Entry level jobs
Experience of designing, delivering and improving participation, voice, involvement or lived experience programmes with children or young people is an essential requirement for this role. Please see the person specification below for all essential requirements before applying.
Role title: Voice Manager
Reporting to: Head of Impact and Innovation (note that this role will work collaboratively across the organisation to drive this agenda on lived experience being embedded through the charity)
Location of work: The post holder will be home-based, with office visits required approximately once a month, and department/organisational away days which will be discussed with Line Manager. The role may involve some occasional irregular travel to attend events and meetings throughout England and Scotland.
Contract type: Ideally full time, 35 hours per week, although flexible hours may be considered. The role may require occasional evening and weekend work.
Contract length: Permanent
Salary: £43,500
Background
For more than 20 years, Magic Breakfast has been helping children and young people start the day with the nourishment they need to learn, grow, and thrive. But the impact of breakfast goes far beyond food. Every morning, we help pupils arrive at school feeling valued, included, and ready to reach their potential.
Today, 2.1 million children across the UK are at risk of hunger, the equivalent of four pupils in a classroom of 30. Working with schools in disadvantaged communities across England and Scotland, Magic Breakfast is committed to ensuring no child is too hungry to learn. One breakfast at a time, we are helping children and young people build brighter futures.
This is a pivotal moment to join Magic Breakfast. Governments in both England and Scotland have committed to expanding access to free school breakfasts, recognising the vital role they play in children’s wellbeing and attainment. Yet significant gaps remain. Pupils in secondary schools, alongside younger children in nursery and early years settings, are still at risk of starting the day hungry. Hunger does not begin at age five, nor end at age 11, and neither does our mission.
By joining Magic Breakfast, you will become part of a passionate, ambitious organisation driving lasting change for children and young people across the UK.
Job Purpose
Magic Breakfast has already begun developing its approach to embedding children and young people's voiceas outlined in ourorganisational Nourishing Futures strategy and business plan, launched in 2025. Alongside this, a Lived Experience strategy and roadmap set out the plan to ensure child and youth voice is heard at all points in our decision making.This role will operationalise that roadmap, strengthening the systems, standards, capability and accountability needed to embed participation across the organisation.
The Voice Manager will lead the development and delivery of Magic Breakfast’s approach to lived experience voice, with a particular focus on children and young people. They will ensure that the processes, policies, practicalguidanceand organisational capability is in place to enable the views, experiences and priorities of children and young peopletoshapethe organisation.
This is a new roleat Magic Breakfast, responding to our Nourishing Futures strategy with a vision of a UK where every child is nourished, empowered and thriving.It’sa dynamic, matrix role, that works with teams across the organisation and will evolve over time, initially seeking to develop and embed new practices and approaches,which will impacton the culture and practices of the organisation.Previous experience of working ina similar role is vital as this role will provide lead counsel on child and youth participation across the organisation.
The role holder will provide expert advice to colleagues across the organisation, helping teams embed meaningful, safe,inclusive and non-tokenistic participation in their work.The aim is for children and young people from a diverse range of backgrounds and experiences, including those who may face barriersto engaging,are able to influence Magic Breakfast’s work.Anessential part of this role will be ensuring that,as well as the necessary internal infrastructure, the culture and mindset is in place to support the wider strategic aims.
Key Responsibilities
Voice leadership and organisational practice
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Shape and operationalise Magic Breakfast’s children and young people’s voice function, ensuring it is aligned to organisational strategy, business planning and evaluation, safeguarding requirements and EDI commitments.
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Reviewand maintain organisational guidance, processes andparticipation infrastructure that supportschildren and young people’s participation, includingconsent, accessibility, safeguarding,risk, recognition (e.g.remuneration), feedbackloopsand ethical storytelling.
Organisational capability-buildingand support
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Provide specialist advice to internal teams on when and how to involve children and young people, for examplein decision-making, service development, policy influencing, communications, fundraising,researchand evaluation.
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Develop and deliver training, resources and reflective learning opportunities that help staff understand the importance of children and young people’s voice and build confidence in applying participatory approaches.
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Work closely withourPeople and Culture team to embed voice and participation learning into wider performance expectations, ways of working, internal culture and learning,and development pathways.
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Chair,coordinateor contribute to internal working groups that bring colleagues together to embed children and young people’s voice across teams and projects.
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Champion a culture of listening, accountability and continuous improvement, highlighting whereand howchildren and young people’s views have influenced decisions to provide positive reinforcement of actions.
Participation, engagementand co-design
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Design,pilotand develop participatory approaches(such as regional lived experience panels, pupil panels, advisory groups, workshops, focus groups, creative consultation methodsand digital activities) for engaging children and young people,and support organisation-wide adoption.
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Ensure participation approaches are accessible and inclusive for children and young people with different needs,experiences and communication preferences, including those who may be less likely to engage through traditional methods.
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Ensure appropriate feedback loops are in place,s oparticipants and contributors understand how their views have shaped decisions, proposals, policy asks, breakfast provision or further research priorities.
Safeguarding,ethicsand risk management
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Ensure all voice and participation activity is delivered safely and in line with Magic Breakfast’s safeguarding, data protection, health and safety,consentand risk management policies.
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Ensure children and young people are appropriately prepared, supported and followed up before, during and after participation activities, including signposting to support where needed.
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Be an active member of the internal Safeguarding Committee, proactively flagging issues and developing or updating anyappropriate processes, whilst supporting a shift in approach from compliance to culturally embedded.
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Support colleagues to develop appropriate risk assessments for online and in-person participation activities, and where needed, escalating concerns in line with organisational processes.
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Support colleagues to apply ethical and inclusive approaches to gathering,analysingand using children and young people’s views, particularly where sensitive personal experiences may be shared.
Insight and Influence
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Develop and maintain approach to measure participation, influence, reach,qualityand impact, ensuring alignment with Magic Breakfast’s existing evaluation and reporting cycles.
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Represent Magic Breakfast in external working groups,coalitions and participation networks, sharing learning and bringing sector insight back into the organisation.
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Support funder conversations and proposals where required by clearly articulating Magic Breakfast’s ambitions,approachand impact in relation to children and young people’s voice.
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Promote organisational learning by sharing participation insights, emerging themes and examples of influence across teams, helping to strengthen practice and decision-making.
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Commission or manage external support, suppliers or partners where needed,ensuring quality of work
Person Specification
Essential knowledge and experience
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Experience of designing,deliveringand improving participation, voice, involvement or lived experience programmes with children or young people.
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Experience of applying safeguarding, consent, confidentiality, data protection and risk management processes in participation or engagement activity.
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Experience of managing projects or workstreams from design through to delivery, monitoring,learningand reporting.
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Experience of facilitating workshops, focus groups, panels or advisory groups, both online and in person.
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Experience of translating qualitative insight into clear findings, recommendations,reportsor resources for different audiences.
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Experience of developing or managing place-based, community-ledor regional engagement structures.
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Experience of developing guidance, tools,trainingor resources that support others to adopt good practice.
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Experience of building trusting,appropriateand inclusive relationships with children and young people from a range of backgrounds and experiences.
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Experience ofmatrixworking across teamsand influencing decision making
Essential skills and behaviours
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Strong understanding of meaningful,ethicaland non-tokenistic participation, co-designand lived experience practice within the UK.
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Good understanding of safeguarding, emotional wellbeing, healthy boundaries and inclusive practice when working with children and young people.
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Strong facilitation skills, with the ability to create inclusive spaces, encourage participation and manage group dynamics or challenging conversations sensitively.
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Excellent written and verbal communication skills, including the ability to make complex information clear,accessible and engaging for different audiences.
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Ability to work with data and evidence to develop metrics,monitor progress and report impact.
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Commitment to equity,diversityand inclusion, and to reducing barriers to participation for children and young people.
Desirable Knowledge, experience and skills
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Experience of child or youth voice activity in schools, education, youth work, anti-poverty, food insecurity, health, socialactionor charity settings.
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Experience of supporting children and young people to engage with policymakers, funders, media,campaignsor public-facing opportunities.
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Experience of working with community partners, local authorities, combined authorities, youth organisations, faithgroupsor other trusted local intermediaries to support inclusive participation.
General requirements
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Willing and able to travel across the UK for school visits, workshops,eventsand partner meetings.
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Willingness to work occasional evenings or weekends where participation activity requires it, with time off in lieuinline with organisational policy.
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Enhanced DBS check may be required depending on the final design of the role and level of direct work with children and young people.
APPLICATION PROCCESS
You can access our job pack and more information about Magic Breakfast via our website.
Should you wish to discuss the role before applying please email our People and Culture Team (hr @ magicbreakfast. com)
Shortlisting: w/c 31st August
Interview 1: w/c 14th September
Interview 2 and Informal Panel: w/c 21st September
Due to the high volume of applications, this role is likely to close early and we reserve the right to do so. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
Bible Society believes the Bible is God’s gift for God’s world. We share it because we believe it changes lives for good. We want Christians to be confident in the Bible’s truthfulness and reliability, and we want to change how people talk about it in wider society and invite them to see it as a source of wisdom and joy.
We are seeking a passionate, strategic and relational individual to join our team as we expand our work with generous supporters. In this role, you will lead our engagement with mid-level donors – strengthening retention, increasing income and re-engaging supporters through tailored communications, bespoke resources and opportunities for uplift. You will play a vital role in optimising funding from both established and new supporters, ensuring alignment with Bible Society’s mission priorities.
Alongside this, you will build and nurture key relationships through the management of a portfolio of current and prospective major donors, delivering significant levels of income against agreed targets. You will help donors fulfil their philanthropic ministry by connecting their generosity with the mission of Bible Society.
An enhanced DBS check will be required for this role.
If this sounds like you and you have the legal right to work and remain in the UK, we’d love to hear from you. Please provide your CV and a 250-word statement that sets out why you’re the best person for this position.
For the purposes of your cover letter, we ask that you do not use AI-generated content. We would like to hear your own thoughts, experiences, and motivations in your own words.
Bible Society is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community.
Closing date: Sunday 6 September 2026
Interview date: First round interview date: Monday 14 September 2026 (online)
Second-round interview date: Monday 21 September 2026 (Swindon)
We believe the Bible is God's gift to the world. We want everyone to discover its message for themselves.


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
FitzRoy is looking for a proactive and driven Oliver McGowan Programme & Training Coordination Manager to develop, coordinate and grow our external Oliver McGowan Mandatory Training offer.
Using your excellent relationship-building skills, you will develop partnerships with commissioners and other organisations and identify strategies to help more customers access our training. You'll build strong relationships with new and existing customers, ensuring they receive an excellent experience from initial enquiry through to training delivery.
This is an exciting opportunity to shape a newly created role, identify new opportunities, improve the way we work and lead our Training Support Team in coordinating all of FitzRoy's training, while helping us reach more organisations and increase the impact of our Oliver McGowan programme.
Please note this is a remote role with occasional travel to Petersfield and other locations in the UK, so a Full Driving Licence and access to a vehicle is essential.
Unfortunately we are unable to offer sponsorship for this role.
This role is being offered on a Full Time basis or 30 hours per week (across 4 days) on a 12 month fixed term contract.
What you'll do
- Lead our dedicated Training Support Team, ensuring the smooth coordination of all internal and external training across FitzRoy - Not just our Oliver McGowan programme.
- Work closely with our inspirational Lived Experience Trainers and Administration team to support the successful delivery of the Oliver McGowan programme and our internal training courses in a timely and efficient way.
- Develop new business opportunities and build lasting relationships with commissioners, customers and partner organisations.
- Deliver an excellent customer experience from initial enquiry through to course completion.
- Monitor performance, income, customer feedback and quality standards to support continuous improvement.
- Ensure compliance with Oliver McGowan licensing requirements and contractual obligations.
About you
You’ll have
- Experience of building strong relationships with customers, commissioners or partner organisations.
- Passion for delivering an outstanding customer experience.
- Excellent communication skills, which can flex for the different needs of our team and customers
- Confident leadership skills, to support a small team, helping people to do their best work.
- Great IT skills to use Microsoft Office, our LMS and other digital systems to monitor performance and keep things running smoothly.
- Information analysis skills, to solve problems and identify opportunities for improvement and growth
- FitzRoy aligned values, committed to improving the lives of autistic people and people with a learning disability.
- Experience of working within the health and social care sector and the Oliver McGowan Training Programme.
- Transferable experience in programme or training coordination and scheduling
Why join us?
You'll be joining a well-established, high-performing Learning & Development team with an excellent reputation for high-quality training. Our trainers and Training Support Team receive fantastic feedback from colleagues and external customers, and you'll have the opportunity to build on that success by shaping a newly created role and grow our external Oliver McGowan training offer.
About Us
FitzRoy is a national charity, set up 60 years ago by brave parents as a pioneering alternative to institutional care. Their values remain the values of FitzRoy today – we see the person, we are brave and we are creative – and they thread through everything we do.
We support hundreds of people with a range of needs. You could be supporting someone with learning disabilities, autism, acquired brain injuries or mental health support needs. Many of the people we support also have physical impairments or other health issues. Working for us will give you an opportunity to learn, to grow and to transform lives. Join us today.
Benefits
- 25 days holiday rising with service
- Staff recognition scheme
- Leadership development programme
- Healthcare cashback plan and employee assistance programme
- Team bonus scheme (service based roles)
- Pension and life assurance
Our vision, mission and values guide us each step of the way, and are as important now as when the charity first began. Our vision A society where p
The client requests no contact from agencies or media sales.
Job Description:
Domestic Abuse Women’s Case Worker
37.5 hours per week based at Stockport Women’s Centre
Salary: £26,225 after competencies complete £28,300
Annual leave: 25 days plus statutory bank holidays
12-month Fixed term contract 12 extension subject to funding
Main Aims of the post:
- To support and work with women from Stockport who are experiencing or experienced domestic abuse which will include safety planning, risk assessment, safeguarding, case management and advocacy.
- To hold and manage a caseload, creating and monitoring personalised support plans.
- To deliver group work to women, relating to domestic abuse awareness.
- To provide a weekly drop-in session to women that are experiencing or have experienced domestic abuse.
- To work collaboratively with our domestic abuse partnership as well as other agencies as appropriate to the case.
- To support the Head of Service as she develops the quality standards for The Women’s Centre.
- as ongoing informal consultation to keep supervisor informed of any changes that require management decisions
- To contribute to the development of the team and to new forms of work or service.
- To maintain an up to date knowledge of and awareness of developments in public policy and legislation regarding women in the criminal justice system and related subjects.
Essential:
- Must hold a relevant qualification relating to health & social care or have equivalent work experience.
- Experience of holding a caseload and providing or arranging services appropriate to need.
- A relevant qualification or equivalent work experience
- Raised awareness of specific issues affecting women.
- Knowledge of the possible impact that women who are experiencing or have experienced domestic abuse may have.
- Detailed knowledge of Safeguarding Legislation specifically in relation to Child Protection and vulnerable adults
- Sound knowledge of the Assessment Process
- Experience of holding a caseload and providing or arranging services appropriate to need
- Experience of creating, recording and implementing support plans
- Experience of Assessment
- Communication skills
- Teamwork skills
- Assessment skills
- IT skills
- Analytical skills
Closing date for applications is 12pm on Thursday 20th August at 12pm
Interviews will be held on Tuesday 25th August between 9am and 1pm and Wednesday 26th August between 1pm and 5pm
Please note that because of the nature of our work, this post is restricted to women applicants only under Schedule 9 (Part 1) of the Equality Act 2010
Job Types: Full-time, Fixed term contract
Please provide a current CV and Covering Letter with your application
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Role
We are seeking a creative, organised and audience-focused Social Media Officer to help myaware develop a more coordinated, consistent and effective social media presence.
This is an exciting opportunity to play a key role in how myaware reaches, supports and engages people affected by myasthenia, as well as families, carers, supporters, fundraisers, healthcare professionals and the wider public. The role will help move myaware’s social media activity from a reactive, team-by-team approach to a more planned and strategic function that supports awareness, fundraising, professional services, membership growth, community engagement and brand consistency.
Working closely with the IT and Digital Communications Manager, Fundraising, Professional Services and colleagues across the organisation, you will help plan, create, schedule and evaluate social media content across myaware’s channels. You will support the development of a social media content calendar, create clear and engaging copy, produce accessible and brand-aligned graphics, and help teams turn their knowledge, updates and campaign activity into content that works for myaware’s audiences.
You will also support the development of reusable templates, clearer content processes, social media reporting, and appropriate use of tools such as Canva, Adobe Creative Cloud and AI-assisted content creation. The role will involve helping myaware make stronger use of formats such as posts, carousels, Stories, Reels, short-form video, polls and direct-message-led campaign activity, while ensuring content remains accurate, sensitive, accessible and appropriate for a health charity.
The Social Media Officer will be predominantly home based within the UK, with occasional travel required. The role will work collaboratively across myaware to support awareness activity, fundraising campaigns, events, community engagement, professional services, membership activity and wider digital communications.
Who We Are Looking For
We are looking for someone with experience creating social media content for an organisation, charity, campaign, community group or similar setting. You will be confident writing clear and engaging copy for different audiences, using social media platforms such as Facebook, Instagram, LinkedIn, X/Twitter, YouTube or similar, and creating or adapting simple graphics using tools such as Canva, Adobe Creative Cloud or equivalent.
You will understand how social media can support awareness, fundraising, services, membership and community engagement, and you will be able to plan and organise content across multiple priorities. You will have a good eye for clarity, accessibility, tone and brand consistency, and be comfortable working with colleagues across different teams to turn ideas into effective social media content.
We are particularly interested in someone who is creative but practical, organised and reliable, warm in their communication style, and sensitive when working with health-related or personal content. You do not need to know everything about myasthenia before applying, but you should be willing to learn about the condition and the needs of people affected by it.
Experience in a charity, health, disability, community or membership organisation would be useful, as would experience supporting fundraising or event promotion through social media, creating Stories, Reels or carousel content, using analytics to improve content planning, or supporting campaigns and awareness activity.
Most importantly, you will share myaware’s values and be committed to helping us reach, support and connect more people affected by myasthenia.
If this sounds like you, we would love to hear from you.
Who are we?
myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia.
We are working hard to raise awareness of myasthenia, as it is a little-known condition. We provide support for people with myasthenia and their families, whilst offering advice and tips for living with the condition.
We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors.
Members of myaware have full access to a wide range of support services and events including our specialist benefits and welfare advisor.
myaware supports people with myasthenia and their families. We campaign for better medical services for people with myasthenia and work to inform medical professionals.
The myasthenias are a group of neuromuscular conditions. They are rare but also manageable and can affect anyone, regardless of age, gender or nationality. Myasthenia gravis, ocular myasthenia and Lambert-Eaton myasthenic syndrome are autoimmune conditions whereas congenital myasthenic syndrome is caused by an inherited genetic fault. It is thought that there are approximately 20,000 people currently living with myasthenia in the UK.
Benefits
- Generous holiday allowance
- Perkbox account (global benefits and rewards platform)
- Group Life Assurance after 6 months of service
- NEST workplace pension scheme
- Free inhouse staff benefits and welfare advice
- Investment in your personal and professional development
- Annual salary review
Application instructions
Candidates should submit their CV and tailored covering letter by: 11:30pm on Tuesday 25th August 2026.
Provisional interview dates will be week commencing: 07.09.2026
Interviews will be held over Microsoft Teams.
Applications submitted without a tailored cover letter will not be considered.
This post, due to its nature, duties and responsibilities, will be subject to an enhanced check by the DBS. This is funded by myaware.
This organisation supports anonymous recruitment. That means hiding your personal identifying information, removing bias from the hiring process.
The client requests no contact from agencies or media sales.
The client requests no contact from agencies or media sales.
The National Society for Education (NSE) is both an NCI and a Royal-charter charity. It's aims are to support Church schools and the wider education sector by developing leaders, shaping policy and growing faith.
The NSE leads the Church of England's national work in education in partnership with 41 Diocesan Boards of Education and approximately 4,700 Church of England schools. We also support the national education work of the Church in Wales, which includes around 150 schools. Our presence extends to work with community schools and academy trusts, as well as higher and further education through numerous chaplaincies, providing spiritual support and guidance to children and young people, and to adults.
We are a dynamic team, working remotely from our homes around the country. We gather regularly online, and also have in-person team days through the year.
The National Society for Education (NSE) leads the Church of England's national work in education in partnership with 41 Diocesan Boards of Education and approximately 4,700 Church of England schools. We also support the national education work of the Church in Wales, which includes around 150 schools. Our presence extends to work with community schools and academy trusts, as well as higher and further education through numerous chaplaincies, providing spiritual support and guidance to children and young people, and to adults.
As Marketing Officer, you will join the Business Development, Marketing and Communications Manager and Communications Coordinator to form a small yet dynamic and effective marketing team. Together you will support the marketing activities for the National Society for Education and the sub teams within it. These include the Professional Learning Group, Growing Faith, Partnerships & Engagement, Education Policy and SIAMS teams.
- Assist in maintaining the social media content calendar and creating and scheduling approved content across the NSE channels.
- Provide support in identifying key audience groups and tailor content to ensure relevance and engagement.
- Support the preparation of monthly marketing reports with social media analytics so we can monitor engagement and performance of campaigns.
- Support in market research activities to inform future marketing activities.
- Keep up to date with current market trends relating to the education sector.
- Provide support to the Communications Coordinator in updating and adding content to the NSE website.
- Occasionally use templates to design assets for external marketing activities.
- Occasionally provide marketing support and training to team members and partners.
- Occasionally attend in-person events to gather marketing material and schedule live socials.
- Occasionally support at film- and photo-shoots to create content that promotes our work.
The main duties and responsibilities of your role are outlined in the above job description. This list is not exhaustive and is intended to reflect your main tasks and areas of work. Changes may occur over time, and you will be expected to agree any reasonable changes to your job description that are commensurate with your banding and in line with the general nature of your post. You will be consulted about any changes to your job description before these are implemented.
This is a fixed-term contract until 31st August 2027.
The Church of England is for everyone, and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups.
Essential
Knowledge/Experience
* Experience in an administrative role
* Basic understanding of social media platforms and how they are used for marketing
Skills/Aptitudes
* Ability to work as part of a team
* Competency with Microsoft Office, including Excel, Word, and PowerPoint
* High-level attention to detail
* Proactive and able to work under own initiative
* Proven ability to prioritise conflicting demands and keep to deadlines
* Strong verbal and written communication skills
* Creative thinking
* Comfortable with working remotely
Desirable
Knowledge/Experience
* Previous experience in a marketing role
* Previous experience updating website content on Squarespace
Skills/Aptitudes
* Competency with social media scheduling tools
* Competency with design tools, such as Canva
* Photography and video editing
* Enthusiasm for digital marketing and content creation
Education
* Bachelor's degree in marketing, business or related field
The Church of England’s vocation is and always has been to proclaim the good news of Jesus Christ afresh in each generation to the people of England.



Reporting to: Fundraising Lead
Hours: Full Time (35 hours per week)
Key Relationships: Products Manager, Stewardship Manager, Fundraising Lead, Director of Development, CEO, COO, Trustees, External Partners
Location: Remote Working, with national travel requirements for meetings, events and collaboration.
Overall Purpose
The Partnerships and Philanthropy Manager will both raise money to support the sustainability of NHS Charities Together and contribute to supporting NHS Charities to increase their income.
The focus of the role is on developing and leading partnerships with corporates and philanthropy.
Overall Objectives
- To generate income across a portfolio of corporate partnerships and charitable trusts and foundations
- To support NHS charities to raise income from partnerships
- Work flexibly as part of a Development Team, supporting the range of fundraising and income generation that the team targets.
Key Responsibilities
The main duties and responsibilities of the role holder are as outlined below:
Partnership Development & Delivery
- Manage the range of existing partnerships across corporate and philanthropic audiences, creating and implementing bespoke solicitation and stewardship plans, generating income for the organisation or NHS Charities
- Translate our work into compelling and bespoke cases for support, making relevant and appropriate asks and soliciting multi-year strategic partnerships
- Identifyand develop new partnership opportunities whichbenefitour organisation or NHS Charities
- Develop opportunities for and deliver sponsorship income for our activity and events
Collaboration & Sector Support
- Work collaboratively with member NHS Charities to understand their fundraising needs, challenges, and opportunities.
- Build strong relationships with key stakeholders across the sector, supporting them to understand the most appropriate role for partnership-based fundraising
- Share learning and best practice from partnership relationships to inform future developments and sector growth.
- Contribute to supporting NHS Charities to raise their income, providing advice and guidance 1:1 and through supporting the delivery of member events
- Where required support the delivery of paid for consulting support to NHS charities on fundraising
- Keep abreast of trends in fundraising within and beyond the health sector.
Leadership & Financial Management
- Establish clear objectives, KPIs, and evaluation frameworks for all partnerships
- Monitor the performance and financial return of our partnerships work, producing regular reports and insights to inform decision-making.
- Provide effective line management to team members, ensuring they have clear objectives, professional development, and deliver high performance.
- Manage budgets as required, monitoring income and expenditure to ensure targets and forecasts are met, and reporting any variances promptly.
- Produce regular performance and income reports and insights to inform strategy and continuous improvement.
- Contribute to the effective running of the team, and participate in relevant training and team meetings.
- Ensure donor records are kept up to date on the fundraising database, and ensure our CRM records of key relationships are maintained
- Ensure all appropriate due diligence is undertaken and necessary gift agreements are in place.
- Ensure that all fundraising activity complies with the Fundraising Regulator’s Code of Fundraising Practice and relevant legislation.
Cross-Team Collaboration & Stakeholder Management
- Liaise with teams across the organisation to collaborate on member facing activity and ensuring our product offers fit with our member segmentation approaches.
- Support the team on other fundraising activity, for example around events, or in the cultivation and recruitment of individual donors
Competencies
Teamwork – ‘One charity’, working within and across teams
- Collaborates across teams, ensuring our activity is aligned with our wider support of members.
Building trust and respect – listen, feedback and learn
- Models our values through their work, seeking to support colleagues and understand their perspectives.
- Proactive, and adaptable to support the wider work of the organisation as required.
Responsibility – owning your part in our success
- Demonstrates commitment to delivering exceptional partnerships.
- Takes responsibility for developing and leading successful relationships which generate income.
Professionalism – creating an environment to achieve success
- Takes a learning approach to ensure we continually improve.
- Upholds the highest standards of integrity, ethics, and transparency, ensuring we always work within the Fundraising Code.
Stakeholder focus – understanding the needs of our key stakeholders and audiences
- Passionate about supporting NHS charities and helping them to increase their income.
- Seeks to understand the needs of NHS charities, shaping our support to maximise our impact in supporting them to raise income.
- Ensures our own fundraising does not compete with members.
Acumen – Sound decision-making
- Adapts and shapes partnerships based on learning to deliver success.
- Identifies and shapes member support around what is most effective.
Knowledge, Skills and Experience
- Fundraising Qualification, Chartered Institute of Fundraising, or equivalent
- Significant experience of fundraising, and the role and theory of fundraising through partnerships and/or philanthropic relationships
- Experience of securing significant partnerships of at least 5 figures from corporate partners, individuals or family foundations and managing relationships with major supporters
- Knowledge of the current philanthropy and High Net Worth Individual and/or corporate landscape and insight into future trends
- Excellent project management skills with the ability to manage multiple priorities and stakeholders.
- Creative thinker with a commercial mindset
- Collaborative working style with excellent stakeholder management skills
- Experience managing and developing team members.
- Influencing skills, with experience of working across teams or partner organisations.
- Experience of database management and using a fundraising CRM system
- An excellent communicator, in person and in written work
- Experience working within an NHS charity or large health-related fundraising environment.
- Experience in building credibility with senior external stakeholders and managing relationships with diplomacy
- Experience managing external relationships with suppliers
Other duties
- Visibly live NHS Charities Togethers values, including our commitment to diversity and inclusion.
- Carrying out the duties of postin accordance withNHS Charities Togethers policies and procedures on Health and Safety and take responsibility for ensuring personal health and safety.
- Working flexibly, prioritising workload, and working effectively as part of a team. Demonstrating an ability to work calmly and effectively when under pressure of tight deadlines, to deliver work on time and to a high standard.
- Adhere to relevant legislation, best practice, policies, and processes including, but not limited to charity law, the fundraising regulator, GDPR and professional codes and standards.
This is not meant to be an exhaustive list of duties. The need for flexibility is required, and the post holder is expected to carry out any other related duties that are within the employee’s skills and abilities whenever reasonably instructed.
Bid & Proposal Manager
Location: London
Salary: £44,000 - £48,000 per annum
Vacancy Type: Permanent, Full Time
Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.
Job Description
As a Bid and Proposal Manager, you will play a pivotal role in securing funding that enables Catch22 to deliver life-changing services across the UK. Working within a high-performing and collaborative Business Development team, you will lead the development of major public sector and grant funding opportunities, shaping innovative solutions that respond to complex social challenges and drive sustainable organisational growth.
This is an exciting opportunity to work at the heart of strategic growth, influencing service design, developing partnerships, and leading bids that have a direct impact on the communities we serve. You'll take ownership of high-profile opportunities while collaborating with colleagues across the organisation to maximise our success.
Your responsibilities will include:
· Leading complex public sector bids and grant funding proposals from assessment through to submission, securing significant income and strategic growth opportunities for Catch22.
· Managing end-to-end bid and proposal processes, delivering high-quality, compliant submissions within tight timescales and governance requirements.
· Developing compelling, high-scoring bid content and innovative, outcomes-focused solutions that respond effectively to commissioner and funder requirements.
· Bringing together operational leaders, external partners and subject matter experts to create credible, deliverable and commercially competitive service models.
· Conducting competitor analysis and bid strategy development to inform bid decisions and maximise win rates.
· Building and managing delivery partnerships that strengthen proposals, enhance service quality and deliver value for Catch22.
· Providing leadership and assurance throughout the bid lifecycle, ensuring effective governance, compliance and proactive risk management.
· Contributing to a culture of continuous improvement, championing innovation and adopting new approaches and technologies that enhance bid quality and team effectiveness.
Qualifications
We are looking for highly motivated, results-driven professional who brings:
· Proven experience leading successful high-value or complex bids, proposals or projects.
· Exceptional writing, communication and stakeholder engagement skills.
· A track record of securing six-figure public sector contracts and/or grant funding.
· Experience developing service solutions and funding propositions with operational teams, partners and stakeholders, including facilitating workshops.
· Strong commercial awareness and a good understanding of the business development lifecycle.
· Knowledge of one or more of Catch22's core service areas, including education, justice, employability, health, or victims and exploitation services.
· Confidence using technology, CRM systems and data to improve performance and effectiveness.
· An undergraduate degree, project management qualification, or equivalent relevant experience.
· A commitment to inclusion, equity and belonging, fostering positive and respectful working relationships.
· Willingness to travel across the UK to engage with colleagues, partners, commissioners and sector stakeholders.
Additional Information
Flexibility: Fully remote role (UK based), or with access to our central London office
Application Deadline: Wednesday 26th August 2026
Interviews: Thursday 10th and Friday 11th September
Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.
We aim to review applications as quickly as possible. However, due to the volume of interest we receive, we may not be able to contact all applicants individually. If you have not heard from us within two weeks of the closing date, please assume that your application has not been successful this time.
At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.
To Apply
If you feel you are a suitable candidate and would like to work for Catch22, please do not hesitate to click apply.
30 hours per week (term-time only) / £34,475 per annum, pro rata / permanent / working days to be discussed at interview (role may be considered for job share between two counsellors)
YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.
We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.
We are here for children and young people, many of whom face multiple challenges and need our support.
Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.
YMCA Dialogue is a BACP Accredited service, providing counselling services in schools since 1994. Dialogue has built an excellent reputation with schools, colleges, professionals and commissioners and the service has developed and expanded over the years, now operating across Brighton & Hove, East Sussex and West Sussex.
We are recruiting for qualified counsellor or therapist with experience of working with secondary school children to join our team and deliver our service at The Forest School in Horsham, West Sussex.
We are seeking candidates who are passionate about making a difference to lives of the children they work with. You will provide an ethical, professional counselling service at The Forest School and will establish good professional working relationships with key school staff.
This will include discussion of referrals, managing a session timetable within the school day and agreeing a process for students coming to and from sessions.
You will be required to undertake assessments with parents/carers and counselling sessions with children, complete all associated admin and attend regular clinical supervision and line management meetings.
Key responsibilities
- Run a suitable appointment system flexible to the needs of the school, offering students appropriate assessments and counselling appointments.
- Manage the tight time boundaries of the role and the often complex and varied workload.
- Liaise with school staff over referrals, waiting lists and appointments.
- Carry out initial clinical and risk assessments and establish appropriate referral pathways with other services where appropriate. Continually assess risk throughout each student’s counselling.
- Follow YMCA Dialogue safeguarding procedures; to know who the School’s Designated Safeguarding Officer/s is and how to contact them when a safeguarding concern arises.
- Work at all times within the BACP Ethical Framework for the Counselling Professions.
- Maintain individual membership of the BACP and to become a Registered Member (or other professional body such as HCPC).
- You will establish good professional working relationships with key school staff.
Qualifications, knowledge, and experience
You will have a genuine interest in working with children and young people of primary and secondary school age, together with experience of building effective therapeutic relationships. You will bring a professional, flexible approach, excellent interpersonal and time management skills, and ideally have experience of counselling children and young people using creative therapeutic approaches. Experience of working within a school setting would be advantageous.
Essential:
- Counselling or psychotherapy qualification at Level 4 minimum; Level 6 or above is desirable – along with two years’ or 450+ hours post qualifying experience in face-to-face individual counselling or therapy with young people (preferred), including experience of working with risk-related issues as a qualified counsellor.
- You will already have a sound understanding of child protection and vulnerable adult safeguarding issues, policies, and procedures.
- You will already have proven experience in safeguarding children and young people, responding to, managing, and referring safeguarding issues.
- You will already have a BACP Membership; BACP Registered or Accredited. Or other professional body e.g. HCPC.
CLOSING DATE: Monday 31 August 2026 at midnight.
Please note that we are unable to offer a work permit or visa sponsorship for this role; applicants must already have the right to live and work in the UK independently.
An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility If you require assistance or have questions regarding the application process, please do contact us.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns.
Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity checks.
Our mission is to help children and young people have a fair chance to be who they want to be.

The client requests no contact from agencies or media sales.
Ready to lead one of the UK's most ambitious charity retail partnerships?
Marie Curie is looking for a proactive, relationship-driven Corporate Partnership Lead to spearhead their record-breaking £15 million partnership with Morrisons. This is a completely unique and rare opportunity to embed yourself within one of the UK's leading retailers - driving income, impact and innovation from the inside out.
Salary: £44k
Location: Hybrid, between Morrisons HQ in Bradford and home (between 1-2 days onsite, dependent on personal preferences, with travel to site reimbursed)
Contract: 9-month maternity contract, 35 hours per week FTE or 0.8 reduced hours considered
Benefits: 25 days holiday (+bank), up to 7.5% matched pension contribution and other family and life-friendly policies
Culture: Vibrant and energising, where high-performance and ambition meets support and collaboration
You'll be the face of Marie Curie at Morrisons HQ in Bradford, working hand-in-hand with their Corporate Affairs team to deliver sector-leading fundraising, cause-related marketing and commercial campaigns that are big on impact.
What you'll be doing
- Take a lead role motivating a high-performing team to deliver £5m+ annually through colleague fundraising, CRM and strategic initiatives.
- Pitch new ideas to buying teams and unlock fresh commercial opportunities.
- Build powerful relationships across both organisations to drive momentum.
- Manage budgets, report impact and ensure every penny counts.
- Champion creativity, stewardship and collaboration.
What we're looking for
- Proven expert in corporate partnerships with high-value experience (six figures+).
- Confident communicator and strategic thinker who thrives in fast-paced environments.
- Someone who can spot opportunities, build trust and deliver results.
- Passionate about Marie Curie's mission and ready to make things happen.
This is your chance to shape one of the most exciting collaborations in the sector, with the backing of a brilliant team and a trusted national brand.
Interested? We'd absolutely love to hear from you.
To apply: Send your CV or profile to Ellen Drummond at Charity People to start the conversation. If your experience aligns, we'll be in touch with next steps on how to make your application.
Deadline: Only because this role is time-sensitive, we'll be reviewing CVs on a rolling basis - so please do get in touch as soon as possible if you're interested. But, if you're away on holiday or your personal circumstances make this time of year difficult, please just reach out to Amelia and we'll ensure that you don't miss out.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Recovery Worker to play a pivotal role in our Complex Needs Service in Notting Hill.
Sounds great, what will I be doing?
This role provides person centred support to service users, focusing on increasing independence, maintaining accommodation, and improving quality of life.
Responsibilities include creating and reviewing SMART support plans, delivering home or community based support, facilitating access to medical and community services, and minimizing hospital admissions for mental health. The role also involves working with external agencies, developing interventions for hard-to-engage users, and promoting ongoing engagement with support networks.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Experience supporting people with ill mental health in a community based setting is key along with knowledge of the relevant mental health acts and legislations. it would also be beneficial to have strong IT skills and knowledge of safeguarding, recovery approach, and the benefits system.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
Help residents feel informed, supported and confident throughout vital building safety and remediation projects. Join Peabody's Resident Engagement and Compliance team and make a real difference by delivering exceptional customer service, clear communication and positive outcomes for our communities.
We're looking for a passionate and proactive Remediation Resident Engagement Officer to be the trusted link between residents, contractors and internal teams during fire remediation and building safety works. This is a rewarding opportunity for someone who thrives on building relationships, resolving complex issues and ensuring residents remain at the heart of every decision.
In this role, you'll act as the primary point of contact for residents throughout their remediation journey, providing reassurance, managing enquiries and complaints, and ensuring people are kept informed every step of the way. Your ability to communicate clearly, demonstrate empathy and build trust will be key to delivering an excellent resident experience.
Working closely with teams across Home Ownership, Housing Management, Asset Management, Legal and Fire Safety, you'll support the delivery of remediation programmes while helping ensure compliance with relevant legislation and regulatory requirements. You'll maintain accurate records, monitor project information, assist with leaseholder and landlord certification processes, and contribute to service improvements through data analysis and resident feedback.
This role would suit someone with experience in housing, resident engagement, leasehold services, property management, customer service or compliance who enjoys working in a fast-paced environment and managing a varied workload. You'll be organised, solutions-focused and confident building relationships with a wide range of stakeholders.
What you'll bring:
- Excellent customer service and relationship-building skills.
- Experience handling complex enquiries, complaints and escalations.
- Strong organisational skills with the ability to manage competing priorities.
- Confidence maintaining records, databases and compliance documentation.
- Excellent written and verbal communication skills.
- A proactive, resident-focused approach with great attention to detail.
- Knowledge of housing, leasehold services, compliance or building safety practices would be advantageous.
At Peabody, you'll be part of an organisation committed to creating safe, sustainable communities and delivering outstanding services to residents. Whether you're seeking a permanent opportunity or a fixed-term role, this is your chance to contribute to a high-profile building safety programme while developing your career in a supportive and purpose-driven environment.
Apply today and help us make a lasting difference to residents' lives by ensuring they feel heard, supported and informed throughout every stage of their remediation journey.
Role Purpose
The role provides operational technical support to ensure that all financial data used for organisational decision making is validated, timely and analysed to ensure appropriate insight. The role specifically delivers accurate Restricted Fund management and Reporting and implements changes to ensure best practice.
This role is part of Trussell’s Mission Enabling team, the goal of which is to enable and empower the effective delivery of all of the outcomes associated with our strategic programmes, and to ensure that the way we work at Trussell is aligned to our organisational values and approaches. In doing so, this role underpins the success of our organisational strategy – contributing to the fulfilment of our long term vision of a UK without the need for food banks.
Key Responsibilities
Validate Financial Data and analysis – Validate all financial reporting in all platforms by monitoring outputs and undertaking corrective action to ensure that all standard organisational reporting and analysis can be relied on for decision making. This includes working with the Assistant Financial Account to ensure that all finance system data configuration is designed to meet Trussell’s financial reporting and analytical needs and management of budget, forecasting and projections with line manager and finance business partners from agreed data collection tools through to system input and reconciliation to drive performance reporting.
Maintain Donor, grant and fund management– Maintaining donor funds by managing end to end finance interactions and delivering standardised reporting to all stakeholders to ensure Trussell meets its donor obligations. This includes recommending and implementing agreed changes to meet best practice standards.
Support Procurement and contract management – Support procurement framework effectiveness through analysis of supplier activity, tenders and market rates as required to deliver value for money in all activity.
Support Treasury and cash management – Support effective treasury management through maintaining up to date data for financial projections from programmes and mission enabling financial business partners to enable accurate forward forecast of our cash flows.
Person Specification
Knowledge acquired through accountancy qualifications (ACA, CIMA, ACCA, CiPFA) or equivalent experience
Donor restricted funds management
Finance systems – data structure and analysis
Proficiency in Microsoft 365 products, especially Excel
Essential Skills
Time management and prioritisation
Data validation, extraction and reconciliation techniques
Financial modelling and analysis
Problem solving skills / troubleshooting
Key Experience
Operating in a fast paced, multi-disciplinary environment
Delivering financial reporting and analysis in a departmental/programmatic structured organisation
The client requests no contact from agencies or media sales.
Experienced in complaint resolution in contact centre environment? Thrive in a fast-paced contact centre environment?
Join us as a Customer Feedback Ambassador and help turn challenging customer experiences into positive outcomes.
As part of our Customer Service contact centre team, you'll investigate and resolve complaints, feedback and complex enquiries across phone, email, live chat and written correspondence. Combining empathy with sound judgement, you'll deliver fair, timely resolutions while helping us improve the experience we provide to our customers and supporters.
About the role
You'll be the main point of contact for customer complaints and feedback, managing cases from initial contact through to resolution. From service concerns to more complex issues involving safeguarding, compliance or risk, you'll ensure every customer feels heard, supported and treated fairly.
You'll:
About you
We're looking for someone who combines excellent customer service skills with a passion for resolving problems and improving experiences.
You'll have:
About the team
We're about being brave, compassionate, informed and making a genuine impact. Join a vibrant team where innovation flourishes, and each day offers a chance to revolutionise customer experiences. Our team champions inclusivity, fosters new ideas, and cultivates a collaborative environment.Join a purpose-driven team where every conversation counts. By supporting our customers with empathy and expertise, you'll help deliver exceptional experiences while contributing to BHF's vision of a world free from the fear of heart and circulatory diseases.
Working arrangements
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our Birmingham Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
The induction training will last for four weeks, during which you will be required to come into the office for additional days. After completing the training, this will reduce to once a week.
Belonging at BHF
We are committed to fostering a workplace where everyone feels valued and supported.Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real differencetogether.
To hear from our people, check outBelonging at BHF.
Our people are at the heart of everything we do. By funding research across six decades,we’vehelped keep millions of hearts beating and millions of families together.We’reinvesting in ground-breaking research that will get us closer than ever to a worldwhere everyone has a healthier heart for longer.
Benefits anddevelopment
At BHF, we offer a comprehensive range of benefits designed to support our colleagues’ wellbeing and professional growth.
To find out moreabout our benefitsyou can download the Benefits documentat the bottom of this pageorcheck outourBenefitsandDevelopmentpages.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
Interview process
The interview process will consist oftwostages.Firststageinterviewswill beheld at Birmingham Office (B37 7YE)
How to apply
It’squick and easy to apply for a role at the BHF. Just click on the apply button below. Allyou’llneed is an up-to-date CV and to answer three application questions.
Our recruitment processes are fair, accessible, andinclusive.BHFuse anonymous CV software as part of the application journey.
We support responsible use of AI to help shape your application. By applying for a role at BHF, you confirm that your application is authentic and reflects your own skills and experience, to ensure everyone is assessed fairly.
Should you need any adjustments to the recruitment process, at either application or interview, pleasecontact the Recruitment Team.
Our recruitment process requires successful candidates to consent to a Basic DBScheckand any offer of employment will be subject to a satisfactory check being completed.
Please note that we are unlikely to be able to sponsor applicants for this role, as it does not meet the minimum salary criteria for sponsorship eligibility.
- Investigate customer complaints and feedback, identifying root causes and appropriate solutions.
- Assess when specialist input is needed, working with teams across BHF to resolve complex cases.
- Provide accurate, clear information and guidance to customers.
- Communicate professionally and empathetically across phone, email, live chat and written channels.
- Manage a varied workload, meeting service level agreements and complaint handling standards.
- Identify trends and opportunities to improve customer experience and service delivery.
- Maintain accurate records using CRM and complaint management systems.
- Experience managing complaints within a contact centre or customer service environment.
- Strong conflict resolution and customer communication skills.
- Excellent written and verbal communication, with the ability to adapt your approach to different situations.
- The ability to investigate issues, analyse information and identify practical solutions.
- A calm, resilient and empathetic approach when handling challenging conversations.
- Experience using CRM systems and maintaining accurate customer records.
- Strong organisational skills, with the ability to manage multiple priorities and meet deadlines.
- Excellent attention to detail.
- A positive, collaborative and adaptable approach.
Our vision is a world free from the fear of heart and circulatory diseases.
The client requests no contact from agencies or media sales.
£36,750 - £39,500 per annum
35 hours per week (4-day week considered for the right candidate)
Home-based in Manchester, Liverpool or the surrounding area
12-month fixed-term contract
Do you have significant community fundraising experience and a passion for building meaningful relationships that make a lasting difference?
We're recruiting for an exciting opportunity with a leading national charity that is investing in a new regional fundraising approach. This role will play a key part in strengthening local community engagement, developing long-term supporter relationships and helping to shape an innovative fundraising pilot with national reach.
Working across the North West, you'll develop and grow a portfolio of supporters including individuals, community groups, clubs, societies and local businesses. Through outstanding relationship management and supporter stewardship, you'll help generate sustainable income and build lasting connections with the charity.
Alongside this, you'll lead on a high-profile regional partnership pilot, working directly with local retail colleagues and community champions to increase engagement, fundraising activity and awareness. As one of a small number of regional roles introduced as part of the pilot, you'll have the opportunity to influence and shape how the programme develops in the future.
You'll also provide line management and support to one fundraiser, helping them develop their skills, achieve their objectives and deliver excellent results.
We're particularly interested in hearing from people who have:
- Significant community fundraising experience
- Experience building long-term relationships with new supporters and growing income
- A track record of delivering against targets, budgets and KPIs
- Strong stakeholder management and communication skills
- The confidence and ability to support, coach and develop others
- A proactive, solutions-focused approach and the ability to work independently
- Experience identifying opportunities, testing new ideas and adapting activity to maximise results
What's on offer
- The chance to play a key role in an exciting new fundraising pilot
- A varied role combining relationship fundraising, partnership development and people management
- Flexibility through home-based working
- The opportunity to help shape the future of a growing community fundraising programme
- The support of an ambitious, collaborative and high-performing fundraising team
Please note:Candidates must be based within easy reach of Manchester, Liverpool or the surrounding area. Regular travel across the region is required, including occasional evening and weekend work. A full driving licence and access to a car are essential.
This is a fantastic opportunity for an experienced community fundraiser, or someone looking to take their first step into managing people, to make a genuine impact while helping to shape an exciting new way of engaging supporters locally.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.


