Housing jobs

Project Manager – Building Maintenance & Major Works

We're working exclusively with a well-established, values-driven housing association that owns and manages thousands of homes across the UK. Due to continued investment in its housing stock and building safety programme, they're looking to appoint an experienced Project Manager to deliver a diverse portfolio of major works and building maintenance projects.

This is an excellent opportunity to take ownership of technically challenging projects that genuinely improve residents' homes and communities. You'll lead the delivery of defect-led and reactive major works, oversee specialist building safety projects and work alongside senior stakeholders to ensure projects are delivered safely, efficiently and to the highest standards.

The Role

You'll manage a varied programme of projects, including:

• Building defect and rectification works

• Major maintenance and refurbishment projects

• Balcony replacement programmes

• Structural repair projects

• Building safety improvement works

• Overheating mitigation and "Hot Homes" initiatives

• Other specialist projects across an existing residential portfolio

From initial investigation through to completion, you'll coordinate surveys, manage contractors and consultants, monitor budgets and programmes, mitigate risks and ensure full compliance with current legislation and organisational standards.

You'll also play a key role in resident engagement, providing clear communication throughout the project lifecycle while maintaining accurate project records and audit trails.

What You'll Be Doing

• Deliver complex major works and defect remediation projects from inception through to completion.

• Manage contractors, consultants and specialist suppliers to achieve high-quality outcomes.

• Coordinate technical investigations, surveys and condition assessments.

• Monitor project budgets, programmes, risks and performance.

• Ensure compliance with Building Safety legislation and industry best practice.

• Build positive relationships with residents and internal stakeholders.

• Produce project reports and maintain accurate documentation.

• Drive continuous improvement across project delivery and contractor performance.

About You

We're looking for someone who has:

• Experience delivering major works, building maintenance or refurbishment projects within social housing, housing associations, local authorities or ALMOs.

• A strong understanding of building defects, asset management and building safety.

• Experience managing contractors and consultants on occupied residential properties.

• Excellent project management and stakeholder management skills.

• Knowledge of compliance, health & safety and construction legislation.

• The ability to manage multiple projects while maintaining exceptional attention to detail.

• A customer-focused approach and genuine commitment to improving residents' homes.

Why Apply?

• Join a respected housing provider with a strong social purpose.

• Manage meaningful projects that directly improve residents' lives.

• Hybrid and flexible working.

• Diverse, technically interesting project portfolio.

• Supportive leadership team with genuine opportunities for professional development.

• Excellent benefits package and long-term career progression.

If you're an experienced Project Manager with a background in social housing, major works or building maintenance and you're looking for an opportunity where your work will make a real difference, get in touch on the contacts below.

 | 

Join our dedicated Step Provision team and make a real difference to people rebuilding their lives after hospital discharge or preventing unnecessary admissions. You will provide compassionate, person-centred support to individuals with complex needs, creating tailored support and move-on plans while working closely with healthcare, housing and community partners. In this varied role, you'll manage risk, safeguard clients, maintain accurate records, support housing benefit claims and help deliver a safe, welcoming environment. If you're proactive, resilient, collaborative and passionate about empowering people to achieve independence, we'd love to hear from you.

Main Purpose Of The Job:

Our Step provision service provides two differing support models that offer accommodation-based support and assessment This is for people who are being discharged from the hospital using the discharge to assess model. The Step-Down provision in Oxfordshire is run in partnership between Homeless Oxfordshire and Connection Support. The Step-Up service provides accommodation-based support which acts on a model to prevent people having the need to go into hospital. Working as part of a small dynamic and enthusiastic team to deliver a safe and supportive service to all residents, identifying need and delivering the case management of clients with complex needs working in partnership with other agencies to create holistic, individualized support and move on plans for clients who are temporarily housed due to their health needs.

Main Areas of Responsibility:

• To be part of a team running a new and dynamic service assessing and managing risk for individuals and in the service.
• Ensure the effective delivery of high-quality care, support and housing management according to Homeless Oxfordshire policies and procedures.
• To work in partnership with other agencies to ensure the delivery of holistic wrap around support.
• To work in partnership with Connection Support Step provision and Out of Hospital Team.
• To work with other agencies to provide client centered support & risk management plans for clients with complex needs to identify work towards a suitable move on option within 6 weeks.
• To be a supportive and effective part of the team working as part of a rota including evenings and weekends.
• Report any safeguarding concerns without delay in line with procedures.
• To make and maintain Housing Benefit claims.
• Manage challenging situations in line with procedures and ensure the safety of yourself and others.
• Ensure that IT systems are updated as required and concise record keeping is completed promptly.
• Maintain positive relationships with clients, relatives, carers, professionals, commissioners, contractors and the local community.
• To undertake any other duties that can be reasonably required to meet the operational needs of Homeless Oxfordshire.
• Comply with Homeless Oxfordshire’s policies and procedures.
• Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.
• Contribute to the work of the broader team.

Safeguarding Statement:

Homeless Oxfordshire is committed to safeguarding and promoting the welfare of all adults, children and young people who are at risk of harm and that come into contact with our services. We believe that all adults, children and young people have an equal right to protection from abuse, regardless of their age, race, religion, ability, gender, language, background or sexual identity and consider the wellbeing of the vulnerable adult, child or young person is paramount. As a result, we have a robust safeguarding policy to ensure everyone is treated fairly and a whistleblowing policy to enable people raise any concerns confidentially. We expect everyone (staff, trustees, associates, volunteers and anyone working on behalf of the Company) to share this commitment and read, understand and adhere to this policy and related procedures.

Equal Opportunities:

We employ people on the basis of their abilities. We strive to attract and develop talent that is representative of our residents and all sections of the society, and do not discriminate based on of age, faith, disability, race, gender, sexuality and socio-economic, regional or cultural background. If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.

About Us:

We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!

What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate .

We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.

Project Manager – Building Maintenance & Major Works

We're working exclusively with a well-established, values-driven housing association that owns and manages thousands of homes across the UK. Due to continued investment in its housing stock and building safety programme, they're looking to appoint an experienced Project Manager to deliver a diverse portfolio of major works and building maintenance projects.

This is an excellent opportunity to take ownership of technically challenging projects that genuinely improve residents' homes and communities. You'll lead the delivery of defect-led and reactive major works, oversee specialist building safety projects and work alongside senior stakeholders to ensure projects are delivered safely, efficiently and to the highest standards.

The Role

You'll manage a varied programme of projects, including:

• Building defect and rectification works

• Major maintenance and refurbishment projects

• Balcony replacement programmes

• Structural repair projects

• Building safety improvement works

• Overheating mitigation and "Hot Homes" initiatives

• Other specialist projects across an existing residential portfolio

From initial investigation through to completion, you'll coordinate surveys, manage contractors and consultants, monitor budgets and programmes, mitigate risks and ensure full compliance with current legislation and organisational standards.

You'll also play a key role in resident engagement, providing clear communication throughout the project lifecycle while maintaining accurate project records and audit trails.

What You'll Be Doing

• Deliver complex major works and defect remediation projects from inception through to completion.

• Manage contractors, consultants and specialist suppliers to achieve high-quality outcomes.

• Coordinate technical investigations, surveys and condition assessments.

• Monitor project budgets, programmes, risks and performance.

• Ensure compliance with Building Safety legislation and industry best practice.

• Build positive relationships with residents and internal stakeholders.

• Produce project reports and maintain accurate documentation.

• Drive continuous improvement across project delivery and contractor performance.

About You

We're looking for someone who has:

• Experience delivering major works, building maintenance or refurbishment projects within social housing, housing associations, local authorities or ALMOs.

• A strong understanding of building defects, asset management and building safety.

• Experience managing contractors and consultants on occupied residential properties.

• Excellent project management and stakeholder management skills.

• Knowledge of compliance, health & safety and construction legislation.

• The ability to manage multiple projects while maintaining exceptional attention to detail.

• A customer-focused approach and genuine commitment to improving residents' homes.

Why Apply?

• Join a respected housing provider with a strong social purpose.

• Manage meaningful projects that directly improve residents' lives.

• Hybrid and flexible working.

• Diverse, technically interesting project portfolio.

• Supportive leadership team with genuine opportunities for professional development.

• Excellent benefits package and long-term career progression.

If you're an experienced Project Manager with a background in social housing, major works or building maintenance and you're looking for an opportunity where your work will make a real difference, get in touch on the contacts below.

 | 

A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment.  They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area.

They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further.  The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support.

Responsibilities:

• Lead on rent accounts and be the point of contact for tenants for queries
• Maximise income recovery through intervention
• Follow landlord approved escalation processes and procedures
• Hit personal and team KPI’s and help with the take-up of Universal Credit

Requirements:

• Knowledge of income management and relevant housing legislation
• Understanding of welfare benefits and use of financial records and IT systems
• Strong customer service and working well in a team environment
• Ability to communicate effectively with both internal and external stakeholders

If you are looking for your next role and are experienced in Rental Income Recovery, please apply ASAP.

Salary: £118,750 per annum

Hours: Full time

Contract: Permanent

Benefits:

• 27 days’ annual leave + statutory holidays + three closure days over the Christmas period.
• Flexible working for all staff including working from home/hybrid working, and flexitime/TOIL scheme.
• Attractive family friendly policies.
• Private healthcare cover.
• Season ticket loans.
• Employee awards, and training and development opportunities.

For more information about our benefits please visit our website.

Office location: London based but with extensive travel around England

Please note, the successful candidate will be expected to carry out two days in-person working per week on average which will include attending the office.

An exciting opportunity has arisen at the National Housing Federation (NHF) for an Executive Director of Public Impact. The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around six million people. You can find further information about the NHF on our website.

After years of campaigning, the government's recent Spending Review delivered a transformational package of funding for social housing. It will enable us to deliver the biggest social housebuilding programme since the post-war period and to better protect our existing social homes. It couldn’t be a more exciting time to join our organisation.

Over the coming years we’ll be a key partner in helping the government achieve its housebuilding targets, delivering long-term benefits to residents and communities.

We also have exciting plans to boost the public’s understanding of our sector and ensure that housing associations are seen as an employer of choice.

This is a chance for someone with significant leadership experience, and a real interest in social housing, public affairs and policy to join us and help make those ambitions a reality. You will find great colleagues and a brilliant team, and get the opportunity to work on some of the toughest (and most interesting) social, economic and policy issues in the country.

Quite simply, this role is one of the best jobs in housing! It’s challenging, rewarding and thought provoking, giving you the chance to make a real difference.

If this sounds like you, we would love to hear from you.

Please apply demonstrating the following:

• Significant leadership and management experience as part of senior leadership team.
• In-depth understanding of the political environment and how this impacts on housing.
• Proven track record of developing relationships with government and associated bodies at a senior level.
• Understanding of policy development and how it can be supported by research to influence and change the operating environment for housing associations.
• Experience in developing successful organisational strategies and translating those strategies into actionable plans to deliver results.
• Confident media spokesperson with experience of giving high profile interviews.
• Proven track record of delivering high performance through management, coaching and driving culture change.
• Ability to manage budgets effectively and deliver value for money.
• Ability to work flexibly to meet the requirements of the job role.
• Experience of working in a membership organisation/trade body (desirable).

Further information can be found in the job role profile and recruitment pack linked at the bottom of this page.

Equality, diversity and inclusion

We are proud to be an inclusive workplace and we value the contribution each individual makes to our work. We are champions of diversity and encourage and welcome applications from people with the widest possible range of backgrounds, personal or professional.

Disability confident employer

We are a disability confident employer and if you are a disabled person who meets the skills and experience, we consider essential for the role, we will offer you an interview.

Please note: there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the minimum criteria for the job. In certain recruitment situations such as high-volume of applications, we may be required to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
In these circumstances the NHF will select the disabled candidates who best meet the minimum criteria for the job rather than all of those that meet the minimum criteria, as we would do for non-disabled applicants. This is in line with the Disability Confident guidelines.

We are happy to consider reasonable adjustments to our recruitment process if you have a disability or have a condition that you feel may affect your performance during the recruitment process. Please e-mail the People team with your request or to arrange a time to discuss in more detail.

Our role profile and job advert can also be requested in large print or in accessible format via this email address.

Uploading your CV and cover letter

If you decide to apply for this role, when requested, please upload a version of your CV that does not include any personal details, such as name, gender, age etc. You should also ensure that you do not add your name at the end of the cover letter. This will help us to shortlist candidates for interview based solely on their knowledge, skills and experience.

Please also ensure that your cover letter is no longer than one side of A4 and includes a clear explanation of why you are applying for this role and the skills and experience you would bring.

Right to work in the UK/UK VISA sponsorship

You must have the right to work in the UK and it is important to note that the NHF does not sponsor individuals to work in the UK.

Closing date for applications: 31 August 2026

First interview date: 17 and 18 September 2026

Second interview date: 1 October 2026

Pay: M1 (£36,642 - £40,356 a year based on 44.6 weeks per year which is term time, plus one week for insets and holiday pay. This is split over 12 monthly payments).

The trust is part of the Local Government Pension Scheme that contributes 17.8% as employer pension contributions.

Start Date: Ideally September 2026 (please note our intention is for our outgoing Service Manager to work alongside you for approximately 6 weeks so you feel confident in the role before she departs)

Forest House Education Centre (FHEC) is a hospital school for 13-17-year-old pupils, attached to the Forest House Adolescent Unit, a Tier 4 CAMHS inpatient facility on the Kingsley Green hospital site. The Centre provides education for the patients occupying the Adolescent Unit's sixteen beds, while additionally being the sole educator for eight 'day pupils' who are referred by Hertfordshire County Council through ESMA (the LA's tutorial service for pupils who are out of mainstream education for medical reasons).

The Service Manager at Forest House Education Centre will work closely with Trust leaders to effectively manage the day to day provision of the service.

The candidate’s key role will include liaising with stakeholders to ensure effective communication and collaboration between ESMA, Forest House Adolescent Unit, base schools, pupils and their families and professionals involved in the care and education of our pupils; to ensure the best outcomes for all those at FHEC; attend multi-agency meetings as necessary and work in conjunction with the Trust staff to ensure that all aspects of the SLA (service level agreement) are met.

The candidate will have experience of dealing with pupils with Mental Health issues and have excellent communication skills. Interested parties must have a diplomatic, tactful and creative approach to team working.

Please see job description for more information.

Closing date for applications is 9am on Friday 4th September 2026. Candidates are welcome to call and speak to the Head Teacher and/or arrange to visit the school site. Please use contact details above to make arrangements.

 Applications Close: 9 am on Friday 4th September 2026

 Interviews: Week Commencing Monday 7th September 2026

At Sovereign Network Group (SNG), we're passionate about creating supportive and thriving communities.

We're looking for a Former Customer Accounts Officer to join our Customer Accounts team based from our Greenham office, working hybrid 2 days per week in the office and from home. You may also be required to attend other offices.

This is an excellent opportunity for someone with experience in income recovery, customer accounts, debt management, housing, or financial administration who enjoys delivering outstanding customer service and working in a values-led organisation.

The role

As a Former Customer Accounts Officer, you'll be responsible for the proactive management of former customer accounts, delivering a customer-focused service that recovers debt, returns credits, and identifies opportunities for support where customers may need additional assistance.

Working closely with colleagues across Customer Accounts and local housing teams, you'll help ensure customers are treated fairly while supporting the effective management of former tenant debt.

What you'll be doing

• Managing former customer accounts and outstanding balances.
• Agreeing affordable repayment plans with customers.
• Recovering debts in a professional and timely way.
• Maintaining accurate customer records and account information.
• Working with housing colleagues to identify and manage accounts when tenancies end.
• Tracing former customers where required.
• Supporting debt write-off processes in line with policy.
• Liaising with external debt collection agencies and managing account queries and disputes.
• Ensuring invoices and recovery documents are accurate and issued on time.

What we're looking for

• Experience in customer accounts, debt recovery, income collection, housing, or a similar customer-focused role.
• Strong customer service and communication skills.
• Confidence in negotiating repayment arrangements.
• Knowledge of welfare benefits and housing-related support.
• Good attention to detail and accurate record-keeping skills.
• Strong organisational skills with the ability to manage a varied workload.

Lewisham Parochial & Almshouse Charities is looking for a Clerk to the Trustees: an experienced, independent-minded governance professional to support our board on governance, finance and administration.

We are a small group of four historic charities, amalgamated by Charity Commission scheme in 1990 but with roots reaching back over 400 years in the ancient parish of Lewisham. We run the Lloyd Court almshouse in Ladywell, providing independent housing for older residents, and award small grants across the parish. Our staff team is small — a House Manager and a Premises Manager on site — supported by a board of volunteer trustees.

What you'll do:

• clerk the board and its committees, including agendas, papers, minutes and follow-up;
• maintain the three-year budget and prepare the annual accounts for audit and filing with the Charity Commission;
• keep statutory and operational records, policies and compliance in good order;
• advise trustees on charity law, regulation and good practice;
• and work with the House Manager so trustees stay sighted on day-to-day operations.

What you'll need:

• demonstrable experience of clerking, company secretarial or equivalent governance support to a charity board;
• sound knowledge of charity governance and Charity Commission requirements;
• financial acumen across budgets, management accounts and annual accounts;
• excellent minute taking and clear written English

Experience in the almshouse sector, social housing or sheltered accommodation is desirable, as is familiarity with the Almshouse Association's Standards of Almshouse Management.

This is a contract for services rather than an employed post. You would be engaged as a self-employed individual or through your own company, responsible for your own tax, National Insurance and professional indemnity insurance.

Compliance Manager

£52,862.53 per annum

Histon (Hybrid)

Permanent

Full-Time

Minimum of 1 day per week at Head Office, plus site visits at other sites around Cambridgeshire

About the role:

The right candidate will be a highly motivated person capable of achieving high levels of compliance with legal and regulatory requirements in a housing setting.

You will be responsible for overseeing the full range of asset compliance including fire safety, gas, electric and legionella testing as well as be involved in embedding best practice and risk management.

This role also combines compliance with managing our clients technical contracts; therefore, you will also lead a team in overseeing responsive repairs and a planned programmes, whilst ensuring the safety and satisfaction of their customers at all times.

To be successful in this role, you will need to have:

· Proven track record and experience of contract management and managing areas of housing compliance

· Strong financial, commercial and building safety awareness

· Effective communicator, with robust problem-solving and decision-making skills

· Excellent IT skills of Windows-based IT packages, particularly Excel

· Sound knowledge and experience of housing management and asset databases

What we can offer:

- Employee discount scheme (retail, leisure, gym membership and fitness equipment)

- Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)

- Employee Assistance Programme

- Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning

- Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee.

- Cycle to work scheme (salary sacrifice)

- One day off a year to volunteer for a charity of your choice

- 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service

- Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff)

- Company sick pay

- 58p per mile business mileage allowance

- Refer a friend scheme (£250)

- Contributory pension scheme, which both you and our client contribute to

- Enhanced maternity and paternity leave

- Flexible Working Policy

- Full induction

- Comprehensive free training and development opportunities with paid time off

- Free DBS (for relevant posts)

- Free onsite/nearby parking

- Hybrid Working Policy

- Flexitime scheme

As part of the recruitment process, candidates will be required to complete an online Personality Profiler prior to interview

Closing date: Midnight Sunday 23 August 2026

Interviews: Friday 28 August 2026

Job Purpose: To lead the Oasis Community Housing Domestic Abuse Team in Gateshead; providing accessible, community-based, trauma-informed support for women and girls aged 16 and over experiencing domestic abuse. The service operates from a women’s only space, and provides both one to one and group support interventions, including peer support. The Project Team Leader will hold responsibility for line management of the Service Team, for Safeguarding, Health and Safety, the delivery of holistic support provision to those in receipt of the support service, and monitoring and oversight of the provision. To lead the team in effective and close partnership working with funders and relevant partners and to provide leadership within the service, in line with organisational ethos and values.

Organisation Context:

Oasis Community Housing is a Christian response to homelessness and disadvantage providing housing, support and other specialised services. The support provided aims to develop life skills that will enable people to live successful independent lives.

Oasis Community Housing is part of the Oasis group of charities. The group includes national charities dedicated to education, housing, and campaigning against human trafficking and we work to a common vision of creating communities in which everyone can thrive and reach their God-given potential.

We welcome applicants from all faiths or none, but it is important that all employees understand and sympathise with the Christian vision, ethos and culture of the organisation. However, it will be an occupational requirement that a practising Christian is needed for some specified roles. This will be highlighted in the qualifications section of the job description and will be clearly stated in the job advert.

Oasis Community Housing is an experienced charity, with its Central Office in Gateshead, Tyne and Wear, and projects across the North-East and London.

This role is based in Gateshead.

Duties & Responsibilities:

• To oversee the day to day running of the service, ensuring delivery is at all times in line with the organisational ethos, values, policies and procedures, and the service focuses on the key themes of; Safety and Advocacy, Education and Recovery, Community and Connection.

• To supervise and manage the service staff team, being the first port of call for any staffing issues, including performance appraisals.

• To participate in the recruitment and selection of new service staff.

• To monitor day to day expenditure against the service budget as guided by the budget and Head of Young Person’s Accommodation and Domestic Abuse Service.

• To oversee the holistic (mental, physical, emotional, spiritual) support provision to those being supported across the service, ensuring it is in accordance with the ethos and values of Oasis Community Housing, and ensuring that support provision is personalised to individual needs and all participants have regularly reviewed safety and support plans.

• To engage in multi-disciplinary team (MDT) approaches to support women and their families, including representing women and Oasis Community Housing at MARACs; attending meetings, representing and supporting the views of women being supported, and effectively sharing information with other professionals and partner agencies.

• To oversee the referral process from Gateshead DAT and the Northumbria Victims and Witness Service; ensuring contact is made in accordance with service standards, and appropriate DASH RIC assessments are completed.

• To ensure safeguarding policies and procedures are adhered to in your practices, and the practices of the team, and that concerns are reported appropriately and expediently, both internally, and externally, as needed.

• To hold responsibility for implementing Safeguarding policies and procedures across the service; making day to day safeguarding referrals, on-going case management, and reporting, in conjunction with the relevant Safeguarding Leads.

• To maintain records needed to ensure excellent and consistent support provision, and support the staff team to meet those same standards; maintaining comprehensive case files, using our Inform data system, completing reports (both internal and external) and assisting in the measurement of outcomes.

• To be accountable to senior management for project performance, providing regular reports including performance reports and management reports.

• To support the active participation of those being supported in project design, delivery and evaluation; encouraging involvement, and assisting in recording access and engagement; ensuring all participants have the opportunity to engage in social activities and peer support.

• To lead on the planning and delivery of the Own My Life group work course, structured around the following core themes: Own My Mind, Own My Body, Own My Choices, Own My Relationships, Own My World and Own My Feelings. 

• To ensure confidentiality of personal data held in the care of the organisation and project staff, as specified in the Data Protection Act 1998 (GDPR 2018) and Oasis Community Housing policies and procedures.

• To work in close partnership with colleagues from Gateshead Council and other partner agencies; professionally representing Oasis Community Housing and the individuals we support.

• To receive and respond to complaints in the first instance.

• To support the Head of Young Person’s Accommodation and Domestic Abuse Service in preparing for audits, reviews and inspections as required by partners, funders and stakeholders.

• To attend regular supervision sessions with your line manager.

• To attend relevant training sessions as required by the role / your line manager.

• To undertake any other reasonable duties as required.

• To ensure all working practice and interactions are in line with organisational ethos and values, and the ethos and values are implemented across the service.

To be able to work in any Oasis Community Housing projects as require

Personal Specification/Key Competencies:

Qualifications:

• Relevant Level 3 qualification (Essential) e.g. Domestic Abuse Practitioner Standard (DAPS) Level 3 or OCNLR Level 3 Certificate in Domestic Abuse: Prevention and Early Intervention

Work Experience:

• Experience as Domestic Abuse Support Worker; including needs and risk assessment, delivery of holistic support, health and safety, working closely with partner agencies to provide support (Essential)

• Experience managing staff or volunteers (Essential)

• Experience working in the safeguarding arena (Essential)

• Experience working with women fleeing domestic abuse (Essential)

• Experience in using person centred support plans, and DASF RIC assessments (Essential)

• Experience participating in MDT meetings (Essential)

Skills, Knowledge & Aptitude:

• Excellent organisational skills, including time management and prioritisation (Essential)

• Ability to manage a heavy and varied workload in a demanding and challenging environment (Essential)

• Excellent interpersonal skills, and ability to build cooperative working relationships both within a team / organisation and with other agencies (Essential)

• Proven skills in leading, motivating and empowering staff and volunteers (Desirable)

• Ability to effectively use computer software packages i.e. Microsoft Office (Essential)

• Ability to develop and maintain professional staff/client boundaries and support others to do the same (Essential)

• A mature, professional and flexible approach; excellent personal emotional intelligence and self-awareness, with an ability to work calmly under pressure, to reflect on own practice and accept feedback (Essential)

• Emotionally Resilient (Essential) • Ability to challenge inappropriate behaviour (Essential)

Motivation:

• Be passionate and enthusiastic about supporting individuals, having a heart for people and believing that everyone has the potential to change, given the right support and circumstances (Essential)

• To have perseverance and never give up hope in those who use our services, instilling that hope into their daily lives (Essential)

• Be in sympathy with the Christian ethos and values of the organisation (Essential).

There is an Occupational Requirement for the postholder to be female as per exemptions in The Equality Act 2010 (Schedule 9) 

Contracts Surveyor (Healthy Homes)

East London (Hybrid) |  £50,862 + Excellent Benefits

Goodman Masson are delighted to be partnering with an established and highly respected Housing Association to recruit a Contracts Surveyor/Manager - Healthy Homes.

This is an exciting opportunity to join an organisation with a strong social purpose, delivering high-quality homes for thousands of residents across London. You'll play a key role in ensuring homes remain safe, healthy and compliant while leading the technical delivery of damp & mould remediation and Healthy Homes repairs in line with the latest regulatory requirements, including Awaab's Law.

If you're an experienced Surveyor or Contracts Manager looking to take ownership of an important service that genuinely improves residents' lives, we'd love to hear from you.

The Role

Reporting into the Operations Manager - Responsive Repairs, you'll oversee the technical management and contract performance of Healthy Homes and damp & mould cases from initial diagnosis through to completion.

You'll ensure works are delivered safely, to a high standard and within regulatory timescales, whilst driving contractor performance, customer satisfaction and value for money.

This is a varied role combining technical surveying, contract management, compliance oversight and customer-focused service delivery.

Key Responsibilities

• Manage the end-to-end delivery of Healthy Homes and damp & mould repair cases.
• Ensure cases are investigated and managed in line with Awaab's Law requirements and regulatory timescales.
• Diagnose building defects, identify root causes and specify appropriate remedial works.
• Undertake pre- and post-inspections to ensure quality, compliance and health & safety standards are met.
• Prepare repair specifications and issue works orders within agreed budgets.
• Monitor contractor performance, KPIs and service delivery standards.
• Attend monthly contract performance meetings and drive continuous improvement.
• Maintain accurate records across repairs and asset management systems.
• Provide technical surveying advice to colleagues on responsive repairs and disrepair matters.
• Build strong relationships with contractors, local authorities and internal stakeholders.
• Ensure residents receive excellent communication throughout the lifecycle of repairs.

About You

We're keen to speak with candidates who have experience within social housing, local authority or residential property maintenance environments.

You'll ideally have:

• Experience managing responsive repairs, damp & mould or Healthy Homes programmes.
• Strong building pathology knowledge with the ability to diagnose defects and specify repairs.
• Experience carry