13 Engagement officer jobs in London

Supporter Engagement Senior IG Officer

Become a part of our story.

Our work matters because life matters, until the very end. For over 70 years, our specialist teams have been working towards giving people the palliative and end-of-life care, and grief support, they deserve. And we're looking for a Supporter Engagement Senior Individual Giving Officer to help us get there.

Do you have experience in direct marketing campaign management? Do you want to help deliver excellent supporter experience to help drive income growth?

In this role you will grow income from existing supporters through data-led, multi-channel campaigns, as well as help to increase supporter engagement and lifetime value by developing and optimising tailored supporter journeys.

You will be responsible for:

• Leading direct, telemarketing and digital retention and development campaigns, coordinating product briefs, timings, stakeholder approvals and suppliers to deliver compliant, on-brand materials.
• Managing and forecasting income and expenditure for assigned campaigns, ensuring spend remains within budget.
• Report campaign KPIs and insights to stakeholders and recommend campaign and programme improvements.
• Leading cross-organisational data collection and supporter journey development using a test-and-learn approach.

The ideal candidate would have:

• Individual Giving fundraising or transferable experience, including leading cash and/or regular giving.
• Experience of independently leading supporter stewardship and retention projects, using data gathering, segmentation and test-and-learn approaches to develop supporter journeys.
• Experience of leading process improvements across teams and managing external agency and third-party supplier relationships.
• Experience of leading the development of compelling marketing materials and copy for print, web and social media.

Essential criteria:

• Experience with databases (preferably Raisers Edge) and strong Microsoft Office skills, including advanced Excel.
• Strong interpersonal and customer service skills, with experience working collaboratively within and ideally across teams.
• A proactive, innovative approach to developing ideas, improving supporter experience and increasing process efficiency.
• Ability to prioritise workload and manage deadlines effectively.

Closing date: 20th November

Interviews: 2-4th December

**We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.

What can we offer you?

The work we do matters, and so do the people who make it possible. Alongside the satisfaction of making a real difference to people facing death and grief, you'll benefit from a supportive culture, opportunities to develop, and a range of employee benefits that recognise the valuable contribution you make.

Benefits:

• Company pension scheme
• 27 days holiday – rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online
• Structured induction programme and learning and development opportunities.

Our commitment to equity, diversity and inclusion

At Sue Ryder, we believe a diverse workforce helps us provide the best care and support. We’re committed to equity, diversity and inclusion and to eliminating unlawful discrimination.

We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and people living with disabilities.

As a Disability Confident Committed employer, we support the ‘Offer an Interview’ scheme for disabled applicants who best meet the minimum essential criteria. We also use inclusive recruitment practices, including sharing interview themes or questions in advance, remote interviews and other accessibility support.

Once in post, you’ll have access to staff and volunteer networks and an Inclusion Passport to record and carry workplace adjustments.

Join us in creating a culture where everyone feels respected, valued and able to thrive.