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Housing Scheme Manager

Join our dedicated team at Finborough Court Housing and play an important role in promoting our Society’s mission and Christian ethos as our Housing Scheme Manager.

Find out more about Finborough Court Housing

As Housing Scheme Manager, you will be responsible for the day-to-day management of the scheme, supporting our residents and ensuring they enjoy a loving, caring and supportive environment where their wellbeing is at the heart of what we do.

At Pilgrims’ Friend Society, each of our homes and schemes seeks to express God’s love through compassion and support, helping people to live life to the fullest. We are committed to creating a warm and supportive environment for our “family members” (our residents) while maintaining the Christian ethos that is important to many of them.

For more information, please read the Job Pack here

Key Responsibilities

• Assess the needs of potential occupants against eligibility criteria and allocate housing units accordingly.
• Ensure the wellbeing of occupants is maintained to a high standard.
• Ensure support plans are kept up to date.
• Lead and manage housing staff within the scheme, ensuring all duties are covered during staff absences.
• Manage the domestic and maintenance teams.
• Manage the Wellbeing Assistant.
• Work with the Finance Team to manage rents, services and other charges.
• Be responsible for devotions and lead devotional times as required.
• Provide excellent customer care, ensuring telephone calls, personal callers and clients are dealt with in a friendly, efficient and professional manner.
• Oversee the health and safety of the scheme.
• Manage complaints from service users, staff and others in accordance with Society policy.
• Promote the Society and the scheme to maximise occupancy, sales and rental income, ensuring enquiries are followed through and progressed towards occupancy wherever reasonably possible.

Skills & Experience

We are looking for someone who has:

• An understanding of the needs of older people.
• Management or supervisory experience in a housing scheme or similar environment.
• Experience working in a customer-focused environment.
• The ability to lead and motivate others.
• Strong communication skills.
• Experience in budget control and management.
• Good IT skills, including Microsoft Excel and Outlook.
• The ability to work effectively under pressure.
• Strong organisational skills.

Applicants must be evangelical Christians (Occupational Requirement under Regulation 7(3) of the Employment Equality (Religion and Belief) Regulations 2010).

Please read what we believe here

⏰ Hours: 20 hours per week, Monday to Friday

📞 On-call: Cover required

What We Offer

• £20,740 per annum (£41,470 FTE)
• Ongoing support from management
• The opportunity to be part of a friendly and committed staff team
• Employee Assistance Programme
• Perkbox rewards
• Team events
• Paid DBS checks
• Pension scheme
• Recommend a Friend Scheme
• Medicash
• Care Friends