Customer support jobs

Refugee Resettlement Employment Advisor M520

Salary: Grade 5 - £32,061 to £34,434

Term: Fixed-term until 31st March 2027, with possibility to extend

Working Hours: Full-time (37 hours per week)

Charnwood Borough Council in Leicestershire is an ambitious and dynamic organisation with a strong focus on supporting communities, looking after the environment, and creating a thriving economy.

We are customer focused, both internally and externally. We are looking for the latest member of the CBC team to deliver our aims and values.

An opportunity has arisen to be part of the Resettlement Services team supporting newly resettled refugees across Leicestershire and Rutland.

The role

The Refugee Resettlement Employment Advisor will be responsible for providing effective employment support to adults resettled in the area. You will plan and deliver a combination of tailored one-to-one and group sessions regarding all aspects of employability to assist individuals into volunteering, training and employment.

So, if you have:

• Experience in planning and delivering high quality individual and group sessions on CV writing, job applications and job search techniques;
• Excellent problem-solving skills and the ability to use appropriate discretion to address complex situations;
• Experience working with individuals with a wide range of vulnerabilities to develop their confidence and skills to enter the employment market;
• The ability to work in partnership with external agencies and potential employers to achieve positive outcomes for vulnerable individuals;
• The ability to motivate and inspire individuals facing multiple barriers to employment;
• Good knowledge of the statutory framework in relation to safeguarding and an ability to apply this in practice and in day-to-day case work,

then this role might be for you.

If you have any questions, please contact Hayley Watts an informal chat about the role.

Please note that this job requires the post holder to work across the County and Rutland and attend meetings at various different locations.

The successful applicant will be subject to a DBS check.

Secondments will be considered, please ensure you have your Line Manager’s approval to apply.

What we offer

The benefits of working with CBC: 

• Agile working for many roles 
• Generous annual leave of between 35.5 and 40.5 days of leave (depending on length of service), inclusive of bank holidays 
• Most services are closed over Christmas 
• Opportunities for professional development linked to many roles
• Access to the Local Government Pension Scheme 
• Free parking 

The Council strongly believes a diverse and inclusive workforce helps make our services better. We value the individual strengths of each colleague and the potential they bring.

We are a Disability Confident Employer and strive to promote a disability confident culture. To find out more about our Disability Confident commitments including reasonable adjustments and the guaranteed interview scheme please visit our website.

We have signed the Armed Forces Covenant (AFC) and have achieved the AFC’s Employer Recognition Gold Award.

Colleagues are also actively engaged through our Staff Forum and groups such as our Health and Wellbeing Group and Equality Working Group.

Find out more about this role and who we are by visiting our website.

No agencies please.

Closing Date: 22/06/26.

We have an opportunity for an Apprentice Business Administrator to join us at SNG.

You'll be part of our Customer and Neighbourhood Team, with an office base in Basingstoke.

The salary starts from £15,680 depending on your age and experience.

About SNG

SNG (Sovereign Network Group) is one of the largest housing associations in England.

Our purpose is to provide good, affordable homes in thriving communities. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.

Everything we earn, we reinvest so that our customers - now and in the future - have a sustainable home in a thriving community.

The Apprenticeship

This apprenticeship will introduce you to how we deliver our housing services and support our customers. You'll build valuable housing skills and will make a meaningful contribution to the work that we do.

You'll spend time with different teams, including Customer Accounts, Lettings, Localities (Tenancy Management), and Supported Housing. This will give you hands-on experience and help you understand how our services work from start to finish.

In this role, you will:

• Carry out basic admin tasks and data entry
• Respond to customer enquiries
• Support case management activity
• Work with colleagues and external partners
• Attend meetings and site visits with team members
• Help with reporting and system updates

As part of the placement, you'll shadow experienced staff to learn about their roles. As your confidence grows, you'll be given your own tasks and responsibilities, matched to your skills and development.

You'll also be attending college to complete a Level 3 Business Administrator qualification.

At SNG, our apprenticeships are designed to give you the confidence, training and skills to build a meaningful and successful career.

The Details

• We have attached a Candidate Guide to this role. This will help you with the application form and let you know what questions we are going to ask you.
• To complete the Level 2 course you'll ideally have, or be working towards a Maths and English GCSE
• You can apply until midnight on the 23rd June 2026
• We will let you know if you will be invited to our assessment days by Tuesday 14th July

The assessment day will take place on the 24th July, please make sure you are available.

Harris Hill are delighted to be working with a fantastic charity to recruit for the Community Engagement Executive.

This is an exciting opportunity for a confident communicator who enjoys meeting people, developing partnerships, and delivering engaging experiences that inspire support for a worthwhile cause.

As a key ambassador for the charity, you will play an important role in raising awareness, growing community engagement, and supporting income generation through a variety of fundraising and engagement activities.

Working closely with colleagues across the fundraising team, you will develop and strengthen relationships with supporters, community groups, schools, businesses, and local organisations. You will attend and organise events, deliver presentations, host visits, and help create memorable experiences that encourage long-term support.

The role combines both face-to-face and digital engagement, offering plenty of variety and opportunities to make a genuine impact.

Key Responsibilities

• Build and maintain strong relationships with supporters and community groups.
• Identify opportunities to increase engagement in areas with lower supporter activity.
• Represent the organisation at community events, open days, careers fairs, volunteer fairs, and educational establishments.
• Deliver engaging presentations and talks to a wide range of audiences.
• Support the development of educational outreach programmes and resources.
• Organise and attend supporter events, cultivation activities, and community engagement initiatives.
• Work collaboratively with colleagues to develop supporter pipelines and increase fundraising income.
• Manage supporter records and activity using CRM systems.
• Provide guidance and support to individuals and groups undertaking fundraising activities.
• Assist with special projects and provide support across the wider fundraising team when required.

About You

We are looking for someone who is:

• A natural people person with excellent communication skills.
• Experienced in building and maintaining strong stakeholder relationships.
• Confident speaking to groups and representing an organisation professionally.
• Organised, proactive, and able to manage multiple priorities.
• Comfortable working independently as well as part of a collaborative team.
• Passionate about community engagement and delivering exceptional supporter experiences.
• Flexible and willing to work occasional evenings and weekends to support events.

Essential Requirements

• Experience in customer, supporter, or community facing roles.
• Experience coordinating activities, projects, or events.
• Strong IT skills, including Microsoft Office.
• Full UK driving licence and access to your own vehicle.
• Willingness to travel extensively throughout the region.

Desirable

• Experience in fundraising or the charity sector.
• Experience working with volunteers.
• Fundraising-related qualification.

•Salary: £26,000-£28,000 per annum

•Contract type: full time, permanent  

•Location: Remote, you need to be based in one of the regions: Worcestershire, Gloucestershire or Herefordshire (or on/just over the border).

Deadline: On rolling basis

Recruitment process: Cv to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

• 30 hours/week (0.8FTE)
• £35,000p.a. pro rata (actual salary £28,378.38) plus 6% pension contribution 
• Remote

Rape Crisis England & Wales (RCEW) is the national campaigns and membership body for a network of independent, community-based Rape Crisis Centres working to end child sexual abuse, rape, sexual assault, sexual harassment and all other forms of sexual violence.

The 24/7 Rape and Sexual Abuse Support Line is a national service led by Rape Crisis England & Wales and funded by the Ministry of Justice.

We are looking for a thoughtful and committed *professional who can combine strong safeguarding knowledge with a collaborative approach to quality assurance and service improvement.

Job Summary

The Support Line Safeguarding & Quality Assurance Coordinator is responsible for the day-to-day quality control, safeguarding oversight, and assurance of the 24/7 Support Line. Acting as the Designated Safeguarding Officer (DSO) for the service, the postholder will provide oversight and assurance of safeguarding practices, complaints, and quality issues are managed appropriately, consistently, and in line with organisational policies, procedures and statutory requirements.

The role is responsible for coordinating and delivering a proactive quality assurance programme that assesses practice, monitors compliance with policies and procedures, identifies areas for learning and development, and supports continuous service improvement. Through audits, case reviews, and quality monitoring activities, the postholder will identify themes, risks, and opportunities to strengthen practice and improve service delivery.

The Support Line Safeguarding & Quality Assurance Coordinator will be experienced in customer service, safeguarding, and quality assurance, including responding to complaints and concerns, with the ability to communicate appropriately and sensitively with a range of stakeholders, including complainants, survivors, delivery partners, and colleagues. They will have a strong understanding of sexual violence, safeguarding responsibilities, and the wide-ranging impacts on survivors and those supporting them.

*This role is restricted to applicants who are female. This is a Genuine Occupational Requirement (GOR) in accordance with Schedule 9, Part 1 of the Equality Act 2010.

Due to the nature of the role, the post holder will be required to provide direct support to women and children who have experienced sexual violence and abuse. The role involves working in women-only spaces and delivering trauma-informed services where privacy, dignity, and the ability to build trust with service users are essential.

We consider that being female is an occupational requirement for this role, and that applying this requirement is a proportionate means of achieving a legitimate aim, namely the provision of safe, appropriate, and effective support services to survivors.

This requirement has been carefully considered in line with equality legislation and is applied only where it is necessary for the effective delivery of the service.

Key Responsibilities

Safeguarding and Quality Assurance

• Act as the Designated Safeguarding Lead (DSL) for the national 24/7 Support Line, providing safeguarding oversight, guidance, and decision-making across all delivery partners.
• Lead and coordinate safeguarding and quality assurance activity across partner organisations to ensure services are delivered safely, consistently, and in line with organisational standards, contractual requirements, legislation, and best practice.
• Identify, assess, manage, and appropriately escalate safeguarding concerns relating to adults and children, ensuring concerns are recorded and responded to in accordance with safeguarding procedures and statutory guidance.
• Oversee and undertake safeguarding audits, case reviews, complaint investigations, and quality assurance activities to monitor compliance and identify areas for improvement.
• Monitor safeguarding, complaints, and quality assurance trends across the service, identifying themes, risks, learning opportunities, and recommendations for continuous improvement.
• Ensure safeguarding records, referrals, investigations, and quality assurance documentation are maintained accurately, confidentially, and in line with data protection and information governance requirements.
• Develop and maintain effective working relationships with delivery partners, commissioners, safeguarding agencies, and other stakeholders to support collaborative service delivery and safeguarding responses.
• Contribute to the development and delivery of safeguarding and quality assurance training, guidance, and resources, working in partnership with 24/7 Support Line Managers to promote a culture of accountability, continuous learning, reflective practice, and ongoing service improvement.

Complaints, Feedback and Quality Control

• Act as the first point of contact for complaints relating to the 24/7 Support Line, ensuring responses are managed sensitively, appropriately, and within agreed timescales.
• Investigate complaints and service concerns in collaboration with delivery partners, establishing findings and making recommendations for resolution and service improvement.
• Maintain accurate and up-to-date records of complaints, feedback, investigations, outcomes, and actions taken.
• Work with delivery partners to ensure consistent collection and review of service user feedback across the Support Line.
• Analyse concerns, risks, themes, and patterns identified through complaints, feedback, safeguarding activity, and quality assurance processes, taking responsibility for driving improvements, promoting learning, and working collaboratively with Support Line Managers to strengthen practice and enhance service quality.
• Coordinate and oversee Quality assurance activities, including call and chat monitoring, case reviews, and feedback processes, ensuring consistent application across all partners.

Data, Reporting and Insight

• Work collaboratively with the Data and Impact Coordinator to review and analyse service data, outcomes, complaints, safeguarding concerns, and quality assurance findings.
• Produce reports, summaries, and actionable insights for the Support Line Operations Manager, commissioners, or funders as required.
• Identify trends, recurring themes, and development needs across the partnership, supporting improvements to training, guidance, policies, and operational practice.
• Support the monitoring of service quality, safeguarding performance, and compliance against agreed standards and contractual requirements.

Service Improvement

• Ensure learning from safeguarding activity, complaints, feedback, and quality assurance informs continuous service improvement and operational development.
• Work collaboratively with colleagues and delivery partners on service improvement initiatives, including accessibility, consistency, and service user experience.
• Contribute to the development of processes and systems that strengthen quality, safeguarding practice, and partnership working across the national Support Line.

Synergy with the wider work of RCEW

• Participate in team meetings, cross-organisational projects, and wider organisational activities as required.
• Maintain effective communication and collaborative working relationships with colleagues across the organisation and partner network.
• Keep up to date with relevant legislation, safeguarding guidance, sector developments, and wider organisational priorities relevant to the role.

This list is indicative only, not exhaustive. It is intended to reflect a range of duties the post-holder will be expected to perform but additional duties commensurate with the role may be required. The job description will be reviewed from time to time and may change in light of experience and changing circumstances, in consultation with the post-holder. We ask all employees to uphold our organisational values, support our mission and purpose, and to maintain respectful and collaborative relationships with colleagues at all levels of the organisation.

Person Specification*

• Experience of working to improve support services, ideally within a quality assurance, safeguarding, customer service, helpline, or support service environment.
• Experience acting as a Designated Safeguarding Officer (DSO), safeguarding lead, or in a similar role with responsibility for safeguarding oversight and decision-making, or a willingness to undertake relevant DSO training.
• Experience of handling complaints, concerns, or service issues effectively and sensitively.
• Excellent knowledge of safeguarding practice, including the ability to recognise, assess, and respond appropriately to a range of safeguarding concerns relating to adults and children.
• Experience using data, feedback, and performance information to identify trends, monitor service quality, support decision-making, and drive continuous improvement.
• Experience of assessing practice, identifying learning opportunities, and supporting service and practice development.
• Strong understanding of how helpline or support services operate, including service user needs, operational challenges, and quality standards for call and chat handling.
• Knowledge of best practice in complaints handling, safeguarding, quality assurance, and continuous improvement.
• Awareness of accessibility requirements and inclusive practice, with the ability to support services that are accessible to diverse user groups.
• Strong customer service skills, with the ability to communicate sensitively, professionally, and appropriately with complainants, survivors, colleagues, and stakeholders.
• Strong analytical and problem-solving skills, with the ability to investigate concerns, assess information objectively, identify themes and trends, and make clear recommendations.
• Good organisational and time management skills, with the ability to manage competing priorities and maintain accurate records.
• Experience of coordinating quality assurance activities, audits, service reviews, or improvement initiatives.
• Experience working within the sexual violence, violence against women and girls (VAWG), safeguarding, or wider support sector.
• Experience of working with multiple partner organisations or external stakeholders.
• Knowledge of trauma-informed practice and survivor-centred approaches.

Personal Attributes

• A passion for making a difference and for delivering high quality support services for survivors of sexual violence.
• Able to think critically and assess information objectively.
• Able to see the big picture, to see the connections between complaints, feedback and QA insights and how the service is delivered.

Success in the role of Support Line Safeguarding & Quality Assurance Coordinator is determined by the ability to work collaboratively with delivery partners and stakeholders to ensure safe, high-quality, and consistent service delivery across the national 24/7 Support Line. The role will ensure that safeguarding, complaints, feedback, and quality assurance activity informs continuous improvement and supports positive outcomes for service users. Key measures of success include:

• Complaints, safeguarding concerns, and quality issues are managed effectively, appropriately, and within agreed timescales and organisational procedures.
• Quality assurance and safeguarding oversight processes are implemented consistently across all delivery partners.
• Feedback collection and engagement processes remain effective, with feedback collection rates maintained above agreed targets.
• Trends, risks, learning, and insights from safeguarding, complaints, feedback, and quality assurance activity are regularly analysed and used to inform service improvement and operational practice.
• Regular, accurate, and data-informed reports are provided to the Support Line Operations Manager or funders as required.
• Positive working relationships are maintained with delivery partners, colleagues, and external stakeholders to support safe and effective service delivery.

How to Apply

To apply, please submit a CV and a covering letter (no more than two pages) explaining why you are interested in this role and how your experience meets the person specification.

Eligibility

Applicants must have the right to work in the UK. Evidence of this will be required prior to appointment.

Additional Information

Please note: We reserve the right to close this vacancy early should we receive a sufficient number of applications. We therefore encourage interested candidates to apply as soon as possible.

Due to the volume of applications received, only candidates selected for interview will be contacted.

Can you make a real impact guiding individuals through their employment journey?

Employment Advisor
Contract type: Permanent
Working hours: Full Time - 37 hours per week
Salary: Circa £26,988 per annum
Location: Carlisle

About Us

Groundwork NE & Cumbria is a long established environmental and community charity with over 30 years of experience creating greener, healthier and more resilient places across the region. Our mission centres on Creating Better Places, Improving People’s Prospects, and Promoting Greener Living, helping communities thrive no matter the challenges they face.

We deliver hundreds of locally led projects each year, including initiatives that support young people and adults into education, training and employment, helping them overcome barriers, build life skills, and reach their full potential.

About The Role

Join our dynamic Employment Team as a dedicated Employment Advisor, supporting individuals 1:1 on their journey into work, developing action plans, building skills, and driving positive outcomes in a fast-paced, community-focused environment.

Job Purpose

Working as a member of the Employment Team you will engage on a 1:1 basis with our employment programme participants, establishing and maintaining excellent relationships to understand and meet their individual needs. You will develop personal action plans which enable movement of these people towards and into further sustainable employment. You will work in a friendly, busy employment team environment to ensure programme performance targets are consistently achieved to meet requirements of the allocated contract.

We want someone like you with the confidence to positively engage and motivate people from a wide range of backgrounds. In your role you will work closely with the local community and employers, supporting referrals onto the programme and identifying employment opportunities. You will enable participants to develop valuable work based skills and gain knowledge. Your role will require you to be supportive and understanding, be able to deal with any issues that may arise confidently. You will have strong interpersonal skills and be able to adapt them pending on what you are dealing with, communicating at different levels as key in this role.

Closing Date: Tuesday 30th June 2026.
Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application.

Interested?

If you would like to find out more, please click the Apply button. You will be directed to our website to complete your application for this position.

This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service

We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.

At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults

This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

About Us
Head and neck cancer is one of the fastest-growing cancers in the UK, now affecting around 17,000 people each year. Oracle Head & Neck Cancer UK is a mission-driven national charity dedicated to improving head and neck cancer patient quality of life and outcomes in the UK through support of key programmes, raising awareness and addressing growing healthcare inequalities.  We fund groundbreaking research that changes lives and we collaborate across the sector to maximise impact for patients.

The role

We’re seeking a strategic, hands-on Fundraising Manager with broad experience across all income streams but may consider either trusts or corporate fundraising as a speciality. We need someone energetic, committed and with a flexible approach who will be willing to contribute to everything that our small charity has to offer.

Oracle Head & Neck Cancer UK is currently moving towards a new direction and we have a unique and exciting opportunity to develop an organisation that creates maximum impact for head and neck cancer patients and their families. This is your chance to be part of a small charity with big ambition.

What We Offer

· Competitive salary.

· Remote working.

· Professional development and mentorship.

· Meaningful work with measurable impact and a collaborative team environment.

About the Alliance
 
The Sexual Violence Alliance is comprised of seven organisations (The four London Rape Crisis Centres, Galop, Survivors UK, and Respond) working together to provide comprehensive support to victim/survivors of sexual violence across London. The alliance model enables us to draw on each member’s expertise and provide all victims/survivors with the specific care that is tailored to their needs. Navigators sit within each organisation in The Alliance and work alongside one another to support survivors of sexual violence.   
 
About the Navigator role
 
Navigators act as first point of contact for survivors of sexual violence and the professionals supporting them; providing holistic and non-judgemental information, advice and support. 
 
Navigators support survivors to access additional specialist sexual violence services through trauma-informed triage and assessment. 
 
Navigators ensure diversity and equity is at the centre of the service and service delivery, and that the service continues to be responsive to, and meet the needs of all survivors in a trauma-informed, anti-oppressive way. 
 
This post is only available to applicants from the LGBTQ community as permitted under the Equality Act 2010 as a Genuine Occupational Requirement.
 
For more information on this role please download the attached job description. 
 
Location: Galop’s offices are located in London. This role will have the option of hybrid working with at least 2 days a week in the office. 
 
Hours: Full-time (35 hours per week). Evening hours required on a rota basis.
 
Contract: Permanent 
 
Reports to: Senior Independent Sexual Violence Advocate (ISVA)
 
Line manages: If applicable
 
Salary: This role is offered on Band G of Galop’s pay scales. You will start on scale point G1, which equates to £29,453.65 per year (including London Weighting of £4,296.25).
 
Closing Date 
 
Applications should be submitted by 10:00am on 22nd June 2026.
First round interviews TBC and will take place via Microsoft Teams.
 
REF-228 774

Global Programs Events and Project Coordinator

Job Overall goal: Support the delivery of global events and the creation of a range of content, ensuring both align with the charity’s objectives, including activities designed for a global audience.

Job Location: Remote working, with the ability to attend on-site meetings in Milton Keynes (MK19) ideally once a month.

Hours: This is a full-time position (37.5 hours per week, Monday to Friday) offered on a 12-month fixed-term contract.

Overview
The Maclellan Giving Together Foundation (MGTF) is a UK Christian charity connected to the longstanding international Maclellan Foundation, who describe their focus as: “establishing and strengthening the local church, promoting discipleship and leadership development, sparking community transformation, promoting the power of prayer, advocating for generosity, and increasing access to Scripture”. Based in the UK, MGTF rolls out key global initiatives that focus on equipping local Christian ministries and releasing local resources to foster sustainable Kingdom growth. These include Learning Communities, retreats, collaborative giving evenings and other resources.
This is an exciting opportunity for someone highly organised, eager to learn event production management, with a specialist interest in content creation for web, print, design, or moving image. They should be detail-oriented, quality-focused, and passionate about seeing the Kingdom flourish globally.

Job summary
We are seeking a highly organised and proactive individual to join our team. This role focuses on supporting the administration and delivery of events, ensuring smooth coordination, logistics, and a high-quality participant experience. It also includes stakeholder management, maintaining clear communication and strong relationships with attendees, partners, and internal teams. In addition, the role contributes to content development (both print and digital), and supports the contextualisation and translation of resources for global audiences.

Key Responsibilities:
Event Planning and Support

• Assist in the planning, coordination, and delivery of event logistics.
• Liaise with stakeholders, including vendors, venues, and service providers, to ensure high-quality event delivery.
• Manage delegate booking systems, taking ownership for providing prompt and professional support to attendees and stakeholders via phone, messaging and email, and delivering excellent delegate care throughout events.
• Maintain and regularly update registration systems and databases, ensuring high levels of accuracy and data integrity.
• Provide on-site event support, including set-up and liaising with AV and logistics teams to ensure smooth execution.
• Support campaign and project planning, including tracking content-related budgets for approval.
• Maintain and update event timelines and the global content calendar, ensuring progress is accurately reflected.
• Assist in the planning and delivery of special event elements (e.g. consultancy clinics).
• Monitor and track project costs, ensuring value for money.
• Process and input event-related receipts and expenses, supporting accurate and timely monthly accounting.
• Use initiative to flag any risks to project delivery, supporting timely resolution.
• Support wider projects across programmes and charity operations as required.

Communication & Content Delivery

• Assist in the creation of event materials, including digital resources, workbooks, email campaigns, websites, and related content.
• Provide administrative and practical support to event personnel in global locations as they deliver our programs.
• Assist in repurposing content into multiple formats to support wider reach and usability.
• Support the preparation and distribution of monthly comms emails.
• Assist with proofreading and formatting event content.
• Support the development and maintenance of an online training portal for specific programs.
• Follow established brand guidelines to maintain consistency in tone, messaging, and visual identity across all content.

Cultural Adaptation & Coordination

• Assist with the localisation of content to ensure materials are culturally appropriate, assisting communication with translators and stakeholders to help adapt resources for different cultural contexts.

Evaluation & Reporting

• Assist in tracking the performance of content and programs through data collection, feedback, and engagement analytics to support evaluation of effectiveness.
• Support the preparation of content and project reports, including metrics and evidence required for various audiences.
•  

General & Organisational

• Actively contribute to team meetings, planning sessions, and creative brainstorming.
• Occasional evening and weekend work and travel may be required for event support.
• Any other duties as required.

Occupational Requirement
The candidate must have an active Christian faith. By virtue of the job’s involvement in faith-sensitive work under Schedule 9 of the Equality Act 2010, the post-holder must be an active Christian with a genuine personal faith in Jesus, grounded in Scripture and reflected in their everyday life.

Experience (Essential):

• Have experience in a church/charity or professional environment.
• Strong understanding of and commitment to the Foundation’s mission, with an understanding of the Church scene.
• A genuine passion for advancing the gospel through the global Church, with a commitment to supporting both Christian givers and churches and charities.
• The ability to manage multiple tasks and deadlines simultaneously.
• High attention to detail and accurate.
• Highly administrative and customer service focused.
• Demonstrated creativity and the ability to translate ideas visually, demonstrated via portfolios, academic work, or volunteer projects.
• Ability to work collaboratively in a team environment, with strong interpersonal skills.
• Professional in appearance and a desire to constantly improve and grow.
• Willingness to be flexible in working hours with occasional travel and overnight stays.

Experience (Desirable but not required):

• Some experience supporting events.
• Administrative and customer service experience.
• Some experience producing content creation across print and digital formats.
• Additional language.
• Experience using design software e.g. Adobe and Canva.

Qualifications:

• Education: Bachelor's degree preferred or equivalent experience (Essential). We welcome applications from graduates who are eager to learn and develop in the role.
• Technical Skills: Familiarity with content creation software, CRM systems, and email marketing software (Desirable).

Benefits

• This is a full-time position (Monday-Friday)
• Start as soon as possible.
• This role is offered on a 12-month fixed-term contract, with the potential to become permanent subject to performance and business needs.
• Salary £27K-£30k depending on previous experience.
• Holiday entitlement is 20 days pro rata, per annum (plus bank and statutory holidays and 3 days Christmas closing).
• Pension contributions via auto-enrolment to NEST.
• Faith-based culture: Supportive Christian workplace with prayer, devotions, and spiritual development.

We’re looking for a highly organised and proactive Programme Coordinator to lead the day-to-day delivery of our GCSE resits support programme across a portfolio of partner colleges in Birmingham.

This is a hands-on, delivery-focused role where you’ll act as the main point of contact for students, tutors and college staff, helping to ensure programmes run smoothly, students stay engaged, and delivery meets a high standard.

What you’ll be doing

• Coordinating the delivery of programmes across partner colleges
• Building strong relationships with college staff, tutors and students
• Monitoring student enrolment, attendance and engagement
• Supporting tutors to deliver high-quality sessions
• Overseeing logistics such as timetabling, reporting and day-to-day problem solving
• Maintaining a regular on-site presence in colleges and ensuring effective communication with stakeholders
• Contributing to continuous improvement and helping to drive strong outcomes for learners

About you

We’re looking for someone who is:

• Highly organised, responsive and able to manage multiple priorities
• A confident communicator who can build strong relationships with a range of stakeholders
• Comfortable working independently and taking ownership of delivery
• Calm and solutions-focused when challenges arise
• Motivated by improving outcomes for young people
• Detail-oriented, with strong administrative and IT skills

Experience in programme coordination, education, youth support or partnership working would be valuable. An understanding of the further education or charity sector would be helpful, but is not essential.

Role details

• Location: Birmingham / hybrid remote, with regular travel to partner colleges (minimum three days on site per week)
• Hours: Full-time, with flexibility available
• Salary: £28,000
• Contract: Permanent

This role would suit someone who enjoys combining relationship management, coordination and operational delivery in a role with clear social impact.

Are you a confident digital communicator with a passion for fundraising and social impact? Nottingham Women’s Centre is looking for a Fundraising and Digital Communications Officer to help grow our digital presence and income, supporting life-changing work for women across Nottingham.

We are a vibrant, feminist organisation dedicated to helping women overcome barriers, amplify their voices and build better futures. Through services including counselling, advice, wellbeing activities and campaigning, we create opportunities for women to thrive.

The Fundraising and Digital Communications Officer will lead on delivering engaging digital fundraising and communications activity. You’ll manage email marketing and social media channels, grow our online audiences, and create compelling campaigns that increase awareness, engagement and donations. Working closely with colleagues, you’ll ensure a consistent and effective digital presence across fundraising, services and campaigns.

You’ll also play a key role in improving supporter journeys, using data and insight to optimise campaigns, segment audiences and maximise impact. Alongside this, you’ll contribute to the ongoing development of our CRM and digital platforms, helping to strengthen how we connect with supporters.

We’re looking for someone with experience in digital marketing and fundraising, strong copywriting skills, and confidence using tools such as email marketing platforms and social media scheduling and analytics tools. You’ll be organised, creative and comfortable managing multiple campaigns, with a strong commitment to equality and feminist values.

You’ll join a supportive, values-led organisation where your work will have a direct and meaningful impact. We offer flexible and hybrid working, generous leave, and a strong focus on wellbeing and collaboration.

This is a great opportunity to grow your career while helping deliver vital services for women.

Please review the full Fundraising and Digital Communications Officer job description below for further details.

We’re looking for an Alumni & Professional Engagement Coordinator to strengthen relationships across our alumni and professional community. This role focuses on retention, engagement, and lifecycle support, ensuring graduates remain connected, supported, and actively involved in Metanoia’s work.

• Deliver alumni engagement activities (events, communications, mentoring)
• Coordinate alumni involvement in CPD, knowledge exchange, and outreach
• Manage membership processes, professional registrations, and enquiries
• Maintain accurate CRM/database records and produce engagement reports
• Support alumni as ambassadors and contributors to Metanoia activity
• Assist with CPD and professional events (online and in-person)

Looking for an opportunity to join a friendly team and use your skills as a Housing Officer?

We are looking for new colleagues to join our Housing team in London and Hertfordshire, to make sure our customers receive a professional and high quality service.

In this busy role you'll use your knowledge and skills to resolve a range of housing management challenges including anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding.

You'll manage your own caseload and build effective working relationships with external agencies.

As a Housing Officer at SNG you'll make a big difference to people's lives within an experienced, supportive and supported team.

What you'll need:

• The ability to proactively manage a complex caseload
• Strong communication skills with previous experience of working with customers in a demanding environment.
• Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate
• Previous experience, or a knowledge of delivering housing management services
• Experience of using computer systems, for example Microsoft Office
• The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies

What you need to know:

• You will be joining our team in London based in the Wembley office
• You'll be covering our properties in West London, East London, Central London and Hertfordshire
• The role is permanent, and you'll be working full time (37 hours a week)
• As you will out be visiting our customers you'll need a full UK driving licence and a car

If you are a looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you.

At Weston Hospicecare, every donation tells a story – of love, remembrance, gratitude, and community. As our Individual Giving Fundraiser, you’ll be at the heart of those stories, helping people honour loved ones, support compassionate care, and make a lasting difference.

We’re looking for someone creative and organised, who’s just as comfortable crafting a powerful appeal letter as they are processing donations and writing heartfelt thank-you messages. You’ll play a key role in nurturing relationships with our supporters and bringing campaigns to life across multiple channels.

About the Role

You’ll work alongside our Individual Giving Manager to develop and manage relationships with our supporters, from committed regular givers, to people giving a one off donation and those giving in memory of a loved one.

You’ll play a key role in delivering engaging, meaningful fundraising campaigns and appeals and offering excellent stewardship to our supporters. You’ll also create engaging and sensitive communications with our supporters, so they know the impact of their giving.

Key Responsibilities

• Build strong, compassionate relationships with supporters across in-memory, regular giving, lottery, and appeals which encourage people to donate
• Write engaging and sensitive content for letters, emails, social media, and newsletters
• Support delivery of multi-channel fundraising campaigns
• Maintain accurate CRM records and process donations and thank-yous
• Track performance and help improve supporter journeys and income
• Provide wider support to the Individual Giving Manager, including identifying opportunities to improve legacy and major donor fundraising

What We’re Looking For

You’re someone who:

• Has a talent for storytelling and strong writing skills
• Has compassion and sensitivity when engaging with hospice supporters
• Is confident communicating with a wide range of people
• Is proactive and has excellent organisational skills and attention to detail
• Has the ability to balance creative work with administrative tasks
• Wants to use your skills to make a genuine difference

You don’t need to come from a hospice or fundraising background — but you do need empathy, professionalism, and a commitment to our values.

Ability to travel across our catchment area is essential for this role.

Why Join Us?

• Make a real impact by supporting a charity that helps local families.
• Training and development opportunities to grow your skills.
• A friendly, supportive team with a shared passion for fundraising.
• Flexibility, including time off in lieu for evening and weekend work.

We warmly welcome applications from all sections of the community.

Join us and help make a difference! ��

Purpose of the role

To deliver the Day One Casework bedside model to patients, or those closest to them, impacted by serious or multiple injuries which could result in life changing consequences, such as disability or death, within Sheffield Northern General Hospital, providing support on some of the wards (such as rehabilitation), on-site clinics and other settings (e.g. rehabilitation centres). 

Have a visible physical presence within the Trust, becoming embedded into clinical teams focussing on major trauma pathways, facilitating outpatient and in-person legal clinics.

To work closely with those impacted by serious and life-changing injury, taking referrals and carrying out initial assessments of need, expertly navigating, signposting and putting services in place in the immediate aftermath of major trauma, including talking about and facilitating timely access to legal support to aid rehabilitation.

To establish and develop relationships with key stakeholders to promote Day One and address the needs of those affected by serious and life-changing injury. 

To work as part of the wider Day One Service’s team and organisation, taking responsibility for own record keeping and data collection in line with regulatory requirements. 

Key responsibilties 

The post holder’s primary duties and responsibilities are as follows: 

• Work closely, and in partnership, with NHS clinical staff and relevant community and voluntary sector organisations, to address the needs of patients, and those closest to them, affected by serious and life-changing injury. 

• Operate a case management approach to individuals, assessing and identifying needs, putting support in place including signposting, making referrals and direct support. 

• Provide consistency in assessment of all patients and their loved ones, irrespective of injury cause, age, status, giving access to the earliest possible specialist legal advice which supports rehabilitation and NHS cost recovery. 

• Maintain detailed case records, including accurate records of activity and intervention, using Day One’s Customer Relationship Management (CRM) system, capturing and storing data in line with Day One policies and procedures and regulatory requirements. 

• Contributing towards report writing through the writing case studies and narrative to support data collection. 

• Implement processes and procedures to collect patient and family feedback and contribute to ongoing monitoring and evaluation of Day One services through providing relevant information, case studies and reports. 

• Deliver awareness raising presentations to clinical colleagues and departments. 

• Organise and facilitate outpatient and in person legal clinic drop-in sessions. 

• Build awareness of the role and charity’s purpose through building strong and effective relationships across the regional major trauma network, ensuring those who need it have access to Day One support. 

• Work closely with local authority, statutory and voluntary organisations to provide patient and family support and advocacy. 

• Help establish other support mechanisms once a person is no longer within the hospital setting, supporting the patient discharge process in conjunction with leadership from NHS staff. 

• Identify and support the recruitment and supervision of Day One volunteers, where appropriate. 

• Work closely in partnership with our Peer Support Service, focussed on promoting awareness and uptake within the region. 

• Work closely with the wider team on performance, quality, safety and effectiveness of all services, ensuring appropriate safeguarding policies are followed. 

• Work closely with our Fundraising and Communications team, supporting national activity, as well as regional initiatives to raise awareness and fundraise. 

• Be prepared to travel across the region and, on occasion, to other sites and national meetings as required. 

• Willingness to undertake continuous development and training for the role, including mandatory Day One and NHS Trust specific training. 

• Participate in external clinical supervision and monthly caseworker reflective practice to sessions to effectively explore and uphold professional boundaries within a safe, structure and supportive environment. 

Please see the attached recrtuiment pack for full details

How to apply

Please upload your CV and supporting cover letter to Charity Jobs outlining why you’re interested in the role. Please take your time to explain how your experience is relevant to this post.

Closing date: Monday 29th June 2026 
First stage virtual interviews: On-going 
Second stage in-person interviews in Sheffield: TBC 

Applications will be reviewed on a rolling basis; therefore, early applications are encouraged. We reserve the right to close this vacancy early should we receive a high volume of suitable applications.