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Closing in 3 days
Peabody, Pitsea, Essex (On-site)
£37,681 per year
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Page 16 of 60
Pitsea, Essex (On-site)
£37,681 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Make a real difference where it matters most.

At Peabody, we're committed to creating safe, healthy homes for our residents. As our new Damp & Mould Lead, you'll play a vital role in helping residents through challenging situations, ensuring cases are managed effectively, sensitively and in line with Awaab's Law.

This is a fast-paced, highly visible role where no two days are the same. You'll be the key link between residents, contractors and operational teams, taking ownership of damp and mould cases from initial contact through to resolution.

What you'll be doing

  • Outstanding customer service skills.
  • Experience dealing with difficult, challenging or vulnerable residents/customers.
  • Strong time management and prioritisation skills.
  • The ability to manage multiple cases and deadlines simultaneously.
  • Excellent communication and stakeholder management skills.
  • A self-motivated approach with the confidence to work independently.
  • Strong problem-solving skills and a passion for achieving positive outcomes.
  • Experience in a fast-paced environment where attention to detail is critical.
  • Good IT skills, including experience using Microsoft Office applications and case management or housing management systems.
  • An understanding of policies, processes and relevant legislation, with the ability to follow procedures and maintain compliance.
  • Housing, property services, repairs or social housing experience would be highly beneficial, although not essential for candidates with strong customer service and case management experience.

What we're looking for

We're looking for someone who thrives in a customer-focused environment and can stay calm under pressure.

You'll have:

  • Outstanding customer service skills
  • Experience dealing with difficult, challenging or vulnerable residents/customers
  • Strong time management and prioritisation skills
  • The ability to manage multiple cases and deadlines simultaneously
  • Excellent communication and stakeholder management skills
  • A self-motivated approach with the confidence to work independently
  • Strong problem-solving skills and a passion for achieving positive outcomes
  • Experience in a fast-paced environment where attention to detail is critical

 

Please read before applying:

An in-person assessment centre will be held at Pembroke House, Pitsea, Essex on Friday 2nd October

We're committed to making our recruitment process inclusive. If you require any reasonable adjustments during the recruitment process, please let us know and we'll be happy to support you.

Organisation
Peabody View profile Organisation type Registered Charity Company size More than 1000
Posted on: 16 September 2026
Closing date: 24 September 2026 at 14:31
Job ref: TP/39827/1395
Tags: Housing, Operations