Supporter service manager jobs

Sahir has been on an incredible journey over the past four years. We have grown, strengthened our services and deepened our roots in the communities we serve. We are proud of what has been achieved and excited about what comes next.

Our CEO is stepping on to their next chapter, and we are taking the time to recruit the right permanent leader for what comes next at Sahir. In the meantime, we are looking for an Interim Chief Executive to help keep things steady, support the team and maintain the momentum we have built.

We are looking for someone who leads with empathy and compassion, works in partnership and brings the confidence and drive to support the organisation through a period of change.

About Us

Sahir is the oldest continuously operating LGBTQ+ charity in the Liverpool City Region. We are dedicated to fostering a brighter, healthier future for our communities.

We provide practical and emotional support, camaraderie and connection to:

· LGBTQ+ people

· People living with or affected by HIV

We actively confront injustice, combat discrimination and address inequalities. Through advocacy, partnerships and service delivery, we work to create a fairer and more equitable society for the people we serve. Our work is insight led and co-developed with our communities.

About the Role

This is a key interim leadership role focused on stability, continuity and care for Sahir during a period of transition.

The Interim Chief Executive will work closely with the Board, staff and partners to ensure Sahir continues to deliver safe, effective and person-centred services, maintains strong relationships and remains financially and operationally secure.

The role is not about changing direction. It is about protecting what has been built, supporting the team and helping Sahir move confidently towards the appointment of its next permanent CEO.

What We Are Looking For

We are seeking a senior leader who brings:

· Significant leadership experience in the voluntary, community, health, social care or equalities sector.

· Experience working with a Board of Trustees and supporting good governance.

· Strong financial oversight and organisational management experience.

· A calm, steady and values led leadership style.

· The ability to lead people well through transition and uncertainty.

· Strong relationship building skills and a partnership approach.

· Knowledge of issues affecting LGBTQ+ communities, people living with HIV and people seeking asylum is highly desirable.

What It Is Like to Work at Sahir

We want people to enjoy working at Sahir and to feel supported, valued and able to thrive. As a health and wellbeing charity, we place strong emphasis on staff wellbeing, reflective practice and work life balance.

We offer a friendly, inclusive and supportive working environment built on trust, openness and shared purpose.

Equality, Inclusion and Accessibility

Sahir is committed to equality, diversity and inclusion. We welcome applications from all suitably qualified candidates regardless of race, ethnicity, gender identity, disability, religion or belief, sexual orientation or age.

Lived experience is valued at Sahir, but it is not a requirement. We are interested in people who share our values and want to contribute positively to our communities.

You do not need to meet every requirement listed to apply. If you feel aligned with our values and excited by the role, we encourage you to apply.

We are happy to discuss reasonable adjustments at any stage of the recruitment process.

Role: Programme and Participation Coordinator

Job Title: Programme and Participation Coordinator
Location: Remote – with semi-regular travel and out of hours working
Salary: £31,950 per annum
Reporting to: Insights and Impact Manager
Hours: 35 hours per week
Contract: Permanent

GFS is seeking a creative and values led Programme and Participation Coordinator to bring our
programmes of youth activities to life and ensure that girls and young women (GAYW) are at the
heart of everything we do. This role sits within the Development and Impact Team and is key to
designing and delivering inclusive, evidence-informed activities that support and inspire girls, and
develop their socio-emotional skills to build confidence, friendships and wellbeing.

The Programme and Participation Coordinator will develop engaging activities and resources,
support training for delivery staff and administer the monitoring and evaluation of programmes.
They will also champion the voices of GAYW in decision making, and create and deliver
participation opportunities that ensure girl voices are heard across GFS. By connecting
programme design, impact measurement and participation, this role ensures that our work is truly
girl led. Working closely with colleagues across the organisation, as well as volunteers and external
partners, they will help embed a culture of learning from and collaborating with girls.

This is an exciting opportunity for someone who is passionate about youth participation and wants
to make a difference to the lives of GAYW across England and Wales.

Timeline 

• Closing date: Monday 9 March, 9am
• Optional Q&A Session: Monday 2 March, 11am
• Interviews: Wednesday 18 March

How to Apply 

How to apply, please provide the following:

• Complete an application form which includes three tailored questions designed to help you demonstrate your experience, motivation, and alignment with the organisation’s values.
• Please send your completed application form, along with your most recent CV and the optional diversity monitoring form. We shortlist anonymously, so please remove any personal identifying details from your CV before sending it.

We offer an optional Q&A (on the date above) to all potential candidates. This is to talk about the organisation, explain the process and help candidates put in the best possible application. This is not part of the formal assessment, but an informal opportunity to see if we feel like a good fit for you. You can register your place by emailing our recruitment team. If you have any questions about the role but cannot attend the Q&A, please email us to arrange an informal conversation.

Please see job pack for full details.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Floating Support Worker to play a pivotal role in our Complex Needs Service in Hammersmith and Fulham.

Sounds great, what will I be doing?

We are seeking a dedicated professional to provide holistic, person-centred support to a group of key service users linked to local mental health services in Hammersmith and Fulham. Using the recovery approach and SMART support planning, you will help individuals increase independence, maintain accommodation, and enjoy a good quality of life. This role involves visiting service users in various settings—including their homes, the community, supported housing, and hospitals—while devising effective interventions for those who are hard to engage. You will enable access to medical and mainstream community services, liaise with partners such as community mental health teams and housing services, and work collaboratively to address gaps in clinical and wrap-around support. Responsibilities include conducting needs and risk assessments, creating and reviewing SMART support plans, reducing unplanned hospital admissions, and encouraging engagement with networks and informal support systems.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

We are looking for someone with proven experience supporting individuals with mental ill health and complex needs, ideally within a community or outreach setting. You should have the ability to empower service users to achieve their goals and aspirations, alongside excellent knowledge of mental health issues, including signs, symptoms, and treatments. The role requires strong assessment skills to identify declining mental health and take appropriate action.

You will need a solid understanding of health and safety in community settings, key working practices, person-centred support planning, and the recovery approach. A commitment to equality, diversity, and promoting service users' rights, privacy, dignity, and choice is essential. Knowledge of welfare benefits relevant to the user group, safeguarding principles, and the ability to address safeguarding concerns appropriately are also required.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Can you inspire and be inspired? Can you deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to nurture ideas and flair within a Framework of support to develop you.

At Barnardo's we believe in children, the funds we raise in store support the most vulnerable children and young people in the UK and now's your chance to play your part in this vital work. As well as maximising sales and profit in store you'll also ensure the very highest standards of presentation and customer services – your aim will be to make your store the best in town, for customers to visit and for your colleagues to work in.

You're an experienced people manager; you are creative and resourceful and can use this to generate customer, donor and colleague loyalty. You'll need to be well organised with great communication skills to lead your team of colleagues in store to maximise sales and profit and meet your stores targets.

In return you will work for one of the UK's largest charity retailers with benefits, including full training and development package, promotion prospects, pension and benefits.

Generating the money we need to make children's lives better is a truly fulfilling role so if you'd like to use your talent to make a positive difference then we would love to hear from you!

The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.

* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Location: Onsite in Marylebone
Contract: Fixed-term contract until 2027
Hours: Full-time
Salary: £61,388 per annum

Prospectus is delighted to be supporting our client in their search for a Senior Facilities Manager. The organisation is a renowned, music specialist higher education institution based in Central London, searching for an experienced and proactive professional to lead estate management operations and ensure the smooth running of facilities on a day-to-day basis.

Responsibilities

• Lead delivery of the Estates strategy, overseeing all operational facilities management and ensuring excellent customer service.
• Manage operational teams, service providers, and contractors across soft services, hard services, M&E, fire, telephony, and security.
• Oversee security operations (access, keys, CCTV, security staff) and act as the out‑of‑hours emergency contact.
• Maintain responsibility for key licences, the asset register, and Health & Safety compliance.
• Monitor external contracts, procurement, budgets, and supplier performance to ensure value for money and best practice.
• Manage contract documentation, operational processes, and Estates‑related project work.
• Drive continuous improvement and carry out additional duties as required by the Director of Finance.

Requirements

• Recent experience in a similar role, ideally within the higher education or not-for-profit sector.
• Excellent operations, project, and estate management knowledge, including ability to oversee multiple sights and engaging suppliers/contractors.
• Ability to make quick decisions with significant impact., and take ownership of decisions to successful resolution.
• Proactive nature and strong attention to detail.
• Confident managing teams and supporting professional development.
• High quality communication and interpersonal skills.

Applications will be reviewed on a rolling basis so please apply ASAP and submit your CV in Word format. 

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. 

Title: Healthcare Assistant

Reports to:  Patient Services Manager  

Based at: Remote Worker– however must be able to travel as and when required to meetings and/or events

Job Purpose: To provide direct support to patients and support to all areas of the Charity Group

Working Hours: Monday – Thursday 09:00 – 17.30, Friday 09.00 – 17.00

Key Responsibilities:

· Responding to enquiries via telephone, email, online forums or social media with empathy, a listening ear, informative and supportive manner, whilst demonstrating confidentiality and sensitivity. Stay fully informed on the conditions and treatments associated with all three charities, ensuring the ability to respond to related enquiries becomes second nature

· Co-ordinate and action messages in the Patient Services Mailbox and distribute messages accordingly to the wider team where needed

· Maintain Patient Services documentation and make sure details are updated with clear and concise information

· Identifying gaps in patient information and assist in developing and proofreading relevant medically approved resources to reflect current guidelines, treatments, services and advances

· Frequently reviewing and assisting with update of content on charity websites and social media channels current and relevant Forums

· Supporting the organisation, promotion and delivery of all charity events including Patients Day, World Heart Rhythm Week, Global AF Aware Week, Know Your Pulse & Support Groups, Coffee mornings, Living with ...Series etc

· Build a central database of case studies / patient stories whether written or recorded

· Contribute content for the monthly e news and regular newsletters including patient stories, FAQ’s and latest news and updates with resources to Patient Service Manager

· Propose titles and speakers for patient educational events and develop virtual educational videos

· Co-ordinate the day-to-day planning and organisation of the fundraising activities and responding to enquiries.

· Support Patient Services Manager with administrative tasks/requests

Person specification:

- Sufficient healthcare knowledge and empathy when managing enquires

- Excellent verbal and written communication skills

- Excellent attention to detail and accuracy

- Excellent knowledge in Microsoft Suite of tools including Word, Excel and PowerPoint

- Excellent organisational skills, with the ability to prioritise and manage own workload

- Can undertake a wide variety of tasks and multi-task with ease

- Professional, methodical and thorough approach to work with a friendly and polite manner

- Ability to work on own initiative as well as part of a team

- Full Driving Licence with access to a vehicle

- Educated to GCSE level minimum

BVSC is looking for a Grassroots Development Officer to work with small, often informal voluntary, community and social enterprise (VCSE) organisations across Bexley. This role offers hands-on support to grassroots groups delivering vital services designed and led by the communities they serve, particularly those facing health and social inequalities.

The post-holder will provide practical guidance on governance, funding, safeguarding, sustainability, and other organisational development needs. You will help groups strengthen networks, increase visibility, and overcome barriers to growth, supporting them to deliver even greater impact.

This role focuses on organisations working with young people, older residents, minority ethnic (global majority) and migrant communities, people with special educational needs and disabilities (SEND), and communities in the north of the borough where grassroots activity is most needed.

Key areas of work include:

• Identifying: Engaging with grassroots groups to understand their services, users, and development needs.
• Connecting: Building relationships and establishing a network of micro VCSEs to encourage peer support and knowledge sharing.
•  Developing: Offering tailored capacity-building support, including advice on governance, funding, communications, coordination, and premises, and coordinating grant rounds.
•  Promoting: Supporting recognition of grassroots groups by health partners and the wider community, boosting their visibility and impact.

We are looking for someone approachable, organised, and committed to equality and inclusion, with experience of supporting VCSE organisations and working with diverse communities.

Don’t meet every single requirement?  At BVSC we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every criteria in the job description, we encourage you to apply anyway. You may be just the right candidate!

This is a unique opportunity to make a meaningful difference to small community organisations and the people they serve.

Foss Island Retail Park, York, North Yorkshire 

Full-time, 37 hours per week. Your working pattern will be 5 days over 7, working at least one weekend day per week.

From £25,500 per annum, depending on skills and experience  

 
About Us 

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. 

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. 

 
The Benefits 

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives and a whole lot more. 

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As one of Team Leaders, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. 

 
The Role 
 
We are currently looking for a Team Leader to join our team at our new Superstore in York. 

As a Team Leader, you will oversee the day-to-day operation of one of the departments of the superstore. This includes leading a team of employees (shop assistants) and volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures. You will lead by example and ensure that employees, volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond.  

You will need to be committed to creating a welcoming professional atmosphere and demonstrating the values of Yorkshire Cancer Research. You will also be a passionate and enthusiastic ambassador for the charity and its work. 
 

Specifically, you will be responsible for: 

• Running the department commercially, including display and merchandising, stock management and generation, maintaining shop standards, layout of store and opening and closing of store.  

• Supporting the management team in delivering ambitious sales targets whilst maintaining shop standards, commerciality and compliance.  

• Assuming Duty Manager responsibility in the absence of the store management team.

• Opening and closing the store if required as duty manager and responding to alarm call-outs as a listed key holder if required.

• Working a flexible shift pattern to reflect the business needs, including weekends and pre-retailing hours.  

• Ensuring the department is presented to the highest standards with attractive visual merchandising and attractive window displays.  

• Ensuring that all charity policies, shop standards and operations procedures are communicated effectively to all retail assistants and volunteers and are maintained and followed consistently.  

• Line managing the Retail Assistants, ensuring you develop and retain talent by conducting regular performance development reviews, implementing action plans, training, and supporting personal development and growth.

• Taking on leadership of employees across the whole store when acting as Duty Manager.

• Support in managing the sales and profit of the Superstore and where possible exceeding agreed targets across categories (Donated stock, cash, benchmark gift aid, average selling price, sell through, stock processing). 

• Ensuring accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes.  

• Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters.  

About You 

To be considered for this role, you will need: 

• To be educated to GCSE level or equivalent or have experience in a similar role at a similar level. 

• Experience in managing people/volunteers, including recruitment and development. 

• To have excellent communication and interpersonal skills.   

• To be highly organised with good time management skills.

• An ability to prioritise workload and meet deadlines.

• Previous retail experience in the charity sector or commercial sector is desirable.

Application 

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 09 March 2026. Please read our privacy notice before applying. 

Yorkshire Cancer Research is a responsible and flexible employer.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us. 

Are you an experienced fundraiser, with a passion for inspiring supporters to help people living in extreme poverty fulfil their God-given potential?

If that's you, then Tearfund's Fundraising Marketing team could be the right place for you! 

As a member of the Direct & Digital Marketing Squad, you would be responsible for the delivery of fundraising appeals and supporter engagement activity,to show our supporters the impact of their support and give them the opportunity to become even more engaged in Tearfund's mission.

We are particularly looking for a fundraiser with a passion for direct marketing, who has experience in delivering multi-channel individual giving and supporter engagement campaigns. We are especially keen to hear from those who are experienced in both print and digital direct marketing.

Do you have the following experience?

• Planning and delivering direct marketing fundraising or individual giving campaigns, such as direct mail appeals.
• Planning and delivering multi-channel supporter engagement campaigns to a range of audiences
• Working across print, direct mail and digital channels to deliver campaigns
• Project managing complex projects with multiple stakeholders
• Monitoring and evaluating campaigns, with a test and learn mentality
• Working collaboratively with a range of stakeholders including creative agencies

Do you have the following skills?

• Ability to see through activity from start to finish
• A flexible approach to your work, showing agility to adapt and make changes if required
• Ability to influence and work alongside senior stakeholders
• Strategic thinking, and desire to drive forward new ways of doing things, with a test and learn mentality

If your skills, experience, and passion match these requirements, we'd love to hear from you!

Hybrid Working: This role offers hybrid working. You'll work from Tearfund's Teddington office and from home, as agreed with your line manager.

We currently have two positions available: 

• 1 x permanent full-time position. The salary is £39,934 per annum full time equivalent
• 1 x part time (21 hours per week) 12 month maternity cover contract. The salary is £23,960 per annum part time equivalent

Please indicate in the Supplementary Statement section of your application which role you are applying for.

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

All applicants must be committed to Tearfund's Christian beliefs.

The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure. 

Looking for an experienced Communications Manager who can help enhance how we communicate with residents during a challenging and emotional time - someone who brings empathy, clarity, and confidence in crisis communications. Reporting to the Head of External Communications, you will lead the delivery of transparent and engaging communications across digital, print and community channels. You'll work closely with operational and building safety teams to maintain clear, accurate updates for residents, while also supporting wider engagement activity. This is a hands-on, fast-paced role where your work will directly impact residents' experiences and the organisation's reputation.

What you'll be doing

• Delivering a multi-channel resident communications strategy for relocated households.
• Producing weekly written updates and monitoring engagement and feedback.
• Maintaining accurate and up-to-date FAQs on our dedicated microsite.
• Organising and delivering resident engagement events, ensuring senior leaders are fully briefed.
• Creating and distributing communications materials - including digital content, print resources, video and social media assets.
• Ensuring communications reflect the diversity and varying needs of different resident groups.
• Working collaboratively across the organisation to ensure joined-up messaging.
• Supporting resident involvement, policy consultations and community engagement.
• Proactively protecting and promoting our reputation through all communication, internal and external.

The ideal candidate will be able to demonstrate: -

• A strong track record in customer/resident communications, ideally in complex or regulated environments.
• Experience leading incident or crisis communications in a public-facing setting.
• Excellent written, verbal and visual communication skills, with the ability to simplify complex or technical issues for diverse audiences.
• Confidence engaging senior stakeholders, as well as political or community figures (e.g., MPs, councillors).
• Proven ability to deliver effective engagement events.
• High attention to detail, accuracy and consistency.
• Ability to anticipate and manage reputational risks.
• Collaborative, organised, and motivated by making a meaningful difference.
• Digitally savvy, resilient and comfortable working in a fast-moving, high-profile environment.
• Experience of managing press, media and journalists
• You will have experience of working in a communications role in public services.
• Experience in housing is not essential - what matters is your ability to learn quickly and apply insights confidently.

If this role is of interest, please apply ASAP with a word version of your CV highlighting all your relevant experience. Do feel free to get in touch for more information.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

JOB PURPOSE 

The Resettlement Coordinator supports the Resettlement & Housing Needs Service Manager with both the development and the day to day running of the Resettlement Team, the core team within The Passage Resource Centre. The Resettlement Coordinator line manages a team of Resettlement Workers, who are responsible for the initial assessment of service users. The Resettlement Coordinator will lead the team in providing advice and housing-related support to clients with a wide range of needs to enable them to sustain their tenancies, improve their quality of life and increase self-reliance. 

They are responsible for:

Managing and coordinating the work of the team in providing support and resettlement of service users, ensuring:

• Service users have a safe and welcoming place to access and work towards positive change.

• That the team are offering practical and personal support in a way that is approachable, engaging, flexible and caring.

• That the team are supporting service users to make the most of their strengths and to make progress to achieving their hopes and ambitions.

• That service users have opportunities to contribute and be involved through co-production, working with the Experts by Experience Facilitator to identify new ways of involving service user voices in the development and delivery of front-line services

• Ensuring the service meets best practice requirements.

• Managing, leading, motivating and developing the staff team.

• Supporting the Service Manager to maintain and build on the network of relationships with other statutory and voluntary agencies, and the local community.

• Continual service development & improvement, establishing referral pathways and building new partnerships to support positive resettlement for service users.

• Overseeing the No Night Out project, ensuring cases are progressing and assisting to produce high quality reports and evidenced based impact analysis.

• Reviewing and developing working practices to ensure they are in line with The Passage policies and procedures, and that the best possible service is provided to all service users. 

MAIN TASKS 

Care and Support of Service Users

• Ensuring that all service users receive high-quality Triage Assessments and Needs Assessments, support, care and advice that is focused on their strengths and goals, and delivered in a way that suits them and within a framework of active engagement, positive risk taking and person-centred planning. 

• Ensuring that effective and reliable assessments are carried out and that person centred Resettlement Plans and Safety Plans are created and updated for all service users through a lead case worker system.

• Ensuring that the service users' rights to privacy, dignity and self-determination are promoted, and that their rights as citizens are upheld. 

• Ensuring as far as possible that service users are involved in the management of the service and that regular service user consultation occurs. 

• Enabling the service users to participate in, and have access to, available resources in The Passage and the wider community by promoting worthwhile activity and referring internally and externally to appropriate agencies. 

To Lead and Manage a Team

• Providing leadership and day to day management & supervision of a team of Resettlement Workers

• Management of Resettlement Team staff rota.

• Taking the lead in recruitment and selection of new staff and volunteers to the team.

• Developing performance targets and quality control measures for the work of the team, and monitoring team members’ work to ensure that these are met and are aligned with The Passage Values.

• Supporting staff by setting clear objectives and holding individual supervisions and case reviews regularly.

• Ensuring good communication between staff by holding team meetings regularly, and additional briefings as necessary.

• Inducting new staff and planning the continuing development of existing staff on the basis of an annual appraisal.

• Managing the rota and workload of the team to ensure that adequate cover is provided at all times.

• Ensuring the health and safety of team members. 

• Defining (and reviewing from time to time) the roles of staff to ensure these support the function’s aims and objectives.

• Operating The Passage’s disciplinary and grievance procedures where necessary.

Resource Centre Management

Working closely with the Operations Coordinator to ensure the provision of high-quality service delivery within the Passage Resource Centre through:

• Assisting with incident management and follow up to instances of anti-social behaviour, or other breaches of the Service User Agreement.

• Assisting with Duty Manager shift cover within the Resource Centre as needed to ensure service continuity. 

• Prompt follow up of maintenance issues.

• Liaison with the Facilities Team to ensure provision of quality and seamless service management.

• Processing and responding promptly and objectively to complaints from service users and other agencies as required.

• Ensuring property related risk management and assessment procedures are followed by all team members.

Networking, Liaison and Resource-building

• To be responsible for good and effective liaison with outside agencies including the police, social services and other statutory and voluntary agencies and delegating this work where appropriate.

• To identify volunteering opportunities, for both corporate partners and individuals, to add value to the work of the team and ensure volunteering policies and procedures are put into place and monitored

• To work collaboratively with the Service Manager to attend external meetings, manage internal and external communication effectively, encourage and seek opportunities to maintain partnerships across the sector.

Information Management

• Ensuring the team is recording and updating. To ensure the Resettlement Team are keeping accurate record keeping, while maintaining timely record keeping using internal database as well as client files and ensuring all record keeping is kept securely in line with General Data Protection Regulations (GDPR).

• Ensuring that The Passage’s policies and procedures in relation to information management, monitoring and reporting are fully implemented, in an accurate and timely way, ensuring that all staff members are clear about their responsibilities.

• Ensuring the collation and submission of accurate and timely monitoring information for external bodies as required.

• Participating in the production of promotional information in relation to The Passage’s services.

• Regularly reviewing and analysing data from In-Form to identify gaps in delivery, monitor caseloads, identify trends and to plan service delivery. 

• Work closely with the Service Manager to produce high quality and engaging reports for our funders (both voluntary and statutory) and supporters that demonstrates both hard and soft outcomes that our services achieve. 

Finance

• To liaise with the Finance team in the preparation of project budgets.

• To monitor the service’s income and expenditure in line with the budget. 

• To monitor and authorise staff-related and office expenditure in line with the organisational and service budget and in line with financial regulations. 

GENERAL RESPONSIBILITIES 

• To keep abreast of current housing legislation, welfare benefit legislation and other matters relevant to successful support and resettlement of clients.

• To adhere to The Passage’s Policies and Procedures at all times.

• To provide or arrange cover for other members of the team and division as necessary.

• Being proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement, training, and development.

• To participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.

• Undertaking, as required, any other duties compatible with the level and nature of the post and/or reasonably required by more senior members of staff

• Attend and participate in internal & external divisional and team meetings and other forums as required.

• To contribute to the effective implementation of The Passage’s Equity, Diversity & Inclusion Policy as it affects both The Passage and its work with vulnerable adults.

• In conjunction with other managers and the Head of Community Services, to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.

• To always undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values, and ethos of The Passage.

• Undertake any other duties that may be required which are commensurate with the role or organisational requirements.

This job description covers the current range of duties and will be reviewed from time to time. It is The Passage’s aim to reach agreement on changes, but if agreement is not possible, The Passage reserves the right to change this job description. 

Who we are:

The College of Sexual and Reproductive Healthcare (CoSRH) is the leader in the field of sexual and reproductive healthcare, and we are the voice for professionals working in this area. As a multi-disciplinary professional membership organisation, we set clinical guidance and standards, provide training and lifelong education, and champion safe and effective sexual and reproductive healthcare across the life course for all.

You can find out more on our website.

Can you help us?

We are looking for a creative, proactive events professional to help us build on our existing events offer. You will lead a small team to develop and deliver the College’s events programme, including our annual conference, to increase engagement with the sexual and reproductive healthcare community and raise the College’s profile with new and existing audiences. 

The role:

Events management

• Works with the wider CoSRH team, including members of the College, to develop an annual events programme to meet our educational responsibilities, provide networking and membership growth opportunities and raise the profile of the College
• Works with and supports members and staff through project groups to deliver events (digital, in-person and hybrid), including programme design, speaker and stakeholder liaison, logistics, and evaluation
• Works closely with the Marketing and Digital teams, develops project timelines for events and conferences ensuring clear definitions of roles and responsibilities for delivery of projects 
• Selects and manages all technology and systems required to deliver remote/digital events, including sourcing, selection, implementation, and management of CoSRH hosting and communications platforms (e.g. Teams, Zoom) as well as subscription management and linkage with external organisation systems where required
• Manages technical set-up for events as well as providing technical support during events
• Ensures timely distribution of digital event materials, ensuring appropriate video editing has taken place
• Leads development, implementation and review of policies, processes, and procedures to enable remote/digital delivery of events

Key stakeholder and third-party management

• Manage relationships with suppliers, including venue finders, webinar suppliers, designers and printers, to ensure events are well-run, cost-effective and delivered to budget
• Leads formal tendering process for event suppliers, and engagement of external suppliers of events services (including digital technology services)
• Alongside the Head of Business Development, identifies and works with sponsors and exhibitors to develop tailored packages that deliver value for them and for delegates
• Leads on evaluation of events and applies insight to improve member experience and delegate journey

Budget management

• Manages events budget and provides regular feedback to the Senior Leadership Team to ensure that all events are delivered to budget, and that all new budget requirements are factored in to future plans
• Establishes and tracks targets, objectives and KPIs to improve event performance, including cost management, supplier negotiation, ROI and margins

You will be:

• (Desirable) Professionally qualified in event management or marketing

You will have:

• (Essential) Experience of planning and implementing a programme of events
• (Essential) Experience of event and project management (including event format, content, speakers, booking venues, on-site logistics, event collateral, and on-the-day management)
• (Essential) Budget management skills, with the ability to manage and work with budgets and to work within financial constraints; able to manage/maximise financial opportunities that are presented
• (Essential) Staff management skills, able to manage staff in ways that improve their ability and motivation to succeed in the job
• (Essential) Experience of post-event analysis and follow up, audience engagement and reporting against KPIs
• (Essential) Demonstrable experience of using online tools and learning platforms to deliver events
• (Essential) Excellent organisational, prioritisation and time-management skills
• (Essential) Outstanding attention to detail, accomplishing tasks with thoroughness, accuracy and reliability
• (Essential) A collaborative and proactive approach, with confidence working with colleagues and external partners
• (Essential) Adaptability/flexibility, maintaining effectiveness in a changing environment; able to be flexible in approach to work without losing sight of key objectives
• (Essential) Excellent Microsoft Office skills
• (Essential) Excellent written and verbal communication skills
• (Desirable) Excellent cost negotiation skills, and the ability to derive value for money from contracts, venues and suppliers
• (Desirable) Understanding of running events for healthcare professionals
• (Desirable) An interest in sexual and reproductive healthcare
• (Desirable) Experience of event marketing and promotion to increase member/audience engagement

We will offer you: 

• 25 days holiday (plus additional days with service)
• Birthday leave day
• Annual Volunteering Day
• Flexible working culture
• Pension and life assurance scheme:
• Employee Assistance Programme (EAP)
• Discounts portal and staff wellbeing benefits
• Free Lunch Thursday
• Enhanced maternity, paternity & adoption pay
• Free eye tests
• Training and development opportunities

To Apply 

 
Deadline for applications is Tuesday 10 March 2026

Interviews are likely to take place w/c 16 March 2026

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We value diversity, promote equality and encourage applications from people of all backgrounds. We are working hard to minimise unconscious bias and your application will be anonymised to support this.

NB:  In order to fulfil this role, you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

JOIN OUR WORK TO SUPPORT OUR COMMUNITIES TO THRIVE

We are looking for an ambitious and Wellbeing and Learning Development Manager to lead two of our flagship wellbeing and employment projects, aimed at supporting purposeful activity, health and wellbeing. You will provide expert leadership and support to a small team, creating a culture that best supports our friendly community-based services. You’ll have an excellent eye for systems and structure, understand the importance of person-centred services and be able to spot and capitalise on development opportunities, from partnerships to funding. You’ll be passionate about reducing health inequalities and community work. You’ll believe in the power of partnership working to deliver the best outcomes for our community. 

ABOUT US

Southmead Development Trust is a Bristol-based charity made up of staff, volunteers, and residents working together to keep power in our community. We work alongside local people and partners to improve health, wellbeing, employment, and local pride — while tackling social isolation and bringing investment into the area.

Guided by residents, our vision is a thriving and healthy community. We provide the support, spaces, and services our community needs through our two well-loved sites: the Greenway Centre and Southmead Adventure Playground (The Ranch). These venues host a wide range of activities including wellbeing services, youth and play sessions, fitness classes, community groups, and local celebrations.

We’re proud to be a Disability Confident employer and welcome applications from everyone. We’re committed to building a team that reflects the diversity of our community. If you need any adjustments during the recruitment process or in the workplace, just let us know — we’ll do our best to support you.

ABOUT YOU

· 3+ years experience in a role supporting holistic wellbeing, employability or health

· Experience leading a team

· Experience developing cross sector partnerships for joint aims including facilitating meetings and information sharing

· Experience contributing to fundraising applications or business cases

· Understanding of the importance of employability and the connection with health and wellbeing

· Interested in health system change to support prevention and community-based models of working

· Project management experience, including programming, reporting, budgeting, evaluation

· Excellent working knowledge and understanding of managing safeguarding issues and ensuring best practice for service delivery

· Proactive and creative, with an aptitude for building relationships and problem solving

· Understanding of equalities and health inequalities

· An understanding of the complexity that may affect the participants of our services

· Good inter-personal skills with the ability to relate to others and build strong relationships

· Most importantly, you embody our values of:

· Positivity – Integrity – Excellence – Welcoming – Entrepreneurial

ABOUT THE ROLE

You will be key part of our Wellbeing and Communities directorate, offering vital support and strategic direction to our Learning and Wellbeing team to achieve our vision and meet funder requirements and coordinating the development of a new partnership aimed at improving health and wellbeing for people across North and West Bristol. You will lead a team that combines wellbeing and health and employment support, as well as offering support and synergy to other teams in the directorate. This role will ensure support for wider social issues, such as debt, housing, family and health barriers faced to engage with employment and learning opportunities.

You will work closely with our Senior Wellbeing and Learning Coach to develop interventions to improve confidence, physical and mental health and employment prospects.

You will work closely with our Wellbeing and Communities Development Manager to ensure synergy between our wellbeing teams and develop our service offer.

DETAILS:

Location: Greenway Centre, Bristol, BS10

Contract: Permanent

Salary: £35, 455 - £36, 887 (with pending cost of living rise in April 2026)

Hours: fulltime, 37 hours per week

Reports to: Wellbeing and Communities Development Manager

Holiday: 33 days annual leave pro rata (inclusive of Bank Holidays), occupational pension, free membership to Greenway Gym and classes.

Sick Pay: 4 weeks over rolling year, pro rata

Training & Development Opportunities: All mandatory training and job specific training offered, e.g. First Aid, Safeguarding, Motivational Interviewing, Management and Leadership, Trauma Informed Practice and Reflective Practice.

Pension Contribution: Nest Pension Scheme, combined 7% (employer 3%, employee 4% as standard)

Benefits: free membership to Greenway Gym and classes, cycle to work scheme, cafe discount.

Sick Pay: 4 weeks at full pay over rolling year, pro rata

Pension Contribution: Nest Pension Scheme, combined 7% (employer 3%, employee 4% as standard)

Interview process: if you are successful in the shortlisting stage, you will be invited to an in person interview. This will consist of a series of questions, short presentation on your vision for the role and an admin task.

Deadline: 9am, Wednesday 4th March

RESPONSIBILITIES

Key Responsibilities:

Leadership and Partnerships

· To develop and contribute to forums and partnerships that support the growth of our work in North Bristol, including working closely with health partners (community health, Primary Care and acute services) and the learning and employment sectors to develop collaborative services.

· To oversee the Learning and Wellbeing Service and activities, ensuring they meet funder requirements, targets, and quality standards, and are safe, effective and well-managed, including oversight of reporting and budgets and providing leadership and guidance to the Senior Coach.

· To support the development and delivery of the Healthy Ageing Research Project and Community Consortium, working closely with the CEO and Wellbeing and Communities Development Manager.

· To deputise for the Wellbeing and Communities Development Manager at relevant meetings and support the ongoing development of the Communities and Wellbeing team to meet Southmead Development Trust’s strategic objectives.

· To embed community development principles across all work, including strength-based approaches, participant involvement, engagement, and the nurturing of volunteers to help build a resilient community.

· To ensure the safe and effective delivery of activities, interventions and services, including oversight of risk assessments, safeguarding processes, data recording and quality assurance, in collaboration with the Wellbeing and Communities Development Manager.

· To work alongside research partners to develop effective methods for evidencing the impact and effectiveness of interventions, activities and services.

Team Leadership and Line Management

· To lead and inspire the team to create a positive and collaborative culture.

· Coordinate, manage and supervise our Learning and Wellbeing team, and other practitioners as appropriate.

· To provide proactive performance management of staff via the Trusts’ processes, to include but not limited to, holding monthly one-to-one meetings, establishing development opportunities and training.

· To lead team meetings and ensure all practitioners have access to reflective practice and appropriate training

Systems and Marketing

· To work with SDT colleagues and others to improve systems and processes to best support services and other contractual obligations

· To be a key advocate for Beacon database

· To work alongside SDTs Communications Manager to ensure that our services and activities are known and understood by residents of Southmead and North Bristol

Relationship Development, Fundraising New Opportunities 

· Build relationships with external agencies, organisations and stakeholders to best support staff and participants and develop new opportunities for delivery and collaborative working. 

· Coordinate the Learning and Wellbeing steering group meeting, gathering feedback, advice and ideas to continually improve the service

· Work with teams across Southmead Development Trust to develop engagement and volunteering opportunities for participants.

· Produce content, with the support of the communications team, for social media, mail shots and other channels, to promote and celebrate our wellbeing and learning work

· To develop external funding bids and proposals to sustain and expand our programmes, working with colleagues from the Senior Leadership Team and across the Trust; supporting other income generating activities including supporting the development of tender responses to sustain health and wellbeing initiatives

General Responsibilities

All staff at Southmead Development Trust are expected to:

· Follow all Trust policies, procedures, and safeguarding requirements.

· Model our values: Positivity, Integrity, Excellence, Welcoming, Entrepreneurial.

· Work proactively, use initiative, and collaborate well with colleagues and the community.

· Maintain confidentiality, data protection standards, and a safe, inclusive environment.

· Take part in training, development, staff meetings and occasional evening/weekend work when required.

· Carry out any other reasonable duties to support the organisation.

PERSON SPECIFICATION

ESSENTIAL

· Passion, empathy and desire to support residents to lead healthier and happier lives through holistic, person‑centred, community‑based models.

· Experience of successfully developing and delivering community‑based wellbeing, health or employment services/interventions.

· Track record of developing proposals and securing funding for new wellbeing or health interventions.

· Experience implementing project plans, managing budgets, producing reports and meeting deadlines, and performance managing contracts or projects

· Experience of implementing systems and processes to improve service delivery and evidence.

· Experience of outreach, engagement and working directly with residents to shape and inform services.

· Excellent people management skills with proven experience of supporting, motivating and managing staff and volunteers.

· Experience implementing monitoring and evaluation systems and reporting to funders/stakeholders.

· Experience working holistically with people in 1‑2‑1 or group settings and achieving change.

· Excellent interpersonal, relationship‑building and communication skills with a range of stakeholders and diverse communities.

· Excellent IT skills including Word, Excel, email, web research and presentations.

· Understanding of health inequalities, complexity and barriers to employment/learning, and knowledge of community‑based interventions.

· Highly motivated with the ability to creatively problem‑solve.

· Capacity to work under pressure and adapt to changing workloads.

· Commitment to continual professional development and a personal drive for excellence.

· A flexible team player able to work collaboratively and adapt to changing needs.

· Ability to act as a positive role model and remain calm under pressure.

· Commitment to the charitable objectives and values of Southmead Development Trust.

· Willingness and ability to work outside normal office hours and across multiple sites when required.

· Flexibility to travel locally and work outside core hours as part of service delivery.

DESIRABLE

· Relevant employment, health or wellbeing qualification.

· Management and/or leadership qualification.

· Proven track record of working successfully with partner agencies (health, employment, GPs, NHS, VCSE partners) to deliver measurable outcomes.

· Up‑to‑date knowledge of public health, NHS service developments and funding sources.

· Knowledge of Southmead, North Bristol or similar communities and the issues facing residents.

At Ambitious about Autism, we're currently looking for a Corporate Partnerships Officer (MAT cover) to join our Fundraising team.

You'll identify and cultivate corporate prospects, supporting on securing income through written application and pitches, whilst managing a portfolio of existing corporate partnerships. You'll build and maintain effective relationships to maximise corporate participation with current and prospective supporters.

You'll proactively identify funding opportunities and use your own initiative to make suggestions on our approach and/or suitable funding areas, devising innovative ways of accessing and engaging companies, as well as organising volunteering opportunities for corporate partners.

You will have:

• Experience of working successfully with corporate funders
• Experience of supporter relationship management with a track record in building successful relationships and raising funds from companies.
• Experience in accurate, timely data recording and CRM
• Excellent communication skills with good written and verbal communication.

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.