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Goal-Focused Befriending Coordinator
Organisation: Age UK Westminster
Location: Beethoven Centre, Third Avenue, London W10 4JL, with community and home visits across the City of Westminster
Hours: 21 hours per week (3 days, flexible)
Contract: Permanent
Salary: £27,500 FTE per annum (pro rata)
Benefits: 7% contributory pension, basic health plan and Blue Light Discount Card
About the Role
Age UK Westminster is looking for a compassionate, organised and motivated Goal-Focused Befriending Coordinator to lead our structured befriending service for older residents experiencing loneliness, social isolation and reduced wellbeing.
This is an exciting opportunity to make a meaningful difference by supporting older people to identify personal goals, build confidence, strengthen social connections and improve their overall wellbeing. Using a strengths-based and person-centred approach, you will work alongside residents, volunteers and partner organisations to help people achieve greater independence and community engagement.
The role is based across our office, residents' homes and community settings throughout Westminster and combines direct client support, volunteer coordination, partnership working, safeguarding and service development.
What You'll Be Doing
As the Goal-Focused Befriending Coordinator, you will:
- Manage a caseload of older residents receiving structured, goal-focused befriending support.
- Complete assessments, support plans, reviews and outcome-focused interventions.
- Deliver support through home visits, telephone contact, guided conversations and community-based activities.
- Empower residents to identify goals, overcome barriers and build confidence and independence.
- Support approximately 100 residents each year to reduce loneliness and improve wellbeing.
- Develop and coordinate a monthly Befriending Café to encourage peer support, social connection and community participation.
- Build strong partnerships with Westminster City Council, health services, voluntary organisations and community groups.
- Develop referral pathways that enable residents to access wider support services.
- Recruit, match, support and supervise befriending volunteers.
- Provide volunteers with guidance, regular supervision and ongoing support.
- Maintain accurate case records and monitor outcomes using recognised wellbeing measures, including:
- Warwick-Edinburgh Mental Wellbeing Scale (WEMWBS)
- Life Satisfaction Measures
- Loneliness Scales
- Monitor project outcomes, contribute to funding reports and support continuous service improvement.
- Respond appropriately to safeguarding concerns and promote safe working practices at all times.
- Contribute to maintaining high-quality standards in line with Befriending Quality Mark principles.
About the People You'll Support
Many of the residents accessing our service:
- Experience loneliness and social isolation.
- Live with long-term health conditions or reduced mobility.
- May have memory difficulties or cognitive decline.
- Have experienced bereavement or significant life changes.
- Live with long-term mental health challenges.
- May face poverty, housing issues or limited support networks.
- Can present with complex emotional or safeguarding concerns.
You will provide compassionate, professional and empowering support while helping individuals achieve sustainable improvements in wellbeing and independence.
About You
We're looking for someone who has:
- Experience supporting older people, vulnerable adults or individuals with complex needs.
- Experience delivering wellbeing, community or outcome-focused support services.
- Excellent communication, listening and relationship-building skills.
- Experience using strengths-based, person-centred or motivational approaches.
- Knowledge of safeguarding adults and risk management.
- Experience working in partnership with statutory and voluntary organisations.
- Experience coordinating or supporting volunteers (desirable).
- Good organisational skills with the ability to manage a varied caseload.
- Strong IT, record-keeping and reporting skills.
- A commitment to equality, diversity and inclusion.
- An understanding of community resources that promote independence and social connectedness.
Knowledge of Befriending Quality Mark standards or similar quality frameworks would be an advantage but is not essential.
What We Offer
At Age UK Westminster you'll receive:
- Comprehensive induction and ongoing training.
- Safeguarding and wellbeing training.
- Training in goal-focused and strengths-based practice.
- Regular supervision and management support.
- Opportunities for professional development and partnership networking.
- 7% contributory pension.
- Basic health plan.
- Blue Light Discount Card.
Why Join Us?
This is an opportunity to help transform the lives of older people in Westminster by reducing loneliness, improving wellbeing and supporting people to build lasting social connections and greater independence.
If you're passionate about person-centred support and want to be part of a friendly and dedicated team, we'd love to hear from you.
If you would like to apply for this vacancy, please email your CV with a supporting letter (showing how you meet the personal specification).
Closing date: 31st July 2026 at noon. Applications will be reviewed on a rolling basis, and interviews may be conducted before the closing date. We reserve the right to close the vacancy early should a suitable candidate be appointed.
Are you passionate about peer support, lived experience, and approaches that recognise people's strengths rather than defining them by a diagnosis? Do you believe that those that hear voices or have unusual sensory experiences should have a safe, non-judgemental and supportive environment?
South East London Mind is launching a new Hearing Voices Group in Southwark, offering a welcoming, peer-led space where people can share experiences, connect with others and develop their own understanding of voices and unusual experiences. The group will be delivered in line with the Hearing Voices Network Charter, creating an environment that is validating, trauma-informed and non-pathologising.
We are looking for a Hearing Voices Programme Lead and Facilitator to coordinate and deliver this exciting new programme. You will facilitate a weekly group, creating a safe and validating environment where people can explore their experiences on their own terms, supporting participants to develop their own wellbeing strategies, confidence and goals.
The role will lead the programme including building routes into the service through promotion, outreach and community engagement, and developing strong relationships with Community Mental Health Teams and local partners. You will manage referrals and monitoring and manage sessional co-facilitators with lived experience of hearing voices.
This is a unique opportunity to combine facilitation, community engagement, service development and leadership in a role that centres lived experience and peer support.
We welcome applications from people with a range of backgrounds and experiences.
Key qualities include:
- Group Facilitation: Experience facilitating groups using peer-led, co-produced or community-based approaches.
- Relationship Building: Confidence in developing partnerships with mental health services, community organisations and local stakeholders.
- Organisation and Leadership: Able to mobilise and coordinate a small programme with strong planning, administrative and record-keeping skills
- Empowerment and Inclusion: A commitment to helping people define their own goals and make sense of their experiences in ways that are meaningful to them.
- Professional Boundaries and Safeguarding: The ability to balance trust, autonomy and safety, responding appropriately when concerns arise.
We are particularly interested in applications from people with lived experience of mental health challenges.
Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.
Closing date: Sunday 2nd August (11:59pm)
We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.
About Us
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
Read more about staff benefits and why staff love working here on our website.
We work to be there when it matters for people living with mental health problems and dementia in Bromley, Greenwich, Lambeth, Lewisham, and Southwark



About Saferworld
Saferworld is an independent international organisation working in partnership with civil society to prevent violent conflict and build safer lives. We work in solidarity with people affected by conflict to improve their safety and sense of security, and we build conditions for peace and justice. We also support analysis and learning to influence local, national and international policies and practices that help foster lasting peace and justice. Our priority is people – we believe in a world where everyone can lead peaceful, fulfilling lives free from fear and insecurity. We operate on a not-for-profit basis with partners in Africa, Asia and the Middle East, with nine offices across those regions and offices in the UK, USA and Belgium.
Saferworld is committed to providing a safe, trusted environment that safeguards our staff, partners and communities. Our organisational integrity is derived from the values and principles that underpin and guide our work.
We are seeking a strategic and inspiring Head of Funding and Programme Development with a proven ability to lead, motivate, and mobilise resources in a values-driven environment. This role calls for a leader who is deeply committed to equitable partnerships with communities and organisations in conflict-affected settings, guiding teams to raise resources effectively while advancing peace and justice outcomes. Grounded in a people-centred vision of change, you will foster collaboration, champion locally-led approaches, and steer efforts toward resourcing sustainable, community-driven, and collective visions of peace.
About the role
- The Head of Funding and Programme Development will shape Saferworld’s income profile in alignment with our organisational strategy and change process. The post-holder will lead the development and implementation of Saferworld’s funding strategy, ensuring it supports our strategic, programmatic and operational priorities.
- The role will focus on strengthening the quality, flexibility and diversity of Saferworld’s funding base, nurturing relationships with strategic institutional donors, growing philanthropic funding, and identifying new income opportunities.
- This is an exciting opportunity to influence Saferworld’s fundraising and programme development approach during a pivotal period for the organisation. The role will line-manage a small team across programme development, philanthropy and funding.
Key responsibilities
- As part of Saferworld’s senior leadership, you will support organisation-wide initiatives and contribute to strategic decision-making. You will monitor funding trends, identify emerging issues relevant to Saferworld’s work and partnership approaches, and develop appropriate strategies to respond.
- Working closely with the Senior Operations Team, you will ensure funding plans are developed across business units and thematic/regional areas, and that income pipelines are maintained while quality assurance and active cost recovery are proactively pursued. You will oversee the funding and prospects pipeline, produce data and analysis to support decision-making, and provide regular reporting to senior leaders and the Board.
- Externally, you will represent Saferworld with key donors, partners and networks, building strategic relationships and identifying funding opportunities.
- You will lead the development, implementation and monitoring of Saferworld’s funding strategy, ensuring a balanced, ethical and diverse portfolio of restricted and unrestricted income streams. This will include securing quality funding against agreed targets and supporting income diversification through trusts and foundations, commercial funding, and other sources.
- You will work closely with Saferworld’s Grant Management Team to ensure a coordinated and strategic approach to donor relationship management and cultivation. You will also lead the design of multi-country and thematic proposals, as well as consortia bid development, to strengthen partnerships and support new ways of resourcing Saferworld’s strategy.
- The post-holder will set standards for collaborative and participatory programme design, manage proposal development processes from opportunity notice to contract signing, and ensure learning from donor feedback is used to strengthen our fundraising approach.
- You will lead the Funding Leadership Team to ensure cross-organisational ownership of fundraising efforts, and work closely with regional, thematic, policy and grant management colleagues throughout the funding cycle.
People and leadership
- You will line-manage the Funding and Programme Development Team and foster an environment where staff feel empowered, take responsibility and are accountable for achieving organisational objectives.
- You will ensure the team facilitates strong participatory programme design and proposal development with partners and staff, embedding Saferworld’s organisational values and principles. You will also support the team to work closely with colleagues across the organisation, grounding proposals in learning, evidence and evaluation findings.
About you
- You will bring proven senior leadership experience in funding, with a track record of developing and implementing funding strategies and raising income through a range of donors, including individuals, institutions, trusts and foundations. You will also have experience securing high-value contracts and grants of seven figures.
- You will have strong experience of leading complex participatory programme design, including developing budgets, monitoring frameworks and proposals. You will be confident coordinating programme development processes with multiple teams and partners to ensure a collaborative and inclusive approach.
- You will have a proven track record of motivating, mentoring and managing a team, and supporting that team to think creatively about fundraising. You will also be confident developing networks, building alliances, and nurturing relationships with individuals, collaborators and funders.
- You will bring a strong understanding of key political, development and humanitarian trends and debates, particularly linked to peacebuilding, development, human rights, governance, and security and justice. You will also have sound knowledge of UK civil society and charity regulatory requirements, and an understanding of the current international aid, peacebuilding and human rights funding environment.
- Experience of working and/or living in conflict-affected contexts, and understanding of peacebuilding and conflict prevention, are desirable.
Skills and qualities
- You will have excellent leadership and management skills, including strategic planning and business development. You will be able to provide sound financial and compliance advice, demonstrate good financial stewardship, and bring a creative, proactive approach to your work.
- You will be able to set priorities while working under pressure, adjust to multiple demands and shifting priorities, and move between hands-on involvement in proposal writing and strategic oversight.
- You will bring strong communication skills, including experience of communicating across cultures and with diverse audiences. You will understand the power imbalances that may be reflected in programme design and budgeting, and bring a strong commitment to inclusive processes and to shifting power and resources to partners.
- You will be committed to Saferworld’s vision, mission and values, including equality, diversity and safeguarding. You will be able to lead by example and create a safe and respectful environment for all staff.
Application process
- Please apply through our vacancy portal on the Saferworld Jobs website.
- Upload your CV and a covering letter addressing the person specification and explaining why your experience matches the requirements of the role.
Deadline for applications: 3 August 2026
Interviews planned: Week commencing 10 August 2026
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About the Role
Reporting to the Head of Operations, you will be responsible for the day-to-day financial administration of the Trust, ensuring accurate financial records, timely processing of income and expenditure, budget planning and development, monitoring, and compliance with charity accounting requirements.
You will work closely with the Head of Operations, Trustees and external advisers, supporting financial planning, audit requirements, and governance. The role also includes providing Clerk support to the Board of Trustees, including attending up to four evening meetings each year.
This is an ideal opportunity for someone who enjoys working in a varied finance role within a small organisation where they can make a genuine contribution and see the impact of their work.
Why Join Us?
At The Frank Parkinson Yorkshire Trust, you’ll be part of a small organisation where your contribution is visible, valued and genuinely makes a difference. You’ll have the opportunity to influence how our finance function develops while supporting a charity that has served older people in Guiseley for generations.
What We Offer
· 25 days annual leave, increasing to 30 days with service (pro rata)
· Additional day off on your birthday
· Healthcare benefits
· Pension scheme
· Enhanced occupational sick pay.
· Free on-site parking
· Flexible working arrangements
· Training, professional development and support towards relevant qualifications considered.
· Opportunity to work in a friendly, supportive team with real autonomy.
Most importantly, you’ll have the opportunity to play a key role in ensuring the long-term financial sustainability of the Trust, helping us continue to provide safe, high-quality homes and services for older people within our community.
CV and Covering letter or supporting Statement no more than 2 sides of A4
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Grants Compliance Officer plays an important role in supporting the effective financial management and oversight of AmplifyChange's grant portfolio. Working as part of the Grants Compliance Team, you'll help ensure grant funding reaches our Grantee Partners, is used for its intended purpose and is managed in line with our compliance and donor requirements.
Reporting to the Grants Compliance Manager, you'll lead the financial management of your own portfolio of grants, supporting due diligence assessments, reviewing financial reports and budgets, monitoring compliance, and helping to strengthen the financial management capacity of Grantee Partners. You'll work closely with colleagues across the Grants Support Team, Finance, Operations and Learning, Monitoring and Evaluation, providing practical advice and support throughout the grant lifecycle.
AmplifyChange is a bilingual fund, and this role has a particular focus on supporting French-speaking Grantee Partners across Africa, South Asia and the Middle East and North Africa (MENA) region. Fluency in spoken and written French is therefore essential.
This is a varied and rewarding role that combines financial analysis, relationship management and organisational strengthening. You'll build trusted relationships with Grantee Partners while helping to safeguard grant funding and support the delivery of high-quality projects.
The role includes some international travel to visit Grantee Partners and support compliance activities will be required.
MAIN RESPONSIBILITIES
Grant Compliance and Financial Management
You'll support effective financial management and compliance across your grant portfolio by:
- Managing a portfolio of approximately 100–120 grants.
- Reviewing and approving project budgets, providing detailed feedback and guidance to Grantee Partners.
- Reviewing and approving financial reports, providing advice on budget management, exchange rates and financial compliance.
- Supporting Grantee Partners with budget revisions where required.
- Reviewing documentation relating to due diligence recommendations, supporting ongoing compliance and organisational strengthening.
Due Diligence and Risk Management
You'll help safeguard AmplifyChange's funding by:
- Supporting funding round processes, including financial eligibility checks, initial financial assessments, due diligence and operational support.
- Carrying out light-touch and full due diligence assessments of prospective and existing Grantee Partners operating in diverse and complex contexts.
- Analysing due diligence findings and making recommendations to strengthen organisational systems and financial controls.
- Carrying out expenditure verification and identifying potential instances of fraud or financial irregularity.
- Reviewing organisational policies, audited financial statements and project audit reports to assess compliance and financial risk.
Partner Support and Capacity Strengthening
You'll build trusted relationships with Grantee Partners and strengthen their financial management capacity by:
- Acting as the first point of contact for financial management and compliance queries within your grant portfolio.
- Providing technical advice and guidance to support effective financial management and compliance.
- Designing and delivering webinars and organisational strengthening sessions on financial management, reporting, due diligence and grant compliance.
- Conducting compliance monitoring visits and delivering compliance sessions during in-country partner convenings.
- Supporting our online Grantee Partner community through the Circle platform.
Collaboration and Continuous Improvement
You'll work collaboratively across AmplifyChange to support effective grant management and continuously improve our processes by:
- Working closely with the Grants Support Team, Finance, Operations and Learning, Monitoring and Evaluation teams throughout the grant lifecycle.
- Supporting the Grants Compliance Manager with donor reporting, monitoring and evaluation, and other organisational priorities.
- Contributing to the ongoing development and improvement of grant management systems, processes and ways of working.
- Sharing learning and feedback to strengthen compliance practices and improve the experience of Grantee Partners.
PERSON SPECIFICATION
We're looking for someone who is organised, collaborative and committed to supporting effective grant management. You'll have excellent attention to detail, strong financial and analytical skills, and the confidence to build positive working relationships with Grantee Partners and colleagues across AmplifyChange. You'll be comfortable managing your own workload, working across multiple priorities and contributing to a purpose-driven organisation.
Essential
- Sensitivity to, and support for, the values and general aims of AmplifyChange.
- Fluency in spoken and written French.
- Experience in a finance, grants, audit or risk management role, including experience of due diligence, financial reporting or compliance.
- Educated to A-level or equivalent.
- Strong IT skills, including Microsoft Office and advanced Excel
- An interest in working within the international development and sexual and reproductive health and rights sector.
- Experience of working in a collaborative team environment and building effective relationships across diverse teams.
- Excellent interpersonal and communication skills, with the ability to work effectively with people from a wide range of cultural backgrounds.
- Good financial awareness, analytical skills and excellent attention to detail.
- Ability to manage a varied workload, prioritise effectively and meet deadlines.
- Ability to use initiative and apply a proactive, solution-focused approach to work.
- Self-motivated, with the ability to work independently as well as collaboratively.
- Willingness and ability to undertake international travel.
Desirable
- Experience of working in a charity, grant-making or not-for-profit organisation.
- Experience of grants management systems, with Fluxx experience advantageous.
- Experience of working in sexual and reproductive health and rights and/or international development.
- Experience of working with organisations across Africa, South Asia and/or the Middle East and North Africa (MENA) region.
- Educated to degree level or equivalent.
- Fluency in Arabic, Hindi, Urdu, Portuguese or another language relevant to the fund.
WORKING ARRANGEMENTS
Reports to the Grants Compliance Manager.
This is a full-time role (37.5 hours per week).
Some international travel to visit Grantee Partners and support compliance activities will be required.
AmplifyChange operates a hybrid working model, with at least one day per week based in our Bath office. Requests for flexible working arrangements will be considered.
Unfortunately, we are unable to support visa sponsorship for this role and can only accept applications from those with proof of the right to work in the UK.
SALARY AND PACKAGE
Basic salary range £31,000 to £34,000
Holiday 25 days per annum on full time basis
Pension 8% employer contribution
Life insurance Life assurance scheme
Benefits Employee Assistance Program & Health Cash Plan
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Working Well Trust
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We are recruiting for a new Service Manager role to support Upskill, Employment Hub and Kingston Supported Employment services. This is a full-time, permanent role working 35 hours per week; we will consider applications for 28 hours/4 days.
What you’ll be doing
You will provide collaborative and motivational leadership, ensuring our services deliver agreed outcomes while maintaining a client-led approach.
Your responsibilities will include:
- Overseeing day-to-day operations and resolving issues as they arise.
- Leading service planning, implementation and delivery in line with contractual requirements.
- Building relationships with health, employment, community and funding partners.
- Monitoring contractual outcomes, delivery timescales, quality standards and key performance indicators.
- Representing Working Well Trust at contract performance meetings.
- Supporting Team Leads to develop performance and quality improvement plans.
- Using audits, reviews and client feedback to improve service quality.
- Working with the Finance Manager and budget holders to support effective budget management.
- Ensuring accurate data collection and completion of contract monitoring reports.
- Supporting staff wellbeing, occupational health cases, reasonable adjustments and effective attendance management.
- Providing senior management cover and supporting safeguarding and risk escalation.
- Recruiting, supervising and developing Team Leads alongside the HR Advisor.
- Promoting consistent induction, supervision, appraisal, training and continuous learning.
- Working with senior colleagues on organisational strategy, business planning, co-production and cross-service improvements.
What you’ll need
We are looking for someone who can demonstrate:
- Experience managing employment support, community or comparable services.
- Strong leadership and people management skills.
- Experience monitoring contracts, performance, quality and service outcomes.
- Confidence working with funders, partners and senior stakeholders.
- The ability to analyse data and use it to improve services.
- Sound judgement when managing wellbeing, performance, safeguarding and operational risk.
- A collaborative, organised and client-focused approach.
- Commitment to Working Well Trust’s values, policies and procedures.
What we offer
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30 days annual leave plus public holidays (FTE)
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Paid company closed days at the end of the year (FTE)
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Flexible, paid Wellbeing Hour every fortnight (FTE)
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6% employer pension contribution
Working Well Trust is an equal opportunities employer and Confident about Disabilities.
What’s next
Before you apply, please note the following:
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We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months.
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To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions.
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Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression.
If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed.
Start your application today and take the next step in a rewarding career.
Please upload your CV and answer the screening questions, the cover letter is an optional addition. Please make sure you have highlighted in your application how you meet the person specification for this position.
At Working Well Trust, our mission is to support people experiencing mental health challenges and/or are neurodiverse on their employment journey.
The client requests no contact from agencies or media sales.
Role Description
Working closely with colleagues and project partners, the Volunteer Manager will lead the recruitment, training, development and management of volunteers across the Cathedral and Abbey site as part of the Abbey of St Edmund Reborn project, funded by The National Lottery Heritage Fund.
The postholder will develop and implement a comprehensive volunteering strategy, ensuring volunteers are recruited safely, supported effectively and equipped with the skills to deliver a wide range of roles. The role will promote an inclusive volunteering culture, strengthen partnerships and ensure volunteers make a meaningful contribution to the Cathedral, the Abbey site and the wider heritage project.
About Our Volunteers
Volunteers are at the heart of Cathedral life and make an invaluable contribution to worship, welcome, learning, heritage, visitor engagement and events. Current volunteer opportunities are wide and varied, including Bell Ringers, Guides, Flower Arrangers, Shop Volunteers, Learning Volunteers, Sunday Morning Coffee Volunteers, St Ed's Singers, Gardeners, Young Families Volunteers, Servers, Events Volunteers, Vergers and Welcome and Information Volunteers. The Volunteer Manager will support these established teams while developing new opportunities as the Abbey of St Edmund Reborn project progresses.
Key Responsibilities
Volunteer Strategy and Leadership
- Develop, implement and review the Cathedral's Volunteering Strategy.
- Lead the development of a sustainable volunteer programme.
- Ensure volunteering reflects sector best practice and supports the Cathedral's strategic objectives.
- Build strong working relationships with volunteer team leaders and provide ongoing support and guidance.
- Act as the primary point of contact for volunteers.
Recruitment, Induction and Volunteer Management
- Lead the recruitment, induction and ongoing management of volunteers across a wide range of roles.
- Ensure all volunteer recruitment complies with Church of England Safer Recruitment principles, including references and DBS checks where required.
- Develop and maintain volunteer role descriptions in partnership with volunteer team leaders.
- Maintain an accurate volunteer database, matching volunteers' skills and interests with organisational needs.
- Produce, maintain and regularly review the Volunteer Handbook.
- Receive volunteer feedback, concerns and ideas, escalating issues where appropriate.
Training and Development
- Design, coordinate and deliver volunteer induction, training and ongoing development programmes.
- Identify opportunities for volunteers to develop new skills.
- Ensure safeguarding and mandatory training remains current and accurately recorded.
- Regularly review volunteer practices to maintain high standards of service and visitor experience.
Inclusion, Engagement and Communications
- Promote equality, diversity, inclusion and accessibility throughout the volunteer programme.
- Develop recruitment approaches that encourage applications from underrepresented communities and remove barriers to participation.
- Implement an effective volunteer communications plan to keep volunteers informed, engaged and recognised.
- Work closely with the Marketing and Communications Manager to promote volunteering opportunities and celebrate volunteer achievements. Key Responsibilities
Partnership Working
- Work collaboratively with partners including English Heritage, Historic England, West Suffolk Council and local organisations to ensure a consistent and positive volunteer experience across the Cathedral, Abbey and wider heritage site.
- Develop and maintain productive relationships with community organisations across the region.
Monitoring, Evaluation and Budget Management
- Collect, monitor and analyse volunteer data, including volunteer numbers, hours and feedback.
- Support project evaluation and reporting requirements for the Abbey of St Edmund Reborn project.
- Produce regular reports identifying trends, achievements and future opportunities.
- Prepare and manage the volunteer budget, monitoring expenditure and reporting against forecasts.
Visitor Experience
- Ensure volunteers contribute to an outstanding visitor experience for all users of the Cathedral, including worshippers, pilgrims, tourists and event attendees.
- Support volunteers in presenting a welcoming, professional and inclusive image of the Cathedral in all interactions with visitors and stakeholders.
General Responsibilities
- Demonstrate commitment to the Cathedral's values, mission and inclusive culture.
- Work collaboratively with clergy, staff, volunteers and the wider congregation.
- Comply with all organisational policies relating to safeguarding, health and safety, equality, data protection and other statutory requirements.
- Work flexibly, including occasional evenings, weekends and Bank Holidays. Time off in lieu will normally be provided, with overtime payable for agreed external events where applicable.
- Undertake any other duties reasonably required by the Chief Operating Officer.
Person Specification
Essential Qualities
- Managing volunteers across a range of roles using recognised best practice.
- Developing and implementing volunteer strategies, policies and procedures.
- Recruiting, inducting, training and supporting volunteers.
- Working successfully with paid staff and volunteers. Monitoring, evaluating and reporting on projects or programmes.
- Developing partnerships with community organisations, charities or public bodies.
- Leading teams within a visitor-focused environment.
- Line management, partnership working and stakeholder engagement.
- Working with diverse communities and promoting inclusive participation.
Knowledge and skills
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to prioritise competing demands.
- Ability to influence, motivate and build positive relationships with a wide range of stakeholders.
- Ability to work effectively within a heritage, commercial and place of worship environment.
- Strong IT skills, including Microsoft Word, Excel, Outlook and PowerPoint.
Personal Attributes
- Understanding of the Cathedral's role as a place of worship, welcome, heritage and community engagement.
- Flexible approach to working hours, including occasional evenings and weekends.
- Collaborative, approachable and committed to excellent visitor and volunteer experiences.
- High Emotional Intelligence
Desirable Qualities
- Experience within a cathedral, church or heritage organisation.
- Background in heritage, tourism, hospitality or the cultural sector.
- Degree or equivalent professional qualification.
- Awareness of the ministry, mission and civic role of the Church of England and its cathedrals
It is our aim to be a centre for learning, both for the Christian faith and beyond.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Fundraising Manager
Contract: Permanent
Salary: £40,000
Hours per week: 28 hours 4 days per week
Annual Leave: 25 days plus bank holidays (Pro Rota)
Role Description
The Senior Fundraising Manager will play a key strategic role in supporting the mission and ministry of St Edmundsbury Cathedral by developing and delivering a diverse range of fundraising activities, with a particular focus on Trusts and Foundations, major funding opportunities, donor stewardship and the growth of sustainable income.
Working closely with the senior leadership team, the role will identify and develop new funding opportunities, build strong relationships with Trusts and Foundations, and lead the preparation and submission of high-quality funding applications and reports. The postholder will also oversee the Cathedral’s Patron and donor relationships, legacy and regular giving activity, and provide strategic oversight of major fundraising events and initiatives.
Key Responsibilities
Legacy and Appeals
- Support and develop the Cathedral’s legacy giving strategy, helping to encourage and secure gifts in wills.
- Work with colleagues and volunteers to develop appropriate legacy communications and stewardship activity.
- Provide strategic support for the delivery of fundraising appeals, including the biennial ‘Gift Day’.
- Review and evaluate fundraising appeals, identifying opportunities to improve engagement and income.
Trusts and Foundations
- Develop and implement a Trusts and Foundations fundraising strategy to increase income and diversify the Cathedral’s funding base.
- Research and identify new Trusts, Foundations and other institutional funding opportunities aligned with the Cathedral’s mission, ministry and strategic priorities.
- Develop and maintain strong relationships with existing and prospective Trusts and Foundations, ensuring effective stewardship and ongoing engagement.
- Lead the development and submission of high-quality funding applications, working with colleagues across the Cathedral to gather relevant information, budgets, impact measures and supporting evidence.
- Maintain a comprehensive pipeline of funding opportunities, applications, deadlines and outcomes.
- Ensure funders receive timely, accurate and engaging updates on the impact of their support.
- Develop compelling cases for support and funding proposals for a range of projects and priorities.
- Support colleagues with grant applications where appropriate, providing guidance on funder requirements, application development and reporting.
- Monitor changes in the funding landscape and identify emerging opportunities for the Cathedral.
Donor Acknowledgement and CRM Management
- Maintain accurate and up-to-date donor records in the fundraising CRM database, Donorfy, including donation history, communications and engagement activity.
- Ensure appropriate systems and processes are in place for effective donor stewardship and relationship management.
- Produce reports and analysis from Donorfy to support fundraising planning, decision-making and income monitoring.
- Ensure donors and Patrons are thanked and acknowledged appropriately and in a timely manner, including personal correspondence and letters from the Dean where appropriate.
- Use donor data and insight to identify opportunities for increased engagement, retention and income.
Planned and Regular Giving
- Work with the Planned Giving Committee to develop and implement a strategy for increasing regular giving.
- Develop communications that encourage supporters to become regular givers.
Patrons and Donors
- Manage and develop relationships with existing Patrons and key donors, ensuring high standards of engagement through regular communications, including e-newsletters, invitations and other appropriate engagement activities.
- Oversee the delivery of the Cathedral’s Patron events, including the Patrons’ Carol Service, Spring Trip and Summer Garden Party, working with colleagues to ensure events are delivered to a high standard.
- Monitor Patron membership, renewal dates and income, ensuring effective processes are in place for timely renewal communications.
- Work closely with the Finance Department to ensure Patron income and donations are accurately recorded and reconciled.
- Develop and implement strategies to grow the Cathedral’s Patron network and strengthen relationships with existing supporters.
- Identify opportunities to deepen donor engagement and develop supporters towards increased giving and longterm involvement with the Cathedral.
Major Fundraising Initiatives and Events
- Provide fundraising leadership and strategic oversight for major Cathedral fundraising initiatives and projects as required.
- Support the delivery team of the Abbey of St Edmund, Reborn Project, providing fundraising expertise and advice as required.
- Oversee the fundraising strategy and income generation associated with major fundraising events, including the Grand Nave Autumn Ball, ensuring that events have clear fundraising objectives and deliver against agreed targets.
- Work collaboratively with colleagues responsible for event planning and delivery, providing strategic fundraising direction, supporter engagement and stewardship.
- Ensure that income and expenditure associated with fundraising events and initiatives are accurately recorded and monitored.
- Evaluate fundraising activity and provide recommendations to maximise future income and supporter engagement.
Strategy, Planning and Reporting
- Contribute to the development and implementation of the Cathedral’s overall fundraising strategy and annual fundraising plans.
- Set and monitor fundraising targets across relevant income streams, providing regular updates to senior colleagues and relevant committees.
- Use fundraising data, research and analysis to identify opportunities for growth and inform strategic decisionmaking.
- Prepare reports for senior leadership, Trustees and relevant committees as required. Work collaboratively across the Cathedral to ensure fundraising opportunities are identified and developed effectively.
- Ensure all fundraising activity reflects the mission, values and ethos of St Edmundsbury Cathedral and is undertaken with the highest standards of professionalism and integrity.
- Ensure compliance with relevant fundraising regulations, GDPR and data protection requirements, and best practice in donor stewardship.
- Support and develop a culture of fundraising across the Cathedral, encouraging colleagues to recognise and maximise opportunities for philanthropic support.
Person Specification
Essential Qualities
Qualifications
- Degree-level education or equivalent professional experience.
- Evidence of continuing professional development in fundraising or a related field.
Experience
- Significant experience in fundraising or income generation roles, with a proven track record of securing income and meeting or exceeding fundraising targets.
- Proven experience of developing and managing relationships with Trusts and Foundations and other institutional funders.
- Demonstrable experience of researching funding opportunities and developing successful grant and funding applications.
- Experience of managing donor relationships and delivering effective stewardship and engagement programmes.
- Experience of developing and delivering fundraising strategies across a range of income streams.
- Experience of managing or overseeing fundraising campaigns, appeals or events.
- Experience of using fundraising data and CRM systems to support donor management, reporting and strategic decisionmaking.
- Experience of monitoring and reporting on restricted and unrestricted funding.
- Experience of preparing funding reports and ensuring compliance with funder requirements.
Knowledge
- Strong understanding of Trusts and Foundations fundraising and the wider fundraising landscape.
- Good understanding of a range of fundraising income streams, including individual giving, Trusts and Foundations, major donors, corporate and community fundraising.
- Knowledge of fundraising regulations, GDPR, data protection and ethical fundraising practices.
- Understanding of budgeting, financial planning and monitoring in relation to fundraising.
- Understanding of effective donor stewardship, cultivation and relationship management.
- Knowledge of the principles and importance of legacy and regular giving.
Skills and Abilities
- Excellent written and verbal communication skills, with the ability to produce compelling funding proposals, cases for support, reports and donor communications.
- Strong relationship-building and interpersonal skills, with the ability to build credibility and maintain positive relationships with funders, donors, Patrons and colleagues.
- Strong research and analytical skills, with the ability to identify and assess new funding opportunities.
- Excellent project management and organisational skills, with the ability to manage multiple priorities, deadlines and funding applications effectively.
- Ability to use data and insight to inform fundraising decisions, monitor performance and measure impact.
- Ability to manage and maintain accurate records using a CRM system such as Donorfy.
- Ability to work collaboratively across teams and influence colleagues to support fundraising objectives.
- Ability to oversee and provide strategic direction to fundraising activities and initiatives.
Personal Qualities
- Highly motivated, proactive and results-driven.
- Strategic and creative thinker, with the ability to identify and develop new fundraising opportunities.
- Excellent attention to detail and a high level of accuracy.
- Ability to work independently, use initiative and take responsibility for delivering agreed objectives.
- Ability to work collaboratively as part of a team and build effective relationships across the organisation.
- Resilient, flexible and able to manage competing priorities and work effectively under pressure.
- Professional, trustworthy and committed to the highest standards of integrity and ethical fundraising.
- Commitment to the values and mission of St Edmundsbury Cathedral.
- Sensitive to the Cathedral’s core mission as a place of worship, outreach, welcome and care.
- Willingness to work varying hours for fundraising activities and functions, including occasional evenings and weekends, as required.
Desirable
Qualities Qualifications
- Relevant professional fundraising qualification, such as a qualification from the Chartered Institute of Fundraising.
Experience
- Experience of working with high-net-worth individuals, major donors or philanthropic supporters.
- Experience of securing significant gifts or grants from Trusts and Foundations.
- Experience of fundraising within the Church of England or another faith-based organisation.
- Experience of working in a heritage, cultural, charitable or not-for-profit organisation.
- Experience of overseeing fundraising events or major fundraising initiatives.
Skills and Knowledge
- Knowledge of the funding landscape relevant to heritage, faith, community or charitable organisations.
- Experience of public speaking and presenting to donors, funders, committees or other stakeholders.
- Knowledge of legacy fundraising and planned giving.
- Experience of using Donorfy or a similar fundraising CRM system.
It is our aim to be a centre for learning, both for the Christian faith and beyond.



The client requests no contact from agencies or media sales.
Job Title: Youth Work Co-ordinator
Location: Charlestown Youth Centre, Southdown Crescent Blackley Manchester M9 7DQ
Join Greater Manchester Youth Federation (GMYF) — a long-established charity running vibrant youth centres across Greater Manchester. We’re dedicated to raising aspirations and creating opportunities for young people, especially those facing disadvantage, through exciting activities, outreach, and outdoor adventures. Our approach champions youth voice, inclusion, and building confidence and resilience. We offer outdoor education, including residentials at our own Ormside Mill site in Cumbria and other sites nationwide.
Purpose of Role:
The Youth Work Co-ordinator plays a key role in the day-to-day delivery of high-quality youth work within the centre and the wider community. Working closely with the Centre Manager, the postholder coordinates sessions, leads delivery in practice, and provides guidance and support to youth workers during activities.
This is a hands-on practice leadership role, combining direct youth work with responsibility for session planning, staff co-ordination during delivery, pastoral support, and contribution to residentials and projects. The role supports, but does not replace, the Centre Manager’s accountability for staff line management, safeguarding leadership, and overall centre management.
In the absence of the Centre Manager, the Youth Work Co-ordinator acts as the senior on site lead for day-to-day centre operations and youth work delivery, while not holding line management or strategic authority. This responsibility relates to immediate operational safety and session delivery only, and does not include line management, budgetary authority, or strategic decision-making.
Key Responsibilities:
Youth Work Delivery and Session Leadership
- Lead and deliver high quality, inclusive, and young person-centred youth work across centre based provision, outreach, streetbased work, community settings, and outdoor activities.
- Co-ordinate day to day youth work delivery, ensuring sessions and activities (on site and off site) are engaging, purposeful, and responsive to young people’s needs.
- Work with the Centre Manager and wider GMYF team to contribute to programme planning, curriculum development, and forecast of events planning including centre based, outreach, and community-based youth work.
- Take a lead role in session planning, recording, and evaluation to ensure learning, participation, and youth voice remain central across all settings.
- Model excellent youth work practice and set clear expectations for delivery during sessions, outreach activity, and community-based work.
Team Co-ordination and In Session Support
- Co-ordinate and support youth workers and volunteers during sessions, providing clear guidance and practical leadership.
- Deliver session-based briefings and debriefings, ensuring staff are clear on expectations, roles, safeguarding responsibilities, and session focus, and that key information, incidents, and outcomes are accurately recorded and handed over when the Centre Manager is not on site.
- Provide coaching, mentoring, and reflective support to staff to strengthen practice and confidence.
- Support the Centre Manager with staff development and performance processes through practice-based feedback and reflective support during delivery, where required.
Safety, Safeguarding and Inclusion
- Act as a key operational safeguarding contact on site, supporting the Centre Manager and following GMYF safeguarding procedures.
- Record, report, and escalate safeguarding concerns promptly and accurately.
- Promote a safe, inclusive, and supportive environment for all young people.
- Provide in-session pastoral support by shaping the environment and staff responses so young people feel safe, included and able to participate, using restorative and de-escalation approaches to support wellbeing and relationships.
- Provide timely, proportionate interventions to de-escalate behaviour and support positive outcomes for young people, modelling restorative and trauma-informed practice during sessions.
- Work with external agencies and partners to support young people’s needs where appropriate.
Centre Operations and Activities Support
- Support the Centre Manager with daily site checks, risk assessments, and health and safety requirements, escalating issues as required.
- Lead safe evacuation and implement fire or lockdown procedures when acting as the senior on-site lead in the absence of the Centre Manager, ensuring young people, staff and visitors are accounted for and safe.
- Maintain accurate attendance, visitor, and session records.
- Use Microsoft 365 (Outlook, Teams, Word and PowerPoint) and organisational systems (e.g., Views/Evolve) to support communication and maintain accurate records, monitoring and reporting.
- Support Planned Preventative Maintenance (PPM) checks and report building or equipment issues.
- Manage petty cash and resources responsibly in line with GMYF procedures.
- Support the effective use of centre spaces, equipment, and materials.
- Open and close the centre safely in line with GMYF procedures when acting as the senior on-site lead.
Residentials, Projects and Quality Development
- Support off site visits, residentials, holiday programmes, and special projects e.g. Events
- Lead or co lead residentials and trips as part of the youth work team, providing pastoral care and in session coordination of staff and young people.
- Work collaboratively with the Outdoor Education Team, recognising their role in activity planning and instruction, while the youth work team leads on pastoral support and group dynamics.
- Work collaboratively with Youth Work Co-ordinators and teams across GMYF centres to support consistency of youth work practice, coordinate provision linked to forecasted activity, residentials, and external events, and contribute to shared learning and best practice.
- Contribute to monitoring, evaluation, and reporting processes, including funding and quality frameworks.
- Support the centre’s self-evaluation and continuous improvement processes.
Professional Conduct and Representation
- Uphold GMYF’s values, policies, and professional standards always.
- Build positive, respectful relationships with young people, colleagues, families, and partners.
- Demonstrate a commitment to continuous professional development (CPD) and reflective practice, using supervision, peer learning, and feedback to continuously improve practice.
- Represent the centre and GMYF positively in the community and at relevant meetings and events.
- Undertake any other duties commensurate with the role, as directed by the Centre Manager.
Person Specification
Essential Criteria
Qualifications & Professional Development
- Level 3 Qualification in Youth Work (or equivalent), or demonstrable experience delivering youth work practice, with a commitment to work towards a Level 3 where not already held.
- Commitment to safeguarding, continuous professional development (CPD), and reflective practice
- Willingness to undertake further relevant professional qualifications and development as required
Experience
- Experience delivering youth work in a centre based, community, or outreach setting
- Experience leading sessions and co-ordinating activities involving other staff or volunteers
- Experience of safeguarding practice, including recognising concerns, recording information, and escalating appropriately
- Experience working with children and young people who face barriers to participation – such as neurodivergence, experiences of trauma, or social exclusion.
Knowledge & Skills
- Good understanding of safeguarding, risk management, and inclusive practice in youth work
- Ability to foster positive relationships and support young people in managing behaviour through restorative, relational and de-escalation approaches
- Ability to plan, co-ordinate, and evaluate engaging, young person-centred sessions
- Confident communication and interpersonal skills with young people, families, colleagues, and professionals
- Ability to maintain accurate records, including session records and incident logs
- Competence using Microsoft 365 (Outlook, Teams, Word and PowerPoint) and able to learn and use organisational systems (e.g. Views/Evolve) for recording, monitoring and reporting.
Leadership & Personal Attributes
- Ability to provide calm, visible, hands-on leadership during sessions and activities
- Sound judgement and confidence when acting as the senior on site practitioner in the absence of the Centre Manager
- Ability to work collaboratively with Centre Managers, Youth Work Co-ordinators, wider GMYF team and a range of stakeholders including schools, community partners, and families
- Commitment to equality, diversity, safeguarding, and young person-centred practice
- Resilience, adaptability, and the ability to manage competing priorities in a busy operational environment
Additional Requirements
- Willingness to work flexibly, including evenings and occasional weekends and residentials
- Willingness to complete required training (e.g. First Aid, safeguarding, fire safety) within agreed timescales
- Enhanced DBS check
Desirable Criteria
- Degree-level qualification in Youth Work or a related discipline.
- Experience supporting, mentoring, or guiding youth workers, sessional staff, or volunteers in practice.
- Experience supporting offsite activities, residentials, holiday provision, or targeted programmes.
- Experience contributing to or supporting monitoring, evaluation, or reporting processes
The client requests no contact from agencies or media sales.
We’re looking for someone who makes things happen
We’re looking for a proactive, curious and practical research and evaluation leader who spots opportunities, builds partnerships, and helps us turn lived experience into evidence that improves services, influences policy and drives change.
The Hepatitis C Trust is one of the UK’s biggest lived-experience organisations working in Inclusion Health. With almost 500 staff and volunteers, our teams work in communities and prisons across England, and in parts of Scotland and Wales, reaching people that mainstream health services routinely struggle to engage.
This gives us a unique reach among populations whose voices are too often missing from research, policy and service design.
Our research and evaluation programme aims to:
- Evidence the impact of our programmes and services.
- Understand what works, and what doesn’t, in improving outcomes for marginalised and excluded communities.
- Strengthen our understanding of the value and potential of peer-led and lived experience approaches.
- Improve the representation of excluded populations in research, policy and service design.
We’re looking for someone who:
- Has a strong background in research and evaluation, including both qualitative and quantitative methods.
- Is proactive, self-directed and comfortable taking ownership of projects.
- Has experience of generating evidence that informs policy, practice or service improvement.
- Is excited by the potential of lived experience and peer-led approaches.
- Builds strong relationships and enjoys working collaboratively.
- Has excellent written and verbal communication skills.
- Is committed to equity, inclusion and social justice.
Why this role?
You’ll have genuine autonomy to help shape a growing research and evaluation function within one of the UK’s leading lived-experience organisations. Most importantly, you’ll have the opportunity to generate evidence that changes services, influences policy and improves outcomes for some of the most marginalised communities in society.
Recruitment timetable
Application deadline: 11:59 PM on Sunday 23rd August
First-round interviews: 7-8 September 2026
Salary: £38-40k
The role can be full-time or part-time, depending on the successful candidate’s availability. Ideally, you’ll work from our London office at least two days a week, although we can be flexible for the right person.
The Hepatitis C Trust is committed to equity and inclusion, and particularly welcomes applications from people with lived experience of hepatitis C, drug use, homelessness, the criminal justice system, or other experiences of social exclusion.
The Hepatitis C Trust is a charity dedicated to eliminating hepatitis C in the UK by 2030.


The client requests no contact from agencies or media sales.
Purpose of the Role
An opportunity has arisen for an energetic and skilled individual to lead the Mind in Bexley Carers Service. The Carers Service supports those looking after, or affected by, an adult relative or friend’s mental health, alcohol, or substance use challenges.
The postholder will provide both strategic and operational leadership, ensuring the effective delivery of the service in collaboration with key partners, including the London Borough of Bexley, Oxleas NHS Foundation Trust, and other relevant stakeholders.
The role is responsible for ensuring that carers receive high-quality, person-centred support, enabling them to lead fulfilling and valued lives, actively participate in their communities, and develop their abilities to their fullest potential.
Key Duties and Responsibilities
Service Delivery and Development
· Develop, coordinate, and maintain a flexible, responsive, and high-quality service to support carers.
· Carry a client caseload.
· Provide individuals with clear information and guidance, enabling them to explore innovative and creative approaches to meeting their needs and achieving desired outcomes.
· Develop and deliver groups, workshops and courses for carers.
· Ensure carers are involved in development of the service and have opportunity to give feedback on the service.
· Ensure that all services are delivered in line with organisational policies, procedures, and quality standards.
Leadership and Management
· Provide effective leadership, supervision, coaching, and performance management to staff, volunteers, and students on placement.
· Promote a positive, collaborative working culture that supports high performance and continuous improvement.
· Assist in the organisation and facilitation of team meetings, promoting open communication and a cohesive team environment.
Partnership Working and Collaboration
· Work collaboratively with colleagues, partner agencies, and stakeholders to ensure effective service delivery and the achievement of agreed objectives.
· Build and maintain strong working relationships with local and regional carers’ forums, ensuring innovative approaches to supporting families and carers are explored and implemented.
· Contribute to inter-agency working by maintaining high standards of communication and participating in relevant forums.
Advocacy and Engagement
· Advocate for the needs of carers, ensuring their voices are reflected in care planning processes across mental health and social care services.
· Promote the importance of carer involvement, in line with The Carers Trust “Triangle of Care” best practice guidance.
Quality and Performance Management
· Take overall accountability for the quality, performance, and continuous improvement of the service.
· Ensure monitoring data and information is collected and submitted on time.
· Ensure compliance with all relevant regulatory, contractual, and organisational requirements.
· Monitor and evaluate service outcomes to ensure effectiveness and identify areas for development.
Please note, this list of duties is not exhaustive, and the postholder may be required to undertake additional responsibilities as reasonably required in line with the needs of the service.
Email CV and supporting statement.
The client requests no contact from agencies or media sales.
Job Description: Head of Services
Reports to: Chief Executive
Location: Woking, Surrey
Hours of Work: Full time, 37.5hrs per week
Salary: £42,000 - £45,000 (DOE, pro rata)
About Us:
At York Road Project, we are dedicated to transforming the lives of individuals experiencing homelessness in Woking. We believe in harnessing the unique strengths and potential of each individual to create a pathway towards stability and independence.
The Role:
We are looking for a proactive and organised Head of Services, providing full operational leadership across our Accommodation Services and Day Centre Services, ensuring safe, consistent and effective delivery across all frontline provision.
This includes:
- Direct Access Accommodation (10 beds)
- Move-on properties (14 beds)
- Day Centre Services
- Frontline staff across both services
The role holds full responsibility for day-to-day operational delivery and decision-making within services, ensuring they run safely and effectively, with only critical or strategic issues escalated to the Chief Executive.
The role also provides management oversight of property, compliance and health and safety functions delivered by the Facilities Manager and wider staff teams.
Key Responsibilities:
Service Oversight
- Provide operational leadership across both services, ensuring safe, consistent and effective delivery.
- Support and enable staff delivering day-to-day services, providing clear leadership, guidance and appropriate autonomy within agreed standards.
- Maintain service quality, structure and consistency, stepping in where required to resolve operational issues.
- Promote a collaborative, trauma-informed working culture where staff are empowered to deliver services effectively.
- Use service delivery data, client feedback and staff insight to support continuous improvement.
- Ensure accurate recording of service activity and outcomes is maintained.
Accommodation & Day Centre Services
- Provide management oversight of Direct Access Accommodation and move-on properties, ensuring safe and effective delivery.
- Ensure occupancy levels, allocations and housing processes are effectively managed by operational staff and administrative support functions.
- Maintain operational oversight of property standards, compliance systems, inspections, maintenance reporting and fire safety processes delivered by the Facilities Manager and wider staff teams.
- Ensure compliance with HMO requirements, supported housing standards and organisational procedures through monitoring and escalation where required.
- Provide leadership and support to staff responsible for housing management functions, ensuring systems are followed consistently.
Safeguarding & Risk Management
- Provide oversight of safeguarding across all services, ensuring procedures are followed consistently.
- Ensure safeguarding systems, risk assessments and incident management processes are implemented effectively.
- Monitor safeguarding activity and ensure appropriate action and escalation.
- Support staff in managing safeguarding concerns, complex needs and high-risk incidents.
- Ensure safeguarding concerns are escalated in line with organisational and statutory requirements.
Health & Safety
- Provide management oversight of health and safety across all services, ensuring safe and compliant working environments.
- Work alongside the Facilities Manager to ensure health and safety policies, risk assessments, inspections and safe systems of work are effectively implemented and maintained.
- Monitor operational health and safety activity within services, ensuring hazards, incidents and safety concerns are identified, recorded and escalated appropriately.
- Ensure safe systems of work are followed across services, including lone working procedures and site safety processes.
- Escalate serious health and safety concerns in line with organisational procedures.
Staff Leadership & Management
- Provide supportive leadership across both services, fostering a stable and positive working environment.
- Lead supervision, reflective practice and performance management conversations.
- Promote a trauma-informed approach across the team.
- Build a culture of accountability, openness and professionalism.
- Oversee recruitment, induction, training and development.
- Manage rotas and staffing levels to support service delivery and wellbeing.
- Ensure staff are supported in managing complex and challenging situations.
Reporting, Service Development & Operational Oversight
- Oversee referrals, allocations and engagement pathways across services.
- Maintain oversight of operational data, ensuring accuracy and reliability.
- Monitor service performance, demand, outcomes and operational pressures.
- Produce regular reports for the CEO covering activity, performance, risks and outcomes.
- Analyse data and feedback to identify trends and service improvement opportunities.
- Support development of effective client progression pathways.
On-Call & Operational Cover
- Participate in a Monday–Friday on-call rota.
- Respond to urgent operational incidents and staffing issues.
Professional Standards & Ways of Working
- Work in a trauma-informed, person-centred and non-judgemental way across all service delivery.
- Maintain confidentiality and comply with GDPR and organisational policies.
- Work collaboratively with partner agencies to support positive outcomes for clients
- Maintain clear and appropriate professional boundaries with clients, staff and external partners.
- Manage workload independently, prioritising competing demands effectively.
Knowledge and Skills:
Essential
- Significant experience leading frontline or community-based services delivering high‑quality, trauma‑informed emotional and practical support.
- Strong track record of supervising, developing, and supporting staff and volunteers, including performance management and professional growth.
- Demonstrable experience of safeguarding adults and/or children at risk, with confident use of safeguarding processes.
- Proven ability to oversee operational service delivery in complex or high‑pressure environments and make sound, independent decisions.
- Experience setting service aims, outcome objectives, and KPIs, and reporting performance to senior leadership, commissioners, or governance boards.
- Ability to reach, engage, and develop services for vulnerable or underserved groups.
- Experience working collaboratively with partner agencies and external stakeholders to deliver integrated support.
- Skilled in managing competing priorities while maintaining service quality and compliance.
Desirable
- Working within homelessness, supported housing or related sectors.
- Delivery of trauma-informed services.
- Involvement in service development, redesign or improvement projects
- Setting and monitoring KPIs or outcome frameworks
- Managing budgets or operational resources.
- Working with volunteers in service delivery.
Personal Attributes
- Ability to manage competing priorities under pressure.
- Resilient and confident working in complex environments.
- Commitment to supporting people experiencing homelessness.
- Positive attitude, maintains a positive attitude even in challenging situations.
- Future-orientated, has a forward-thinking perspective, anticipates future needs or issues and plans accordingly.
- Team worker, demonstrates a commitment to strong collaborative work by actively engaging with colleagues, volunteers, external partners and to be accountable for the outcome.
- Ownership, a willingness to take ownership of tasks and projects and to be accountable for the outcomes.
- Aligned with the values and mission of York Road Project.
Benefits:
- Holiday entitlement of 25 days per annum, plus bank holidays (pro-rata)
- Pension Scheme.
- Birthday day off.
- Medicash healthcare plan,
- Flexible working and hybrid working opportunities.
Please submit a covering letter along with your CV, addressed to our CEO, Cherisse Dealtry
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Re-Instate Role Description
Service: Re-Instate Early Intervention Service
Job Title: Early Intervention Manager
Hours and salary: 28 hours per week across 4 days (plus unpaid lunch)
Fixed Term Contract until 15th June 2029.
£29,000 - £31,000 (depending on experience)
Base: 43/44 Riverside Shopping Centre, Erith, DA8 1RG
Reports to: CEO
Purpose of Job
Re-Instate is looking for an experienced Early Intervention Employment Service Manager to lead our employment support service for people experiencing mental health difficulties. You will manage a team, oversee a caseload, develop employer partnerships and support people to secure and retain paid or voluntary employment.
Re-Instate’s Early Intervention Employment Service supports local people struggling with their mental health at the earliest possible stage through a range of employment related services. In addition, we are looking to deliver a range of training workshops to support clients of the service and local organisations.
The post holder will:
- Be responsible for managing, monitoring, delivering and evaluating employment activities to ensure that contract outcome targets are met.
- Support the implementation of organisational initiatives of Re-Instate.
- Take an active role in the delivery, management, monitoring and evaluation of any initiatives developed as part of the Early Intervention Service.
- Support clients to retain paid and voluntary work through employer engagement.
- Provide information to assist in strategic decision making.
- Represent Re-Instate within the London borough of Bexley.
- Work with the Training and Outreach Co-ordinator to promote the Early Intervention Service.
The post-holder will need project development experience and a working, knowledge of models of supported employment. They will be an effective networker, able to develop and sustain partnerships with a range of stakeholders.
Key Activities:
- Promote and deliver the vision for the Early Intervention Service that supports sustainable recovery for people experiencing mental ill health, including job retention, job searching, preparation for work and signposting.
- Lead, supervise and support the Early Intervention team through regular supervision, appraisals and performance reviews.
- Manage a caseload of clients, supporting people experiencing mental ill health to meet their work goals.
- Manage workshops, as well as individual and group sessions, to support clients in their job search. Provide expert guidance on crafting compelling CVs, completing job applications, mastering interview strategies, and enhancing overall job-seeking effectiveness.
- Generate and establish new bespoke sector specific or employer specific pathways.
- Maintain and develop excellent communication with all key contacts including colleagues, commissioners and partner providers of specialist and non-specialist services, Service User and Carer Groups.
- As part of job retention, consider reasonable adjustments and support services for clients with disabilities or other barriers to employment, ensuring their successful integration into the workplace.
- Monitor and report on the employment status of client to effectively measure the impact of the service.
- Conduct regular performance reviews with the Early Intervention team to adherence of quality standards.
- Conduct supervision, appraisals and monitor individual objectives in line with Re-Instate policy and practice.
- Ensure that all data requirements are met within defined deadlines and work with the CEO to ensure that outcomes are being achieved.
- Ensure all administrative duties associated with the delivery of the specific employment service activity – including computerised systems, record keeping and information governance are completed in an accurate and timely manner.
- Develop and maintain a working knowledge of recovery focused employment models (Case Management).
General terms of reference:
In carrying out the above duties the post holder will:
- Work flexibly across Bexley as required.
- Work flexibly within an agreed number of hours of work to maintain the most appropriate level of service provision.
- Seek to improve personal performance, contribution, knowledge and skills.
- Participate in appraisal, training and supervision processes.
- Keep abreast of developments in services, legislation and practice relevant to the client group and share information with the colleagues.
- Ensure the implementation of all Re-Instate policies and procedures.
- Contribute to maintaining safe systems of work and a safe environment.
- Undertake other duties appropriate to the grade of the post
Person Specification
Essential criteria:
- Track record of developing, overseeing and monitoring effective case management within a project
- Experience of working with or supporting people with mental health needs
- Experience of coordinating and monitoring a project
- Evidence of a commitment to Service User involvement, development and co-production.
- Experience of evaluating project results
- Experience of working within contracts, service agreements and service delivery systems.
- Experience of risk assessment and risk management procedures.
- Experience of working effectively with external agencies and building networks.
- Demonstrable administrative and IT skills.
And the ability to:
- Maintain professional boundaries.
- Solve problems quickly and effectively in a collaborative way.
- Communicate confidently and effectively and adapt communication style and content to meet the needs of the audience.
- Respond flexibly to the demands of the post.
- Manage frustration and the challenges of change management.
- Work as a member of the overall team.
- Demonstrate a capacity to work alone effectively and the ability to keep calm under pressure.
- Understand and have a commitment to the principles of equal opportunity and diversity.
- Develop an understanding of the needs and lived experiences of people experiencing mental ill health.
Desirable criteria:
- Knowledge of local services, businesses, health care and geography in Bexley.
- Driving License and own car.
This post is subject to a DBS check at an enhanced level. Amendments: This description accurately reflects the present position; it may be amended and reviewed. Any change will be made following a proper period of consultation.
The client requests no contact from agencies or media sales.
Post Title: Director of Development
Reports to: Chief Executive Officer
Salary: £38,750 - £43,750
Hours of work: 37.5 hours per week (matchdays, evenings and weekends as required)
Location: AESSEAL New York Stadium
Closing date: Monday 3 August 2026
About this role: This is an exciting opportunity to join Rotherham United Community Trust’s Executive Team and lead the ‘Strengthen and Grow’ theme within the Trust’s United for Change strategy. The Director of Development will drive sustainable growth by strengthening programmes, increasing income, developing strategic partnerships and embedding a culture of continuous improvement across the organisation. You will work closely with the CEO, Board and senior leaders to maximise the Trust’s impact while ensuring operational excellence and long-term sustainability.
Duties and Responsibilities
1. Programmes and Interventions
- Support department leads and ensure effective delivery of national/regional and local programmes.
- Oversee programme monitoring and evaluation systems.
2. Income Generation
- Develop a business plan with KPIs for year-on-year income growth.
- Innovate and refine fundraising approaches (donors, foundations, corporates, digital).
- Design and market income-generating products/programmes.
- Develop and nurture relationships with new and existing partners including businesses and charities.
3. Operational Management
- Manage financial and physical resources, including budgeting.
- Deliver services that generate income.
- Report to the Trust Board and attend and present at Board/sub-committee meetings.
4. Continuous Improvement
- With reference to the Capability Code of Practice, lead the design and delivery of a continuous improvement plan for internal operations.
- Introduce systems and tools to improve efficiency, staff experience, and service delivery.
- Monitor internal performance metrics and work with team leads to address underperformance.
- Promote a culture of evidence-based decision making and accountability.
5. Team Leadership and Collaboration
- Exhibit and promote the Trust’s values and vision.
- Contribute to strategic planning as part of the Executive Team.
- Provide leadership, direction and line management to designated managers and teams.
- Contribute to Trust strategies, policies, and procedures.
- Work collaboratively across departments to align resource planning with organisational goals.
- Lead Trust Business Development, EDI and Sustainability action plans.
6. Miscellaneous
- Additional duties as assigned by the CEO.
- Comply with Equal Opportunities and Health & Safety policies.
- Demonstrate commitment to inclusive and safe working practices.
- Demonstrate high levels of integrity, professionalism, and confidentiality.
Person Specification: Director of Development
1. Relevant Experience
Essential
- Significant experience in a senior leadership or management role.
- Developing and delivering strategic plans that achieve organisational objectives.
- Business development, income generation and securing new opportunities for growth.
- Building and managing effective partnerships and stakeholder relationships.
- Leading and developing managers and teams.
- Driving organisational improvement, change or transformation initiatives.
- Developing new products, services or programmes.
Desirable
- Experience within the charity, sport, education, health or community sectors.
- Experience of leading cross-organisational projects involving multiple stakeholders.
2. Education and Training
Essential
- Degree-level qualification or equivalent professional experience.
Desirable
- Professional qualification in leadership, management, business development or a related field.
3. Knowledge
- Understanding of the sport, physical activity and community development sectors.
- Knowledge of business development, fundraising and partnership development.
- Understanding of organisational performance management and continuous improvement.
- Knowledge of monitoring, evaluation and impact measurement.
- Understanding of equality, diversity and inclusion and barriers to participation.
4. Skills and Abilities
- Excellent communication, presentation and influencing skills.
- Strong relationship-building and networking abilities.
- Strategic thinking with the ability to translate ideas into action.
- Ability to identify opportunities for growth, innovation and improvement.
- Strong analytical and problem-solving skills.
- Ability to use data and evidence to inform decision-making.
- Effective leadership and people management skills.
- Ability to manage multiple priorities and deliver results through others.
- Ability to challenge constructively and drive positive change.
5. Additional Factors
- Commitment to the values and purpose of Rotherham United Community Trust
- Commitment to equality, diversity and inclusion.
- Commitment to safeguarding children, young people and adults at risk.
- Willingness to work evenings and weekends when required.
- Ability to travel independently for meetings and events.
Everyone in Rotherham: United, Successful and Living Well.



The client requests no contact from agencies or media sales.
Help us turn data into meaningful change for children and families.
At HENRY, we believe every baby and child deserves a healthy and happy start in life. We work alongside parents, carers and professionals to build healthy habits, improve family wellbeing and reduce health inequalities. Through evidence-based programmes, training and community support, we help families develop the confidence, skills and knowledge they need to give children the very best start. As a values-led charity, we are driven by empathy, collaboration, respect and a commitment to using insight and evidence to create lasting impact.
We're looking for an experienced Senior Data and Impact Officer to join our Data and Impact team. This is a pivotal role for someone who is passionate about the power of data and evaluation to improve services, inform strategic decision-making and demonstrate meaningful outcomes.
Working closely with colleagues across the organisation, you will help ensure that HENRY has robust, reliable and accessible data systems that support excellent service delivery and enable us to evidence the difference we make. You'll combine hands-on operational delivery with continuous improvement, helping to strengthen our monitoring, evaluation and learning approach while embedding a culture of evidence-led decision making throughout the charity.
What you'll be doing
As a key member of the team, you'll:
- Lead on the management, quality assurance and ongoing improvement of HENRY's data systems and processes.
- Analyse quantitative and qualitative data to identify trends, measure outcomes and generate actionable insight.
- Produce high-quality reports, dashboards and visualisations for commissioners, funders, senior leaders and operational teams.
- Support the implementation and development of HENRY's Monitoring, Evaluation and Learning (MEL) framework.
- Ensure compliance with GDPR, information governance requirements and data quality standards.
- Provide evidence and impact data to support funding applications, tender submissions and commissioner reporting.
- Work collaboratively with colleagues to help them understand and utilise data to improve services and outcomes.
- Contribute to impact reporting, organisational learning, research and continuous improvement activities.
About you
You'll be a highly organised and analytical professional with experience of managing, analysing and reporting data to support organisational performance or impact measurement. Comfortable working with both qualitative and quantitative information, you'll be able to translate complex findings into clear, compelling insights for a range of audiences.
Most importantly, you'll share our passion for improving outcomes for children and families and be motivated by the opportunity to use data and evidence to drive positive change.
Location: Primarily remote, with one day per month at our National Support Office in Eynsham, Oxfordshire, plus occasional travel.
Hours: Full-time (4 days per week may be considered).
Salary: £31,305.22
Interview date: Wednesday 19th August, virtual
Application deadline: Monday 17th August 2026, 9am
If you're excited by the opportunity to combine data, evaluation and insight with purpose-driven work that improves lives, we'd love to hear from you. Please click 'redirect to recruiter' to read more and apply today.
HENRY is a safeguarding organisation and this role requires a standard DBS check.
The client requests no contact from agencies or media sales.

