Service delivery manager jobs

The Work Rights Centre is looking for an experienced and values-driven Immigration Adviser or Solicitor to join our frontline team. In this role, you will deliver life-changing legal advice to vulnerable migrants, while using your frontline insights to contribute directly to strategic campaigns, research, and policy work that challenge the systemic causes of injustice.

This is an ideal opportunity for an empathetic immigration expert who thrives in an agile and collaborative environment, and wants to plug the vital gap in support available through legal aid.

• Pay: £36,000 - £42,000 (depending on qualifications and experience)

• Contract length: Permanent (6-month probation)

• Hours: Full-time (37.5 hours per week, with flexibility for an exceptional candidate)

• Location: London hybrid (with possibility of remote-only for an exceptional candidate)

We offer a high-trust, learning-focused culture, flexible/remote options for exceptional candidates, generous SQE study/funding policies, and enhanced leave, pension, and sick pay benefits

The role

You will provide high-quality legal advice and representation at IAA Level 2/3 or Solicitor standard. Your diverse casework will range from assisting sponsored workers on high-risk visas, to managing complex human rights cases and supporting victims of modern slavery and trafficking. Crucially, your work will not happen in isolation. You will work closely with our employment advice team on overlapping cases, collaborate with policy and comms colleagues to evidence systemic issues, and help deliver public legal information and training.

About you

We seek an enthusiastic professional with at least 3 years of experience delivering high-quality immigration advice, who demonstrates a deep empathy for the experiences of vulnerable migrants.

You will also have:

• Level 2 or 3 IAA accreditation OR status as a qualified Solicitor eligible to practice in England and Wales.

• A 2:1 degree (or equivalent) in law or a related subject.

• At least 3 years’ experience providing immigration legal advice in compliance with IAA/SRA standards.

• Excellent legal research, analytical, and case management skills, with the ability to manage complex caseloads and tight deadlines.

• Outstanding client management and communication skills, with the ability to explain complex legal concepts to lay persons clearly and compassionately.

• A collaborative, team-first mindset and a commitment to the mission and values of the Work Rights Centre.

• Desirable: Knowledge of Modern Slavery and the National Referral Mechanism (NRM), familiarity with social welfare law, or proficiency in a language other than English.

How to apply

Send your CV and a cover letter outlining how your experience, skills, and how you meet the person specification to by Sunday, 30th August.

Shortlisted candidates will be invited to complete a short technical task. 

Even if you aren't sure you check every single box, if you hold the required qualifications, share our commitment to high-quality legal advice, and have a passion for social justice, we strongly encourage you to apply.

Please download the full job description below for detailed responsibilities and organisation FAQs.

Warehouse & Logistics Coordinator

One Can Trust, High Wycombe Part-time | 17 hours per week Salary: £13,600 per annum (£28,000 FTE)

Help keep our food bank running and support people facing food insecurity across South Bucks

One Can Trust is a thriving local charity supporting individuals and families experiencing hardship across South Bucks. Alongside our food bank, we run a clothes bank, toddler groups and a community café. With a dedicated team of 11 staff and over 400 volunteers, we currently support around 360 people each week.

We are looking for a practical, organised and community-minded Warehouse Coordinator to oversee the day-to-day running of our warehouse operation. This is a hands-on role that combines stock management, volunteer supervision, health and safety responsibilities and general warehouse administration.

If you enjoy working as part of a small team, thrive in a busy environment and want your work to make a genuine difference in your local community, we would love to hear from you.

About the role

As Warehouse Coordinator, you will be responsible for ensuring the smooth and efficient operation of the food bank warehouse. Working closely with volunteers and colleagues, you will oversee stock control, donations processing, warehouse organisation and compliance with food safety and health and safety standards.

This role is ideal for someone with warehouse or stockroom management experience who is happy to be actively involved in the physical day-to-day operation.

Reporting to: Operations Manager

Location: One Can Trust, 11b Duke Street, High Wycombe, HP13 6EE

Hours 15 to 17 hours per week (Monday to Friday, ideally 8.30am to 11.30am), plus approximately two flexible hours per week as required for food collections and operational needs.

A full driving licence is essential, along with a willingness to drive the charity's van.

Key responsibilities

Warehouse Operations

• Receive, inspect and record food donations from suppliers, businesses, community groups and members of the public.
• Organise and rotate stock to ensure food is stored safely and efficiently.
• Monitor inventory levels and maintain accurate stock records.
• Ensure adequate stock levels are available for food parcel preparation.
• Maintain a clean, safe and organised warehouse environment.
• Report shortages, surpluses or operational issues to the Operations Manager.

Volunteer Coordination

• Supervise and support warehouse volunteers during daily operations.
• Provide clear guidance and ensure volunteers follow warehouse procedures.
• Work closely with the Volunteer Coordinator to ensure sufficient volunteer cover.

Food Stock Management

• Carry out and review weekly stock checks.
• Identify low stock levels and report requirements to the Operations Manager.
• Liaise with the Finance and Procurement Coordinator regarding purchases.
• Oversee the collection of surplus fruit and vegetables, including undertaking collections when volunteer support is unavailable.

Health & Safety

• Promote and maintain a strong health and safety culture within the warehouse.
• Carry out routine checks, including temperature monitoring and environmental checks.
• Ensure compliance with food hygiene, manual handling and warehouse procedures.
• Act as Deputy Fire Warden.
• Work with external contractors, including pest control and PAT testing providers.
• Escalate concerns and support the implementation of health and safety improvements.

Facilities and Vehicle Management

• Support the upkeep, security and maintenance of the warehouse building.
• Ensure the charity van remains roadworthy, legally compliant and well maintained.
• Liaise with waste management providers and other service contractors.
• Undertake other reasonable duties as required to support the charity's operations.

About you

We are looking for someone who is:

• Experienced in warehouse, stockroom or inventory management.
• Highly organised with excellent attention to detail.
• Comfortable supervising and motivating volunteers.
• A confident communicator who enjoys working with people.
• Practical, proactive and willing to get involved wherever needed.
• Able to identify and solve operational problems quickly.
• Physically fit and able to safely lift items up to 25kg.
• Committed to supporting people experiencing hardship within the local community.
• Adaptable and able to manage changing priorities.
• Competent using basic IT systems, spreadsheets and stock management tools.

A Level 2 Food Hygiene and Safety qualification would be beneficial, although training can be provided.

What we offer

Working at One Can Trust offers the opportunity to make a real difference in your local community while being part of a supportive and friendly team.

We offer:

• Salary of £13,600 per annum (£28,000 FTE)
• 25 days annual leave plus Bank Holidays (pro rata)
• Contributory pension scheme
• Employee Assistance Programme
• Ongoing training and mentoring
• Opportunities to develop new skills and gain valuable charity sector experience
• A welcoming and collaborative working environment

Additional information

The successful candidate will be required to:

• Undergo a DBS check.
• Provide details of two referees.
• Complete relevant induction and training programmes.

One Can Trust is committed to building a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all sections of the community and will make reasonable adjustments throughout the recruitment process where required.

15-17 hours per week (3 hours per day) Monday to Friday, ideally 08:30 – 11:30 plus up to 2 hours ad hoc for fruit & veg collection / other requirements.

Closing date 6 Aug

Help build a stronger future for children and families across Hackney.

Hackney Playbus is looking for a relationship-focused Community Fundraiser to grow community fundraising, corporate partnerships and individual giving. This is an exciting freelance opportunity to help build sustainable income while working alongside a passionate team supporting children under five and their families.

About the role

We’re looking for someone who enjoys building relationships, spotting opportunities and connecting communities.

Working collaboratively with our staff team, you’ll help grow unrestricted income by developing:

• Community fundraising campaigns
• Corporate partnerships
• Individual giving
• Friends of Hackney Playbus
• Corporate volunteering
• Employee fundraising
• Local business relationships

You’ll also help build a sustainable pipeline of supporters using Beacon CRM and work closely with colleagues across fundraising, volunteering and programme delivery.

We’re looking for someone who has

• Experience in community fundraising, partnerships or supporter engagement
• Excellent networking and relationship-building skills
• Knowledge of Hackney or experience working in diverse urban communities
• Strong organisational skills
• Experience working independently and collaboratively
• Experience using a CRM (or willingness to learn Beacon CRM)

Experience in corporate fundraising, challenge events or individual giving is desirable.

What you’ll achieve

Over six months you’ll help us:

• Deliver at least two fundraising campaigns
• Launch Friends of Hackney Playbus
• Build new community and corporate partnerships
• Grow unrestricted income
• Strengthen local supporter relationships
• Create recommendations for future fundraising growth

Why join Hackney Playbus?

This is more than a fundraising role.

You’ll help shape a brand-new community fundraising programme from the ground up and play a key role in securing the future of an organisation that has supported children and families across Hackney for over 50 years.

If you’re passionate about community, partnerships and making a lasting local impact, we’d love to hear from you.

Independent Domestic Abuse Advocate

Location:Hybrid working, with a minimum of two days per week based across Chelsea and Westminster Hospital NHS Foundation Trust and Galop’s London office.
Salary:You will start on scale point F3, £33,771.85 per year (including London Weighting of £4,296.25).
Hours: 35/week
Contract: Fixed Term to 31 March 2027

About Galop

Galop is the UK's LGBT+ anti-abuse charity (est. 1982). We support thousands experiencing domestic abuse, sexual violence, hate crime, honour-based abuse, forced marriage, and conversion therapies. Person-centred, empowerment-based, trauma-informed. We drive policy change and legislative reform for LGBT+ victims.

The Role

Provide specialist domestic abuse advocacy to LGBT+ survivors at Chelsea and Westminster Hospital NHS Foundation Trust as part of Safe Horizons London Partnership. Work independently within the hospital, supervised by Galop, delivering advocacy, risk assessment, safety planning, and improving access to specialist support.

You Will

• Manage a caseload of LGBT+ survivors experiencing domestic abuse
• Deliver trauma-informed, survivor-led advocacy and safety planning
• Complete DASH assessments and support MARAC referrals
• Work with NHS safeguarding teams whilst maintaining independence
• Support access to housing, criminal justice, health and specialist services
• Respond promptly to referrals and prioritise high-risk cases
• Build relationships with clinicians to improve referral pathways
• Deliver training on LGBT+ domestic abuse
• Maintain accurate case records

About You

Passionate about improving LGBT+ survivors' lives. Work autonomously in healthcare, building strong relationships with clinicians and safeguarding practitioners. Combine excellent professional judgement with trauma-informed, survivor-led advocacy. Organised, resilient, committed. Good self-care essential. Training and support provided — you don't need to be an expert.

LGBTQ+ applicants only (Equality Act 2010, Genuine Occupational Requirement).

Essential

• Experience supporting domestic abuse/gender-based violence survivors
• Understanding of LGBT+ survivors' barriers to mainstream services
• Advocacy or case management experience
• Safeguarding knowledge and DASH risk assessment experience
• Case record management and GDPR knowledge
• MARAC and IDVA processes understanding

Essential Skills

• Trauma-informed, survivor-led advocacy
• Strong advocacy and negotiation with statutory agencies
• Risk assessment and decision-making under pressure
• Professional relationships across multidisciplinary teams
• Professional boundaries and resilience
• Independent working and workload management
• IT systems proficiency

Desirable

• NHS/healthcare setting experience
• SafeLives IDVA accreditation
• Training delivery experience
• Criminal/civil justice knowledge

Working at Galop

We encourage applications from underrepresented groups: trans/non-binary, Global Majority, people of faith, those with disability, and those with lived experience of abuse.

Reports To: Senior IDVA/Advocacy & Support Manager

Closing: 14 August 2026 | Interviews: Week of 24 August 2026

REF-229 997

Role Purpose

The Employment & Skills Manager will lead the development and delivery of our current and future Employment & Skills programmes, overseeing the successful delivery of the existing EFL Training Ground, Future Dons, DIVERT and Street Soccer projects.

A key aspect of the role will be to support the development of the Foundation's exciting new Health & Community Hub at the stadium, helping to shape a vibrant, inclusive space that promotes education, employability, health and wellbeing. This will include contributing to the creation of dedicated mentoring spaces and exploring the potential development of a Youth Hub in partnership with a range of stakeholders, creating new opportunities for young people and the wider community.

Working collaboratively across Foundation departments and with external partners, the Employment & Skills Manager will embed a consistent Work Experience and Volunteering pathway across the organisation, expand the Foundation's mentoring offer to schools, and develop innovative programmes that respond to local community needs while strengthening partnerships and maximising social impact.

DUTIES & RESPONSIBILITIES

• Manage the development and growth of Employment & Skills projects, including the effective line management of the Employment & Skills Team members. Leading various mentoring and skills development projects and sessions.
• Drive programme design, delivery, and quality assurance in consultation with stakeholders, internal teams, and beneficiaries.
• Work with key internal staff to develop and embed a clear process, pathway and framework for volunteering and work experience across the organisation. Training staff to implement an effective framework that supports young adults to take early steps into the industry.
• Regular monitoring of staff performance and development to ensure all are working towards meeting programme objectives and KPI’s. Building a high-performing and collaborative team, fostering a culture of resilience, togetherness and constant improvement.
• Oversee all programme budgets, ensuring cost-effective and compliant use of funds. Ensuring all programmes are delivered within budget
•  Monitor financial projections, reporting, and adherence to contractual obligations and funder/donor requirements.
• Develop and oversee Monitoring, Evaluation and Learning frameworks to assess impact. Preparing reports for internal and external stakeholders as required.
•  Ensure robust data capture, analysis, and reporting systems are in place across all projects. Utilising equality, diversity and inclusion data to ensure programmes align to the organisation strategy, supporting communities facing the greatest need and worst health outcomes.
•  Build, nurture, and strengthen strategic partnerships with delivery partners, funders, and community stakeholders.
• Represent the Foundation on working groups, championing our vision and mission to diverse audiences. Including local DWP, EFL and Schools and sport partnerships.
• Work with the Head of Programmes to identify development opportunities and service gaps within existing programmes, subsequently approaching suitable partners and/or funders.  Including writing funding applications.
• Work closely with the Communications teams to produce effective marketing literature and promotional materials to aid recruitment. Ensure success stories and case studies are captured.
• Responsible for quality assurance of the projects ensuring the needs of each partner are met. Regular monitoring of staff performance and development to ensure all are working towards meeting programme objectives and KPI’s.
•  Be the Designated Safeguarding Officer for Employment & Skills projects, liaising with associated partner Safeguarding Team’s to ensure a clear line of reporting to AFC Wimbledon Foundation Safeguarding Team. Ensuring all activity is suitably risk assesses.
• To create a safe environment and act to protect all young people and vulnerable adults that are either within the care of your programmes or attending club premises and report any concerns to the Safeguarding Lead.
• To adhere to the Foundation’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
• To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels
• Deliver additional roles and responsibilities as agreed by Line Manager.

PERSON SPECIFICATION

Qualifications:

· Hold a relevant higher education or industry recognised certification or have a minimum of 5 years’ experience working within Charity and/or football and sports industry.

· Mentoring, Youth Work or Health & Social Care related qualification.

· Institute of Leadership and Management qualification or willing to work towards.

· Emergency Aid and Safeguarding Children Certificates.

· Ability to travel to activity & meetings across London and surrounding areas / Full Driving License

 

Experience:

· Experience of working in a management role at a Charity and/or football and sports industry.

· Experience of designing, delivering and managing employment, mentoring and training programmes to achieve set outcomes. 

· Strong project management skills able to manage multiple strands of work to a high level.

· Outstanding track record in developing employment and skills opportunities for hard to reach groups.

· Knowledge of M&E and quality assurance programmes relevant to the industry sector.

· Knowledge of Community Club Organisations and Football Charity Programmes.

· Good knowledge of ED&I practices and policies, local demographic and social needs.

Skills & Behaviors

· Ability to lead, motivate and influence participants, staff, and partners to work towards greater community outcomes.

· Ability to build strong cross-departmental and organisational relationships.

· Strong analytical skills, proficient in the use of ICT and ability to analyse data and create reports.

· Ensures the secure and professional management of confidential information.

· Good communication and organisation skills.

· Confident and outgoing personality.

 

GENERAL INFORMATION

The Employee must at all times carry out his/her responsibilities with due regard to the AFC Wimbledon Foundation policies and procedures in particular Health & Safety, Financial Authorisation, Confidentiality and with regard to the Data Protection Act.

The Employee must act to protect all young people and adults at risk that are in their care or attending the Company’s premises.  The Employee must report any misconduct or suspected misconduct to the Safeguarding Manager.

The Employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst Employees and customers.

The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club.

Job Title: Programmes & Funding Officer

Location(s): Home-based with attendance in the AUK’s London office or at meetings as required

London office: AdviceUK, 83 Victoria Street, London SW1

Status: Permanent

Reporting to: Programmes & Funding Manager

Responsible for: N/A

Pay scale: £30,000 to £32,000 dependant on experience, full time equivalent. £24,000 to £25,600 actual salary, depending on experience.

Working hours: 28 hours per week (35 hours full time equivalent) within normal operating hours. (Normal operating hours are 8.00am - 6.30pm, Monday – Friday.) Lunch & other breaks are unpaid.

Special conditions: Some evening work may be required for which time off in lieu (TOIL) will be granted. Some travel will be required.

We are committed to diversity and inclusion and welcome applications from all backgrounds, particularly encouraging those from underrepresented groups. If you require any accessibility support or reasonable adjustments during the recruitment process, please let us know. 

CHARITY OVERVIEW

 

Since 1979, AdviceUK has been supporting advice organisations by helping them to be efficient, competent and effective, and by campaigning for a policy environment that supports advice agencies and people needing advice.

We are both a membership body and charity. We support our 700+ members to provide advice to around 2 million people every year.

We are working towards a world in which every individual, regardless of means, is able to access the advice they need to exercise their rights and deal with any legal and social welfare challenges they may face.

JOB PURPOSE 

To assist the Programmes & Funding Manager in coordinating the day-to-day delivery of AdviceUK's funded programmes. The role will keep projects running smoothly, maintain accurate monitoring data, and be a reliable first point of contact for members and delivery partners. The Programmes & Funding Officer will also assist in maintaining stakeholder relationships and ensuring that AdviceUK members have the practical support needed to access and sustain advice services.

KEY TASKS AND RESPONSIBILITIES 

1.Programme & Project Support

 

·Assist the Programmes & Funding Manager in the delivery of AdviceUK's funded programmes and contribute to their design and development where required.

·Coordinate the day-to-day delivery of funded projects, keeping track of timelines, milestones and actions in line with agreed project plans.

·Support the coordination of AdviceUK staff and external associates/trainers involved in programme delivery.

·Maintain project governance processes and practical workflows to ensure funder requirements are met.

 

2.Development & Funding Support

 

·Conduct research on potential funders and commissioners at local and national levels to identify new opportunities.

·Provide administrative support during the drafting of funding bids, tenders, and proposals.

3.Relationship Management

 

·Liaise with members, stakeholders and partners to maintain positive working relationships.

·Support the Manager in organising meetings and events with key stakeholders in the advice sector.

·Ensure AdviceUK’s vision and values are reflected in all external communications and interactions.

4.Monitoring, Data & Evidence

 

·Maintain and update CRMs and other reporting tools to ensure accurate programme progress tracking.

·Collate monitoring data and project evaluations to help demonstrate performance against KPIs.

·Assist in the preparation of financial and non-financial reports for funders and stakeholders.

·Help identify and share impact studies and good practice case studies from projects with the wider membership and sector.

 

5.General Responsibilities

 

·Ensure you effectively communicate AdviceUK’s vision, mission and objectives to staff, members and external stakeholders.

·Ensure you demonstrate AdviceUK’s values and behaviours in all aspects of your work

·Build and maintain positive relationships with key stakeholders including staff trustees; members, partners and suppliers

·With support from your manager, deliver your agreed personal objectives and undertake any agreed development or training

·Maintain a strong understanding of our members and the advice sector more generally, by reading internal reports; accessing relevant data reports; following our social media channels and, where possible, attending member and other relevant events. With the agreement of you line manager, ensure you make time to speak to members and visit their           services.

·Adhere at all times to AdviceUK’s policies and procedures

·Carry out any reasonable duties compatible with the post assigned by your line manager

We're looking for a proactive and approachable Registered Manager of 16-17 Supported Accommodation who will thrive in a busy, fast-paced environment, has high standards, enjoys delivering results and believes everyone should be treated with kindness, fairness and respect.Part-time applications are also welcome.

As Registered Manager, you will oversee YMCA's Supported Accommodation Service, ensuring young people aged 16–17 receive safe, high-quality, aspirational support that enables them to belong, contribute and thrive as they prepare for adulthood and independent living.

Initially, you will lead the successful mobilisation and Ofsted registration of our first service before overseeing multiple sites as the service grows.

About the Role & Key Responsibilities

Exceptional Service Delivery

• Lead on ensuring that the day to day operation of the service is in line with the Supported Accommodation (England) Regulations 2023 and Supported Accommodation Quality Standards.
• Lead, supervise and develop a high-performing staff team - preparing every staff member for registration and future Ofsted inspections.
• Motivate, inspire and develop multiple supported housing teams including 4+ direct reports to successfully manage their own teams, including the delivery of recorded monthly supervision and case management.
• Complete a monthly case management review of each site with relevant manager, including an in-depth audit to ensure young people are receiving the best possible support including high quality case notes, interventions, goals, and a consistency of delivery and approach across all teams.
• Work to build effective staff teams that meet and exceed their set goals and targets and monitor their performance, pro-actively addressing any challenges with the support of HR colleagues.
• Empower your teams to meaningfully engage, involve, and devolve decision making power to young people wherever possible to enable them to highlight and design areas for service development and co-create possible solutions or opportunities for change.
• Model for your teams the use of coaching and motivational interviewing techniques to empower young people with complex needs to regularly set and achieve ambitious person-centred goals, praising them for their achievements, and celebrating where appropriate through the resident incentive scheme.
• Work with your teams to ensure all young people understand and meet the terms of their licence agreement, outlining the expectations we have of them and what they can expect in return from the team at YMCA.
• Ensure you and your teams follow our agreed policies and procedures, including our Positive Change procedure if young people do not meet the expectations shared with them in their licence agreement practicing ‘elastic tolerance’ giving them the opportunity to recognise and change their behaviour.
• Build and maintain excellent working relationships with Local Authorities and ensure the team develop and maintain excellent working relationships with Social Workers, Personal Advisers, local education providers and other partner agencies.
• Be the primary organisational representative at Ofsted inspections, commissioning meetings and placement reviews.

Collaborate with the Head of Resident Services & Head of Housing Services

• Utilising the YMCA Emotional Needs framework, ensure that each young person has a person-centred support plan in place where they set themselves goals focused on independence, emotional wellbeing, education and employment.
• To ensure young people develop practical life skills needed for independent living – including cooking, budgeting, tenancy management, health and wellbeing and positive relationships.
• To ensure that young people are supported with challenges as they present in a curious, empathetic, and solution focused way, responding in a timely manner, as part of or in addition to any planned sessions.
• To deliver a person-centred, asset-based, and trauma-informed approach at all times, recognising that one of the stages of change is relapse which is an important part of the journey towards achieving long term success.
• To ensure smooth transitions between placements.
• Share opportunities to signpost young people for specialist internal and external support with your teams wherever possible i.e. ARC, MK ACT, Mental Wealth.
• Arrange and ensure your teams actively engage in all Reflective Practice sessions designed to allow space for practitioners to consider, reflect on, and improve their practice on an ongoing basis.

Compliance

• Lead on ensuring that all aspects of service delivery, including H&S, Facilities etc are compliant with the necessary regulations, to ensure smooth Ofsted registration, working with teams from across the organisation where necessary.
• Ensure you and your teams collect and record all data required for monitoring and evaluation purposes and write regular case studies to demonstrate the ongoing impact of your work.
• Complete audits, quality assurance processes and continuous improvement plans to ensure continued compliance and success.
• Monitor incidents, complaints and outcomes for young people.
• Ensure that all contract and funding reporting is completed on time and to a high standard to protect and grow our vital commissioning and funding relationships.
• Ensure you and your teams record all information and actions taken factually and as if written to the young person on In-Form (our housing management system) and MyConcern (our safeguarding record system) in a way that you would feel happy to share with the young person if requested.
• Ensure all teams record and complete any actions needed in terms of licence management following property checks, damage to property, or abandonment of property etc.
• Receive and record all compliments and complaints about the housing service on In-Form in line with all Housing Ombudsman requirements and respond to all complaints in writing in a timely manner in line with the appropriate policy and procedure.
• Ensure that all service areas are delivered within budget, reporting any concerns to SLT in a timely manner.
• Ensure service level risk assessments and other health and safety compliance documents are completed as and when necessary for all relevant housing support areas.
• Ensure all H&S and Facilities checks are completed to ensure compliance with Ofsted requirements, raising this promptly with the SLT if Ofsted registered properties are not compliant.

Safeguarding

• Ensure safeguarding lies at the heart of every aspect of the service.
• Act as a Designated Safeguarding Lead and ensure all members of your team record any Safeguarding concerns immediately on MyConcern and make any referrals requested in line with the Safeguarding policy.
• Act as the first point of contact for on-call queries from your direct reports, escalating any significant incidents or safeguarding concerns to SLT, and ensuring adequate cover is in place where necessary.
• Ensure teams are regularly trained in Professional Boundaries to remind staff of their obligation to uphold & maintain them at all times.

About You

You're an experienced leader who enjoys raising standards and making things better. You naturally see opportunities to improve services, simplify processes and create environments that people are proud to be part of. You're equally comfortable developing long-term plans as you are supporting your team to resolve day-to-day operational challenges.

You'll ideally have:

• Experience of managing and motivating a large team providing 24/7 support across multiple sites.
• Level 5 Diploma in Leadership and Management for Residential Childcare, or other qualification accepted by Ofsted (or willing to work towards).
• At least 2 years experience working in supported accommodation, residential childcare leaving care or other supported housing setting for young people.
• Excellent knowledge of safeguarding, risk management and partnership working.
• Strong understanding of the Supported Accommodation (England) Regulations 2023 and Supported Accommodation Quality Standards.
• Experience of working in an asset-based, person-centred, trauma-informed Psychologically Informed Environment (PIE).
• Experience of effective reporting and data collection for the purposes of monitoring and evaluation.
• Excellent leadership, communication and relationship-building skills.
• Strong planning, organisational and problem-solving skills.
• The confidence to challenge poor performance, influence others and drive operational excellence.
• A proactive, customer-focused mindset with a genuine passion for raising standards.

Why Join Us?

This is an exciting opportunity to make a genuine impact within a growing organisation that's ambitious about both its people and the communities it serves.

You'll have the opportunity to:

• Make a real difference in a purpose-driven organisation.
• Build trusted relationships across the organisation.

Everyone is Welcome Here

At YMCA South Midlands, we believe everyone should feel they belong.

We welcome applications from people of all backgrounds, experiences and communities. We are committed to building a diverse and inclusive workforce that reflects the people we serve and where everyone is treated with dignity, respect and fairness.

As a charity with a Christian heritage, our faith inspires our values and our commitment to serving others. We welcome people of all faiths and none. All appointments are made on merit.

Reasonable Adjustments

We want every candidate to have the opportunity to perform at their best throughout our recruitment process.

If you have a disability, long-term health condition or are neurodivergent and would benefit from any reasonable adjustments during the recruitment process, please let us know when you apply or contact us at any stage. We'll be happy to discuss how we can support you.

Safer Recruitment

YMCA South Midlands is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all colleagues to share this commitment.

As part of our safer recruitment process, the successful candidate will be required to complete pre-employment checks, which will include a DBS check, verification of identity and right to work in the UK, employment references, qualification checks (where applicable) and other relevant pre-employment screening in line with our Safer Recruitment Policy.

Ready to Apply?

If you're passionate about people, thrive in a fast-paced environment and want to help build a culture where people are supported, challenged and inspired to achieve their best, we'd love to hear from you.

Grade: NJC Point 23 - £34,434 per annum

Hours: 37.5 hours per week (excluding a 30-minute break each day)

Days: Monday to Friday (core hours are worked between 8am – 6pm)

Contract: Full-time, 12-month contract (possibility of extension subject to funding)

Responsible to: Grants Manager

Place of work: Based at Salford CVS’ offices in Eccles, Salford, M30 0FN, and in community settings

An exciting opportunity has arisen to join Salford CVS to support our grants and investment programmes.

We are looking to recruit a full-time (37.5 hours per week) Grants Development Worker on a 12-month fixed-term contract.

You will assist the Grants Manager and Grants Co-ordinator in the development and delivery of a large grants and investments programme, aimed at voluntary, community and social enterprise organisations and schools, in excess of £2m per year and largely focused on addressing health inequalities in the city of Salford. The role will be based in both the office and community settings.

To be successful, you will be able to communicate effectively with people from a wide range of backgrounds, from small community groups to large charities, schools and public sector commissioners. This will include tailoring information, advice and guidance to the needs of the VCSE sector.

The Benefits of Working for Salford CVS

• 28 days’ holiday - rising to 30 days (after five years), plus Bank Holidays (pro rata for part-time)
• Enhanced company sick and maternity pay, subject to terms and conditions of service
• Pension scheme - with 7% employer contribution (and 1% mandatory employee contribution)
• Cycle to Work scheme
• Membership of the Hospital Saturday Fund via an employer subsidised scheme (optional and non-contractual)
• RHS family membership (optional and non-contractual)
• Development opportunities - we support and encourage our staff to progress in their careers (including formal training)
• A supportive working culture - we respect and support one another to do the best we can

For further information and to apply, please visit our website via the ‘apply’ button.

Closing date: 9am, Monday 17th August 2026.

Interviews will take place in person at Salford CVS’ offices in Eccles on Thursday 27th August 2026.

Impact on Urban Health is part of Guy’s & St Thomas’ Foundation. Our collective mission is to build the foundations of a healthier society.

As a member of the team, you have a real opportunity to shape our work and the impact we can have. This is fuelled by our desire to be more than the sum of our parts. We’re curious, we think big and we’re not afraid to take risks.

As part of our team, you will work alongside talented people from a mix of personal and professional backgrounds. We are a Living Wage employer and support flexible working, part-time roles and job shares.

Though our ambitions are serious, this is a friendly place to work with lots of opportunities to meet and socialise with colleagues. We believe there is immense power in diversity and aim to recruit and nurture talent who think and act differently.

There is more information about working with us on our website where you can find out:

• How we approach recruitment
• Our team, culture and values
• The benefits of working with us
• Our approach to diversity, equity & inclusion, health & wellbeing, and learning & development

The Innovation Manager supports the Director of Innovation to execute core parts of the innovation strategy by embedding improved delivery practices and test-and-learn capabilities across Impact on Urban Health and, where relevant, the wider Foundation, overseeing a priority set of cross-IoUH and within-programme innovation projects.

At Impact on Urban Health, we are building a portfolio of programmes that demonstrate the power of long-term approaches to complex health issues in urban environments. We focus our efforts on the London boroughs of Lambeth and Southwark, working in partnership with residents, local and national government, and community and private sector partners to improve the health of local residents. By doing this, we aim to influence others in the UK and internationally to create better health. The programmes focus on children’s health and food, financial foundations for adult health, the health effects of air pollution, and children’s mental health; and are all at different stages of development.

A Portfolio Manager builds part of a programme strategy, co-develops projects with partners, makes recommendations for funding these projects, and proactively manages the end-to-end partnership and funding lifecycle. This is a supported process, with lots of input and ideas shared across the team as the Portfolio Managers shape their projects. We build partnerships with a wide range of partners, from local communities, businesses, charities, the public sector and any other person or organisation that we think can have an impact on health equity.

Key Responsibilities

Strategy and Programme Development:

• Build a deep understanding of the health issues your programme focuses on and the relevant systems that need to change to achieve greater equity.
• Collaborate with our Data, Evaluation & Learning team to understand different forms of evidence and lived experience relevant to your programme.
• Lead on strategy development for part of one or more of our urban health programmes.
• Identify organisations with whom to collaborate.

Partnership and Funding Lifecycle:

Lead the funding partnership life cycle. This includes:

Developing ideas and partnerships

• Approach relevant organisations and their teams, engaging them and co-developing projects and partnerships that support the delivery of our impact goals and programmatic strategies.
• Apply equitable funding principles in practice, including transparency, fairness, trust-building and power-sharing with partners.

Bringing partnerships through our decision-making process and contracting.

• Drive an inclusive/non-extractive due diligence process.
• Detail clear specifications and deliverables for projects which align with the relevant urban health programme.
• Deliver presentations at Executive Investment Committee meeting.
• Draft funding (grant giving) contracts using templates.

Managing and exiting partnerships

• Guide, advise and learn from existing project partners as they deliver to achieve our mutual goals.
• Utilise effective programme management techniques to monitor effective delivery against contracts and specifications.
• Ensure project partners report against agreed deliverables as required within contracts, and scrutinise to ensure that contracts are being fulfilled.
• Proactively address any areas where contracts are not being delivered upon, escalating where necessary.
• Work with our Data, Evaluation & Learning team and external evaluation experts to develop and deliver evaluation plans for projects and partnerships.
• Assist organisational development of partners, through commissioning grants plus support.

Scaling Impact, Influence and Thought Leadership:
Plan and deliver ways to scale solutions and grow impact through influencing, in collaboration with partners and internal teams across the organisation, such as Policy, Influencing & Communications, and Data, Evaluation & Learning. 

This includes:

• Building diverse, cross-sector partnerships
• Formulating plans to scale the impact of your portfolio
• Convening and supporting partners to work together to influence policy and decision-makers
• Delivering thought leadership for your area of focus to influence relevant stakeholders, e.g. blog writing, attending and speaking at events.
• Contribute to strategic communications, campaigning and influencing activity where relevant.

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role

Skills, Knowledge and Expertise 

Skills, abilities and attributes: 

• Demonstrable commitment to equity and good health for all, in particular those affected by poverty and racism
• Ability to draft robust contracts from templates.
• Inclusive and high-quality communication and influencing skills, including strong presentation skills.
• Strategic thinking and problem-solving skills – able to come up with solutions to complex problems.
• Strong relationship building skills and ability to engage a wide range of audiences including effective community engagement. 
• Ability to manage uncertainty, navigate complexity, seek clarity and actively ensure roles and responsibilities are clear.
• Commercial acumen (though we will support you to develop this).

Knowledge, experience, and qualifications:

• Experience / proven ability in programme / project management. 
• Demonstrable understanding of philanthropy, grant giving processes and practice.
• An understanding or experience of a range of different entities and organisations, for example local, national, international organisations, voluntary or community organisations, social enterprises, government, policy makers, businesses, statutory bodies.
• An understanding of what makes funded / grass roots organisations effective in the work they lead.
• Experience in community organising, asset ownership or asset stewardship (desirable) 
• An understanding of community wealth building principles in the context of place regeneration (desirable)
• Experience in blended finance capital stacks (desirable) 

Experience in or knowledge of one or more of the following areas will be desirable:

• Experience of working or living in diverse urban areas.
• The healthcare system and how it affects local communities.
• Public policy and regulations.
• Private sector advocacy and lobbying.
• Innovation

Benefits

• Contributory pension
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Job title: Mental Health Support Administrator
Reference number: 375
Reports to: Resources Lead
Salary: £24,785 per annum
Contracted hours: Full-Time, 37.5 hours per week
Contract length: Permanent
Working base: Stevenage Wellbeing centre – with flexibility to travel to other centres across Hertfordshire if required.

We have a vacancy for a Mental Health Support Administrator to join our team.

As a Mental Health Support Administrator, you will be responsible for ensuring a smooth process for people contacting Hertfordshire Mind Network (HMN) from initial contact to service provision and provide advice, information and emotional support to service users.

About Us

Hertfordshire Mind Network is the largest charitable provider of mental health services in Hertfordshire, in terms of the number of people supported and range of services offered. We have a presence in all of the county's 10 districts, with established Wellbeing Centres across the county. Our services are available to all residents in Hertfordshire over the age of 18, and we offer dedicated services and outreach for 5-18-year-olds. We provide services and support to approximately 10,000 people experiencing mental ill health each year.

Key responsibilities

• To be the first point of contact and provide advice and information to HMN callers via telephone, email and in person
• To provide emotional support to people contacting HMN by telephone or in person who are experiencing emotional distress and to ensure smooth referrals into the Daylight service for clients who are in crisis and require short-term crisis resolution
• To complete and process referral forms, liaising with Service Users and colleagues
• To accurately record client information onto the database.
• To support the smooth running of the Wellbeing Centres
• To undertake admin duties for the Wellbeing Centre, including the distribution of mail, maintaining office supplies, and responding to internal/external e-mails
• To ensure the reception area is tidy and leaflet displays are replenished to include up to date information
• To maintain the notice boards with relevant and up to date information

The successful candidate will have knowledge of Microsoft Office, Excel spreadsheets, Word documents, excellent interpersonal skills to include a welcoming telephone manner, the ability to remain calm in crisis situations with clients and will be able to prioritise work with minimum supervision, meet deadlines and work simultaneously on a variety of tasks.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Thursday 20th August 2026.
Interviews to be held week commencing 24th August.
N.B. Please quote reference number 375 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

We're looking for people who genuinely want to make a difference. You don't need to have worked in money advice before. If you're an excellent communicator, a natural problem solver and enjoy working with people, we'll provide the training and support you need to succeed. This role is about much more than providing advice. It's about building trusted relationships with people who may be experiencing financial hardship, poor mental or physical health, trauma, disability, homelessness, digital exclusion or other barriers that make accessing traditional services difficult. If you're compassionate, resilient, organised and committed to helping people rebuild their confidence and financial stability, we'd love to hear from you.

 

Job Purpose:

The Client Liaison Officers are the first point of contact for individuals referred into the Crisis & Resilience Service and play a vital role in ensuring people receive timely, compassionate and person-centred support. Acting as the gateway into the service, you will build trusted relationships from the very first contact, undertaking holistic assessments to understand not only an individual's financial situation but the wider circumstances affecting their wellbeing and resilience.

You will respond quickly to people experiencing financial hardship or crisis, helping to stabilise their immediate situation through income maximisation, welfare benefits advice, crisis planning and practical support. Working closely with partner organisations, you will ensure every client is connected to the right support at the right time through a coordinated 'no wrong door' approach. You will maintain regular contact with clients throughout their journey, preventing disengagement and ensuring individuals feel supported whilst awaiting ongoing casework. Through empathy, knowledge and flexibility you will remove barriers to engagement, helping clients prepare for specialist advice and supporting them to build the confidence and skills needed for long-term financial resilience.

The role combines triage, welfare benefits advice, crisis intervention, client engagement and case coordination to provide an accessible, responsive and trauma-informed service for some of the most vulnerable people in the community.

Main Duties and Responsibilities

 

Client Engagement and Triage

· Act as the first point of contact for all referrals into the Crisis & Resilience Service.

· Contact new referrals promptly, normally within one working day wherever possible.

· Build positive, trusting relationships from the first interaction.

· Complete holistic needs assessments to understand each client's circumstances, priorities and support needs.

· Identify risks relating to homelessness, utility disconnection, enforcement action, safeguarding and financial crisis.

· Assess barriers to engagement including poor mental health, disability, trauma, digital exclusion, literacy, caring responsibilities and rural isolation.

· Undertake and maintain appropriate risk assessments, including those relating to lone working, to support and safeguard the health, safety and wellbeing of clients and staff.

· Agree preferred communication methods with each client and tailor support accordingly.

 

Crisis Intervention

Provide immediate practical support to help stabilise clients experiencing financial hardship by:

· Maximising household income through welfare benefits advice and applications.

· Supporting Crisis Fund applications where appropriate.

· Completing benefit entitlement calculations.

· Assisting clients to gather supporting evidence.

· Developing emergency budgets.

· Identifying priority debts.

· Negotiating with priority creditors where appropriate.

· Supporting Breathing Space applications.

· Protecting essential services including fuel and housing.

· Arranging emergency support including food, fuel and other crisis assistance where available.

Aim to stabilise urgent situations within three working days wherever possible.

 

Welfare Benefits Advice

· Provide high-quality welfare benefits information and advice.

· Complete benefit entitlement checks.

· Support new claims and changes of circumstances.

· Assist clients with mandatory reconsiderations and appeals where appropriate.

· Identify opportunities to maximise household income.

· Keep knowledge of welfare benefits legislation up to date.

 

Client Journey and Case Coordination

· Allocate clients to the most appropriate adviser based on complexity and need.

· Maintain oversight of client journeys.

· Ensure no client disengages or is lost within the system.

· Maintain regular contact with clients awaiting specialist advice.

· Support clients to engage with "Get Advice Ready" sessions to help clients prepare documentation and understand the advice process.

· Make warm referrals to partner organisations with client consent.

· Support seamless transitions between crisis intervention and longer-term casework.

 

Outreach and Accessibility

· Deliver support flexibly through telephone, video, secure digital communication, outreach venues and home visits where appropriate.

· Remove barriers preventing individuals from accessing advice.

· Adapt communication styles to meet individual needs.

· Promote financial education opportunities and encourage participation where appropriate.

 

Partnership Working

· Develop positive working relationships with partner organisations.

· Liaise with statutory agencies including housing, adult social care, DWP and health services.

· Attend multi-agency meetings where appropriate.

· Promote the "No Wrong Door" approach to service delivery.

 

Systems, Recording and Compliance

· Maintain accurate and timely case records using AdvicePro.

· Complete all monitoring requirements.

· Record outcomes, interventions and client progress.

· Maintain GDPR compliance.

· Use digital systems including client portals, Open Banking and automated workflows where appropriate.

· Ensure safeguarding concerns are recorded and escalated immediately.

 

Continuous Improvement

· Participate in supervision and reflective practice.

· Contribute ideas for improving systems and processes.

· Support service evaluation through client feedback and case studies.

· Keep professional knowledge up to date through continuous professional development.

About Picker
Picker is an Oxford-based charity with an international reputation for measuring and improving patient experience. Our mission is to make person-centred health and social care a reality for everyone. We work with NHS organisations, government bodies, charities and healthcare providers in the UK and internationally.

About the role
The Research Associate will support the design, development and management of large-scale quantitative survey projects, ensuring high-quality outputs that meet client and stakeholder needs.

Working within our Survey Coordination Centre, you will help deliver some of the largest healthcare surveys in the world, supporting survey design, project management, data handling, analysis and reporting. You will work closely with clients and stakeholders, manage complex datasets, contribute to proposal writing, and help communicate research findings to a range of audiences.

Skills and experience

We are looking for someone with:

• Experience of quantitative research, including questionnaire design, survey methods, data handling and reporting.
• Strong project management skills and the ability to manage multiple priorities and deadlines.
• Excellent analytical and numerical skills, with the ability to interpret and communicate complex findings clearly.
• Strong written communication skills and attention to detail.
• Experience of building effective relationships with clients, stakeholders and colleagues.
• A degree (or equivalent experience) in a relevant discipline.

Knowledge of statistical software such as SPSS, Stata, R or SAS and an interest in healthcare research would be advantageous.

If you're passionate about using research to improve health and care services and want to work on high-profile national survey programmes, we'd love to hear from you.

The Head of Public Fundraising is a new role at Coeliac UK leading the charity’s public fundraising function. The role focusses on driving sustainable growth across individual giving, community fundraising, events, lottery, raffle, digital fundraising and merchandise. This role is responsible for delivering Coeliac UK’s 5-year fundraising strategy to maximise return-on-investment, grow long term supporter value, and contribute to the charity’s mission. 

The Head of Public Fundraising will embed and deliver comprehensive fundraising strategies, growing Coeliac UK’s supporter base and income, building up new and under-developed income streams and communicating effectively with their audiences to expand their reach, and encourage financial and non-financial support to deliver the organisations mission.

Who are we looking for?

Key to the success of this role is a strong understanding of individual giving fundraising. This role blends the strategic oversight and leadership of a Head of role across multiple income streams, with the hands-on expertise of an IG fundraiser. Experience across other income streams and areas of fundraising delivery would be a huge benefit as the role leads community fundraising and events, will take on digital fundraising - currently led by the Chief Engagement Officer, as well as manage the data and supporter care functions, but experience in individual giving is essential as Coeliac UK has defined that as an area of priority income. To progress to a screening call with THINK Recruitment, your CV must demonstrate evidence of delivering individual giving income in a UK charity environment. 

The successful candidate for this role will be someone who has already operated at a senior level within a charity such as at Senior Manager level, or Head of in a specific income stream.

Hybrid working

The role has a hybrid expectation of a minimum of a day a week in the High Wycombe office (HP11 2QW) to build relationships and provide support to the fundraising team, and there will be flexibility required for other in person meetings and events. However, Coeliac UK are keen to secure the very best candidate, if the hybrid expectation presents challenge for you but you otherwise meet the requirements of the role, please do get in touch with THINK to discuss. 

Application notes 

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.

To progress your application, please contact THINK Recruitment to organise an informal screening call. Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to have a call before the closing date.  You will be provided with information on how to complete your full application on the call. 

If you need assistance with downloading the pack or any reasonable adjustments to ensure you can engage with the selection process, please contact THINK Recruitment and our team will support you.

Closing date for expressions of interest: Midday Friday 21st August

Closing date for full applications: Midnight Sunday 23rd August

Women’s Housing Project Worker
Hours of work: Full-Time, 37.5 per week (5 days per week)
Contract: 2-year 9-months Fixed Term
Salary: £28,000 per annum
Location: Overstream House, Cambridge CB4 or at other locations within Cambridge

About Us

Wintercomfort works with people who are homeless, at risk of homelessness or with a history of homelessness. We provide services to aid every stage of recovery - from immediate basic welfare needs to long term help in identifying and dealing with the problems which are undermining their stability, and enabling them to engage with education, employment and specialist health services.  National statistics rank the numbers of rough sleepers in Cambridge within the highest 20 UK local authorities.

Wintercomfort is the only day-time service in the city, providing year-round advice and support for homeless or vulnerably housed people. Over the past three decades Wintercomfort has continued to grow and adapt to meet the needs of the homeless community.

Our specialist Housing Team provides expert advice and support to help people successfully navigate the search for housing and crucially, support them to sustain life away from the street.

The Women’s Project at Wintercomfort is dedicated to empowering vulnerable women from diverse backgrounds who are at risk of or experiencing homelessness. Our objective is to provide comprehensive support across various critical areas, including assistance with domestic and sexual abuse, housing, benefits, debt management, and employment.

About you and the Role

An experienced Women’s Housing Project Worker dedicated to delivering outreach-led, trauma-informed support for women who are homeless, at risk of homelessness, experiencing domestic abuse or facing multiple disadvantage.

The role will focus on building safe and trusting relationships in community settings, with additional support delivered within the centre where appropriate, helping women access services, address housing-related barriers and work towards safe accommodation, tenancy sustainment, wellbeing and independence. The post provides practical housing-related support, signposting, liaison with partner agencies and sustained casework.

Key Responsibilities

• Outreach-Led Engagement – Prioritise proactive community outreach to identify and engage women who may be hidden, isolated, at risk, reluctant to approach services or unable to safely disclose their situation. Build safe, trusting and professional relationships through consistent contact in community settings, with additional support available within Overstream House where appropriate.
• Practical Housing-Related Support – Provide practical housing-related support to women who are homeless or at risk of homelessness, including support to gather information, complete forms, understand correspondence, prepare for appointments and access appropriate statutory, voluntary or legal services where specialist advice is required.
• Casework and Action Planning – Manage a caseload of women with varied and often complex needs, agreeing clear action plans, reviewing progress and providing sustained follow-up after initial contact. Support women to work towards safe accommodation, tenancy sustainment, improved wellbeing, increased confidence and greater independence.
• Safeguarding and Trauma-Informed Practice – Deliver trauma-informed, strengths-based and person-centred support that promotes safety, choice and empowerment. Recognise and respond appropriately to safeguarding concerns, domestic abuse, mental health needs and other risks, working within professional boundaries and organisational procedures.
• Women-Only Group Sessions and Independence Support – Deliver women-only group sessions and workshops, either directly or through partner organisations, that promote independent living, tenancy sustainment, financial capability and confidence. Support and signpost women to access education, training, volunteering and employment opportunities where these contribute to long-term housing stability and independence.
• Partnership Working and Referrals – Develop effective working relationships with domestic abuse services, local authority housing teams, landlords, housing providers, education and training providers, health and wellbeing services, legal services and voluntary sector partners. Support coordinated responses, make timely referrals and build strong partner relationships that extend beyond attendance at drop-in sessions
• Records, Monitoring and Service Development – Maintain accurate case records, outreach records, risk information and outcome data on Inform in line with organisational procedures and funder requirements. Contribute to monitoring, reporting and service learning, using evidence from outreach and casework to improve outcomes for women experiencing homelessness, domestic abuse or housing insecurity and deliver impactful case studies for funder reports.

One of our core values at Wintercomfort is to recognise and reward our staff as our greatest asset. We realise that it's our people who have helped us to become a well-respected charity that helps to make a positive change to homeless people’s lives. We want to continue to deliver excellent, relevant services for the homeless in Cambridge by attracting and retaining talented and motivated people.

If you choose to come and work with us, you will find that we offer:

• Benefits – You will be eligible for benefits and services, including pension scheme, death in service benefit and free counselling and clinical supervision.
• A supported work environment – You will receive a comprehensive induction, and you will have a probation period to provide a supportive framework for reviewing your progress and discussing your training and development needs. You will be expected to have developed the skills to fulfil all role requirements within this period. Appropriate objectives will be discussed, agreed and reviewed regularly with your Line Manager so that your performance can be measured against these.
• Training – We recognise the importance of having a motivated and effective staff team. We offer on-going training to support you in your role.

Closing date: Thursday 27th August 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to a proactive approach to equality, which includes supporting and encouraging all underrepresented groups, promoting an inclusive culture and valuing diversity. We make selection decisions based on personal merit and an objective assessment against the criteria required for the post. We do not treat job applicants or members of staff less favourably than one another on the grounds of sex (including gender reassignment), marital or parental status, race, ethnic or national origin, colour, disability (including HIV status), sexual orientation, religion, age or socio-economic factors.

No agencies please.