Customer support jobs

Are you passionate about helping young people build brighter futures?

Do you love bringing programmes to life, bringing people together, building relationships, and making things happen? If so, we’ve got an exciting opportunity to join the Young Enterprise team as a Programme Coordinator – Centres of Excellence.

Who We Are

We’re Young Enterprise – a national charity with a bold mission: to give every young person the skills, confidence, and mindset to thrive in the changing world of work.

For over 60 years, we’ve empowered more than 7 million young people through hands-on enterprise and financial education programmes. Whether it’s launching a student business or learning how to manage money, we help young people develop key life skills—teamwork, leadership, problem-solving, and resilience.

We’re a passionate, down-to-earth team of 90+ staff and 2,000+ volunteers who believe that every young person, regardless of background, deserves a fair start in life.

Why Join Us?

We think Young Enterprise is a great place to work—and we’re proud of our people-first culture. Here’s what you can expect:

· A friendly and supportive team where your voice is heard

· A strong commitment to diversity and inclusion—we want everyone to feel they belong

· Generous holiday allowance and flexible working

· Cycle-to-work scheme, life assurance, and NHS top-up plan

· Ongoing learning and mentoring opportunities

· A chance to directly impact the lives of young people every single day

About the Role

As Programme Coordinator for Centres of Excellence, you’ll play a pivotal role in our flagship financial education accreditation programme, supporting schools to strengthen and embed high-quality financial education across their curriculum and their wider communities.

Working closely with the Programme Manager and colleagues across the charity, you will play a key role in ensuring our network of teachers feel confident, supported and inspired by:

· Supporting the planning and organisation of our annual teacher conferences and skills sharing webinars.

· Creating and coordinating programme marketing and communications. 

· Recording, monitoring and evaluating programme data.

· Providing high-level customer service to educators, stakeholders and YE colleagues.

This is a varied role that balances autonomy with collaboration. You’ll make a difference every day — helping teachers enhance their curriculum and enabling young people to build vital money skills for life.

You’ll love this role if you:

· are a brilliant organiser, proactive, and keen to support the development and delivery of programmes.

· are an excellent communicator and enjoy building and developing relationships with people of various stages of their career.

· are good at maintaining accurate records and analysing simple data.

· are creative and good at sharing stories or ideas with others.

· are experienced in programme coordination (but we welcome candidates with the drive to grow in this area).

 Key Responsibilities

· Work with the Programme Manager to support the smooth day‑to‑day coordination of the Centres of Excellence programme, helping to maintain systems and records that track participation, progress and engagement.

· Contribute to delivering a high‑quality experience for educators by supporting the organisation of the annual YE Teacher Conferences and our termly skills‑sharing webinars.

· Develop and coordinate clear, engaging programme communication, including newsletters, press releases, social media content and marketing materials, ensuring consistency of messaging across all channels.

· Keep track of programme activity by collecting, recording, monitoring and preparing data for reporting and insight.

· Build positive, professional relationships with schools, partner organisations, stakeholders and colleagues across Young Enterprise to support strong collaboration and programme delivery.

 A few practical things

• This is a hybrid role based in London, with a minimum of 8 office days per month.
• You’ll have the opportunity to visit some of the participating schools and colleges across the UK.

Keeping Young People Safe:

At Young Enterprise, safeguarding is at the core of everything we do. We are committed to promoting the welfare of children and vulnerable adults. All successful applicants will receive ongoing safeguarding training throughout their employment and be expected to uphold excellent safeguarding practice at all times.

How to Apply

If you’re ready to help shape the futures of young people, we want to hear from you!

Please send your CV and instead of a traditional cover letter, please send us a separate document answering the three questions below, up to 250 words per answer. Please note, applications without answers to the three questions will not be considered. We will be reviewing applications on a rolling basis and may close the vacancy early if a suitable number of applications is received. Early applications are strongly encouraged.

Interviews will be held via Teams on a rolling basis. Applications must be received by 23:30 on 16 April 2026.  

1. Interest in Young Enterprise

What attracted you to Young Enterprise and the Centres of Excellence programme?

2. Experience and Achievements

Tell us about three of your personal or professional achievements that you’re proud of which demonstrate your ability to:  

1. organise an activity or event

2. support others

3. get things done

3. Skills for the Role

What relevant or transferable skills and experience would you bring to this role?

We understand that candidates may use AI tools to assist with their applications. While these can be a helpful resource, we want to hear about your personal skills, experiences and insights that highlight your unique strengths and perspective in your own words.

Full details can be found in the Job Description.

At YE we are passionate and committed to keeping your data safe and secure.  Full details can be found in the YE People’s Privacy Notice.

Join us – and help us give every young person the chance to thrive. Apply today!

We have an exciting opportunity for an experienced Salesforce Administrator to play a key role in the next phase of our organisation-wide Salesforce rollout. Having successfully implemented Salesforce for donor management, we are now expanding the platform to support our international field operations. 

Working as part of our International Salesforce team, you will configure a brand‑new Salesforce NPC platform, integrate it with our existing NPSP donor system, and provide day‑to‑day support to users across 18 countries. You’ll be a Salesforce product champion - triaging support tickets, delivering configuration changes, supporting testing, and helping drive continuous improvement across the organisation. 

This is a highly collaborative role, working closely with our Salesforce Developer & Product Owner, Project Manager, and stakeholders around the world. Occasional travel to our London office and internationally may be required. 

About you 

You are a certified Salesforce Administrator with strong experience building and configuring Salesforce from scratch. You’re a confident communicator, an excellent problem solver, and comfortable supporting and training users in an international environment. Experience with NPSP and / or NPC is required. You must be a fluent English speaker with the right to work in one of the following countries: UK, Albania, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania or Ukraine. 

About us 

Mission Without Borders is an international Christian organisation working with poor and marginalised families and children across Eastern Europe. We support communities through practical, emotional, and sustainable development initiatives - serving people regardless of religion or ethnic background. 

Rewards and benefits 

• Up to 30 days annual leave plus bank holidays 

• Pension scheme 

• Flexible working, with occasional travel 

Help develop a new international Salesforce platform, transforming the lives of families, children, and communities in Eastern Europe. Working with 18 countries, this is a real opportunity to make a difference. 

IT Support Analyst (1st & 2nd Line Support)

Salary: 24,600

Location: Birmingham - Hybrid (with some remote working)

Permanent, Full Time – 35 hours per week

Closing date Wednesday 1st April 2026

We’re passionate about making a positive difference. We’re looking for an IT Support Analyst to join our IT team. In this role you will provide 1st and 2nd line technical support across our IT and telephony systems, helping colleagues resolve issues efficiently and ensuring our technology runs smoothly. This position is ideal for someone with existing IT support experience or a recent IT-related qualification who is eager to develop their skills further.

What will you be doing as an IT Support Analyst?

In this varied role and hands-on, you will support a wide range of IT operations, including:

· Responding to IT queries from colleagues and providing helpful, timely support

· Troubleshooting issues across software, hardware, networks, and business system

· Supporting our Webchat and Telephony systems

· Managing user accounts, passwords, permissions and access rights

· Producing and maintaining documentation and help guides for users

· Help deliver IT projects and carry out daily system checks to ensure optimal performance

Experience you will need

· Experience working in an IT support role or a recent IT-related degree

· Knowledge of Microsoft technology stack, Windows 10 or above, Active Directory, The Microsoft 365 platform including Exchange Online, Teams and Intune  

· Telephony Systems 

· Strong customer service skills and the ability to communicate clearly with users

· Good problem-solving skills, attention to detail and the ability to prioritise tasks under pressure

Experience in the following areas would be helpful, but not essential

· Zero Trust Network solutions

· Network Troubleshooting 

If you’re someone who is self motivated, enthusiastic, proactive, keen to learn and adaptable to new technologies along with being a strong team player who can build positive relationships then we’d love to hear from you!

What We Offer

We believe in taking care of our people, and we offer a great range of benefits, including: 

· 29 days annual leave plus bank holidays 

· A contributory pension scheme 

· Remote working arrangement with some office attendance

· Generous Life Insurance 

· Wellbeing days to support your mental health 

· A healthcare cashback scheme 

· Access to an Employee Assistance Programme

· Working outside the UK (up to 30 days in a 12-month period)

· Free on-site gym

· Enhanced maternity pay 

If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them.

Important Information

Interviews will be held on site at our Birmingham office (Fiveways)

We may close this role early if we receive a high number of applications, so please apply as soon as possible.

We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page.

Our Commitment to Inclusion

We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: ‘We put people first, We support each other, We solve problems’ underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work.

We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds.

As a Fundraising Co-ordinator at Be Free Young Carers, you will play a pivotal role in supporting the organisation’s financial sustainability and growth. You will be responsible for developing creative fundraising strategies, building relationships with donors and local partners, and organising engaging events to generate vital support for young carers. This position offers an opportunity to make a tangible difference in the lives of young people while working in a dynamic and supportive team environment.

Main Duties and Responsibilities

· Fundraising & Campaign Support

o Assist in planning, coordinating, and executing fundraising campaigns, including annual giving, appeals, and special initiatives

o Support grant-related activities, including tracking deadlines and assisting with proposal submissions

o Help develop fundraising materials such as appeal letters, email campaigns, and donor updates

· Donor Relations & Stewardship

o Maintain accurate donor records in the organization’s CRM or donor database

o Prepare donor acknowledgements, receipts, and thank-you letters in a timely manner

o Assist with donor stewardship activities, including recognition efforts and impact reporting

· Event Coordination

o Support the planning and execution of fundraising events (in-person and virtual)

o Coordinate logistics such as registrations, invitations, materials, vendors, and follow-up

o Track event budgets, attendance, and fundraising results

· Data Management & Reporting

o Enter, track, and reconcile donations and pledges

o Generate reports on fundraising performance, donor activity, and campaign outcomes

o Ensure compliance with data privacy and gift-processing standards

· Administrative & Team Support

o Provide administrative support to the development team as needed

o Assist with scheduling, meeting preparation, and internal coordination

o Collaborate with communications, finance, and program staff to support fundraising goals

Person Specification

· Experience with fundraising for charity.

• Excellent interpersonal and communication skills to build rapport and inspire people.
• Strong organizational and administrative abilities to manage schedules, records, and tasks.
• Adaptability, as charity roles can be varied and require managing a wide range of duties.
• A commitment to the charity's cause is often a key requirement.

This job description is not intended to be comprehensive but indicative. Responsibilities may very from time to time, depending on the needs of the organization.

Organisational Vision & Context:

As we journey towards our vision to bring fulness of life for every child, no matter what struggles they face, we’re looking for a motivated and mission-driven individual to join our team as a Church Relationship Lead for our Make Lunch programme. 

While our programmes vary, they share one common thread: an unwavering resolve to see lives transformed for good. Mobilising over 200 churches and 1,500 volunteers, TLG’s volunteer programmes – Early Intervention and Make Lunch – currently support around 5,000 children and their families each year. However, our vision goes further: we aim to see many more churches partner with us to transform lives in their communities.

This Role’s Impact:

We are seeking an experienced, relational, and highly organised leader with a strong passion for the issues of mental health, poverty, and social justice that underpin Make Lunch. Working alongside other Church Relationship Leads, this role will train, support, and develop church-based volunteer Make Lunch teams, ensuring they provide effective support and meaningful connection to children, young people, and families in their communities.

With excellent people, communication and training skills, the postholder will nurture positive, growing relationships with volunteer Make Lunch Coordinators, enabling excellent programme leadership at a local level. Operationally astute and confident in bringing constructive challenge, they will ensure all Make Lunch activities are safe and fully compliant. Driven by a commitment to continuous improvement, they will foster a growth mindset among those they support, maximising the impact of Make Lunch both locally and nationally.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Hours: Part time (22.5 hours per week, 0.6 FTE), including Tuesdays

Closing Date: Sunday 29th March

Initial Interviews: Monday 13th April – Online

Final Interviews: Tuesday 21st April – at our National Support Centre in West Yorkshire

We have an exciting opportunity for a Caseworker to join the team in the Thames Valley. This role is available on a fixed-term basis until 31/03/27 with consideration given to candidates seeking either full or part time hours. Please state preferred number of working hours on your application.

Please note, due to the requirements of the role you will need to reside within Oxfordshire, Berkshire or Buckinghamshire. If you are willing to relocate please kindly advise this in your application.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role:

As a Caseworker you will be joining a passionate and committed team who provide a high quality and bespoke support to our service users. We pride ourselves on delivering exceptional trauma informed advocacy and support. You will be driven to make a difference every day with the ability to focus on the needs of vulnerable service users.

Once in post you will benefit from the mandatory comprehensive training programme which will build on your existing skills and experience to prepare you for the role.

You will be based in the Thames Valley. The role is home based, but with the expectation to travel within the region to attend team meetings and in person supervision sessions.

Due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Key Responsibilities:

You will have resilience and adaptability; understand the importance of professional boundaries; possess strong listening skills and the ability to demonstrate empathy. You will enjoy the challenge of a busy caseload and will be able to demonstrate the excellent organisation skills essential to managing a demanding and diverse workload. As a fully trained Caseworker you will be responsible for managing your own complex caseload to the highest quality standards.

You will need:

• Understanding of the impact of crime on victims.
• Effective verbal and written communication skills.
• Proven track record of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s).
• Ability to balance competing needs and priorities.
• Ability to work independently and as part of a team.
• High level of personal resilience and experience of managing a complex caseload
• A successful track record of building effective working relationships across internal and external stakeholders.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Regenerate is looking to recruit a highly organised, efficient and focused Grants fundraiser & Information Manager. Regenerate is 100% self-funded through fundraising endeavours, and so as Grants Manager you will be an integral part of our operations. The role is all about thinking creatively and securing funding through applications to Trusts and Grant giving bodies.

Regenerate is a youth charity established to work with young people who live on housing estates in Roehampton and Putney and the surrounding areas.

Regenerate inspires and supports young people by building strong, lasting relationships and creating life-changing opportunities; helping them grow in confidence, make the best of their lives and impact the world for good.

Regenerate does this through 3 key services: Youth and Community, Mentoring and Coaching, and Employment through our social enterprise The Feel Good Bakery.

The Grants Manager position requires someone with an attention to detail and ability to prioritise and multitask effectively. It requires an ability to think creatively and efficiently deliver applications and reports, keeping to strict deadlines. In addition, you may be required to support our other areas of fundraising.

To do this, you must be able to understand the impact of Regenerate’s work and creatively demonstrate its worth to a variety of current and potential stakeholders. You must also be able to accurately keep records and ensure data on applications, reports and other fundraising sources is well managed. In addition, you may be required to support the other areas of fundraising.

Please read through the attached job pack for the full perks, role, and person specification. To apply, please complete an online application form linked above.

We are looking for someone with at least 2 years experience of communications and marketing, who is comfortable managing multiple timelines and responsibilities with a keen eye for detail and passion for LGBTQ+ communities to join us as Marketing Coordinator.

The London LGBTQ+ Community Centre is a sober, intersectional, intergenerational, community centre and café where all LGBTQ+ people feel welcome and supported, can build connections, and flourish. Our vision is for a more connected, belonging and thriving LGBTQ+ community in London.

Overview of the role

Event marketing

A key responsibility of the Marketing Coordinator will be to promote our programme of community-led events at the Centre – an exciting mix of meetups and socials, wellbeing sessions, healthcare drop-ins, arts and crafts, sports classes and a wide range of workshops.

It will be the responsibility of the Marketing Coordinator to work closely with our Events and Outreach Lead and event facilitators to ensure all events are marketed appropriately, ensuring accuracy and maximum visibility.

Community customer service

As a community centre, we work very closely with multiple LGBTQ+ communities and individuals, operating as a key resource and signposting hub for the community. As part of this role, you will be responsible for managing our digital enquiries both on email and social media. 

Digital content and social media

As the Marketing Coordinator you will be responsible for the management of all event marketing, including on social media and Eventbrite, creating our weekly newsletter and designing social media assets and content to advertise events. 

Alongside this you will manage event queries from the community and work closely with our Events and Outreach Lead on ticketing and scheduling.

As we continue to evolve, we’re looking into the future of the Centre and how we can reach even more LGBTQ+ people across London. Therefore, this is a crucial role to market the Centre – so people know we’re here! – and to tell the stories of the community who use the space.

Key responsibilities and duties

Event marketing

• Creating and updating event pages via Eventbrite

• Communication with event facilitators about marketing for their events

• Collaborating with event facilitators to create marketing materials (i.e IG Reels) to promote events

Community customer service

• Managing our public email inbox and responding to queries from the community

• Responding to queries from the community via DM’s and comments 

Social media management

• Scheduling and posting content on our main social media accounts (Instagram, Facebook, LinkedIn)

• Keeping up-to-date with new changes to social media channels and trends to inform our content 

Content creation

• Writing copy for a wide range of platforms (online and print)

• Creating graphics for social media and emails in Canva

• Designing print marketing materials

• Filming and editing social media content at the Centre 

Email newsletter management

• Creating our weekly email newsletter via Mailchimp

• Working alongside our Communications and Marketing Manager to develop new content 

Tracking and reporting

• Recording analytics across all our platforms to inform our content 

• Through analytics review, recommend ideas to develop our communications strategy

CRM

• Using our Beacon CRM to manage facilitator relationships and event details

• Utilise CRM and Mailchimp integration

• Ensure contacts and information are kept up to date

To apply:

Applications close Friday 17 April at 5pm

To apply visit our website, using the 'Redirect to recruiter' link at the bottom of the page.

Social Media Officer – Canning Town / Hybrid

35 hours per week, flexible working (including some weekends)

We’re looking for a creative and proactive Social Media Officer to boost our charity’s visibility and bring our mission to life online. If you love crafting engaging content, building online communities, and have a soft spot for cats, this could be the perfect role for you.

What You’ll Bring

• 1–2 years’ experience in social media, digital marketing, or content creation.
• Confident using major social platforms and scheduling/analytics tools.
• Strong copywriting skills, creativity, and an eye for detail.
• Basic design and video‑editing abilities (e.g., Canva, CapCut, InShot).
• Ability to analyse performance metrics and manage multiple tasks.
• A collaborative, proactive attitude, and passion for staying ahead of social trends.
• Experience in the charity sector is a bonus.
• Must love cats and other animals.

Legacy Case Officer

Location:  London

Hiring range: 33,000-39,000 GBP per year

Hybrid schedule: 2 days/week in office

The Legacy Case Officer is responsible for the professional administration of a substantial portfolio of UK estates in which the charity is a beneficiary. Managing approximately half of the charity’s active UK caseload, you will ensure gifts left in Wills are realised efficiently, compliantly and in line with the charity’s values. This role is central to safeguarding and maximising legacy income and you will exercise sound judgement, manage risk, and build relationships with executors and legal professionals to secure timely and accurate distributions.

About IFAW

International Fund for Animal Welfare (IFAW) is a global leader in animal welfare and conservation. We work tirelessly to protect animals and their habitats around the world. We help animals and people thrive together. Legacy gifts play a vital role in sustaining our critical work worldwide.

Join us in making a lasting impact for animals and the planet, through careful legacy case management.

Role and Responsibilities
Portfolio & Case Management

• Independently manage a diverse caseload including pecuniary, specific and residuary gifts from notification through to final distribution.

• Assess Wills, communications and estate accounts to confirm entitlement and identify risks.

• Proactively progress cases, minimising delays and protecting the charity’s interests.

• Maintain clear case files, identifying where further information is required.

• Escalate complex, high-value or contentious matters in line with internal processes.

Income & Financial Handling

• Contribute to reliable income forecasting through active case monitoring and accurate valuations.

• Support timely and appropriate accruals.

• Ensure estate accounts are reviewed, approved and distributions recorded in line with internal controls.

• Identify opportunities to maximise value where appropriate and proportionate.

Relationship Management

• Build and maintain professional relationships with solicitors, executors and co‑beneficiaries, communicating clearly, confidently and with empathy.

• Represent the charity’s interests with a balance of income protection and reputational awareness, ensuring a smooth experience for all parties.

Risk & Compliance

• Ensure estate administration complies with UK probate and charity law, applying proportionate challenge where it appears inconsistent with the charity’s entitlement.

• Maintain accurate, audit ready records and provide recommendations to progress cases requiring management/Trustee input or carrying reputational risk.

Qualifications and Education Requirements
Essential Experience and Knowledge

• Experience in estate administration, probate casework or legacy management, with working knowledge of UK probate processes and estate documentation.

• Experience reviewing estate accounts and financial information.

Desirable

• Professional qualification or study toward CiCLA, LMAP, STEP, a law degree or equivalent.

• Experience managing residuary or contentious estates and understanding legacy income recognition in a charity context.

We welcome applications from candidates with transferable probate or estate administration experience, even if they have not worked within the charity sector.

Core Competencies

• Strong interpretation of Wills, legal documents and financial accounts; excellent attention to detail.

• Skilled in risk assessment, proportionate decision‑making and accurate CRM use.

• Effective caseload management with clear written communication.

• Confident engagement with legal professionals and executors, handling sensitive matters empathetically.

• Proactive, resilient and collaborative when progressing complex estates.

At IFAW, we aim to create and foster a workforce that reflects and contributes to the diverse, global community in which we work to improve the lives of both animals and people. We are dedicated to fostering justice, equity, diversity, and inclusion so we actively encourage candidates from diverse backgrounds.

Application deadline:  31 March 2026

To apply, please submit CV and letter of interest at Legacy Case Officer | Opportunities

Senior Policy and Influencing Manager

£42,385 - £44,615 (plus £4,250.69 London weighting if applicable)

Hybrid working across the UK, with regular travel to London needed and expected. 

Interviews to be held online, virtually on 16th April

The WEA is the UK’s largest voluntary sector provider of adult education, a charity dedicated to bringing high quality, professional education into the heart of communities.

We are looking for talented individuals to help us deliver our mission – to bring lifelong learning within reach fighting inequality and promoting social justice.

Job Description

WEA are looking for talented individuals to help us deliver our mission – to bring education within reach. If that sounds like you, then please read on! 

As the Senior Policy and Influencing Manager, you will lead our influencing strategy, helping us to raise the profile of lifelong learning in Whitehall and beyond, whilst enabling our movement to secure wins that bring learning within reach for 1000’s of adults.

Working across multiple policy areas, providing expert guidance to the Leadership Team, supporting them to engage with national and devolved public policy, and enable colleagues to bring their subject matter expertise to the fore. To support colleagues to engage with regional and local decision-makers, such as Mayoral Combined Authorities and Local Authorities.

You will play an instrumental role in driving our wider movement to advocate for lifelong learning, ensuring our campaigns are impactful, meaningful and engaging

As part of the Charitable Purpose Team, the Senior Policy Manager also has line management responsibility for the Research Specialist, ensuring a close fit between research projects and wider campaigning and influencing strategies.

We have attached the full role profile, that lists the key deliverables, performance measures and experience/qualifications needed for this role. Please take your time to read through this, and if you’d like to apply, hit that button!

We are working hard to create a workplace that reflects the communities we seek to serve and in which everyone feels empowered to be themselves and work together to drive positive change. We strongly encourage applicants from a diverse range of candidates and encourage everyone with the appropriate skills, experiences and potential to apply.

Should you need any support with your application, then please email us. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

In our recent OFSTED inspection, we received a GOOD overall grade, with an OUTSTANDING rating for Behaviour and Attitudes and Personal Development.

You can read more about our benefits and what it’s like to work here, on our website

Job Title: Facilities Manager
Hours: 35 hours, Full time
Location: Blackstock Road, Finsbury Park, N4 2DR
Salary: £52,240 per annum
Contract: Permanent

We are seeking a proactive and experienced Facilities Manager to take ownership of the day-to-day operations of our London office, supporting approximately 90 colleagues while ensuring an excellent experience for visitors. This pivotal role is responsible for maintaining a safe, compliant, efficient, and productive workplace environment.

As this is a brand-new position at ISHA, we are looking for someone who can quickly get up to speed, assess our current facilities management approach, and develop a robust forward looking strategy that reflects best practice for an organisation of our size. The successful candidate will lead on building safety compliance, workplace adjustments, maintenance, contractor management, sustainability initiatives, and continuous improvement of our office standards.

You will also play a key role in designing and delivering an office improvement programme aimed at modernising and refreshing our workspace—creating a welcoming, energising, and professional environment for colleagues, residents, and visitors.

This is an excellent opportunity for someone with a solutions focused, can-do attitude, who thrives under pressure and takes pride in ensuring the office environment is safe, well managed, and aligned with ISHA’s values.

Key responsibilities

• Oversee the general upkeep and maintenance of the office premises, ensuring all systems (HVAC, lighting, plumbing, etc.) operate effectively.
• Manage planned preventative maintenance (PPM) schedules as well as reactive repairs.
• Liaise with external contractors and service providers to ensure high-quality and cost-effective service delivery.
• Collate, analyse, and present monthly reports, including key performance indicator (KPI) information.
• Ensure adherence to ISHA’s health and safety policies and procedures, acting as a key member of ISHA’s Health & Safety Forum.

We are looking for someone who is:

• Experienced in facilities management, ideally within a similar organisational setting.
• Qualified with a relevant facilities management certification.
• Confident in managing contractors, service contracts, and supplier relationships.
• Able to prioritise a varied workload and respond calmly and efficiently to urgent issues.
• Skilled in building strong working relationships across all levels of the organisation.

About us

Islington and Shoreditch Housing Association (ISHA) is a community and neighbourhood based housing organisation, managing and developing quality affordable housing for people in North and East London, and building homes in Hackney, Islington, and Waltham Forest.

We are ambitious: Our vision is to co-create homes and communities where everyone can flourish so that “if people could choose, they’d choose us”. Co-creation is central to our vision.

We believe that for people to flourish, they need not only to have safety, security, and a sense of belonging, but they also need to be able to contribute to and shape their environment. We believe that for everyone, including our residents, and staff.

Why work with us?

We offer a brilliant mix of benefits to support your wellbeing, growth, and work-life balance:

• Generous Leave: 29 days annual leave (plus bank holidays), rising to 31 after five years. Includes office closure over Christmas.
• Pension Perks: Salary sacrifice scheme with up to 10% employer contribution.
• Financial Support: Access to ethical financial services and home contents insurance via London Credit Union.
• Health & Wellbeing: Health cash plan, virtual GP, physio, gym discounts, cycle to work, eye care vouchers, and more.
• Professional Development: Personal Development Plans, study support, loans, and our Management Academy.
• Recognition & Community: Quarterly staff awards, regular team meetups, and a culture of celebrating success.
• Our EDI Council helps shape an inclusive workplace where every voice matters.
• Extra Goodies: Season ticket loans (interest-free) and support for professional subscriptions.

Deadline: 9am, Monday 30 March 2026
Interview: To be confirmed

Interested?

If you would like to find out more, please click the apply on recruiter's website button. 
You will be directed to our recruitment site to complete your application for this position. 
Once you have landed on our website, please follow the instructions.

Please note: We can only accept applications from candidates with eligibility to currently work in the UK.

Our Commitment to Equality, Diversity & Inclusion

At ISHA, we believe everyone deserves to be treated with fairness, respect, and dignity. We’re proud to reflect the rich diversity of the communities we serve and we expect the same inclusive values from everyone we work with.

No agencies please.

Job title: RWP Employment Keyworker

Reports to: Client Services Manager

Location: Manchester – hybrid working, with a minimum of 2 days a week in the office. 

Salary:                £28,000 - £31,000

Hours:                 37.5 hours

Contract: 2-year fixed term contract

Background

Breaking barriers is delivering a Greater Manchester Combined Authority (GMCA) funded programme to provide employment support to participants in the Refugee Welcome Programme (RWP) across Greater Manchester.

Overall purpose

The main purpose of this role is to support asylum seeking and refugee clients as part of a new statutory contract. You will work closely with the Client Services Manager to support clients to progress into relevant opportunities and signpost to appropriate services.

In summary this role will be responsible for:

· Managing a caseload of clients referred through the programme, supporting RWP clients into employment across GMCA boroughs.

· Supporting the Client Services Manager with data collection and reporting, within Breaking Barriers and across all delivery partners

· Conducting outreach to referral partners’ venues, providing introduction and information about the programme to engage potential participants.

· Managing monthly network meeting for referral partners, taking the lead on providing updates and discussing any emerging issues with referral partners.

· Delivery of in-person group sessions with partner organisations at community locations e.g. hotels

You’ll be a confident communicator, comfortable working with a range of partners and maintaining positive working relationships. Most importantly, you’ll share our commitment to working with marginalised communities and have a genuine passion for improving opportunities for refugees and asylum seekers.

The successful candidate will be experienced in supporting individuals to progress along their employment journey and understand the need to refer for holistic support.  We’re looking for someone who has experience working with people with multiple barriers to employment and building relationships with partners to try to address these. You should understand how to adapt your approach in 1-1 and group situations and be creative in developing and delivering group sessions.

Key responsibilities 

We are a fast-paced charity that prides itself on its flexibility and responsiveness so your responsibilities may change, develop and grow according to the needs and development of our services.

RWP Referral Partner coordination:

· Establish and maintain relationships with RWP referral partners to ensure the project is delivered in a collaborative and client-centred way.

· Establish and coordinate a monthly employment network meeting with referral partners

· Share updates on participant progression, emerging trends and anonymised case studies demonstrating impact

· Conduct outreach to various referral partner locations, introducing the service and engaging potential participants.

· Identify operational challenges and strengthen referral pathways

· Support the Client Services Manager to ensure good practice and quality in delivery.

· Support with project coordination to ensure outcomes. This includes but is not limited to recording and sharing minutes in partner meetings and incorporating data/learning for funder reports.

Client support

· Provide personalised employment support to a caseload of participants from the RWP programme across GMCA, helping them understand the UK labour market, define career goals, and develop employability skills.

· Support clients with all aspects of employment support in-person, in community centres, libraries, and RWP partner offices.

· Connect clients to training, qualifications and sector pathways

· Manage a caseload of clients with varying needs, adjusting frequency and intensity of support based on individual requirements. 

· Design and deliver group-based employability support in-person and remotely

· Liaise with volunteers to source additional expertise and mentoring opportunities for clients.

· Maintain relationships with referral partners from across Greater Manchester to manage client support and support agencies to signpost clients to additional services, including welfare, housing, and mental health support.

Monitoring and Reporting

· Maintain accurate and up-to-date records of client interactions, progress, and outcomes in the CRM system.

· Implement and adhere to monitoring and evaluation processes to track client outcomes and inform service improvements.

· Support data collection across all areas, ensuring accuracy for reports.  

· Contribute to monthly and quarterly reporting, working with the Client Services Manager to highlight areas of challenge and also good practice.

· Contribute and support management by sharing client case studies and stories for reports

Safeguarding

· Identify and escalate safeguarding concerns, making appropriate referrals and ensuring clients receive the support they need.

· Act as a first point of contact for safeguarding concerns during place-based employability sessions with RWP partners. Record and inform management as and when required.

Person specification

Essential:

• Experience providing employability support, careers advice, or guidance to individuals facing barriers to employment.

· Confidence in facilitating network meetings and building partnerships

· Experience supporting clients facing multiple and complex barriers (e.g., language, trauma, housing, mental health.

· Understanding of the refugee and asylum seeker experience and the systemic barriers they face.

· Experience of partnership working in the community or voluntary sector.

· Ability to work collaboratively and proactively with partners

· Excellent interpersonal and communication skills, including the ability to work effectively with clients, colleagues, and partners from diverse backgrounds

· Ability to adapt communication and support style to different needs in both group and 1-1 settings, including low levels of English and varying digital literacy.

· Strong group facilitation and presentation skills, with creativity in designing engaging group-based activities (e.g. employability, ESOL-linked, orientation workshops).

· Knowledge of Greater Manchester employment, education and training landscape.

· Flexibility and willingness to work across multiple community locations in Greater Manchester.

· Experience using a CRM system to maintain client records demonstrating an understanding of data collection and reporting

• Strong administrative and organisational skills

· Ability to manage and prioritise a varied workload, including delivering sessions and providing one-to-one support

• Knowledge of safeguarding principles and experience handling safeguarding concerns appropriately.

· Understanding of Lived Experience of seeking sanctuary or forced migration to the UK.

Desirable:

· Experience supporting data collection and monitoring for projects or services

Additional Information:

• This role will require travel for client support and external stakeholder meetings or events.
• Some evening or weekend work may be required to support clients (TOIL provided)

Breaking Barriers is committed to promoting diversity and inclusion regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion, or belief.

We aim for our workforce to be truly representative of all sections of society and our clients. We celebrate diversity within our workforce and are committed to creating a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background.

We received an accreditation for the Empowered Foundations training with a focus on reproductive health in the workplace. As part of the training, our managers accessed learning on pregnancy loss, fertility, flexible working and eliminating bias. We also have a Menopause and Menstrual Health in the Workplace Policy, to ensure colleagues experiencing symptoms receive the support they need.

As a member of the Disability Confident Scheme, we are committed to offering an accessible recruitment process and guarantee an interview to all disabled applicants who meet the minimum criteria for the role. We are also committed to ongoing workplace adjustments and support for colleagues who need them.

Accessibility of our offices

Our offices have full disabled access on all floors.

· WeWork Office (London): At the main entrance you can use the free access lift and then the main passenger lifts to all the floors. There is one disabled toilet per floor.

· Landmark Office (Birmingham): This building is designed as three specific cores served by a core staircase in each core – on each floor within each of these cores is the provision of male, female, unisex and accessible toilet facilities, with accessible passenger lifts to each floor.

· Clockwork Office (Manchester): TBC

· Spaces Office (Glasgow): 300 Bath Street offers wheelchair accessible lift from entry at street level up to reception and then accessible elevators serve the building overall. SPACES, located on the second floor, is level-entry throughout and has male, female and accessible disabled toilets available for use. 

Location:  Hybrid working - Part London office-based (E14) and part home working. The post holder will work a minimum of one day a week in the office. 

Salary: £31,800 per annum 

Hours: 35 hours per week 

Closing date: Tuesday 31 March 2026 at 10.00am 

Interview date: Wednesday 8 April 2026 on video on Teams and with possible second stage in person on Friday 10 April 2026. 

This is a permanent role. 

Who we are looking for 

Breakthrough T1D is the UK’s leading type 1 diabetes charity, dedicated to funding research, advocating for change, and supporting the T1D community. A year into our exciting rebrand from JDRF to Breakthrough T1D, we’re looking for an enthusiastic Events Fundraiser to help us build on this momentum.

You will take responsibility for the success of the Breakthrough T1D owned events, One Walk and Virtual Challenges as well as assisting on other key mass participation events. You will also build and maintain relationships with supporters and boost donations as well as working with the Senior Active Events Manager to build a successful portfolio of sporting events.

With a passion for events fundraising and relationship building, you may have worked for charities before in similar roles. You will have the ability to manage multiple projects, be skilled at developing and maintaining internal and external working relationships at all levels with an outgoing, confident, friendly, positive and professional personality. 

Experience required 

• You’ll have previous experience of: 

• Working in an events/fundraising based role

• Providing an exceptional level of customer care to donors/supporters

• Working to income targets

• Using a recognised CRM 

• Being part of a team with a varied workload 

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements 

• Flexible working and will consider compressed hours 

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service 

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment 

• Season ticket and cycle loan 

• Pension scheme 

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates 

• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age.