Head of brand and creative content jobs
Help people remember, celebrate and give in meaningful ways
At Trinity Hospice, we believe in providing compassionate care not only for patients, but also for the families and loved ones around them. For more than 40 years, we’ve supported communities across Blackpool, Fylde and Wyre, offering care, comfort and guidance at some of life’s most difficult times.
We are looking for a thoughtful and dedicated In Memory Officer to join our Fundraising and Communications Team. This is a deeply meaningful role, offering the opportunity to shape how we support people to remember and celebrate those who matter most to them, while helping to generate vital income for our hospice services.
In this role, you will lead the delivery and development of our in-memory fundraising programme, creating compassionate and engaging ways for supporters to honour loved ones. You will take ownership of key initiatives such as Light up a Life and Memory Meadow, while also exploring new opportunities for people to connect, remember and give. Alongside this, you will play a central role in shaping our bereavement communications, ensuring supporters receive thoughtful, timely and sensitive engagement throughout their journey.
This position brings together creativity, organisation and empathy. You will be confident managing multiple projects, using data and insight to inform your work, and delivering high-quality communications across a range of channels. Just as importantly, you will have the emotional intelligence and judgement needed to work in sensitive situations, ensuring every interaction reflects the care and compassion at the heart of Trinity Hospice.
Collaboration is key to success in this role. You will work closely with colleagues across fundraising, communications and clinical teams, as well as building relationships within the local community, including funeral directors and supporters. Together, you will help create a seamless and supportive experience for bereaved families while growing a sustainable and impactful in memory giving programme.
Joining Trinity Hospice means becoming part of a team where your work has real impact. We are committed to helping our people develop and thrive, offering opportunities for learning and a range of wellbeing and staff benefits.
This is more than a fundraising role, it is an opportunity to make a lasting difference. Through your work, you will help people remember loved ones in meaningful ways, while ensuring we can continue to provide compassionate care to those who need us most.
Registered Charity 
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Pop-up Shop Lead will manage all aspects of the Derry Castle Street Pop Up Shop, including leading and supporting volunteers, maximising income generation and ensuring an excellent customer and donor experience.
As this is a newly established pop-up shop, the post holder will play a key role in setting up, developing and embedding the shop within the local community during its first year of operation. This includes building volunteer capacity, developing donation streams, establishing effective shop systems and contributing to the evaluation of the pop-up model to inform future retail development.
The post holder will act as an ambassador for Concern Worldwide, ensuring the shop becomes a welcoming, sustainable and successful community retail space that supports Concern’s mission and raises awareness of its work and campaigns.
This is an exciting time to join the retail team as we establish and grow this new community-focused pop‑up shop.
About us:
We are an international humanitarian organisation that strives for a world free from poverty, fear and oppression. We deliver life-saving and life-changing interventions to the world's poorest and most vulnerable people. From rapid emergency response to innovative development programming, we go to the hardest to reach places to make sure that no-one is left behind. With almost 4,500 staff of more than 50 nationalities, Concern operates in 24 of the world’s poorest countries, helping people to achieve major and long-lasting improvements in their lives.
Retail Development in Northern Ireland
Concern Worldwide operates a growing retail network of seven shops across Northern Ireland, each playing an important role in supporting our work to end extreme poverty. Our portfolio currently includes two specialist bookshops located in Derry and Holywood, alongside five established charity shops in Ballycastle, Newcastle and across Belfast on the Lisburn Road, Antrim Road and Ormeau Road.
While relatively small in scale, our retail operation is ambitious, dynamic and entering an exciting period of development. Over recent years we have strengthened performance, modernised operations and built resilient shop teams supported by dedicated volunteers and staff.
With further shop openings planned and new retail models being explored, including pop up and diversified formats, this is a pivotal moment for retail growth in Northern Ireland. We are expanding not simply in size but in ambition, testing innovative approaches to charity retail while strengthening our presence within local communities.
Joining Concern Retail at this stage offers the opportunity to be part of a developing network where new ideas are welcomed, leadership is visible and individuals can directly shape the future direction of our retail programme.
Benefits
• 25 days’ annual leave, pro-rated for part-time employees.
• Annual leave purchase scheme
• Enhanced maternity leave pay and shared parental leave
• Stakeholder pension
• Season ticket loan
• Cycle scheme
• Life assurance
• Access to Employee Assistance Programme (EAP)
Details of our benefits could be found on our website.
Job Location: Derry
2a Castle Street, Derry, BT48 6HQ
About You:
ESSENTIAL
Experience
- Experience working in a retail or customer facing environment.
- Experience supporting the setup, development or growth of a retail, community or social enterprise initiative.
- Experience organising priorities and working effectively within a fast-paced operational environment.
- Experience supervising or coordinating people within a retail, hospitality, charity or customer-focused environment.
- Experience supporting the day to day running of a shop, store or customer focused operation.
- Experience contributing to sales performance, income generation or achievement of target.
- Demonstrated ability to take initiative and work independently within a busy operational environment.
Applications are welcomed from candidates with experience in retail, hospitality, community projects, social enterprise or other customer focused environments who can demonstrate transferable skills and motivation to succeed in charity retail.
Knowledge and Skills
- Strong interpersonal and communication skills with the ability to engage confidently with colleagues, volunteers, donors and customers.
- Organised and proactive approach with the ability to manage competing priorities.
- Commercial awareness and an understanding of how good retail practice drives income.
- Ability to work in a practical, hands on retail environment while contributing ideas to grow and develop the shop.
- Basic numeracy and literacy skills suitable for retail administration, cash handling and reporting.
- Confidence using IT systems including email and Microsoft Office applications. Training will be provided where required.
- Awareness of social media or willingness to use digital channels to support shop promotion and volunteer engagement.
- Ability to build positive relationships and engage effectively with local communities and stakeholders.
Working Pattern
- Flexible approach to working hours, including weekends and Bank Holidays.
DESIRABLE
Where a high volume of applications is received, preference may be given to candidates who can demonstrate:
- Experience managing or supervising within charity retail or commercial retail.
- Experience opening, developing or growing a retail or community initiative.
- Experience recruiting, managing or supporting volunteers.
To view the full job description, please click on the link below to download the document.
Equality, Diversity, and Inclusion:
Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality.
HOW TO APPLY
To apply for this post, please complete the application by 29th May 2026.
To give yourself the best chance of being shortlisted, please explain under each question how your experience, skills, or achievements demonstrate your suitability. Use clear and specific examples to support your statements.
Concern will shortlist only those candidates who clearly demonstrate that they meet all essential criteria. If a high number of applicants meet the minimum requirements, we will assess and score candidates against the desirable criteria to determine who will be invited to interview. It is therefore important that your application provides detailed evidence of how you meet the role requirements.
Candidates must be legally entitled to work in the UK at the time of application.
Conditions of Appointment:
Pay band: GB3
Annual Salary: £25,907 - £28,786 (4 days pro rata at £20,725.6 - £23,028.8).
New employees will normally start at the beginning of the pay band, with scope for progression over time.
The successful post holder will be required to complete a Basic AccessNI check and sign a criminal records self-declaration form.
It is the nature of this post that weekend working hours may be part of the normal working week.
This appointment is conditional upon the satisfactory completion of a three-month probationary period.
Deadline: 29th May 2026
Please note that Concern reserves the right to close this vacancy early and to interview candidates on a rolling basis due to the urgency of filling this role. Applicants are therefore encouraged to submit their application as soon as possible to avoid missing out.
All candidates who are short-listed for an interview will be notified via email.
Having a criminal record will not necessarily debar you from working with Concern Worldwide. This will depend on the nature of the position, together with the circumstances and background of your offences.
The client requests no contact from agencies or media sales.