Inclusion jobs
The Organisation
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.
We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with tens of millions of visits every year.
We are now looking for an IT Business Analyst to join us on a full-time basis, working 36 hours per week, for a 12- month fixed-term contract to cover a period of maternity leave.
The Benefits
· £42,631 - £50,000 per annum, depending on experience
· 26 days' annual leave plus public holidays
· Pension scheme (3% employee contribution; up to 10% employer contribution)
· Hybrid/agile working options
· Private medical insurance and healthcare cash plan
· Employee assistance programme and access to mental health first aiders
· Learning and development opportunities
· Cycle to work scheme
· Offices in a beautiful location
This is a distinctive opportunity for an experienced application support professional with 1st and 2nd line expertise to join our purpose-led organisation.
Working with modern platforms, you’ll develop your experience across analysis, delivery and continuous improvement, building confidence, capability and professional depth in a role that offers both challenge and purpose.
What’s more, you’ll get to see the real-world impact of your work across diverse services, from internal operations to visitor-facing systems, all within a collaborative, values-driven environment.
The Role
As an IT Business Analyst, you will bridge the gap between technology and operations by analysing business processes and delivering effective, well-supported digital solutions across our organisation.
Working closely with the Application Support team and operational managers, you will document and analyse key business processes to identify improvement opportunities and support change.
You’ll lead requirements gathering and specification, contribute to IT and enterprise-wide projects, and help design, develop and implement solutions across systems such as CRM, Power Platform, Power BI and SharePoint, ensuring they meet organisational needs.
Additionally, you will:
· Create and maintain policies and governance frameworks for business applications
· Provide ongoing technical support and system enhancements
· Develop, test and implement bespoke solutions, ideally using the Power Platform
· Support end-user testing and training, producing clear and accessible documentation
About You
To be considered as an IT Business Analyst, you will need:
· Experience supporting business applications in a first- and second-line context
· Experience producing business process documentation and identifying improvement opportunities
· Demonstrable experience of effective stakeholder management to understand business objectives and to translate them into functional and technical requirements
· Experience creating comprehensive end-user documentation
· A strong understanding of Agile methodologies
· A strong understanding of managing and analysing large datasets
· Strong knowledge of ERP and CRM systems, Cloud and SAAS architectures, data mapping and integrations
· Good working knowledge of information security and GDPR principles
Other organisations may call this role Business Analyst, BA, Digital Business Analyst, IT Systems Analyst, Applications Business Analyst, Digital Systems Analyst, Business Systems Analyst, or Business Change Analyst.
We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.
So, if you are interested in this unique opportunity as an IT Business Analyst, please apply via the button shown. Successful candidates will be appointed on merit.
We provide free access to London’s beautiful, natural and historic green spaces, to help improve everyone’s quality of life and wellbeing.

The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Independent Domestic & Sexual Violence Adviser (IDSVA) to join the team in Cumbria, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the role:
We are looking for an Independent Domestic & Sexual Violence Advisor (IDSVA) to be based in our Cumbria team.
This is a 37.5 hour post. The aim of this role is to provide initial contact to victims of Domestic and/or Sexual abuse & provide ongoing support to victims and survivors referred to our Independent Sexual Violence service (ISVA).
As an IDSVA you will be:
- Providing a high quality support and advocacy service to victims of domestic and/or sexual abuse.
- Managing a caseload; identifying and assessing risks and needs, providing a tailored crisis intervention service through individual safety planning, advocacy, emotional and practical support.
- Working with other agencies and advocating on behalf of service users in order to help them access services to keep them safe.
- Working within a multi-agency framework consisting of partners as well as MARAC and other local partnerships to offer a coordinated response to domestic abuse.
- Promoting the service and raise awareness of domestic abuse across the support sector.
You will need:
- Experience of working in support and advocacy with victims of domestic and/or sexual abuse is advantageous
- To be able to prioritise work and deal with competing or conflicting demands/needs and interests and promote organisation interests and values.
- To ideally hold a SafeLives IDVA accreditation, relevant degree, vocational qualification or relevant experience of delivering a service and working with domestic and/or sexual abuse victim's/service users in a statutory, voluntary or community work setting.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
As COO, you will strengthen & modernise the charity's organisational foundations, lead our support services, driving digital & operational transformation, improve financial resilience, governance & enable delivery of our People & Culture Strategy.
Reports to: Chief Executive Officer
Direct Reports: Finance Manger, Central Office & Facilities Manager, Data Officer (TBC)
Salary: Competitive - circa £55,000 - £65,000
Location & Flexibility
This is a hybrid role, with regular visits to our Lincolnshire and Nottinghamshire centres to build strong relationships and attend Senior Leadership Team meeting. You may also choose to be based at one of our centres.
What matter most to us is finding the right person (or people). We are very open to part-time, job share, or compressed hours and we welcome conversations about flexible working. Who you are, what you bring and the impact you'll have are more important to us than where or when you work.
About the Role
The prime purpose of the Chief Operating Officer is to strengthen the organisational foundations of Jerry Green Dog Rescue (JGDR) by leading and modernising the charity’s support services, developing scalable and efficient processes across the charity and leading the digital transformation, improving financial and compliance disciplines, and enabling the delivery of the People & Culture Strategy.
This role provides critical senior leadership capacity as the organisation enters a period of significant expansion—growing its income, workforce, and impact. The COO will build the systems, processes and capabilities required for a modern, accountable, data-led, financially resilient, safe, and high- performing organisation.
Working closely and collaboratively with the Chief Executive and wider Senior Leadership Team, the COO will drive operational excellence, champion continuous improvement, and ensure the organisation meets all regulatory and statutory obligations, enabling teams to deliver the charity’s purpose effectively.
The COO will transform the organisational foundations of Jerry Green Dog Rescue by leading and modernising our core support services and our processes. Change management will be core to success in this role in the early years.
What You’ll Be Responsible For
Strategic Leadership & Organisational Transformation
- Play a central role on the Senior Leadership Team, shaping and delivering long-term strategy
- Lead the transformation and modernisation of support services
- Embed a strong business-partnering culture across the organisation
- Design and implement scalable systems to support significant workforce growth
- Reduce reliance on the CEO by strengthening operational leadership capacity
Digital, Data & Systems Transformation
- Lead the charity’s digital transformation, introducing modern systems and automation
- Improve IT capability and digital confidence across teams
- Embed meaningful data, dashboards and management information to support decision-making
- Streamline processes to improve efficiency and eliminate duplication
People, Culture & HR Leadership
- Lead delivery of the People & Culture Strategy
- Embed modern, compliant and inclusive HR practices
- Strengthen capability across recruitment, employee relations, management development, EDI, GDPR and employment law
- Improve leadership and management capability across a diverse, geographically dispersed workforce
Finance, Procurement & Commercial Leadership
- Modernise financial planning, budgeting, forecasting and risk management
- Embed strong financial discipline and business partnering
- Introduce value-for-money, benchmarking and commercial frameworks
- Strengthen procurement, contract management and financial controls
- Provide high-quality financial insight to support operations, fundraising and retail
Compliance, Governance & Assurance
- Strengthen frameworks across health & safety, safeguarding, HR risk and quality
- Lead audit and assurance processes suitable for a growing organisation
- Oversee facilities and estate management with a focus on safety, efficiency and value
Executive Leadership & Line Management
- Provide strategic leadership to the Central Office team
- Redesign support services to align resources with organisational priorities
- Coach, mentor, and develop managers to build a high-performance culture
Who We’re Looking For
You’ll be a values-led, strategic leader with strong operational expertise and a genuine passion for building organisations that work well for people. You’ll be comfortable leading change, strengthening systems and processes, and bringing clarity and confidence during periods of growth.
Experience in the charity sector is welcome but not essential; what matters most is your ability to lead transformation with empathy, rigour and purpose.
Team Manager – Safer Renting
Salary: £38,000 per annum
Contract: Full-time, Permanent
Location: London SE17 / Hybrid working
Are you passionate about housing justice and protecting renters’ rights? Join Cambridge House as a Team Manager in our Safer Renting Team and make a real difference in the lives of private renters.
As part of our dynamic team, you will:
- Lead and inspire a team of tenancy rights caseworkers, ensuring high-quality advice and casework services.
- Support and develop your team, managing performance and well-being to help them thrive.
- Deliver expert tenancy rights advice and advocacy.
- Shape the future of our service, contributing to research, campaigns, and service development initiatives.
We’re looking for someone with strong leadership skills, a commitment to social justice, and experience in housing advice or casework. If you’re ready to empower renters and drive positive change, we’d love to hear from you.
Why join us?
- Competitive salary of £38,000 per annum
- Permanent, full-time role with opportunities for growth
- Be part of a mission-driven organisation making a tangible impact
- Hybrid and Flexible working arrangements
- Join an organisation with a diverse and incredible group of people providing pioneering and high-quality services.
To apply please download the recruitment pack. .Completed applications should be emailed to us and must include your CV ( which should include 2 reference contacts) and a supporting statement outlining your interest and suitabilty for the role . You will also be asked to complete and return our Diversity monitoring form and Criminal Records Declaration form, both of which can be found on our recruitment page. The sucessful applicant will need to undergo a DBS check (enhanced) . Interviews will be held on Saturday 14th February 2026.
The client requests no contact from agencies or media sales.
Young People & Community Host Coordinator
Shape lives, build hope! Create safe homes and empower young people to thrive independently.
Location: Chester, Cheshire
Salary: £24,136 per annum
Closing Date: 01 February, 2026
Employment Type: Permanent
Hours per week: 37.5
About the Role
You’ll play a vital part in delivering our mission: tackling homelessness, widening opportunity and championing fairness. Whatever your specialism, you’ll help create a safe, inclusive and empowering environment where people can thrive and move forward with confidence.
As Young People & Community Host Coordinator, you will lead our innovative Supported Lodgings Service in Cheshire West and Chester to create safe, supportive homes for young people and help them build the skills and confidence to thrive independently.
In this role, you will:
- Champion Young People: Act as the first point of contact for referrals, assess needs and risks, and match young people with trained Community Hosts.
- Build Strong Relationships: Recruit, vet, and train hosts, ensuring placements are safe, stable, and nurturing.
- Drive Positive Outcomes: Support young people to develop independent living skills and access long-term housing solutions.
- Collaborate & Innovate: Work with local authorities, partner agencies, and community stakeholders to promote the service and expand its reach.
- Safeguard & Support: Share responsibility for on-call support and ensure the wellbeing of all involved.
About You
You possess experience working with young people, care leavers, or individuals in crisis. You have strong safeguarding knowledge and risk assessment skills as well as the ability to manage competing priorities and respond effectively in challenging situations. You demonstrate excellent communication and problem-solving skills with a solution-focused mindset, while being committed to equality, diversity, and inclusion.
What You’ll Receive
- Tailored training and development
- Flexible working options where suitable
- 26 days annual leave, rising with service
- Family‑friendly leave policies
- Pension scheme with employer contributions up to 7%
- Employee Assistance Programme with 24/7 GP access
- Discounts across retail, travel, food, fitness and more
- Cash health plan for you and your family
- Death‑in‑service benefit
- Access to legal and practical support
Safer Recruitment
Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.
About Depaul UK
In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.
What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.
As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
A place to drive change
Location: Bradford, Hybrid (2–3 days in the office, with travel as required for meetings/training)
Salary: circa £77,405 per annum, plus essential car user allowance of £1,250
Contract type: Permanent
Hours: 35 per week, Monday – Friday, 9am–5pm
Thousands of families across the country rely on us for safe, affordable and sustainable homes. As we continue to modernise our services and evolve how we work, our technology foundations have never been more important.
It’s this belief – that everyone deserves a place to call home – that drives everything we do. Together, we’re finding new ways to innovate for our customers, strengthen the way we operate, and create a thriving workplace that supports everyone.
If you're looking for a role where you can lead meaningful change, bring big ideas, and shape the future of our digital operations, this is the place to be.
About the role
Lead, transform, and protect our digital future.
We’re searching for a Head of IT Operations & Service Delivery who can seamlessly combine deep technical expertise with strong strategic leadership. You’ll be responsible for ensuring the technology our colleagues and customers depend on is available, secure, resilient and cost-effective—while leading two pivotal functions: Service Operations and Technical Operations.
This role suits someone who thrives in complexity, owns outcomes, and embraces the challenge of stabilising today while architecting tomorrow. Whether you’re resolving a critical incident, strengthening our cyber posture, or driving our cloud migration roadmap, your impact will be felt across the organisation.
Salary
The spot salary for this role is £77,405 per annum for candidates who fully meet the requirements.
If you’re still building some of your skills or experience, you may start at 5% or 10% below spot, with clear progression opportunities and structured support.
About you
- Proven experience leading IT Operations in complex, multi-system environments.
- Strong understanding of security frameworks, threat detection, incident response and operational cyber maturity.
- Experience with IaaS, PaaS, SaaS and hybrid cloud strategies.
- Technical depth across infrastructure, networking and enterprise systems.
- Experience maturing and enforcing release management frameworks aligned to ITIL best practice.
- Strong understanding of infrastructure and application dependencies during releases and changes.
- Excellent communication, relationship-building and influencing skills at senior levels.
- A proactive, forward-thinking approach to risk, service improvement and operational excellence.
A place to build a future
We’ve got big ambitions, and we’re looking for people who want to grow with us. You’ll have the chance to expand your skills, shape your career and thrive in a collaborative, supportive environment.
What you’ll receive:
- 28 days’ holiday, plus bank holidays, birthday leave, and the option to buy more.
- Health & wellbeing support including a cash health plan, online GP, Health MOTs, gym discounts and a volunteering day.
- Financial benefits including car leasing options, salary sacrifice schemes and exclusive discounts.
- Future security with both Defined Contribution and Defined Benefit pension schemes, plus life assurance at three times your salary.
- Family-friendly policies including enhanced parental leave and flexible working.
- Career development through management and leadership training, apprenticeships and more.
This is more than a job—it’s a place where you can make a real difference, be valued and grow your career.
We’re committed to inclusion
We celebrate diversity and strive to create a workplace where everyone feels respected, supported and able to thrive.
If you need reasonable adjustments during the recruitment process, let us know—we’ll make it happen.
Please note: Candidates must have current eligibility to live and work in the UK. Accent does not hold a sponsorship licence.
If you’re looking for a place where you can make a meaningful difference—to society, to our organisation and to your future—apply now.
Recruitment Agencies: We work exclusively with partners on our PSL and do not accept speculative approaches.
You may have experience of the following: Head of IT Operations, IT Operations Manager, Service Delivery Lead, ITIL, Azure Operations, Cloud Migration, Service Management, IT Infrastructure, Enterprise Networking, Cyber Security Operations, Incident Response, Operational Resilience, Disaster Recovery, Business Continuity, P1 Incident Management, Platform Operations, IT Service Desk, Technical Operations, etc.
REF-226 184
We’re seeking a Senior Individual Giving Manager to join our Individual Giving & Legacy team!
At Pancreatic Cancer UK, we’re on an ambitious journey to double our income within five years – and this role is vital to make it happen. You will:
- Drive transformational growth by setting the strategic direction of our Individual Giving programme.
- Lead a high-performing team to deliver ambitious targets across regular giving, cash, in memory, lottery and trading.
- Champion data-driven insight so we can test new approaches and optimise channels.
About You
- You have experience leading a multi-million-pound Individual Giving strategy, and delivering multi-channel regular giving acquisition campaigns
- You’re an experienced and confident team leader and have proven experience in line managing a team.
- You’re analytical and able to interpret data, spot trends, and use insights to shape strategy and stay ahead in a fast-paced fundraising environment.
If this sounds like you – we’d love to hear from you!
About working for us
This is a fast-paced organisation that is committed to making a difference.
Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters.
About us
We are Pancreatic Cancer UK. We go above and beyond for everyone affected by this disease.
Right now, half of people with pancreatic cancer die within three months of diagnosis. Families are left with only hope to hold onto. They need more. So we do more.
We bring more break throughs through research, more change through campaigning and more support through our expert nurses.
We make more noise because people have gone unheard. We are relentless because the disease is ruthless. We care more because people feel forgotten.
Because people with pancreatic cancer need more than hope.
Underpinning this vision are our three values:
- Courage
- Compassion
- Community
We cannot achieve our vision without employing people who are committed to our vision, strategy, and values.
At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported. We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices.
We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector.
Safeguarding
PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards.
Hybrid-working:
Our London office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. We are currently working hybrid with a minimum of 2-3 days in the office. This is an office-based role where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the role.
How to apply
- You can download the Job Description and Person Specification for full details of the role on our website's advert. If you have any questions about this role that we’ve not answered, please get in touch with Ciara Cakebread (contact details are on our website's advert).
- To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews.
- You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
- Please note that interviews will be held on Wednesday 18th February.
No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment.
The client requests no contact from agencies or media sales.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Peer Support Worker to play a pivotal role in our Islington Recovery Cafe.
Sounds great, what will I be doing?
The main purpose of this role is to provide high-quality support and interventions to clients with mental health needs who require early intervention and prevention. The postholder will support clients throughout their time in the service, empowering them with the skills to cope independently, while working in line with organisational values, the ethos of recovery, and principles of co-production. Responsibilities include managing a caseload of clients, delivering group activities and programmes, and clearly communicating the aims, objectives, pathways, and service model to enable clients to fully participate in and co-produce their support. The role also involves helping service users engage effectively with community professionals, developing peer support networks and community-based approaches, monitoring the health, wellbeing, and safety of service users, and contributing to the core work of the service. Accurate and timely administration, referrals, assessments, and service reviews are required, alongside participation in supervision, appraisals, training, and team development activities. Flexibility, initiative, and a collaborative approach are essential to ensure effective service delivery and support for both clients and colleagues.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
The ideal candidate will have lived experience of mental health care pathways, including emergency department attendance, acute admissions, and community mental health services, alongside a solid understanding of the issues affecting individuals with a range of mental health conditions. They will be able to communicate effectively and provide support with dignity and respect, forming and sustaining trusting relationships with service users, carers, peer support workers, and professionals. Strong listening and verbal communication skills are essential to engage appropriately with service users in crisis, colleagues, and external agencies, both in person and over the phone. Knowledge of recovery tools, local mental health and wellbeing support, and the ability to assess needs, risks, and aspirations to provide appropriate signposting are required. The candidate will demonstrate strong prioritisation, time management, and the ability to work dynamically under pressure. Proficiency in IT, including MS Word, Outlook, and internet functions, as well as good literacy and numeracy skills to produce clear written correspondence, is expected. They will have a sound understanding of safeguarding issues and the ability to address them appropriately, work effectively both independently and as part of a team, and support the induction of new peer staff and volunteers. Strong communication, partnership building, and interpersonal skills are essential.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
Job Title: Research Officer – Fundraising Prospect Research
Location: Rhodes House, Central Oxford (hybrid working)
Contract: Fixed-term – 12-month contract (From mid-March 2026)
Hours: Full time – 37.5 hours per week
Salary: £33,000-£35,000
Reports to: Research Manager
We have an exciting, new opportunity for a Research Officer (Fundraising Prospect Research) to join the Rhodes Trust, Oxford. This role is based within the Global Engagement department, focusing on Development and Alumni Engagement, based at Rhodes House.
We are looking for the successful candidate to ideally start with us in Mid-March 2026.
About the Rhodes Trust
The Rhodes Trust is an educational charity which offers Rhodes Scholarships to exceptional students from around the world to come and study at the University of Oxford. Our mission is to build a better world through global fellowship programmes that develop and connect compassionate, innovative, and public-spirited people committed to solving humanity’s challenges. In recent years, we have also partnered with several other remarkable organisations to create the Mandela Rhodes Foundation, Atlantic Institute, Schmidt Science Fellows, RISE and Oxford Next Horizons.
The role
The Research Officer will help provide a high-quality in-house prospect research service to the senior leadership team and the Warden (CEO) of the Trust. The Research Officer will report to the Research Manager, work closely with the major gift team located in the UK, Canada, Australia and the United States, and gain first-hand knowledge and experience working as an in-house prospect research professional for a highly regarded educational charity.
The role will be responsible for;
· Providing a high-quality in-house prospect research service to the Development Team and senior leaders including the Warden (CEO) of the Trust, and Trustees, as required
· Contributing to the proactive identification of potential major donors and partners to the Rhodes Trust including alumni, individuals, foundations and corporates
· Delivering a pipeline of briefing materials for the Warden (CEO) and senior leadership team to support key fundraising and stakeholder meetings, events and overseas travel itineraries as requested
· Assisting with compiling and managing a portfolio of additional research materials and projects, including profiles, network mapping, philanthropy reports, and targeted analysis, as well as country-specific content to support the Trust’s fundraising efforts in different geographies
· Recording and managing prospect and stakeholder data using the Trust’s CRM database (Salesforce)
· Role modelling the Trust’s organisational values of commitment, inclusion, belonging, growth and innovation
· Carrying out any other duties relevant to the role, as requested
· Having a deep commitment to the values, ethos and mission of the Rhodes Trust
Please see the job description for more responsibilities
Essential skills, experience and qualifications:
· Previous experience in an educational Development and / or alumni office – direct experience in prospect research would be a plus
· Reliable and responsible with excellent written communication skills and an emphasis on attention to detail and accuracy
· Ability to use initiative and creatively source information to identify opportunities and map connections
· Ability to keep information confidential and exercise discretion
· Experience of accurate data entry and record maintenance; good working knowledge of a CRM system and competency in creating and running reports from a database
· Excellent IT skills, including experience with Microsoft packages (Word, Excel, PowerPoint & Outlook)
· An interest in the educational sector
Please see the job description for more responsibilities
Benefits of working here
We are a global organisation and we use our deep connections across the world to bring together people of different backgrounds and viewpoints. We encourage our staff to challenge each other’s thinking and generate new ideas.
· 30 days annual leave (pro rata) plus 8 bank holidays
· Competitive pension scheme
· Generous family leave schemes
· Private health insurance
· Employee Assistance Programme
· Personal development opportunities
· Additional benefits, such as free access to the University's gardens, parks, libraries and museums, and University staff discounts in shops across Oxford.
· Cycle to work scheme
· Electric car scheme
If you would like to find out more, please click ‘apply’ to view the full job description and to find the link to apply. Please send us your CV and a covering letter. Please note, this advert will close on 4 February 2026.
If you have any issues with submitting your application, please email the Recruitment team.
The Rhodes Trust is an equal opportunity employer. We warmly welcome applications from talented people of diverse backgrounds and appoint without regard to age, disability, gender, gender identity, gender reassignment, sexual orientation, pregnancy or maternity, parental status, marital or civil partner status, race, colour, ethnic or national origin, nationality, religion or belief.
The client requests no contact from agencies or media sales.
Home-based role within the relevant region, or within reasonable travelling distance to meet the requirements of the post (subject to meeting homeworking assessment requirements, including a minimum broadband speed of 18Mbps and a dedicated space to work from)
A physiotherapy role like no other
Are you a registered physiotherapist seeking a fresh challenge? Are you looking to further develop your leadership capabilities and looking for your next career opportunity? Do you want to use your knowledge, skills and experience to support other physiotherapists, students and support workers?
As a Professional Adviser for the Chartered Society of Physiotherapy (CSP), you can achieve this and more. We have an exciting opportunity to work with members, services and stakeholders in Northern Ireland for someone who wants to broaden their experience, influence decision-making and contribute to shaping the profession.
You will be a UK-resident, have recent or current experience of working within the health system in Northern Ireland, and ideally be based in, or within easy travelling distance of Northern Ireland to meet the requirements of the role and engage in member-facing activity.
This is a totally different role where you will use your professional knowledge, skills and experience, working with the physiotherapy workforce and other stakeholders across the UK to improve and transform practice and service delivery. You will have a specific focus on strengthening our professional activities within Northern Ireland. You will work with colleagues across the CSP to develop resources and approaches that will facilitate and empower members to demonstrate the impact and value of physiotherapy to the populations they serve.
This role has both national and regional responsibilities. You will play a key role in the progression and delivery of innovative national projects and lead specific areas of work related to our strategic objectives, with an emphasis on activities from a Northern Irish perspective. In collaboration with national stakeholders, you will play an active role in identifying and influencing developing policy, looking for opportunities to enhance service provision and improve patient outcomes and experience through better provision of physiotherapy.
The CSP has a network of regional and country teams across the UK to support our members wherever they live, work or study. You will join a country multi-disciplinary team with CSP colleagues from policy, communications and the trade union to develop robust networks and engage members. This role therefore requires excellent communication, influencing and networking skills to enable members to understand, evidence and articulate the value and impact of physiotherapy to influence local decision-making.
It doesn’t stop there. You will be part of a team of professional advisers who provide peer support and a professional advice service to CSP members. There are numerous development opportunities to work as part of other corporate teams, giving you access to a range of experiences such as lobbying government, influencing press and media coverage and working with local physiotherapy services to shape commissioning strategies and decisions.
The CSP provides a supportive culture for your own learning, with opportunities for you to stretch yourself and test out different ways of working. The CSP is committed to promoting equity, inclusion and belonging within both the CSP and the profession more widely. It is important that our professional advisers represent the diversity of our members and the populations we serve.
If you are looking for an exceptionally rewarding and challenging role, would enjoy working in a team environment and seeing the difference your input makes to the profession across the UK, this role is for you.
We are open to discussing potential secondment arrangements for this role, subject to agreement.
Working arrangements
Flexible working
We currently have employees working part-time, job share, compressed hours, adjusted start and finish times, and other non-standard working patterns. We are open to considering alternative arrangements and would welcome discussion with successful candidates about any specific flexibility they may require, subject to organisational needs.
Why work for the Chartered Society of Physiotherapy?
The Chartered Society of Physiotherapy (CSP) is the professional, educational and trade union body for the UK's 67,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.
At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to deliver the best possible outcomes for our members. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members.
Closing date: 10am, 5 February 2026.
Shortlisting outcome: W/C 16 February 2026.
Interview date: 26 February 2026 (virtual).
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.
Job DescriptionWe’re looking for an HR Advisor to join our HR Business Partnering team and make a real difference in a mission-led organisation. In this role, you’ll support the delivery of a professional, high-quality HR service to the Caring Services directorate, working closely with HR Business Partners to help managers and teams navigate a wide range of people matters.
You’ll provide trusted, practical advice to managers and employees on the full spectrum of HR and employee relations issues, underpinned by sound employment law knowledge and best practice. From managing absence and performance issues to supporting formal ER processes, you’ll play a key role in enabling managers to act confidently, fairly and consistently.
This role offers a collaborative environment with strong support from your Business Partnering colleagues, while also providing significant flexibility and autonomy in managing your daily responsibilities.
Your Impact:
Working in partnership with HR colleagues to deliver a responsive, high-quality HR service aligned to regional needs and wider organisational objectives.
Providing professional advice and hands-on support to managers on misconduct, capability, absence and performance matters, including acting as the HR representative at disciplinary and performance meetings.
Proactively managing short- and long-term sickness absence cases, liaising with Occupational Health and supporting managers to take appropriate action.
Preparing and analysing HR management information and reports to support senior leaders in identifying trends and developing effective action plans.
Working closely with Payroll and HR Services to resolve queries within agreed timescales and ensure a smooth employee experience
Supporting local recruitment activity, HR workshops, and project work as required.
Key Criteria:
Solid experience in a generalist HR role, providing advice to managers on best-practice HR approaches, including change management.
Recent experience working in a fast-paced, multi-site organisation.
Strong communication and interpersonal skills, with the confidence to handle sensitive and complex employee relations situations professionally and tactfully.
Excellent organisational and time-management skills, with the ability to manage competing priorities and work autonomously.
Good working knowledge of current employment legislation and its practical application.
Experience working with trade unions is desirable.
Experience within healthcare, social care or the charity sector is an advantage, but not essential.
CIPD qualification (or working towards one) or equivalent practical experience.
Please see the full job description .
Additional InformationApplication & Interview Process
As part of your online application, you will be asked for a CV and complementary details. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
Close date for applications: 8 Feb 2026. We encourage you to apply early as we may close the application process sooner, once we receive enough qualifying applications.
Salary: £30,000-35,000 per annum, depending on experience
Contract: Permanent, 35 hours per week
Based: Home-based in Wales and the Southwest with regular travel to our Wales Hospice and Tiverton offices.
Benefits you’ll LOVE:
Flexible working. We’re happy to discuss flexible working at the interview stage.
25 days annual leave (exclusive of Bank Holidays)
Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
Loan schemes for bikes; computers and season tickets
Continuous professional development opportunities.
Industry-leading training programmes
Wellbeing and Employee Assistance Programmes
Enhanced bereavement, family friendly and sickness benefits
Access to Blue Light Card membership
Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]
Full Time – 35 hour per week
Salary: £34,000 to £36,000 depending on skills and experience
Fixed Term Contract until March 2031
Location: Beechcroft House, Vicarage Lane, Curdridge, Hampshire, SO32 2DP
Hampshire & Isle of Wight Wildlife Trust is shaping a wilder future for our counties – protecting special places, restoring habitats and inspiring people to act for nature. As part of the UK’s fastest-growing movement for nature’s recovery, we lead with passion, integrity and bold thinking. Join a team where your work has purpose, your ideas matter, and you can help create lasting change for wildlife and people.
We are seeking a Test & Itchen Programme Manager to join our cause.
The Programme Manager will focus on delivery of the Test & Itchen Recovery Plan; a new strategic pilot hosted by the Test & Itchen Catchment Partnership. Working closely with co-hosts, the Wessex Rivers Trust, this role will support coordination and reporting to a new TICP Strategic Leadership Group and tracking of delivery against the TICP’s Catchment Plans. This role is a critical link between HIWWT, the Catchment Partnership and Southern Water over the AMP 8 period 2025 to 2030, aiming to support Integrated Catchment management between Southern Water and the partnership with a focus on project development. The project has the following key functions:
- Project management & reporting for S20 activities, including supervision of contract delivery and reporting against monitoring plans, mitigation packages, and compensation packages on specified catchments.
- To act as programme lead & to supervise the T&I Projects Officer in enabling the collation and coordination of work between Southern Water and the Catchment Hosts/Catchment Partnership and the creation of a shared priority project pipeline plan.
- To support and help coordinate ongoing partnership projects running with Southern Water and the Catchment Hosts/Catchment Partnership/HIWWT.
About you:
- You’re an experienced and proactive environmental leader with a strong understanding of river catchments, their ecology, and the challenges facing lowland river systems. Confident in managing people, projects, and partnerships, you combine technical expertise with strategic oversight to deliver complex, high-impact programmes.
- You’re adept at building trust and collaboration across diverse stakeholders – from water companies and regulators to landowners and local communities – ensuring shared goals are turned into tangible outcomes for nature. Skilled in planning, coordination, and performance management, you balance attention to detail with a clear vision for long-term environmental recovery.
- With a passion for wildlife and a commitment to the Wilder 2030 vision, you bring leadership, professionalism, and drive to restore the Test and Itchen and help create a wilder, more resilient Hampshire.
Wild About Inclusion!
As an inclusive employer we recognise that our workforce needs to better reflect the communities in which we live and work. We encourage applications from all sections of the community, particularly those underrepresented within our sector, including people from black, Asian, minority Ethnic backgrounds and people with disabilities. We are committed to creating a Movement that recognises and truly values individual differences and identities.
Disability Confident. We are proudly a Disability Confident Committed employer. The scheme is helping us recruit and retain great people to meet our workforce needs. As a member of the scheme, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview.
To be considered for an interview under the Disability Confident Scheme you must:
- Identify as being disabled which under the Equality Act 2010 means a physical or mental impairment which has a substantial*, long term** adverse effect on your ability to carry out normal day to day activities; or a long-term health condition; and;
(*Substantial is more than minor or trivial **Long-term means 12 months or more)
- Set out how you meet all the minimum qualifying criteria set out in the person specification for the post at the application and testing stages. This is a requirement for all candidates, not just those applying under the scheme.
We offer a wide range of benefits including a competitive salary, generous annual leave allowance, a contributory pension scheme, life assurance, learning and development support, 24-hour access to our employee assistance programme, discounted staff travel with our corporate partners Wightlink (subject to T&Cs), free parking at our sites and more.
Closing date: 15 February 2026
Interviews: To be confirmed
To apply for the role, please click on the 'Apply Now' button at the top of the page. In the ‘supporting information’ section, you’ll need to demonstrate, with detailed examples, how you meet the job requirements using the Job Description and Person Specification below. Please note that we may occasionally close vacancies early when we have received enough applications that meet the required criteria.
Please do not use artificial intelligence tools to assist you to complete the application form. We may not accept applications that have been completed utilising AI tools.
“If I could shout from the rooftops about Spoons, I absolutely would. They have been invaluable in providing us with any and every support we could imagine we’d need. They have given us everything from trauma counselling to lifelong friends to just listening when I’m having a bad day. I can’t thank them enough for being the only service throughout this journey that has not let us down at all. I can’t explain how much of a lifeline it’s been through the first year of my son’s life.” [Parent]
Spoons is a charity dedicated to supporting families through neonatal care. Their sole aim is to facilitate a community where families who have experienced neonatal care, can come together and feel safe in sharing their experiences and supporting one another. Do you want to form part of the team that support families just like this one?
The charity was founded in 2015 by Kirsten Mitchell, after she sought support from other parents she met on the neonatal unit. Spoons evolved from the acronym: Supporting Families of Oldham Neonates and over the past 10 years they have continued to grow and now support thousands of families across Greater Manchester.
With an inspirational history, and exciting future ahead, we are delighted to be partnering with this wonderful charity to find them a Fundraising Manager, someone to lead on income generation at this pivotal time.
The Role
The Fundraising Manager will lead on the delivery of a sustainable and diverse fundraising strategy. The main responsibilities will include:
- Developing and delivering a fundraising strategy and annual income plan.
- Growing sustainable income across all fundraising streams, predominantly Community, Individual Giving and Events.
- Building, nurturing and stewarding supporter relationships.
- Storytelling and communicating impact via social media, digital campaigns, supporter communications and community fundraising materials.
The Person
We are looking for a self-motivated, ambitious individual with a proven track record of delivering income from individual giving and community and events fundraising. The person should also have knowledge of other fundraising income streams. Additionally, you should have an understanding of fundraising regulations, GDPR, and a keenness to keep abreast of fundraising best practice.
Perhaps most importantly, you should be excellent at building relationships with a variety of stakeholders. You must be organised, driven and resilient, and able to multitask effectively in this varied and interesting role. We are also looking for candidates who are creative with the ability to write compelling communications including social content, campaigns and proposals.
This role is a wonderful opportunity to build on previous success and shape the future of fundraising for Spoons to make a real difference to the families this charity supports.
Why Spoons?
Spoons is often described as “a guiding light” and “a lifeline,” and NHS colleagues say that without Spoons, parents’ experiences on neonatal units would be significantly harder.
Joining the small, but mighty, team at Spoons provides a unique opportunity to become part of something incredible, something that will continue to help families across Greater Manchester at a time they need it more than ever. Not only is the team at the Spoons passionate about the work it does, but also puts huge emphasis on creating a positive working culture that supports staff and makes them feel valued in their roles. With a caring, supportive and ever changing working environment you will also receive a generous holiday allowance, a flexible working culture with sensible work-life balance and access to a range of professional development opportunities.
Is ensuring every family in Greater Manchester affected by neonatal care has the compassionate support they need something you feel passionately about? If so, we would love to hear from you.
Please note that this role requires an enhanced DBS. While this position is hybrid, it will require you to be based out of the charity’s offices in Bury at least once a week and will involve travel around the North West region. Due to requirements to travel for this role, you must have a driving license and access to a vehicle.
If this sounds like the type of role and charity that could suit the next phase of your career, then do get in touch. To register your interest please apply here, or for more information contact Charlie, Leanne or Jen at Charity Horizons.
Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Jen or Leanne who will be happy to advise on this.
Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
To lead charity recruitment because we’re the best at supporting individuals and organisations to achieve their ambitions and drive positive change


A place to make a difference
Location: Peterborough, hybrid – 3 days a week onsite with occasional travel to other offices as required.
Salary: £66,003 per annum
Contract Type: Permanent
Hour: 35 hours per week, Monday – Friday between 8am and 6pm
With over 21,000 homes across the country, we’re responsible for supporting thousands of customers and their families.
We’re proud to build positive, long-lasting relationships that go beyond housing. The work we do supports our customers and creates vibrant communities where people of all backgrounds can thrive.
If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, there’s a place for you at Accent.
About the role
We’re looking for a passionate, customer focused leader to head up our Repairs Contact Centre. This service is vital to the wellbeing and safety of our customers, and your work will make a direct difference to how people experience their homes.
As our Head of Customer Contact – Repairs, you’ll lead a dedicated team to deliver great customer and colleague experiences, achieve key performance measures, and drive quality across all repairs interactions. You’ll also help shape future contact channels and play a key role in improving Tenant Satisfaction Measures (TSMs).
What you’ll be doing:
• Leading the repairs contact centre to deliver a consistent, customer centred service
• Managing performance, quality and colleague engagement
• Working closely with contractors and technical teams to improve the end to end customer journey
• Using data and insights to develop reporting and drive service improvements
• Influencing how customers connect with us in the future
• Building on a strong foundation to evolve and elevate the service
Salary
The spot salary for this post is £66,003 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
About you
• CIH qualification or willingness to work towards
• Previous People Management experience, leading and managing a team in a high-volume, challenging, customer-focused, multi-channel contact centre environment
• Familiarity with managing customer expectations across varied contact channels, with an understanding of digital transformation and channel shift opportunities
• Previous experience of developing and coaching a team, managing performance and embedding a positive team culture
• Expertise in contact centre resource planning methods
• Financial and budget awareness, with the ability to monitor resources and manage costs.
• Strong negotiation and communication skills, both verbal and written, with the ability to present to teams and individuals
• Proficiency in ICT and telephony systems relevant to contact centre operations and MS Office packages
• Experience in performance management, dispute resolution, and driving team success through KPIs.
A place to build a future
We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because we believe great work deserves great rewards, here’s what you can look forward to:
• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
We’re Committed to Inclusion
We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.
Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
You may also have experience in the following: Head of Customer Contact, Head of Customer Contact Centre, Head of Repairs Contact Centre, Customer Contact Centre Manager, Head of Customer Services, Director of Customer Contact, Customer Operations Manager, Contact Centre Operations Manager, Head of Customer Operations, Repairs Contact Centre Manager, Customer Experience Manager, Customer Services Operations Manager, Head of Repairs Services, Housing Contact Centre Manager, Customer Service Delivery Manager
REF-226 304
A place to drive change
Location: Bradford, Hybrid (2-3 days in the office with occasional travel to other offices as required).
Salary: £45,749 per annum
Contract Type: Permanent
Hours: 35 hours per week, Monday – Friday 9am to 5pm.
We’re on a journey of transformation. We’re finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. We’re innovating for our customers and to create a thriving workspace that supports everyone.
We’re a team of passionate, dedicated people, working to drive change for the better. We’re building something special here and we want driven, creative people to join us.
If you’re looking for a career where you can be part of change, share your ideas and help us transform, there’s never been a more exciting time to join us and shape our future.
About the role
We’re looking for an IT Supplier Performance & Contracts Manager to join our team and play a key role in shaping how we work with suppliers, manage our contracts and ensure our technology services continue to meet the needs of colleagues and customers.
You’ll take ownership of a large portfolio of IT contracts, with a combined value of approximately £7.5 million. This is a central role within our IT Directorate, ensuring we get the best value from our suppliers, stay compliant, and plan ahead for the future needs of our organisation.
You’ll be involved in the full end to end contract lifecycle, including:
• Managing and maintaining the IT contract register
• Tracking contract length, value, compliance and renewal timelines
• Act as the IT lead on re procurements and replacements, working closely with our central Procurement team
• Building strong relationships with suppliers and ensuring they meet agreed KPIs and service levels
• Supporting day to day financial management, month-end activities, longer-term forecasting and annual budget planning
• Raising requisitions in Unit4 and ensuring smooth financial processes
• Collaborating with the Service Desk and wider IT teams to understand performance, risks and areas for improvement
• Monitoring technical requirements such as disaster recovery plans and business continuity commitments
• Reporting on supplier performance, financial standing and future pipeline
This is a fantastic opportunity for someone who loves structure, clarity, problem solving and building strong relationships – both internally and externally.
Salary
The spot salary for this post is £45,749 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
About you
- Strong supplier relationship and communication skills.
- Proven experience of managing large portfolios of IT contracts.
- Strong understanding of public procurement processes, supplier selection, and compliance frameworks.
- Excellent communication and relationship-building skills with internal and external stakeholders.
- Understanding of IT services and technologies to assess supplier capabilities.
- Experience in identifying and mitigating supplier related risks.
- Experience of day to day financial control and management of a budget
A place to build a future
We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because we believe great work deserves great rewards, here’s what you can look forward to:
• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
• This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do.
We’re Committed to Inclusion
We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.
Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
You may also have experience in the following: IT Supplier Manager, IT Contracts Manager, IT Supplier & Contracts Manager, Technology Supplier Manager, IT Vendor Manager, IT Commercial Manager, IT Procurement & Contracts Manager, Digital & IT Supplier Manager, Technology Contracts Manager, IT Service Supplier Manager,, Public Sector IT Contracts Manager
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