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Supporter Journey Lead
Salary:£36,880 - £41,439
Location: Home based with an expectation to travel as appropriate each month
Hours: Full Time – 35 Hours a week
Contract: Permanent
We’re looking for a Supporter Journey Lead to join our Supporter Experience team.
This is a key role in shaping how supporters experience Help for Heroes across different journeys, touchpoints and moments that matter.
You’ll work with teams across Commercial to map, develop and improve supporter engagement journeys, turning strategy, insight and campaign learning into practical plans that strengthen relevance, supporter experience and long-term value.
About the Role
As Supporter Journey lead, you’ll lead the mapping, development and ongoing improvement of supporter engagement journeys across Commercial.
You’ll work with product owners, delivery teams and enabling colleagues to understand current journeys, define target journeys, identify pain points and opportunities, and turn strategy, audience insight and campaign learning into clear, practical plans.
In this role, you will:
About You
Are you someone who enjoys understanding how people experience an organisation across different touchpoints, channels and moments?
Do you like bringing people together to map journeys, uncover pain points and turn ideas, insight and learning into practical improvements?
You’ll be confident working across supporter, customer or audience journeys, with a good understanding of how touchpoints, handoffs, segmentation and communications shape experience.
You’ll be comfortable working with product owners and delivery teams to define clear requirements, actions and workplans, while keeping activity aligned, realistic and deliverable.
You’ll also be someone who can use campaign learning, supporter feedback and basic performance information to identify where journeys could be strengthened, simplified or made more relevant.
Essentially, we’re looking for someone who is supporter-focused, organised, collaborative and practical — with the facilitation and relationship-building skills to help teams improve journeys and create better experiences over time.
About the Team
Supporter Experience is a newly formed department within Commercial, created to help us better understand, engage, support and motivate our supporters.
We’re a collaborative and developing team, working across Commercial to shape more joined-up, relevant and thoughtful supporter journeys.
This is an opportunity to help shape how the department develops from the beginning, bringing teams together to understand supporter needs, improve key moments and create stronger experiences over time.
In return we can offer you:
Closing date: 5th July 2026
We reserve the right to close this vacancy early if we receive a high number of strong applications.
We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.
The client requests no contact from agencies or media sales.
The Woodland Trust is looking for an Assistant Site Manager for our Scotland Region. The role will assist the Site Manager with the management of mainly urban woodlands in West Lothian, Central Scotland. This will involve leading on the management our growing Volunteering teams, assisting with monitoring contracts, liaising with maintenance contractors, engaging with neighbours and the public, running events and carrying out surveys associated with delivery of site management plans and work programme.
A company vehicle will be provided for this role. Please note that out Company Vehicle Policy is also under review as part of our Job Families and Contract Review project, so the eligibility criteria therein are subject to change in due course.
The Role:
The Candidate:
Benefits and Wellbeing:
Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
About Us:
The Woodland Trust is the UK’s largest woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.
Our Commitment to Diversity and Inclusion:
To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application.
Application Advice:
For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application.
Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role.
Acceptable Use - Artificial Intelligence (AI):
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.
Apply Now:
If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.
First round interviews will take place via Microsoft Teams on 17th July 2026.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Drive meaningful change for disabled children while building your career in corporate partnerships. This role offers the chance to secure major new business partnerships that directly fund life-changing equipment for children who need it most.
Location: Remote with 3 days in the office per month
About Newlife
As one of the UK's leading charities providing essential specialist equipment to children with disabilities, Newlife is dedicated to making life better - for the families we serve, and for the people who help us to make that happen.
Through grants and emergency equipment loans, we ensure children get the vital equipment they need, when they need it, while our free nurse helpline offers crucial support and information. Our campaigns help to give children with disabilities and their families a voice, advocating for change to benefit the families we serve.
Across the whole of Newlife, our teams are crucial to our success – it's not just a job; here you'll be helping us to change lives every day.
Disclosure and Barring Service (DBS) checking may be necessary for this role.
What You'll Be Doing
You'll drive sustainable income growth through acquiring new corporate partners and managing existing supporters. This role focuses heavily on proactive business development, working with our stock donation team to identify, approach and secure new corporate supporters.
New Business Development:
Partnership Types:
Account Management:
Performance Management:
What We're Looking For
Essential Experience:
Essential Skills:
Desirable:
If you're ready to build meaningful partnerships that change children's lives while advancing your career, we'd love to hear from you. Apply now to join our mission.
The UK’s largest charitable provider of specialist equipment for disabled children.


People Advisor
Location: Bristol with hybrid working (40% office based)
Salary: £36,500 to £38,000 per annum FTE
Type: Part time (28 hours per week, O.8 FTE) or Full-time (35 hours per week) Mon-Fri
Contract: Permanent
About our Organisation
The Soil Association, formed in 1946, is the only UK charity which works across the spectrum of human health, the environment and animal welfare. That’s because we cannot tackle these issues in isolation.
We campaign for change, we support farming innovation, we serve healthy food in communities, we support and grow the organic market, and we protect forests. We couldn't do any of this without our supporters, partners, donors and dedicated staff. We make a difference in the world where it’s needed the most.
About the Opportunity
This is an exciting opportunity to join a supportive and collaborative team, develop your career, and contribute to a purpose-driven organisation working to transform the way we eat, farm and care for our natural world.
In this newly created People Advisor role, you will support approximately 180 colleagues across a diverse range of specialist teams within Soil Association Charity, Land Trust and Exchange. Working closely with managers and colleagues, you will play a key role in delivering a proactive, people-centred HR service. Key responsibilities include:
• Acting as a trusted advisor, providing day-to-day operational HR guidance and support to managers and colleagues
• Supporting the full employee lifecycle, ensuring people processes are efficient, compliant and aligned with our values of being grounded, inclusive and nourishing
• Advising and coaching managers on employee relations matters, including absence, performance and wellbeing
• Contributing to HR projects and initiatives that enhance employee experience, organisational effectiveness and culture
• Helping to improve HR processes, systems and ways of working, using people data and insights to support decision-making and continuous improvement
• Working collaboratively with Finance, IT and the wider People team to ensure our practices support colleagues and the delivery of organisational goals
This is an excellent opportunity to broaden your HR experience across a varied and rewarding remit within a values-led organisation.
About You
We are looking for a personable, approachable, adaptable and pragmatic HR professional who will bring:
• Broad HR generalist experience across the full employee life cycle
• Experience of managing and advising on a broad range of employee relations cases
• Well-developed coaching skills, with the ability to build managers’ confidence and capability by providing supportive, practical guidance on people matters
• Strong knowledge of UK employment law and its practical application
• Excellent communications and interpersonal skills with the ability to build effective working relationships and collaborate at all levels
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines
• Good working knowledge of HR systems and Microsoft Office application
A CIPD Level 5 qualification is desirable; however we welcome applications from candidates who have developed equivalent knowledge and expertise through relevant experience. Experience working in either the charity or commercial sectors is valuable and experience across both sectors would be advantageous.
Our Benefits
We offer a range of financial and lifestyle benefits to all our employees, including:
27 days annual holiday increasing to 30 days with length of service plus bank holidays (pro rata for part time)
Pension scheme with ethical investment options and employer contribution increasing with length of service
Free membership of the Soil Association and discounts on organic produce
Volunteer days to give back to the local community or support green initiatives
Family friendly policies and flexible working
Cycle to work scheme
Sociable and engaging workplace of professionals that share a passion for healthy, sustainable lifestyle and produce
The client requests no contact from agencies or media sales.
As Content Creator for Child Bereavement UK, you’ll play a vital role in helping us communicate sensitive messages with care, clarity and impact. You’ll translate our campaigns and organisational priorities into thoughtful, engaging content that connects with people across a range of platforms and reflects the lived experiences of grieving children, young people, parents and families.
Working alongside content, brand and marketing colleagues, you’ll assist with the pitching and creation of high-quality digital, audio and print content that speaks directly to our priority audiences, refining and optimising content so it reaches and supports those who need it most.
Main Responsibilities
· Develop and deliver engaging, high-quality content (copy, images, audio and film) to increase awareness, engagement and support for our services, training and income generation activity.
· Proactively generate and pitch ideas for both evergreen and seasonal campaigns, informed by audience insight, organisational priorities and the wider landscape.
· Work with brand, marketing and digital colleagues to plan and deliver content across online and offline channels in line with agreed strategies and objectives.
· Ensure all content reflects our tone of voice and values, and is accessible, inclusive and appropriate for sensitive subject matter.
· Ensure all content is created in line with safeguarding, consent and confidentiality guidelines.
· Work sensitively with service users and donors where appropriate, ensuring lived experience is represented with dignity and respect.
· Optimise content using data and performance insights, working with the Brand Lead, Digital Marketing Lead and Social Media Lead to maximise reach and impact.
· Respond appropriately to timely opportunities and key moments in the external environment, ensuring content is handled sensitively and responsibly.
· Provide guidance and constructive feedback to colleagues to support high content standards across teams.
· Act as a brand ambassador, championing consistency, quality and compassionate communication.
· Recommend and test innovative approaches to content creation, evaluating results and sharing learning to strengthen future activity.
· Work closely with approved freelancers and suppliers to commission and deliver content projects to brief, budget and timeline.
· Contribute to reporting on content performance, identifying insights to inform future planning.
Person Specification
Essential
Experience & Knowledge
· Experience creating high-quality content across a range of formats, including written, visual, audio and short-form video content.
· Experience contributing to content for campaigns or organisational communications.
· Knowledge of best practice for creating accessible, inclusive and audience-appropriate content.
· Awareness of the importance of safeguarding, consent and confidentiality when communicating sensitive or personal experiences.
Skills
· Excellent written communication skills.
· Strong content development skills, including the ability to generate ideas, draft content, refine messaging and adapt materials for different channels and audiences.
· Skilled in producing high-quality video and audio content, including hands-on skills in filming, recording and editing.
· Strong graphic design skills (e.g. Canva, Adobe etc).
· Ability to translate complex or clinical information into clear, engaging content.
· Strong ability to prioritise and manage competing demands.
· Ability to balance creative ambition with commercial or organisational objectives.
· Excellent attention to detail and commitment to editorial quality.
Attributes & Values
· Compassion, emotional intelligence and ability to work respectfully with bereaved children, young people and families.
· Collaborative, approachable, and able to build trust across teams.
· Creative, innovative and proactive, with a solutions-focused, self-starter mindset.
· Highly organised, resilient and able to work independently in a remote environment.
· Strong commitment to equity, diversity, inclusion and ethical storytelling, including amplifying lived experience safely and respectfully.
· Willingness to undertake relevant training and development opportunities.
· Willingness to work flexibly to meet organisational need.
· Ability to undertake periodic UK travel and represent the charity at meetings and events.
Desirable
· Experience working within the charity/third sector, particularly in bereavement, mental health or social care.
· Understanding of bereavement and the needs of bereaved children, young people and parents.
· Previous experience in a Content Creator role or similar.
· Background in storytelling, editorial or publishing environments.
· Familiarity with CRM systems such as Salesforce.
· Experience of working with lived-experience contributors, ambassadors or volunteers.
· Knowledge of digital marketing principles (e.g., SEO, user journeys, content optimisation).
· Active engagement with creative or content industry networks.
Benefits
· 28 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.
· TOIL for our hours work.
· Contributory pension scheme.
· Company sick pay.
· Employee Assistance Programme.
· Life assurance.
· Training loans.
· Enhanced family friendly policies.
Recruitment Timetable
Application deadline: 6th July 2026 at midnight
We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.
Interviews
If you are progressed to an interview, you will be invited to attend a 1-hour competency-based interview on MS Teams with the Hiring Managers for the role. You may also be asked to complete an interview task, which will also be shared with you in advance.
Proposed interview dates: 23rd and 24th July 2026
This is a full-time role with employment commencing from September 2026.
The client requests no contact from agencies or media sales.