Service administrator jobs in Islington, greater london
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OVERVIEW OF THE ROLE
This is an exciting opportunity to join the Client Services Team which operates within Helen Bamber Foundation’s vibrant, multi-disciplinary team. The duties of a Client Services Administrator are two-fold 1) is to host our busy reception area and friendly waiting room; welcome clients and visiting professionals to the Helen Bamber Foundation and attend to any needs they might have and 2) to assist with overseeing the booking of appointments between clients and staff/volunteers across the organisation; liaising with third parties and clinicians in relation to Initial Assessments; booking and managing doctor’s diaries for our Medical Advisory Services and the booking of interpreters across the organisation.
The role will work closely with the Office Manager and Appointments Lead as part of the Client Services Team. It includes support and cover to the Appointments Lead and any other operations tasks set by the Office Manager and Director of People. You will be at the heart of an exciting team of experts, working as the face of Helen Bamber Foundation and the first point of contact for both external and internal queries.
MAIN DUTIES AND RESPONSIBILITIES
RECEPTION FUNCTION
· Greet clients and visitors and fielding a wide range of queries (in-person, on the telephone, via e-mail and WhatsApp) in a timely manner;
· Ensure all site visitors and staff sign in/out using our Visitor Management System
· Handle the charity’s post ensuring that the appropriate persons receive it daily
· Deal with Walk ins in line with the charity’s policy
· Triage queries that come to reception internally to the multidisciplinary team;
· Provide accurate and detailed signposting advice as well as occasional casework for clients that might arise from fielding queries;
· Create and maintain signposting resources as needed
· Open and close reception at the specified times (typically 8.30am and 5pm);
· Order office supplies, refreshments and any other purchases authorise as necessary.
· Handle and accounting for petty cash, including client travel and staff/volunteer expenses;
· Record petty cash transactions on the appropriate spreadsheet and inline with internal policies
· Report discrepancies with Finance and investigating this in line with internal guidelines
· Lead, training, and supervising reception volunteers as well as providing ad hoc training to other members of the team as needed
· Provide administrative support and ongoing tasks as required, including database management, calendar and diary management and file-keeping
· Assist with monitoring and evaluation (client surveys, Key Performance Indicators (KPIs) etc.)
· Undertake any task that may be requested from time to time that may be consistent with the nature and scope of this post
SELECTION PROCESS
We will invite candidates to an initial 15-minute online screening meeting week on Friday 27th February followed by shortlisted candidates attending in-person interview on Tuesday 10th March or Wednesday 11th March. We will also ask you to complete a short exercise on the day.
At Helen Bamber Foundation Group we want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview so we will provide you with your interview questions ahead of the interview. This will allow you time to prepare, and ensure you have your best examples in mind.
We offer a guaranteed initial interview for refugees, stateless people and others with lived experience of forced migration, provided that they provide some evidence of relevant experience or skills in relation to the essential criteria.
ELIGIBILITY
Please note that the successful candidate must have the right to work in the UK (as a small charity we do not have the capacity to sponsor work visas).
Successful candidates will also be subject to a standard DBS check. If appointed, you will also be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment and to disclose any relevant convictions incurred during your time with us.
ADJUSTMENTS
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print or Word format, or if you would like to discuss any specific requirements, please get in touch with us.
Registered Charity The client requests no contact from agencies or media sales.
Thank you!
The role
We’re seeking a Services Administrator to join our fantastic Information Team!
Help us support thousands of people affected by pancreatic cancer each year. We support people through our nurse-led Support Line, our online, print and video information, webinars and our peer support Circles.
This is a varied, part time role reporting into the Senior Information Manager but working across our information and support services teams. Some of what you’ll be doing will involve:
- Providing administrative support across our information and support teams, including processing service users’ data, booking meetings, monitoring email inboxes and sending communications.
- Supporting the team with our digital platforms, including our website, social media and online shop.
- Carrying out regular data entry into our CRM, and collating feedback, data and statistics for team reports.
About You
We’re looking for someone who is process driven, always makes sure they get the details right, and is constantly learning and improving.
- You have good written and verbal communication skills.
- You are able to prioritise and manage a busy and varied workload.
- You have experience of administration, data entry and using a CRM database.
- You can use your own initiative and have great problem solving skills.
If this sounds like you – we’d love to hear from you!
About working for us
This is a fast-paced organisation that is committed to making a difference.
Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and wellbeing and your work-life balance, and you will feel that your contribution is valued and matters.
About us
We are Pancreatic Cancer UK. We go above and beyond for everyone affected by this disease.
Right now, half of people with pancreatic cancer die within three months of diagnosis. Families are left with only hope to hold onto. They need more. So we do more.
We bring more break throughs through research, more change through campaigning and more support through our expert nurses.
We make more noise because people have gone unheard. We are relentless because the disease is ruthless. We care more because people feel forgotten.
Because people with pancreatic cancer need more than hope.
Underpinning this vision are our three values:
- Courage
- Compassion
- Community
We cannot achieve our vision without employing people who are committed to our vision, strategy, and values.
At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported. We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices.
We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; [EM1] therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector.
Safeguarding
PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate support. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards.
Hybrid-working:
Our London office is a place to connect, collaborate and celebrate with colleagues, and we recognise that flexibility around where you work is just as important. We are currently working hybrid with a minimum of 1-2 days in the office. This is an office-based role where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the role.
How to apply:
- You can download the Job Description and Person Specification on our website's advert for full details of the role. If you have any questions about this role that we’ve not answered, please get in touch with Emily Morgan (contact details are on our website's advert).
- To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews.
- You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
- Please note that interviews will be held at our office on 25 February 2026.
No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment.
101 - 500
The client requests no contact from agencies or media sales.
Thank you!
The Royal Statistical Society is an international professional body championing the vital role of statistics and data in society. We’re seeking a Professional Services and Member Development Administrator to deliver high-quality administrative support across professional certification, accreditation, and member development — helping ensure our members receive an outstanding experience at every stage of their journey.
This role is perfect if you’re motivated to keep processes running smoothly, enjoy working with people, and take pride in delivering excellent service. You’ll play a key role in supporting professional recognition activities, engaging with members and volunteers, and maintaining accurate records that underpin the Society’s work.
In this role, you’ll be:
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Administering professional certification and accreditation processes
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Supporting member recruitment and onboarding
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Coordinating meetings and committees, including preparing papers and taking minutes
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Maintaining accurate data in CRM systems
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Responding to member enquiries and providing first-class customer service
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Supporting volunteers and professional panels
This is a fantastic opportunity for someone who is driven to make a meaningful difference by supporting professional standards, strengthening a vibrant membership community, and contributing to work that advances statistical excellence across society.
Application Instructions
You will be redirected to the Royal Statistical Society's website, where full instructions on how to apply will be given.
Please ensure you have read the full role specification before you submit your application.
The successful candidate must have the right to work in the UK. Visa sponsorship is not available for this role.
The deadline for applications is Tuesday 17 February 2026.
Interviews to be held on Tuesday 3 March 2026.
The client requests no contact from agencies or media sales.
Thank you!
You will respond to referrals, making sure that survivors receive clear information about waiting times and next steps. You will book clients into assessments, arrange their first meetings and speak with them by phone, offering a warm and client-centred approach throughout. You will collect feedback and ensure that clients have the information they need when they need it. You will also prepare and manage performance data, and administer key service meetings including team development days and monthly allocations meetings. You will use Microsoft apps and Salesforce to support a part-time, remote team of freelance counsellors.
Location: Galop’s offices are located in London. Hybrid working is available.
Hours: 0.6 FTE: 21 hours a week
Contract: Permanent
Reports to: Therapeutic Service Team Lead
Salary: £19,192.15 per year (0.6 of FTE salary £31,986.91)
Closing Date and Applications
Applications should be submitted by 10am on 12th February 2026.
Interviews will be held on 27th February 2026.
REF-226 067
