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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Homeless Oxfordshire and make a real difference to people experiencing homelessness. As a Support Worker at O’Hanlon House, you will provide compassionate, person-centred support while helping residents build confidence, independence and essential life skills. You will work closely with colleagues and external agencies to provide safe, high-quality housing and support, manage risk, respond to challenging situations and promote wellbeing. No two shifts are the same, and your work will play a vital role in creating a safe, welcoming environment where residents can move forward and thrive. If you are compassionate, resilient and ready to make a meaningful difference in people’s lives, we’d love you to join our team!
Main Purpose Of Job:
This role is responsible for delivering a safe and supportive service to all residents living at O’Hanlon House in Oxford. The role holder needs to work alongside the team and external agencies to ensure the effective delivery of high quality care, support and housing management according to Homeless Oxfordshire Policies and Procedures.
Main Areas Of Responsibility:
Ensure the effective delivery of high quality care, support and housing management according to Homeless Oxfordshire policies and procedures.
To be a supportive and effective part of the team working as part of a rota including evenings and weekends.
Maintain a safe, clean and welcoming environment.
To support and encourage clients to care for themselves and develop independent living skills.
To assess and manage risk for individuals and in the service, making use of emergency services as required.
Report any safeguarding concerns without delay in line with procedures.
To make and maintain Housing Benefit claims and support clients to pay their service charges regularly.
To work in partnership with other agencies to ensure the delivery of holistic wrap around support.
To support the running of the service and perform shift responsibilities and duties that maintain good health and safety and ensures the safeguarding of clients and others.
Manage challenging situations in line with procedures and to ensure the safety of yourself and others.
To participate in handovers at the beginning and end of shifts, ensuring that information is properly recorded and passed on where appropriate and relevant and in a timely fashion.
Ensure that IT systems are updated as required and concise record keeping is completed promptly.
Maintain positive relationships with clients, relatives, carers, professionals, commissioners, contractors and the local community.
Ensure clients are aware of and support them to maximise their opportunity to be involved in Client Participation.
To undertake any other duties that can be reasonably required to meet the operational needs of Homeless Oxfordshire.
Comply with Homeless Oxfordshire’s policies and procedures Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.
Contribute to the work of the broader team.
Safeguarding Statement:
Homeless Oxfordshire is committed to safeguarding and promoting the welfare of all adults, children and young people who are at risk of harm and that come into contact with our services. We believe that all adults, children and young people have an equal right to protection from abuse, regardless of their age, race, religion, ability, gender, language, background or sexual identity and consider the wellbeing of the vulnerable adult, child or young person is paramount. As a result, we have a robust safeguarding policy to ensure everyone is treated fairly and a whistleblowing policy to enable people raise any concerns confidentially. We expect everyone (staff, trustees, associates, volunteers and anyone working on behalf of the Company) to share this commitment and read, understand and adhere to this policy and related procedures.
Equal Opportunities:
We employ people on the basis of their abilities. We strive to attract and develop talent that is representative of our residents and all sections of the society, and do not discriminate based on of age, faith, disability, race, gender, sexuality and socio-economic, regional or cultural background. If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.
About Us:
We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!
What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate .
We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.
The client requests no contact from agencies or media sales.
The purpose of this role is to lead the design and delivery of learning programmes that help social entrepreneurs create lasting impact. You’ll take direct responsibility for facilitating cohorts as well as leading 1-2-1 coaching and diagnostics, and delivering Action Learning Sets, SSE’s long-standing peer-coaching method (training provided). You’ll hold accountability for the quality of programmes allocated to you. You’ll work alongside our learning facilitators and our learning and enterprise development managers to ensure every programme stays true to our action learning approach.
As SSE deepens its focus on commercial acumen and scale-up support, you’ll help make sure that direction reaches every cohort you work with — keeping your programmes as sharp, practical and impactful as everything else we do. You’ll bring your own commercial awareness to how you facilitate, and build relationships with contributors, speakers and specialists who can bring real-world commercial expertise into the room for your cohorts.
You’ll succeed in this role if you believe in what social entrepreneurship can achieve and want to support social ventures to grow and create more impact in their communities and beyond.
To equip people with skills, funding, and networks to realise their potential, improve lives and protect the planet.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about helping older people live connected, fulfilling lives?
As our Befriending and Escorting Co-ordinator, you will play a vital role in reducing loneliness and social isolation by matching volunteers with older people who would benefit from companionship and support. This rewarding role combines volunteer coordination, relationship building and community engagement to make a real difference every day.
This role is for 21 hours per week, working within a vibrant, passionate local charity.
Due to the number of applicants, we may be unable to contact all unsuccessful applicants.
We believe that ageing should be about living well — staying connected, independent, and fulfilled at every stage of life.


The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Cleveland Independent Stalking Advocate (ISA)
Location: Cleveland - 40% Midlesborough Police Station / 60% Homeworking, with bi-monthly travel to London
Hours: Full Time - 35 hours
Contract: Fixed term to 31st March 2027
Salary: £30,737.70
Start date: As soon as possible
Reports to: Deputy Head of Operations
Job description
Cleveland Independant Stalking Advocates deliver high-quality advocacy, advice, and emotional support to victims of stalking across Cleveland. The position will support victims to navigate the criminal justice system (CJS), civil and family courts, and wider statutory and voluntary services. The role will also involve multi-agency collaboration, risk assessment, safety planning, and supporting victims to understand and exercise their rights.
The postholder will support the Cleveland satellite project, which operates independently and remotely from the Suzy Lamplugh Trust’s main office. The postholder will be responsible for casework assigned to Cleveland and promoting stalking services available to Cleveland
Application Instructions
Please detail in your covering letter how you meet the requirements in the essential person specification criteria of the job description.
To reduce the risk and prevalence of abuse, aggression and violence - with a specific focus on stalking and harassment

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Suzy Lamplugh Trust
Hybrid (40% office-based)
Full-time (35 hours)
Permanent
£47,124
Start: ASAP
Lead and shape services supporting victims of stalking and abuse
The Suzy Lamplugh Trust is seeking a Head of Operations to provide strategic leadership across our services, ensuring they are safe, effective, compliant, and sustainable.
This is a senior leadership role, responsible for overseeing service performance, infrastructure, and delivery at an organisational level. You will play a key role in shaping strategy, driving continuous improvement, and ensuring our services meet the needs of victims and funders alike.
About the role
You will:
This role focuses on service infrastructure, performance, and strategic oversight, rather than direct frontline management
About you
You will be an experienced senior leader with a strong track record in operational and strategic service delivery within a safeguarding or related environment.
You will have:
Desirable:
Why join us
How to apply
Please submit your CV and a supporting statement demonstrating how you meet the essential criteria detailed within the person specification.
Applications will not be considered without a supporting statement
Additional information
To reduce the risk and prevalence of abuse, aggression and violence - with a specific focus on stalking and harassment

The client requests no contact from agencies or media sales.
Julian Support has been supporting the people of Norfolk and Suffolk for over 36 years with their mental health and wellbeing. We are pleased to be working in partnerhip with Norwich City Council, supporting people to create safer homes and better places to live.
Join us and enjoy a professional, supportive workplace, working alongside people motivated and passionate about the services they provide.
Safe & Habitable Homes supports people in Norwich who have been identified as being at risk from self-neglect & hoarding.
The aim of the Safe & Habitable Coordinator role is to practically and emotionally support people to reduce risks, build trust and support people to create safer, more habitable homes.
Referrals are made through Norwich City Council and their Support NOW project.
Core working hours are Monday to Friday, 9am-5pm.
This role will be based at City Hall in Norwich, and will be expected to work across the Norwich locality.
Applicants must hold a full, valid UK driving licence as we are supporting people in the community.
Please see the attached Job Description for more details.
If your application is successful, we will contact you with an interview time, interviews will be held on 10th September 2026 at our Head Office in Norwich.
Supporting people across Norfolk & Suffolk to improve their mental health and wellbeing.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Sussex Community Foundation is a registered charity that exists to make Sussex a fairer and more equal place. We do this by enabling local people to support local causes, making grants to small charities and voluntary groups working in communities across Sussex.
We are seeking an experienced Finance Assistant to work closely with Finance Manager to develop and maintain the Foundation’s systems and processes to become more efficient and effective.
It is a varied role, with previous finance administration experience and an aptitude for providing exceptional support being essential to the role. It is an ideal opportunity for someone who has a good approach to problem solving and is looking to broaden their administrative experience.
Solid understanding of double entry bookkeeping and accounting principles required, along with an ability to provide broader administrative support within office management.
Key Responsibilities include:
Please click apply to download the recruitment pack for full details of this role.
*** Please no agencies ***
Please send your cv, with a covering letter explaining how you meet the requirements of the role as detailed in the recruitment pack.
To champion and enable all who want to make a positive contribution to our local area through effective philanthropy and community action.



The client requests no contact from agencies or media sales.
Deputy Manager – Localities
Hours: Part-time, 30 hours per week
Salary: £29,003 – £31,214 per annum FTE (£23,515.94 – £25,308.64 per annum for 30 hours per week) salary dependent on skills, experience and knowledge
Contract: Permanent
Location base: Abingdon Hub, South Oxon and Vale of White Horse. (Some minimal WFH options may be available in agreement with the manager. This role is primarily site based).
Who we are, and what we do
We’re Oxfordshire Mind, the mental health charity, operating across Oxfordshire and Berkshire West.
Our passionate employees and dedicated volunteers are helping people with mental health issues find somewhere to turn for advice, information, and support.
We won’t give up until everyone experiencing a mental health issue gets both support and respect.
About the Role and the Service
The Localities Service provides holistic wellbeing support to anyone in Oxfordshire experiencing a mental health issue or poor mental wellbeing, empowering people in their own recovery. They offer an initial Advice and Guidance session to help people identify their wellbeing support needs and signpost to a wide range of services available within Oxfordshire Mind and in the local community. They offer a broad range of peer support groups to our enhanced cohort and short courses and workshops to enable people to learn tools and strategies to improve their wellbeing.
The Deputy Manager – Localities will support the Oxfordshire Wellbeing Manager to ensure effective delivery of high-quality locality-based services for people experiencing mental health issues in Oxfordshire. Providing some direct support to service users through Advice and Guidance sessions, short courses, workshops and peer support groups as well as providing management support to the team.
About You
We are currently looking to recruit a Deputy Manager – Localities and would really welcome applications for it.
We would really like to know how your skills and experience match our requirements. If you feel they do, please tell us how you meet the below requirements:
Closing date: Sunday 16th August 2026
Shortlisting date: Monday 17th August 2026
Interview date: 25th and 26th August 2026
Interview location: In person interviews at Osney Mead
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Please ensure that you match your skills and experience against the above and provide details and evidence of this in your application. If you don't provide this you may not be shortlisted for the role.
We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief. We are unable to provide sponsorship for visa applications.
Oxfordshire Mind is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. We therefore require a Disclosure and Barring Service check, for all our roles. The level of which will vary depending on the nature of the role.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract length:1 x 6-month Fixed Term Contract with a possibility of becoming permanent
1x Full-Time Permanent
Location: North West London
Hours per week: 35 (Sunday – Thursday or Tuesday - Saturday, 9am – 5pm)
Salary: £28,773.00 pa
Closing date for applications: Rolling, candidates are advised to apply early
First interview date: First interviews are held over Microsoft Teams
Second interview date: Candidates successful at the first interview will be offered a trial shift at the Home as part of the selection process
Every dog and cat in need deserves expert, personalised care and support, and to be loved. When you work for Mayhew, you understand that better than ever.
We’re a passionate, committed and diverse team of c60 staff and c220 volunteers, here for dogs, cats and communities in the UK and Georgia. We offer expert veterinary care, rescue and rehoming services, programmes in the community and guidance and support to improve the lives of dogs and cats in need.
We do our best for dogs and cats in need every day, working with colleague across the sector to improve their lives and to give them the care, support and love they deserve. But it’s our warmth, creativity and care that touch lives. Here, we take the time to really get to know the dogs and cats we care for and those who love them.
We are recruiting a Cat Foster & Intake Coordinator and Cattery Carer who shares our compassion and commitment to animal welfare. This is a fixed-term position working alongside our permanent full-time Cat Foster & Intake Coordinator, with the goal of increasing our capacity to help and rehome more cats.
Working with staff and volunteers across the Home, you will have a hand in helping all the cats in our care, from feeding, cleaning, behaviourally assessing and socialising to rehoming. You will be responsible for organising the intake of our cats coming into our shelter and organising cats in our care going into temporary foster homes. This can be physically and emotionally demanding but is also hugely rewarding; you can view some of our amazing rescue stories here.
We offer a caring and supportive team, lots of variety and the opportunity to make a lasting difference to the lives of cats who rely on us.
Mayhew offers a variety of employee benefits, from enhanced annual leave from day one to Health Cash Plans.
Generally, you will:
To be successful in this role, you need:
– A strong understanding of cat behaviour and welfare
– Excellent customer service skills
– Experience in handling cats and caring for them
– A calm, compassionate, resilient and friendly manner
About the role:
Ready to lead a service that changes young lives? Youth Concern is looking for an experienced manager to lead our busy Drop-in Centre and support a dedicated team committed to helping young people across Aylesbury Vale. Help us shape our charity’ next chapter as we prepare to move to new premises in 2027. You will be responsible for the day-to-day management of the Drop-in Centre, ensuring that young people receive high-quality, accessible support in a safe and welcoming environment. Working closely with staff, volunteers and partner agencies, you will oversee service delivery, support organisational development and play a key role in our exciting plans to relocate to new premises in 2027. This is an excellent opportunity for someone who is passionate about improving outcomes for young people and shaping the future of an essential community service.
Place of work is flexible (to suit us and the successful candidate, approx 2 days a week from home, 3 days a week working from the Drop-in Centre). Our Drop-in Centre in open to young people Tuesday-Saturday including two evenings. This role can be flexible and can be worked Monday-Friday with occasional evening and weekend work.
Benefits:
Mobile phone and laptop
Pension
24/7 employee support from Health Assured
TOIL policy
Monthly supervision and training
Interviews will take place on Monday 14th and Tuesday 15th September 2026.
Please submit your CV and a covering letter by 4pm on 4th September.
The covering letter should explain:
- Why you want to work for Youth Concern.
- How your experience demonstrates your ability to lead a team and manage a service.
- How your values align with Youth Concern's purpose and values.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Plumstead Community Law Centre is a specialist legal advice charity providing free legal advice and representation in immigration, welfare benefits and employment law. Based in the heart of Woolwich, we support local people through our office and community outreach services.
We are seeking an Interim Chief Executive / Operations Manager to oversee the day-to-day running of the Law Centre. Working closely with our Board of Trustees, you will manage staff, office operations, finance and administration, funded projects and organisational compliance, ensuring our services continue to deliver high-quality support to the community.
This flexible role could suit an experienced Chief Executive, Charity Manager, Operations Manager, Office Manager or Practice Manager. Experience of the legal advice or charity sector would be advantageous but is not essential.
To apply, please send your CV together with a supporting statement explaining how you meet the requirements of the Job Description and Person Specification..
Applications will be considered on a rolling basis and the vacancy will remain open until the post is filled.
Plumstead Community Law Centre is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.
At Ambitious about Autism, we're currently looking for a Head of Risk, Governance and Assurance to join our team.
You'll lead the organisation's governance, compliance, legal, risk and assurance functions, ensuring robust frameworks and controls are in place to support the delivery of our mission. You'll act as the organisation's lead adviser on governance and regulatory matters, maintaining effective relationships with trustees, governing bodies, regulators, legal advisers, auditors and insurers.
You'll ensure compliance with statutory and regulatory requirements, uphold high standards of corporate governance, and oversee the management of legal, contractual, operational and reputational risk. You'll provide strategic oversight of governance, risk management, internal audit, insurance and contractual arrangements, strengthening organisational accountability, supporting informed decision-making and promoting a culture of compliance and continuous improvement across the organisation.
We are looking for someone who has:
In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!
This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.
If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.
Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.
Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
We stand with autistic children and young people, champion their rights and create opportunities.
The client requests no contact from agencies or media sales.
About The Job
Contract: Fixed-term, 2.5 years.
Hours: 28 Hours per week (0.6 FTE).
Salary: £25,000 - £28,000 (pro rata from £31,250 - £35,000)
Location: Hybrid, anchored to Cardiff Carers Trust office 1 day a week. Flexibility to work from other Carers Trust’s offices around the UK when needed.
Other: The postholder will need to be able to travel in a time and cost-effective manner to meetings across Wales and occasionally across the UK for relevant Carers Trust meetings. Occasional evening or weekend work may be required to attend events or consultations.
The Policy and Practice Officer will work collaboratively with public and third sector stakeholders and the Carers Trust team to lead the delivery of a three-year programme focused on improving support for older carers of people living with dementia. This includes engaging with regional Dementia Strategy Groups, influencing national policy, and facilitating knowledge exchange across health, social care, and third sector organisations.
This role is central to advancing our mission by amplifying the voices of unpaid carers, ensuring their experiences shape policy and practice, and strengthening the visibility and accessibility of carer support services across Wales. By embedding Carers Trust Wales in strategic conversations and promoting good practice, the postholder will help drive meaningful change for carers of people with dementia—many of whom are older, isolated, and under-recognised. The work will contribute directly to the development of the Welsh Government’s Dementia Strategy and ensure that carers’ needs are reflected in service design and delivery.
As the postholder you will:
Please download the attached recruitment pack to find out more.
Operations Manager
Organisation: Religions for Peace United Kingdom (RfPUK)
Salary: £38,000 – £42,000
Hours: Full-time (40 hours per week). Core working hours are 9:00 am – 5:00 pm, Monday to Friday. Home-based employees are expected to be available and responsive during these hours.
Contract: Fixed-term (12 months)
Location: Home-based / hybrid (occasional travel)
Reporting to: Chair of the Board of Trustees
About the role
We are seeking an experienced Operations Manager to take operational and administrative responsibility for a small, ambitious charity. You will run governance, compliance, contract management, finance liaison, data protection, safeguarding, HR, grant administration, and media and digital maintenance. You will work directly with the Chair.
This is a KEY gatekeeper role for someone who can steady the executive arm in response to the Board's strategic direction, concentrating on rigorous enforcement and maintenance.
Key responsibilities
Board administration (agendas, minutes, documents, filings, trustee records)
Contract and grant administration (drafting, tracking, compliance)
Finance liaison (working with finance service provider, accountant, treasurer)
Compliance (GDPR, safeguarding, risk register, Charity Commission filings and all charity related issues)
HR and resource management
Website and social media coordination
Essential criteria
4+ years in a leadership or senior operations role within a charity or not-for-profit
Experience as a board secretary or company secretary
Experience drafting contracts and managing compliance protocol
Knowledge of CIO governance and Charity Commission requirements
Diciplined and methodical apporach towards established processes
Excellent attention to detail and written English
Desirable but not essential
Experience in the interfaith or multi-religious sector
CGI qualification (or working towards)
Infrastructure Requirements (BYOD)
RfPUK operates a Bring Your Own Device (BYOD) framework where paid staff provide their own personal computer hardware to access our systems. All work is web-based via Google Workspace for Charities and does not require high-specification hardware. The charity provides all system user licenses and funds required antivirus software for work devices, but does not provide or fund personal hardware or domestic utility bills.
What we offer
Real ownership of a charity's operations
Direct reporting to the Chair – simple management structure
Salary £38,000–£42,000
25 days annual leave plus public holidays
Our workplace pension scheme is in line with statutory requirements, with employer contributions (3%).
Home-based working with a structured core hours framework (9:00 am – 5:00 pm, Monday to Friday)
How to apply
Please send your CV and a cover letter (maximum two pages)
Closing date: 20 August 2026
Interview Date: 24 August 2026
Only shortlisted candidates will be contacted.
Safeguarding statement: RfPUK is committed to safeguarding.
Equal opportunities: RfPUK is an equal opportunities employer.
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[End of Advert]
The client requests no contact from agencies or media sales.
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
Crisis Café / Helpline Support Worker
Reference: 374
Responsible to: Crisis Cafe/Helpline Coordinator
Contract: Permanent
Hours: 22.5hrs (3 evenings) or 30hrs (4 evenings)
Work Pattern: 17:30 – 01:30, working across a 7-day flexible rota including some weekends
Salary: £26,000, increased to £26,775 following successful probation (pro-rata for part-time)
Working base: Stevenage - expectation to travel across all Cafe sites where necessary (Watford, Stevenage, Ware and Hatfield)
About the Role
To be a key member of the staff team delivering the Nightlight Mental Health Crisis Services. Taking part in a rota covering 7 days per week, ensuring the delivery of high-quality crisis support, and instilling Hertfordshire Mind Network’s values throughout the Crisis Cafe/Helpline services. Working closely with other staff such as the Service Manager, Team Leads, Coordinators, Support Workers and volunteers in order to ensure services are of the highest quality and to support the continued growth and development of the service.
About the Service
Hertfordshire Mind Network’s Nightlight Service (Cafés, Helpline, 24/7 Crisis House, A&E Liaison service and Daylight provision) is proud to provide urgent support, crisis intervention, and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.
We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our Helpline, Cafes and 24/7 Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our diverse team, you will work closely with service users in crisis, by using a person-centred approach to ensure that everyone is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.
The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental Health Crisis Services are:
We offer:
Closing date: 21st August 2026
Interview date: Early September, at Watford Wellbeing Centre
N.B: Please quote reference number 374 when completing your application for this role.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.
In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.
No agencies please.