Part jobs

About Working Well Trust 

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment. 

We are now recruiting IPS Employment Advisors to join our IPS service to join our Kingston & Sutton team. This is a full-time, permanent role working 35 hours per week, following the principles of the IPS model to support people into paid employment. Please note that if you have previously applied for this role, we will not be considering repeat applications on this occasion.

What you’ll be doing 

If you were working with us, your days would be varied and people-centred. You would manage a caseload of clients with mental health support needs, people experiencing homelessness, and people with offending histories, offering one-to-one support to help them secure and sustain employment that matches their preferences. 

You would provide person-centred guidance using the IPS approach (training is provided), helping clients build confidence, prepare for work, and navigate challenges that may arise. A key part of the role involves engaging employers, promoting the value of our service, and identifying suitable job opportunities.

You would work closely with NHS clinical teams, contributing to an integrated approach to recovery through employment. This includes attending team meetings, coordinating support, and maintaining clear, client-led communication. The role also involves working to agreed targets while maintaining a high-quality, supportive service. 

What you’ll need 

You do not need previous employment support experience. What matters most is that you bring: 

• A genuine desire to support people with mental health support needs and/or learning disabilities to achieve their employment goals. 

• Motivation to help people from all backgrounds move into meaningful work. 

• Confidence speaking with a wide range of people, from clients to employers. 

• Strong organisation skills, with the ability to multitask and manage your workload. 

• Willingness to learn the IPS model and become confident approaching employers. 

We welcome applications from people with lived experience of mental health, personally or through a close contact. 

What we offer 

• 30 days annual leave plus public holidays (FTE) 

• Paid company closed days at the end of the year (FTE) 

• Flexible, paid Wellbeing Hour every fortnight (FTE) 

• 6% employer pension contribution 

Working Well Trust is an equal opportunities employer and Confident about Disabilities. 

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed. 

Start your application today and take the next step in a rewarding career. 

Roman Catholic Archdiocese of Southwark

Chief Operating Officer

£125,000

Full-time, permanent

North Lambeth with travel in the Archdiocese and occasionally beyond with some home working possible.

The Roman Catholic Archdiocese of Southwark is one of the largest dioceses in the UK, but more than that it is a vibrant and diverse Diocese with ambitious plans for leading people to Christ.  This includes through spreading the Good News of the Gospel, delivering high-quality Catholic education and support for the vulnerable and marginalised.

The Archdiocese has 175 parishes and 162 schools across the whole of London south of the Thames, all of Kent and the eastern parts of Surrey. While parishes operate under individual canonical status, the Archdiocese has extensive operating procedures which govern areas of parish life, activity and operation. This means the Archdiocese supports parishes to flourish, while ensuring they comply with UK law.

Today, Southwark consists of range of diverse communities from inner London and suburban parishes to coastal and rural churches. Southwark’s rich history continues to evolve under the dynamic pastoral leadership of Archbishop John Wilson, who invites all to embrace social justice by putting their faith into action, to and become part of an evangelising and missionary Archdiocese that shares the Good News of Jesus Christ.

Centred on Jesus Christ, the Archdiocese of Southwark will evangelise by helping people to grow in faith and to live in hope. Collectively we can change our world for the better by imitating Christ in showing love, justice, and peace to all. Our mission is to invite people to know the Lord Jesus who offers us life in its fullness.

We are seeking to appoint a Chief Operating Officer who is passionate about this mission and who can provide the leadership that will drive us forward in our work to be a Missionary Diocese.

The Chief Operating Officer provides strategic and operational leadership across the Archdiocese.  You will hold responsibility for ensuring that Archdiocesan operations support the mission of the Church, are financially sustainable, and are compliant with legal and regulatory requirements. This role is pivotal in safeguarding and enhancing the Archdiocese’s Mission and the supporting physical estate for current and future generations.

Prospectus is delighted to be supporting our client in the search for a Senior Individual Giving Manager (Maternity Cover).

The organisation are a leading charity provider of mental health services in England, who are on a mission to bring about meaningful change: to our health and social care system, to the way society views mental illness, and to people’s lives across the country. 

This is a full-time, 12-month maternity cover contract, paying a salary of £37,406 – £45,384 per annum. The post holder will work in a hybrid model from their offices in London.

As the Senior Individual Giving Manager, you will lead the strategic and operational delivery of individual giving across acquisition, retention and supporter care, using emotionally resonant campaigns and data driven decision making to grow their supporter base and maximise lifetime value. You will manage and motivate a team of three Individual Giving Officers, creating a supportive, high performing culture.

The ideal candidate will have demonstrable experience in delivering individual giving programmes across both acquisition and retention. You will also have a solid track record in direct and digital fundraising, including paid social and ideally you will have previous line management experience.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Ariha Semontee at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon. 
 

Salary: £15,600–£18,000 per annum (£26,000–£30,000 FTE equivalent)

Contract type: 1-year fixed term (end date July 2027); part-time (3 days per week, 0.6 FTE) 

Location: London, Birmingham or Bristol

Hybrid: Envision operates a hybrid working policy with one day per week in a regional office, plus ad-hoc travel across regions for events and training. 

Role: This is an exciting opportunity to champion youth voice across Envision and support young people as they transition beyond our programmes. 

As Youth Engagement and Transitions Officer, you will lead and coordinate our Youth Advisory Group, ensuring young people have genuine influence over organisational priorities and decision-making. You will develop and maintain a thriving graduate and alumni network, creating opportunities for continued connection, mentoring and professional development. You will also design and deliver a Transitions Programme that supports young people as they move into education, employment or further opportunities, working with our Partnerships team to engage Envision's corporate partners where relevant. 

Youth voice will run through everything you do. Working closely with the Communications Manager, you will ensure young people's perspectives are authentically reflected across our communications - from social media and campaigns to case studies and co-created content. You will be part of the Programmes and Impact Team, collaborating with colleagues across London, Birmingham and Bristol to embed meaningful youth participation at every level of the organisation. 

Key Responsibilities: 

• Lead and coordinate the Youth Advisory Group and internal youth voice working group 

• Design and deliver a Transitions Programme and graduate/alumni network 

• Develop events, mentoring and networking initiatives for graduates 

• Support youth-focused communications including content creation and co-produced materials 

• Build relationships with partners and stakeholders to create opportunities for young people 

• Collect data and contribute to monitoring and evaluation of youth engagement activities 

Essential Experience, Knowledge and Competencies: 

• Experience facilitating activities with young people, including creating and co-creating engaging sessions and adapting to the needs of the group 

• Strong project management and organisational skills with the ability to manage your own time to meet deadlines 

• Experience working on projects with multiple stakeholders, communicating effectively in writing and verbally 

• Commitment to Envision's vision, mission and values 

Envision seeks to ensure we achieve diversity in our workforce and that all applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We actively encourage applications from candidates from Black and Minority Ethnic backgrounds and from socio-economically disadvantaged backgrounds, as they are currently under-represented in our organisation. Envision graduates will be guaranteed a first-round interview. 

To apply, please submit your application via Charity Jobs.

Deadline — Midnight, Sunday 17th May 

Please note: 

• Applicants must have the right to work in the UK. Unfortunately we are unable to sponsor visas at this time. 

• We will only be contacting candidates who have been shortlisted for interview. If you do not hear from us, please assume your application has been unsuccessful. 

• Successful candidates will be subject to a full Enhanced DBS check and reference checks. 

We're looking for a kind, compassionate and resilient Team Leader to join Learning Disabilities Service located in Tower Hamlets. No personal care or experience required, just the right values.

£33,131.00 per annum, working 40 hours per week.

Want to feel valued? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The post holder will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the contract manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
• Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
• Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
• Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
• Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
• Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
• Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations

About you:

• Enjoys social interaction and the company of others, networks in local business community
• Approachable and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

What you'll bring:

Essential:

• Educated to degree level or equivalent

Desirable:

• Other relevant professional memberships and/or specialist qualifications are desirable

About us

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Amnesty International UK (AIUK) has a simple aim: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they are denied. If you want to use your skills, knowledge, and experience to help fight for human rights, you could be our new Data Analyst.

Please note there are two fixed term positions available for this role. One role is fixed term until end of 2026, and the other is until June 2027. You only need to submit one application to be considered for both roles.

About the role

The Data Analyst is responsible for providing the insight, reporting and learnings to evaluate the effectiveness and inform the direction of Amnesty International UK's marketing and campaigning activities. The role is also responsible for managing the extraction of mailing and other contact data for AIUK's supporter communications.

The Data Analyst is also required to produce reports and dashboards, ensuring that data analysis findings are communicated to key stakeholders across the organisation in an engaging and impactful manner.

We're looking for someone who is passionate about drawing insights from data and is keen to use their analytical skills to maximise the impact of our campaigns to end human rights abuses.

More details can be found by downloading the job description from our careers portal.

The role may be for you if:

• You have undertaken analysis and reporting to inform decision making in a fundraising or marketing context
• You can develop and maintain reporting and dashboard solutions.
• You collaborate and positively contribute to an inclusive culture.
• You have a good knowledge of relational databases and a range of data analysis tools and techniques such as SQL, R and Python.
• You can inclusively communicate statistical and technical findings in an easy-to-understand manner.

Our Commitment to you

Inclusion, Diversity, Equity, and Anti-Racism (IDEA) are at the core of our values. We want to be an organisation that tackles structural inequality and prejudice as well as be an actively anti-racist organisation. This means taking a meaningful and equitable approach to supporting and developing you and others during your time with us.

New colleagues receive 27 days leave annually (29 after five years), as well as bank holidays (pro rated for part time) and 3 wellbeing days. 2-5% employee pension contributions are matched at 6-9% and we offer 6 months full pay for family leave. We offer flexible working such as compressed work patterns and job shares.

Apply for this role

This vacancy advert may be taken down from job boards earlier than the stated deadline if a high standard of applications is received (if you have started an application in our portal, you will still have opportunity to complete it by the original deadline).

We welcome applications from everyone and particularly encourage applications from people from an ethnic minority background, and people with a disability to help us achieve a balanced representation in our workforce, especially at senior grades.

To reduce bias in our shortlisting process, AIUK operates an anonymised application process. If for any reason you prefer to apply in a different format, or require adjustments in the process, please get in touch. To support all candidates to perform their best at interview, we send questions 24 hours in advance. We are a disability confident organisation.

Visit amnesty.org.uk/jobs for application guidance and information on benefits, recruitment inclusion and hybrid working.

Our client makes theatre that entertains and inspires using its creativity, expertise and unique reach. They share unforgettable stories with millions of audience members across the UK and around the world – on stage, on tour, in schools, on cinema screen and streaming at home. The organisation now requires a Senior Major Gifts Manager and Prospectus is pleased to lead the search.

The Senior Major Gifts Manager will play a crucial role in the theatre’s new Stories Start Here campaign, building on the successful major donor fundraising programme, acting as the key relationship manager for a portfolio of some of the closest and most passionate supporters. The postholder will identify, cultivate, solicit and secure major gifts of £25,000 and more, working collaboratively across the excellent Development department. Reporting to the Head of Major Gifts, the Senior Major Gifts Manager will support Development senior management, Trustees, and the Development in their solicitation of principal and major gifts.

The appointed candidate will have experience in a fundraising capacity with a successful track record of meeting targets and personally soliciting and securing five-figure philanthropic gifts. There will be evidence in your application of relationship management to proactively develop a portfolio of prospects and of demonstrable prospect research skills. You will need to write persuasively in this role and will have experience of creating compelling fundraising materials.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Ryan Burdock at Prospectus

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.      
 
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.  

Are you ready to help shape our service from the ground up? Join us in developing REST (Recover, Eat, Support, Talk) – a new daytime drop-in hub focused on recovery, support and conversations held over a good cuppa!

We are looking for two compassionate and reliable Senior Wellbeing Support Workers to support the delivery of our new REST Hub Service in Bury St Edmunds and Ipswich providing holistic support for individuals accessing the service who may be experiencing mental distress.

You will lead the day-to-day running of the service and provide operational oversight, manage volunteers, and support staff to ensure safe, consistent and high-quality support.

At Suffolk Mind, our mission is to make Suffolk the best place in the world for talking about and taking care of mental health. 

​

Key information:​

• Hours: 37 hours per week
• Work pattern: 9am – 5pm, Monday – Friday
• Salary: £27,202.00 - £30,856.00 per year
• Location: Central Bury St Edmunds or Ipswhich 
• Contract type: Fixed term until 31st March 2027 (subject to service contract renewal)​
• Number of availbale posts: 1 post based in Ipswich and 1 post based in Bury St Edmunds 

Why work for Suffolk Mind?

We are committed to supporting the health and wellbeing of our staff and have tailored our benefits package* to support this; we offer:

• 25 days holiday per year plus bank holidays as standard– increasing to 30 days with length of service (pro rata for part time employees)
• Your birthday day off
• An option to buy or sell annual leave
• Health and dental care insurance plan
• Occupational sick pay scheme
• Pension scheme
• Blue Light Card – offering discounts on 100’s of retailers both in store and online
• Monetary reward for length of service
• Refer a friend scheme

​

Plus, internal wellbeing courses, opportunities for training, flexible and hybrid working options, excellent support and job satisfaction.

Is the job for you?

Below is a brief summary of the key requirements for this role, but for more information please make sure you visit the vacancies page on our website and download the full job description and person specification.
 

• Essential
   
  • At least 1-2 years’ experience of working with adults in a mental health environment
  • Ability to work in high-pressure, emotionally demanding environments with people suffering mental distress
  • Enhanced & Adult’s Barred DBS check (arranged by Suffolk Mind)

    ​

• Desirable
   
  • Qualification in mental health e.g. DipSW, RMN, NVQ3, Cert 3, Human Givens diploma, Counselling or equivalent
  • Good listening and people skills, especially supporting staff in complex situations
  • Experience in managing volunteers and small teams
  • Experience in working with a similar REST or equivalent service

If you are looking to use your skills towards a career where your need for meaning and purpose are met, then come and join our team.

To apply, please complete a Suffolk Mind Application form by visiting our website, select ‘get involved’ from the top menu then ‘vacancies’ in the drop down list.

Closing date for applications:   midnight Sunday 24th May 2026

We reserve the right to close this job advert once a suitable a candidate has been found, therefore successful candidates may be contacted to interview at any time throughout the advertising process and would encourage you to apply as soon as possible.​

Interviews date: week commencing 1st June 2026

Interview questions may be sent in advance of interview.

We aim to let all applicants know the status of their application within 4 weeks from closing.

Unfortunately, we are unable to offer sponsorship on this role.

​

Please complete our Equality and Diversity Survey here.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

​

NO AGENCIES PLEASE

Suffolk Mind is committed to safeguarding and promoting the welfare of all children, young people, and adults at risk who have contact with our services and personnel. We expect all staff and volunteers to share this commitment. Background and DBS checks will be required for relevant posts as part of our Safer Recruitment procedures.

*T&Cs apply

​

Additional keywords: Wellbeing, Senior, Support Worker, day drop in, mental health, charity recover, recovery, eat, support, talk, hub

Prospectus is excited to be working with the our client to help them recruit for a Trust and Foundations Manager to join their UK team. The foundation is a UK-based microfinance charity that gives small loans and business training to women in Malawi, Zimbabwe and Zambia. They envision a world where people living in poverty have the opportunity to build sustainable and better lives for themselves and their families. They provide women in sub-Saharan Africa with financial services, business training, mentoring, and ongoing support.

This is an exciting time to join the foundation as they embark on a phase of major organisational growth. In 2026, they are launching a capital campaign to expand their outreach from serving 150,000 women each year to 1 million women annually.

The role is offered on a permanent full-time basis with a salary between £40,000 to £45,000 per annum with flexible hybrid working options between home and their London office.  

The Trust and Foundations Manager is responsible for securing significant grant income from trusts, foundations, and institutional funders in the UK and internationally. The role leads on developing and managing a high-value funding pipeline, securing five  and six figure grants, and building strong, long-term funder relationships. Reporting to the Director of Fundraising and Communications, they will work closely with colleagues in London and across sub-Saharan Africa to develop compelling proposals, budgets, and reports. The role includes line management responsibility for one fundraising team member.

They are looking for someone with demonstrable experience in securing significant grants (five or six figure gifts) from trusts, foundations, and institutional funders. They are looking for a candidate with demonstrable experience in writing successful grant applications and bids, with a portfolio of high-value awards. The ideal candidate will have an interest in international development and the work of MicroLoan Foundation.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Firas El Dib at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. 

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
 

Part-Time Administrator (3 days per week – flexible working pattern)
Rugby
£15 per hour

We’re looking for a highly organised and proactive Administrator to join a small, collaborative team supporting a busy and impactful organisation.

This is a varied role where you’ll play a key part in keeping things running smoothly – from supporting senior leadership and coordinating meetings, to managing accreditation processes and helping organise team activities.

If you enjoy structure, take pride in detail, and love being the person who keeps everything on track, this could be a great fit.

What you’ll be doing:

Supporting senior leadership & meetings

• Providing administrative support to the Interim CEO and senior stakeholders
• Coordinating Trustee Board and management meetings
• Taking accurate minutes and managing actions
• Supporting the preparation of Board and AGM papers

Managing accreditation administration

• Maintaining client and product records
• Coordinating accreditation panels and submissions
• Managing contracts, renewals, and client communications
• Keeping CRM systems up to date
• Supporting improvements to processes (including use of Monday.com)

Office & team support

• Helping source flexible office space in Rugby
• Supporting office setup (equipment, furniture, logistics)
• Assisting with organising a staff away day

General admin

• Providing ad-hoc support across the team as needed

What we’re looking for:

• A highly organised administrator with strong attention to detail
• Someone proactive who can manage multiple priorities
• Confident supporting senior stakeholders
• Excellent written and verbal communication skills
• Experience with CRM systems (Monday.com experience would be a bonus)

If this sounds like you, please get in touch ASAP.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Prospectus is proud to partner with our client to appoint their new Director of Fundraising and Development. They deliver life-saving and life-changing interventions to some of the world’s poorest and most vulnerable people. From rapid emergency response to their innovative programming in health and nutrition, livelihoods and education, they go to the hardest to reach places to make sure that no-one is left behind.

Director of Fundraising and Development
Permanent
London or Belfast (1 day per week in the office)
London salary: £75,076-£82,584
Belfast salary: £69,370-£76,307

The Director of Fundraising and Development is a senior leadership role responsible for driving sustainable, diversified income growth for the organisation in line with the UK strategic Funding Goal and wider global strategy. The role will oversee a brilliant team and combines a strong mass fundraising portfolio with philanthropy and partnerships, creating opportunities to unlock high-value income through global foundations, strategic partnerships, and private and philanthropic capital. Reporting to the Executive Director, the postholder will also develop and scale opportunities in impact investing, blended finance and innovative financing.

The selected candidate will have significant senior leadership experience in partnerships, philanthropy or income development, with a demonstrable track record of securing and growing funding. You will have significant experience in a broad range of fundraising disciplines, with a demonstrable track record of achieving successful results and leading high-performing teams. It is not essential to have experience in an INGO or complex, federated organisation, but is desirable.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Ryan Burdock at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.      
 
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Customer Experience Coordinator

Salary:
Living Onsite – £25,685 per annum (Band C, Level 3)
Living Offsite – £27,445 per annum (Band C, Level 3), inclusive of OLW

Location: Gilwell Park, Chingford, E4 7QW
Contract Type: Permanent
Working Hours: 35 hours per week, worked on a rota basis including weekends

About the Role

We’re looking for a proactive and customer-focused Customer Experience Coordinator to help create exceptional experiences for visitors at Gilwell Park. This is an exciting opportunity for someone who enjoys working in a fast-paced environment, building strong customer relationships, and supporting unforgettable outdoor adventures.

In this role, you’ll play a key part in understanding customer needs, guiding them towards the right experiences, and supporting centre teams to ensure every visit runs smoothly from booking through to aftercare.

Key Responsibilities

Customer Service & Bookings

• Deliver professional and friendly support across phone, email, live chat, and social media channels.
• Advise customers on suitable products, activities, and booking options tailored to their needs.
• Maintain high service standards in line with SLAs and brand expectations.
• Manage customer bookings from enquiry stage through to post-visit support.

Administration

• Process bookings, enquiries, and customer information using internal systems including SharePoint, Cinolla, and Zendesk.
• Handle payments, invoices, and other routine financial administration tasks.
• Support the conversion of enquiries into confirmed bookings.

Centre Support

• Assist in planning activity programmes suited to customer and group requirements.
• Work collaboratively with centre teams to ensure a seamless customer journey.
• Support operational procedures, compliance requirements, and safety checks.

About You

We’re looking for someone with:

• Previous experience delivering high-quality customer service.
• Experience within outdoor education, residential centres, hospitality, leisure, or a related sector.
• Strong interpersonal and communication skills, both written and verbal.
• Excellent organisational skills with strong attention to detail.
• The ability to manage multiple priorities while maintaining a positive customer experience.

Why Join Us?

This is a fantastic opportunity to join a passionate team dedicated to creating memorable experiences in a unique outdoor environment. You’ll gain valuable experience in customer engagement, operations, and adventure-based hospitality while working at one of the UK’s leading activity centres.

Benefits:

• We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
• 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
• Flexible working hours
• Work in a way that suits you, your role and your department
• Double matching pension up to 10% of gross salary

For a full list of our benefits, click .

Closing date for applications: 23:59 on Sunday, 7th June 2026

Interviews will be held in person at Gilwell Park on Tuesday, 16th June 2026.

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

As a Domestic Abuse Specialist working for Aurora New Dawn, you will work to strengthen the police response to domestic abuse by providing independent, specialist expertise within police control rooms.

Based in a local police control room you will work alongside call handlers, dispatchers, and officers to:

• assess risk and ensure no opportunities for safeguarding are missed
• quality assure police responses to domestic abuse calls
• review incident logs, DASH/DARA risk assessments, and Body Worn Video (BWV) footage
• provide operational advice to officers deploying to incidents
• identify and facilitate referrals into specialist domestic abuse support services
• improve victim safety from the very first point of contact

Working under the direction of a Senior member of staff you will work independently but collaboratively with Thames Valley police, and in line with our organisational values.

This role involves supporting and developing police staff within police centres. There may also be occasions in the future where you attend callouts alongside officers to observe their engagement with victims, to provide feedback that supports risk assessment and safeguarding processes.

PLEASE NOTE: This is an on-site role which requires you to be co-located within police control rooms and/or call centres during your shifts.

MAIN DUTIES

1. Call Review and Quality Assurance

• Listen to live or recently recorded 101/999 calls to assess victim engagement and identify missed domestic abuse indicators.
• Provide constructive, specialist feedback to call handlers to strengthen practice.
• Review selected calls or conduct sampling to identify domestic abuse calls that may have been missed.
• Review body-worn video (BWV) footage as required.

1. Risk Assessment and Escalation

• Review DASH/DARA risk assessments, police logs, and intelligence systems to identify concerns.
• Escalate cases requiring regrading or altered response times to the Force Control Room (FCR) Inspector, documenting all recommendations.
• Identify risk patterns and ensure timely action to safeguard victims.

1. Operational Advice for Officers and Control Room Staff

• Provide attending officers with relevant operational advice and background information via manual intelligence checks, such as:

Ø  protective order status

Ø  history of prior callouts

Ø  known risk indicators

Ø  relevant vulnerabilities or perpetrator patterns

• Add safeguarding information to dispatch logs as appropriate.

1. Multi‑Agency Work and Referrals

• Work closely with the local Victims First Hub, other specialist services and relevant ‘By and For’ organisations to facilitate appropriate onward referrals.
• Provide guidance on appropriate pathways for victims based on risk, identity, and need.
• Support the development of posters, guidance, and resources for FCR staff relating to out‑of‑hours support.

1. Learning, Development and Culture Change

• Support, inform, and where appropriate deliver training for call handlers and new recruits.
• Contribute to identifying themes, patterns, and learning for organisational improvement.
• Participate in review meetings with TVP, OPCC, and the Aurora Management Team.

1. Independence, Governance and Data

• Maintain strict independence while collaborating constructively with police colleagues.
• Work within data protection legislation and information sharing policies, including in relation to police data.
• Maintain accurate, confidential case and activity records.

1. Professional Responsibilities

• Maintain up‑to‑date specialist knowledge of domestic abuse practice.
• Participate in regular clinical supervision, case/workload reviews and line management supervision.
• Work flexibly to meet demand and support resilience across all FCR locations.
• Uphold Aurora New Dawn’s values, ethos and confidentiality standards at all times
• Complete any other duties. appropriate to the role and level.

Corporate Responsibilities

1. The above range of duties and responsibilities is not exhaustive: post holders will be expected to perform work of a similar level and responsibility when requested to do so.
2. Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.
3. Observe duty to all Heath and Safety rules and take all reasonable care to promote the health and safety of yourself and others.
4. Act in a way that supports and promotes Aurora New Dawn’s Equal Opportunities Policy, which aims to ensure everyone has equal treatment and equal access to employment and services.
5. Contribute to Best value by working in an effective, efficient, and economic way, and to suggest and implement improved ways of working wherever possible. 

IT Security

All staff must strictly adhere to current Aurora New Dawn policy on IT security as instructed by Chief Executive. Any breach of this policy could invoke the Aurora New Dawn disciplinary procedures, which could result in dismissal.

PERSON SPECIFICATION

This job description is a guide to the work you will initially be required to undertake.  It may be changed from time to time to meet changing circumstances.  It does not form part of your contract of employment

DOMESTIC ABUSE SPECIALIST

Essential Skills, Knowledge & Experience

• Demonstrable, direct experience of supporting victims of domestic abuse.
• Strong understanding of:
  • domestic abuse typologies
  • risk assessment and safety planning
  • dynamics of coercive control
• Understanding of trauma-informed practice principles, and their application to policing
• Ability to analyse risk quickly and accurately, including during crisis situations.
• Experience reviewing domestic abuse cases, quality assurance/audit and DIP sampling
• Knowledge of local specialist services, including By and For providers.
• Excellent verbal and written communication skills, including providing clear, constructive feedback and written reports
• Ability to maintain professional boundaries and act with independence.
• Strong IT skills and ability to use case management or intelligence systems.
• Ability to remain calm and effective in a high‑pressure, fast‑moving environment.
• Confidence in representing the organisation at local meetings, training sessions and within multi-agency groups as required.
• Commitment to feminist ethos, equality, and anti‑discriminatory practice.
• Ability to work flexible hours, including evenings and weekends.

Desirable

• IDVA qualification via a recognised provider.
• Experience working with police or within a control room setting.
• Experience delivering training or workshops.
• Experience reviewing Body Worn Video (BWV), police logs, or intelligence systems.
• Experience working in a crisis-response environment (e.g., helplines, emergency services).

Personal Qualities

• Compassionate, empathetic, and victim/survivor‑centred.
• Non‑judgemental, empowering approach.
• Ability to challenge constructively and maintain independence.
• Adaptable, resilient, and able to manage competing demands.
• Reliable, professional, and trustworthy.
• Reflective, with commitment to continuous improvement.

Other Requirements

• Enhanced DBS
• Full Police Vetting is an essential requirement of the post and will be required on acceptance of employment. If full Level 3 Police vetting is not obtained your employment can be terminated.
• Ability to travel across Thames Valley locations.
• Access to a vehicle and valid UK driving
• This role is exempt from the Rehabilitation of Offenders Act 1974.

We encourage applications from women of all backgrounds and communities and are committed to having a team that is diverse in terms of skills, experiences, and abilities. We particularly encourage applications from disabled and Black, Asian, and Minority Ethnic women, as these groups are currently underrepresented in our organisation.

Strategic Partnership Development Manager

Contract type: Permanent, Full-time, 35 hours per week

Location: London, UK

UK hybrid working – a minimum of 40% of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
 

Salary: £47,423 per year with excellent benefits

*We offer competitive, market-aligned starting salaries. While most roles are offered at the advertised starting salary, we may adjust this in exceptional cases depending on a candidate’s experience, skills, and potential.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The Corporate Partnerships Team is responsible for developing high value, high impact strategic partnerships with companies, where the value goes beyond financial alone to meaningfully contribute towards WaterAid’s mission, including finding ways to contribute to programmatic, policy and advocacy objectives.

About the role

As our proactive and driven Strategic Partnership Development Manager you will lead partnership development for a range of priority corporate sectors - working closely with global partnerships, programmes and policy colleagues - to secure new multi-year partnerships and drive sustainable change.

In this role, you will:

• Lead on partnership development for strategically important sectors including food and beverage and agriculture, as well as other sectors to be determined. Effectively utilising your commercial awareness and corporate partnerships expertise to present WaterAid’s partnerships offering and value-add externally to these industries.
• Develop and manage a pipeline of potential high value, annual and multi-year new business opportunities, ensuring there is sufficient lead generation, active movement and conversion to secure annual and multi-year 6-figure+ partnerships.
• Collaborate with colleagues across the WaterAid federation including partnerships, communications, programmes and advocacy to identify and develop high-quality propositions that meet both partner and WaterAid needs.
• Lead WaterAid’s presence at global events and conferences, building a network of contacts amongst companies and actively cultivating this network.
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Proven experience in generating six-figure strategic, new business partnerships from cold in the charity sector or in a commercial setting and proven ability to meet and exceed personal targets.
• An externally focused and proactive attitude, with the energy and passion to engage people and excite them about WaterAid, alongside the ability to forge effective working relationships with stakeholders at all levels, including internal and external C-suite.
• Excellent presentation, verbal and written communication skills with an aptitude for writing high-quality and engaging proposals for a corporate audience.
• Strong working understanding of charity-corporate partnerships, corporate sustainability, Environmental Social and Governance (ESG) and Corporate Social Responsibility (CSR).

Although not essential, we’d prefer you to have:

• Understanding and experience of international development
• Understanding of and active interest in the agriculture and food & beverage sectors, including key materially important sustainability topics.

Closing date: Applications close 12:00 PM UK time on the 19th May 2026. Applications will be reviewed on a rolling basis, and the role may close earlier if a suitable candidate is identified, so we encourage you to apply as early as possible. 

How to apply: Click Apply to complete the pre-screening questions and upload your CV.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our People Promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!