Head of communication jobs
Head of Operations
Location: Hybrid – Birmingham (minimum two days per week in the office)
Hours: Full time – 36 hours per week
Salary: £55,082
Help us turn ambition into action
The British Dietetic Association (BDA) is the professional body and trade union for dietitians in the UK, representing more than 12,500 members.
It's an exciting time to join us. We're an ambitious organisation with plans to grow our membership, strengthen the support we provide to members, increase our influence and continue improving how we operate behind the scenes.
To help us deliver those ambitions, we're looking for a Head of Operations who can bring energy, organisation and a real focus on getting things done.
About the role
This is a newly created leadership role, reporting directly to the Chief Operating Officer, with the opportunity to make a visible difference across the BDA.
We're looking for someone who enjoys getting under the skin of how an organisation works: bringing structure to plans, joining up activity across teams, improving processes and making sure decisions and actions don't sit on a list but actually get delivered.
You'll have an important role in strengthening our governance and corporate processes, working with colleagues to ensure Board and committee decisions are followed through, policies and controls remain effective, and the organisation has clear oversight of its priorities and performance.
You'll also help us improve how we use data, digital technology, automation and AI, finding practical ways to simplify how we work and create more capacity for the things that matter most to our members.
This isn't a role for someone who simply wants to maintain existing systems. We're looking for someone who will ask good questions, spot opportunities, bring people together and take ideas from discussion through to delivery.
You'll lead several key functions, including governance and administration, communications, digital, and design and brand, while working across the whole organisation and with our outsourced finance, HR and IT partners.
We'd love to hear from you if you:
- Have strong operational leadership experience and enjoy making organisations work better.
- Can turn strategy and decisions into clear plans, actions and results.
- Have experience of governance, organisational planning and performance.
- Are confident leading people and working across different teams and functions.
- Can identify what's getting in the way of delivery and find practical solutions.
- Are curious about how data, digital technology, automation and AI can improve the way organisations work.
- Can move comfortably between the bigger picture and the practical detail needed to get something over the line.
- Bring energy, judgement and a collaborative approach to change.
You don't need to come from dietetics. Experience within a membership body, professional association, charity or trade union would be useful, but we're particularly interested in what you've achieved, how you work and the difference you could make here.
Why join the BDA?
You'll be joining at a point where there is genuine appetite for change and improvement, with the backing and opportunity to make things happen.
You'll have significant scope to shape a new role, work closely with senior leaders and contribute to the future development of a respected national organisation.
We offer hybrid and flexible working, generous annual leave and pension arrangements, and a supportive working environment with a strong commitment to learning and development.
Interested?
Take a look at the full Job Description and Person Specification for more information about the role and what we're looking for.
Head of Operational Delivery | Lead National STEM Education Programmes | Maternity Cover
EDT is seeking an exceptional Head of Operational Delivery to lead national student and school engagement activities across the UK during an exciting period of transformation. This is a rare opportunity for a strategic and people-focused leader to take ownership of operational delivery, student recruitment, programme performance and team leadership within a respected education charity. As our Head of Operational Delivery, you will play a pivotal role in ensuring thousands of young people access inspiring STEM experiences that improve social mobility and create pathways into future careers.
Why Join EDT?
At EDT, our values drive everything we do:
- Passionate about creating equitable access to STEM careers.
- Dynamic in our response to a changing world.
- Collaborative with industry, educators and communities.
- Respectful of young people's potential and lived experiences.
As Head of Operational Delivery, you'll help shape the experiences of young people across the UK while leading teams that directly contribute to EDT's mission of inspiring the next generation of talent.
What You'll Be Doing
- Lead and develop EDT's Operational Delivery Team, ensuring exceptional programme delivery, student engagement and school recruitment nationwide.
- Oversee performance, capacity planning, budgets, KPIs, reporting and operational effectiveness across multiple programmes.
- Develop and implement student recruitment and engagement strategies that drive growth and impact.
- Work closely with senior leaders to improve efficiency, support programme growth and maximise delivery outcomes.
- Champion safeguarding, quality standards, continuous improvement and outstanding learner experiences.
- Build strong relationships with schools, colleges, universities, funders, volunteers, alumni and partners.
Please refer to the attached Job Description for the full responsibilities and person specification.
Who We're Looking For
- Experienced operational leader with a track record of managing teams, programmes and organisational performance.
- Strong background in education, youth engagement, programme delivery, student support or charity operations.
- Experience managing budgets, KPIs, reporting frameworks and operational planning.
- Strategic thinker with the ability to identify opportunities, solve challenges and drive continuous improvement.
- Passion for supporting young people and creating meaningful educational opportunities.
- Outstanding stakeholder management, leadership and communication skills.
What's In It For You?
- Full-time maternity cover contract from 28 September 2026 to 3 August 2027.
- From £36,000 to £49,000 per annum, depending on skills and experience.
- 30 days annual leave plus bank holidays.
- Up to 10% employer pension contribution.
- Hybrid and flexible working.
- Opportunity to lead national programmes with significant social impact.
Location
- Hybrid working.
- Office base in any of our regional offices - Manchester, Birmingham, Welwyn Garden City, Plymouth or Southampton.
- National remit with occasional travel and overnight stays.
Why This Role Stands Out
- This is more than an operational leadership role.
- As Head of Operational Delivery, you'll influence how young people engage with STEM education across the UK.
- As Head of Operational Delivery, you'll lead national recruitment, engagement and delivery strategies that support thousands of students each year.
- As Head of Operational Delivery, you'll work closely with senior leaders to shape the future direction of an ambitious and growing charity.
- As Head of Operational Delivery, you'll have the opportunity to create lasting impact for young people, schools and communities nationwide.
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Closing Date is currently 28th August 2026. Applicants will be contacted after this date regarding next steps
Our mission is to connect young people with STEM and inspire STEM futures.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Hybrid working - Part London office-based (E14) and part home working. The post holder will work a minimum of one day a week in the office.
Salary: £58,300 per annum
Hours:35 hours per week
Interview date: as we are receiving applications and will be over video on Teams in the first instance
This is a permanent role.
Who we are looking for
Breakthrough T1D is the UK’s leading type 1 diabetes charity, dedicated to funding research, advocating for change, and supporting the T1D community. We are looking for an experienced and dynamic Head of Finance to help us ensure the finance function is fit for purpose so that we can deliver our ambitious 10-year strategy.
Reporting to the Director of Finance & IT, this is a hands-on leadership role with responsibility for the day–to–day management of the finance function, responsible for monthly financial reporting including quarterly reforecasts and co ordinating the annual budget as well as partnering with senior stakeholders across the organisation.You will also lead on the annual accounts and external audit.
Managing a team of 3 (2.2 FTE), you will ensure the organisation continues to deliver robust financial control, insightful charity reporting and effective support to operational teams.
Experience required
You’ll be/have:
- CCAB qualified financial professional (or finalist)
- Experience working for a charity in a senior finance role with fundraised income of £1m or more
- Strong business partnering skills and experience working closely with senior operational leaders.
- Strong financial reporting, controls and systems confidence
- Ability to work both strategically and hands–on
- Familiar with the charity SORP
- Strong people management and leadership skills with the ability to develop and motivate teams
- Excellent accounting, analytical, and communication skills allied with a pragmatic and solution focused approach.
About Breakthrough T1D
Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia.
You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1.
Employee benefits
As an employer we offer:
- Hybrid working arrangements
- Flexible working and will consider compressed hours
- Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service
- Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment
- Season ticket and cycle loan
- Pension scheme
- Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates
- Personalised training to suit your career aspirations and professional development
Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age.
Improving lives today and tomorrow by accelerating life-changing breakthroughs to treat, prevent, and, ultimately, cure T1D and its complications
The client requests no contact from agencies or media sales.
As Head of Initial Training, you will lead a committed training team and play a key role in ensuring that our formation, teaching and equipping enable Evangelists and Pioneers to thrive in a rapidly changing church and mission context. You will bring together theological education, creative teaching, formation and practical mission, ensuring that our training remains both academically robust and deeply rooted in the realities of ministry.
This is a role for someone who is passionate about developing people, confident in leading teams and excited by the possibilities of theological education and digital pedagogy. You will need to be an excellent communicator and teacher, able to inspire others, build strong relationships and lead with both vision and practical focus.
Please see the job pack for the full job description and person specification.
Salary: £47, 467 per annum
Hours: 37.5 hours per week with some weekends and flexibility as required for Training weekends and other relevant requirements.
Pension: Church Army is an auto enrolment pension employer. You will be assessed under pension auto enrolment criteria.
Annual Leave: 25 days, plus Bank Holidays (total 33 days)
Contract:Full-Time, Open Ended
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Application Deadline:9am on Friday 18th September 2026
Interview Date: Thursday 1st October 2026, Sheffield
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To apply, please download and complete a Faith Based Application Form for this post. When you are ready to submit your application, please upload a copy on the Jobs page of our website.
We want everyone everywhere to encounter God’s love and be empowered to transform their communities through faith shared in words and action.

The client requests no contact from agencies or media sales.
Summary of some of the main duties for full details and how to apply visit the website link provided.
•Lead the development and delivery of integrated marketing campaigns across HOME’s full artistic, engagement and membership programme, working collaboratively with internal teams and external partners.
•Collaborate with the Head of Digital to plan and deliver integrated campaigns, ensuring messaging is consistent across digital and physical channels and guided by audience insight.
•Lead the development of campaign messaging and positioning, ensuring clear, consistent and compelling communications tailored to HOME’s target audiences across different artforms and initiatives.
•Partner with the Head of Digital to design and deliver multi-channel marketing campaigns across HOME’s entire programme, ensuring they meet or exceed income targets and contribute to audience growth.
•Work closely with the Head of Digital to apply audience insights and segmentation in campaign planning and creative delivery.
•Lead HOME’s media buying. Plan and manage out-of-home advertising strategies, ensuring creative alignment, timely delivery, precise targeting and budget control.
•Be the lead for HOME Communications, Manage HOME’s relationships with PR agencies and build successful relationships with media partners and influencers.
• Manage freelance marketers and designers – briefing, negotiating and overseeing delivery.
•Collaborate with visiting companies, artists, producers, funders and distributors to maximise shared marketing opportunities and ensure strong promotional presence.
Team: Marketing and Communications
Reports to: Director of Audiences
Responsible for: 3 People
The client requests no contact from agencies or media sales.
Are you someone who thrives on developing new opportunities, building strategic partnerships and turning ideas into meaningful services and support for local communities?
HolidayEntitlement:25 days per year rising to 27 days after 2 years (pro-rata)
West Sussex Mind Values: Excellence, Equitable, Open, Together, Curious, Unstoppable
National Mind Excellence Awards 2025: Winner for Equality & Diversity; Highly Commended for Effective Services
Overview:
West Sussex Mind and Mind in Brighton & Hove are embarking on an exciting programme of growth and expansion into Surrey.
Hosted by West Sussex Mind on behalf of the Mind in Surrey Partnership, the Head of Development and Partnerships, Surrey will lead the establishment, development and growth of the partnership's work across Surrey, identifying and creating opportunities to improve mental health support, tackle stigma and increase access to services for local communities.
The role will involve:
- Developing relationships with Surrey and Sussex ICB, local authorities, VCSE organisations and other key stakeholders.
- Identifying and securing opportunities through grants, commissioning, tenders and partnership development.
- Involving people with lived experience in the development and design of proposals to ensure they meet the needs of local people with mental health challenges.
- Growing our mental health training offer across Surrey, including both paid-for training and community-based awareness initiatives.
- Establishing and supporting a Surrey Steering Group and maintaining excellent partnership working with Mind in Brighton & Hove.
- Leading the development and launch of the programme's profile, relationships and future opportunities.
- Reports on progress and impact to the Steering Group.
We are looking for someone who is motivated, self-sufficient and able to work independently while building strong and lasting relationships across a wide range of organisations and communities.
The successful candidate will have:
- Experience of developing partnerships across health, social care, public sector or voluntary organisations.
- Experience of securing funding, contracts, grants, commissioning opportunities or other sources of income.
- Excellent networking, relationship-building and stakeholder engagement skills.
- Experience of developing and delivering projects, services or programmes.
- Strong written communication skills, including report writing, funding applications or business cases.
- The ability to work independently, manage competing priorities and take initiative.
- A commitment to improving mental health outcomes and reducing inequalities.
Experience of working within Surrey's health and social care landscape and existing local networks would be particularly advantageous.
As this role involves regular travel between multiple locations, you will be required to hold appropriate business-use vehicle insurance to ensure you are fully insured while undertaking work-related travel. Travel expenses covered: We have designated Guildford as your base point. Any travel required beyond the cost of your normal journey from home to this location will be reimbursed in accordance with expenses policy.
Together with those experiencing mental health problems, we will build inclusive and empowering mental health services.
We are looking for a dynamic, technically skilled Head of Evaluation to play a senior role in shaping and delivering Youth Futures’ evidence strategy.
You will lead a team of Evidence and Evaluation Managers and oversee a portfolio of complex evaluations, helping us generate credible, useful evidence about what works to support marginalised young people into good work.
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Reporting to the Deputy Director of Evidence and Evaluation, you will be responsible for ensuring high-quality delivery of a portfolio of complex impact evaluations.
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You will have a sound understanding of youth employment and/or skills and design evidence-generating projects in a complex field that includes partners from national and devolved government, the third sector and employers.
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You will manage a team of Evaluation Managers, supporting their development while delivering projects that inform Youth Futures’ strategic goals.
This is an opportunity to shape some of the most important evidence being generated on youth employment in England. The role suits someone who enjoys combining technical evaluation expertise with leadership, judgement and collaboration, and who wants their work to influence real decisions about how services, funders and policymakers support young people.
We currently operate a hybrid model of two-days per week in the office and three-days from home.
Please download our recruitment pack for more information on this opportunity. To apply, please visit our website.
Due to receiving high volumes of interest in our opportunities, this vacancy may close earlier than the advertised deadline. To ensure your application is considered, please submit it as soon as possible.
We are the national What Works Centre for youth employment, with a specific focus on marginalised young people.



The client requests no contact from agencies or media sales.
Open Up Music exists to open up music to young disabled people. We’re looking for an ambitious Head of Development to build the income and support that will help more young disabled musicians flourish.
We work alongside young disabled musicians to tackle inequality, develop accessible instruments, commission new music and reimagine music education and performance.
Our programmes include the National Open Youth Orchestra, the world’s first disabled-led national youth orchestra; Open Orchestras, the UK’s largest network of accessible school orchestras; and Clarion, a digital musical instrument that can be played using the movement of an eye, head or finger.
About the role
This is an opportunity to shape the next phase of fundraising at a nationally recognised charity with a strong record of turning ambitious ideas into high-impact programmes.
You will join us from a position of strength. We have already secured more than 70% of our contributed income target for the coming academic year, and our Board has committed strategic investment to growing our fundraising capacity.
You will inherit a successful trusts and foundations programme, supportive trustees, established digital and CRM systems, and an organisation-wide commitment to fundraising. You will recruit and lead a small fundraising team, diversify our income and help shape Open Up Music’s future as a member of our Senior Management Team.
Key details
- Salary: £50,000, reviewed annually
- Contract: Permanent
- Hours: Full-time, 35 hours per week
- Location: Bristol, with the option to work from home for up to half of each week
- Annual leave: 28 days plus bank holidays
- Pension: 3% employer contribution
- Other benefits: Professional development opportunities, Employee Assistance Programme and Cycle to Work Scheme
- Reports to: CEO
We understand that people have different circumstances and are open to discussing alternative working arrangements and job-share applications.
What you’ll be working on
- Leading the development and delivery of our fundraising strategy
- Recruiting, managing and developing a small fundraising team
- Protecting and growing income from trusts, foundations and corporate partnerships
- Developing individual giving, major donor fundraising, community fundraising and legacy giving
- Working with our Marketing and Communications team to create effective fundraising campaigns
- Building relationships with supporters, funders, partners and prospective donors
- Leading fundraising budgets, income forecasting, reporting and performance monitoring
- Helping colleagues and trustees play an active role in fundraising and donor stewardship
This job is for you if:
- You have significant fundraising experience and a strong record of securing contributed income
- You can manage and develop a varied fundraising portfolio
- You have led fundraising strategies, campaigns or programmes and turned plans into results
- You build strong, lasting relationships with funders, donors and partners
- You can recruit, support and develop staff and build a positive team culture
- You are confident managing budgets, forecasts, targets and fundraising data
- You can influence and work effectively with senior colleagues and trustees
- You share our commitment to equity, inclusion and ethical fundraising
Experience in music, the arts, education or disability is welcome, but it is not essential. We know that strong candidates may not meet every criterion, and we encourage you to apply if you believe your skills and experience are relevant.
How to apply
Please complete and submit both application forms included in the recruitment pack.
Closing date: Midnight on Tuesday 25 August 2026
Interview date: Monday 7 September 2026, in person in Bristol
We shortlist anonymously using candidates’ answers to our application questions. The panel will not see your name, pronouns, education or employment history until shortlisting has been completed.
We particularly welcome applications from Disabled, Deaf and neurodivergent people, people from the Global Majority, LGBTQIA+ people and people from working-class backgrounds. We offer a Guaranteed Interview Scheme for disabled applicants who meet the essential criteria.
Application materials are available in alternative formats, and we will make reasonable adjustments throughout the recruitment process.
This role is subject to an DBS check.
Opening up music to young disabled musicians
The client requests no contact from agencies or media sales.
Every week, somewhere in England or Wales, a child experiences something they didn't think was possible. For almost 30 years Panathlon Foundation has created opportunities through inclusive sport for disabled and disadvantaged young people. Demand for our work continues to grow and we're looking for an outstanding Head of Fundraising to help us create opportunities for even more young people. This isn't simply about raising money, it's about creating opportunities.
Role Purpose
To lead Panathlon Foundation's fundraising strategy, securing sustainable income through trusts, foundations, corporate partnerships, individual giving, philanthropy, fundraising events and supporter engagement.
Working closely with the Chief Executive, Trustees and Strategic Leads, the Head of Fundraising will develop the relationships, opportunities and fundraising culture that enable Panathlon to reach more disabled and disadvantaged young people through inclusive sport.
Why This Role Exists
Panathlon already benefits from committed funders, valued supporters and an experienced bid writer. This role has been created to take fundraising to the next stage of its development by providing strategic leadership, coordinating fundraising activity across the organisation and building sustainable income for the future.
Key Responsibilities
• Lead and deliver the fundraising strategy.
• Develop income from trusts and foundations.
• Build corporate fundraising relationships that generate sustainable income.
• Grow individual giving and philanthropy.
• Develop community fundraising and fundraising events.
• Lead supporter stewardship.
• Coordinate fundraising activity across the organisation.
• Manage the specialist bid writer and future fundraising resource.
• Report progress to the CEO and Trustees.
Organisation-wide Fundraising
Chief Executive – Strategic relationships, major donors and key introductions.
Head of Fundraising – Fundraising strategy, income generation, stewardship and coordination.
Strategic Leads – Programme partnerships and identifying funding opportunities.
Bid Writer – Funding applications and grant reporting.
Trustees – Advocacy, introductions and fundraising support.
Person Specification
Successful fundraising experience; strategic thinking; relationship building; communication; leadership; planning; collaborative, authentic, resilient and values-driven.
Three-Year Vision
A mature, coordinated fundraising function with diversified income, stronger supporter relationships and the financial resilience to enable Panathlon to reach significantly more disabled and disadvantaged young people.
Apply with your CV and a covering letter.
In your covering letter, please indicate:
Why you want to work for Panathlon Foundation.
Your most significant fundraising achievement.
How you would help grow Panathlon's fundraising over the next three years.
to https://bit.ly/PanathlonHoF
Remote work with occasional on site meetings also possible.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Head of Partnerships will play a key role in managing Inter Mediate's relationships with institutional donors, foundations, governments and philanthropic partners. The postholder will coordinate donor engagement across the organisation, oversee grant management and reporting, identify new funding opportunities and support the development of high-quality funding proposals. S/he also leads on our internal quality assurance, research and reporting processes, line managing the Research and Reporting Officer.
Working closely with the senior leadership, programme teams and finance colleagues, you will help ensure that Inter Mediate maintains strong partnerships with its existing funders while expanding its network of supporters. This is a collaborative, externally-facing role suited to someone with strong relationship management skills, excellent organisational ability and experience of securing and managing funding within the international development, peacebuilding or humanitarian sectors.
With at least 7 years' experience in partnerships, fundraising, business development or grant management in the international development, humanitarian or peacebuilding sectors, you will have demonstrable experience managing relationships with institutional donors, foundations and/or HNWIs, and a track record of successful funding proposals and overseeing donor reporting.
You have excellent written communication skills, strong project management skills, and superb interpersonal and relationship-building skills, with proven ability to work collaboratively across teams.
You will ideally have experience working in conflict-affected or politically sensitive contexts, be well-versed in monitoring, evaluation and learning approaches and have working knowledge of grant management systems or CRM platforms.
You are commited to the values of dialogue, conflict resolution and peacebuilding.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The arts for mental health – peer support delivered creatively
Sound Minds is a user-led charity transforming lives through music, film and art. We are a thriving community bound together by creativity and a shared belief in mutual learning and peer support.
Main purposes of the job:
Sound Minds is recruiting a Head of Operations to join our team in Wandsworth.
The Head of Operations is a member of the senior leadership team at Sound Minds and leads the management and day-to-day operations of a vibrant community premises.
Sound Minds is in a period of review and consolidation, following growth of its programmes and having secured Arts Council England National Portfolio Organisation status. The Head of Operations will further develop and implement robust systems to support this growth and the charity’s future aims.
The role leads on all operational, health and safety, premises, IT, systems, human resources, evaluation, and reporting activity. The Head of Operations manages the delivery of Sound Minds’ Peer Support service and will act as Deputy Designated Safeguarding Lead. They deputise for the CEO as required.
They will assist the CEO on maintaining key relationships with external stakeholders and external communications.
Sound Minds is a creative place, and the Head of Operations will need a passion for organisation and administration.
Salary: £42,833 per annum(pro rata) & 3% contribution to pension
Hours: 28 hours per week
This fixed term contract ends on 16th June 2030 and is renewable depending on funding.
Strong IT skills are essential for this role. You will be required to have a DBS (criminal records check) and satisfactory written references before starting.
The full job description and application pack are available from Sound Minds’ website.
Closing date: 10:00am, Monday 7th September 2026
First interviews: Friday 18th September 2026
The client requests no contact from agencies or media sales.
Are you an experienced operational leader who thrives on making organisations run brilliantly behind the scenes?
Southwark Charities is entering an exciting new chapter. With a £100m property portfolio, a growing grant programme and the development of 64 new almshouses, we're looking for an exceptional Head of Resources to lead the systems and processes that keep our charity strong.
Reporting to the CEO, you'll oversee finance, HR, IT, governance, property compliance, contracts and organisational systems, ensuring the charity operates efficiently, remains compliant and is well positioned for future growth. You'll work in a small, dedicated team while working closely with colleagues to deliver outstanding services for older people across Southwark.
This is a hands-on role for someone who enjoys improving processes, managing change and finding practical solutions. You'll bring experience in operations, finance or corporate services, excellent organisational skills and the confidence to work across multiple disciplines.
If you're looking for a varied senior role where your expertise will have a direct impact on people's lives and the future of a respected historic charity, we'd love to hear from you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Title: Head of Operations
Responsible to: CEO
Hours: 35 hours per week
Salary: £45,000 - £48,000 FT (depending on experience and qualifications)
Based: Willesden, NW10 2JR; Haringey borough (including Hornsey, N8 9LP and Tottenham Hale, N17 9FU) + other locations if required
Contract: Permanent (subject to continuation of funding)
Please Note: Enhanced DBS check will be required
JOB OVERVIEW
Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? Do you want to use your operational management experience to have a tangible impact in the community? This is an exciting opportunity for an experienced team leader looking to take on a meaningful new career challenge to join the Brent Irish Advisory Service (BIAS) as Head of Operations.
The Head of Operations oversees all of BIAS’s projects, managing a small, high-performing team of project coordinators and frontline advice and community-support staff to ensure that we provide the highest-quality service to our clients. You will need to have demonstrable team-management experience, strong people and communication skills, and a willingness to take a hands-on approach to project delivery, along with excellent organisational and strategic abilities to ensure that projects are delivered sustainably, effectively and efficiently.
In 2025, BIAS expanded its successful Brent-based advice service and active ageing clubs into Haringey borough. The Head of Operations will take the lead on further building and developing the new services in Haringey, ensuring that we replicate our excellent quality of service, strong record of positive outcomes and loyal service-user base.
This is a key role within the BIAS senior leadership team, which will give you the opportunity to have a direct impact on shaping the organisation’s future strategy and direction.
KEY WORK AREAS AND MAIN DUTIES
Staff management
- Manage a team of five project coordinators and five front-line staff to ensure effective delivery and monitoring of BIAS’s core welfare and housing advice, active ageing, volunteering and befriending projects, which support over 900 people per year.
- Manage HR procedures, including employment contracts, probation assessment, leave administration, staff supervision, performance management and exit procedures.
- Conduct recruitment procedures where needed, and supervise the onboarding process for new joiners.
- Oversee training and development needs and budgets.
- Ensure good teamwork and lines of communication between staff, including by chairing regular staff meetings.
- Create a positive working environment in which equity and diversity are promoted and staff can do their best.
Project management
- Project-manage the further development of new advice and active ageing services in Haringey borough.
- Take the lead on promotion and marketing of BIAS’s services, including by representing the charity to partner organisations and at external events.
- Contribute to the organisation and running of regular community and fundraising events.
- Deputise for the Advice Services Manager where needed, supporting the welfare and housing advisers with complex casework, forward planning and client management.
- Support the Active Ageing Coordinators and volunteer teams wherever needed with the day-to-day running of the active ageing clubs.
Quality and service delivery
- Oversee quality-assurance procedures in line with the Advice Quality Standard (AQS), and spearhead biannual renewal of BIAS’s AQS accreditation.
- Oversee running of BIAS’s volunteer project in line with the Investing in Volunteers quality accreditation standards.
- Serve as internal data protection officer, monitoring GDPR compliance, managing risk and responding to any potential data breaches.
- Serve as BIAS safeguarding lead, ensuring that safeguarding policies and training are kept up to date, and that all safeguarding concerns are appropriately addressed.
- Work with the Fundraising and Communications Manager to administer the BIAS website and implement BIAS’s social media strategy.
- Administer BIAS’s IT and client management systems (Microsoft 365, SharePoint, BrightHR, Lamplight CRM), coordinating training, updates and troubleshooting.
Operational leadership
- Advise the CEO on all staffing and service-delivery issues.
- Monitor and report on service delivery, including through monthly advice and volunteer-project reports, quarterly Board reports and regular funder reports.
- Carry out regular reviews of BIAS’s annual business plan, risk register, five-year strategy and internal policies and procedures, providing recommendations to the CEO and Board of Trustees on strategic direction.
- Research and secure funding from grant-making organisations, ensuring BIAS’s future financial sustainability.
- Work closely with the Finance Manager and CEO on budgeting, grant monitoring, cashflow and financial authorisation.
These are the basic duties required of the Head of Operations. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.
Candidates must be eligible to work in the UK. This role will be based in our advice offices and club venues in Willesden and Haringey but there may be some options for flexible working (e.g. one day per week from home). Occasional evening or weekend work may be required.
ABOUT BIAS
BIAS is a local charity which has supported England’s largest Irish community in Brent for almost fifty years. We deliver our support through our welfare and housing advice service, our active ageing clubs, our volunteer project and our befriending scheme. We raise over £2 million in extra income for the most vulnerable and disadvantaged every year and have over 7000 attendances at our club services. BIAS has recently expanded into Haringey borough and has exciting plans to further develop its project scope and geographical reach, supported by sustainable and diversified grant funding, including from Ireland’s Emigrant Support Programme.
HOW TO APPLY
To apply, please submit a CV and cover letter. The deadline for applications is 29th August 2026 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Unifrog’s mission
We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and more than a thousand international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.
Our team is at the heart of our business and it is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying if you have any questions about working at Unifrog, please contact our Recruitment Lead (contact details on our website).
Employer Partnerships at Unifrog
We provide employers in the UK with a unique opportunity to connect with 1.9 million students and thousands of careers leaders and teachers at our partner schools and colleges. Whether employers are looking to improve the diversity of their workforce or want to support disadvantaged students through their corporate social responsibility (CSR) objectives, our tailored partnerships support employers to reach their early careers and DEI goals while also bringing engaging employer content to our audience of students in the UK.
What you’ll do
The Head of Employer Partnerships role is to make sure we achieve our partner growth, resubscription and revenue targets. You’ll be responsible for maintaining and improving sales excellence within the team, and ensuring a sky high resubscription rate. You’ll also establish and develop relationships with partner networks who can help us raise our profile in the early careers space, and secure opportunities to share our data insights with emerging talent and CSR audiences.
Key responsibilities:
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Lead the Employers team to achieve their objectives, including increasing our partner base, the diversity of our employer partners, and hitting revenue and resubscription targets.
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Shadow the Employer Partnerships Managers on demos and check-in calls. Share best practice, give feedback and support the team to perform as best they can.
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Support the Employer Engagement Coordinator and Partnerships Managers with account management processes and look for ways to improve return on investment for partners.
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Work closely with the New Business Lead to build prospecting campaigns and achieve demo targets.
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Conduct performance reviews and support the team with their development goals.
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Be the point person for escalation of issues related to partners at a high risk of being lost/that have expressed a desire to end their partnership with us.
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Establish and develop lasting partnerships with leading networks in the early careers space.
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Be responsible for the sales and partner retention for a small number of employers, with the responsibilities of an Employer Partnerships Manager.
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Lead on in-person and online events, working closely with our Events and Marketing teams to deliver outstanding and impactful experiences for our employer partners, teacher, student and parent audiences.
Working together
You will line manage the Employer Partnerships Managers and Employer Engagement Coordinator. You’ll work closely with the New Business Lead, Data and UK school and colleges teams, and liaise with the Marketing and Events team on the promotion of events and collateral required.
You will report to the Partnerships Director for UK and Employers.
What we’re looking for
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2+ years sales experience.
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Strong leadership skills and line management experience, with the ability to motivate and inspire teams and individuals.
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Proven track record of excellent relationship management.
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A background or interest in Early Careers/Talent or Social Value.
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Strong communication skills - both written and verbal.
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Personable and resilient.
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Innovative and able to implement and execute strategies.
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Proficient in forecasting and data analysis.
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Excellent presentation skills to represent Unifrog at events.
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Active listening and objection handling skills
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Keen attention to detail.
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Strong organisational skills.
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Interest in the education and early careers space.
Benefits
On our jobs page you’ll find a full list of the benefits we offer our team. Here’s a snapshot:
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Mission focussed
Join one of Escape the City’s top 1% employers and help transform careers and destinations in schools.
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Be part of a growing company
Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.
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Grow individually
Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
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Have impact
Influence the company’s direction: we love to promote great ideas, wherever they come from.
Key details
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£52,000 per annum (Grade D) pro rata, plus commission from employer partnerships in your portfolio and performance-related incentives. (OTE £57,000 per annum, pro rata).
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Full-time.
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Fixed-term contract for 15 months.
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Work remotely or in our London or Edinburgh offices.
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28 days paid holiday per year (plus bank holidays).
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Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.
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Start date: 2nd November 2026, though we will be flexible for the right candidates.
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If you require reasonable adjustments, or want to discuss any details about the role before applying, please contact Mhairi (details on our website).
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We can only consider candidates who have the right to work in the UK.
Application process
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Deadline: 10:00am (BST) on Monday 24th August 2026.
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We may need to close applications early if we receive a lot of interest. As long as you’ve already started applying, we’ll give you 48 hours’ notice of the deadline changing - so if you’re thinking of applying, please start an application so we can keep you updated.
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Stage 1: Application form (~1 hour)
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Visit our website to upload your CV and complete the questions below.
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Please note that we do not review CVs at this stage of the application process, so please be as specific as possible about your experience.
i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)
ii. Tell us about a time you had to lead a team to meet a goal - what was your approach? (250 words)
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Stage 2: Phone task (15 minutes)
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Stage 2: Video call interview (1 hour)
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Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions).
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Video call interviews will be held w/c 7th September 2026.
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Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.
Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring
Inclusion and diversity at Unifrog
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How we communicate
Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.
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Embedded EDI
As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.
To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.
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Recruitment processes
To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.
Our client is a national charity dedicated to tackling anti-Muslim hate and supporting those affected by it. Through victim support, research, community engagement and policy influence, they work to challenge Islamophobia and create lasting change. They are now recruiting for an Interim Head of Helpline to oversee the day-to-day delivery of the the charity's anti-Muslim hate crime support helpline, ensuring the service is trauma-informed, victim-centred, and compliant with legal and ethical obligations. This role is initially a 6 month fixed term contract with possibility of extension.
As Interim Head of Helpline, you will manage the daily operations of the hate crime helpline, supervising a small team of a Helpline Advisors and Supervisors, overseeing rota planning and shift scheduling and handling complex case escalation and safeguarding. You will monitor call volume and produce impact reports and will ensure data protection and GDPR compliance. You will also manage critical relationship development with Police, CPS and other statutory agencies and civil society partners
To apply for this role, you must have demonstrable experience of managing support services (not necessarily helplines). You must have knowledge of hate crime, safeguarding, and equality issues, and will have the ability to manage rotas and staff teams effectively. You will be an excellent communicator with strong data management, and report writing skills, and will ideally have an understanding and knowledge of anti-Muslim hatred and Islamophobia.
To apply for this role, please initially submit your CV (in Word format) - cover letters are not required at this stage. Please only apply if you are available immediately or have no more than a 1 month notice period.
The charity & Prospectus are both committed to creating a diverse, inclusive and equitable workplace. We welcome applications from candidates of all backgrounds and particularly encourage applications from individuals with lived experience of the issues affecting the communities the charity serves. Recruitment decisions are made solely on merit, and reasonable adjustments will be provided throughout the recruitment process where needed.


