Jobs in Buckhurst hill

Location: Home based, ideally Glasgow area
Salary: £35,000 – £40,000 FTE depending on experience
Hours: Full time 37.5 hours per week (part time considered, minimum 30 hours per week)
Contract: Permanent
Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring we pay our employees fairly, we offer the following benefits: Flexible working, Generous annual leave, Private Medical Insurance, including dental and optical, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal.

About Us

Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.

The Scotland fundraising manager role sits within our vibrant community and events team, reporting into the head of community and events. The team builds strong, long-term relationships regionally and nationally to maximise potential across all income streams. We deliver a diverse portfolio of in-person and virtual events, challenges and activities to engage networks and wider supporters in fundraising activity and tailored stewardship journeys to help us build a community of lifetime supporters.

2025/26 has been an exciting year of growth with a focus on developing flagship events, increasing participation in third-party challenges, delivering new virtual events and enhancing stewardship experiences. The budget is circa £1.8m across all income streams.

The Role

• Develop and exceed recruitment and fundraising targets with a strong understanding of supporter stewardship and fundraising best practice
• Build strong, long-term relationships with supporters, enabling them to achieve and raise more than they thought was possible
• Work both autonomously and as part of a team to deliver fundraising results
• Lead on regional and national relationship-building to maximise income potential

What We're Looking For

• Proven experience in successfully exceeding recruitment and fundraising targets
• Strong understanding of supporter stewardship and fundraising best practice
• Passion for developing relationships with supporters
• Ability to work both independently and as part of a team

Why Join Us

We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community. We want all our employees to feel valued and engaged, and are committed to offering a positive working culture along with a good work-life balance.

About Kidney Research UK:

Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research, we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever.

At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments.

Over the last ten years we have invested more than £71 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.

Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity.

Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person – the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease.

How to Apply

Please complete the online application form and submit together with your CV.

Closing date: Sunday 16 August 2026

Telephone interviews will be held on Wednesday 19 August and online interviews will be held on Monday 24 August 2026.

No agencies please.

You may have experience in the following: Fundraising Manager, Community Fundraiser, Events Manager, Charity Fundraiser, Development Manager, Relationship Manager, Campaign Manager, Community and Events Manager, Charity, Charities, Third Sector, Not for Profit, NFP, etc.

REF-229 897

Parkinson’s UK works with health and social care professionals and members of the Parkinson’s community to transform Parkinson’s services across the UK. 

We do this through the Parkinson’s UK Excellence Network (PEN), a network of over 7,000 health and care professionals with a shared vision: to build an expert Parkinson’s workforce and improve health and care services for people with Parkinson’s.

We bring together and support health and care professionals to share best practice, network and collaborate, share resources and education, and drive improvements to services for people with Parkinson’s and their loved ones.

To help us deliver our strategic aims, we are looking for a person with lived experience of Parkinson’s to take on the role of UK Parkinson's Audit - National Project Clinical Lead on a consultancy basis. 

In this role, you’ll:

• Inspire, challenge and collaborate with the health and social care professional community to drive significant improvements to Parkinson’s services.

• Provide clinical expertise and input on a distinct project with a service improvement focus related to the UK Parkinson’s Audit.

• Act as an ambassador for the Excellence Network. 

• Join relevant governance groups, including the UK Parkinson’s Audit Governance Board. 

What you’ll bring:

• Be a UK-based clinical healthcare professional, working in Parkinson’s or with extensive interest and expertise in the condition, with exceptional interpersonal and influencing skills. Healthcare professionals living with Parkinson’s are also encouraged to apply.

• Have a good understanding of the landscape of health and social care delivery, education and workforce development to support the strategic aims and objectives of Parkinson’s UK.

• Be skilled in sharing insight and lived experience with a range of stakeholders to help inform decision making.

• Have an understanding of clinical audit processes. Experience of working with or contributing to the UK Parkinson's Audit is desirable but not required.

• Experience with a database used in a Parkinson’s service.

• Strong interpersonal and communication skills, with proven ability to build and manage successful relationships with internal and external stakeholders, including senior clinicians.

• Experience of operating in a modern digital workplace, including using digital tools, platforms and techniques to work collaboratively and productively. 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What expertise you'll bring" section of the job description.

Interviews for this role will be held from 11 September 2026, online via googlemeet.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

The Communications and Research Officer is a new post designed to help bridge the gap between the research and campaigning work of Drone Wars UK and our supporters and the general public. The role is split 50/50 between communications and research. The communications element combines social media activity, website content creation and email communications, helping to ensure our messages are communicated clearly, consistently and creatively across a range of channels.  The research element consists of undertaking a number of short-term specific research projects alongside participation in on-going longer-term research work.

This is an excellent opportunity for someone who enjoys creating engaging content as well as undertaking in-depth investigations that contribute to positive social change. In addition, the person appointed will take an active role in the forthcoming strategic review shaping the organisation’s work over the next few years.

Job Description

Communications

• To be responsible for Drone Wars UK’s website, managing regular content updates and improving the content, layout and structure.
• To schedule social media content and manage social media accounts to increase engagement and reach.
• To use appropriate design tools in the creation of content for website and all digital and public facing channels.
• To undertake email campaigns in conjunction with the staff team to promote our work and increase participation in events.
• To participate in engagement with legacy and new media alongside other members of the staff team in order to promote the work and campaign aims of Drone Wars UK.
• To undertake appropriate speaking engagements on behalf of DWUK.

Research

• To undertake specific pieces of research into the use of armed drones, autonomous weapons and the militarisation of space as agreed with the Director.
• To write and produce accessible reports, articles and briefings based on the research undertaken.
• To write appropriate copy for the website.
• To contribute to on-going research work by keeping abreast of new and emerging military technologies.
• To contribute to maintaining the Drone Wars UK internal information database 

General

•  To work collaboratively with the staff team to set priorities and to develop existing and future research projects and campaigns.
• To network with other communicators, researchers and campaigners working on these issues in relevant organisations. 
• To undertake tasks as directed by the Director to ensure the smooth running of the organisation.
• To participate in campaign activity to limit the harms caused by armed drones, autonomous weapons and the militarisation of space.

Person Specification

Knowledge and Experience

• A degree, preferably to Master’s level, or equivalent experience in a subject area relevant to the post (Essential).
• Three years experience of engaging in research work, preferably in the peace and security/human rights sector or similar field (Essential).
• Commitment to the aims and objectives of Drone Wars UK (Essential) 
• Demonstrable ability to write and express thoughts and positions clearly, succinctly and accurately in English in a variety of formats, including major reports (Essential).
• Hands-on experience of managing websites (WordPress) and utilising social media, email marketing platforms, and varied digital tools to drive engagement (Essential). 

Skills and Attributes

• Understanding of the on-going legal and ethical debate around the use of armed drones, autonomous weapons and/or militarisation of space (Essential).
• Ability to manage workloads and professional duties without day-to-day managerial oversight (Essential) 
• The right to work in the UK (Essential)
• Understanding of and commitment to equal opportunities (Essential). 
• Ability to work both independently and as a member of a team (Essential).
• Experience in engaging with legacy and new media to promote campaign objectives (Desirable). 
• Familiarity with national and international security issues and institutions (Desirable).
• Willingness to learn new skills and work co-operatively with others to build strong campaigns (Desirable). 

Head of Data (Interim)
£32.97 - £35.71 per hour
Remote
6-Month Temporary Contract
Full Time (35 hours per week)

A national charity is seeking an experienced interim Head of Data to lead its data function during an exciting period of development and transformation.

Reporting to the Director of Finance and Data Strategy, you will lead a team of five data professionals and play a key role in driving the organisation's data strategy, improving data maturity and embedding a data-driven culture across the charity.

This is a highly collaborative role, working closely with senior stakeholders across fundraising, marketing and operational teams to ensure data is effectively managed, governed and used to inform strategic decision-making.

Key responsibilities include:

• Leading the delivery of the organisation's data strategy and roadmap
• Developing and embedding robust data governance practices
• Managing and developing a high-performing data team
• Overseeing reporting, dashboards, analysis and insight delivery
• Driving improvements in data quality, integrity and accessibility
• Leading the ongoing development and optimisation of Microsoft Dynamics 365 CRM
• Managing workload prioritisation, demand planning and project delivery across the function
• Supporting fundraising and marketing teams with data insights to improve supporter engagement and campaign performance
• Championing best practice around GDPR, PECR and data protection

To be successful, you will have:

• Significant experience leading data operations, insight or CRM functions
• Strong experience with Microsoft Dynamics 365 CRM
• Previous experience working within the charity or not-for-profit sector
• Experience managing and developing data, insight or CRM teams
• Strong stakeholder management skills, with the ability to communicate complex information to non-technical audiences
• A sound understanding of data governance, GDPR and data protection best practice
• Experience working with fundraising data and supporter insight

Desirable experience includes:

• Customer Insights Journeys (CIJ) or similar campaign management platforms
• Audience segmentation and selection tools
• SQL, data modelling or analytics tools

This is an excellent opportunity for an experienced data leader to make an immediate impact within a purpose-driven organisation, helping to shape the future use of data and insight across the charity.

Please apply now for immediate consideration.

Interim Membership & Education Director 

6-month Fixed-Term Contract | 35 hours per week
Salary: £70,000 (pro rata equivalent)
Hybrid working: Minimum 2 days per week in the London office

Lead change. Strengthen professional standards. Shape the future of membership. We are seeking an experienced and inspiring senior leader to join a leading international professional membership organisation as

Interim Membership & Education Director

This is a significant opportunity to lead membership growth, professional development, education activity and international engagement at a time of organisational transformation. Reporting directly to the CEO and acting as a member of the Senior Leadership Team, you will play a key role in delivering strategic priorities, enhancing the member experience and ensuring operational excellence across Membership and Education functions.
Leading a multi-disciplinary team, including international colleagues, you will oversee services spanning membership recruitment and engagement, professional development, examinations, regional group support and international growth initiatives.

What you'll be doing:

• Providing strategic leadership for Membership and Education activities across the organisation.
• Leading and developing managers and teams to deliver high-quality services and operational performance. 
• Driving membership growth, retention and engagement across all membership grades.
• Supporting and strengthening regional and international member communities. 
• Building strong relationships with professional bodies, employers, higher education institutions and sector stakeholders. 
• Leading the implementation of new membership pathways, initiatives and professional development opportunities.
• Managing departmental budgets, forecasting and performance reporting. 
• Championing data governance, compliance and continuous improvement across membership operations.
• Representing the organisation at meetings, events, conferences and external forums.

What we're looking for:

You will bring significant leadership experience within a membership, professional institution, licensing or regulatory environment, alongside a strong understanding of how effective membership strategies can drive growth, engagement and organisational impact.

We're particularly interested in candidates who can demonstrate:

• Significant experience leading teams and delivering organisational objectives through others.
• Strong knowledge of membership recruitment, retention and progression pathways.
• Experience of working with committees, volunteer networks or governance structures. 
• A track record of delivering complex programmes and organisational improvements involving multiple stakeholders.
• Excellent communication, influencing and relationship management skills.
• Confidence presenting at senior level and representing an organisation externally.
• Strong commercial awareness, including budget management and reporting.
• Knowledge of professional development frameworks, compliance and data governance.

Why join?

You'll be joining a globally respected professional institution with a clear purpose: supporting professional excellence, sharing knowledge and helping create a safer and more sustainable future. With an international membership community and a collaborative culture, this role offers the opportunity to make a lasting impact during a pivotal period of change and development. Apply today!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Are you passionate about using research and insight to help organisations make better decisions and create greater impact? Join Shelter as our Audience Research and Insight Manager and play a key role in helping us better understand the people we support, engage and influence.

About the role

The role of Audience Research and Insight Manager is a vital role, working with teams across Shelter to develop valuable insights into our key and varied audiences, ensuring user needs are valued along with the needs of the organisation, and our work is underpinned by actionable insight. Our audiences include donors (regular givers, occasional donors, eventers, community fundraisers), retail audiences (online and high street shoppers and donors), campaigners, service users, volunteers and elite audiences (journalists, politicians, policy makers, housing professionals) and corporate partners.

Role specifics

We’re looking for someone who can lead and develop audience research and insight that helps Shelter better understand, engage and support the people we work with. You’ll manage a team of User Researchers, champion user-centred and inclusive research practices, and bring together evidence from research, analytics and audience data to generate clear, actionable insights. Working collaboratively across the organisation, you’ll help teams make informed decisions about audiences, messaging and channels, while promoting an insight-led culture, monitoring external trends and ensuring research continues to shape Shelter’s strategy and impact.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

This role sits in the 7-person Strategic Evaluation and Insight team which sits in the Digital and Audience Engagement sub directorate, within the Campaigns, Policy and Communications (CPC) department.

The team is a keystone in shaping and delivering the work of Shelter bringing together Strategic Monitoring, Evaluation and Learning, Audience insight and User Research.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

For over 40 years, The ClementJames Centre has been offering local people the skills, knowledge, opportunities and support they need to achieve their potential. Together, we work towards creating a fairer society where everyone gets the opportunity to achieve their ambitions. 

As People & Culture lead, you will help for shaping and sustaining an inclusive, supportive, and values-driven working culture at CJC. This hands-on role will work closely with the Chief Operations Officer to support HR operations, policy, recruitment, wellbeing, and training for both staff and volunteers. Our people—whether paid or voluntary—are central to our mission, and this role ensures that everyone feels welcomed, heard, and valued.

In 2024 ClementJames introduced a 9 day fortnight policy through which, staff members work 9 days over a fortnight and have a Friday off every other week. We introduced this as a way of prioritising staff wellbeing, and ensuring individuals have a strong work-life balance. This policy will apply to you.

If you believe that everyone should have the opportunity to realise their ambitions and live fulfilled lives and you would like to join a dynamic, innovative organisation, then The ClementJames Centre could be the perfect career choice for you.

About Us

Head and neck cancer is one of the fastest-rising cancers in the UK, now affecting around 14,000 people every year — the 5th most common cancer among men, 7th overall, and the fastest growing among young people. Too often, symptoms are missed or misunderstood, and more than half of cases are diagnosed at a late stage. That means compromised survival rates, more invasive treatment, and a recovery that can mean a new way of eating, speaking and living.

Oracle Head & Neck Cancer UK exists to change that story. We work to prevent cancers where possible, drive earlier detection, and make sure people have clear information, support and guidance through and after treatment — so nobody has to cope in silence or confusion. We also fund groundbreaking research and collaborate across the sector to maximise our impact for patients.

As the only national charity dedicated to head and neck cancers, we're moving in an exciting new direction — and we have a unique opportunity to build an organisation that delivers maximum impact for patients and their families, while staying true to our roots.

The Role

We're looking for a Trusts, Foundations and Corporate Fundraiser to join our small, ambitious team. You'll bring specialist experience securing income from trusts, foundations and corporate partners, and you'll be confident building a robust funding pipeline and reporting on project delivery to funders.

We are looking for someone adaptable and hands-on, willing to engage fully with the breadth of activity a small charity requires. We are committed to pushing boundaries on behalf of our patient community, and we value candidates who demonstrate innovative thinking and the confidence to act on opportunities as they arise.

We offer a competitive salary and remote working, as well as a generous annual leave allowance and professional development and mentorship opportunities.

How to Apply

To apply, please submit your CV and a supporting statement of no more than 2 sides each. The statement must clearly demonstrate your relevant experience and how you meet the person specification set out in the full job description attached.

Equal Opportunity Employer

We welcome applicants from diverse backgrounds and are committed to creating an inclusive workplace.

About Us

Head and neck cancer is one of the fastest-rising cancers in the UK, now affecting around 14,000 people every year — the 5th most common cancer among men, 7th overall, and the fastest growing among young people. Too often, symptoms are missed or misunderstood, and more than half of cases are diagnosed at a late stage. That means compromised survival rates, more invasive treatment, and a recovery that can mean a new way of eating, speaking and living.

Oracle Head & Neck Cancer UK exists to change that story. We work to prevent cancers where possible, drive earlier detection, and make sure people have clear information, support and guidance through and after treatment — so nobody has to cope in silence or confusion. We also fund groundbreaking research and collaborate across the sector to maximise our impact for patients.

As the only national charity dedicated to head and neck cancers, we're moving in an exciting new direction — and we have a unique opportunity to build an organisation that delivers maximum impact for patients and their families, while staying true to our roots.

The Role

We're looking for an Individual Giving, Community & Events Fundraiser to join our small, ambitious team. You'll bring broad experience of individual giving and community fundraising (or strong transferable skills), and you'll be confident organising events and stewarding supporters across their whole journey with us.

We need someone flexible, hands-on, and ready to get stuck into everything a small charity has to offer. We push boundaries for our patient community, so we value people who bring innovation and aren't afraid to seize opportunities as they arise.

We offer a competitive salary and remote working, as well as a generous annual leave allowance and professional development and mentorship opportunities.

How to Apply

To apply, please submit your CV and a supporting statement of no more than 2 sides each. The statement must clearly demonstrate your relevant experience and how you meet the person specification set out in the full job description attached.

Equal Opportunity Employer

We welcome applicants from diverse backgrounds and are committed to creating an inclusive workplace.

Training Coordinator

Location: Cathedral House, Westminster Bridge Rd, London, SE1 7HY

Reports to: Director of Youth

Hours: Full-time

Salary: £32,000

The Youth Ministry Training Coordinator is responsible for the development and delivery of a youth ministry training programme across the Archdiocese.

This includes coordinating a structured formation course (in partnership with external providers), mentoring participants, and supporting parishes and deaneries in building local youth and young

adult groups.

The role also includes supporting the formation of the Archdiocesan Mission Team and key events.

Success in this role will be measured by the development of our training and a growing network of confident parish-based youth leaders.

1. Course Delivery

· Develop our Archdiocesan youth leadership training programme, working with external providers and delivering bespoke material.

· Plan and deliver regular training (bespoke and with external providers), including in-person days and remote input as appropriate.

· Maintain an annual training calendar and ensure course content aligns with Archdiocesan strategy, safeguarding requirements, and parish needs. Assist in the development of practical youth ministry training resources for clergy.

2. Mentoring and Formation

· Mentor and accompany participants through the external training course, offering personal and spiritual support.

· Ensure learning is embedded in the parish or deanery setting so that

· parishes are able to set up and enhance local level groups.

· Track participant progress and provide regular feedback and evaluation reports.

3. Local Youth Leader Development

· Support and enable the recruitment and training of local volunteers, in collaboration with clergy and lay leaders.

· Support the identification and development of deanery-based youth contacts from existing and developing networks to promote the work of the Youth Service in parishes and cascade key information.

· Advise and provide step-by-step support to parish priests and volunteers seeking to develop youth ministry locally.

Key Responsibilities

Facilitate collaboration and networking between parishes and deaneries to share best practices.

Develop existing toolkit/guidance for youth leaders to support them in their ministry.

Additional Responsibilities

4. Mission Team

· Develop pathways and training for Mission Team alumni to continue

· serving in their local parishes or deaneries as youth leaders.

· Assist the Mission Team Programme Lead in delivering the Mission

· Team’s annual training programme where required.

5.Event Support

· Support the Director of Youth and the Event Coordinator at key events.

· Represent the training programme at relevant meetings or gatherings.

6.Monitoring & Evaluation

· Collect and assess feedback from training sessions and participants.

· Produce concise quarterly reports summarising training outcomes, parish engagement, and areas for development.

Essential

· A practising Catholic who is committed to the mission and teachings of the Catholic Church, and passionate about youth ministry.

· Experience of working in Catholic youth ministry at parish, diocesan, or school level.

· Experience delivering training or formation programmes, ideally to young people and/or adult volunteers.

· Experience in mentoring or accompanying individuals in a faith context.

· Ability to engage effectively with clergy, volunteers, and young people across diverse settings.

· Excellent communication, planning, and time management skills.

· Confident in delivering content both in person and online.

· Right to work in the UK and willingness to undergo a DBS check.

· Proven ability to work independently and manage multiple relationships simultaneously.

· Commitment to safeguarding and maintaining appropriate professional boundaries in line with Archdiocesan safeguarding policies.

Desirable

· A degree or equivalent qualification in Theology, Catechesis, Education, Youth Ministry, or a related field.

· Familiarity with the structures and pastoral life of Catholic parishes and deaneries.

· Understanding of safeguarding policies and best practice in a Church context.

· Experience supporting volunteers and clergy to launch or sustain parish based initiatives.

Application Information

To apply for the role, please use the button at the top of the page to send us your CV and cover letter. 

Are you interested in protecting democracy and speaking truth to power? Quakers in Britain are recruiting a Civil Society Officer to campaign on democracy and civic space. You would coordinate and expand the Civil Society Voice network, a diverse group of civil society organisations who care about the right to campaign and to hold those in power to account. With the rise of the authoritarianism and movements that seek to divide and dehumanise, this work is more important now than ever.

We’re looking for someone with experience of facilitating networks to achieve policy goals. You will have a background in policy, public affairs or campaigning work. You will need excellent interpersonal and communication skills.

You will have the opportunity to work within a friendly and collaborative team for an organisation striving for peace, truth, equality and sustainability in the world.

Contract: Fixed term for 2 years.

Hours: Part-time, 21 hours per week.

Location: Based at our offices in London (NW1) or at home nationally, but must be within 2 hours’ travel of London and willing to travel regularly and sometimes at short notice. Office-based staff can work at home some of the time by agreement.

For further information and to apply, please visit our website via the apply button.

Closing date: 9am on 17 August 2026.

Interview date: 27 August 2026 at Friends House, London, NW1 2BJ.

Quakers are committed to equality and welcome applicants from all identities and backgrounds. Selection is based solely on skills, experience, qualifications, and abilities. We aim to prevent age, belief, disability, ethnicity, gender, gender reassignment, marital status, nationality, neurodivergence, race, religion, sex, sexual orientation or social class from being a barrier to employment. We aim for an equitable, user-friendly application process, and reasonable adjustments can be made if needed. As a Quaker organisation we expect all applicants and employees to uphold our values.

We are committed to safeguarding children, young people and vulnerable adults. All candidates will undergo pre-employment checks in line with our Safer Recruitment guidelines.

Role Purpose: 

The Helpline Advisor will be the first point of contact for individuals reporting incidents of anti-Muslim hate. The role requires delivering empathetic, confidential, and high-quality support to callers, as well as accurately recording reports and ensuring all relevant procedures are followed. 

Helpline Advisors will support service users via multiple channels—phone, email, SMS, WhatsApp, online chat and web form, by listening actively, offering appropriate information, and making referrals to specialist services where required. They will work closely with the Helpline Supervisor and participate in debriefs and reflective practice after each shift or reported incident. 

Advisors will also play an important role in ensuring accurate data capture, safeguarding procedures, and upholding the values of compassion, non-judgement, and confidentiality. 

Role Responsibilities:  

• Answer incoming calls from victims of hate crime with empathy and professionalism. 
    

• Provide support to service users using a variety of methods, including telephone, email, SMS, online chat, online forms, and other written reports. 
    

• Provide clear, appropriate advice, support, and information to service users, using a non-judgemental and person-centred approach. 
    

• Keep accurate, detailed electronic records of each contact, including advice given, support offered, and agreed referrals. 
    

• Understand when it is necessary to seek support from more experienced colleagues or external agencies and take appropriate action. 
    

• Make referrals to other agencies when necessary, including child and adult protection concerns, on the advice of senior staff. 
    

• Maintain strict confidentiality in accordance with data protection and safeguarding policies. 
    

• Engage sensitively with individuals from diverse backgrounds, including those who may be distressed, traumatised, or in crisis (trauma-informed approach) 
    

• Participate in supervision, debriefs, team meetings, and reflective practice sessions. 
    

• Participate in training and professional development to stay informed of relevant legislation, policies, and best practices. 
    

• Contribute to service evaluation and team-wide improvements. 
    

• Deliver informative presentations on reporting processes and service pathways to different audiences, ensuring information is clear, accessible, and appropriate to the audience. 
    

• Support stakeholder engagement with police, local councils, and relevant partner agencies to strengthen reporting pathways, referral processes, and community confidence. 
    

• Deliver helpline services during evenings and weekends as a required part of the rota, ensuring appropriate coverage for service users outside standard office hours. 
    

• Carry out general office administration tasks, attend relevant internal and external meetings, and support day-to-day service coordination as required. 
    

• Undertake online monitoring and related reporting activity during quieter periods or downtime on the helpline, in line with organisational procedures and priorities. 
    

• Work as part of a small, supportive team. 

 
Person Specification:  

• Experience in helpline, support work, or similar client-facing roles. 
    

• Understanding of hate crime and its impacts, particularly on Muslim communities. 
    

• Excellent listening, communication, and note-taking skills. 
    

• Ability to manage emotional content and maintain professional boundaries. 
    

• Strong understanding and knowledge of anti-Muslim hatred and Islamophobia. 
    

• Excellent understanding of British Muslim communities, their diversity, and everyday practices. 

• Ability to work independently and manage time effectively in a remote/hybrid setting. 
    

• Experience working with marginalised communities or individuals affected by discrimination or trauma is an asset. 

• Familiarity with call-handling software or CRMs (e.g., RingCentral, Zoho) is desirable but not necessary. 

• Commitment to the values of equality, diversity, and inclusion. 

• Strong commitment to inclusion, ensuring that individuals from all backgrounds feel heard, respected, and supported. This includes working sensitively with people of all faiths and none, and with diverse identities, including LGBTQ+ individuals, queer Muslims, Muslims from minority sects, and other marginalised or intersectional communities. 
    

• Enhanced DBS check required (to be obtained on your behalf if your application is successful). 
    

Note: This job description is not exhaustive and may be subject to review and amendment from time to time in line with organisational needs. As the helpline opening hours extend then there is potential for the working hours and timings to change or increase. 

  

Applications are being accepted on a rolling basis until the role is filled with a suitable candidate, with the aim of appointing someone by mid August. Applicants are responsible for ensuring they have the legal right to work in the UK and will be required to provide ID and verification if shortlisted. 

  

Job Title - Member Services Manager

Contract - Permanent

Hours - 21 hours per week

Salary - £30,600 per annum (£51,000 FTE)

Location - Coram Campus, London – hybrid of office and home working

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About CoramBAAF

CoramBAAF is the UK’s leading membership organisation for professionals working across adoption, fostering and kinship care. We provide information, best practice guidance, advice, training and resources to support our members and influence policy to improve outcomes for children and young people.

Our corporate members in England, Wales, Scotland and Northern Ireland represent 94% of all local authorities as well as regional adoption agencies, health and social care trusts, independent fostering providers and voluntary adoption agencies, and cover 88% of all children and family social workers.

Our 600+ individual and associate members - comprising lawyers, health professionals, educational institutions, therapeutic and family support services, and more - reflect the multidisciplinary nature of our work.

Together, our members make up the largest network of organisations and individuals involved with children in their journey through the care system.

About the role

CoramBAAF’s membership is central to the organisation’s aims and activities. The Member Services Team provides a comprehensive service to corporate, associate and individual members and customers in all four nations of the UK. The team manages and tracks member renewals, enrols new members, implements recruitment and retention strategies, co-ordinates service delivery to members and handles a wide range of membership enquiries.

The team is also responsible for the licensing of CoramBAAF’s health and social work report forms, essential to practice in adoption, fostering, kinship care and other substitute care UK-wide. Activities to support the licence scheme include managing and tracking licence renewals, coordinating the release of new and updated forms, enrolling new licence holders and handling a wide range of queries.

The Member Services Manager will provide leadership and line management across both membership and the forms licence scheme. The postholder will maximise income from CoramBAAF membership and ensure its continued reach and relevance. They will also maximise income from the forms licence scheme and actively promote its importance as a key member benefit. Importantly they will strengthen engagement with members to ensure retention whilst also increasing reach and awareness nationally to recruit new members.

Key responsibilities include:

• Develop and oversee the implementation of a member engagement strategy to increase direct contact with staff/frontline workers in members agencies.
• Have regular contact with member agencies (in person and online) to promote the benefit of membership and ensure that members are maximising their membership.
• Gather data and maintain accurate records of current member agency engagement in order to identify opportunities for growth as well as areas of concern.
• Take the lead, and in consultation with colleagues, agree the membership benefits and fees payable across the different categories of membership UK wide.
• Take the lead, with colleagues, to devise new membership categories and benefits as appropriate.
• Monitor take up of membership and engagement with CoramBAAF and devise strategies and communications accordingly.
• Take the lead, and in consultation with colleagues, maintain and develop the forms licence scheme.
• Maximise income from the scheme by encouraging take up of more forms and attracting more users/customers.

We are seeking an enthusiastic, hard-working and proactive professional to lead our small but dedicated Member Services team. The ideal candidate will be a motivated individual with strong membership, organisational and communications skills and experience and a desire to provide high quality services to members and customers.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: 30th August 2026 at 23:59

Interview Date: Week commencing 14th September 2026. Please note that interviews will be held in-person at the Coram Campus in London and will include a short test.

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

The Head of Grants will take a leading role in shaping The Childhood Trust’s grant-making approach. This is both a strategic and practical role - the postholder will manage the full cycle for our existing grant-making (Big Give) campaign and oversee a small team. Working closely with the Director of Programmes and Impact, Chief Executive, Senior Leadership Team and Board, they will use evidence, learning and sector insight to help design and deliver the next phase of The Childhood Trust’s grant-making programme. This is a role for someone who can work independently, take ownership and make things happen. 

The postholder will also use their experience and sector knowledge to recommend and implement new ways of supporting the sector through our new capacity building programme (Thrive Together), ensuring that The Childhood Trust’s grant-making is both innovative and impactful. They will contribute to the development of our youth voice work and ensure that the voices of children and young people are embedded across all aspects of grant-making.

Benefits to working at The Childhood Trust include:

• Competitive holiday package including a day off for your birthday and the days between Christmas and New Year off 

• Enhanced Maternity/Paternity Leave 

• Flexible working environment 

To read more about the responsibilities in the role, please read the attached job description. 

Interviews will be held on Wednesday 16th September at our office in Victoria. 

We reserve the right to extend the closing date depending on the candidate pool.