriate)
- Organise, present or support national & regional KoothTalks Training webinars to professionals and national webinars to CYP when requested
- Follow up all requests from local referrers who attended a national webinar in a timely manner
Manage the distribution of promotional materials
- Send monthly newsletters, printed promotional materials and/or digital resource packs to all referrer contacts
- Email the correct tailored newsletter to referrer contacts in a timely manner every month
- Manage the ordering and distribution of printed promotional materials within the monthly credits allocate
- Ensure the appropriate digital assets and links to referrer information hubs are included in all external referrer communications
Raise awareness via social media
- Promote Kooth (and Qwell where applicable) via local social media networks to teachers, parents, healthcare professionals and local organisations
- Regularly post information about Kooth to local networks on LinkedIn, Meta and Twitter
- Quarterly - aim to post a video or story about Kooth on Instagram or TikTok
Requirements
Technical Skills
- Experienced presenter and communicator to young people, confident talking to large groups of 11 - 18 year olds in a face to face setting
- Efficiently manage own time and engagement commitments
- Able to source and build relationships with professionals in education, primary care and voluntary sectors
- Experienced presenter and communicator to adults in a professional capacity
- Able to review output and outcomes and see where improvements can be made by analysing data
- Understand how to create and use excel spreadsheets and/or data-recording systems such as SalesForce
- Use a range of social media platforms and services to raise awareness for the business, beyond personal use
Power Skills
- Collaboration
- Negotiation
- Tenacity, determination
- Solutions driven
- Self starter
Education/Qualifications
Must have:
- GCSE in English and Maths
- Clean driving licence and able to drive own car throughout the day (and evening when required)
Desirable
- Qualification in teaching, marketing, sales, youth work or equivalent experience
Benefits
Are you looking for a fulfilling career with attractive perks and a supportive work environment? Look no further! We're excited to offer an incredible opportunity with a range of benefits that cater to your professional growth, well-being, and work-life balance.
1. Competitive Salary:
Dependant on experience, up to £26,500
2. Generous Annual Leave
Enjoy 28 days of annual leave, in addition to public holidays, providing you ample time to recharge and spend quality moments with your loved ones.
3. Professional Development
Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge.
4. Financial Security
Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company.
5. Health and Well-being
Prioritize your health and well-being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of.
6. Life Assurance:
Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing.
7. Flexible Working
Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity.
8. Lifestyle Benefits
Take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances.
If you're seeking a stimulating career where your well-being, growth, and contributions are valued, we invite you to apply and become a part of our dynamic and supportive team. Join us as we strive for success together!
At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression or sexual orientation.
Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.
Request for Reasonable Adjustments:
We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team.
Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.
Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults . We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. This will include a DBS check.
Administration Officer – England Central
We are recruiting an Administration Officer to provide an effective and comprehensive range of administrative support to workstreams/projects, which will enable the charity to fulfil its function across Central England to a high-quality standard.
What you will do:
Coordinate training bookings, using the diary system, email and databases to ensure training is organised, allocated and delivered.
Create resource pack for colleagues delivering training courses and workshops.
Help to facilitate training delivery nationally, responding to email and telephone enquiries, ensuring preparation, materials, resources, venues, for all events are in place when required.
Help to plan, contribute to and attend PAPYRUS conferences, workshops and events as required.
Collate evaluations and feedback from training and project work.
Act as a first point of contact, including enquiries which may be complex in nature; assessing the nature and urgency of the correspondence and responding or referring to colleagues as appropriate.
Record all enquiries and contacts using the CRM database and ensure that the database is maintained and accurate at all times.
Assist with managing the office diary, arranging and organising meetings/bookings as required.
Manage stock and resources ensuring that the required items are available.
Administer petty cash as required in line with financial processes.
Respond to orders and other requests for information, from stakeholders, by phone, mail and email, according to policy and keep accurate and up to date records.
Undertake general clerical and administrative tasks to support the service as required (e.g., posting items, photocopying, scanning).
To be successful in this role you will have:
Demonstrable experience in an office administrator role or equivalent
A good working knowledge of Microsoft packages (e.g., Word, Excel, Access, PowerPoint) and hands on IT experience of database packages including electronic filing systems and online platforms.
Ability to work effectively with internal and external stakeholders.
Ability to resolve issues and identify solutions, seeking support and guidance where required
Salary: £23,114 per annum (NALC Scale SCP 4) progressing by increments to £23,893 per annum (NALC Scale SCP 6)
Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.
Hours: 36 hours per week
Location: Birmingham (6, Embassy Dr, Birmingham B15 1TP) with some travel across Central England, and occasional travel across the UK.
Contract: Permanent
Closing date: 19th May 2024
Interview date: W/C 27th May 2024
We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.
PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The role
This role plays a vital part in ensuring the efficiency of our HR operations and the smooth running of our office. You will provide administrative support across the full spectrum of the HR employee life cycle, from recruitment through to retirement, and ensure our office is a professional and welcoming space for staff and visitors.
Key responsibilities of the role include:
- Administration duties related to day to day operations of the HR function; including recruitment, new starter onboarding, staff development support and training coordination.
- Maintaining employment records and updating internal databases.
- Monitor and maintaining stationery stock levels, office stock and kitchen supplies.
- Serving as the initial point of contact for all employee-related queries.
The ideal candidate
To be considered for this role you should meet the following criteria:
- Have a clear understanding of the role HR plays within an organisation; specific HR experience is desirable but is not essential if you can meet all other requirements.
- Skilled in prioritising workload, managing time efficiently, and adeptly handling
conflicting priorities to meet deadlines. - Detail orientated; able to ensure accuracy and precision in all tasks and
documentation. - Strong communicator - able to clearly communicate and have good listening skills.
- Able to sensitively and carefully manage confidential information.
- Demonstrate a positive, proactive 'can do' attitude, addressing challenges and seeking opportunities for improvement.
About us
For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets.
Benefits
- 27 days holiday plus bank holidays
- Generous pension scheme
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme
- Monthly reflective practice
- Wide range of learning & development opportunities
To apply:Please upload your CV with a covering letter, detailing how you meet the job specification by the closing date.
Interviews:Please note that we will interview on a rolling basis and therefore encourage early applications.
The client requests no contact from agencies or media sales.
We are now looking for a Member Engagement Officer to assist a lively and talented team with all areas of Remember a Charity’s membership administration, in addition to supporting the marketing and partnerships workstreams.
This is a unique opportunity not only to help grow charitable giving, but to also work closely with those member charities (close to 200) who rely on gifts in Wills to continue their vital work.
Key Accountabilities
· To maintain and update records on Remember A Charity’s CRM database and E-Comms mailing lists for charities, legal supporters and partner organisations. To run CRM reports as required.
· To assist with the onboarding of new joiner charities and legal sector supporters.
· To use the website content management system (CMS) to build member charity and legal sector supporter online profiles; and to make any amends to these profiles and other website pages as required.
· To manage the central In-Box and respond to all enquiries or signpost to the relevant team member.
· To co-ordinate the programme of rolling annual membership renewal and new-joiner invoicing, including credit control of all invoices.
· To prepare monthly engagement report collating key activity metrics for members and legal sector supporters
· To assist with online and in person member, prospect and legal sector supporter events, including creating registration links, managing attendee information on the CRM and other events preparation and follow-up required.
· Representing Remember A Charity at key charity and legal sector exhibitions when required.
· To capture minutes from all key meetings.
· Diary management when required.
About You
To be considered for this role, you will need:
Experience & Skills
· Computer Literacy, i.e. Word, Excel, PowerPoint and databases;
· Knowledge of charities or membership organisations;
· Experience working in a customer facing environment or dealing with a wide range of stakeholders.
Attributes
· Excellent organisational and communication skills, including an ability to work with a minimum of supervision and prioritise workload;
· Attention to detail;
· Ability to identify and implement improvements in processes;
· Positive outlook and tenacity;
· Ability to keep calm under pressure and manage stress effectively by prioritising and working efficiently.
· Willingness to support and engage in ensuring the CIOF is a safe and inclusive place to workIf you would like to discuss access requirements or have any questions about the role please contact us directly.
Reflecting our Values
· Honesty, transparency, and accountability: we will be straightforward and clear about the decisions we make and their impact, explaining our rationale and objectives, seeking feedback and views from you.
· Putting our members first: our work and priorities will be guided through consultation and engagement with our members to embed it in their needs and priorities, and ensure it has their interests and values at heart.
· Fair, and inclusive: we will proactively engage you to ensure our work supports all staff and is delivered in an inclusive way for all.
· Respectful: of your views and listen to what you tell us. Not everyone has the same priorities, but all are deserving of respect and consideration.
· Proud and ambitious of you, your work, and the difference you make.
Circumstances
Able to work outside office hours on occasions to attend events.
The Chartered Institute and Remember a Charity are proud to be an equal opportunity employer committed to a diverse and inclusive workplace where we can all be ourselves and succeed on merit. We particularly welcome applications from those who are significantly underrepresented in our sector, such as disabled people and individuals from Black, Asian and Minority Ethnic communities.
The client requests no contact from agencies or media sales.
If you’re motivated by delivering services to a high standard and able to work within defined procedures, then this could be the perfect job for you.
Thirtyone:eight, the UK’s leading Independent Christian Safeguarding charity is looking for an organised Finance Officer with experience of managing and prioritising a diverse workload. This role will need good communication skills as you will be liaising with wide range of people, including our members, either by phone or email.
We are looking for someone who is IT savvy, ideally with a minimum of 2 years accounts/finance office experience.
In return you’ll get to work in a dynamic and rewarding environment and have the opportunity to contribute towards the safeguarding of vulnerable children and adults.
Please note this job can be based at Head Office (Swanley, Kent), Home-based, or Hybrid.
The client requests no contact from agencies or media sales.
Are you looking for an exciting opportunity and the chance to make a real and lasting difference for others? Join Kinship, Britain’s biggest charity supporting kinship carers.
Kinship carers are strong, capable and fiercely determined to ensure they get what they need to support their kinship family. And we want to support them to feel confident to do that.
Kinship is the leading kinship care charity in England and Wales. We support, campaign and raise awareness of kinship care and the issues affecting kinship carers every day.
Kinship care begins in crisis. A child whose parents are unable to care for them, for whatever reason. It’s frightening, confusing and heart-breaking. Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. It’s life changing and challenging raising children who’ve been hurt or neglected, but kinship carers do it anyway because they put the children first.
Kinship have been awarded funding from the Department for Education to deliver the first ever national training programme to support kinship carers in their caring role. We are at the start of that journey.
About the role:
Kinship are seeking to recruit experienced event co-ordinators with a whole range of skills and great energy to join our brand-new training team. They will be responsible for delivering this first ever programme of its type supporting kinship carers across England in their caring role.
As a pivotal part of the team, you’ll be supporting delivery of high-quality in-person and online training events across England. You’ll be the first point of contact for the team and be experienced and responsive in dealing with enquiries. You’ll be used to working with suppliers and have proven experience of planning, co-ordinating and supporting the delivery of large events. You’ll bring significant working experience of using Microsoft tools, and other platforms and technology including Zoom. You’ll have a positive, can-do approach and the ability to work with initiative, being curious and always thinking ahead to anticipate need and deal with issues.
Collaboration will be key to your approach, and you’ll be detail orientated and be great at managing your time and priorities, and working to consistently high standards. You’ll plan, co-ordinate and support the successful delivery of all our online and in-person events, including being available and involved as needed on site.
In this role, you’ll travel across England and may have overnight stays from time to time. We offer training and support to enable you to be successful in your role and we’re happy to discuss requirements if you have kinship caring responsibilities.
Please see the attached Training Officer job pack for more information, a full job description and details of our application process. Please note that Kinship reserves the right to close a recruitment campaign earlier than the advertised date where we have received sufficient applications.
If you think you can make a difference for kinship carers, have the experience and skills we seek and the drive and positive approach to succeed then we would love to hear from you!
Key responsibilities include:
- Providing highly effective project management and administrative support to the training programme, including supplier communication, coordinating programme logistics and delivery of all relevant general and financial administration tasks, e.g. scheduling meetings, providing agendas, writing briefings, minute-taking, monitoring expenditure and organising events, training and workshops.
- Being the first point of contact for the team, for both internal and external purposes, communicating effectively with kinship carers, internal training team, external delivery partners and other stakeholders to coordinate and confirm all training activity.
Essential requirements include:
- Proven experience in event planning and management. You will need previous experience being responsible for organising large events (over 50 people).
- Experience of developing and implementing administrative systems and processes that enable team effectiveness. You will need a minimum of 1 year’s administration experience.
Key dates:
- Closing date: Tuesday 28 May, 9am
- Interviews: w/c 10 June
Kinship are an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
Main responsibilities
- Provide a trauma informed and restorative practices involving the supported individual, devise, review and update developmental support plans, record events and observations and keep appropriate records as require in the service
- Support and contribute to the resourcing of interventions for residents in crisis situations, and/or manage physical risk or behaviour likely to cause incidents, in accordance with the individuals personal developmental support plan, risk management plan or service protocol
- u To induct residents into the accommodation, ensuring the terms of the licence agreement is understood and all health and safety issues fully explained
- u In line with Housingn related policies, provide support in a way which equips individuals and with the confidence and skills to live more independent and sustainable lives, both in services and within the wider community.
- u Develop and maintain professional working relationships and good communication links with supported individuals, families/carers, recovery communities, service partners, funders and other stakeholders
- Attend and contribute to individual’s Support Reviews with partnership agencies
- To be confident in lone-working and to adhere to the Lone-working policy
- To have a full understanding of fire safety and evacuation procedures
- To be proactive responsible to safeguard adults, young people, and children at risk of harm in accordance with local and national guidelines and procedures. This includes showing a commitment to promote organisation-wide awareness and understanding of safeguarding, undertaking best practice, and carrying out our legal and moral duties to respond to related concerns, disclosures, or allegations appropriately
- Take responsibility for own personal development and learning and participate in on-going training as directed for the maintenance and development of relevant skills required within the job role, including attendance at team meetings and respective supervision meetings
- Communication with line manfgement as well as undertake other tasks which may from time to time be required by the Chief Executive and Senior Management
- To respend/attend to emergency situations that arise in other support YMCA East Surrey supported accomodations and have a full understanding of the on-call process
- To cover the front reception desk of an evening and take any incoming calls and communications
- Continuously contribute to service development and improvement.
DESCRIPTION
Job Purpose:To undertake a wide variety of tasks including delivering high quality support and personal development opportunities to young people in our supported accommodation. To flexibly respond to individual needs and assist individuals to have the maximum opportunities to direct the support in order to live as independent as possible.
Providing structured support in response to identified needs as documented in each young person’s developmental support plan and in a way that equips them with the confidence and skills towards living independently and sustainable.
Hours of work: 30 paid hrs per week (3 hrs unpaid lunch break)
Friday:5pm – 4am, Saturday: 5pm – 4am, Sunday:5pm –4am
Location : YMCA East Surrey, Hillbrook House, 68 Brighton Road, Redhill, Surrey, RH1 6QT
Annual leave: Five weeks (pro-rata) plus bank holidays. Holidays increase after two years’ service to a maximum of five weeks pro-rata after six years’ service. The holiday year runs from 1 April to 31 March each year.
Benefits: Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.
Free Parking : There is free parking available at The Sovereign Centre and at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.
Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.
Closing date & interviews:
Closing Date: 5pm 30 May 2024
Interviews are scheduled : 6thJune 2024
What will I be doing?
The role of Community Youth Worker is, by nature, highly relational and is a position of great influence that enables you to nurture, inspire, connect and empower young people from all walks of life, so they can make the most of their lives. As such, it is a role which is demanding and carries great responsibility, but provides exciting opportunities to impact the lives of young people.
This is a varied role which carries with it a variety of different aspects and you are expected to manage your own workload and diary and priorities in liaison with your line manager and with the available time. Your role is primarily delivery but does also include some coordination relating to projects and volunteers. Due to the nature of the work you will be expected to work some evenings and occasional weekends.
What do we expect from you?
To meet, build healthy relationships with and help improve the lives of young people in Guildford Borough. This will be achieved through a variety of activities according to the needs of young people and the resources available to Matrix, including, but not exclusive to:
Community Youth Work
Community Youth Work takes many forms and while the actual work is subject to change according to the current needs of young people or Matrix, it may include:
- Detached youth work
- Running/assisting with after-school and/or holiday clubs
- Mentoring young people
- Supporting young people in a social enterprise environment
- Research of young people’s needs in the local community
Youth Café
The Youth Hideaway is our flagship project and is a fun open access youth café run by our team after school at our social enterprise café - The Hideaway.
As a Community Youth Worker some of your time will be spent assisting the Youth Café, Project Lead and Head of Youth Work in delivering this project and it may include:
- Helping to create a safe, fun and inspiring environment for the young people that attend
- Plan, prepare and deliver quality youth sessions
- Build healthy relationships with young people that attend the sessions, identifying and responding to the needs that may arise
Monthly Youth Hubs
Youth Hubs are fun open access youth clubs run by our youth workers in the community. These are run on a monthly basis on rotation in different areas within Guildford Borough. As a Community Youth Worker you will be responsible for planning, organising and running at least one HUB, which may include:
- Creating a safe, fun and inspiring environment for the young people that attend
- Planning, preparing and delivering quality youth club sessions
- Building healthy relationships with young people that attend the club sessions, identifying and responding to the needs that may arise
- Promoting the activities of the Youth Hub in the community
- Exemplify the charity's values and Christian ethos to the wider ‘Hubs’ team, leading them in prayer where appropriate.
- Promote the activities of the Youth Café in the community
GASP Motor Project
Matrix will often work in collaboration with partner organisations and following a successful run of pilot sessions we are pleased to confirm that from September 2022 we will be extending our work with GASP Motor Project.
Working in this setting is very similar to the mentoring work that we offer in schools and you may be expected to:
- Conduct one-to-one sessions to listen to, analyse and respond to the physical, intellectual, emotional, social and spiritual needs of young people
- Manage, monitor and evaluate caseloads as part of the one-to-one support sessions
- Develop and run a variety of contact points for the young people attending the project, including group sessions
- Build good working relationships with the GASP team
Schools Work
Our work in schools is varied and you may be expected to:
- Conduct one-to-one sessions to listen to, analyse and respond to the physical, intellectual, emotional, social and spiritual needs of young people
- Manage, monitor and evaluate caseloads within your allocated school as part of the one-to-one support sessions
- Develop and run a variety of contact points and projects for young people across the school, including group sessions and drop-ins and after school projects
- Alongside the Secondary Schools Project Lead, supervise and build a team of volunteers to work within the school
- Build good working relationships with school staff, CAMHS and other relevant local services
General
- Contribute to, and be involved in fundraising and other activities that benefit Matrix, including whole staff workshop days, fundraising activities.
- During school holidays and after school, be involved in projects organised and run by Matrix, including holiday and after-school clubs (e.g. our Youth Café - The Youth Hideaway) within your allocated hours and as agreed by your line manager
- Raise the positive profile of Matrix by building professional relationships in a multi-agency environment including through networking events in the relevant local area, such as meeting with the community safety wardens, local schools, churches, Police and PCSOs
- Represent Matrix by providing a positive role-model to young people
- Promoting our activities in both the community and in a school environment through; social media engagement and assemblies
- Ensure you work to the Youth Work Standards
Level of Authority
As a Community Youth Worker, you will need to operate with a high degree of autonomy. You will be expected to administer your own time and workload in liaison with your line manager, keeping an ‘open’ diary for all activities. A working timetable for school holidays will be developed in consultation with your line manager.
Personal Specification
Essential
- A strong youth work background in a relevant field e.g.: youth work, teaching, social work
- Able to relate well to young people in all environments including (but not exclusively)school, 1:1, open youth clubs and partner projects
- Capable of building relationships with and liaising with other professionals
- Experience of leading workshops and / or groups sessions with young people
- Able to set appropriate boundaries with young people, in all situations
- Agree with and able to support and work within the Christian ethos of The Matrix Trust. (This job has a “genuine occupational requirement” (GOR) for the post to be filled by a Christian).
- Able to work effectively alone and as a part of a team (including with volunteers)
- Good IT skills
- Excellent interpersonal skills
- This role will require the applicant to travel between multiple locations (local to Guildford) at various times
Desirable
- Professional qualification in a youth work related area (NVQ level 3 or equivalent)
- Experience of working in a school environment in a youth work capacity
- Experience in mentoring
- Experience of working with young people with behavioural difficulties, at risk of exclusion and/or Young offenders
- Experience of leading a team of volunteers
The client requests no contact from agencies or media sales.
People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services.
We’re looking for someone with first level NMC registration, who has a highly specialised knowledge of Parkinson’s, and recent experience of supporting a wide range of people with Parkinson’s from diagnosis to end of life within health and social care settings.
About the role
You’ll provide expert nursing advice, support and information on Parkinson’s and related conditions to people contacting Parkinson’s UK national helpline.
You’ll empower people affected by Parkinson’s, their families, friends and carers to live lives that are as fulfilling as possible whatever that means to them; and that they feel able to take an active role in their treatment and become their own advocate in health and life, wherever possible.
What you’ll do:
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Provide expert telephone nursing advice, support and information on Parkinson’s, signposting clients to appropriate internal and external resources as necessary.
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Develop and update professional knowledge of all aspects of Parkinson’s and Parkinsonism to ensure that the information and advice provided is accurate and based on best available evidence.
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Undertake national helpline work to ensure cover across the helpline’s working hours and in line with guidance and as part of a dedicated team.
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Maintain your own knowledge of the work of the charity and other health and social care providers.
What you’ll bring:
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Ability to provide information on Parkinson’s medications without prescribing or recommending specific drugs.
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Knowledge of the importance of raising safeguarding concerns.
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Experience of providing telephone support, including use of active listening and questioning skills, and demonstrable digital competence, including online case management systems
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Ability to cope with challenging or emotional situations and/or people.
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Able to work collaboratively and in partnership with others.
This is an exciting time for Parkinson’s UK and we would love you to join us!
Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.
The successful candidate will be required to:
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Provide their own broadband service with a minimum download speed of 2Mb
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Have a confidential space in which to work
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Provide occasional cover on Saturdays and/or Bank holidays
We are also ideally looking for someone who can work every Friday - but this is not mandatory and please still apply if this wouldn’t suit you.
This role will require an enhanced Disclosure and Barring Service (DBS) check. You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn.
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
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This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
MAIN PURPOSE OF JOB:
To assist with handling all incoming requests for help, both by telephone and email, to listen to and record the needs of older and/or terminally ill people and their pets.
To identify individuals outside our charitable remit and refer them to other organisations that can offer assistance and always seek advice in the case of doubt.
To raise a computerised record or case to log the call.
To help support the department with any administration process including inputting information on to our database.
This post will require a good overall understanding of the needs of older people and their pets.
MAIN DUTIES AND RESPONSIBILITIES:
i. To listen to the needs of each Owner and accurately record information for each Owner and their pet by completion of a computerised case.
ii. To ensure you record all of your communications onto the database in an accurate and timely fashion by way of comments on each Owner case at the end of each conversation and appropriately refer to Management about urgent cases.
iii. To help maintain up-to-date records and mailing lists for Owners, Owners’ contacts and volunteers throughout the course of your work.
iv. To have a good working knowledge of other roles and tasks within the team and provide ad hoc support as required including inputting information.
Case types include; Dog Walking, home checks, Short term fostering, long term fostering, pet care, talks and pet profiling
v. To liaise with all other members of The Trust to help maintain a quality service.
vi. To contribute and liaise with the team by helping to update volunteer and owner cases in the course of your communications.
vii. To help maintain filing and filing systems related to your work.
viii. To liaise with all other staff of The Trust in a flexible manner.
ix. To liaise with all Owners and members of the general public in a polite and helpful way.
x. To be familiar with and adhere to procedures and protocols, disciplinary and applicable rules and ensure compliance with legislations (Health and Safety, Data Protection, especially the privacy of members, Owners and volunteers alike).
xi. At all times to ensure and maintain a compassionate, professional and efficient public image for The Trust.
Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.
This vacancy is based in our Head Office in Hayle, Cornwall and we will be looking to fill the position as soon as possible.
“Peace of mind and practical help for older people – love, care and safety for pets”
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
MAIN PURPOSE OF JOB:
To assist with handling all incoming requests for help, both by telephone and email, to listen to and record the needs of elderly and/or terminally ill people and their pets (ie petitioner needs). To identify individuals outside our charitable remit and refer to other organisations that can offer assistance and always seek advice in the case of doubt.
Where help is required, to raise a computerised record to log the case, task volunteers nationwide by telephone and email to offer assistance to elderly petitioners with the pet care and reassurance needed in order to honour our mission statement of “Peace of mind for owners, love care and safety for their pets”. Liaise with both petitioner and volunteer throughout to ensure the delivery of our service. This post will require a good overall understanding of the needs of elderly people and their pets.
An essential occupational requirement of this role is to participate with on-call midweek evenings and weekends (this will be one full week in five). Together with other members of the on-call team you will participate with on-call on a rota basis to help ensure and maintain our emergency telephone line during these times.
MAIN DUTIES AND RESPONSIBILITIES:
i. To assist in contacting volunteers nationwide by telephone and email and tasking by telephone as required to help petitioners with their pets.
ii. To listen to the needs of each petitioner and accurately record information for each petitioner and their pet by completion of a computerised case to record volunteers assigned and the service provided.
iii. To ensure you record all of your communications onto the database in an accurate and timely fashion by way of comments on each petitioner case at the end of each conversation.
iv. To help maintain up-to-date records and mailing lists for petitioners, petitioners’ contacts and volunteers throughout the course of your work.
v. To ensure the appropriate delivery and quality of service provided to petitioners when you are handling a request for:-
a) Dog Walking
Task a minimum of two volunteers per case to assist with dog walking. Contact all volunteers after their first dog walk to check and ensure they have started, log all responses onto the database, then complete the case.
b) Home Checks
When a potential long term fosterer is identified, you will be asked to task a volunteer to visit and carry out a home check. Once the completed home check has been received, complete the case – (all home checks will be valid for 12 months).
c) Short Term Fostering (stf)
To initially gather as much information about the pet(s) as you can and how soon a foster is required. Raise a case and log all details onto the database, begin a computerised search for a suitable volunteer to foster, arrange transport, if needed, to take the pet(s) to the volunteer and follow up 24 hours after the pet arrives to ensure all is well. Keep in touch weekly.
If the pet goes home – arrange transport to take the pet back home, again follow up 24 hours after the pet has returned home with a phone call to the petitioner to ensure all is well. If dog walking or any other assistance is needed, raise a new case and task the appropriate volunteers to either dog walk, offer Pet Care, reassure etc.
If the pet(s) goes into long term foster – refer to your line manager, once a decision is made, then follow the protocols for Long Term Fostering see below.
d) Long Term Fostering (ltf)
Raise a Long Term Foster Case, if needed, identify and chat to potential individuals, all of whom must already be home checked, run through the home check with the person to identify any changes, refer to your line manager, once the right individual is selected, arrange transport to take the pet(s) to their new ltf home. Once the pet(s) have arrived, follow up 24 hours later to ensure all is well.
e) Pet Care
When required, task a volunteer to visit a petitioner and offer pet care, whether it is to administer medicine, groom, clean out a litter tray, bird cage, reassure, or any other pet care as agreed with your line manager as this is not an exhaustive list.
f) Talks
To task a volunteer to give a talk, attend an event, or represent The Trust, but, always take advice from your line manager with regard to appropriate volunteers for these tasks.
g) On-call
To ensure delivery of our service by participating in on-call and helping to maintain our emergency telephone line. Together with other members of the on-call team, on a rota basis to help answer on-call emergencies this will be one full week in five – Monday to Monday including the weekend encompassing bank holidays, if applicable. A day in lieu will be given for working bank holidays.
Upon completion of an entire week on-call and following a debrief with your line manager, a rest period of 1 day will be given to you immediately after ie Tuesday.
On-call is for emergencies which will require an urgent response, for example if an ambulance is waiting to take someone to hospital, your urgent response is vital to provide peace of mind for the owner, love care and safety for a frightened bewildered pet.
v. To liaise with all other members of The Trust to help maintain a quality service.
vi. To contribute to the team by helping to update volunteer and petitioner cases in the course of your communications.
vii. To help maintain filing and filing systems related to your work.
viii. To liaise with all other staff of The Trust in a flexible manner.
ix. To liaise with all petitioners and members of the general public in a polite and helpful way.
x. To be familiar with and adhere to procedures and protocols, disciplinary and applicable rules and ensure compliance with legislations (Health and Safety, Data Protection, especially the privacy of members, petitioners and volunteers alike).
xi. At all times to ensure and maintain a compassionate, professional and efficient public image for The Trust.
Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.
“Peace of mind and practical help for older people – love, care and safety for pets”
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Who we’re looking for
You will be an excellent communicator, as well as a practical, well organised and hardworking individual, preferably with experience in the voluntary sector or equivalent transferable experience.
Reporting to the Regional Service Manager, you will support the Service Manager with managing the Cardiff Support Through Court service. You will provide support to volunteers and oversee the daily running of the service when on duty to ensure day-to-day operations run smoothly.
Due to funding requirements, the successful applicant must be fluent in Welsh.
About Support Through Court
Support Through Court is an independent charity providing practical and emotional support to people facing the court process without the benefit of legal representation. Most people are unfamiliar with - and may be frightened of - the courts, and may be facing serious issues that could affect their children and relationships, finances, or the security of their homes. Our staff and volunteers empower people facing court alone, helping them to go through the court process with dignity and confidence. Together, we can ensure that no one faces court alone.
Applicants should apply with a CV and a covering letter explaining persuasively why we should offer you the post. It is important that your letter should provide evidence of the criteria detailed in the job description and person specification document.
We will be interviewing as and when suitable candidates apply, so if you are interested in the position please do not delay your application.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Role Purpose
RISE strives for a world where people can lead safe, purposeful lives as a result of better relationships within families and communities; where harmful behaviour is marginalised and fewer people are victims of crime. In order to create safe communities, RISE empowers people to break their cycle of harmful behaviour. RISE’s programmes challenge attitudes and facilitate long-lasting behaviour change and are driven by the belief that people can make better decisions, given the right support. RISE are specialists in designing and delivering evidence-based, transformative behaviour change courses within the criminal justice system and wider community.
With the main objectives of reducing re-offending and helping to protect the public, the RISE practitioner will deliver a range of interventions (individual and group), that RISE may design, commission or be commissioned to deliver in the future in the community.
Avon and Somerset Police has commissioned us to deliver ‘Chance to Change’, a new informal out of court resolution (OOCR) Deferred Prosecution for 18–24-year-olds in Avon and Somerset. The Support Worker is key to the successful delivery of the Deferred Prosecution Scheme, and will manage cases from the point of referral, tracking progress and compliance. The Support Worker will act as a single point of contact to secure the offender’s engagement, working alongside other partners to address the offender’s needs, with the aim of eliciting behaviour change and reducing reoffending.
Key Accountabilities
Delivery:
- Manage cases with a range of complex needs and behaviours.
- Deliver a range of short interventions which include group work, one to ones, embedding a multi-agency approach in Avon and Somerset.
- Undertake holistic assessments that identify risk and protective factors, and develop bespoke support plans.
- Work collaboratively with the Chance to Change partnership, including attendance at multi-agency meetings where required.
- Track service user’s progress and compliance against their individual Support Plan, reporting back to the ASCEND team.
- Adhere to relevant group work programme manuals and deliver programme sessions to ensure the integrity of programme delivery, which is overseen by the Team Leader.
- Apply specialised materials to support delivery to consider diverse needs, working proactively to provide a non-discriminatory service.
- Be responsible and accountable for working with Team Leader to ensure risk is reviewed on a weekly basis.
- Use motivational interviewing techniques and strength-based approaches in building a range of therapeutic skills to engage with offenders to address their behaviour.
- Encourage and facilitate learning with participants on a group, including proactively working to elicit behavioural change and acceptance of their behaviour.
- Work closely with other professionals to ensure appropriate steps are taken to protect where there is an imminent risk to another person. Apply RISE’s escalation procedures.
- Be personally accountable for the completion of the initial needs assessment, support plans, and end of intervention reports, and ensure they are to a high standard.
- Ensure effective planning for the delivery of each intervention in advance of the session.
- Participate in and pass the necessary training to be able to deliver all interventions.
- Assist or lead on the delivery of training courses.
Out of Court Resolution (OOCR) courses:
- Deliver a range of OOCR short courses online and in person.
- Ensure delivery is in accordance with the RISE OOCR course manuals and process mapping.
- Adhere to course manual sessions and materials and ensure the integrity of programme delivery is always maintained, overseen by the Team Leader.
- Apply specialised materials to support your delivery to racialised and marginalised groups and adjust materials according to meet neuro-diversity needs, agreed by the Team leader.
- Use motivational interviewing techniques and strength-based approaches in building a range of therapeutic skills to engage with service users online and in person.
- Encourage and facilitate learning with participants online using variety of techniques like break-out, noticeboard etc.
Recording and administrative tasks:
- Ensure timely and accurate recording of all relevant data (needs assessment support plan compliance, attendance, feedback, mid-way and end of intervention reports) using systems provided and in line with performance standards.
- Ensure regular contact with the ASCEND team, recording and reporting back offender compliance.
- Maintain an accurate audit trail of all relevant communication with partner organisations involved.
Delivery:
- Manage cases with a range of complex needs and behaviours.
- Deliver a range of short interventions which include group work, one to ones, embedding a multi-agency approach in Avon and Somerset.
- Undertake holistic assessments that identify risk and protective factors, and develop bespoke support plans.
- Work collaboratively with the Chance to Change partnership, including attendance at multi-agency meetings where required.
- Track service user’s progress and compliance against their individual Support Plan, reporting back to the ASCEND team.
- Adhere to relevant group work programme manuals and deliver programme sessions to ensure the integrity of programme delivery, which is overseen by the Team Leader.
- Apply specialised materials to support delivery to consider diverse needs, working proactively to provide a non-discriminatory service.
- Be responsible and accountable for working with Team Leader to ensure risk is reviewed on a weekly basis.
- Use motivational interviewing techniques and strength-based approaches in building a range of therapeutic skills to engage with offenders to address their behaviour.
- Encourage and facilitate learning with participants on a group, including proactively working to elicit behavioural change and acceptance of their behaviour.
- Work closely with other professionals to ensure appropriate steps are taken to protect where there is an imminent risk to another person. Apply RISE’s escalation procedures.
- Be personally accountable for the completion of the initial needs assessment, support plans, and end of intervention reports, and ensure they are to a high standard.
- Ensure effective planning for the delivery of each intervention in advance of the session.
- Participate in and pass the necessary training to be able to deliver all interventions.
- Assist or lead on the delivery of training courses.
General tasks:
- Develop excellent relationships with customers and respond positively to their needs.
- Be a strong advocate for RISE interventions, representing RISE and its interventions at key stakeholder events.
- Attend Clinical Consultancy to support safe practice and develop resilience during the delivery of demanding work as directed by the Team Leader.
Confidentiality and Information Security
- Adhere to the Data Protection and Freedom of Information Acts and comply with the terms of RISE’s Privacy, IT and Data protection policies, and that of our partners where relevant.
- Comply with security measures in accordance with RISE policies and our partner’s E-mail and Internet use.
Safeguarding Children and Vulnerable Adults
RISE is committed to keeping children and vulnerable adults safe. Post holders with direct offender contact are responsible for promoting and safeguarding the welfare of children and vulnerable adults they come into contact with. Post holders not in direct offender contact have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.
Other duties
- Undertake other duties as may be required which are commensurate with the grade and nature of the post.
- Cover for other posts as appropriate, and willingness to be trained in new interventions.
Knowledge, Skills, Abilities and Experience
Essential
- Effective interpersonal skills and communication skills in person and online
- Minimum 1-year experience working with hard-to-reach individuals.
- Ability to effectively undertake risk assessments.
- Ability to write high quality reports.
- Understanding of offending behaviours, needs and issues, particularly for young adults.
- Experience of delivering domestic abuse and/or trauma interventions or case work.
- Good understanding of race and equality issues and impact on communities.
- Experience and knowledge of multi-agency liaison risk management.
- Experience of working with both Families, Children and Service Users.
- Ability to motivate and engage a difficult client group while undertaking interventions. This may be as part of one to one basis or group work.
- Openness to new ideas and ways of working.
- Ability to relate positively and empathetically but without collusion.
- Ability to appropriately challenge negatives attitudes, thinking and behaviours.
- Willingness to learn and develop from feedback about performance.
- Experience of effective team working.
- Ability and willingness to use new technology.
- An Enhanced DBS Check is required for this role.
Desirable
- Ability to develop new interventions.
- A relevant qualification, e.g social work, probation studies or cognitive behaviour therapy or family therapy.
Corporate responsibilities
Vision: Work towards our vision of transforming lives through innovative rehabilitation solutions
Values
Demonstrates our values every day, in relation to:
- People
- Change
- Innovation
- Diversity
- Excellence
- Evidence-led
- Collaboration
- Social impact
Strategic Objectives
Promoting equality, diversity and rights
- Promote RISE’s Equality Policy and Code of Conduct and carry out duties and responsibilities with due regard to these polices at all times.
- Promote anti-discriminatory practice in ways that are consistent with professional legislative frameworks and RISE policies.
- Embed considerations around diversity and inclusion into RISE’s engagement with customers and stakeholders.
- Ongoing review of marketing and communications strategies aimed at staff, customers and stakeholders in order to ensure they reflect the needs and interests of different groups in society.
Health and Safety
Undertake health and safety responsibilities specific to the post and be accountable for health and safety matters in accordance with RISE and commissioner’s policies.
Code of Conduct
Always abides by RISE’s Code of Conduct.
Value for Money
Considers issues of Value for Money in all aspects of their work, always striving to realise and demonstrate cost-effectiveness, sustainability and social impact.
The client requests no contact from agencies or media sales.
About You.
Are you passionate about communicating a message of hope and transformation that will engage current donors as well as recruit new supporters in financing our work to welcome and empower refugees and asylum seekers?
Are you a team player who can work well with others, whilst also being a self-starter who can show initiative?
Are you creative, with a flair for communicating in a way that is striking, personable and engaging?
Are you meticulous in written communication, with a keen eye for grammar, spelling, and structure?
Are you comfortable working digitally, embracing new developments in tech?
Are you an exceptional communicator looking for a new challenge in a supportive, dynamic team?
If that describes you, then you sound like the perfect fit!
Context of the role.
The successful candidate will be guided by the Communications & Fundraising Officer to communicate the experiences of refugees and asylum seekers and demonstrate the impact of Upbeat Communities to our supporters and followers, as well as to new audiences. They will have a positive attitude and love communicating what we do as a charity.
The role can mostly be done remotely; however, it will be required for the candidate to travel to our base in Derby a minimum of 1 day a week to stay connected to the team, and for team meetings and training as and when they occur.
About us.
Upbeat Communities was founded in response to the needs of refugees arriving in the UK and the stories they shared of their lives and their journeys. Through building relationships with those from refugee communities we were able to identify their needs and the best ways to respond.
One of the best resources a refugee can have to help them settle in their new home is a good social network. Relationships and connectedness can help overcome the many challenges faced by those seeking refuge. With this aim, we want to help connect refugees into community.
Our name reflects our vision to see thriving, positive communities where refugees can contribute and make the most of opportunities.
We greet new arrivals with our Welcome Boxes befriending project. We offer free English classes and community activities to help refugees (adults and children) integrate. We empower refugees to rebuild their lives through Host Derby (temporary accommodation), mentoring (careers guidance) and the UK Refugee Resettlement Scheme, which local authorities contract us to deliver. We also empower the local community through awareness raising.
Our organisational values, lived out by our staff and volunteers, are:
We work to WELCOME. We create COMMUNITY. We are inspired to act with INTEGRITY. We exist to EMPOWER. We are committed to CREATIVITY. We run on RELATIONSHIPS. We are proud to be PROFESSIONAL. We have COMPASSION at our core.
Upbeat Communities' Christian ethos is the motivation for starting and the basis for our values. Jesus's primary message was 'to love your neighbour as you love yourselves'. We seek to embody this by showing love and compassion to refugees who have been displaced by war, conflict, or persecution. Many of our team are Christians but we are eager to build a team that is representative of the diverse nationalities, faiths, and life experiences of the communities we work with.
Main duties and responsibilities:
Content creation
- Creating written and visual content for social media and our website.
- Finding useful resources, articles, and news to be shared on our website, blog and social media.
Social media and website
- Day-to-day management of Upbeat’s social media accounts including creating and scheduling content, replying to messages, and interacting with followers.
- Updating the website with relevant images, statistics, and news.
Supporter stewardship
- Following Upbeat’s donations process, ensure donors are thanked in an appropriate and timely manner, and that all communications are logged on to our database (Donorfy).
- Researching local fundraising or awareness-raising opportunities and events.
Other
- Working with Upbeat’s Communications & Fundraising Officer on larger-scale fundraising campaigns throughout the year, as well as the communication of these campaigns.
- Making an active contribution to the overall work of Upbeat Communities through team meetings, staff training, awareness and fundraising events, and any other appropriate activities.
- Being committed to and working in accordance with Upbeat’s values and ethos, as well as adhering to all organisational policies and procedures.
Person Specification:
We are looking for an exceptional candidate who can demonstrate the following qualifications,
experience and skills.
Qualifications & Experience
- Demonstrable experience of excellent use of the English language, particularly written.
- Experience of a wide range of communications, marketing, and media.
- Experience managing social media accounts.
- Evidence of past written work that can be presented on request.
- Experience of creative work e.g. graphic design, video editing or photography.
- Confidence writing lively, compelling copy.
- Experience of working collaboratively, especially in small teams.
Skills and attributes
- Compassionate and excited to have the opportunity to work alongside refugees.
- Team player who can work well in collaboration with others.
- Excellent use of the English language, with a keen eye for grammar, spelling, and structure.
- Creative.
- Comfortable in connecting and networking with a wide range of people using a broad variety of communication methods.
- Ability to speak about the needs, work, and vision of Upbeat Communities with passion, accuracy, and clarity.
- Well organised and able to manage and prioritise workloads.
- Strong understanding of technology and information systems relevant to the role (e.g. Microsoft 365, Donorfy, Mailchimp, Typeform, Squarespace and Meta Business Suite).
- Calm and consistent manner, able to demonstrate initiative, problem-solve and to work well under pressure.
- Excellent interpersonal skills. Diplomatic, articulate and the ability to forge good working relationships with colleagues.
- Proven ability to write succinct, intelligent, creative copy that can be used for fundraising and communications.
- Meticulous attention to detail.
- Understanding of cultural diversity and the ability to work with people from a range of different cultures.
Other:
- Knowledge of the needs of refugees and commitment to their support, wellbeing and empowerment.
- Commitment to Upbeat Communities’ Christian ethos and values.
- The right to work in the UK.
What we offer as an employer:
We think Upbeat Communities is a great place to work. Here’s what we provide for our staff:
- 25 days holiday plus 8 Bank Holidays for full time staff (pro rata for part time staff).
- Flexible working to promote a good work / life balance.
- Opportunities for continued training and development.
- Annual team retreat to recharge, re-envision and build relationships across the team.
- Regular support and supervision.
- Competitive pension scheme (5% employer contribution matched by 5% employee contribution).
Empowering individuals and families to thrive as they rebuild their lives.
The client requests no contact from agencies or media sales.