Supporter service manager jobs in Leeds

Job Title: Regional Operations Manager 
Location: North of England (flexible – with travel across delivery areas)
Reports to: Chief Operating Officer  
Contract Type: 2 years fixed term contract, Full-Time
Salary: £40,000 pa
Start Date:  March / April 2026 
 

Role Purpose 
The Regional Operations Manager will be responsible for the effective day-to-day delivery of The Skill Mill programmes, ensuring seamless coordination between The Skill Mill Supervisors, local Youth Justice Services, Pathways Advisors, and the Commercial Sales Manager. The role will focus on operational excellence, stakeholder engagement, and the smooth running of activities that contribute to The Skill Mill’s social impact. 
 

Key Responsibilities:

Operational Coordination 

- Oversee and support The Skill Mill Supervisors to ensure the delivery of high-quality, safe, and impactful work programmes. 
- Act as the central point of contact between Supervisors, Youth Justice Services, Pathways Advisors, and the Commercial Sales Manager. 
- Monitor daily operations and resolve any operational challenges quickly and effectively. 
- Ensure all work complies with organisational policies, procedures, and health & safety regulations. 

Stakeholder Engagement & Relationship Management:

- Build strong, collaborative relationships with local Youth Justice Services and Pathways Advisors to support young people’s progression. 
- Work closely with the Commercial Sales Manager to align operational delivery with commercial project requirements and client expectations. 
- Represent The Skill Mill at operational and partnership meetings. 

Performance Monitoring & Reporting:

- Track and monitor project progress, ensuring that targets for social outcomes and commercial delivery are met. 
- Prepare and present operational performance reports to the Senior Management Team. 
- Implement systems to measure quality, efficiency, and impact. 
 

Team Support & Development 

- Support and mentor Supervisors to maintain high standards of practice and delivery. 
- Identify training needs and facilitate professional development opportunities. 
- Foster a positive, collaborative, and accountable team culture. 
 

Person Specification:

Essential 

- Experience in operational or project management, ideally in a social enterprise, youth justice, or community development setting. 
- Strong interpersonal and relationship-building skills. 
- Proven ability to coordinate multiple stakeholders and workstreams. 
- Excellent organisational skills with the ability to prioritise and work under pressure. 
- Knowledge of safeguarding, youth justice, and/or working with vulnerable young people. 
- Competent IT skills, including Microsoft Office and project management tools. 
- Commitment to The Skill Mill’s mission and values. 

Desirable 

- Experience managing commercial contracts or community-based service delivery. 
- Understanding of outcomes-based commissioning. 
- Health & Safety qualification or equivalent experience. 
 

Key Relationships 

- The Skill Mill Supervisors 
- Youth Justice Services 
- Pathways Advisors 
- Commercial Sales Manager 
- Senior Management Team 
- External partners and clients 

Role Overview

The Operations Manager is responsible for overseeing and delivering the day-to-day operations of the Schools Consent Project across England and Wales. In particular, this involves booking and coordinating the delivery of workshops across all educational settings; acting as the first point of contact for legal queries, feedback and safeguarding issues from volunteers and service users; and fostering strong relationships with our schools and partner firms.

Key Responsibilities

Operations and Programme Delivery

• Manage and coordinate the booking of workshops with schools and partner organisations.
• Oversee the scheduling and delivery of workshops, liaising with schools, volunteer lawyers, and internal stakeholders.
• Ensure high standards of programme delivery and participant experience.
• Maintain accurate operational records and systems.

Volunteer Management and Training

• Help organise induction, training, and ongoing development sessions.
• Manage DBS checks and compliance with safeguarding requirements.
• Act as a primary point of contact for volunteers.

Monitoring, Evaluation, and Reporting

• Collect, analyse, and manage feedback and monitoring data from workshops.
• Prepare reports and summaries for internal use, funders, and trustees.
• Use data to support continuous improvement of programmes.

Safeguarding, Complaints, and Risk Management

• Act as the first point of contact for safeguarding disclosures, complaints, and concerns.
• Follow organisational safeguarding and complaints procedures.
• Escalate serious matters appropriately to the Director and relevant authorities.
• Maintain accurate and confidential records.

Outreach, Partnerships, and Growth

• Develop and maintain relationships with schools, and other educational providers.
• Support the Director and Founder in developing and implementing the UK growth strategy, informed by schools/volunteers’ feedback and booking data.

Person Specification

Essential

• Proven experience in operations management, project management, or programme delivery.
• Excellent organisational and communication skills.
• High level of IT literacy, including confidence with digital systems and remote working tools.
• Familiarity with MS365 and Salesforce as our main operations platforms.
• Experience with Xero and basic financial administration.
• Ability to work independently and collaboratively within a remote and distributed team.
• High standards of professionalism, integrity, and confidentiality.
• Strong personal commitment to gender equality, youth empowerment, and reducing sexual violence.

Desirable

• Legally qualified
• Experience working with schools, colleges, or educational institutions.
• Experience working with pro bono departments in law firms.
• Experience in the charity or non-profit sector.
• Knowledge of safeguarding and child protection frameworks.

Unifrog’s mission

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counselors to manage the progression process effectively.

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and over a thousand international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.

We recently expanded our impact with Unifrog for primary schools. By bringing our platform to younger learners, we’re supporting schools in delivering a comprehensive careers and PSHE curriculum from Reception through to Year 6. Our mission is to start early; breaking down barriers, challenging stereotypes, and ensuring every child, regardless of background, believes that every future pathway is within their reach.

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying, if you have any questions about working at Unifrog, please contact our Recruitment Lead (details on our jobs page). 

What you’ll do

Joining our small, high-energy team, you’ll play a key role growing our newest partner base and supporting primary school partners to make the most of the Unifrog platform and resources. Excellent customer service is at the heart of what we do, and you’ll make sure that all interactions with Unifrog are positive and successful. 

Your key responsibilities:

Sell Unifrog subscriptions to primary schools

• Design and deliver impactful prospecting campaigns and marketing collateral aimed at engaging potential new partners, tracking campaign performance and continually improving your approach to secure demonstrations and drive partnership growth.

• Meet with potential partners on video calls (and sometimes in-person). Understand their priorities, demonstrate the Unifrog platform and resources, and secure their subscription.

• Identify and attend conferences and events to promote Unifrog to primary school audiences, while networking and cultivating relationships for future partnership opportunities.

• Develop a sound awareness of Careers Education, Information, Advice and Guidance (CEIAG) and the PSHE Association Framework within the UK. You’ll need this to confidently navigate conversations with relevant contacts at primary schools.

Support primary school partners to make the most of Unifrog

• Set up new partner schools for success. Help them to embed Unifrog across their staff, student and parent community. You’ll deliver an initial staff training session then provide ad-hoc support.

• Proactively work to foster a sense of community amongst our primary school partners and think of ways to promote the sharing and embedding of Unifrog best practice between partners.

• Achieve sky-high resubscription rates by securing partner renewals when their subscriptions come to an end.

What we’re looking for

• Resilient, and motivated to exceed targets

Our sales and resubscription targets are achievable but ambitious. You’ll need to be determined to meet and exceed them.

• Sales experience

You’ll be responsible for meeting sales targets so sales experience is desirable but not essential.
 

• Strong communication skills

You’ll be in frequent communication with lots of different people, both within Unifrog and externally – this will be in person, written, over the phone and via video call. You’ll need to be an outstanding communicator.

• Strategic and innovative 

You’ll be strategic in your approach to driving growth within the newest team at Unifrog and be innovative and creative in your solutions to any barriers along the way.

• Personable, with a track record of excellent relationship management

At Unifrog we’re known for our excellent customer service. You’ll need to provide fantastic support for your partner schools.

• Sector insight

You will be working with schools that have different contexts and priorities; you’ll need to be quick to understand how we can support them.
 

• Attention to detail

It’s important you have the skills and discipline to carefully check your communications to schools, your prospects and contacts in your network.

• Proactive attitude and willingness to get stuck in

You need to be excited about going beyond the core responsibilities detailed above to improve what we do and make it a success.

You will be one of two members of our newest team at Unifrog, with the opportunity to be at the forefront of building an exciting and impactful offering for primary schools across the UK. If this excites you and you’re an energetic person who is willing to learn, we’d love to hear from you.

Working together

You’ll work alongside one other Primary Schools Partnership Manager and be line managed by our Partnerships Director (UK schools and Employers). You will also have daily contact with the wider Unifrog team, including our Marketing, Content and Finance teams.

Key benefits

Head to our jobs page for a full list of the excellent benefits we offer our team.

• Join one of Escape the City’s top 1% employers and help transform careers and destinations in schools.

• Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details

• £39,047 per annum (Grade B), plus:

  • Unlimited commission, OTE of £50,000.

  • Bonuses linked to strong performance against KPIs.

• Full-time

• 28 days paid holiday per year (plus bank holidays). 

• Working hours are 9am to 5pm, Monday to Thursday, and 9am to 4:30pm on Friday – some days you may need to start earlier but you can finish earlier as a result.

• The role is remote (or hybrid for candidates in London or Edinburgh).

• Start date: as soon as possible (but not later than w/c 22nd June).

• We can only consider candidates who have the right to work in the UK.

• To discuss reasonable adjustments or any details about the role before applying, please contact our Recruitment Lead (details on our jobs page). 

Application process

• Deadline: 10:00am (BST) on Wednesday 1st April 2026.

• Stage 1: Application form (~1 hour)

• Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.

i) With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)

ii) A school we are hoping to partner with have concerns about the budget available for Unifrog. What would be your approach to securing a partnership with them for this academic year? (250 words)

iii) Tell us about a time when you had to manage conflicting priorities whilst meeting targets. What was your approach? (250 words)

• Stage 2: Phone task (15 minutes) 

• A short role play task over the phone. We will schedule these tasks throughout the application window so we encourage you to apply early.

• Stage 3: Video call interview (1 hour) 

• Short pre-prepared presentation (15 mins) 

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (45 mins).

• Video call interviews will be held w/c 13th April 2026.

• Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. 

Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring

Find more detail and our full policy on AI in applications here.

Inclusion and diversity at Unifrog

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

• To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates. 

Role Summary

The Outreach Manager is responsible for driving the expansion of the Schools Consent Project’s reach, engagement, and impact across London and the South East. Acting as the organisation’s lead “sales” and business development professional, you will contribute to and manage our strong pipeline of partner schools and organisations, convert leads into confirmed bookings, and maximise long-term engagement. 

You will own the end-to-end outreach and partnership journey: from prospecting and lead generation, through relationship development and negotiation, to repeat engagement and retention.

Key Responsibilities

Business Development & Lead Generation

• Develop and execute a proactive outreach and growth strategy to increase workshop bookings.
• Develop and maintain relationships with existing schools; ensure SCP’s workshop content remains responsive and reactive to the emerging concerns of young people when it comes to sex, consent and the online world.
• Generate leads through cold outreach, referrals, events, and campaigns.
• Contribute to and maintain a pipeline of new schools and educational settings.
• Reinvigorate historic relationships with schools.

Account Management

• Convert enquiries and prospects into confirmed programme partners.
• Present the charity’s offer and impact to senior school leaders, safeguarding leads, and decision-makers.
• Manage key accounts and ensure high levels of partner satisfaction and retention.
• Promote additional workshops and programmes where appropriate (eg. teacher training; parent workshops).
• Track booking trends eg. seasonal vs. reactive bookings; develop a communication strategy around each ‘type’ of school, involving timely booking reminders.

Pipeline, Targets & Performance

• Manage outreach targets for bookings, partnerships, and regional coverage.
• Monitor conversion rates, pipeline value, and performance metrics.
• Produce regular forecasts and performance reports.
• Use data and insight to refine sales strategies and improve outcomes.

Marketing & Promotion

• Help develop compelling outreach materials and campaigns.
• Deliver presentations, webinars, and pitches to prospective educational partners.
• Represent the organisation at conferences, networks, and sector events.
• Help gather case studies, testimonials, and impact data to support outreach and fundraising.

Delivery Coordination

• Work closely with our Volunteer Manager and Operations Manager to match supply with demand.
• Ensure smooth handover from booking to delivery.
• Anticipate capacity constraints and manage partner expectations.

Team Leadership & Development

• Contribute to the development of outreach systems, processes, and tools.
• Share insights and learning across the organisation.
• Oversee team members currently managing school outreach.

Person Specification

Essential Criteria

• Proven experience in sales, business development, partnerships, or outreach roles.
• Experience working with schools, education providers, or youth services.
• Track record of meeting or exceeding targets.
• Excellent communication skills.
• Strong relationship management and account development experience.
• Highly organised, with strong CRM and data management skills.
• Ability to work autonomously and drive results.

Desirable Criteria

• Experience working in the charity, education, or public sectors.
• Knowledge of safeguarding and child protection frameworks.
• Understanding of social impact measurement.

Values and Approach

We are looking for someone who:

• Is committed to our mission and values.
• Demonstrates empathy, professionalism, and integrity.
• Works collaboratively and inclusively.
• Is proactive, adaptable, and solution-focused.

Safeguarding and Equality

The Schools Consent Project is committed to safeguarding and promoting the welfare of children and young people. All staff are expected to share this commitment.

We are an equal opportunities employer and welcome applications from candidates of all backgrounds.

Team: Brand & Marketing

Location: Remotely, UK

Work pattern: 35 hours per week, Monday to Friday

Salary: Up to £49,655.50 per annum

Contract: Fixed term until 31st May 2027

All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Brand Manager:

• This role is responsible for the day-to-day brand management including, critically the embedding of the newly launched brand across the organisation. This includes two important pillars from the original programme scope, the rolling out of the brand language and tone of voice, and development of the brand architecture process and prioritisation
• Daily requests for support and approvals on new pieces of copy and design work require constant action and collaboration both with teams right across the organisation and with external agency partners to ensure we are delivering a coherent, focused and integrated brand to our audiences.

About the Brand & Marketing department:

• We sit within the Marketing & Income Generation directorate
• Our team is responsible for supporting Cats Protection’s organisational goals through enabling vital income generation activity, delivery of consistent cat welfare messaging and driving brand awareness and engagement with key audiences
• We currently have a team of 27

What we’re looking for in our Brand Manager:

• Significant experience in a brand strategy and activation role
• Charity experience is preferable
• Experience of briefing and collaborating with in house creatives and external agencies
• Experience of working and collaborating closely with multiple teams across a large organisation with competing needs
• Able to manage a heavy and fluctuating workload with competing priorities
• Brand advertising experience and measurement via brand health KPIs e.g. awareness

What we can offer you:

• Range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about

Interested? Here’s how to apply:

Application closing date: 25th March 2026

Virtual interview date: 14th April 2026

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form including submitting portfolio

2. Virtual interview via Microsoft Teams

Only applications submitted via our standard recruitment process will be considered, we do not accept applications emailed directly

Join the Fire Fighters Charity as our Volunteering Manager and lead the development of a dynamic, inclusive volunteering programme that supports the wellbeing of the UK’s fire services community.

You’ll shape and deliver our national volunteering strategy, design an exceptional volunteer journey, build strong relationships, and ensure volunteers feel supported, valued and inspired. Working across teams, you’ll embed volunteering into our services, champion best practice and use insight to drive continuous improvement.

We’re looking for someone who:

· Has strong experience in volunteer management and volunteer strategy implementation

· Brings strategic thinking with hands‑on delivery

· Builds great relationships and influences at all levels

· Understands safeguarding, data protection and inclusive practice

· Is passionate about creating positive, impactful volunteer experiences

If you want a role with purpose and the chance to make a genuine difference, we’d love to hear from you.

Apply now and help us grow a thriving volunteer community.

It's an exciting time to join Victim Support, as we prepare to begin delivery of the Witness Service from April 2026. We look forward to welcoming current Witness Service staff and volunteers to Victim Support -  and we're also now beginning recruitment for several new roles and to fill vacant positions. 

Victim Support are looking for a proactive and strategic Stakeholder Manager to join our Witness Service in this new role. The ideal candidate will be passionate about making a positive impact on victims and witnesses, and skilled at building strong, collaborative relationships across a diverse range of partners, including government agencies, justice sector organisations, community groups, and internal teams.

This role is full-time working 37.5 hours per week and is home-based with some national travel.

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.

We’re looking for a strategic and dynamic marketing leader who is an expert at inspiring support and significantly growing income through Individual Giving or Direct Marketing programmes. The Head of Supporter Experience and Marketing is an exciting new role at Mary’s Meals UK, driving income and deep support for our school meals programmes through the development of warm supporter communications and excellent supporter care.​​

​The role will lead a newly formed team, therefore the successful candidate must have a brilliant track record of managing, inspiring and empowering teams to build a strong culture and create momentum against key objectives. You are someone who cares deeply about the people you lead and believe that how things are done is just as important as the end results.​​

The core focus is to lead the creation of holistic and dynamic supporter journeys, in collaboration with Growth and Partnership and Creative Communications colleagues, that deepen the connection with our supporters, reinforces the impact of their support, and builds lifelong support.​

In the marketing space, you’ll oversee the strategic direction and impact of our email and direct mail communications, with a focus on generating income, strong ROI and engagement. ​The Head also leads the Supporter Experience (supporter care) team who enhance supporter retention and satisfaction by ensuring supporters can easily contact Mary’s Meals, receive a warm and personal experience that aligns with the Mary’s Meals values, and process and acknowledge donations effectively.​​

We’re looking for an energetic leader who thrives on working in a fast-paced environment, juggling multiple priorities while always keeping an eye out for incredible opportunities to grow supporter income and engagement. ​​

Innovative, agile and entrepreneurial – you’ll ensure that growing Mary’s Meals’ mission with urgency and passion, remain central to all Supporter Experience and Marketing work, while remaining true to our values and mission.​
 

Please follow instructions on the Charity Job website and you will be redirected to our website.

Applicants must hold full right to work in the UK.

We welcome applications from candidates of all different backgrounds and identities to apply. We are committed to building an inclusive and diverse charity providing a supportive place for you to do the best and most rewarding work of your career.

Closing date for applications is Wednesday, 18 March 2026.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Head of Mass Supporter Fundraising

Bowel Cancer UK is the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.

We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland.  

Thanks to the generosity of our community, we’re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.

Are you an experienced fundraising leader who wants to be part of creating a future where nobody dies of bowel cancer? This could be the role for you!

Bowel Cancer UK is seeking an exceptional, growth-driven Head of Mass Supporter Fundraising to join our team. We have set a bold ambition to significantly increase income over the next five years, ensuring everyone diagnosed with bowel cancer in the UK receives the support they need.

This is a rare opportunity to build and scale a data-led fundraising programme, increase our visibility in a competitive landscape, and develop a high-performing talented team capable of delivering sustained, multi-million-pound income growth. You will lead the development of transformational strategies and play a critical role in the management of the charities CRM to significantly scale revenue while ensuring digital innovation is at the heart of all strategic decision-making. You will take full ownership of mass supporter fundraising budgets and provide visionary leadership by directly managing team managers to foster a culture of professional growth.

The salary is £51,241, plus £2,000 London Weighting if applicable and a contributory pension scheme. The position is home-based UK-wide, with required travel to our London-based Hub space in Kennington. We offer 27 days of holiday, plus three discretionary days between Christmas and New Year in addition to statutory holidays, complimented by a range of brilliant staff benefits.

If you have a proven track record in digital acquisition, harnessing data to support decision-making, managing multi-million-pound budgets, and know what it takes to motivate and lead a brilliant team, we want to hear from you.

Safeguarding

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.

We have an exciting opportunity for a Trust & Statutory Fundraising Manager to join the existing Development team.  Reporting to the Head of Development.

We are at an exciting time in our history, and this is a chance to play a key role in the successful delivery of our multi million-pound masterplan and engagement programmes. We are looking for a enthusiastic and dedicated fundraiser to deliver an ambitious trust and statutory fundraising strategy (capital and revenue).

The successful candidate must be able to work flexibly, be highly organised and self-motivated with a proven ability to work to tight deadlines. They must be an effective and professional communicator, able to engage with stakeholders and build relationships at all levels across the organisation.

The Royal Armouries is the United Kingdom’s national museum of arms and armour and one of the most important collections of its type in the world, housed at its headquarters and flagship museum in Leeds, its historic home at the Tower of London, and the Victorian Fort Nelson in Hampshire.

Hours: This position is a permanent contract, working full time, 36 hours per week, 5 days out of 7. Weekend, Bank Holiday and evening working will occasionally be required, as will some travel.

The role will be predominantly Leeds office based with an option for some hybrid working as well as at the other RA sites.

Benefits

• Access to the discounted bicycles via Bike2Work scheme
• Access to free EAP services via the (Employee Assistance Program)
• 27.5 days holiday plus Bank Holidays
• Generous company sick pay scheme
• Generous family friendly leave
• Access to discounted staff car parking
• 25% off staff shop
• 10% off food in on-site café (generous discounts on set meals, and reduce cost hot drinks)
• Pension scheme max employer contribution is 9% 
• Access to free on-line learning
• Season ticket loan
• M-Card

A Police Check/ Disclosure will be requested in the event of a successful application. Please refer to the job description for the level of check required. A criminal record would not necessarily be a bar to employment.

Please note that all job offers are subject to the receipt of satisfactory references, DBS/Police checks and right to work documentation.

Development Phase: Visitor Destination Development Manager

Fixed Term to November 2027

Yorkshire Wildlife Trust is one of the UK’s fastest growing nature conservation organisations and seeks to appoint a Visitor Destination Development Manager to transform our flagship nature reserves into pioneering places that inspire hope, drive action for nature and open their doors to everyone. 

This is a rare opportunity to project manage a National Heritage Lottery funded development programme at a pivotal moment. You'll oversee specialist consultants across visitor experience, accessibility, commercial development and community stewardship; coordinate our project Steering Group and ensure the programme is rigorously evaluated and reported to our funder. 

But this role is about more than process. You'll bring a wealth of experience and the confidence to drive real change – taking colleagues on the journey with you, building consensus and laying the groundwork for what comes next. Critically, you'll make sure everything we learn shapes the next chapter of development for our Flagship Nature Reserves.

You'll bring proven experience of managing complex, multi-strand programmes, ideally within the heritage, conservation or visitor destination sector, along with a track record of commissioning and managing external consultants to deliver high-quality outcomes. Strong stakeholder management skills are essential as you'll need to bring colleagues along on a shared journey, whilst managing funder relationships and reporting with rigour and care. You'll be able to synthesise complex information into clear recommendations and actionable next steps and communicate with confidence at a senior level. Above all, you'll be collaborative and inclusive, with the drive to embed learning and lasting change within the organisation.

We have an exciting opportunity for a Team Leader to join the team in West Yorkshire, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Team Leader you will be ensuring the delivery of excellent services to victims in accordance with service specifications and performance targets. Supporting and effectively managing operational staff, to achieve the overall aim of supporting clients meeting the VS Service Model

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria that is available on the job description.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Supporter Care and Engagement Fundraiser

We are seeking a motivated and organised Supporter Care and Engagement Fundraiser to help deliver an outstanding supporter journey for a national children’s charity.

Position: Supporter Care and Engagement Fundraiser
Salary: £27,285 per annum
Location: Remote, with options to work from offices in Cornwall, Derbyshire or London
Hours: Full time, flexible options may be available
Contract: Permanent
Closing Date: 17:00 on 20 March 2026

Early applications are encouraged as the organisation reserves the right to close the advert early should a suitable candidate be identified.

About the Role

This is a key frontline role within a driven and collaborative Fundraising and Communications team. You will play an essential part in delivering excellent supporter care, managing fundraising systems and strengthening engagement across the charity’s growing supporter base.

Working closely with the Supporter Engagement and Fundraising Manager, you will help deliver an ambitious fundraising strategy, ensuring supporters receive a positive, consistent and engaging experience at every touchpoint.

Key responsibilities include:

• Acting as the first point of contact for supporter enquiries via phone, email and post
• Managing the fundraising inbox and responding to requests from individuals and organisations
• Processing and recording donations accurately, including Gift Aid compliance
• Supporting personalised acknowledgement and stewardship of donors
• Maintaining and updating the CRM system, including The Raiser’s Edge
• Producing reports and supporting fundraising appeals through data segmentation and analysis
• Supporting individual fundraisers and challenge events participants
• Assisting with fundraising campaigns, appeals and donor events
• Contributing to the production of fundraising and marketing materials
• Identifying opportunities to improve systems and automate processes

You will also support the wider day to day operations of the Fundraising and Communications function, ensuring efficiency and sustainability.

About You

You will be confident working with data and CRM systems and motivated by delivering excellent supporter experiences.

You will bring:

• Excellent written and verbal communication skills
• Experience in fundraising, events, business development or supporter care
• Experience of working with a donor database, ideally The Raiser’s Edge
• Strong organisational skills and the ability to manage multiple priorities
• Good IT skills including Microsoft Office
• A proactive and positive approach
• The ability to work collaboratively within a small team

You will be highly motivated, compassionate and committed to providing a high quality service. A willingness to travel and work occasional evenings or weekends will be required.

About the Organisation

You will be joining a small but ambitious national children’s charity that supports young people facing significant challenges. The organisation provides life changing opportunities that allow children to step away from daily pressures and build confidence for a brighter future.

The team is friendly, collaborative and values driven, with a strong commitment to safeguarding, equality and reducing environmental impact.

You may also have experience in areas such as; Fundraising Officer, Supporter Care Officer, Individual Giving Officer, Donor Care Executive, Fundraising Administrator, CRM Executive, Events Fundraiser, Challenge Events Officer, Development Officer, or Supporter Engagement Officer.

If you feel you would be a strong fit for this role and share the organisation’s values, we would welcome your application.

Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.

Salary: £36,910 - £39,960 p.a. depending on experience 

Hours: 35 hours per week

Contract: Permanent

Location: Hybrid working and to be worked flexibly across Warwickshire  

Job Reference Number: 1662

The Cranstoun Group is a charity empowering people to live healthy, safe and happy lives. Our skilled and compassionate teams work with service users, families and communities, helping them to make positive changes. 

A new and exciting opportunity has arisen within the organisation to Manage/Lead the Drive programme across Warwickshire. 

Drive is an innovative national project that aims to improve the lives and safety of victims and children, by holding high-risk perpetrators to account. The project combines case management of perpetrators with a co-ordinated multi-agency response.  

As Service Manager, you will lead and manage the delivery of the Drive programme and interventions. You will champion the Cranstoun values across the organisation and drive the Cranstoun ‘people’ agenda ensuring a culture based on fairness, collaboration and trust. You will support the team leaders and Case Managers in their work, ensuring high quality and safe practice by completing regular case reviews of active cases. 

As Service Manager, you will manage a team of Case Managers and Panel Coordinator. 

You will work closely alongside and within a wider team of multi -agency stakeholders.  

The successful candidate will have management skills and a demonstrable track record within the field of domestic abuse and/or with highly complex cohorts. You will have experience and passion for collaboration, partnership, strategic and organisational development.  

Post holder will be subject to an Enhanced DBS check against relevant barred lists.

The post maybe subject to police vetting 

For more details and to apply, please visit our website via the apply button.

Closing date: 15 March 2026.

The interview will consist of a formal interview panel. 

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work. 

Registered Charity No: 1061582