Senior innovation manager jobs
About the role
RCOG Events is entering an exciting phase of transformation as we strengthen and expand our global education portfolio. Aligned to our new five-year corporate strategy, we are evolving our courses, skills-based workshops, and webinar programme to ensure they remain innovative, financially sustainable, and globally accessible.
To support this growth, we are seeking a Course Franchise Lead to manage and scale our franchise courses across the UK and internationally. This is a pivotal operational role with the opportunity to ensure that our courses are delivered consistently to the highest quality standards while supporting the global expansion of RCOG’s education portfolio.
You will combine operational expertise with commercial insight, overseeing franchise centres, embedding standard operating procedures and quality assurance processes, and supporting scalable delivery models to extend our reach worldwide. Working closely with the Head of Course Development and Delivery, internal teams, and franchise partners, you will ensure operational excellence, maintain financial sustainability, and deliver outstanding experiences for delegates and faculty.
Collaborating with senior stakeholders, faculty, education partners, and internal teams, you will act as the key operational contact for franchise centres, driving consistency, quality, and performance while supporting the College’s wider strategic ambitions.
This is a unique opportunity to influence the global reach and impact of RCOG’s education portfolio, ensuring that high-quality learning continues to contribute to improving healthcare for women and girls worldwide.
Responsibilities:
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Oversee the operational delivery and scaling of RCOG franchise courses, ensuring consistency, quality, and alignment with College standards.
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Onboard and support franchise centres, providing guidance, training, and quality assurance to maintain high standards across all locations.
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Manage contracts, monitor financial performance, and identify opportunities to grow the franchise portfolio sustainably.
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Collaborate with internal teams, faculty, and external partners to streamline processes, resolve operational challenges, and enhance the delegate and faculty experience.
For the full list of key responsibilities, please check the recruitment pack.
About you
We are seeking a proactive and results driven professional, with a proven track record of developing and scaling multi-site or franchise education programmes, courses, or workshops. The ideal candidate will be skilled at embedding consistent processes, driving operational excellence, and ensuring high-quality delivery across multiple centres. You will be commercially aware, able to influence and build strong relationships with internal teams and external partners and experienced in supporting and motivating others to achieve high performance.
Requirements
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Proven experience managing multi-site, franchise, or partner-delivered education programmes, courses, or workshops.
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Strong operational and project management skills, including developing and implementing processes, standard operating procedures, and quality assurance frameworks.
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Commercial and strategic awareness, including managing budgets, monitoring financial performance, and ensuring the sustainability of franchise courses.
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Demonstrated ability to influence, collaborate with, and manage complex stakeholders, including internal teams, faculty, committees, and external partners.
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Experience driving operational improvements and continuous enhancement of course delivery, delegate experience, and partner support.
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We encourage candidates from all backgrounds to apply, particularly those who are collaborative, solution-focused, and motivated to ensure consistent, high-quality global delivery of RCOG’s education portfolio.
Requirements:
Please note that while we are looking for someone who has experience leading the development and delivery of franchise, licensed or multi centre education programmes or courses, we encourage candidates from all backgrounds to apply, especially those who are collaborative, and motivated by leading positive change in education.
If you are excited about joining the RCOG at a pivotal moment of transformation, with ambitious goals for growth and a supportive, inclusive culture, we would love to hear from you. We will support you to get up to speed, but confidence in influencing stakeholders, developing quality assurance processes, and the ability to work both operationally and strategically whilst embedding new ways of working from the outset will be important.
Our culture and benefits
As a key member of the team, you will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes:
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Agile and flexible working environment and free lunch onsite
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25 days annual leave, plus bank holidays and office closure from 25 December to 1 January
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10% pension contribution after probation
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Enhanced wellbeing and family support
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Interest-free season ticket loans after probation
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Tailored Learning and Development and study leave
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Affinity staff networks
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Life assurance and income protection schemes
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Lifestyle discounts
For a full list of the benefits we offer, please visit our careers site.
How to apply
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Click on Apply to be taken to our recruitment platform, Applied. Please visit our careers website to download the full Job pack.
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Applications close at 10.00am on Monday 18 March 2026
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We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date.
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Interviews are likely to be held in person at our offices in Union Street on Thursday 26 March 2026
We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups, including those from black, Asian and minority ethnic backgrounds and people with disabilities. To find out more, please see our Diversity Policy and Equal Opportunities Policy.
Please note: We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.
About us
The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 18,000 members in the UK and internationally.
We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.
WORKING WITH US
The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.
We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.
As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.
Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.
To discover more about our culture, ethos and what it is like to work here, visit the page.
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ABOUT THIS OPPORTUNITY
We are looking for a Finance Business Partner to support some of our academies with clear financial insight, smart budgeting, and data-driven decision-making. You’ll work closely with Principals and senior leaders, acting as a trusted advisor and helping drive efficiencies across our schools.
If you’re an analytical, confident finance professional with strong stakeholder skills, we’d love to hear from you.
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MAIN AREAS OF RESPONSIBILITY
Your responsibilities will include:
Financial Analysis & Reporting
- In-depth Financial Analysis
- Produce monthly, quarterly, and annual financial reports to assess business performance against targets and trends.
- Perform analysis to guide strategic decisions.
- Analyse margin performance, cost drivers, and overheads, recommending opportunities for efficiency and savings.
- Produce and review monthly balance sheet reconciliations to ensure accuracy and reliability of reports submitted to stakeholders
- Reporting & Commentary
- Prepare accurate and insightful financial reports including dashboards, variance reports, and commentary for business reviews.
- Translate raw financial data into actionable insights tailored to specific audiences (e.g. operations managers, Principals, department budget holders).
- Identify data anomalies and validate results by reconciling figures with source systems.
Business Partnering
- Stakeholder Collaboration
- Act as a financial advisor to various departments/Schools, supporting them in managing budgets, understanding performance, and planning.
- Build trusting relationships with stakeholders by being approachable, knowledgeable, and supportive.
- Decision Support
- Provide financial modelling to support business cases, changes in trends, and contract negotiations.
- Assist managers in interpreting financial outcomes and guide them on how to improve profitability and efficiency.
Risk Management & Compliance
- Regulatory & Policy Compliance
- Ensure adherence to relevant UK financial regulations, such as HMRC requirements, Companies Act, and internal financial controls.
- Monitor adherence to internal financial procedures, policies, and delegated authorities.
For a full list of responsibilities, please download the Job Pack.
WHAT WE ARE LOOKING FOR
We would like to hear from you if you have:
- A Bachelor’s degree in Finance, Accounting, Economics, Business Administration, or a related discipline.
- Part-qualified or fully qualified accountant (e.g., ACCA, CIMA, ACA)
- Commitment to ongoing professional development to remain current with UK financial regulations and best practices.
- A minimum of 3–5 years’ experience in a finance role, ideally with exposure to financial analysis, budgeting, and forecasting.
- Experience in a commercial or multi-site operational environment is advantageous.
- Demonstrable experience working with financial systems such as Oracle, SAP, or equivalent ERP solutions for financial reporting and analysis.
For a full job specification, please download the Job Pack.
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APPLYING FOR THIS POSITION
If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.
Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.
When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.
A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.
OUR VISION & VALUES
Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.
We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.
IMPORTANT INFORMATION
Safeguarding Notice
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.
Equal Opportunities
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
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WHAT WE CAN OFFER YOU
Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
You will also have access to a variety of benefits, support programmes and initiatives including:
- Excellent opportunities for continuous professional development and career progression
- Annual performance and loyalty bonus
- Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
- 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
- Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
- Employee Assistance Programme for free and confidential advice
- Cycle to work salary sacrifice scheme
- Wide range of shopping, leisure, and travel discounts
- 20% off at Tapi Carpets, exclusive to Harris employees
- Interest-free ICT and season ticket loans
For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Events Fundraiser Product Development
Do you want to design innovative fundraising products and events that engage supporters and make a tangible difference for patients?
We’re on a mission to support our client, voted one of the top 100 hospitals in the world, and a global leader in healthcare innovation. From new cancer care to a world-class children’s hospital, your work will help transform the future of patient care.
This new role is central to expanding and energising community events and fundraising products, creating even more opportunities to raise vital funds for the hospital.
Position: Events Fundraiser (Internally known as Senior Fundraiser Product Development)
Location: Cambridge / Hybrid (minimum two days per week in the office)
Salary: £29,000 - £31,000 per annum plus a great benefits package!
Hours: Full time, 37.5 hours per week
Contract: Permanent
Closing Date: Tuesday, 7th April 2026. We reserve the right to close this role if a suitable candidate is found.
Why You’ll Love This Role
- Lead the creation and growth of exciting community and corporate fundraising products
- Own projects end-to-end, from concept to delivery, and see the real impact of your work
- Build strong, lasting relationships with supporters and empower them to maximise their impact
- Work in a collaborative, supportive team with mentoring and career development opportunities
- Be at the heart of events that inspire, engage, and raise vital funds for world-class patient care
About the Job
As Events Fundraiser (Product Development), you’ll take ownership of a diverse portfolio of in-person and virtual fundraising events and products, ensuring they deliver maximum impact and income.
Your key responsibilities will include:
- Strategy, Planning & Development
- Communications
- Wider Team Support
- Targets, Budgets & Reporting
About You
You’re organised, creative, and passionate about fundraising. You’ll thrive in a fast-paced, varied environment and enjoy making a real difference for patients.
Essential skills and experience include:
- Competent in Word, Excel, PowerPoint, and relational databases
- Confident communicator, both verbal and written
- Able to work independently and manage multiple priorities
- Excellent administrative skills and attention to detail
- Experience in supporter events and engagement activities
- Event and project planning experience
- Resilient, creative, and highly organised
- A keen interest in fundraising and a passion for making a difference in healthcare is essential.
If you’re ready to create innovative fundraising products and events that inspire, engage, and raise vital funds, we want to hear from you!
A full UK driving licence and access to a vehicle is essential for this role.
We strongly encourage applicants from all backgrounds and identities, every new team member brings a unique perspective, helping us enrich and diversify our charity.
In Return
This is an amazing place to work!
You will receive a fantastic benefits package including:
- Pension Scheme with 7% Employer Contribution
- 25 days Annual Leave + Bank Holidays + Your Birthday off
- Group Life Assurance (4x salary)
- Enhanced Maternity and Paternity Pay
- Annual Eye Tests + £65 towards computer-use glasses
- On-site Leisure Centre
- NHS Discount Schemes
- Health Cash Plan
- Employee Assistance Programmes
- Cycle to Work Scheme
Other roles you may have experience in include Fundraising, Fundraiser, Product Development, Senior Fundraiser, Products, Products and Events, Events Fundraiser, Events Fundraising. #INDNFP
Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: £32000-£36000 p.a DOE
Hours: 37.5 Full-time
Reports to: Research Manager
Location: Harlow, Essex. Easily commutable from London Liverpool Street or Tottenham Hale Station. We offer a free minibus service to/from Harlow Town Train Station as well as free parking and EV charging on site.
Extra Information: Open to conversation on hybrid, flexible and compressed working arrangements.
About the role:
At the Motability Foundation we fund, support, research and innovate so that all disabled people can make the journeys they choose. We oversee the Motability Scheme and provide grants to help people use it, providing access to transport to hundreds of thousands of people a year. We award grants to other charities and organisations who provide different types of transport, or work towards making transport accessible. We also carry out ongoing research, in partnership with disabled people and key stakeholders in the industry, to inspire innovations that continue to champion accessible transport for all.
As Insight Officer, you’ll support the day-to-day delivery of insight and evidence across the Insight Team, helping to ensure that research outputs are timely, accessible and well used across the organisation.
What you will be doing:
Working closely with your colleagues in the Insight Team, you’ll contribute to research delivery, rapid evidence reviews and executive-style insight summaries. You’ll also support the coordination of research activity and help maintain shared evidence resources that underpin organisational learning and decision-making.
Key responsibilities will include:
· Producing clear and concise insight summaries and rapid evidence reviews to support policy, strategy and operational decision-making
· Analysing primary qualitative and quantitative research data (e.g. survey datasets, interviews and focus groups), under the guidance of Research Managers
· Accurately summarising research findings, identifying key themes and patterns, and drafting structured outputs for review
· Supporting the delivery of research projects across the Insight Team, including contributing to research tools, data collection and reporting
· Acting as a first point of contact for routine research queries and supporting the quality assurance of small-scale research activity
· Supporting the coordination and organisation of research activity across the Insight team, including maintaining process maps and research pipeline summaries, tracking outputs and maintaining documentation.
· Supporting research delivery across a portfolio of projects, including potential to support small to medium sized ad hoc research commissions
· Contributing to the development and upkeep of reference and evidence summaries
· Representing the Insight Team in cross-organisational working groups or projects where insight input is required
· Supporting good research practice by helping ensure outputs meet agreed quality, accessibility and ethical standards
This role offers a strong foundation in applied research and insight, with exposure across multiple projects and policy areas.
Your experience:
You are organised, curious and motivated by evidence. You enjoy working with data, both qualitative and quantitative and take pride in presenting findings clearly and accurately. You enjoy making sense of information and helping others use insight well, and you are also comfortable working across multiple priorities with support from more senior colleagues. You are detail-oriented without losing sight of the bigger picture, and you take pride in producing clear, reliable outputs.
You are likely to thrive in this role if you:
- Enjoy synthesising information into clear, structured summaries
- Are confident analysing both qualitative and quantitative data
- Are proactive and comfortable juggling different tasks and deadlines
- Communicate clearly in writing and are keen to build confidence presenting insight
- Work collaboratively and enjoy contributing to shared outputs
- Are interested in building a career in research, insight and/or policy
Requirements
We’re open to candidates from a range of backgrounds, including those early in their insight or research career who are keen to develop their skills.
Must haves:
- Experience working collaboratively with others to deliver shared outputs
- Experience supporting research, insight or analysis work in a professional, academic or applied setting
- Experience working with quantitative datasets using standard analysis tools (e.g. Excel or similar)
- Experience analysing qualitative and/or quantitative primary data (e.g. from survey datasets, interviews, focus groups)
- Experience identifying themes and patterns in qualitative data
- Ability to interpret findings accurately and translate them into clear written insight
- Experience producing concise, executive-style insight summaries distilling complex findings into key messages
- Understanding of basic research methods and principles, including sampling, bias and data quality
- Good organisational skills and attention to detail
- Confidence using standard office software to produce reports and manage information
Nice to haves:
- Experience producing rapid evidence reviews
- Experience supporting small research projects or ad hoc commissions
- Experience in disability, transport, social policy or public service research
- Experience organising or maintaining shared knowledge or reference resources
- Familiarity with qualitative analysis software (e.g. MAXQDA, NVivo or similar)
- Experience using statistical or survey tools (e.g. SPSS, R, Power BI, or equivalent)
- Experience creating simple and effective data visualisations to support insight summaries. This may include familiarity with Canva, Adobe, or other equivalent software packages.
Benefits
Who are we?
We are building a future where all disabled people have the transport options to make the journeys they choose.
We fund, support, research and innovate so that all disabled people can make the journeys they choose. We oversee the Motability Scheme and provide grants to help people use it, providing access to transport to hundreds of thousands of people a year. We award grants to charities and organisations who provide different types of transport, or work towards making transport accessible. We also carry out ongoing research, in partnership with disabled people and key stakeholders in the industry, to inspire innovations that continue to champion accessible transport for all.
Why choose us?
We want working for the Motability Foundation to be the best career move you’ve ever made. When you join the Motability Foundation you will join a group of people who are supportive, innovative and motivated to improve the lives of our beneficiaries.
We value everyone’s unique qualities and celebrate having a diverse, equitable and inclusive culture where everyone feels safe to be their authentic selves. This is embedded into our values, Collaborative, Respectful and Evolving.
We bring our people together through our People Forum, Equity, Diversity and Inclusion Forum, Social Squad and our Wellbeing Champions and our employee Spotlight Awards help us recognise the excellence and dedication of our staff.
We are proud to be recognised as Disability Confident Leader, have attained Platinum Level Award for Investors in People and are members of the Business Disability Forum.
A career with Motability Foundation can offer you so much more than earning potential, we pride ourselves in offering some fantastic benefits. Some of these include:
- 26 days annual leave, plus the option to buy/ sell up to five days.
- One wellbeing day for extra flexibility.
- Pension scheme - Up to 20%, including a 10% non-contributory contribution and matched contributions up to 5%.
- Life Assurance of four times your salary.
- Private healthcare through BUPA for you and your family, along with a Medicash Health Plan.
- Employee assistance programme: GP appointments, eye tests, flu vaccinations, sick pay and free gym and yoga sessions.
- Enhanced Parental Leave, including Adoption Pay.
- Free parking, EV charge points and a minibus service to/from the town centre and train station.
- Fresh fruit, breakfast snacks, and a Dress for Your Day dress code.
- Learning and development opportunities to help you grow.
Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, and we aim to be an employer of choice for candidates with disabilities.
As a Disability Confident Leader, we have committed to ensuring that disabled people and those with long term health conditions have the opportunities to fulfil their potential. We want to ensure everyone has the opportunity to perform their best when interviewing and when working with us, so if you require any reasonable adjustments that would make you more comfortable, please let us know so that we can do our best to support you.
To help us create an inclusive workplace we are committed to offering to interview every disabled applicant who meets the minimum criteria for the job. Some of our roles attract a high volume of applications and in some circumstances, we may need to limit the number of interviews offered to disabled and non-disabled candidates.
We are building a future where all disabled people have the transport options to make the journeys they choose.
The client requests no contact from agencies or media sales.
Are you an experienced operational leader with experience of developing and innovating services which improve client experience for vulnerable adults?
We are looking for someone to join St Mungo’s as Assistant Director of Client Experience. This new post brings together a range of services that deliver added value to our service offer for clients.
From leading the work on client involvement, to developing and delivering learning, training and employment interventions, to providing advice and improving our practice on welfare rights and complex health and wellbeing needs, this role is central to delivering our work to support clients to rebuild their lives.
As Assistant Director of Client Experience, you will work closely with client services and fundraising colleagues, bringing these areas together to ensure we deliver compelling services that enhance our client experience, attract funders, and clearly demonstrate their impact and value.
You will embed a culture of collaboration, strengthening partnerships with different organisations so that, across the system, we work towards providing the services our clients need and that achieve the greatest impact.
In this role you will:
- Oversee client involvement, resident engagement and lived experience apprenticeship schemes.
- Lead the coordination of our volunteers and the assessment of social work student placements.
- Oversee services offering clients learning, training and employment support.
- Lead work that supports clients and colleagues to navigate the welfare system, and to manage complex needs such as health, substance use, palliative care and bereavement.
- Focus on increasing our innovation, testing and learning from different interventions.
About you
We are looking for an experienced operational leader with a background in leading teams delivering services to groups of vulnerable adult clients. You will bring a passion for client involvement and a track record of developing, innovating and strengthening service offers and bringing teams together.
Your leadership will be committed, empowering, accountable, creative and inclusive. You will be an excellent problem solver with strong communication and influencing skills, able to engage colleagues at all levels and build effective partnerships across the sector. You will also have experience of managing budgets and using complex data to inform decisions and improve performance.
Above all, you make things happen. You drive progress efficiently while building engagement and collaboration, ensuring outcomes are delivered and meet the needs of the organisation.
Flexible working
This post is offered on a full time basis (37.5 hours per week), or part time hours can be considered (minimum 22.5 hours per week). We are open to discussions about different working patterns, for example condensed hours.
We support flexible and agile working. This role is London-based, with an expectation of working from our Central Office or one of our services at least 2 days per week to support collaboration, leadership, training and relationship-building. Due to the nature of the role, you will also work across different London and regional services and be expected to spend a significant part of your time our engaging with colleagues and clients in our services.
Our Central Office is currently located in Tower Hill, with a plan to relocate to a new space in Farringdon in summer 2026.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 23 March 2026
We will be holding colleague panels week of 13 April 2026, followed by interviews from 21 April 2026
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this level.
What we offer
Excellent Development and Growth Opportunities
A Diverse and Inclusive Workplace
Great Pay and Other Benefits
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you love helping people and helping a great charity at the same time? Are you friendly, clear and compassionate when speaking to our supporters on the phone or in person? Do you have strong computer skills and a keen attention to detail?
At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home.
We’re looking for a friendly, hard-working, compassionate individual to join our fast-paced team. You will have strong communication skills, with a friendly demeanour and a positive, ‘can do’ attitude. Sound computer skills are also essential for success. Our Supporter Services Team is the first port of call for many of our supporters and we hope each interaction is the beginning of a lasting relationship in support of our charity.
To be successful in this role you will:
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Have previous experience in a customer services/administrative role
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Be friendly, compassionate and self-motivated
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Possess a natural ability to engage with people on the phone or in person, and encourage trust and enthusiasm at the start of a supporter’s journey with the charity
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Be able to work at a computer for significant periods of time, as well as acting as an effective and engaged team-player.
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Have excellent computer skills – touch-type desirable, confident using a database, ensuring data input is clean and efficient.
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Regular monitoring of a busy team inbox and responding to or forwarding on emails in a prompt and helpful manner, within agreed timescales
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Have responsibility for the recording of donations and other financial data onto the database and handwritten ledger – ensuring accuracy at all times
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To ensure timely and efficient thanking of our supporters
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Possess a full driving license
Please see the job pack attached for further information on the role.
What we offer:
The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
- Flexible working and the opportunity to WFH one day per week to support work-life balance
- Generous annual leave entitlement with additional leave for long service
- Enhanced sick pay
- Access to an Employee Assistance programme which offers
both virtual and in-person support, 24/7 access to a GP
surgery web app, as well as lifestyle savings across online and
high street shops - Free flu jabs
- Charity events throughout the year
- Employer enhanced auto-enrolment pension scheme with 8% employer contribution
- Ongoing commitment to training and professional development
The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS).
If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and Person Specification and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it.
Please use your cover letter to let us know why you would like the role and why you would like to join our wonderful team.
Making A Difference

The client requests no contact from agencies or media sales.