As Southwark Cathedral’s Audience Development Coordinator, your main responsibility will be to monitor visitor numbers and build new audiences. Leading on impact and evaluation, you will develop strategies to attract new visitors, engaging existing audiences, and improve the overall visitor experience.
You will collaborate on projects related to the Cathedral’s marketing, visitor engagement and cultural events programme.
If you have experience in:
- Developing and implementing strategies to attract new audiences
- Collecting and analysing qualitative and quantitative data
- Working within a cultural, commercial or visitor attraction setting
And are:
- Customer focused, passionate about excellent engagement
- Flexible, positive and creative
- Results focused, self-motivator with an entrepreneurial attitude, with an understanding of and enthusiasm for the Cathedral’s overall vision and values, and sympathy with the Christian faith.
Then we would love to hear from you.
Main Duties and Responsibilities
· Develop and implement strategies to attract new audiences and deepen engagement with existing ones through various channels like social media, email, and events.
· Work with the Head of Engagement to improve the visitor experience to encourage repeat visits and positive word-of-mouth
· Work with the Communications Team to create and manage marketing campaigns to promote the Cathedral and its offerings
· Attend Cathedral public events and programming to gather relevant data and audience feedback
· Build creative and engaging forms of visitor feedback that captures qualitative and quantitative data key to the building of an audience-led Engagement programme
· Work with the Engagement team to plan and execute audience-led programming to attract visitors and enhance engagement, such as concerts, lectures, or tours, delivering on the new Engagement Strategy
· Track and analyse key performance indicators (KPIs) to measure the effectiveness of audience development efforts
· Work with other departments, including marketing, fundraising, and education, to achieve the Cathedral’s vision and mission values
· Working with the Head of Engagement, CFO and COO to manage budgets related to audience development activities
· Develop and implement an audience development strategy and an evaluation framework that aligns with the Cathedral's overall goals
· Lead on data and feedback analysis and the building of reports to inform key stakeholders and SLT of Cathedral programming
Closing date: 11.59pm on Wednesday, May 13th
Interviews are planned for Friday, May 29th
Introduction to the Cathedral
Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare’s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all.
The Cathedral’s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It also relies on the valuable financial contribution made by its income generating activities such as its shop, café, conference rooms, corporate events and concerts. It is a very busy place, attracting 200,000 visitors a year to the Cathedral, its churchyard and medieval herb garden. The Cathedral relies on a small but dedicated team to be inclusive and welcoming to all.
Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law.
Southwark Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults. The Cathedral has adopted the Church of England policy statement ‘Promoting a Safer Church (2017)’; Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training.
Registered Charity 
21 - 50
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
To provide strong, visible leadership and strategic oversight of a 40-bed nursing and residential care home specialising in dementia care. The Operations Manager will ensure the delivery of high-quality regulatory compliance, financial sustainability, and continuous service improvement.
Key Responsibilities
1. Leadership & Management
- Provide clear leadership to the administrative and domestic team
- Foster a positive, inclusive, and accountable workplace culture
- Oversee recruitment, retention, and development of staff
- Implement systems and processes to support high quality care and improve operational efficiency
- Ensure effective use of clinical systems and digital services
- Lead on policies and HR processes
2. Strategic Oversight
- Contribute to and implement the organisation’s strategic plan
- Identify growth opportunities and service improvements
- Monitor performance against KPIs and drive continuous improvement
- Lead change management initiatives
3. Quality & Compliance
- Ensure compliance with regulatory standards (e.g. Care Quality Commission requirements)
- Oversee audits, inspections, and action plans
- Maintain high standards of clinical governance and safeguarding
- Ensure robust policies and procedures are in place and followed
4. Operational Management
- Ensure safe staffing levels and effective rota management for the administration and domestic team
- Monitor occupancy levels and admissions processes
- Manage incidents, complaints, and risk effectively
5. Financial Management
- Manage budgets, financial planning and reporting
- Monitor income streams including OCC contracts and self-funding residents.
- Work with accountants and the finance officer to ensure financial stability
- Ensure efficient use of resources without compromising care quality
- Identify opportunities to improve income generation and operational efficiency.
6. Procurement & Resource Management
- Lead procurement strategy for equipment, supplies, and services
- Negotiate contracts and maintain supplier performance
- Ensure value for money and compliance with procurement policies
7. Stakeholder Engagement
- Build strong relationships with families, and external partners
- Liaise with local authorities
- Represent the organisation professionally in all interactions
8. Safeguarding & Risk Management
- Ensure robust safeguarding practices are embedded
- Lead on risk assessments and mitigation strategies
- Promote a culture of safety and transparency
Person Specification
Essential Qualifications & Experience
- Proven experience in a senior management role within health or social care
- Strong knowledge of regulatory frameworks (e.g. Care Quality Commission standards)
- Demonstrable experience in staff leadership and team development
- Experience in financial management and budget control
- Experience in procurement and contract management
Desirable
- Management qualification (e.g. Level 5 Diploma in Leadership for Health & Social Care)
- Experience managing care services
Skills & Competencies
Leadership
- Strong, confident, and empathetic leadership style
- Ability to motivate and inspire teams
Strategic Thinking
- Ability to think long-term and align operations with organisational goals
- Data-driven decision-making
Communication
- Excellent verbal and written communication skills
- Ability to engage effectively with diverse stakeholders
Operational Excellence
- Strong organisational and problem-solving skills
- Ability to manage competing priorities
Financial & Commercial Awareness
- Understanding of budgets, cost control, and financial reporting
- Commercial awareness in procurement and service delivery
Personal Attributes
- Compassionate and values-driven
- Resilient and adaptable
- High integrity and professionalism
Key Performance Indicators (KPIs)
- Regulatory inspection ratings (e.g. Care Quality Commission)
- Occupancy rates
- Staff turnover and retention
- Budget adherence
- Resident and family satisfaction
Working Conditions
- On-site role, with participation in the on-call rota out of hours
Other Requirements
- Enhanced DBS check
- Right to work in the UK
Vale House is a not-for-profit Dementia Care Home specialising in the highly skilled care required for people who have complex needs arising from dementia. Its specialist care is much sought after and is provided in a light bright building which was purpose built in 2012 just outside Oxford, between Littlemore and Sandford-on-Thames. The forty individual en-suite rooms, which are all outward looking, are built around a figure of eight with internal courtyard gardens where residents can walk safely and securely. Founded in 1990 Vale House has one clear purpose: to care for people with dementia however severe or complicated, and to support their families. The quality of the work of Vale House rests on the skill and commitment of the staff who are chosen with care, well taught and then helped to learn further and work closely as a team.
Support for families is a defining characteristic of Vale House, and unusually Vale House has dedicated family support workers, committed to supporting the family and friends of each resident. This commitment contributes greatly to the inclusive friendly environment which so many family and visitors comment on.
Vale House is registered as an independent charity with the Charity Commission and with Companies House and conforms to the standards and procedures required by those two bodies. It is governed by a committed Board of Directors (unpaid) who are also the Trustees of the charity.
Sponsorship: We are unable to offer visa sponsorship for this role.
The client requests no contact from agencies or media sales.
Thank you!
About Us
The West Sussex Parent Carer Forum (WSPCF) is an independent organisation for the parent carers of children and young people aged 0-25 with special educational needs and/or disabilities (SEND). We support parent carers by providing information, signposting, and training that equips them in their lifelong caring role and empowers them to participate in shaping services for their children and young people.
About the job
This is a great opportunity for a proactive and passionate person who is committed to collaborating with education, health and care partners, to strengthen co production and drive service and system change in West Sussex. You will be an excellent, persuasive communicator and have had demonstrable success at partnership working. You will be confident in strategic leadership, skilled at amplifying parent carer voice and knowledgeable and organised in managing a wide brief which includes overseeing delivery. You will lead a dedicated team motivated by improving outcomes for children and young people with SEND and be supported by Amaze who host and provide back-office support to WSPCF. This is a part time, flexible, hybrid role where lived experience really matters.
Our benefits
Some of the benefits of working for WSPCF, hosted by Amaze • Hybrid working out of WSPCF’s Pulborough office, with some homeworking • + 5% pension, pro-rata 26 days a year, + extra 3 days at Christmas + Public Holidays • Flexible, family and carer-friendly working • Support for staff health and wellbeing including an employee assistance programme • Commitment to learning and development • Access to charity worker discounts scheme • See full benefits policy
Skills and experience required
• Parent carer of a child or young person aged 0-25 years old, living in West Sussex with a special educational need or disability (SEND) • Strong understanding of the SEND landscape, including the needs and experiences of parent carers and children/young people with SEND • Experience of overseeing delivery of multiple projects or workstreams • Experience using monitoring, evaluation and feedback to shape priorities, demonstrate outcomes and assess impact • Experience in strategic leadership • Experience of partnership working with senior leaders across local authorities, health, education, VCSE sectors • Excellent communication and interpersonal skills • Strong organisational skills • Confidence in IT and financial oversight • Commitment to equality, diversity and inclusion, and to empowering parent carers • Ability to lead staff and volunteers, including providing supervision and support • Creative, innovative and reflective approach to problem solving
To support your application, please visit the Amaze website and read: West Sussex Parent Carer Forum Strategic Lead Job Description, Staff benefits policy, Terms and conditions. Please visit the West Sussex Parent Carer Forum website to read more about them.
The closing date for applications is Wednesday 6th May 2026 and the provisional dates for interviews is w/c 18th May 2026. You are warmly encouraged to contact us for an information discussion about the role.
The client requests no contact from agencies or media sales.