Service management jobs

About This Vacancy

We are looking for an organised and detail-oriented Project Officer to join our International Programmes Team on a permanent basis, working within our Asia region.

Overview

The Project Officer will be part of a regional team that works with new and existing partners to design, deliver and learn from projects in line with the organisation’s mission. The team supports the full project cycle: partner engagement, application review, due diligence, project design, contracting, implementation support, monitoring, evaluation and project closure, maintaining accurate records throughout, in close collaboration with the Quality Team (Director and Quality Assurance and Impact (MEAL) Specialists).

The Project Officer will work collaboratively across the regional team, providing flexible support and surge capacity during peak periods and responding to emerging priorities as required. Under the supervision of Programme Managers and the Regional Director, they will also take day-to-day responsibility for a portfolio of assigned partners and specific projects, ensuring timely progression from concept to completion and that documentation, compliance, quality assurance and learning requirements are met. This includes working with the Quality Team to integrate appropriate MEAL approaches, support data quality and ensure learning is captured and shared.
 

Key Responsibilities

·Project Identification and Evaluation

oIdentify and assess project concepts and proposals with assigned partners, ensuring alignment with organisational strategy, feasibility, risk, safeguarding considerations and expected impact.

oContribute to emergency or rapid-response programming when required, including providing surge support to colleagues and helping to coordinate time-critical actions.

oSupport partner mapping and relationship management activities, helping to identify potential partners and project opportunities.

oUndertake contextual and partner due diligence research to inform project design, risk management and decision-making.

oPrepare high-quality proposals for internal review and project governance processes, including summaries of recommendations, risks and mitigation actions with the support of the Quality Team and in line with standards set by them.

·Grant Administration

oSupport Programme Managers and the Regional Director through the full project cycle, from initial scoping and proposal development through contracting, implementation support, monitoring, evaluation and closure.

oManage any individually assigned projects through the full project cycle, from initial scoping and proposal development through contracting, implementation support, monitoring, evaluation and closure.

oEnsure projects comply with organisational policies and procedures (including safeguarding and due diligence), and any relevant donor, statutory and partner requirements.

oEnsure the fulfilment of any actions mandated by the Programmes Subcommittee.

oTrack delivery against agreed plans, budgets and results frameworks; flag variances, support problem-solving with partners and colleagues, and recommend adjustments where needed.

oWork with the Quality Team (Director and Quality Assurance and Impact (MEAL) Specialists) to agree proportionate MEAL plans for assigned projects (e.g., indicators, data sources, reporting schedules), and to strengthen quality assurance throughout implementation.

·Stakeholder Engagement

oAct as a key point of contact for assigned partners, working closely with Programme Managers and the wider regional team to coordinate support and decision-making.

oMaintain regular communication with partners to provide guidance throughout proposal development and implementation, including on reporting requirements, procurement expectations and agreed outputs/outcomes.

oCoordinate with the Quality Team (Director and Quality Assurance and Impact (MEAL) Specialists) to support partner capacity strengthening on quality assurance and MEAL requirements, and to address quality or evidence gaps identified during implementation.

oDevelop familiarity with other organisations working in the Region and look for opportunities to collaborate with and learn from them.

·Budget Administration

oSupport sound financial management across the Regional Team and for assigned projects, including budget review, payment scheduling, verification of supporting documentation and reconciliation of expenditure against budgets.

oFor approved projects, ensure that all finance processes are completed to facilitate payments.

oPrepare clear updates and financial summaries for Programme Managers, the Regional Director and other internal stakeholders, maintaining an appropriate audit trail.

·Reporting and Documentation

oMaintain complete and accurate project documentation for assigned projects, including due diligence records, agreements, correspondence, partner reports and closure documents.

oMaintain project and partner information in relevant systems and trackers, producing reports and analysis as required.

oMonitor progress and results, review partner narrative and financial reports, support evaluations where appropriate, and ensure project learning is captured and shared within the team.

oWork with the Quality Team (Director and Quality Assurance and Impact (MEAL) Specialists) to review project evidence, ensure data quality standards are met, and support evaluations, reviews and learning products as required.

oCoordinate meetings and follow-up actions (including agendas, minutes and action logs) to ensure decisions are recorded and progressed.

Other duties

The above is not an exhaustive list of duties. From time to time, the postholder may be asked or required to carry out additional tasks, or duties, over and above their usual day to day activities. Employees are expected to work collaboratively across the regional team, including providing flexible support and surge cover as needed.

Person Requirement

Essential

·Experience in project administration or coordination, ideally in the charity, NGO or public sector.

·Excellent verbal and written communication skills, with the ability to engage effectively with a wide range of partners and stakeholders across different cultures and contexts.

·Proficiency in MS Office suite and comfort using online systems for project tracking and document management.

• Strong organisational skills, with the ability to plan and manage multiple projects and deadlines.

·Strong attention to detail.

·Ability to work collaboratively and flexibly as part of a diverse, dispersed team.

·Ability to multitask and meet multiple deadlines under pressure.

·Familiarity with CRM or grant management systems (e.g. Salesforce)

Desirable

·Experience supporting monitoring, evaluation and learning (MEL/MEAL) processes and/or producing donor-style reports, including working with quality assurance or MEAL specialists.-

·Additional languages relevant to the region

Person specification

·A strong commitment to the values and mission of Barnabas Aid, with an understanding of Christian principles and ethics in project management.

·High level of integrity, ethical conduct and professionalism

·Personal resilience and adaptability.

·Discretion and sensitivity with understanding of issues of confidentiality.

·A flexible approach to work, with a cooperative and collaborative attitude, ensuring excellent standards of service are always maintained.

From time to time, additional training, including safeguarding training, may be required.

The offer of employment will subject to the appropriate pre-employment checks such as references, qualifications, DBS criminal records, and eligibility to work in the UK.

How to Apply

Please apply by submitting your CV and a cover letter demonstrating how your skills and experience make you a good fit for this role and for the mission of Barnabas Aid.

Reporting to the Director of Finance and Commercial, you will take day-to-day responsibility for the Hospice’s finance function, ensuring robust financial management, effective financial controls and high-quality reporting across the organisation and its retail subsidiary.

You will provide accurate and insightful financial information to support decision-making at all levels, working closely with Trustees, Executive Team members, senior leaders and budget holders. You will also lead a skilled Finance team, drive continuous improvement and play a key role in delivering our financial strategies.

A major focus of the role will be supporting the implementation of a new Finance and Accounting system, helping to modernise processes and maximise organisational efficiency.

Key responsibilities

• Lead the Hospice’s Finance function and provide effective leadership to the Finance team.

• Prepare accurate monthly management accounts, financial reports and forecasts.

• Lead the annual budgeting process and ongoing financial forecasting.

• Provide finance business partnering support to managers and senior leaders.

• Oversee cash flow management, supplier payments and debt recovery activities.

• Ensure compliance with Charity SORP, statutory accounting requirements, VAT, Gift Aid and other taxation regulations.

• Lead the annual external audit process and preparation of statutory accounts.

• Develop and maintain robust financial controls, risk management processes and fraud prevention measures.

• Monitor designated, restricted and endowment funds.

• Support financial transformation projects, including implementation of a new Finance and Accounting system.

• Present financial information and recommendations to Boards, Committees and senior stakeholders

In return St Luke’s Hospice offer the following benefits:

• 26 days annual leave plus bank holidays (increases with service)

• Hospice pension 3% employee contribution and 6% employer contribution

• Continuation of NHS pension if a member within the last 12 months and approved by the NHS

• Subsidised onsite meals

• Access to our 24hr employee assistance programme

• Free onsite parking

• Reimbursed NHS Blue Light Card

• Work from Home Opportunities (in line with team needs)

Applicants are encouraged to inform us if any reasonable adjustments are needed to be made during any part of the recruitment process.

St Luke’s Hospice are equal opportunity employers and particularly welcome applications from groups who are currently under-represented in our staff.

Please note: We will not be able to employ you if you are not eligible to work in the UK. We will not be able to obtain a work permit on your behalf.

Thames Rivers Trust (TRT) is part of The Rivers Trust movement. We focus on the promotion and delivery of an ecosystem-based approach to improving the River Thames, working with partners including Thames Water, The Rivers Trust, the Zoological Society of London (ZSL) and a network of Catchment Partnerships across the Thames Basin, to deliver an integrated approach to managing the river basin for people, biodiversity and the environment.

We are recruiting a Programme Manager to lead day-to-day delivery of the Water Company Partnership: a developing arrangement between TRT, The Rivers Trust, Thames Water and ZSL that works alongside and helps coordinate support for the 27 Catchment Partnerships of the Thames Basin. You will oversee delivery across all five of the Partnership's workstreams and be accountable to the Partnership Board for progress, combining day-to-day programme management with support to the Board's strategic oversight.

In practical terms, this role exists to help integrate Catchment Partnership hosts and partnership members with Thames Water's delivery programme, and to upskill those partnerships so they are equipped to plan, fund and deliver more on the ground themselves, building the same kind of productive relationships with other funders and partners too, not just Thames Water. It is a genuine opportunity to shape how a major water company and its environmental partners work together, and to help turn that partnership into real, measurable improvements for rivers and the wider environment across the Thames Basin.

Your responsibilities will span five workstreams:

● Governance: catchment partnership maturity and tiering, network structure and governance models

● Monitoring and Evaluation: river health scorecards, monitoring standards and evidence for investment decisions and Thames Water's PR29 submission

● Capability and Capacity, including CaPS: TRT's own Catchment Partnerships Support Programme, learning and development, and running the Thames Catchment Forum

● Catchment and Nature-based Solutions: supporting delivery of wetland, river restoration and storm overflow projects

● Blended Finance: developing environmental market mechanisms and diversified funding for Catchment Partnerships

You will also service the Partnership Board, coordinate quarterly reviews with individual catchment hosts, and act as TRT's key liaison with Thames Water, The Rivers Trust, ZSL and Catchment Partnerships across the region.

We're looking for someone with experience delivering environmental, catchment or nature-recovery programmes, strong partnership working and facilitation skills, and the ability to coordinate complex, multi-organisation programmes through influence rather than line management. Knowledge of the water sector, WINEP or AMP planning, nature-based solutions or blended finance would be an advantage, as would a project or programme management qualification.

Please note that we are interested in receiving and considering applications from candidates who may not tick every box. You may be just who we are looking for.

The details

Salary: £40,000–£42,000 per annum, dependent on experience

Hours: Full-time, 37.5 hours per week

Contract: Initially funded for one year, with planned funding for a further two years

Location: Thames Basin, home-based, with regular travel across catchments and to partner offices in London

Reports to: Chief Executive, Thames Rivers Trust

How to apply

Please send your CV and a covering letter, explaining why you're interested in the role and how you meet the person specification. More details in the full job description is available.

Closing date: 10pm, Sunday 30th August 2026

Interviews: Tuesday 8th and Wednesday 9th September 2026

If you have experience in individual giving, legacy or supporter stewardship and are passionate about building meaningful, lifelong relationships with donors, we'd love to hear from you. Join our small, supportive fundraising team and help secure vital funding for families affected by Huntington's disease. Apply now and help create a lasting legacy.
 

About the Huntington's Disease Association

Huntington's disease has a profound and lasting impact on families, often across generations. Our supporters frequently have a deep, personal connection to the cause and many stay with us for years - as fundraisers, donors and advocates. We are small, passionate fundraising team working to grow the income that funds vital services and support for everyone affected by Huntington’s disease

About the Team

You will join a small, collaborative fundraising team comprising a Trusts and Foundations Manager, a Community Fundraising Coordinator, a National Activity Events Coordinator and a Fundraising Administrator. The Head of Fundraising leads on corporate partnerships, major donors and fundraising strategy. Each team member works with a degree of autonomy whilst contributing to shared income goals and a collective approach to supporter care.

Role Purpose

To steward and grow relationships with our individual supporters across every stage of their journey with HDA - ensuring that however someone first connects with us, they feel known, valued and inspired to stay with us for life. This role leads on legacy and in memory fundraising, two areas of significant strategic importance to us, whilst sustaining and developing our wider base of individual donors through appeals, regular giving and digital communications. Working closely with colleagues across fundraising and communications, you will help ensure that every supporter feels genuinely connected to our cause and to the community of people whose lives are shaped by Huntington's disease. Learn more about the role in the job pack included.

What we offer

·  Hybrid working to support work life balance - 2 days a week in our Liverpool office

· 25 days annual leave plus public holidays (pro rata for part-time staff)

· 1 additional cultural or wellbeing leave day (pro rata for part-time staff)

· A pension scheme with 3% employer contribution

· Medicash scheme

· Travel-to-work scheme

· Flexible working approach

· Family forward policies

· Supportive and positive working environment

· Fantastic learning and development opportunities

Application

Please provide both a CV and cover letter outlining why you are applying for the role and how you meet the requirements of the person specification. The full job description and person specification can be found within the job vacancy pack.
 

Closing date for applications is Monday 17 August 2026

First round interviews will be held online on Thursday 3 September 2026. Second round interviews will be held in-person in Liverpool on Friday 11 September 2026

Hybrid – within commuting distance of one of our campuses in Beckenham, Blackburn, Birmingham, Bradford, Bristol, Doncaster or Redcar

Help shape the voice of a national organisation improving teacher and leader development!

About us

The National Institute of Teaching (NIoT) has an unswerving commitment to high-quality, evidence-informed teacher education and is on a mission to improve the quality of teacher and leader development across the system.

About the role

We are recruiting for a Communications and PR Manager to join our busy Partnerships team. The team works closely with the NIoT’s regions, founding Multi-Academy Trusts and Associate Colleges as core partners, and supports our national profile, brand, communications, stakeholder engagement and the dissemination of research outputs.

This is a varied role for a confident communications professional who can combine strong campaign instincts with excellent writing, media handling, stakeholder engagement and data-informed improvement. You will help build a clearly distinct NIoT voice, look and feel; manage high-quality internal and external communications; and support positive, purposeful public relations activity across the education sector.

Working closely with colleagues across marketing, policy, research, events, programmes and regions, the Communications and PR Manager will craft compelling messages, support campaign planning, manage channels and relationships, and ensure that NIoT’s work is shared with clarity, credibility and impact.

This is a hybrid role, with an expectation that the postholder will work from the office at least once a fortnight, and more frequently where required to meet business needs. The role also involves national travel, which may include overnight stays.

Key benefits

• Generous annual leave – 27 days’ holiday a year (plus 8 bank holidays), rising to 33 days after five years’ service.
• Flexible working – we offer flexible start and end working times, with hybrid working in place for all roles.
• Pension – entry to the Local Government Pension Scheme.
• Salary sacrifice schemes – we offer salary sacrifice schemes for bikes, cars and tech!
• Lifestyle benefits – we offer discounts on gyms, cinema, retail and much more!
• Parenthood leave – we offer above the statutory minimum for maternity, adoption and paternity leave.
• Working environment – we have a stimulating, supportive and rewarding working environment with a dedicated team of like-minded professionals.
• Support – our Employee Assistance Programme (EAP) provides confidential support for employees on personal or work-related matters.
• Development – we fully support the development of our staff and ensure that you have a high level of continuous professional development.

We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.

For more information and to apply, please visit our vacancies page.

Closing date: 31 August 2026.

We reserve the right to close this vacancy early if we receive a high volume of applications.

As a condition of employment, this post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children’s Barred List Check and an Occupational Health Check.

WIG is a non-lobbying membership charity that convenes and develops leaders across sectors enabling collaboration to deliver this growth and prosperity across the UK for the common good. Our vision is a country where cross-sector leaders come together to deliver social and economic outcomes, with the mission to become UK’s leading authority on cross-sector collaboration. For over 40 years, we've convened senior decision-makers across government, business and civil society to drive collaboration, innovation and impact.

We're a small, ambitious team of around 34 colleagues where individual contribution is visible, valued and meaningful. As we continue an exciting period of growth and investment, we're looking for a self-starter to help re-establish and expand one of WIG's flagship offers.

The Opportunity

You will have the skills and ambition to lead the delivery, growth and evolution of WIG's secondments portfolio, including our highly regarded Charity Next programme (which places Civil Service Fast Stream graduates within no-for-profit organisations) . You will play a pivotal role in enabling leaders to build cross-sector experience, via secondments and mentoring to share expertise and strengthen collaboration for the benefit of the UK.

This is a highly varied role combining programme leadership, business development, stakeholder engagement, customer service and commercial accountability. You will have the opportunity to work with senior leaders across government, charities and corporate organisations. It presents an opportunity for you to shape WIG’s talent exchange offer at a time when the government is going through considerable transformation.  

What you will be doing:

• Lead the strategy, delivery and continuous improvement of WIG's secondment programmes, including delivering cross-sector secondment opportunities for senior civil service, business and civil society leaders, placing 2 large cohorts annually of civil service fast streamers into charity secondments and supporting senior cross-sector mentoring brokerages. 
• Build and maintain trusted relationships with senior stakeholders across the civil service, private sector, charity and further education sectors.
• Act as a strategic adviser to hosts and secondees, ensuring successful placements.
• Support governance activity, including the Charity Next Advisory Board.
• Develop compelling proposals, new programme ideas and business development opportunities, aligning to WIG’s mission and Civil Service focus areas
• Capture impact through feedback, case studies and alumni engagement.
• Collaborate across WIG to strengthen the profile and reach of our leadership development offer.
• Drive programme growth, innovation and income generation against agreed revenue targets.

About You

You will be experienced working with multiple customers, able to communicate with people at all levels and in different sectors. You will be inquisitive and energetic and a good listener. You will enjoy working in a relationship-driven environment and enjoys working at the intersection of sectors. You will also be organised and able to manage multiple shifting priorities.

We're particularly interested in candidates who bring:

• Strong programme and/or project management experience, ideally within talent, leadership development, learning, secondments or related fields.
• Experience of working with senior stakeholders, ideally from across sectors. 
• Able to manage budgets, income targets and financial performance.
• Brilliant customer service and stakeholder engagement
• Demonstrable experience in building new strategies and models to drive growth.
• A proactive, resilient and collaborative approach.

We'd Love to See

• Experience of talent exchanges, mentoring, secondments or leadership development programmes.
• A demonstrable interest in policy, current affairs and/or business/civil society

Why Join WIG?

This is an exciting opportunity to shape leadership development on a national scale, working with influential leaders across sectors while helping to build stronger connections between government, business and civil society. You'll join a charity with ambitious growth plans, a collaborative culture and the chance to make a tangible impact on the UK's future leadership landscape. You will also be working alongside a brilliant team. 

Senior Corporate Partnerships Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Acorns Children's Hospice is looking for a Senior Corporate Partnerships Manager to lead the charity’s corporate account management strategy, driving the delivery of income growth from key accounts and delivering exceptional supporter experiences.

About the Role

At Acorns Children’s Hospice we offer specialist palliative care and support for children and their families across the West Midlands. We are there wherever and whenever they need us, in the hospice, community and at home. As the UK’s largest children’s hospice charity, in terms of both numbers of children and families supported, and annual expenditure on our care work- we need to raise more than £14 million each year to run and support our care services.

As Senior Corporate Partnerships Manager, you will:

• Line manage and develop two Corporate Partnerships Managers, setting clear objectives, driving performance, and maximising partnership income and engagement
• Manage a portfolio of key corporate accounts, identifying opportunities to grow income, deepen engagement, and strengthen long-term relationships
• Act as the lead account manager for our partnership with Aston Villa Football Club, ensuring contractual commitments are delivered, opportunities for growth are maximised, and supporter engagement is enhanced
• Develop compelling partnership proposals, presentations, and pitches that clearly communicate the charity's impact and value proposition
• Identify, map, and cultivate relationships with senior decision-makers and key stakeholders to secure and grow strategic partnerships
• Deliver an exceptional donor experience and stewardship journey that is tailored to each partner

About You

• Experience in corporate fundraising or account management within a charity or commercial setting

• Experience and evidence of first-class relationship management techniques and donor stewardship.

• Proven track record of securing significant gifts at six figures and above from corporate partners.

• Strong negotiation and influencing skills, with experience engaging senior stakeholders.

• Commercial awareness and confidence with budgets, forecasting and ROI analysis.

What We Offer 

• £47,277 per annum, plus car allowance of £3,192
• 37.5 hours per week
• Hybrid role - based in nearest Acorns hospice (Walsall, Worcester or Birmingham), travel across the region and home working 
• Employee discounts from leading retailers – including the Blue Light Card
• Discounts on refurbished tech
• Health cash plan
• Gym membership and equipment discount scheme
• Bike2Work scheme - save up to 42% on bikes and equipment
• Wellbeing, legal and financial support
• Career development through our Acorns Academy offering leadership, coaching, fundraising, clinical training and more.   
• Generous contribution to group personal pension plan (7.5%) or continuation of current NHS pension scheme
• NHS pension scheme life assurance or Acorns group life assurance scheme
• Annual leave entitlement increases with length of service 

Interviews are scheduled to be held week commencing 31 August

We encourage early applications, as this vacancy may close ahead of the advertised closing date if we receive a high volume of interest

You need to be eligible to work in the UK to be considered for this role. We are committed to safeguarding children and vulnerable adults and therefore any successful candidate will be asked to provide two satisfactory references.

As a UNICEF Gold Rights Respecting organisation, we are committed to ensuring that the United Nations Convention for the Rights of the Child is embedded into both culture and practice within the organisation. As an employee you will be a Duty Bearer for Children’s Rights and support all children to be Rights Holders.

Find out about our culture, career development, benefits and more here: Why Work for Acorns?

We are seeking an experienced and motivated Part Time Advocacy Support Worker with the delivery of our Community One-to-One Advocacy project.

The Project Worker / Advocacy Assistant will work closely with the Project Manager to deliver a high-quality, person-centred Community One-to-One Advocacy service across the Royal Borough of Greenwich. Supporting the day-to-day delivery of the project, the postholder will help ensure that project objectives, outcomes, and timescales are achieved in line with organisational policies and funder requirements.

The postholder will work directly with individuals with learning disabilities, autistic people, and other vulnerable adults to help them understand their rights, access services, overcome barriers, and improve their independence and wellbeing. They will also support the Project Manager with community outreach, volunteer coordination, partnership working, monitoring and evaluation, and maintaining accurate records to ensure the effective delivery and ongoing development of the project.

Operations Manager – Responsive Repairs

The Operations Manager – Responsive Repairs is the operational lead for responsive repairs services within the Asset Delivery function and is responsible for the end-to-end delivery, performance and continuous improvement of responsive repairs across the organisation. Reporting to the Head of Asset Delivery, the postholder provides operational leadership and strategic oversight of Local Space's Responsive Repairs, Voids, Legal Disrepair and Insurance, and Healthy Homes services, ensuring they are customer-focused, efficient, compliant and deliver excellent outcomes for residents.

The role is accountable for delivering high-performing repairs services that meet organisational objectives, statutory, regulatory and contractual requirements while driving value for money, service improvement and operational excellence. The postholder will lead the organisation's response to legal disrepair, insurance claims, damp and mould, and compliance with Awaab's Law, ensuring risks are effectively managed and robust assurance is provided to the Executive Management Team, Committees and Board. Holding responsibility for significant operational budgets, regulatory compliance and legal risk exposure, the Operations Manager plays a key role in shaping and improving service delivery.

Leading a team of Contracts Surveyors and Asset Delivery Officers, the postholder will provide strategic direction, performance management and professional leadership across multiple service areas. They will ensure contractors and internal teams are held accountable for delivering high-quality, timely and cost-effective repairs and void services through effective contract management, performance monitoring and robust financial controls. The role includes leading contractor performance reviews, overseeing procurement and re-procurement activities where required, validating invoices, and ensuring compliance with audit and governance requirements.

The Operations Manager will oversee the management of legal disrepair cases and insurance claims, ensuring early intervention strategies are in place to minimise legal and financial exposure. Working closely with legal advisers and insurers, they will provide witness statements, attend court where necessary, embed lessons learned into operational practice, and produce assurance reports on emerging trends, risks and mitigation measures.

As the organisational lead for Healthy Homes, the postholder will ensure effective management of damp and mould cases, full compliance with Awaab's Law, timely inspections and remedial works, accurate regulatory reporting, and the identification of trends and root causes to inform future asset investment and maintenance strategies.

The role is responsible for managing and monitoring budgets across Responsive Repairs, Voids, Disrepair and Insurance, Healthy Homes, Out of Scope Works, Fencing, Tree Maintenance, Renewals and Replacements. The postholder will ensure strong financial governance, contribute to long-term financial planning and zero-based budgeting, identify cost drivers and opportunities for efficiencies, and demonstrate value for money across all areas of responsibility.

Working collaboratively across the organisation, the Operations Manager will monitor operational performance against key performance indicators, analyse service data, develop improvement plans where performance falls below target, and ensure accurate reporting to senior leaders. They will manage operational risks, maintain data integrity across housing and asset management systems, support regulatory inspections and audits, and provide assurance regarding compliance, operational performance and service delivery.

The postholder will champion an outstanding customer experience by ensuring repairs-related complaints are resolved effectively, learning from customer feedback to improve services, supporting vulnerable residents, and working collaboratively with colleagues to deliver positive resident outcomes. They will build and maintain effective relationships with tenants, resident groups, local authority partners, contractors, consultants, legal advisers, insurers and regulatory bodies, representing the organisation professionally and promoting collaborative working.

The Operations Manager will deputise for the Head of Asset Delivery when required, providing operational leadership, supporting strategic decision-making and representing the Asset Delivery function at senior internal and external meetings. Through effective leadership, innovation and a commitment to continuous improvement, the postholder will ensure Local Space delivers a responsive, compliant and customer-focused repairs service that supports the organisation's mission of providing safe, secure, high-quality homes and foundations for successful lives.

We are looking for a skilled caseworker to provide high-quality advice and support to LSE students
 
 

We are recruiting an additional full-time Caseworker to join our small and high performing team, alongside an existing Caseworker and Advice Manager. We pride ourselves on our innovative approach to student support and are looking for someone who shares that creative ambition and drive.

About LSESU 

The London School of Economics and Political Science Students' Union (LSESU) is a high-profile, student-led charity representing and supporting over 11,000 students at one of the world's leading social science institutions.

We're currently in an exciting period of growth and transformation, with a newly appointed Chief Executive and a clear sense of purpose: to help students make the most of all the life-changing opportunities available to them at LSE. 

-       We help students make friends and feel like they belong at LSE, through clubs, societies, sports, and events.

-       We make sure students voices’ get heard by decision makers LSE.

-       We provide practical support for the students who need us most: those facing housing difficulties, financial hardship, academic appeals, immigration issues. 

The Advice Service sits right at the heart of that last commitment, making this one of the most directly impactful roles in the Students’ Union.

About the team: 
The LSESU Advice Service supports students across a range of academic and housing issues, while also administering a series of increasingly sought-after hardship funds. As Advice Caseworker, you’ll be expected to become an expert in these areas, delivering the bulk of the casework and making a difference to the students who need it most. 
 
 

You’ll also work closely with our Communications team to shape our communication and engagement strategy - raising stakeholder awareness, improving service accessibility, and providing students with regular, proactive and useful information. 

The Advice Service sits within the Student Voice Department, alongside the Representation Team. You will work closely with colleagues across the Student Voice department and the wider Student Union, along with Student Support teams at LSE.

About the role 

We're looking for a skilled caseworker who is both empathetic and pragmatic. 

You'll manage a large, complex caseload while consistently meeting response-time targets, and you'll bring a positive, solution-focused attitude to the challenges that come with it. Above all, you're genuinely enthusiastic about supporting students and comfortable navigating the complexities of working with an external stakeholder organisation.

This role centres on providing 1:1 advice via email, video call, and in-person appointments, so strong interpersonal, written, and oral communication skills are essential.

You'll also need strong diligence and the ability to digest complex regulations and translate them into clear, practical guidance — this is crucial to delivering the high level of support LSE students rely on.

In many ways, this is not a typical Advice Service, and we are not looking for a typical Advice Caseworker. We are seeking someone who is self-motivated, driven, resilient, and a role model to others. The ideal candidate will be a strong collaborator, able to support colleagues, and skilled at building and maintaining strong stakeholder relationships. 
 
 

 How to apply? 
 
 

We want to ensure that all systems, policies and processes are free from bias or discrimination and are fair and accessible. Therefore, we ask that all candidates complete our application process by uploading the following three documents: 
 
 

Part 1: CV – Outlining your skills and experience to date.

Part 2: Supporting Statement – A one-page statement explaining your suitability for the role. This will be used to determine if you are shortlisted for an interview. Please do not include any personal information (e.g., name or date of birth). Use the attached job description and person specification to help with this. 
 
 

Part 3: Equal Opportunities Monitoring and Contact Form – This includes personal information so we can contact you if you are shortlisted for an interview. It also allows us to gather and analyse demographic information about our applicants. This form will only be seen by HR and will not impact shortlisting. 
 
 

Application forms are formatted to ensure the equality monitoring data is removed before they are reviewed by the shortlisting panel. This process ensures that shortlisting is conducted fairly and consistently, giving all applicants an equal opportunity to demonstrate their abilities.
 

Want to apply?

To apply for this role, please complete an online application.

For further about the role, please see the attached full job description and person specification on our website.

Job Application Timeline
Closing date: 16th August 2026
Intended Interviews date: 27th & 28th Aug (+ hold 1st Sept if needed)

Substance Use Practitioner

Location: Leatherhead

Salary: £27,000 per annum

Vacancy Type: Permanent, Full Time (37 hours per week)

*This role covers Waverly and Guilford so requires an up-to-date driving licence and access to a vehicle for work purposes

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. Firstly, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Young People and Families

Our Young People and Families (YPF) hub provides early intervention, targeted and specialist support services to those in crisis, leaving care, missing from home or with substance misuse or mental health problems. Our services support people no matter what their situation – and have demonstrated a high success rate.

Job Description

Provide assertive outreach and engagement activities and undertake assessment for targeted and specialist treatment interventions for young people referred to the service under the supervision of senior staff.

Provide targeted and structured substance use interventions, both 1:1 and group work, for those young people aged 11-25 and their families when required. This will take place within a range of settings including, schools, community settings and home visits.

Provide satellite services away from our central office bases where required, to offer clients a wider choice of accessing substance use services and recovery support, to enable those with specialist requirements to have their needs met in appropriate settings.

Facilitate and support targeted groups, focus groups and service user participation.

Qualifications

· A relevant qualification such as youth work, counselling, health and social care, and/or relevant experience of therapeutic delivery, and alternative suitable qualifications.

· Good communication, organisational, and ICT skills.

What does good look like for this role?

· You will demonstrate knowledge and competency in delivering young people’s substance misuse interventions, to a wide arrange of individuals, according to their needs.

· You will have knowledge/understanding and or direct experience of supporting C&YP who are experiencing difficulties with their emotional wellbeing and mental health.

· You will evidence that you are able to work to a high standard of record keeping in a timely manner, in accordance with Catch22 delivery outcomes, targets and recording procedures.

· You will be able to deliver and evidence high quality engagement and support to the young people and families we work with.

· You will communicate and work collaboratively, constructively and effectively with colleagues and partner agencies, ensuring effective partnership working, representing Catch22 professionally at all times, and contributing positively to the team and Catch22.

Additional Information

*This role covers Waverly and Guilford so requires an up to date driving licence, access to a vehicle, MOT and business insurance.

*You may be required to work out of hours, including evenings and weekends where necessary, in addition to travel around Surrey on a daily basis, and occasional travel around the UK.
*Enhanced Disclosure & Barring Service check required.

Catch22 is committed to staff recruitment and retention and offers a range of training, learning and development opportunities. Your continuous professional development is as important to us as it is to you.

Catch22 is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice will be followed and pre-employment background checks will be undertaken before any appointment is confirmed. The post is subject to an enhanced DBS check.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

To Apply

If you feel you are a suitable candidate and would like to work for Catch 22, please do not hesitate to apply. 

Location: Remote (Based in England, Scotland & Wales with some travel required).

Salary: £35,000 - £40,000 pro rata (£21,000 - £24,000 3 days or £28,000 - £32,000 4 days)

Hours of work: Full time OR part-time 3 or 4 days a week (21 or 28 hours)

Contract type: Permanent

Why work for Kids Matter?

• Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
• Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
• Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
• Flexible working across weekdays to suit your schedule.

About us

Kids Matter is one of the UK’s fastest growing children’s charities.

Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.

Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.

We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.

About the role

The Grant Manager role involves:

• Writing clear and compelling grant applications that communicate Kids Matter’s vision and impact
• Building and nurturing strong, professional relationships with grant funders through regular updates, meetings, and invitations to engage with our work.
• Working with the Head of Fundraising & Communications to forecast income and contribute to long term fundraising planning
• Working closely with programme, finance, and research and impact teams to gather accurate data, budgets, and stories

About you

Are you experienced in Grant Writing? Do you have strong relational skills? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?

Then we would love to hear from you!

How to apply

You can apply for the Grant Manager position by clicking ‘Apply via Website’ and completing a copy of our online application form.

The deadline for applications is 24th August 2026. All successful and unsuccessful applicants will be notified by email.

We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.

If you would like any application/interview support or you need any reasonable adjustments throughout the application process, or if you would like an informal phone call to ask questions or discuss the role, please contact Katie Washington (HR & Systems Manager).

Please see the job pack for more details on the role and application process.

Main Role & Responsibilities

The post holder will be an active member of our programmes team and will work across our portfolio of programmes, with responsibility for engagement within Wales. Although remote working, they would need to be living in Wales for travel purposes.

They will be responsible for regional stakeholder engagement, developing and maintaining relationships and promoting Ygam training. They will recruit suitable delegates to Ygam’s full portfolio of workshops.

They will provide training both face to face and online and will be responsible for the delivery of our assured workshops and promoting the work of Ygam at conferences and events.

The post holder will maintain excellent relationship with Ygam Stakeholders and beneficiaries, providing ongoing support to organisations, to help them implement Ygam resources, and visits to schools and organisations as part of this work is crucial. The post holder will gather data to support Ygam to understand the impact of our work.

Who are we looking for?

Ygam is seeking a proactive, adaptable, creative, resilient individual, who has the ability to work remotely, autonomously and as part of a team. They must have outstanding communication skills, be highly organised, and an excellent team player.

At Ygam, we are committed to safeguarding and the protection of children and vulnerable people in our work. We will do everything possible to recruit only suitable people to work with children or vulnerable people.

Ygam is an equal opportunity employer. It is Ygam’s approach that all employees have a working environment which promotes dignity and respect and where individual differences, and the contributions made are recognised and valued.

We welcome the unique contributions that you can bring and encourage people from underrepresented backgrounds to apply to join our team, including people with lived experience of gaming and gambling harms, people with disabilities, people from minority ethnic groups, LGBTQ+ people, neurodiverse people and armed force veterans.

Role Requirements

Duties will include but not be limited to:

Planning 

· Network and develop stakeholder relationships, leading the recruitment of delegates suitable to Ygam’s programmes.  

· Develop a regional presence to amplify Ygam’s mission and vision

· Manage multiple stakeholders and understand their roles and requirements, providing detailed information on options and long-term support

· Develop stakeholder relationships and a strong pipeline of delegates to attend the workshops delivered by Ygam, ensuring workshops are well attended.

· Identify and attend conferences, seminars, and organisational events to support our work. 

· Signpost organisations to the Ygam Family Hub to increase awareness.

· Work closely with The Programme Lead: Delivery and outcomes, to develop objectives and review individual performance.

Delivery 

· Deliver the Ygam portfolio of workshops (online and face to face).

· Deliver workshops directly to children and young people in education and non-education settings

· Provide high quality training to a range of professionals in line with Ygam’s Quality Assurance processes.

· Deliver workshops and training independently as well as through team teach approach.

· Be responsive to delegates needs, answering questions and queries in a supportive manner.

· Promote Ygam’s additional offerings, such as Alumni and resources.

· Provide an excellent customer service to delegates.

Outcomes:

· Provide ongoing support to schools and youth organisations to help imbed Ygam materials within curriculum.

· Ensure accuracy of data utilising the CRM system

· Deliver and develop team teach opportunities to support teachers and other professionals to implement Ygam resources.

· Develop Case study opportunities to understand the impact of the Ygam resources.

· Work with the Insight team and evaluators to measure impact and performance. 

Learning and Development:

· Self-identify any gaps in knowledge and any CPD to help you do your role effectively.

· Ensure all relevant CPD is completed and up to date on platforms such as IHasco.

· Attend support sessions with line manager (both remotely and in person). 

· Record performance in your monthly 1-1’s with your line manager.

Administration:

· Send out joining instructions via our CRM system to delegates prior to workshops. 

· Record attendance and email delegates post workshop to gather feedback. 

· Ensure all records are maintained in accordance with GDPR/data protection legislation.

Person Specification 

Essential:

· Prior experience in delivering training to adults and children

· Ability to translate complex issues to delegates and respond thoughtfully to questions

· Experience of delivering online learning and face to face learning

· Stakeholder engagement experience across children’s services

· Outstanding verbal and written communication skills

· Outstanding understanding of IT applications (MS Word, Excel & PowerPoint especially).

· Experience of developing and delivering a sales pipeline and achieving KPI’s.

· Experience of driving projects to achieve agreed outcomes.

· Ability to work in a highly organised manner with a keen eye for absolute detail.

· Self-administrating experience.

· Prior experience of working within education, youth work or children’s services

· Prior experience of selling/promoting a product or service.

· Employment rights to live and work in the UK.

· Experience of working collectively as a team to meet targets.

· Willingness to travel to provide training regionally and nationally for Ygam

Desirable:

· An understanding of education within Wales, including the Curriculum for Wales and RSE, and how to engage in this sector across all education phases.

· An understanding of public health approach to gambling harms

· An understanding of NICE guidelines in relation to gambling

· Outstanding networking skills

· Experience utilising CRM systems, in particular Salesforce

* Please note that this vacancy is advertised as a full-time role; however, applications from candidates seeking part-time hours are welcome, and we would consider appointing two part-time individuals. 

Expiry Date: 13th August 2026 - 12pm

Interviews: w/c 17th August 2026

The successful applicant will be subject to reference checks, an Enhanced DBS check, and must have Employment rights to live and work in the UK.

Supporter Care Assistant

Fixed Term Contract | 3 days per week

Are you highly organised, people-focused and confident providing excellent customer service? Do you enjoy helping people feel welcomed, supported and connected?

Scripture Union is looking for a Supporter Care Assistant to join our Mobilisation Team on a fixed term basis. This role plays an important part in helping us care well for our supporters, customers and wider community, ensuring they receive a positive, efficient and engaging experience whenever they connect with us.

About the role

As Supporter Care Assistant, you will act as one of the first points of contact for enquiries and help support the smooth running of our supporter and customer care processes.

You will be involved in:

• Responding to enquiries by phone, email, website and post
• Processing orders, subscriptions, donations and Direct Debits
• Supporting fundraising activity and mobilisation campaigns
• Maintaining accurate records on our CRM system
• Working closely with colleagues and external partners to fulfil orders and communications
• Encouraging engagement with Scripture Union’s ministry and wider work

About you

We are looking for someone who enjoys working with people and takes pride in providing excellent service. You may already have experience in a customer-facing, administrative or supporter care role, or you may be looking to develop your skills further in this area.

You will be someone who:

• Communicates warmly and professionally
• Is organised and able to manage a varied workload
• Has good attention to detail
• Is confident using systems and handling data accurately
• Can work to deadlines and follow processes carefully
• Is supportive of Scripture Union’s mission and values

Invest in our mission, as we invest in you:

Our Benefits:

• 23 days holiday (pro rata) + bank holidays + 5 volunteering days 

• Up to 12% pension contribution 

• Life insurance 

• Free Bible Reading Guides 

• Enhanced family leave 

• Asupportive, faith-filled environment where your work has eternal impact 

Occupational Requirement

Scripture Union is a Christian charity committed to sharing the good news of Jesus with children and young people. Therefore, this role carries an occupational requirement for the successful applicant to be a practising Christian, in accordance with the Equality Act 2010. The successful candidate will be expected to actively support and work in accordance with Scripture Union's Christian ethos, mission and values.

Safeguarding

Scripture Union is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The successful candidate will be required to undergo a satisfactory Basic Disclosure and Barring Service (DBS) check as part of our safer recruitment process.