Sport volunteer jobs

IT Service Desk Analyst

Salary: £30,255
Location: Remote with regular travel to Head Office in Downton, Wiltshire (minimum 1 day a week). Applicants should ideally live within approximately one hour’s travel of the office. Additional travel to UK locations within a working day is to be expected where required for the performance of duties. Absence from home overnight may be required on occasion.
Hours: Full Time, 35hrs per week 
Contract: Permanent

This is a varied and rewarding role for someone who enjoys solving problems, supporting people and contributing to practical service improvements in a charity with a clear purpose.

About the Role

As an IT Service Desk Analyst, you will be at the heart of the colleague technology experience, providing responsive 1st and 2nd line support and helping people get the best from the systems, devices and tools they rely on every day. You will take ownership of incidents and service requests from initial logging through to resolution or appropriate escalation, balancing technical troubleshooting with clear communication and excellent customer service.

You will support a broad range of activity including hardware, software, Microsoft 365, user access, asset management, operational projects and service improvement. The role offers the chance to build strong knowledge of our organisation, contribute to better ways of working and play an important part in keeping our people connected, productive and supported.

• Provide high-quality 1st and 2nd line support, responding to colleague incidents and service requests in line with agreed procedures and service expectations.
• Take ownership of tickets from initial logging through to resolution or appropriate escalation, ensuring priorities are managed effectively and stakeholders are kept informed.
• Support joiners, movers and leavers processes, including user accounts, access permissions, hardware, software and accurate operational records.
• Maintain and update IT documentation, knowledge articles, asset records and support information to improve consistency and first-time resolution.
• Contribute to service improvement by identifying trends, recurring issues and opportunities to strengthen workflows, reporting and user guidance.
• Promote secure ways of working by following information security, data protection and approval processes, and escalating potential risks or incidents promptly.

About You

Are you someone who enjoys solving technical problems, supporting colleagues and taking ownership of work through to a clear outcome? Do you communicate confidently with people at different levels of technical understanding, stay calm under pressure and take pride in providing a professional, helpful service?

If you have experience in an IT service desk or technical support environment, good working knowledge of Windows 11 and Microsoft 365, and the ability to prioritise, troubleshoot and escalate appropriately, we would love to hear from you. Experience with service desk tools, Active Directory or Entra ID, hardware troubleshooting, remote support, ITIL-aligned processes or supporting geographically dispersed colleagues would be especially valuable.

About the Team

You will join a friendly, knowledgeable and collaborative IT team that is focused on delivering reliable, practical and people-centred support. We work closely with colleagues across Help for Heroes, helping them use technology confidently so they can focus on supporting the Armed Forces community.

The team values clear communication, shared knowledge, continuous improvement and a supportive approach to problem solving. This is a great opportunity to develop your technical skills, contribute ideas and make a visible difference to the way IT services are delivered across the charity.

In return we can offer you:

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
• 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
• Opportunity to buy and sell up to 5 days annual leave per year.
• Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
• 3 volunteer days per year to support the Help for Heroes community.
• A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.

Closing date: Sunday 16th Aug 2026 (applications may be closed early if we receive a high number of strong applications).

Interview Process: Competency-based interview, which will be held in person, on Tuesday 25th Aug 2026.

We are committed to equity, diversity and inclusion and welcome applications from all backgrounds.

Head of Communications & Public Affairs 

Salary: Up to £62k depending on experience
Location: Remote, with regular planned travel nationwide, particularly to London and the South, plus attendance at monthly and quarterly team meetings
Hours: Full Time, 35 hours per week
Contract: Permanent

We're looking for an exceptional communications leader to join Help for Heroes as our Head of Communications & Public Affairs. This is a rare opportunity to shape how one of the UK's most recognised charities engages with the media, policymakers, supporters and the wider public, ensuring the voices of veterans and their families are heard where it matters most.

Leading our integrated communications, public affairs, policy and PR activity, you'll develop influential campaigns that continue to strengthen our reputation, support fundraising and drive meaningful change for the Armed Forces community. Working closely with senior leaders across the charity, you'll act as a trusted adviser, bringing insight into the political, media and stakeholder landscape while helping to navigate the opportunities and risks that affect our mission.

This is a high-profile leadership role for someone who combines strategic thinking with outstanding delivery, thrives on building influential relationships and wants to use their expertise to create lasting impact for those who have served our country.

Please see below for more information on what just might be your future role.

About the Role

As Head of Communications & Public Affairs, you’ll play a pivotal role in shaping how the charity is seen, heard and understood by the public, media, policymakers and supporters. Ensuring the experiences of veterans and their families remain at the heart of national conversations and decision-making.

• Developing and delivering an integrated communications, public affairs and policy strategy that advances the charity's mission and influence.
• Leading high-profile campaigns that raise awareness, support fundraising objectives and drive systemic change for the Armed Forces community.
• Building influential relationships with media, government, political stakeholders, partner organisations and sector leaders.
• Acting as a trusted adviser to senior leaders, providing strategic counsel on reputation, stakeholder engagement, public policy and emerging issues
• Leading the charity's press office, crisis communications activity, ambassador programme and external reputation management
• Developing, inspiring and coaching a high-performing team, fostering innovation, collaboration and measurable impact.

About You

Are you a strategic communications leader who knows how to turn insight into action and ambition into results?

Do you have a strong track record of leading integrated communications, public affairs, policy or campaigning activity that has built reputation, influenced decision-makers and delivered measurable impact?

Can you confidently navigate complex issues, build trusted relationships with senior stakeholders and provide clear, credible counsel?

Are you equally comfortable shaping long-term strategy, responding to fast-moving external events and spotting opportunities to raise the profile and influence of an organisation?

If you're passionate about telling powerful stories, understand the UK media and political landscape, and enjoy leading talented teams to achieve ambitious goals, we'd love to hear from you.

You'll bring significant senior-level experience across communications, public affairs or policy, alongside expertise in media relations, stakeholder engagement and reputation management.

Most importantly, you'll be motivated by the opportunity to use your skills, networks and leadership to improve outcomes for veterans and their families.

About the Team

You’ll join our ambitious Marketing, Communications and Public Affairs directorate, a team dedicated to amplifying the voices of veterans and their families and ensuring their experiences influence public understanding and decision-making.

We are a collaborative, creative, and purpose-driven team that works across the charity to tell powerful stories, build meaningful relationships and create lasting impact. Together, we’re passionate about helping the Armed Forces community get the support they deserve.

In return we can offer you:

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
• 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
• Opportunity to buy and sell up to 5 days annual leave per year.
• Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
• 3 volunteer days per year to support the Help for Heroes community.
• A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.

Closing date: 23rd August 2026

Interview Process: Two stage process with an initial competency based interview and second round stage involving a task.

First round interviews to be held in person or via Teams 4th/7th/8th or 9th September.

Second Round in person 16th or 22nd September.

We reserve the right to close this vacancy early if we receive a high number of strong applications.

We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.

Project Manager (CEO)

Following many years of exceptional service, which has seen Durham City Youth Project (DCYP) grow and develop, our current Project Manager (CEO) is stepping down from her post.  The DCYP trustees seek to appoint a Professionally Qualified and Experienced Project Manager (CEO) who can demonstrate passion and enthusiasm to lead the Project into the next stage of its development.

DCYP has been supporting children and young people since 1933. We work across County Durham to provide youth work, counselling, sexual health education and wellbeing support for young people aged 8–19, and up to 25 for those with additional needs.

Our mission is to create opportunities that help young people develop confidence, resilience, skills and aspirations while ensuring they have access to trusted adults, positive activities and support when they need it most.

We believe every young person deserves the opportunity to thrive regardless of their background, circumstances or challenges.

Hours: 35 hours a week to work regular evenings and weekends
Salary: £33k – 37k per annum
Holidays: 6.5 weeks holiday (pro rata), inclusive of  bank holidays
Based: Across County Durham
Benefits: Company pension scheme
Occupational sick pay
Ongoing training and professional development
A supportive and flexible working environment

Durham City Youth Project is committed to safeguarding and promoting the welfare of children and young people. Appointment will be subject to satisfactory references and an enhanced DBS check.