The Services and Programmes Coordinator is a new fixed-term role, October 2026 to April 2027, created to support Theatres Trust through a period of organisational transition.
The Coordinator will play a central role in coordinating our grants, planning and advice services, ensuring enquiries, statutory consultations and other outward-facing work are managed efficiently and progress through our systems in a timely and accurate manner.
This is a practical, organised role for someone who enjoys bringing order to busy workflows, using systems effectively, and making sure colleagues and our users receive responsive, high-quality administrative support.
Registered Charity 
11 - 20
Thank you!
To act as the organisational lead for St Basils’ feedback processes, ensuring the effective implementation of St Basils’ Comments, Complaints, and Compliments Policy. The postholder will oversee the complaints and feedback processes in their entirety, ensuring complaints are handled promptly, fairly and resolved with well‑evidenced outcomes.
The Complaints Manager will have a thorough understanding of the Housing Ombudsman’s Complaints Handling Code requirements and will be responsible for ensuring compliance with the Code and for producing and submitting the relevant regulatory reporting.
The postholder will implement and lead an organisation‑wide lessons‑learned framework from complaints outcomes, driving change that improves services for thousands of young people, making sure they feel heard and respected.
The client requests no contact from agencies or media sales.