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Job Title: Carers Manchester Contact Point Helpline Worker
Responsible to: Carers Manchester Contact Point Co-ordinator
Accountable to: Assistant Head of Operations
Reporting to: Carers Manchester Contact Point Co-ordinator
Salary: £24,900 per annum
Hours: 35 Hours
Location: Hybrid working from home/ Greenfish, Oldham Street, Manchester. Dependant on the service requirements.
Context
At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.
Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.
Our aim is to empower and enhance the lives of people in Greater Manchester. We currently work in five Greater Manchester authorities, Bury, Manchester, Rochdale, Salford and Stockport.
Job Purpose
Carers Manchester Contact Point (CMCP) is the first point of contact for unpaid carers seeking information, advice and support to help them with their caring role.
The service delivers a free confidential helpline for carers Monday to Friday. Helpline opening times are subject to change, based on the needs and requirements of carers using the service.
The aim of this role is to be part of a team providing a comprehensive information, advice and support to carers in Manchester. The post holder will work alongside colleagues from Gaddum and potentially other organisations to be the first contact in a busy service providing advice via a telephone advice line and managing referrals made through digital sources. They will provide information and advice and refer more complex issues to the appropriate agencies delivering the Manchester Carers Pathway.
Key responsibilities
Advice giving
· Answering telephone calls into a central helpline offering support and guidance to unpaid carers in Manchester.
· Provide relevant and meaningful support and information to unpaid carers utilising internal and external resources.
· Inform carers about carers assessments and refer where necessary.
· Inform carers about emergency grants available and refer where necessary.
· Ensure all advice and support given is delivered in a timely manner to suit the needs of carers calling the helpline whilst balancing waiting callers.
Follow-up support
· Refer unpaid carers to local services to access local and culturally appropriate support in their area.
· Refer carers to Adult Social Care for Carers Assessments to discuss and improve their caring situation.
· Signpost carers to relevant services in Manchester suited to their individual need.
· Complete relevant grant applications for carers using the service where needed.
· Use Carers Manchester Contact Point and other reliable and accurate resources to find, interpret and communicate relevant information to carers
· Research and explore options and implications so that carers can make informed decisions.
· Write and maintain detailed case records for all casework completed.
· Collect required data for statistical monitoring and report preparation.
· Complete the required training to comply with quality assurance processes.
This role is subject to an Enhanced DBS Check.
The post-holder will be required to undertake other tasks as reasonably directed by the CMCP Coordinator, which will usually be commensurate with the skills and experience of the post-holder.
All staff are expected to work within all of Gaddum’s policies and procedures as they relate to delivery of the CMCP.
Our vision is for every individual and community we walk alongside to have equitable health, wealth and self.
The client requests no contact from agencies or media sales.
0.5 FTE – 18.75 hours per week (flexible working)
Salary: £30,000-£32,000 FTE depending on experience
Location: Hybrid working with one regular day or half-day per week in Abingdon/Oxfordshire, alongside home working and occasional external meetings
About Quest for Learning
Quest for Learning is an education charity working to close the gap for primary school children in Oxfordshire who are falling behind due to disadvantage.
We work closely with schools to deliver targeted, evidence-led literacy and numeracy programmes that help children build the skills, confidence and foundations they need to thrive. Many of the children we support are growing up in poverty, facing barriers linked to low family literacy, unmet additional needs, unstable home circumstances, or limited access to wider opportunities.
Our programmes are delivered by experienced professional tutors and are built around structured interventions, strong school partnerships and measurable outcomes. On average, pupils supported through our small-group tutoring make around 13 months of progress in just 10 hours of support.
Quest for Learning is entering an important new stage of development. Following a period of organisational growth and strategic transition, we are investing in building a more sustainable and ambitious fundraising function that can deepen our impact and reach more children across Oxfordshire.
This is an opportunity to play a central role in shaping that journey.
Why join us?
This is a rare opportunity to join a small but ambitious charity at a genuinely exciting stage of development.
You’ll have:
- Real ownership and autonomy within your role
- The opportunity to help shape and build a growing fundraising function
- Close working relationships with the CEO and leadership team
- Flexibility and hybrid working arrangements
- The chance to make a direct and measurable difference to children facing disadvantage
- Opportunities for progression as the organisation grows
We are intentionally investing in fundraising and organisational growth, and this role offers the opportunity to help shape a developing fundraising function within an ambitious, evidence-led charity with strong foundations and significant future potential.
We are a collaborative, supportive and purpose-driven team that values initiative, professionalism, creativity and compassion.
Role purpose
We are seeking a proactive, highly organised and motivated fundraiser to lead and grow our trusts and grants fundraising activity.
This role will focus primarily on identifying funding opportunities, developing compelling applications, managing funder relationships and building a strong pipeline of income to support Quest for Learning’s future growth.
The successful candidate will play a key role in helping us develop a more strategic and sustainable fundraising approach. We are looking for someone who can combine strong written communication and attention to detail with initiative, pace and the ability to manage multiple priorities effectively.
This role would suit someone with existing trusts fundraising experience, or someone with highly transferable skills who can learn quickly and thrive in a fast-moving environment.
You will work closely with the CEO, programme staff and trustees, with access to strong impact data, established programmes and a compelling case for support.
Alongside this role, Quest for Learning is also exploring the development of an additional partnerships-focused fundraising role. We are open-minded about how responsibilities are ultimately structured and welcome applications from candidates with a range of backgrounds, experiences and strengths.
Key responsibilities
Trusts and foundations fundraising
- Research and identify prospective trusts, foundations and grant opportunities
- Build and maintain a strong pipeline of funding prospects
- Develop and submit high-quality, tailored funding applications
- Manage multiple applications and deadlines simultaneously
- Produce timely and well-written monitoring reports and evaluations
- Work closely with programme staff to gather impact data, case studies and delivery information
- Maintain accurate records of applications, deadlines and funder communications within Beacon CRM
- Monitor fundraising performance and contribute to pipeline tracking and forecasting
- Support the development of longer-term funding strategies and priorities
Relationship management and stewardship
- Build positive and professional relationships with funders and supporters
- Arrange and attend occasional meetings with funders and partners where appropriate
- Ensure strong stewardship and communication throughout the funding lifecycle
- Support the CEO in managing strategic funding relationships
Organisational Contribution
- Contribute to the ongoing development of Quest for Learning’s fundraising function and systems
- Work collaboratively with colleagues across the organisation
- Represent Quest for Learning professionally and passionately to external audiences
- Contribute ideas and insight to support organisational growth and sustainability
Person specification
We recognise that strong fundraisers do not always come from traditional charity fundraising backgrounds. If you have transferable skills and experience in areas such as bid writing, partnerships, relationship management, education, sales, communications, account management or business development - and are excited by our mission - we would strongly encourage you to apply.
Essential
- Excellent written communication skills with strong attention to detail
- Highly organised, with the ability to manage multiple deadlines and priorities
- Strong research and analytical skills
- Ability to work independently and proactively
- Strong interpersonal and relationship-building skills
- Confidence using databases, spreadsheets and digital systems
- Ability to communicate complex ideas clearly and persuasively
- Commitment to the mission and values of Quest for Learning
- Experience of writing successful funding applications, bids, proposals or other persuasive written content
Desirable
- Experience in trusts and foundations fundraising within the charity sector
- Experience using Beacon CRM or similar fundraising databases
- Understanding of monitoring, evaluation and impact reporting
- Experience within education, children’s services or related sectors
- Knowledge of the Oxfordshire funding landscape
- Experience working within a small charity or growing organisation
What success looks like in this role
Successful performance in this role is likely to include:
- Building and maintaining a strong and active funding pipeline
- Producing a consistent volume of high-quality applications and reports
- Securing significant grant income for the charity
- Developing strong funder relationships and stewardship practices
- Contributing to the growth and professionalisation of Quest for Learning’s fundraising function
- Helping position Quest for Learning for sustainable long-term growth
As Quest for Learning grows, we expect this role to develop too, with opportunities to shape strategy and take on increasing responsibility over time.
Who thrives at Quest for Learning?
People who tend to thrive at Quest for Learning are:
- proactive and solutions-focused
- motivated by meaningful impact
- comfortable working independently while collaborating closely with others
- excited by helping build and improve systems and processes
- adaptable, thoughtful and motivated to grow professionally alongside the organisation
Working arrangements
- 0.5 FTE with flexible working arrangements
- Hybrid role combining home working with one regular day or half-day per week in Abingdon/Oxfordshire
- Occasional travel across Oxfordshire for meetings and events
- Flexible working patterns can be discussed
Benefits
- Flexible and hybrid working
- Pension contribution
- TOIL policy
- Supportive and collaborative working culture
- Professional development opportunities
- Opportunity to help shape a growing fundraising function within an ambitious charity
Application process
To apply, please submit:
- A CV
- A short statement explaining your interest in the role and how your experience meets the person specification
We encourage applications from candidates with both traditional and non-traditional fundraising backgrounds.
For an informal conversation about the role, please contact Chris Higgins, CEO
Closing date: midday, Tuesday 30 June
Interviews: week commencing 6 or 13 July
The client requests no contact from agencies or media sales.
0.5 FTE – 18.75 hours per week (flexible working)
Salary: £30,000-£32,000 FTE depending on experience
Location: Hybrid working with one regular day or half-day per week in Abingdon/Oxfordshire, alongside home working and regular external meetings
About Quest for Learning
Quest for Learning is an education charity working to close the gap for primary school children in Oxfordshire who are falling behind due to disadvantage.
We work closely with schools to deliver targeted, evidence-led literacy and numeracy programmes that help children build the skills, confidence and foundations they need to thrive. Many of the children we support are growing up in poverty, facing barriers linked to low family literacy, unmet additional needs, unstable home circumstances, or limited access to wider opportunities.
Our programmes are delivered by experienced professional tutors and are built around structured interventions, strong school partnerships and measurable outcomes. On average, pupils supported through our small-group tutoring make around 13 months of progress in just 10 hours of support.
Quest for Learning is entering an important new stage of development. Following a period of organisational growth and strategic transition, we are investing in building a stronger and more sustainable fundraising function that can deepen our impact and reach more children across Oxfordshire.
This is an opportunity to help shape that next stage.
Why join us?
This is a rare opportunity to join a small but ambitious charity at an exciting stage of development.
You’ll have:
- Real ownership and autonomy within your role
- The opportunity to help shape and grow a developing fundraising function
- Close working relationships with the CEO and leadership team
- Flexibility and hybrid working arrangements
- The chance to build meaningful partnerships across Oxfordshire
- Opportunities for progression as the organisation grows
We are intentionally investing in fundraising, partnerships and long-term sustainability, and this role offers the opportunity to help build strong relationships and community support around an ambitious, evidence-led charity with significant future potential.
We are a collaborative, supportive and purpose-driven team that values initiative, professionalism, creativity and compassion.
Role purpose
We are seeking an energetic, proactive and relationship-focused fundraiser to help grow Quest for Learning’s community, corporate and partnership fundraising activity.
This role will focus primarily on building relationships and developing opportunities with local businesses, community organisations, schools, supporters and wider networks across Oxfordshire.
We are looking for someone who enjoys meeting people, building partnerships and creating opportunities through strong communication and relationship management. The successful candidate will help raise the profile of Quest for Learning, strengthen supporter engagement and contribute to a more diverse and sustainable income base.
This is a role for someone who is motivated by people, partnerships and meaningful social impact.
Alongside this role, Quest for Learning is also recruiting for a trusts and grants fundraising role. We are open-minded about how responsibilities are ultimately structured and welcome applications from candidates with a range of backgrounds, experiences and strengths.
You will work closely with the CEO, programme staff and trustees, with access to strong impact data, established programmes and a compelling case for support.
Key responsibilities
Community and partnership fundraising
- Build and develop relationships with local businesses, community groups and supporters
- Identify and develop opportunities for corporate partnerships, sponsorship and community fundraising
- Represent Quest for Learning at meetings, networking events and community activities
- Develop and maintain relationships with local organisations including schools, Rotary clubs, WIs, businesses and civic groups
- Support the development of fundraising campaigns, partnership opportunities and supporter initiatives
- Help grow Quest for Learning’s visibility and supporter network across Oxfordshire
- Work with the CEO and trustees to identify and cultivate new opportunities and introductions
Supporter engagement and stewardship
- Build positive and professional relationships with supporters and partners
- Ensure strong communication and stewardship with supporters
- Help supporters and organisations engage meaningfully with Quest for Learning’s mission and impact
- Support the development of compelling fundraising messaging and supporter communications
- Gather and share stories, outcomes and examples of impact with supporters and partners
Organisational contribution
- Contribute to the ongoing development of Quest for Learning’s fundraising function and systems
- Work collaboratively with colleagues across the organisation
- Represent Quest for Learning professionally and passionately to external audiences
- Contribute ideas and insight to support organisational growth and sustainability
- Maintain accurate records of partnerships, communications and activity within Beacon CRM
Person specification
We recognise that strong fundraisers and partnership-builders do not always come from traditional charity fundraising backgrounds. If you have transferable skills and experience in areas such as partnerships, account management, business development, communications, education, customer relationships, sales, marketing or community engagement - and are excited by our mission - we would strongly encourage you to apply.
Essential
- Strong communication and interpersonal skills
- Confidence building relationships with a wide range of people and organisations
- Ability to work independently and proactively
- Highly organised, with the ability to manage multiple priorities
- Strong written communication skills
- Confidence representing an organisation externally
- Ability to communicate complex ideas clearly and persuasively
- Commitment to the mission and values of Quest for Learning
- Experience in relationship-building, partnerships, stakeholder engagement or supporter-facing work
Desirable
- Experience in fundraising, partnerships or business development
- Experience within education, children’s services or related sectors
- Knowledge of the Oxfordshire community or business landscape
- Experience working within a small charity or growing organisation
- Experience supporting events, campaigns or community engagement activity
- Experience using Beacon CRM or similar systems
What success in this role looks like
Successful performance in this role is likely to include:
- Building strong and sustainable community and corporate relationships
- Increasing Quest for Learning’s visibility and supporter engagement
- Developing new partnership and fundraising opportunities
- Growing unrestricted and partnership-based income
- Strengthening supporter stewardship and community presence
- Contributing to the growth and professionalisation of Quest for Learning’s fundraising function
As Quest for Learning grows, we expect this role to develop too, with opportunities to shape strategy and take on increasing responsibility over time.
Who thrives at Quest for Learning
People who tend to thrive at Quest for Learning are:
- proactive and solutions-focused
- motivated by meaningful impact
- comfortable working independently while collaborating closely with others
- excited by helping build and improve systems and processes
- confident building relationships and engaging with people
- adaptable, thoughtful and motivated to grow professionally alongside the organisation
Working arrangements
- 0.5 FTE with flexible working arrangements
- Hybrid role combining home working with one regular day or half-day per week in Abingdon/Oxfordshire
- Regular travel across Oxfordshire for meetings and events
- Flexible working patterns can be discussed
Benefits
- Flexible and hybrid working
- Pension contribution
- TOIL policy
- Supportive and collaborative working culture
- Professional development opportunities
- Opportunity to help shape a growing fundraising function within an ambitious charity
Application process
To apply, please submit:
- your CV
- and a short statement (maximum one page) explaining:
- why you are interested in the role
- and how your skills and experience relate to the role
We encourage applications from candidates with both traditional and non-traditional fundraising backgrounds.
For an informal conversation about the role, please contact Chris Higgins, CEO
Closing date: midday, Tuesday 30 June
Interviews: week commencing 6 or 13 July
The client requests no contact from agencies or media sales.